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Timothy H. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Safe Harbor
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great personal and friendly service. Hours of operation customer friendly. Limited parking.
Linda G.N/A
Deanon D.Easy to work with and very attentive our needs. Great experience
Michael H.Very helpful service
Alex W.All first class
Brian M.Keep up the good work. At busy times may need to bring additional help.
Boris F.Wait time was ridiculous there were not enough staff customers were leaving.
Nicholas R.Every thing was great. I had to call and extend my van several times.It was handled like fine clockwork. All associates were pleasant and a pleasure to have assisting me. Keep up the good work, you are doing a swell job, an thanks again.
margie A.Great service
Jim B.Everyone i encountered was friendly and helpful. got in me and out quickly
Eric D.The truck was too old.
John L.Oil service minder was at 0% … need to get it serviced.
Anthony N.Great customer aervice
Justin P.helpful and pretty quick!
Adam S.excellent customer service
Michael H.The entire process of pick up and return was easy. Kyle was very helpful. Great staff, service and truck served its purpose!
MAUREEN M.I asked the rep to secure my car to the tow dolly, which a he did. I watched him do it, and checked the things that he did whenever we stopped. The uHaul men at my destination location noticed that the tire belts were cut entirely, and tied around my axle, and the car was not chained onto the dolly at all. Also when my partner handed his license to the rep to be a secondary driver, we were told "it doesn't matter".
Layne P.Traffic flow is a challenge
Stephen N.I like the extended hours of this location, but almost every time I rent a pickup from here there is some issue with it. The truck usually always smells like someone smoked in it, the inside of the windshield has streak marks and this time the spare tire was on the left front.
Keegan H.Limited parking
Deon D.Physical location is convenient however the set up is tight when maneuvering around the equipment and buildings. Staff are friendly. The interior of the trailer was dirty however. Not the first time I've picked up dirty equipment from this location.
Patrick S.Kyle and staff were helpful and very respectful! Move out was easy and Kyle the manager was available after hours! I highly recommend this facility! It’s nice to business with great people! Even the cleaning lady was very helpful. She showed me the dumpster location and cart to hull boxes that needed discarded.
Alexis S. | Overall ExperienceGreat customer service at this location!!!!! Keep it up!!
justin P.Young man working the early shift 10/29/22 was very friendly. The truck was a little rough and smelled like burning oil.
John M.Amazing service. Super quick
dale S.We are so pleased with the entire experience. Thank you.
Charley H. | Overall ExperienceKyle and the whole team are the absolute best. From start to finish, a great experience. A special shout out to Larry-whatever he’s being paid, it isn’t enough!! The whole crew there deserves a pay raise, honestly.
james w. | Overall ExperienceTruck was on empty at pick up. I was told it was a quarter of a tank however it was empty.
John T.Great customer service from the staff!
Charles H.Good
troy s. | First ImpressionsKyle the manager was top notch! Professional smart and fast!
Michael N.Clean up your trucks. Windows were filthy. The box was not swept out. The customer service rep didn't seem to be very knowledgeable. He was somewhat argumentative regarding my reservation for a tow dolly versus the transporter trailer.
DanielR M.Great job!
Martin W.Wind up on trailer lift too cumbersome.......
tom C.Person who helped me was polite and helpful. Have used them before and would do so again
Bruce M.I had an overall great experience, only thing I would change is make the customer aware, in advance, that hand truck, appliance hand truck or furniture pads are not available prior to arrival.
Glen S.Great price, great service from the employees! They made everything so easy. Thank you!
paula R.Easy in and out!!
David C.These guys are great to work with. I would recommend them to anyone!
John D.Great service
Jeffrey W.Very friendly and helpful.
Scot K.Super helpful employee. Will definitely be back
Christian P.The airconditioning did not work and neither did the radio.
William B.Pick up at 9:15 was quick and hassle free, service guy attached the trailer for us and was very helpful. Returning the trailer at 1:30 was a disaster. Different service guy who was quite the opposite. The main entrance/exit gate was blocked by some randomly parked car and a Uhaul truck he had just checked in. Instead of moving the truck up some to alleviate the blockage, he sent me to the side gate and just told me to drop the trailer off where I picked it up. I was expecting him to meet me to detach the 6' x 12' trailer, too heavy for me to do, but he never showed. I've returned two smaller trailers here before and was always assisted. I had to walk back to the office to ask him to detach it. He response was "oh, you can't do it." Took him two attempts to lift it off the hitch due to weight. After he detached it, I went toward the closest exit gate and found it was still blocked by the same truck. Had to go back in to the office to ask him to move the truck, at that time he was with another customer and told me to go back to the other side gate, that would require reversing 300+ feet and working my way back to the other gate. He had actually left the truck running so I moved it forward myself the 5 feet needed to unblock the driveway FOR EVERYONE. I suggest hiring an employee with better judgement and curtesy.
Lisa Q.Quality staff led by Kyle. Nice job everyone!
John H.Easy pickup! Friendly staff! Would rent from here again!
Sally B.The staff here, especially the manager Kyle are great. Always willing to help and go the extra mile.
Angelo G. | Overall ExperienceManager Tyler and his staff area always accommodating and easy to work with. If adjustments to time, location and size are needed, he makes them happen without delay. I love seeing this kind of customer service in the younger generation of managers and retail workers.
Mary B.Very friendly and helpful manager on site!
glen G.What a great guy to work with. He was so helpful with everything.
Charley H.Just moved in have not had enough experience to have a good opinion. The initial storage unit was too small, the nearest facility with a large enough unit was 10 miles away resulting in miles for the truck being exceeded and a 50.00 additional charge felt this was unfair
Claybon M. | First ImpressionsThe only problem I have is the aisles you drive down are incredibly narrow, I got the truck stuck, and everytime I've been there someone was trying to unwedge a truck or car from an aisle. The truck drop-off at the front is a flipping nightmare. Trucks being returned, quickly clog up the drive way in and out of the storage yard area. I am literally terrified I will be trapped in the storage yard because of the trucks cluttering the front parking/drop-off area. I would still recommend this facility to anyone!!!
CYNTHIA B. | First ImpressionsAfter finally getting the truck emptied, we got stuck trying to get out. There is no room for people to leave trucks that are dropped off. We had to creep our way out. This place is great, but needs a bigger pick-up/drop-off space.
CYNTHIA B. | First ImpressionsVery accessable and user friendly facility. It was a great place to keep my boat for the summer The staff was very helpful and professional. I would recommend this facility to anyone .
Tim C. | Overall ExperienceKyle Firman Has been extremely helpful, courteous and going above and beyond To make sure we had adequate space. We would highly recommend Kyle as our go to person.
carol t. | First ImpressionsAll of the staff at the 9208 Westmoreland Rd. facility were very helpful and dedicated to getting their tasks at hand completed in a fast and professional manor. I was a tenant from Nov. 2021 to Aug. 2022, no problems at all. Unit stayed dry and rodent free. A special thanks to, Kyle, for his assistance on Wednesday, Aug. 17.
RAY M. | Overall ExperienceStaff and facilities were fantastic Thanks
Fred M. | Overall ExperienceThe staff was very friendly and helpful. The facility has easy access to enter and exit.
Tim C. | First ImpressionsKyle and his staff were excellent to work with and provided top notch customer service. I had a great experience at the facility and would certainly use again or highly recommend to friends and family.
Keith C. | Overall ExperienceEvery month I signed up for auto pay and every month I was charged a late fee. I called costumer service 3 times asking for assistance. On the third call the person told me there was an error with my card info. But she could not refund the late fees. Last month the location manager refunded the late fee for June. I appreciate the refund. However, uhaul has been a very difficult company to work with. I moved out as quickly as I could. I do not plan to use uhaul storage again and would not recommend.
Gena H. | Overall ExperienceKYLE Is awesome
Antoine W. | Overall ExperienceNice clean storage facility Helpful friendly staff Well lit and maintained Highly recommend
CARL H. | Overall ExperienceI reserved my space online at a specified rate but when i moved in the rate had increased by $30. It would have been nice to have honored the rate at booking.
Jessica M. | First ImpressionsNo lights in storage units. No online to my bill & agent could not help with that.
Kissi R. | First ImpressionsQuick checkin and checkout and friendly desk workers.
Jeremy H. | Overall ExperienceKyle did an awesome job and provided excellent customer service! As a business owner, I appreciate and can tell he knows how to take care of his customers.
Ryan S. | First ImpressionsTaylor did a great job in helping me with my moving needs. Courteous and knowledgeable. Very helpful
CLYDE L. | First ImpressionsSuper! Staff is excellent. Taylor is great
Craig H. | Overall ExperienceMobile app updates to chat with store locations instead of routing to call center to deliver the best experience
Michael O. | First ImpressionsI didn't get the lady at the desk name, but she made it so easy and quick. This was the best move-in experience I've had.
Kashima W. | First ImpressionsGreat service. Great facilities
Craig H. | First ImpressionsTrying to log into the system to set up my account prior to check-in was awful.
Michael N. | First ImpressionsStaff was very helpful. But could use more help. Understaffed.
Bill S. | First ImpressionsI’ve transferred to a different storage unit that has 24 hour access, is well lighted (my last unit inside is dark) and one that is kept cooler. Our family has had multiple storage units with you, at this location, for about 4 years; when our temp control a/c was out for months, you did not notify us about the situation. When we discovered it by visitation, you would not discount our temp control rental. Quite a few items are ruined due to heat exposure of our units. The last straw was checking out yesterday a day past our monthly renewal and NO prorated refund. There is no one to talk to per phone or email in the office. Communications are dead since Karen Moore departed. She was a caring, devoted employee that kept this location in top order. What a loss. I’m disappointed with your direction of your company.
Shaun S. | Overall ExperienceFriendly courteous staff, facility clean, easy access, great customer service.
Diana S. | Overall ExperienceFriendly staff. Convenient location. Great rates.
Angelo G. | First ImpressionsThis place is never available by phone. I have waited up to an hour to speak with someone and they said I have to contact directly. That was the number I dialed!! I have always had to wait in store for a live person to appear. I arrived 15min before closing door was locked lites out. I was overcharged for a unit and still have got no resolution.
carla t. | Overall ExperienceThe staff was very helpful.
darryl s. | Overall ExperienceA little confusion with availability of smaller unit but all worked out well.
Aline G. | Overall ExperienceExcellent service
Blanca D. | First ImpressionsGreat customer service with inside staff!!
JESSICA T. | First ImpressionsPrices seem high compared to what I am used to up north, but it is what it is. Clean, convenient and easy to get to from where I am staying
Joe B. | First ImpressionsI don’t remember his name, but the guy working was extremely helpful and provided great customer service. He was dealing with multiple customers/situations when I arrived to pick up my uhaul (another person picking up a truck, a woman who’s car battery died while her car was parked outside her storage unit, and a man picking out boxes). He multitasked and prioritized well providing superb service to us all. When I arrived again to unload my truck in my unit, he was helpful answering my questions and provided quick service while being efficient again. I’ve had multiple experiences with other storage units and this was by far the best service I’ve had. I’m glad I chose this location and hope the person working is commended for his customer service. He was the guy working on the morning of 6/5.
Cameron S. | First ImpressionsIt has been a privilege working with Robert and the team at westmoreland.
AJ T. | Overall ExperienceBoth the site and the staff were very good!!
Eric P. | First ImpressionsBoth associates at this U-haul on Westmoreland Rd (5/15/21) were very friendly and helpful. John even took me to see the actual unit I was considering renting. Easy online process - no hassle! Appreciate the free lock!
Jeanne F. |