Customer Reviews for U-Haul Moving & Storage of Saco

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Saco

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Douglas G.
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My original pick up location was Portsmouth NH, but the day of pickup they didn't have the trailer. I had to drive 30 miles longer to get one, put they did knock off $70.00. The final pickup and drop off location were great, and everything went smoothly.

Barbara M.
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A very busy location with very good personnel that try their best to meet all of the customer(s) needs as they did with me. So appreciative!

thomas F.
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It would be nice to get the truck you're reserved and then it was mechanically safe neither of these things happened very disappointed

angel A.
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Customer did not leave a comment.

Dan G.
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Great customer service, no complaints at all. Will be coming here again if I ever need to rent another trailer.

Clay B. | Overall Experience |
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7 AM till 7PM don’t work for the working man !

Miriam w. | Overall Experience |
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Customer did not leave a comment.

Katie/Michael H. | Overall Experience |
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There was a disconnect with corporate U Haul and the Saco U Haul with every purchase we made Ordered a truck through corporate, changes to made to drop off location by corporate with subsequent un- known changes to pick up and need for us to drive to Freyburg (2 hours away 1 way) to get our truck. Saco was unable to help. I paid a trailer hitch 1 x through corporate, not received in Saco, and 2 x at the Saco office (?credit card machine not working, they never called me back but froze my account). On a better note the storage facility was very clean and secure. We really appreciated that!

Donald G.
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Customer did not leave a comment.

Joseph W. | First Impressions |
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Customer did not leave a comment.

Michael L.
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Extremely easy to reserve online. Pickup was fast, professional, and thorough. Return was quick and simple. This location is a great example of how to operate a business. I HIGHLY RECOMMEND SACO UHAUL AND STORAGE

ROBERT L.
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Competent, courteous, friendly service

Francis B. | Overall Experience |
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Customer did not leave a comment.

William H.
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Customer did not leave a comment.

DYLAN H.
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Customer did not leave a comment.

James B.
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Customer did not leave a comment.

Scott G.
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Customer did not leave a comment.

Lindsay C.
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The trucks were difficult to find (hidden back behind storage building with no clear direction), the rental process was extremely inefficient because you had to go into the store to get the key, and there were 4 customers ahead of me in line with only one attendant working. When I did pick up my truck, the moving blankets I reserved were not in the truck and I had to go back to ask for them.

russell G.
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Customer did not leave a comment.

Susan C. | First Impressions |
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It was good had alittle mix up with the new storage unit but it got straightened out quickly

David L.
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Maintain your vehicles.

Todd F.
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Always easy to pick up and return at this location. Thank you Todd Faley

Brenda K.
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Customer did not leave a comment.

Sarah M.
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One tail light was not working on the trailer. Staff was very helpful in trying to fix the tail light

michele M.
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Customer did not leave a comment.

Nicolette A.
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I called to get a uhaul and got re routed to the switchboard or whatever location other than Saco... they told me I would get a call back immediately but I never received a call after an hour so I went into the shop myself.... we waited a good 30 minutes in line to even get any help... it was a bit stressful. I think your location should have extra help esspecially on the weekends and especially at the end of the month before everyone decides to move.... I was not very pleased with my experience.... the lady working though was very kind and helpful once we got up to the counter.

Nikki M.
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The employee who helped me was not wearing a mask. This is not political, or decisive. We are in a pandemic, with cases in Maine rising. I would understand if they at least had plexiglass, but they do not. This is irresponsible to not be wearing a mask. We are all aware of how deadly this virus is by now. His coworker was wearing a mask, which I appreciated.

Martha K. | Overall Experience |
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the storage facility was great, and I appreciated the additional security measures added. The next most important issue was Jennifer's helpfulness, attention to detail, and great people skills.

Kirk D.
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clarify your costs to customers before they leave the rental office.. I expected $60 for a few hour rental and was charge over $150.

April/Peter B. | First Impressions |
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THE FACT WE WERE ABLE TO WALK IN, PURCHASE MOVING ITEMS & SECURE A PERFECTLY SIZED STORAGE UNIT ALL FOR UNDER $200 ALL IN 1 PLACE IN LESS THAN A 1/2 AN HOUR? AMAZING!!!

Katie/Michael H. | First Impressions |
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I would prefer opening at 8 on Sunday

CRAIG C.
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Customer did not leave a comment.

Susan W.
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Have ice scraped off the windshield in advance of pick up. Or at least keep a scraper in the vehicle

Kim N.
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Fast and friendly service

ERNEST Y.
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Customer did not leave a comment.

ROBERT B.
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Customer did not leave a comment.

Robert C.
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Great quick service, easy location to get in and out.

Steven D.
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Customer did not leave a comment.

JOHN W.
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Long check in wait time which reduced usage time.

JODIE H.
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I've been going there for years. This was the worst experience I've ever had. Huge weight times no assistance taking the trailer off my vehicle. One person working. Disorganized.

Kristen E.
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Super helpful and friendly staff. A great experience overall! I'll likely be renting another van soon.

Douglas E.
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Customer did not leave a comment.

willem thomas F. | First Impressions |
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I called 24 hours in advance to make sure our Uboxes were unloaded and ready to pack first thing in the morning. I spoke with the manager/staff twice the day before. When I arrived to unload the boxes at 7am, they had not been prepared. It took 1 hour to get that sorted out, during which time I was paying movers hourly to sit around. There was some miscommunication on the staff/management side, and then very little urgency to correct the issue, which caused scheduling issues for me and the movers I had hired.

George C.
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Customer did not leave a comment.

Rachel B. | Overall Experience |
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We had no problem with the storage unit.

Philip W.
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The person checking customers in and out was rude, slow and inconsiderate. Only one person processing customers in and out making it extremely slow. The U-haul movers, RG Moving did not show up to load my U-haul truck. They did not return my texts or phone calls. The U-haul service line was not answered in my several attempts to contact them. The U-haul associate checking me in upon return of the truck said the movers not showing up was NOT a U-haul problem, even though it was advertised as a U-haul service. He did not say he was sorry for my inconvenience of my ability to move that I has to cancel. TERRIBLE SERVICE, ATTITUDES AND PERFORMANCE.

Jennifer H.
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Slow customer service both at pick up and drop off

Barry Y.
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Nothing, this location is first rate! Thank you!

Steven L.
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Way under staffed. Only two people working on a Sunday morning at opening. At least 10 people in line. Very nice and helpful staff but way overworked.

PETER W.
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Austin handled my previous rental. He is an excellent agent. Thanks, Austin. I had a pleasant follow-up conversation concerning my van rental. I am VERY pleased with the Saco agents as well as Uhaul in general.

Myles N.
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I'm like Hank Hill when it comes to Uhaul, it's a good quality service at an adorable price, god dang it Bobby!

Michael F.
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Customer did not leave a comment.

Kevin R.
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Short handed, but got the job done credit to workers

Lucien C.
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Customer did not leave a comment.

timothy R.
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Customer did not leave a comment.

Philip F. | Overall Experience |
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Customer did not leave a comment.

Todd F.
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Everything went smooth. Lance does a nice job at this location. Thank you

GEORGIANNA H.
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Recommend you keep doing what your doing. It's working.

Joyce m. | First Impressions |
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Customer did not leave a comment.

Gregory S.
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Everything was great

Theresa M.
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More customer service people. You wait in line forever due to each transaction taking a while.

Mia S.
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There was only one lady working and my check in process was a bit delayed due to high demand.

JOHN T.
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Customer did not leave a comment.

Dena W.
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The price of this equipment from Maine to Florida was nearly double what I was charged for the reverse trip last spring. It was frustrating and seems unfair, enough that I will probably buy my own trailer and not use UHaul again.

ROBERT L.
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Quick, competent, well done

CHRISTINE B.
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Customer did not leave a comment.

KELLY G.
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Your doing very well.

Meghan M.
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Overall it was okay and could have been better. The check-in process took much longer than I expected. It would have been nice if I had received an email or some alert about doing most of the check-in process ahead of time. The truck worked well, although honestly I can't tolerate chemical fragrances, so whatever scent was in there gave me a headache. Lastly, and most importantly, while I returned the truck and was doing the mobile phone check-out, a young man (presumably an employee) came up to me and said that I could just leave the keys in the front and they would look through the truck for me and I would be "all set." He said I wouldn't have to finish checking out online. It felt sketchy and I wasn't sure if he was really an employee. I had a moment of doubt and almost did what he asked, but then I decided to continue the mobile check-out and returned the keys to the lock box.

ROBERT B.
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Computers were down so pickup was a little crazy, but everyone was very helpful and professional.

Randy B.
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Saco uhaul was good to work with. But overall bad experience with uhaul as we had reserved online for a different location. Went to pick up and they didn't have the equipment even though it was guaranteed available on their website. Had to call and move to Saco.

TERRANCE M.
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Customer did not leave a comment.

Michael B.
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Customer did not leave a comment.

Bradley S.
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Outstanding customer experience. The computer system was down and there was no delay in the service I received. A truly professional job by the staff. Thanks.

Joseph T.
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This truck needed to have the front end aligned we were ;oared and trying to drive 850 miles and could go 50MPH. Called UHaul and they said it was tire pressure, it was not. Just a hunk of junk. Trip took longer than expected and they charged for an extra day.

Danny M.
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Jennifer was very nice and helpful. Great job.

Danny M.
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Jennifer was great.

Daniel T.
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Customer did not leave a comment.

MARILOU L. | First Impressions |
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Jennifer went above and beyond her duties. She was very helpful and made my packing, and moving steps less stressful. I’ll definitely be returning for Supplies. Jennifer was very patient with our questions and details through my families difficult transition.

michael T.
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Customer did not leave a comment.

Brittney C. | Online Move In |
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The email I got said access hours were from 5am to 10pm Monday - Sunday and the manager refused to honor that. When asked for a refund I was hung up on. Basically the manager doesn’t know how to manage and I missed an entire day of work to move my things in because she didn’t want to get out of bed and honor the email I got. I most definitely should still receive a refund considering I missed out on a $150 day Bc of POOR MANAGEMENT. I will never use this location again

DALE T.
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Everything was perfect.

RICHARD D.
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Customer did not leave a comment.

JASON L.
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The truck is certainly towards the end of its life , local travel only but we had no issues

Scott D.
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Customer did not leave a comment.

Courtney T.
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Very rude employees. They snickered and laughed when I asked if my 26' truck was there and “if they were sure” because online it said it was... how rude.

Mary M.
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Customer did not leave a comment.

Eric W.
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Wanted a pickup truck but none available. I tried to get through on the phone for 2 days to reserve never spoke to anyone. went in for service and once I was seen my rental issue was resolved and the checkout was very easy. Hopefully you'll have some new hires soon as you are understaffed. Excellent service and patience from the staff at my checkout. Thank you.

Carmen Y.
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I was told there was no refund on insurance even though I paid & returned truck a number of days early. Completely contradicted what I had been assured of at the time of rental. Very long line about 9 customers waiting 1 employee. No refund feel ripped off :(

Russell D.
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Customer did not leave a comment.

MELISSA Y.
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Again amazing customer service. I do wish I was reimbursed or given a discount for the extra gas I purchased. I got the truck with just over a quarter tank and returned it just under three quarters.

Luke E.
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Customer did not leave a comment.

WILLIAM K.
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We ordered from the wrong uhaul location and the lady behind the desk fixed it immediately. We were out the door in 15 minutes. Wish I could remember her name because she did a great job!!

Brittney C.
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When paying for my storage unit online I received an email stating this location had storage access hours from 5am to 10pm Monday through Sunday. When I arrived before 9am to load my things into my storage unit Thursday night I couldn't get in. I called the manager three times before she answered. Despite the email telling me I could access my unit until 10pm and despite the fact I had a flight to catch the next day with NO WHERE to put my entire life, the manager refused to do anything about it and when I asked for a refund she hung up on me. I had to call out of work and lost $150 in the process because I had to call out of work. This manager made my moving experience a nightmare. If she doesn't want to do the tasks of a manger then maybe she shouldn't be one? I will now always look for alternatives before considering uhaul for my moving ever again. This was a horrible experience.

Wendy A.
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Customer did not leave a comment.

Robert D.
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Customer did not leave a comment.

ROBERT M.
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Stay the same

Eric R.
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Customer did not leave a comment.

Robert W.
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Customer did not leave a comment.

Charles B.
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I just wanted to say that the young lady first name of Jen was extremely helpful. We did have a small issue at the time of pick up. No fault of Jen. As soon as she knew that the truck I was to pick up at 10:00 AM had just come onto the lot (FULL) she called me. I know this because I watched her dial me and get no answer. She saw me standing in line and asked my last name. When I told her She then let me know I was not able to pick up my rental. We worked it out. I just wanted someone to know what a GREAT employee they have in Jen. Sorry I didn't get her last name. It was the Saco, Maine location. Jen, thank you again for your great customer service.

Matthew D.
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Friendly service. No waiting

Daniel O.
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Only one person on duty.

Justin Z.
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The employee at this location (Theodore) was attentive, helpful, and a pleasure to deal with.

Jake L.
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nothing. the service was perfect and the price was right!

LINDA R.
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This is the second time I've tried to use the 'contactless' pick up via the app at this location (Saco, ME) and it hasn't worked either time. I had to go inside to pick up my vehicle because the app didn't work. I know the app does work elsewhere in the area because I rented from the Biddeford, ME location and I didn't have contact with anyone.

Logan S.
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Customer did not leave a comment.

Jean G.
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I'm guessing it was a COVID thing, but a review of where the different controls were would have been helpful. ie wipers, lights, etc.

Michael F.
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Customer did not leave a comment.

TRACIE C.
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They were helpful an agreed what they did to me in Portland was wrong an dishonest, but they were unable to help because I didn't get the truck from them

Joseph D.
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I love the after hours pick up option! Exactly what I needed to be ready to move first thing in the morning. Thank you, Joe

Jeffrey L.
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Increase staff during busy times. Staff did a great job but there were lots of customers showing up around the same time on Saturday morning. Overall I would give 10 stars for the workers, 9 for the company.

DANA P.
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Customer did not leave a comment.

Samuel G.
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Customer did not leave a comment.

Nancy M. | Overall Experience |
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Safe and clean place

Michael C.
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Customer did not leave a comment.

David D.
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Customer did not leave a comment.

Neal K.
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Customer did not leave a comment.

dave d. | Overall Experience |
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Customer did not leave a comment.

Jeremy W. | Overall Experience |
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Too expensive compared to other units around the area

Marilyn R. | Online Move In |
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We could not find our unit on the 'map'. When we arrived at the site, the site person could not find it either. We took another unit.

John H. | First Impressions |
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Customer did not leave a comment.

candace m. | Overall Experience |
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The staff was so very helpful, that I was comfortable during the whole procedure. Moving is never ease but storing our home products at this U-Haul helped a complicated task. This was the cleanest and nicest u-haul I have ever seen. I appreciate very one that helped and guided me through the process and would always recommend the U-Haul in Saco Maine. Thank You!

Kelsey L. | Online Move In |
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Awesome experience renting both a moving truck, and storage unit from this facility. The storage unit and facility are in fantastic condition. I would recommend them to anyone! Thanks so much!

Daniel R. | First Impressions |
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Customer did not leave a comment.

Orley D. | Overall Experience |
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Alarm/24 hour access pin pad and card slider not working wasted 2 hours waiting for office to open. Office extended rental at no extra charge. Great customer service.

BRIAN D. | First Impressions |
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The young man that helped us was so accommodating

Orley D. | First Impressions |
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Saco facility one of few with lavatory, multiple equipment to facilitate transport and elevator for 2nd floor convenients.

FRANK L. | First Impressions |
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Moving is stressful enough. These guys help make it easy!

Francis B. | First Impressions |
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The Employee that helped me was very patient and accommodating and I really appreciated he calm and helpful demeanor.

Trisha S. | Overall Experience |
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Later times to access units would be much more helpful.

Debbrah B. | First Impressions |
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All questions should be answered on the phone so when you get there you can just show your ID and put your card in and pay. There was one person working with 5 people in front of me and I had to wait almost an hour. I'm disabled and wasn't even able to sit down.

Diana P. | Overall Experience |
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Customer did not leave a comment.

john c. | Overall Experience |
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Customer service was Excellent the lady you have working the Saco location the best she listens and goes beyond really appreciated in these trouble times

Pascal C. | First Impressions |
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The clerk told me my padlock was not acceptable and explained why, then she offered one for free. Great experience

Jeannine H. | Overall Experience |
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Adam does a great job here; he was very helpful when I checked in and was able to help when I left my card at home. I will use U-Haul again at this location when needed. Thank you.

frederick f. | Overall Experience |
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Customer did not leave a comment.

Jeannine H. | First Impressions |
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Customer did not leave a comment.

ROBERT L M. | Overall Experience |
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Counter poorly staffed at busy times

Jeanine L. | First Impressions |
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The guy that helped me was great but his manager did not set him up for success. I purchased a storage unit in the new building and there were no numbers on the doors and the key cards were messed up

Nancy M. | First Impressions |
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I’m sorry but I’ve forgotten her name. Yesterday afternoon I met the most Personable and professional young woman. She was so funny and kind!! You have an execellent person working for you.

clarence s. | First Impressions |
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Staff was excellent super friendly and most of all your staff were up front and completely honest! Unlike your local competitors who tried to lure me to their locations with bait and switch sales tact

Jacob L. | First Impressions |
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Zachary Gentile helped me and he was fantastic. Went above and beyond.

Kathleen P. | First Impressions |
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Gentlemen was very helpful and explained things clearly!

DONNA P. | Overall Experience |
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Very nice facility

Iris D. | Overall Experience |
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Both employees were absolutely amazing! The best customer service skills I have ever experienced, anywhere! Love this place :)

Destinie C. | First Impressions |
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very friendly

Andrew B. | First Impressions |
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Excellent customer service.

Iris D. | First Impressions |
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Exceptional service, as usual! 150% awesomeness!

jeff h. | Overall Experience |
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Jill and her staff were great! U-haul should consider upgrading the computer system. Several times there were issues when trying to make a payment. Thanks again to Jill, she was always smiling!

Georgianna H. | First Impressions |
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Moving is a stressful situation. Jim in Auburn,Ed CSR (phone) were super in fixing my reservation . Jill GM @ Main St Saco ME was very professional & accommodating.

molly s. | Overall Experience |
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Jill is THE BEST!

peggy c. | Overall Experience |
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First everything was great with autopay . More then one unit on autopay they don't take out the money so you get charged late fees plus don't get reimburse once you show them it was set up for autopay

AMAL A. | Overall Experience |
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Thank you

Marcus H. | Overall Experience |
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It was super helpful and convenient to store my things at the same location as my trailer rental drop off point. Having the first month free sweetened the already good deal.

Zachary B. | Overall Experience |
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They were very understanding but i didnt loke how they couldnt accept lartial payments bexause some people do live off weekly checks and almost evwry where i know of is happy to accept partial payment

molly s. | Reservation |
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Great Service!

Yvonne H. | Overall Experience |
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None

Bobbi L. | Reservation |
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Representatives were pleasant and helpful.

Noah P. | Overall Experience |
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This was an overpriced horrific experience and I will never do it again nor will I ever recommend it to anyone!

MICHELLE L. | Reservation |
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Very accommodating

Paul W. | Overall Experience |
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Very well run U-Haul location.

Emily S. | Overall Experience |
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I had a great experience and would use U-haul again!

No reviews have been submitted for this location.

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