Customer Reviews for U-Haul Moving & Storage of Safe Harbor
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Safe Harbor
Derrick B. on
The attendant at the front desk was very pleasant and accommodating.
Jimmy S. on
Location operations and employees were great. Use of the app for rental was terrible. Will not use the app for future rentals. Big time waster.
KEVIN B. on
Great job with everything! Check in was fast. Truck was clean. ServÃce was great!
Judith L. on
The app for returning the truck did not work! Also, the seat belt was hard to pull out to get buckled. Very friendly staff.
Neil J. on
nothing. i did the online checkin and return and it was super easy.
Gabor H. on
When I ordered the truck I was informed that the furniture pad rental is $5/occasion and they ended up charging me daily $40 total.
Lance C. on
No improvement needed, excellent rental experience!
Bonnie B. on
This location made our rental experience very fast and easy!
Gary C. on
Excellent service
Jeff H. on
Nothing. The staff is great. They had our truck warmed up and ready for us!
Randall M. on
Have a "motorcycle" trailer available at a U Haul location closer to my house.
Barry W. on
Karen's team always do a fantastic job. They are friendly, professional and a pleasure to work with.
John O. on
The ramp on that truck was very sort for the size of the truck. The ramp on a 20ft truck was longer then the 26ft truck.
John L. on
Equipment was clean, however the truck was showing it's age. Very under powered it was tough to go even up small inclines. This piece of equipment needs to be retired.
Richard C. on
I use this U Haul center because Karen Moore provides excellent customer service, always pleasant and professional. Equipment is always maintained well and clean Thank you
DAN M. on
Second time renting and will rent again if prices competitive.
Stephen M. on
Everyone at this UHaul location was very helpful and very professional. I enjoyed the experience of doing business with you. Gene McKinney
Andrew N. on
Little tight getting the trailer in or out of the location.
robyn m. on
All my storage needs were met. Everything was convenient and easy, including the website.
Gregory B. on
Fast, efficient and good equipment! All I wanted for my rental needs.
Jonathan R. on
The drop-off process was completed in less than 15 minutes. Thanks so much for your help.
Milton T. on
Only minor but system seems not to clarify hand trucks and dolly’s ??
Daniel O. on
Only complaint is about the truck itself. There wasn't any port to connect an iPhone or GPS system. Thankfully, the driver was following another vehicle that had the directions!
Crystal O. on
Thanks again!!!
Ronald S. on
Great equipment and even better service!!!
Tom P. on
Nothing, best Uhaul location I have ever worked with, perfect service!
LLOYD R. on
manager is awesome. extremely helpful and responsive. took time to get us off right. would highly recommend
David C. on
This was the best experience I have ever had with Uhaul. Karen, Robert and Cory are doing a great job and their customer service is excellent. David Colvin
Craig B. on
Staff was friendly and professional.
Richard S. on
They were 10 times more helpful and apologetic to the issues I had and seemed like they were able to tell there was a leak after mentioning it. They were also surprised i didn't get paperwork.
David C. on
Karen and Dennis are great...really professional
Pauline T. on
They were very patient and helpful on my sign in and pick up if the vehicle. Thank you.
Gary S. on
Great Staff!
Robert D. on
Very professional
Timothy F. on
No issues, everything was simple and great.
Susan H. on
Customer service was great as usual! I have dealt with this location for years now and they are awesome! Highly recommended them! Thanks for everything Sue Harkulich
delphine E. on
Excellent service!!!
David U. on
Friendly staff always available and willing to help. Makes me feel welcome.
Timothy F. on
everything was very good.
Martin W. on
Karen and team deliver excellence in customer service each and every time. DJ MARTY APPROVED!
richard B. on
Customer service was awesome!
Jeffrey D. on
Very friendly, efficient and knowledgeable customer service. Made picking up the trailer nerdy easy.
John R. on
Very professional service,thank you
keith P. on
Took over an hour to get rental. Staff blamed the computers. The trailer ramps were rusted out in spots and didn't lock when down. The rachet straps were frayed and worn-out.
Michelle K. on
Nothing. All workers were excellent
Michael R. on
Karen Moore was incredibly pleasant to deal with. I had had a NIGHTMARE experience at the Floral park/ Bellerose location in NY a couple years ago and still believe my rental costs should be refunded due to incredibly unprofessional behavior and mechanical failure wich made me swear I’d never use U-haul again and even wrote a bad review on yelp over it to no avail
jennifer S. on
The entire experience was smooth and easy. All of the employees were helpful and knowledgeable
Sherry V. on
great service.
Devon F. on
Great service !!
rob W. on
Karen is the best!! Great service and so happy with the van. Easy to drive!
maryann T. on
Wonderful people. Great truck
Patricia B. on
Had a pick up at 4pm. The truck assigned to me wasn't on the lot. Had to wait for a different truck
Crystal O. on
Great job. Nice people.
Chris R. on
26’ truck shit down on me 4 times, got it back to UHaul and a comment was made that they were supposed to have that vehicle checked out but I guess they didn’t.
Patrick D. on
Excellent staff!
sherry V. on
Great service & knowledge for moving in area. I rented a unit and a truck and all was handled in a timely manner.
Angela J. on
Customer Care was professional and knowledgeable with assisting us with this daunting task that could have been nerving. The original site where we reserved our rental did not receive equipment back. However, called Cornelius site and secured equipment for us and everything worked out awesomely! That’s the u-Haul way! Always is and will be a dedicated customer to u-Haul!
Dennis R. on
Karen was very helpful.
Kele L. on
The staff at U-Haul in Huntersville used my credit card number without permission to put a charge on my account for $178. They are thieves. If you have used their facility CHECK YOUR card transaction!
Justin N. on
Thank you!
steven k. on
Friendly fast attentive service however there are smaller spaces offered but not available at this time but there is no waiting list that my name could be put on for when one comes available.
Kathy S. on
Karen the manager is very helpful and accommodating
KELLY C. on
I’ve had my items in the climate controlled unit for only 3 days and every time I go to the unit, it’s over 80 degrees in the building. I’m not able to get through to the main office and am concerned.
Dennis R. on
Staff is very helpful.
STEPHANIE P. on
The team is always pleasant and helpful! Customer service is top notch! I didn’t have any concerns with leaving my boat there as security measures were in place.
MARC S. on
Recommended
BRIAN M. on
Karen and Rob do a wonderful job with the customers. I enjoyed knowing them.
Andrew G. on
Very helpful with truck rentals and worked with me to go with the best options for best rates. Great friendly staff. Highly recommend. Great place to hide your mid life crisis: Harley,classic car, etc
monica m. on
LOVED IT!!!
John M. on
Karen was great!!!!
gael s. on
great friendly staff. Been coming here for almost 20 years. We have always had wonderful service and equipment. A+ in our book.
Steven B. on
Very easy to do business with Safe Harbor U-Haul - I would highly recommend. Only drawback is how crowded the entry/exit area always is. Lots of vehicles trying to jam into a small space.
TORY R. on
Great experience
Amy D. on
My experience with the Uhaul location off Westmoreland was excellent. They helped me throughout my move from Charlotte to Huntersville with everything I needed. I would highly recommend.
fred c. on
My experience was outstanding Karen was very helpful
newell b. on
This facility is the best! Karen Moore is one of the most customer friendly associates I have ever had the pleasure of working with.
Amy D. on
UHaul made it easy and convenient to move my things.
Jamie M. on
Karen is the best manager in the U-Haul system!!!
Andrew M. on
We had our furniture stored in a 10 x 30 temperature controlled storage unit for 10 mos while we waited to have our house built. I could not have chosen a better place to store our stuff.
Wes D. on
I think the security and accessibility are great for the price and location. I would recommend UHaul for anyone needing storage in Cornelius
victoria B. on
The staff here is very accommodating and so friendly. I would recommend this location to everyone.
Henry B. on
Unbelievably expensive...
gina b. on
Staff friendly and units are clean
Dennis B. on
Thanks
Savannah S. on
Excellent all around, thank you!
Eugene B. on
They always di a great job here at this location
monica m. on
The people at this location were awesome!
Dennis B. on
Great facility very helpful
kara m. on
We have dealt with Karen several times and she is a complete asset to the company
Charles C. on
Karen and the stall are very helpful and friendly.
Patrick W. on
Very friendly and helpful staff!
Matthew A. on
Karen was very helpful when I arrived and helped me unload my car and allowed me time to unload the truck into the storage unit.
Charles C. on
Had no problem from start to finish. The staff at both places was excellent no problems no incidents nothing
Becky W. on
Everyone was very nice and Accommodating. Karen was especially helpful. I will use you again. Becky
Kellie M. on
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MARY C. on
Thank you to Karen and two of her staff Robert and Mike, whom I personally worked with, for being professional, courteous, and always available to answer all my questions. Positive experience
Matthew O. on
Very helpful with my move and with renting my storage unit!
newell b. on
Karen is absolutely AMAZING. Because of her, I will definitely use this facility again. She is a true asset to your business. Very accommodating and she makes the experience personal
michael n. on
We enjoyed the experience and convenience of working with this group.
HENRY F. on
You billed me for rent, and took my payment, but had auctioned my stuff. I've been paying on that place for like 10 years. My bank changed cards - and you sold my stuff over like a months rent Thanks.
jerome m. on
The monthly email payment reminders were very helpful.
TOM H. on
I never once in over 4 years did I ever think my belongings were at risk. The grounds always looked good when ever I needed to visit. Thank You for your professionalism!!.......Tom
NANCY C. on
This has been my second experience renting from UHaul, the first being a few years ago. When I went to make arrangements for a this short term rental, Karen remembered me! A-plus customer service!!
Tom A. on
Excellent facility, excellent staff!!
gerald r. on
Easy access for loading & unloading.
Kathleen M. on
Would definitely use Ihaul again
anthony o. on
My trip from North look to Charlotte went smooth as silk. Will recommend U-Haul to my friends in the future.
lynette m. on
I had an excellent experience at Safe Harbour U-Haul on Westmoreland Ave. in Cornelius, N.C. for close to one year. Everyone in the Front Office couldn't have been more helpful. I highly recommend !
Michelle B. on
Great customer service.
DONNA W. on
We have rented a climate controlled space for years for our business and have always been pleased with the level of professional communication and service
DAVID A. on
Overall, positive... Found a much larger space that was temp controlled and closer for the same price. Access card didn’t work and had to go into office and exchange it. Specific lock type required.
Andrea C. on
Very friendly and helpful staff! Rented a unit and two trucks, very convenient & affordable. Definitely recommend this facility!
Joseph K. on
The entire staff from start to finish was A+