Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Karen and her team are exceptional! Always go above and beyond if needed. Second time renter... I will be back !
The manager Karen was awesome and very helpful. She was prompt in helping to resolve any issue.
Karen was phenomenal!!! Fantastic service and very very fast on pick up and drop off. Very friendly.
Both Karen and Melissa were very professional and helpful on our latest truck rental. They were so easy to work with and we were able to be in and out without even pre-ordering in 15 min -- amazing ! Then their e-mail driven business is flawless,,, highly recommended !!
Great, use your facility again in a heart beat!! Thank-you for your service!
Extremely nice and professional.
The folks at this UHaul are amazing! The truck was okay. The smell of air freshener was really strong, and it beeps constantly when you open the door, even if the engine is off, for no apparent reason. Not the easiest truck to drive, since the steering seems loose.
Loved how y'all provided movers names and contacts which I did use and they were great!!!
make sure exit routes are clear and wide enough to maneuver.
Good customer service
Amazing service and love the staff. Exceptionally managed!
The truck was ready at 7:00 AM when I arrived!
Awesome customer service and DJ MARTY APPROVED!
This was the most pleasant experience I have had with any rental I have ever gotten. Great staff that informed me of everything from beginning to the end.
3rd rental from this location. Staff is professional and courteous. Will keep coming back !
Everything went super smooth. Courteous staff.
Everything was excellent and convenient
Awesome job and DJ MARTY APPROVED!
This is by far the best uhaul location i have ever used over the last 30 years. The owner is fantastic! I've been using this location on and off for a decade!
Karen is fantastic - extremely helpful and efficient!!
Charged the nonexistent fee.
The staff is fantastic at this location. They anticipate your needs and take care of everything. I couldn't be more thankful or impressed.
Great customer service
Excellent service and DJ MARTY APPROVED!
Great experience, will definitely use again.
This location is much better then the one down the road and at this location the management actually wants repeat business and cares about its customers.
The place was in an easily accessible location, owner was very nice and knowledgeable. Only issue we experienced was related to the gas...tank was just over 1/2 a tank when we picked it up, the owner stated that when dropping it off to make sure we returned it with the same amount...which we did, however the drop off location did not accept that...we had to fill the tank, so I was not happy about that.
melissa did a wonderful job. she was clear and very helpful!
Everything was perfect!
Great customer service
Clean facility and friendly staff.
The team at this UHaul is awesome! Every time I go in there or call, they're very helpful, friendly and accommodating. Love working with them. One thing to note...The seat of this box truck did not adjust, and it made it very challenging to reach the pedals and still be comfortable.
All good no need for improvements
Nothing. I was very happy with the service and truck I received
Matt was excellent...he's a real pro! This location consistently does very good work.
Karen and her team are fantastic!! A pleasure to work with - thank you!!
Made the process really easy for seniors!!
My favorite U-Haul location. :)
She is fantastic helping the customer
I would like to let you know how happy a was at the storage center. Karen Moore gave the most professional service and her team was very helpful. Checked in and had no problems when I checked out. I was there for for 1 1/2 years.. Thank you Ellen Shaw
The inside of th trailer was covered in grime.
Staff helpful with fuses!
Store associate was awesome. Great customer experience.
Over all customer service was SPOT on.
FREE COFFEE
Nice competent people!
We love this location. They are extremely friendly and provide great service. The trucks are always clean and ready to go.
None
Customer service was horrible
The guy that took care of me (10/19, 9:00AM pickup) was unbelievably helpful and more than accommodating. Moving is hard enough and having employees like him makes the job less stressful. Everything was great and I'll recommend you all to anyone I know in need of the services you provide. Thanks again!
Great employees
nothing
Great location & great people. They all deserve raises.
Very friendly, quick, helpful and easy
Great customer service at the Westmoreland Location in Cornelius!
No issues with any part of my rental.
The young man helping me with both trailer pickup and return was very helpful and efficient.
Matt was great.
A fantastic experience! Great staff that was able to accommodate my day-of-moving needs. Highly recommend!
The team at this facility dfntly functions off of 'TeamWork'! W/the leadership of Ms Karen, you can see why vehicles are constantly going in & out. As far as being secure (any improvements)... I do not see any. Always clean, well lit, quick to resolve an issue, & they made the customer feel like their their time 'is' important. The way that I saw them take care of the customers (like a Nascar Pit crew), showed me how they value their facility!!!
Knowledgeable and helpful manager. Excellent. Thank you
I stored my boat there and ran into several issues. First, on numerous occasions I could not either get my boat out or back in because of your rental trucks blocking the driveway gate. Second you rented a space directly across from me to a boat that was to big for the space and it hung out into the drive which made it almost impossible to get my boat out. Too many hassles for me. I found another place.
My only concern is the parking or lack of Sometimes it’s too congested and no where to park/wait Otherwise it was very good experience
When my reservation was given away at the 855 Concord location, I had to find another large space immediately, as I was in a loaded vehicle. The staff at Safe Harbor was very friendly and helpful and much appreciated. I really was hoping this feedback was for the other location, because I'm exceedingly angry still with them.
Great to work with. Worked well with our remodel and sale of the house.
Great service. Helpful employees!
The staff was always helpful and nice to deal with. The facility was always accessible, neat, and clean. I had to leave due to downsizing. Thank you for a great experience with your company. I will recommend to my friends. Thank you
We had a wonderful experience setting up our storage unit. Karen Moore who is the epitome of professionalism, efficiency, and knowledge, helped us. She was also very friendly, which is nice; most customer service is not at that level. For this reason, I will recommend this U-Haul location.
Helpful, friendly staff and great location.
We also used the recommended movers through uhaul. They were so professional, organized and amazing movers and packers. What a great experience!
This location definitely gets my recommendation:super clean and modern—plus a truly great staff. Much more (and much better) than your average storage shed!
Great service, great staff; I never had a problem. I contacted staff a few times with requests over the years and was always well taken care of. Thank you all for your hospitality and great consideration.
Great Customer Service. Great deals.
Excellent
Customer service and courtesy were outstanding. Thank you so much for making a difficult task easy.
Fulfilled our needs. Thank you
All my storage needs were met. Everything was convenient and easy, including the website.
Thanks again!!!
Great Staff!
Very professional
Excellent service!!!
Karen was very helpful.
The staff at U-Haul in Huntersville used my credit card number without permission to put a charge on my account for $178. They are thieves. If you have used their facility CHECK YOUR card transaction!
Thank you!
Friendly fast attentive service however there are smaller spaces offered but not available at this time but there is no waiting list that my name could be put on for when one comes available.
Karen the manager is very helpful and accommodating
I’ve had my items in the climate controlled unit for only 3 days and every time I go to the unit, it’s over 80 degrees in the building. I’m not able to get through to the main office and am concerned.
Staff is very helpful.
The team is always pleasant and helpful! Customer service is top notch! I didn’t have any concerns with leaving my boat there as security measures were in place.
Recommended
Karen and Rob do a wonderful job with the customers. I enjoyed knowing them.
Very helpful with truck rentals and worked with me to go with the best options for best rates. Great friendly staff. Highly recommend. Great place to hide your mid life crisis: Harley,classic car, etc
LOVED IT!!!
Karen was great!!!!
great friendly staff. Been coming here for almost 20 years. We have always had wonderful service and equipment. A+ in our book.
Very easy to do business with Safe Harbor U-Haul - I would highly recommend. Only drawback is how crowded the entry/exit area always is. Lots of vehicles trying to jam into a small space.
Great experience
My experience with the Uhaul location off Westmoreland was excellent. They helped me throughout my move from Charlotte to Huntersville with everything I needed. I would highly recommend.
My experience was outstanding Karen was very helpful
This facility is the best! Karen Moore is one of the most customer friendly associates I have ever had the pleasure of working with.
UHaul made it easy and convenient to move my things.
Karen is the best manager in the U-Haul system!!!
We had our furniture stored in a 10 x 30 temperature controlled storage unit for 10 mos while we waited to have our house built. I could not have chosen a better place to store our stuff.
I think the security and accessibility are great for the price and location. I would recommend UHaul for anyone needing storage in Cornelius
The staff here is very accommodating and so friendly. I would recommend this location to everyone.
Unbelievably expensive...
Staff friendly and units are clean
Thanks
Excellent all around, thank you!
They always di a great job here at this location
The people at this location were awesome!
Great facility very helpful
We have dealt with Karen several times and she is a complete asset to the company
Karen and the stall are very helpful and friendly.
Very friendly and helpful staff!
Karen was very helpful when I arrived and helped me unload my car and allowed me time to unload the truck into the storage unit.
Had no problem from start to finish. The staff at both places was excellent no problems no incidents nothing
Everyone was very nice and Accommodating. Karen was especially helpful. I will use you again. Becky
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Thank you to Karen and two of her staff Robert and Mike, whom I personally worked with, for being professional, courteous, and always available to answer all my questions. Positive experience
Very helpful with my move and with renting my storage unit!
Karen is absolutely AMAZING. Because of her, I will definitely use this facility again. She is a true asset to your business. Very accommodating and she makes the experience personal
We enjoyed the experience and convenience of working with this group.
You billed me for rent, and took my payment, but had auctioned my stuff. I've been paying on that place for like 10 years. My bank changed cards - and you sold my stuff over like a months rent Thanks.
The monthly email payment reminders were very helpful.
I never once in over 4 years did I ever think my belongings were at risk. The grounds always looked good when ever I needed to visit. Thank You for your professionalism!!.......Tom
This has been my second experience renting from UHaul, the first being a few years ago. When I went to make arrangements for a this short term rental, Karen remembered me! A-plus customer service!!
Excellent facility, excellent staff!!
Easy access for loading & unloading.
Would definitely use Ihaul again
My trip from North look to Charlotte went smooth as silk. Will recommend U-Haul to my friends in the future.
I had an excellent experience at Safe Harbour U-Haul on Westmoreland Ave. in Cornelius, N.C. for close to one year. Everyone in the Front Office couldn't have been more helpful. I highly recommend !
Great customer service.
We have rented a climate controlled space for years for our business and have always been pleased with the level of professional communication and service
Overall, positive... Found a much larger space that was temp controlled and closer for the same price. Access card didn’t work and had to go into office and exchange it. Specific lock type required.
Very friendly and helpful staff! Rented a unit and two trucks, very convenient & affordable. Definitely recommend this facility!
The entire staff from start to finish was A+
