Customer Reviews for U-Haul Moving & Storage of Saint Augustine

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Saint Augustine

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Jeffrey C. on

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Both locations seemed to have problems with the registration and billing system. Both said u-haul was undergoing software updates. Fortunately, my wife and I were not in too much of a hurry.

EDWARD D. on

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Susan S. on

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Albert D. on

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Can't think of anything at the moment.

Michael B. on

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When I finished with the truck I called the U-Haul 800 number and askEd them for the closest drop off location. The location provided was 30 minutes away in about 30 miles away. After I got to location the location was great however the guy says you know you were about 30 miles over your allotted mileage so I will have to charge you. It’s very unfortunate that I was sent 30 miles out of my way just to be charged an extra 30 miles. Not happy with this. They were a bunch of other locations in between me and this location.

Priscilla D. on

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This team is a real fem of uhaul as well!

TIMOTHY P. on

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You can update your computer system, I rent regularly from this location and very rarely does it save my information always having to put it in again

Theodore M. on

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Van availability on short notice and no hassle even though it was for one day and in town. Great service!

Darren V. on

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I had a phenomenal experience with U-Boxes through the St. Augustine location. Shaun and staff went above and beyond to make this easy and convenient through the whole process.

Carlos L. on

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Excellent customer service!! Very friendly and professional!! English is my second language and they were patience and helpful. Thanks Uhaul on Us1 and Old moutrie!!

Robert I. on

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Everything was good.

Marvin O. on

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My experience was great!

Lisa B. on

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Karl K. on

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They made our renting very easy which made for a good smooth day. Kudos. Thought the app to show dents was easy but I'd suggest uhaul does a check before each rental and list the small imperfections as well so the customer doesn't have to spend the time online logging it in. Overall a perfect rental and great service at pick up and drop off. Super easy. Thanks

Theren S. on

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Staff was very knowledgeable and friendly.

Emerson P. on

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Excellent Customer Service

Gustavo A. on

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How can you improve perfection! Seriously, this is my third time using this facility an it has been consistently excellent in customer service

Bruce A. on

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Fast and efficient

William H. on

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Everything was perfect location service leaving to improve

Brendan B. on

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Now that I have found this location, I am not going to rent from any other U-Haul in St.Augustine area. The place is neat and orderly and the staff is polite. When I put in my order online the staff is ready to go when I get there. Great place overall!

Mary C. on

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PRISCILLA D. on

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This has been the best move in Ove experienced in my life. Shaun and hos team are super!

William S. on

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Douglas S. on

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Lance E. on

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Charme D. on

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You guys are great. Keep doing what you're doing.

Joseph P. on

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Keep up the helpful friendly service as we will need you in the future.

Dorothy M. on

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They are fantastic in the St Augustine store!!!

SARAH C. on

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Daniel W. on

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Great employees! Very friendly, helpful and had plenty of knowledge about exactly what I needed!

elizabeth R. on

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Patrick C. on

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Justin B. on

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Staff were very helpful

THOM T. on

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Excellent experience. Thanks

Christopher L. on

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Dwight M. on

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Very good

Dennis M. on

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Employee told me he had the storage unit I needed, hour and a half later he did not have what I needed big waste of time

Tammy T. on

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During hurricane evacuation there were wonderful

John C. on

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GREAT experience. Very easy to work with

Leonard F. on

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I so appreciate the kindness of the company and the professionalism o the staff!

Trudy S. on

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Service was great Service was prompt they got me set with my storage space and everything I needed to go with it in no time at all Thanks to all that help

brendan c. on

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We were very pleased with our experience. The staff is terrific.

Ramona H. on

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everything went well

Gregory O. on

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Access to the property and units is terrible due to all the trucks and trailers stored there. Please move all the trucks and trailers.

Mike R. on

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Dawn, Dave and i believe Ryan were awesome in helping me secure the unit and explain the policy's.

Margaret A. on

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Very dirty storage space Rat droppimgs on the floor and in the corners of the storage space. Will not use again.

brad g. on

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Was a great place, nice and well kept

Jose S. on

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Wonder-full place

Margaret A. on

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Dawn and Shaun Davidson were wondeful. Any questions i asked were explained very well and i felt i was dealing with 2 prople who really knew what they were talking about. They made it a very pleasant

William B. on

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Helpful as always.

Russell K. on

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none

Willa S. on

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good job

Mark K. on

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I thought that the grounds could have been better maintained. My unit collected many leaves due to poor weather stripping. Friendly staff. Monthly payment too high for size of unit.

thomas l. on

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Truck Return was quick and easy. It's nice to have no problems after a long drive.

Cheryl W. on

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I thought the cost was high for the amount of space in the unit. The fact that it is so close to where we live was the reason I chose to use this facility.

robert c. on

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Good service

ANTHONY K. on

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Everyone I dealt with was very polite & helpful. Would highly recommend this location. Anthony K

Huan T. on

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Nice and friendly staff. Only wish is that it's more centrally located in St. Augustine, FL.

Raymond A. on

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Everything went smooth

Joao G. on

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Great

Chadwick C. on

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Great people running this business

John A. on

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Friendly people to work with. Would use again.

STEVE R. on

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nice and easy

Greg N. on

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Facility is fine. People there are great. Your computer system sucks to no end. We cancelled before billing cycle yet I received notices again and again. Improve your system!!!

Kasandra C. on

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Very nice manager. Very accommodating.

christine m. on

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The staff was very polite and accommodating.

Huan T. on

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Great place.

Lehner L. on

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Good price and great people

GLENN S. on

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The staff were very polite and professional.

Gwendelyn R. on

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Told they had climate control in size i needed. Got there and they did not. Cost me 100's of dollars for movers and then has to get movers again to move my stuff again to climate control. Never again.

Joyce B. on

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John was awesome! He explained the whole process to me and got me on my way to load and bring my stuff back to my storage unit!

Gwendelyn R. on

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Where do I start? What a fiasco. Never again. Spent most of the day with 4 storage rentals.... and 4 total screw ups. In the end I shoved a tall armour in a space with just a door, won't fit!

Yvette P. on

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Friendly!

Sara W. on

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This particular location is above par compared to others I have dealt with. I would definitely recommend!

Debra S. on

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Friendly staff and very accommodating.

Mildred Evelyn W. on

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I was very happy with everything.

SHARON B. on

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Gloria was very helpful to me throughout my rental. She was always friendly and easy to work with.

Lindy E. on

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There was a discrepancy in the unit reserved & what was available upon arrival. After several phone calls to customer service it took a letter to the CEO to get the issue resolved efficiently.

Laura M. on

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we ran out of room moving my son home after college graduation and they were wonderful and saved the day!

Jacob B. on

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Need to be able to access from the metal pull down on the smaller storages with employee supervision wider doorways by 1 1/3 inches