Trying to log into the system to set up my account prior to check-in was awful.
Michael N. | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Safe Harbor
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dog hair in the passenger seat and the truck didnt smell good as it used to
Martin W.Taylor was has excellent customer service skills, very accommodating!
Russell M.That time when they call you and say your truck will be ready at 7am, no need to call back if that works. Then you get an email the day before saying reservation is at 8:30. Then you get there and the truck is blocked by a bunch of other vans and it seems completely chaotic and disorganized. The employee there was apparently asked to open the building but doesn't have keys. Manager rolled in at 8:40ish and seemed like a real peach. No wonder the team member quit as I was walking out the door. Uhaul mileage and gas wasn't marked correctly in the system. Wouldn't let me upload the photo so they were supposed to manually enter it in the system and marked it wrong. What a disaster of a location. On a positive note, there was a lady wearing a general manager shirt who was opening the doors and leaving to go to open another location. She was really professional and friendly.
Jacob K.Staff was very helpful. But could use more help. Understaffed.
Bill S. | First ImpressionsNo easy parking for my car. I will probably look for another vendor next time. Also, I was clearly interrupting the person behind the counter - he was busy and I should have
Daniel F.Amazing owner who was very helpful, courteous, and nice. Very clean equipment and location. Quick and easy in and out.
Steven R.The person who rented the vehicle to me was extremely helpful. Great Customer service
Abhijit K.The staff at the location on Westmorland Avenue in Cornelius were very helpful and friendly.
CHRISTIAN T.Rented an auto hauler and was completely pleased with the equipment and the personnel. I would highly recommend this dealer
CARL H.I’ve transferred to a different storage unit that has 24 hour access, is well lighted (my last unit inside is dark) and one that is kept cooler. Our family has had multiple storage units with you, at this location, for about 4 years; when our temp control a/c was out for months, you did not notify us about the situation. When we discovered it by visitation, you would not discount our temp control rental. Quite a few items are ruined due to heat exposure of our units. The last straw was checking out yesterday a day past our monthly renewal and NO prorated refund. There is no one to talk to per phone or email in the office. Communications are dead since Karen Moore departed. She was a caring, devoted employee that kept this location in top order. What a loss. I’m disappointed with your direction of your company.
Shaun S. | Overall ExperienceNot charge people again after they used to uhaul correctly and in a great and fashionable timely manner. I already paid my way. And y'all are trying to charge me basically for another day. So I'm very disappointed. I have been using U-Haul‘s for the past four days and not once have I had this problem I have always turned it back in on time and I always put the gas back. So that's a problem for y'all to fix. I never had an experience like this before.
TRINITY M.Everything went fine. Just rented an appliance cart.
Kelly G.Jonathan was fantastic and helped us with choosing the correct vehicle for the job - he had a wonderful personality.
Laura B.Overall had a terrible experience with U-Haul. However, the gentleman at this specific location did what they could to help me out, I appreciate how kind they were. I'm still not happy with my experience, but the people working this location made my day much less stressful! I would recommend if anyone absolutely needs to use U-Haul that they go to this location.
EMILY C.Keep up the good work.
DONALD P.Will return
Todd G.Taylor is professional, funny and quick witted. I was helped fast and had no issues with the return. I'll be renting from here again very soon.
Phillip M.Uhaul wasn't where I ordered it, you notified me two days before pickup Uhaul size I wanted wasn't available, you notified me two days before pickup 45 minute wait on hold to speak with you, I finally gave up Uhaul wasn't available morning of pickup. Had to wait an extra hour with movers standing by Will be recommending my friends avoid uhaul for their moves. 45 minutes on hold, really!?
CHRISTOPHER G.Friendly courteous staff, facility clean, easy access, great customer service.
Diana S. | Overall ExperienceNothing; everything was perfect. It was exceptional! Everyone on the team was kind and very helpful. We really appreciated it. Thank you!
STEVEN V.Friendly staff. Convenient location. Great rates.
Angelo G. | First ImpressionsFriendly and professional service
BRISTINA P.This place is never available by phone. I have waited up to an hour to speak with someone and they said I have to contact directly. That was the number I dialed!! I have always had to wait in store for a live person to appear. I arrived 15min before closing door was locked lites out. I was overcharged for a unit and still have got no resolution.
carla t. | Overall ExperienceThe attendant was helpful and polite.
David N.Staff is very helpful, and the process is quick and easy!! Highly recommend!
ANNA B.Quick and easy
SAMUEL D.Everything is very good
Aleksei S.Robert, John, and Matt were all very professional, knowledgeable, and friendly during my reservation, pickup, and return of cargo van.
MARY LYN C.Loved your staff!
Amy B.very friendly staff members. excellent service
Sergey V.Great office! Very easy to pick up uhaul truck and go. I did have to come back due to the back door getting stuck. They were able to fix it for me. Thank you!
Julien G.I think there is room for improvement in communication with customers because my car dolly was double booked.
BRON M.Loved the customer service! Very efficient and professional!
Michelle P.The young man who checked out the trailer to me on Saturday July 10th was exceptionally professional and personable!
Robert H.Well...I thought the personal was kind and helpful. Got me in and out in a timely manner etc.
Vincent W.Site was completely understaffed with only ONE employee. Thank goodness we were first to get there as it was going to be a mess.
Todd H.Quite frankly, the best U-Haul experience I have ever had. The office staff were all warm and friendly. It was a perfect experience from the initial online reservation process all the way through to returning the trailer. Thank you very much! We will not hesitate to use this location in the future!
ANDREW S.The staff was very helpful.
darryl s. | Overall ExperienceHorrible store hours, no space to return equipment and trailer I rented leaked water
PATRICK S.A little confusion with availability of smaller unit but all worked out well.
Aline G. | Overall ExperienceExcellent service
Blanca D. | First ImpressionsThis is my second time renting from this location and I will be back again! They have a good location and good hours that make it easy to pickup and return rentals. And the people working there are friendly and helpful.
Vincent L.We love this location! Equipment is ready and in stock whenever we place an order!
Kelly H.Truck rental was fine. I also had reserved a storage unit at this location. Had called week before arrival date to verify storage unit. Arrived at 7:00 a.m. only to find out the unit was not available. The staff said the unit was double booked and rented to someone else. Unbelievable! No other units available at this site in the size I needed.
William D.I made my reservation for the U-haul on Statesville road - U-haul changed it to Westmoreland - never told me - drove out to Statesville road. Spoke to a neighbor who also rented from U-haul - found out they did the same exact thing to him - bad for business
JOHN L.Nothing comes to mind.
Colin F.I could not have asked for better service. Prompt, friendly and exceptionally helpful.
JANINE G.I was grateful for the very fast service!
Sandra B.I was charged twice for my rental, with no return call. The truck smelled HORRIBLE due to cigarette smoke. And when we returned the tricky, our car was sandwiched in and it took us almost an hour to get out. Horrible experience.
Michael M.Always courteseous, friendly and efficient. TOP form at all times
Nicolas D.Very respectable employees and answered all my questions
Makayla M.Great customer service with inside staff!!
JESSICA T. | First ImpressionsPrices seem high compared to what I am used to up north, but it is what it is. Clean, convenient and easy to get to from where I am staying
Joe B. | First ImpressionsGreat location- fantastic customer service. Will be back. Thank you!
GRETCHEN B.Awesome location and great service! DJ MARTY APPROVED!
Martin W.Let me keep the blankets
JEREMY C.2 tire blow outs, no price adjustment.
SCOTT S.The whole U haul experience was so painless thank you all from being to end
Brian R.You charge me a 63.00 fee for what I don't know and you're employee hit another vehicle after he took the vehicle from me .
Thomas M.I don’t remember his name, but the guy working was extremely helpful and provided great customer service. He was dealing with multiple customers/situations when I arrived to pick up my uhaul (another person picking up a truck, a woman who’s car battery died while her car was parked outside her storage unit, and a man picking out boxes). He multitasked and prioritized well providing superb service to us all. When I arrived again to unload my truck in my unit, he was helpful answering my questions and provided quick service while being efficient again. I’ve had multiple experiences with other storage units and this was by far the best service I’ve had. I’m glad I chose this location and hope the person working is commended for his customer service. He was the guy working on the morning of 6/5.
Cameron S. | First ImpressionsIt has been a privilege working with Robert and the team at westmoreland.
AJ T. | Overall ExperienceBoth the site and the staff were very good!!
Eric P. | First ImpressionsBoth associates at this U-haul on Westmoreland Rd (5/15/21) were very friendly and helpful. John even took me to see the actual unit I was considering renting. Easy online process - no hassle! Appreciate the free lock!
Jeanne F. | Online Move InReally helpful and friendly staff, smooth move-in experience and VERY clean facility!
Lisa M. | First ImpressionsI was well taken care of when I has questions or issues. Karen was always willing to help me out. Great customer service...
darren b. | Overall ExperienceKaren was always helpful and available .
DANIEL P. | Overall ExperienceI love this facility! Karen and the entire team were great to both me & my family over the past 2 years. This will always be my go to storage and rental location for sure.
keyia M. | Overall ExperienceKaren and her team are exceptional! Always go above and beyond if needed. Second time renter... I will be back !
Gail H. | Overall ExperienceThe manager Karen was awesome and very helpful. She was prompt in helping to resolve any issue.
BETH B. | Overall ExperienceGreat, use your facility again in a heart beat!! Thank-you for your service!
David R. | Overall Experiencemelissa did a wonderful job. she was clear and very helpful!
JANET M. | First ImpressionsClean facility and friendly staff.
bob w. | First ImpressionsKaren and her team are fantastic!! A pleasure to work with - thank you!!
DANIEL S. | First ImpressionsMade the process really easy for seniors!!
David R. | First ImpressionsMy favorite U-Haul location. :)
keri w. | Overall ExperienceI would like to let you know how happy a was at the storage center. Karen Moore gave the most professional service and her team was very helpful. Checked in and had no problems when I checked out. I was there for for 1 1/2 years.. Thank you Ellen Shaw
ELLEN S. | Overall ExperienceThe team at this facility dfntly functions off of 'TeamWork'! W/the leadership of Ms Karen, you can see why vehicles are constantly going in & out. As far as being secure (any improvements)... I do not see any. Always clean, well lit, quick to resolve an issue, & they made the customer feel like their their time 'is' important. The way that I saw them take care of the customers (like a Nascar Pit crew), showed me how they value their facility!!!
Lee H. | Overall ExperienceKnowledgeable and helpful manager. Excellent. Thank you
margaret b. | Overall ExperienceGreat service. Helpful employees!
june b. | First ImpressionsWe had a wonderful experience setting up our storage unit. Karen Moore who is the epitome of professionalism, efficiency, and knowledge, helped us. She was also very friendly, which is nice; most customer service is not at that level. For this reason, I will recommend this U-Haul location.
Therese S. | First ImpressionsHelpful, friendly staff and great location.
Wendy T. | First ImpressionsWe also used the recommended movers through uhaul. They were so professional, organized and amazing movers and packers. What a great experience!
Shaun S. | First ImpressionsGreat Staff!
Gary S. | First ImpressionsMy experience was outstanding Karen was very helpful
fred c. | First ImpressionsThis facility is the best! Karen Moore is one of the most customer friendly associates I have ever had the pleasure of working with.
newell b. | First ImpressionsVery helpful with my move and with renting my storage unit!
Matthew O. | Reservation