Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have rented from the Saddle Brook U-Haul many times over the past few years. Moving students, autos or equipment can sometimes be a complicated operation but the staff here always goes the extra mile to make it as easy as possible!
Robert V.
Rating:
5.0
Customer did not leave a comment.
ARMANDO R.
Rating:
3.0
It was raining , the truck had no defoggers ! Very dangerous , was forced to pullover every few minuets
MARC D.
Rating:
5.0
Customer did not leave a comment.
Christopher M.
Rating:
5.0
Customer did not leave a comment.
ISAAC D.
Rating:
5.0
Really nothing customer service was the best I ever experienced
RICHARD P.
Rating:
1.0
Customer did not leave a comment.
CESAR P.
Rating:
3.0
Customer did not leave a comment.
ADMIR K.
Rating:
5.0
Customer did not leave a comment.
BOBBIR B.
Rating:
5.0
Customer did not leave a comment.
Scott S.
Rating:
5.0
Very good
JASON G.
Rating:
5.0
El amigo Claudio me atendió excelentemente bien
Fue claro y preciso en toda la información que le solicite
FREDDY R.
Rating:
5.0
Great customer service
FELICIA Y.
Rating:
3.0
Employees at p/u and drop off were difficult to find. Vehicle had an ignition that the key would not easily work, it took extensive "jiggling" to turn the key.
JAMES B.
Rating:
5.0
Thank you guys!
Kamal K.
Rating:
5.0
Customer did not leave a comment.
CARLOS C.
Rating:
4.0
Customer did not leave a comment.
John D.
Rating:
5.0
Customer did not leave a comment.
LINDA M.
Rating:
4.0
Customer did not leave a comment.
SALIH A.
Rating:
5.0
Customer did not leave a comment.
Paula S.
Rating:
5.0
Saddle brook is V good !
Conderico R.
Rating:
5.0
Customer did not leave a comment.
Timothy T.
Rating:
5.0
Nothing!! Customer service was friendly and very helpful!! Truck and equipment was clean and worked great!!
Robert R.
Rating:
5.0
Customer did not leave a comment.
JEROME M.
Rating:
5.0
Excellent and good service always!
JUAN P.
Rating:
5.0
Customer did not leave a comment.
GUENTER F.
Rating:
5.0
Customer did not leave a comment.
JUAN P.
Rating:
5.0
Claudio was great and helped a lot during the renting and installation procedures. Thanks to him and his professionalism!
I will do it again soon!
Nikola P.
Rating:
5.0
Customer did not leave a comment.
MAGED R.
Rating:
5.0
Customer did not leave a comment.
Juan P.
Rating:
5.0
Customer did not leave a comment.
Cecilia P.
Rating:
2.0
Get your story straight. My initial reservation was for 9pm on Friday. I drove 30 minutes after receiving not one, but TWO confirmations that I'd be able to get my truck. Once there, the mobile check in directed me to wait until the location opened at 7am. I was on a VERY tight schedule and by the time I got a rep on the phone it was past 9:30 and I'd missed my scheduling window. The rep assured me that they would get me a different but workable truck for the next day and that they'd apply the $50 reservation guarantee to my reservation because again - I drove 30 minutes out to pick up a truck that I never got and then 30 home. Uhaul wasted a full hour of my time with this reservation and the rep told me I'd get the $50 guarantee without issue. When I went to get my (incorrect) truck the next day, they told me no, the $50 wouldn't apply and when I spoke to customer service they told me the location manager had to “approve†it. How does it make sense that the location that caused the problem in the first place gets to decide how to fix it?? Absolutely ridiculous. The only reason I even allowed the first rep to change my reservation to the next morning was because he assured me the $50 would apply. The check in person was lovely, his name was Devin and I can't say enough positively about him, but the rest of this location was just bad. Total lack of responsibility and accountability. I'll never book there again.
ANGELINA S.
Rating:
3.0
I hated the fact that there’s no elevator. My storage is on the second floor and I’m older which makes it very hard. The employees were very kind and extremely helpful
KECIA B.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
adrian M.
Rating:
4.0
Customer did not leave a comment.
ERNESTO B.
Rating:
5.0
Customer did not leave a comment.
David S J.
Rating:
4.0
N/A
NED B.
Rating:
5.0
Customer did not leave a comment.
Arthur A.
Rating:
5.0
I'll be back to rent again.
ROBERT D.
Rating:
5.0
Customer did not leave a comment.
GLORIA R.
Rating:
5.0
Customer did not leave a comment.
sue P.
Rating:
4.0
I did not receive the trolley, the blankets or furniture trolley. I need to be reimbursed for no additional equipment that I paid for. Other than that this location I would use again.
YAHAIRA P.
Rating:
5.0
Customer did not leave a comment.
CELINE D.
Rating:
5.0
Customer did not leave a comment.
Edward B.
Rating:
5.0
Customer did not leave a comment.
LARRYDAVID S.
Rating:
3.0
Lower the price per mile
KECIA B.
Rating:
5.0
Customer did not leave a comment.
KAREEMMATHEW H.
Rating:
5.0
Customer did not leave a comment.
Gabriel S.
Rating:
3.0
I put gas in by your recommended amount and still got zapped 2 gallons. If you always dispatched with a full tank customers could just return full instead of playing the guessing game which on the over all they know is a loosing game. Leaves a bad taste.
TERRY B.
Rating:
5.0
Customer did not leave a comment.
MARIOLA S.
Rating:
4.0
Customer did not leave a comment.
RAI P.
Rating:
5.0
Customer did not leave a comment.
Vincent N.
Rating:
5.0
Customer did not leave a comment.
Stacy L.
Rating:
1.0
Customer did not leave a comment.
Kenyen A.
Rating:
4.0
Customer did not leave a comment.
FRANKLINR D.
Rating:
5.0
Customer did not leave a comment.
GILDO D.
Rating:
5.0
Customer did not leave a comment.
Jaime C.
Rating:
5.0
everything is great
PAOLO K.
Rating:
5.0
No pictures of equipment showed up in email notifications.
LEE P.
Rating:
5.0
These people are very nice!!!!
SEAD R.
Rating:
1.0
I'm very disappointed. You guys kept changing locations THE SAME DAY OF THE SERVICE!!! Never gain using your service, very unprofessional
JAIME C.
Rating:
5.0
Customer did not leave a comment.
YVETTE H.
Rating:
5.0
Keep your employees happy by treating them right. Your staff was extremely friendly and helpful.
JUAN V.
Rating:
5.0
Customer did not leave a comment.
Raymond B.
Rating:
5.0
Customer did not leave a comment.
Jose G.
Rating:
5.0
Everything was great. Employees was so nice and helpful.
CRYSTAL S.
Rating:
1.0
I was charge for fuel even though the truck was return with same level as picked.
JUAN CARLOS C.
Rating:
1.0
3rd uhaul i rented in less then a month from you guys and i went in explaining about my nightmare cargo van rental. Side door kept swiping open on the highway. Made an 1.5 hour ride 3 hours not to mention a box flying out of the vehicle and almost getting into a couple accidents. I not only expressed this to the employee but had him drive it so he could see for himself. Doors shut and locked it happened to him in front of me while he took two spins around. When he got out he called the manager who i over heard him telling that i came in talking shit. Then got offered $20 off my rental which i never even received. Thanks claudio and earl for the nightmare customer service after a nightmare rental. Ill continue my shit talking to corporate!
GEORGE I.
Rating:
5.0
Customer did not leave a comment.
WILLIAM P.
Rating:
3.0
Customer did not leave a comment.
Daniel H.
Rating:
5.0
Customer did not leave a comment.
DIOGENES F.
Rating:
5.0
Keep doing what u r doing
I like this location better than most of the others
robert F.
Rating:
1.0
Customer did not leave a comment.
JOHN H.
Rating:
5.0
Customer did not leave a comment.
PEDRO V.
Rating:
3.0
Devin Uter and team were very helpful. My problem is with UHaul in general
There are no locks with the trailers - WHY?
the utility dollies are AWFUL for moving
I ordered two dollies but only one was available and no one bothered to tell me that causing me to have to search for and buy another and better one myself
Cassandra J.
Rating:
5.0
Customer did not leave a comment.
ANIBAL S.
Rating:
5.0
Customer did not leave a comment.
CARMEN C.
Rating:
4.0
Customer did not leave a comment.
PHILIP D.
Rating:
5.0
General Manager was very professional and very helpful. Very friendly staff.
NYRA C.
Rating:
5.0
Customer did not leave a comment.
william D.
Rating:
5.0
Customer did not leave a comment.
Vahid A.
Rating:
5.0
Customer did not leave a comment.
WOJCIECH D.
Rating:
3.0
Did not have a quantity of moving blankets on hand I paid for. I had to drive to another location to get them.
PAUL C.
Rating:
5.0
Customer did not leave a comment.
Carlos M.
Rating:
5.0
The staff at this facility are excellent. Courteous and professional.
ELIZABETH S.
Rating:
5.0
Excellent customer service. ....pleased with this Uhaul place...thank you
MILAGROS E.
Rating:
5.0
Dennis was helpful
MICHAEL H.
Rating:
5.0
Customer did not leave a comment.
FRANK H.
Rating:
5.0
Customer did not leave a comment.
Kathi U.
Rating:
5.0
Customer did not leave a comment.
Amaury C.
Rating:
5.0
Customer did not leave a comment.
NICHOLAS W.
Rating:
1.0
It was an embarrassing and disappointing experience Very Rude man answering the phone yelled at me !
Jose P.
Rating:
5.0
Rental agent was the best person I'd ever deal with..
DIGNO M.
Rating:
5.0
Customer did not leave a comment.
BRUCE H.
Rating:
5.0
Customer did not leave a comment.
KATHY J.
Rating:
5.0
Customer did not leave a comment.
OTNIEL F.
Rating:
5.0
Nothing you provide good service and great attention thanks
BENJAMIN O.
Rating:
4.0
Customer did not leave a comment.
NIKOLA N.
Rating:
5.0
Customer did not leave a comment.
ANTHONY G.
Rating:
5.0
Customer did not leave a comment.
THOMAS D.
Rating:
2.0
Stairs inside a storage unit!!!! Cancelled reserved truck also n
edward a.
|
Overall Experience
Rating:
2.0
All of my stuff has damage from moisture. Some things I even had to throw out because of mold. It is most definitely NOT climate controlled as advertised
Ashlee h.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Emma T.
|
First Impressions
Rating:
5.0
I appreciated the staff and how the Manager Devin was extremely concerned staying efficient,reliable attentive and knowledgeable when it counted the Most!
Trenace R.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LAURA G.
|
Overall Experience
Rating:
1.0
You facility had a roof leak and damaged my items. I was told it my problem because I didn’t have separate insurance. I really don’t care what the contract says. You have a building that’s not maintained and that should not be my problem. I lost three months of Rent payments and thousands of dollars because I have to throw out all my items from the damage. I will never recommend or use that facility again for storage.
James M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LAURA G.
|
First Impressions
Rating:
5.0
I appreciate when workers are diligent with solving problems and giving details.This Staff always gives Positive reinforcement to the customers.While in a pandemic,it's refreshing to have kind staff and as a Business owner I appreciate the level of professionalism obtained at Uhaul.Thank you for always paying attention.
Trenace R.
|
First Impressions
Rating:
4.0
It was difficult to reach anyone by phone. When I reached someone they were very helpful.
Emma T.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Suzette T.
|
First Impressions
Rating:
5.0
i love and trust this place it’s clean the staffs are friendly no bugs my property is safe I brought my family in from another storage facility we travel to get there but we are happy our stuff is safe love it love it love it 😁
ANa S.
|
First Impressions
Rating:
5.0
Thank you so much for keeping my things secure for all these years
TONYA O.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jose P.
|
Overall Experience
Rating:
4.0
We have two units the one in Saddle Brook nice service I have no complaint,staff are friendly and helpful.
Josefina S.
|
Overall Experience
Rating:
3.0
The staff was great.My only concern was how difficult it was to get my belonging in and out of the facility.There was no elevators and it was so difficult to get stuff up and down the stairs and ramp.
Lysrene M.
|
Overall Experience
Rating:
1.0
Staff are uninterested in customer service. Facilities are disgusting and leaked water, damaging things in my unit, and even though I paid for insurance your manager would do nothing.
Randall W.
|
Overall Experience
Rating:
3.0
Generally the facility was well maintained.There could be more effort to clean up.Employees are typical for the NJ area.They do as little as necessary to get paid.Not always civil.Questions ignored.
edward w.
|
Overall Experience
Rating:
5.0
The service I received was outstanding. The staff and Manager were always very helpful, addressing all my questions and making my experience one of the best I have had in the New Jersey area. Amazing!
david q.
|
Overall Experience
Rating:
3.0
The customer service rep was very nice but he was all alone and there was a long line. I felt bad for him. I had movers that I was paying by the hour and that cost me some extra money.
Evelyn J.
|
First Impressions
Rating:
5.0
Even though there was usually only one person there he was very courteous and assured the waiting customers that he would be helping each one of us as quickly as he could.
Emma T.
|
First Impressions
Rating:
5.0
Great service!
david q.
|
First Impressions
Rating:
1.0
The customer service at this location is not good at all. I didn't receive the full attention of the rep both times I went to the location and the incorrect info was given to me about the storage.
Tanya L.
|
Reservation
Rating:
5.0
I’m very please and satisfied that I chose U-Haul of saddle Brook, workers there are helpful and always seem to fine a soulution for problems , one thing needed is a dumpster for unwanted items .
TRUDY W.
|
Overall Experience
Rating:
5.0
great job
Michael L.
|
Reservation
Rating:
4.0
Storage services a u-haul were very helpful and convenient
ORLANDO P.
|
Overall Experience
Rating:
3.0
No bugs, or rodents! However; building really needs updating. Stairs and steep ramp are too cumbersome. Moving extremely tiresome, difficult, and dangerous. No customer appreciation. Workers nice.