Customer Reviews for U-Haul Moving & Storage of Safe Harbor

Rating:

5.0

The front parking area is small, confusing and can be easily blocked

Rating:

3.0

Disconnect process was completely done by me? No help offered (physical aspect) When pulled up to leave gate would not open, I had no idea how to get it opened but I assumed someone was paying attention, not so much.

Rating:

5.0

Dra is a good dude…friendly, helpful, respectful, organized.

Rating:

4.0

No clear signage on direction oh travel and return location.

Rating:

5.0

Two employees at opening time.

Rating:

4.0

They need another person at the desk. The guy was great but way over worked.

Rating:

2.0

When I showed up to pick up the truck using the self service option the truck was blocked by a dumpster and other trucks. It did not have the Dolly's I ordered or the furniture blankets. When I went to the desk they switched me to another truck which was good. They informed my they had not furniture blankets or the 2 furniture Dolly's. They only had one or the 2 utility Dolly's I reserved. I told them I needed at least 2 and they were able to get me another. I asked about them getting what I needed from another store and I got a go ahead and try versus trying to provide good service. When I dropped off the truck, there was no one around at all. I waited 15 minutes then started trying to find some one. The only person around was in the bathroom. The customer service and coverage of the desk was terrible and everyone could care less about me as the customer. I will never use this location again due to the lake of respect and customer service.

Rating:

5.0

Rented a 15' truck and it was a good experience. I walked in the lobby to pick up the truck and there were 6 other customers waiting ahead of me. The only staff member present was the manager Dra. He handled each customer professionally, respectfully and got the line moving quickly. Upon returning the truck, he helped to make the process seamless and smooth. Would definitely recommend!

Rating:

2.0

I use U-Haul for my events a few times a year. We all have to be patient because there is always one person working, while many people wait in line. But the worst is when you have to have more than patience. He sent me to get the van myself. There was a van behind and one in front, with no space to get out, so I had to go back in to ask for help. He just moved the one in front of me. Then, when I'm at the gate, it's closed. Went back in. In total, it is always around an hour to get a U-Haul. I do the reservation online with the information I want, get asked the same at the store, but he changes it from I DO NOT NEED INSURANCE to add insurance. Why??? I know the total price is going to change from the reservation online because he adds the estimated miles at the store, but he changed to add insurance when he asked, and I said I DO NOT NEED IT. Why?? I saw it when I got in the van, but I'm not coming back with all the people waiting, and for the third time, no way. Now I see my receipt, and it was a fee added for after-hours service? What??? I always return the uhal as soon as I'm done, never a problem. Why now this too? It's not like we have the best service, you don't even have a parking lot for your customers, we have to get a drop off plus a fee now?

Rating:

5.0

Drake went beyond to help ever. Store was over crowded and he handled it very professionally. Truck where clean service was superb ! Kiddos to Drake !

Rating:

4.0

Brand new truck. Had a little trouble with the lock to buck up the key after hours

Rating:

5.0

Very nice people and friendly

Rating:

2.0

The below average is more about the check-in process, the young man that helped me after messing with for 30 mins was very helpful and nice.

Rating:

5.0

The attendant ,Vinny, was polite, pleasant and professional, and made my check out swift and effortless.

Rating:

5.0

Everything was exceptional

Rating:

5.0

The customer service and rental equipment were both great.

Rating:

5.0

Staff at this location are top notch.

Rating:

4.0

Passenger mirror would not stay in place

Rating:

5.0

I have no criticism. I was completely satisfied with my pick up experience.

Rating:

3.0

The computer system was down so I was sent to this location from another and I had to wait over an hour to get my vehicle, without any offer to compensate my time. The manager was quite capable but overwhelmed by the traffic, he needs more help.

Rating:

5.0

There was a fill in manager at the site and he was very professional.

Rating:

5.0

Thank you

Rating:

2.0

The lot has too many trucks parked about. There have been several times I could not access my unit A121 because vehicles parked in the way; when I moved the end of April, I stopped by to speak with the manager about the truck i had reserved for the next morning be parked on my unit row since I had 6a mobile pickup; needless to say they didn’t do it, the 26’ truck was parked out front between another truck; I had to open gate and bag the truck down the aisle next to A. We lost tons of time having to walk back and forth to the location. I asked the manager what happen, he said I was supposed to come back and talk to the night crew. What? I only stop by twice already. My worst moving experience ever!!!

Rating:

2.0

There was minimal parking (multiple cars blocking access to neighboring businesses), slow service, and the wire connecting the trailer lights was damaged. I had to take the wire from another trailer. The only positive was that the trailer I rented was clean.

Rating:

3.0

The gentleman that rented me the trailer was very nice but I waited for over 30 minutes to get my trailer and people were complaining and asking to get in front of me. The trailer leaked and several of my boxes got wet and some were unusable. Then when I went to drop it off I waited another 30 minutes due to no one was in the office. I have rented Uhaul before and was a much better experience

Rating:

5.0

Curtis was very helpful and friendly.

Rating:

5.0

Terrific

Rating:

4.0

The after hours return process was not clear. I locked my vehicle and dropped the keys through the slot. I then drove toward home and attempted to go on the app to return the vehicle, only to find out that I had to be “on the property” when using the app! Then I had to take pictures of the vehicle, including interior shots, but the key was already returned! I don’t want to be charged extra because I did return the van on time (check the cameras if need be) but because of the unclear check in process and need to return to the location and take pics, it was an additional 20-30 minutes.

Rating:

5.0

Very impressed- container clean and well maintained. Helpful staff. Will definitely use again.

Rating:

4.0

SOMEWHAT FULL LOT AND HARD TO PARK BUT GUESS THEY HAD ALOT OF DROP-OFF AROUND SAME TIME (NOON). GUY WAS HELPFUL STILL!

Rating:

3.0

Regarding unit C 324, I understand there's a billing concern for the period of April 1st to May 1st, 2025. The unit was vacated on March 30th, 2025, and all necessary procedures were followed. Despite this, charges have continued to accrue. This matter requires further investigation to ensure accurate billing. I kindly request your assistance in resolving this discrepancy. Shanon Keller (704) 728 7594

Rating:

4.0

No parking, couldn't turn in when time to return. Staff was excellent, blew out the trailer for me. Excellent help at pick up.

Rating:

4.0

I wasn't too pleased with the 2 counter person's. Their customer service skills weren't so great and it was frustrating getting checked out with them too guys; nevertheless I survived and it's concluded now; they wouldn't listen to me and didn't have the return location listed like it was on my previous rental nor did I have insurance as I needed and when I had an issue I was told I'd need to pay over $300 because the wrong insurance was included uggh... again frustrating... I wasn't driving a rental truck so accident insurance was useless, why give me that give me the insurance to match using a tow dolly etc if I had issues 🤔 lil young guys working the counter with attitude flexing and being disrespectful thinking they know more than you!!! Again, I wasn't pleased with them at all...

Rating:

5.0

The manager, Dra, was very friendly and helpful. He went out of his way to help me with the trailer.

Rating:

5.0

The front gets congested from time to time. Other than that excellent - and it is because of the staff.

Rating:

5.0

I used the service for first time, everything was very good and fast, thanks to Johnatan, the employee of Uhaul who helped me with my equipment,

Rating:

5.0

Mr. McCoy was extremely helpful

Rating:

5.0

Very helpful with equipment explanation.

Rating:

5.0

The gentleman who is manager is fantastic. Very helpful.

Rating:

5.0

Both of the two people there were so nice and helpful. I appreciate all they did to help me They treated me like family. I appreciate their kindness and support. I'll use them again.

Rating:

5.0

Great location and friendly staff.

Rating:

5.0

Dre always takes great of me with all my trailor/truck rental needs. He is THE BEST!!!

Rating:

5.0

Nothing, the staff was courteous and professional!

Rating:

3.0

Truck was borderline unsafe. Front tires were bald. Vibration & noise above 20 mph made it feel like the right front wheel was going to fall off. Compter system down at checkout made the wait over an hour. Two good previous experiences, this one was not satisfactory at all.

Rating:

5.0

Very helpful on-site staff member (Dru). Really can’t beat U-haul when you need it.

Rating:

5.0

The staff was very friendly and very on top of everything.

Rating:

5.0

Staff was very friendly and helpful

Rating:

5.0

Nothing. This was the best uhaul experience I've had. Customer service was friendly and quick. No wait to pickup or return.

Rating:

5.0

Recommend cinch straps to customer, I forgot to ask and needed after I picked up the truck.

Rating:

5.0

Due to the opportunity arising unexpectedly when I checked I was able to rent the trailer I needed, pick it up, use it, and return it all in the same day. Past experiences would have dictated a need to reserve a trailer for a later date. Being able to get it the same day was a pleasant surprise.

Rating:

5.0

Nice friendly associate

Rating:

1.0

The location is very small and if you use the U-Haul App do not expect to pick up your rental early using the app. I had to wait another half an hour than my scheduled pick up time because nothing was ready. They had to move trucks and ask all the information that I already loaded on the app. Very Bad Experience.

Rating:

5.0

Friendly staff, took time with me to answer all my questions, worked with me to find the best trailer for what I needed. Thank you guys.

Rating:

5.0

Amazing job, so friendly and helpful! Very impressed!

Rating:

5.0

Great service

Rating:

5.0

I was very happy with my experience with UHaul

Rating:

3.0

Increase staffing

Rating:

5.0

Nothing, fantastic experience, and great customer

Rating:

1.0

Dont over charge their mile by $150+

Rating:

5.0

5 star

Rating:

5.0

Dre was awesome! Was working hard taking care of everyone and moving efficiently to help a lot of people as it was crowded.

Rating:

4.0

Although Checking in & Returning rental was a bit behind, it was behind due to staffing…however, these gentleman carried themselves with such exceptional professionalism & customer care I had to write a review. I’m a working single mom of five teenagers, so I totally get how frustrating & overwhelming it can be being in the midst of chaos & saving face so you can show up for others. I noticed that myself & other customers willingly chose empathy & patience in our moments of long waits because we could see they were not only under staffed & over worked but still committed to giving exceptional customer service. That says a lot about the person. They multitasked, were respectful, remained polite & calm, even in the midst of a parking lot & room full of customers. They deserve the raise of promotion they may have secretly been gunning for, for sure. I dealt with 3 men in total on my rental day. I wasn’t able to get their names unfortunately. One middle aged Caucasian gentleman & two young African American gentlemen. Check in was for 10am, I brought it back a little after 12pm.

Rating:

4.0

Got the time wrong...many dings on the vehicle

Rating:

5.0

Would have preferred a larger trailer, which were on site, but told they were not available for one way.

Rating:

4.0

easy straight forward storage

Rating:

5.0

The guy at Westmoreland on the 25th was great! He promptly got me checked in, explained the rental and broke everything down so that I understood the process plus the operation of the equipment

Rating:

4.0

Customer parking was brutal....not many spaces so people just had to park in the driveway area.....and it was hard to get the truck into the lot on the return.....but overall the staff was amazing....which made up for the frustrating parking.

Rating:

5.0

Easy pickup and return

Rating:

1.0

I was triple charged over 6 times the original amount due. I anticipated the late and cleaning fees, my reciept billed me for 110 total. The first charged matched the day rate for 60 dollars. i was then charged 360 dollars on three seperate charges and my available card balance is blown during a difficult cross country move. How does 50 dollars in fees create over a grand in faulty charges? Poor employee managment.

Rating:

1.0

We used our u-haul storage units for the launch of our business. Our greatest frustration was the inability to access our units -- especially on Monday mornings when we had to readjust our processes to be able to send our crews out on Mondays. Both front entrances were blocked practically every Monday by returning vehicles. We also faced frequent blockages on one or more routes within the facility during the week as vehicles were left parked blocking driveways. Finally, we had an agreement with the manager when we first moved in that we could use the u-haul dumpster for shrink wrap and other debris from jobs. That right was revoked a few months ago, providing the final straw that made operating there untenable.

Rating:

4.0

Forgot to give me my lock that came with unit Had to provide my own

Rating:

5.0

Great experience!

Rating:

4.0

Missing lights inside the unit and outside

Rating:

5.0

Everyone is great here!

Rating:

5.0

Since 2012 our entire family uses this particular location, not 1 time ever have we had bad service, only the best. Jule is an incredible asset to this facility she's amazing

Rating:

5.0

Thanks

Rating:

2.0

More than a few times my unit was locked saying I didn’t pay when it’s on automatic draft. Come to find out they had someone else under that unit not me. This was more than twice and when you’re trying to get access to your belongings it’s rather inconvenient. Had to put a new card on file after that because they had no other info somehow. This use to be a great facility years ago when another lady ran it. But now, I would not recommend for the pricing of it. Phone calls barely get answered when you do call. Go somewhere else.

Rating:

2.0

The parking situation at this location is horrible. You can only fit large trucks down certain isles. You constantly have to move for the staff to pull trucks through. My unit didn't have working lights. 50% of the time when I visited both gates were up, so security isn't super important.

Rating:

5.0

Dra and team were friendly and attentive. Glad I picked this location to meet my relocation needs.

Rating:

5.0

Very helpfull

Rating:

5.0

It was a pleasure working with U-Haul in Cornelius, NC. They were so helpful and friendly!

Rating:

4.0

unclear terms of payment for storage rental.

Rating:

5.0

The manager of the facility was awesome she stayed past.operating hours to ensure I was able to check in rental. Much appreciated. The hired movers Wayne Jailyn, Amp and Zane were all awesome. Quick and didn't break anything. Great communication and patience when we were not tracking on time.

Rating:

1.0

It’s rat infested! My things got ruin and insurance was pointless cause it didn’t cover it

Rating:

5.0

I appreciate the help of staff members at this location. As I was moving out, he reminded me of carts available for use and showed me where to find them. Game changer. My on line experience wasn’t all that great. I requested move out through app, but after three days called facility and spoke to Dre. He immediately handled it and I received a receipt. Great live customer service. The app is less than helpful.

Rating:

1.0

Very poor experience with excuses from everyone, no accountability pass the ball to everyone else. No one on site to ever answer questions or resolve issues.

Rating:

2.0

Terrible attitude from the female at the desk. Our storage was included with a one way rental but we were never told it needed to be a separate reservation or that we needed our own lock. The whole process was confusing and we had to make a separate trip to buy the lock. She was short and rude. Not a great experience at all. Will seek other location in future.

Rating:

4.0

There was lots of mouse dropping all over my furniture. Outside of that, the staff was great.

Rating:

5.0

Fast and easy. Also convenient. Great experience. No stress. Easy acsess. Friendly and hard working staff. No worries.

Rating:

4.0

All good but sometimes difficult to reach the team by phone. Ever thought of giving managers a company cellphone and making the number available?

Rating:

5.0

I've moved alot and have needed a bunch of storage units in the past. This one was by far the best! Check in online took a minute. So easy. Every employee would wave and or say hello. Even on move out Jules stopped in the middle of getting a truck rental ready and helped me check out so I didn't have to wait. She didn't even get upset or annoyed. Super clean and the doors had no rust and we're easily locked. Thank you I can tell when a place is run well and employees take pride in their work!

Rating:

3.0

Was treated very well at this facility.

Rating:

5.0

The new manager and previous manager have been extremely helpful and polite. Wonderful customer service and nice clean and convenient location.

Rating:

5.0

The staff is very friendly and helpful specially Sunday, she is wonderful when she answers the phone you could tell she has a smile on her face and the rest of the staff are very nice.

Rating:

5.0

Great facility, great service - would highly recommend

Rating:

5.0

Fantastic, highly recommended

Rating:

5.0

The managers of the location have always been awesome to work with!

Rating:

1.0

There were multiple occasions I was unable to access my paid space and/or exit with my boat due to using my space for others’ vehicles/boats or clogged drive/entrance. Manager mentioned crediting my account to remedy, however I was never informed/confirmed that such credits were applied, quite similarly to never receiving phone call regarding account closure that was promised by uhaul customer service.

Rating:

2.0

I reserved a 5x5 unit online. Came in to pay and store my stuff. Went through all the paper and paid but long story short, the unit I was assigned was full of stuff. Unfortunately for me, it was the last one. He offered me a 5 x 10, for the 5 x 10 price, which I declined. At the end of the day, he refunded my money and confirmed availability at a nearby Uhaul place. On the way there I saw Lakeside Mini storage. They had a larger unit that was cheaper than Uhaul’s smallest unit. Go there. I did!!

Rating:

4.0

my bin D421 had problems with mice, spiders and leaves

Rating:

5.0

Clean place !!

Rating:

5.0

Staff was very helpful

Rating:

4.0

Need to open earlier for drop offs and pickups

Rating:

5.0

The staff and team are excellent, nothing but positive things to say.

Rating:

1.0

The 5 x 10 unit I had was severely overpriced for the area and the competency of the staff. Over the period of three years, I never once received a direct answer for any questions in less than 5 to 10 minutes....if they were even able to answer it. I had to make 4 trips to setup autopay. Couple the above with the entry gates being blocked 85% of the time and the rented unit always having a truck blocking it. I would have to go to the office to ask them to move a truck every time so I could access my belongings.The unit was fine but slightly overpriced. The service is why I left. I would be embarrassed if this was my staff. They are friendly and polite, but lack the skills to do the simplest tasks. I have high reservations against recommending this location. Staff needs to be trained and tested or replaced. Wish I speak more highly of this experience.

Rating:

3.0

Too many trucks parked on corners of buildings and in the spaces closest to the doors preventing ease of access when trying to get the truck in to unload.

Rating:

5.0

Hannah was very helpful. Even very late night on the weekend.

Rating:

3.0

The staff here work extremely hard and are very freindly. Although, there needs to be more employees on each shift. Understaffed would be an understatement. I'm a regular at this location with 5 storage units and frequently getting trucks. During busy hours, it's very difficult to get in and out of the facility because of a lack of employees able to service the desk and check in vehicles at the same time. Again, the staff works very hard but there's only so much one or two people can do.

Rating:

4.0

Front desk Staff was super friendly and helpful even when very busy close to closing. Our portion of the F building, (401). Seemed warm compared to the 300 section, may want to check the air for that area

Rating:

4.0

The only complaint was due to poor communication regarding the drop off of the UHaul that I drove to your facility. I was told that I could leave it there but there was no confirmation of the arrangement once I arrived.

Rating:

1.0

The requirements for completing a rental should be disclosed at the time of reservation. It is very disconcerting to be told at check-in about the need for 2 alternate contacts, and for home owner's insurance policy details. For people who may not have permission to use other people's contact information in advance, this is a very uncomfortable and inconsiderate imposition. Further, it feels like a form of economic duress to refuse to complete the rental without the information for someone who does not have these alternate contacts. These type of requirements could easily be noticed in advance or during the reservation process and a customer could make a decision about how they wish to proceed. At the time of check-in, the customer often has their belongings in a rental moving vehicle with cost implications, as well, they may not have any other option for storage which forces them to find some way to comply with your requirements. They literally have little or no choice except to agree to your terms at that point. That feels very much like duress.

Rating:

1.0

All my my belongings were affected by the paint on the concrete wall inside of my unit. Seems the wrong kind of paint was used on the porous material on an exterior wall. It began rotting off and got white paint dust all over my items and myself. I had to breathe in the paint dust while clearing out my unit. The place was very expensive. Furthermore the entryway was most commonly blocked by large uhaul trucks and trailers so I would have to wait to access the unit for someone to come move the large vehicles.

Rating:

1.0

i will never use u haul for anything again , moving OR storage

Rating:

5.0

This particular storage facility has extremely borrow aisles.

Rating:

5.0

Nice facility excellent customer service

Rating:

5.0

We kept a storage unit here for many years & only discontinued because we moved. We were very satisfied.

Rating:

5.0

Very polite and helpful staff, easy move in process

Rating:

5.0

Thx Kyle- great help

Rating:

4.0

I rented from Life storage before and when I moved out, it was pro rated. It was a bit of a disappointment that I had to pay for days that I did not use.

Rating:

5.0

As always, this U-Haul experience was outstanding. Every time I have used U-Haul for storage, a rental truck, or a trailer, my experience has been wonderful. I am a loyal customer and appreciate your performance and professionalism. Well done as always. N. K. Angel

Rating:

5.0

Kyle and staff were helpful and very respectful! Move out was easy and Kyle the manager was available after hours! I highly recommend this facility! It’s nice to business with great people! Even the cleaning lady was very helpful. She showed me the dumpster location and cart to hull boxes that needed discarded.

Rating:

5.0

We are so pleased with the entire experience. Thank you.

Rating:

5.0

Kyle and the whole team are the absolute best. From start to finish, a great experience. A special shout out to Larry-whatever he’s being paid, it isn’t enough!! The whole crew there deserves a pay raise, honestly.

Rating:

4.0

Good

Rating:

5.0

The staff here, especially the manager Kyle are great. Always willing to help and go the extra mile.

Rating:

3.0

Just moved in have not had enough experience to have a good opinion. The initial storage unit was too small, the nearest facility with a large enough unit was 10 miles away resulting in miles for the truck being exceeded and a 50.00 additional charge felt this was unfair

Rating:

4.0

The only problem I have is the aisles you drive down are incredibly narrow, I got the truck stuck, and everytime I've been there someone was trying to unwedge a truck or car from an aisle. The truck drop-off at the front is a flipping nightmare. Trucks being returned, quickly clog up the drive way in and out of the storage yard area. I am literally terrified I will be trapped in the storage yard because of the trucks cluttering the front parking/drop-off area. I would still recommend this facility to anyone!!!

Rating:

4.0

After finally getting the truck emptied, we got stuck trying to get out. There is no room for people to leave trucks that are dropped off. We had to creep our way out. This place is great, but needs a bigger pick-up/drop-off space.

Rating:

5.0

Very accessable and user friendly facility. It was a great place to keep my boat for the summer The staff was very helpful and professional. I would recommend this facility to anyone .

Rating:

5.0

Kyle Firman Has been extremely helpful, courteous and going above and beyond To make sure we had adequate space. We would highly recommend Kyle as our go to person.

Rating:

5.0

All of the staff at the 9208 Westmoreland Rd. facility were very helpful and dedicated to getting their tasks at hand completed in a fast and professional manor. I was a tenant from Nov. 2021 to Aug. 2022, no problems at all. Unit stayed dry and rodent free. A special thanks to, Kyle, for his assistance on Wednesday, Aug. 17.

Rating:

5.0

Staff and facilities were fantastic Thanks

Rating:

5.0

The staff was very friendly and helpful. The facility has easy access to enter and exit.

Rating:

5.0

Kyle and his staff were excellent to work with and provided top notch customer service. I had a great experience at the facility and would certainly use again or highly recommend to friends and family.

Rating:

1.0

Every month I signed up for auto pay and every month I was charged a late fee. I called costumer service 3 times asking for assistance. On the third call the person told me there was an error with my card info. But she could not refund the late fees. Last month the location manager refunded the late fee for June. I appreciate the refund. However, uhaul has been a very difficult company to work with. I moved out as quickly as I could. I do not plan to use uhaul storage again and would not recommend.

Rating:

5.0

KYLE Is awesome

Rating:

5.0

Nice clean storage facility Helpful friendly staff Well lit and maintained Highly recommend

Rating:

4.0

I reserved my space online at a specified rate but when i moved in the rate had increased by $30. It would have been nice to have honored the rate at booking.

Rating:

4.0

No lights in storage units. No online to my bill & agent could not help with that.

Rating:

5.0

Quick checkin and checkout and friendly desk workers.

Rating:

5.0

Kyle did an awesome job and provided excellent customer service! As a business owner, I appreciate and can tell he knows how to take care of his customers.

Rating:

5.0

Taylor did a great job in helping me with my moving needs. Courteous and knowledgeable. Very helpful

Rating:

5.0

Super! Staff is excellent. Taylor is great

Rating:

5.0

Mobile app updates to chat with store locations instead of routing to call center to deliver the best experience

Rating:

5.0

I didn't get the lady at the desk name, but she made it so easy and quick. This was the best move-in experience I've had.

Rating:

5.0

Great service. Great facilities

Rating:

3.0

Trying to log into the system to set up my account prior to check-in was awful.

Rating:

4.0

Staff was very helpful. But could use more help. Understaffed.

Rating:

3.0

I’ve transferred to a different storage unit that has 24 hour access, is well lighted (my last unit inside is dark) and one that is kept cooler. Our family has had multiple storage units with you, at this location, for about 4 years; when our temp control a/c was out for months, you did not notify us about the situation. When we discovered it by visitation, you would not discount our temp control rental. Quite a few items are ruined due to heat exposure of our units. The last straw was checking out yesterday a day past our monthly renewal and NO prorated refund. There is no one to talk to per phone or email in the office. Communications are dead since Karen Moore departed. She was a caring, devoted employee that kept this location in top order. What a loss. I’m disappointed with your direction of your company.

Rating:

5.0

Friendly courteous staff, facility clean, easy access, great customer service.

Rating:

5.0

Friendly staff. Convenient location. Great rates.

Rating:

1.0

This place is never available by phone. I have waited up to an hour to speak with someone and they said I have to contact directly. That was the number I dialed!! I have always had to wait in store for a live person to appear. I arrived 15min before closing door was locked lites out. I was overcharged for a unit and still have got no resolution.

Rating:

5.0

The staff was very helpful.

Rating:

5.0

A little confusion with availability of smaller unit but all worked out well.

Rating:

5.0

Excellent service

Rating:

5.0

Great customer service with inside staff!!

Rating:

4.0

Prices seem high compared to what I am used to up north, but it is what it is. Clean, convenient and easy to get to from where I am staying

Rating:

5.0

I don’t remember his name, but the guy working was extremely helpful and provided great customer service. He was dealing with multiple customers/situations when I arrived to pick up my uhaul (another person picking up a truck, a woman who’s car battery died while her car was parked outside her storage unit, and a man picking out boxes). He multitasked and prioritized well providing superb service to us all. When I arrived again to unload my truck in my unit, he was helpful answering my questions and provided quick service while being efficient again. I’ve had multiple experiences with other storage units and this was by far the best service I’ve had. I’m glad I chose this location and hope the person working is commended for his customer service. He was the guy working on the morning of 6/5.

Rating:

5.0

It has been a privilege working with Robert and the team at westmoreland.

Rating:

5.0

Both the site and the staff were very good!!

Rating:

5.0

Both associates at this U-haul on Westmoreland Rd (5/15/21) were very friendly and helpful. John even took me to see the actual unit I was considering renting. Easy online process - no hassle! Appreciate the free lock!

Rating:

5.0

Really helpful and friendly staff, smooth move-in experience and VERY clean facility!

Rating:

5.0

I was well taken care of when I has questions or issues. Karen was always willing to help me out. Great customer service...

Rating:

5.0

Karen was always helpful and available .

Rating:

4.0

I love this facility! Karen and the entire team were great to both me & my family over the past 2 years. This will always be my go to storage and rental location for sure.

Rating:

5.0

Karen and her team are exceptional! Always go above and beyond if needed. Second time renter... I will be back !

Rating:

5.0

The manager Karen was awesome and very helpful. She was prompt in helping to resolve any issue.

Rating:

5.0

Great, use your facility again in a heart beat!! Thank-you for your service!

Rating:

5.0

melissa did a wonderful job. she was clear and very helpful!

Rating:

5.0

Clean facility and friendly staff.

Rating:

5.0

Karen and her team are fantastic!! A pleasure to work with - thank you!!

Rating:

5.0

Made the process really easy for seniors!!

Rating:

5.0

My favorite U-Haul location. :)

Rating:

5.0

I would like to let you know how happy a was at the storage center. Karen Moore gave the most professional service and her team was very helpful. Checked in and had no problems when I checked out. I was there for for 1 1/2 years.. Thank you Ellen Shaw

Rating:

5.0

The team at this facility dfntly functions off of 'TeamWork'! W/the leadership of Ms Karen, you can see why vehicles are constantly going in & out. As far as being secure (any improvements)... I do not see any. Always clean, well lit, quick to resolve an issue, & they made the customer feel like their their time 'is' important. The way that I saw them take care of the customers (like a Nascar Pit crew), showed me how they value their facility!!!

Rating:

5.0

Knowledgeable and helpful manager. Excellent. Thank you

Rating:

2.0

I stored my boat there and ran into several issues. First, on numerous occasions I could not either get my boat out or back in because of your rental trucks blocking the driveway gate. Second you rented a space directly across from me to a boat that was to big for the space and it hung out into the drive which made it almost impossible to get my boat out. Too many hassles for me. I found another place.

Rating:

5.0

My only concern is the parking or lack of Sometimes it’s too congested and no where to park/wait Otherwise it was very good experience

Rating:

5.0

When my reservation was given away at the 855 Concord location, I had to find another large space immediately, as I was in a loaded vehicle. The staff at Safe Harbor was very friendly and helpful and much appreciated. I really was hoping this feedback was for the other location, because I'm exceedingly angry still with them.

Rating:

5.0

Great to work with. Worked well with our remodel and sale of the house.

Rating:

5.0

Great service. Helpful employees!

Rating:

5.0

The staff was always helpful and nice to deal with. The facility was always accessible, neat, and clean. I had to leave due to downsizing. Thank you for a great experience with your company. I will recommend to my friends. Thank you

Rating:

5.0

We had a wonderful experience setting up our storage unit. Karen Moore who is the epitome of professionalism, efficiency, and knowledge, helped us. She was also very friendly, which is nice; most customer service is not at that level. For this reason, I will recommend this U-Haul location.

Rating:

5.0

Helpful, friendly staff and great location.

Rating:

5.0

We also used the recommended movers through uhaul. They were so professional, organized and amazing movers and packers. What a great experience!

Rating:

5.0

This location definitely gets my recommendation:super clean and modern—plus a truly great staff. Much more (and much better) than your average storage shed!

Rating:

5.0

Great service, great staff; I never had a problem. I contacted staff a few times with requests over the years and was always well taken care of. Thank you all for your hospitality and great consideration.

Rating:

5.0

Great Customer Service. Great deals.

Rating:

5.0

Excellent

Rating:

5.0

Customer service and courtesy were outstanding. Thank you so much for making a difficult task easy.

Rating:

5.0

Fulfilled our needs. Thank you

Rating:

5.0

All my storage needs were met. Everything was convenient and easy, including the website.

Rating:

5.0

Thanks again!!!

Rating:

5.0

Great Staff!

Rating:

5.0

Very professional

Rating:

5.0

Excellent service!!!

Rating:

5.0

Karen was very helpful.

Rating:

1.0

The staff at U-Haul in Huntersville used my credit card number without permission to put a charge on my account for $178. They are thieves. If you have used their facility CHECK YOUR card transaction!

Rating:

5.0

Thank you!

Rating:

5.0

Friendly fast attentive service however there are smaller spaces offered but not available at this time but there is no waiting list that my name could be put on for when one comes available.

Rating:

4.0

Karen the manager is very helpful and accommodating

Rating:

1.0

I’ve had my items in the climate controlled unit for only 3 days and every time I go to the unit, it’s over 80 degrees in the building. I’m not able to get through to the main office and am concerned.

Rating:

5.0

Staff is very helpful.

Rating:

5.0

The team is always pleasant and helpful! Customer service is top notch! I didn’t have any concerns with leaving my boat there as security measures were in place.

Rating:

5.0