Customer Reviews for U-Haul Moving & Storage of Saint Augustine

Rating:

5.0

Very helpful and courteous

Rating:

5.0

Nothing

Rating:

5.0

Fast and Helpful!!. Plus the trailer had brand new tires.

Rating:

5.0

Great staff very helpful

Rating:

5.0

It' all good.

Rating:

5.0

Ashley is a very hardworking individual, and checked us in efficiently in what appeared to be a very busy environment.

Rating:

5.0

The process was smooth and quick. The only improvement would be to increase the space needed to maneuver in.

Rating:

2.0

Reserved a truck and a hand truck weeks in advance but location did not have a hand truck at pickup time. This was extremely inconvenient. Not sure if this was the location fault or not but someone should have notified me before the time of pickup.

Rating:

5.0

Great truck!

Rating:

5.0

Didn't order the additional insurance but was charged for it. Wasn't real happy about it at all!

Rating:

5.0

Great staff. Great customer service. Fast and easy.

Rating:

5.0

Great friendly folks running this location!

Rating:

5.0

The new management staff is excellent miles above the last couple.

Rating:

5.0

Easy drop off.

Rating:

5.0

The front desk personnel were knowledgeable and very kind.

Rating:

5.0

Great customer service this time!!!

Rating:

5.0

Rental went off very smoothly staff was very helpful would rent there again

Rating:

4.0

A little costly for me but it worked out great. It was a clean place and very professional people. Thanks

Rating:

5.0

Always go to U-Haul Moving & Storage of Saint Augustine. Well run operation.

Rating:

4.0

Junk equipment

Rating:

1.0

Returned Traylor to same location on same day. It was busy and only had 1 employee working. I waited for 15 min. To get trailer retuned and was not mad, felt sorry for girl who had to deal with everyone. What got me mad was she called me the next day to ask when was I going to bring traitor back? I told her I brought it back yesterday and that she checked me in? I got into a argument with her regarding this and I told her I would Never rent form this location again. I rent from them on regular basis approximately 2-3 times a month. But will take my business elsewhere. This is a nice and convenient place but since last manager left it is gone down hill. Last manager (Shawn) was nice and knew me and valued my business.

Rating:

1.0

The customer service person that was working was horrible. I showed her my reservation on the app and she still said I had to wait. I had to wait 30 minutes. One customer in the store didn't have a reservation at all. Uhaul shouldn't tell people that we can skip the line if employees are not honoring that request. Also she had to go outside to hook up a trailer for another customer when she came back in she bumped into me and never said excuse me. She clearly could have walked on the other side of the store because it was empty.

Rating:

1.0

At drop off the customer service rep was rude. Said leave the keys in it I'll get to it when I can. I received a email this am charging me for gas! We went to the gas station before dropping it off and it had the same amount of gas as when we picked it up. We put 10.00 of gas in and only went 13 miles total. This is my second bad experience at this location.

Rating:

5.0

Very easy no fuss turn in. Highly recommend uhaul for all your moving needs

Rating:

4.0

St Augustine facility was great others I dealt with only mediocre

Rating:

4.0

Site was fine, a little tight to get in and out of. Don't appreciate U-haul messing up my reservation and having to drive 1 hour out of my way to get the equipment.

Rating:

1.0

Be an advocate for your customers. We move and we are tired at the end of the move. It's a common mistake to forget personal items but this location could not integral enough to return my personal items. Rude and disrespectful when I've been moving with you guys for years.

Rating:

5.0

Always spot on!

Rating:

5.0

Easy process!

Rating:

3.0

I'm not sure anyone would have seen this at the pick-up location, but one of the tires on the transport had a slow leak. I had to nurse it across the country which involved looking for air at of two stops (took 1- 1 1/2 hours of travel time). I couldn't reach anyone at U-Haul Road-side Assistance. I would have appreciated some compensation for this since the lost time was significant, but couldn't reach anyone at this location to discuss.

Rating:

2.0

Not very nice and truck had a foul smell

Rating:

5.0

Nothing to improve, but I forgot my cell phone mount in the rental van and have been unsuccessful reaching the store by phone to contact the local staff.

Rating:

5.0

The store people were very helpful and took the time to serve you .

Rating:

4.0

Either have more staff or a way for someone to be ready at the frint desk for customers. No one was at the front desk when I arrived.

Rating:

2.0

This was not my place of pick up to start with. I was sent to this one when the first place didn't have my truck there. Had to go an hour or of my way to pick up truck then was told I only had it for 6 hours never heard of such a thing usually when renting a truck you have for 24 hours. Then they overcharged me twice overdrafting my account. Never got reimbursed for that. Over all I've had better experiences with U-Haul.

Rating:

5.0

You have a great team at this location.

Rating:

5.0

The local staff was great.

Rating:

5.0

Well run place everything in order staff wonderful

Rating:

5.0

Awesome

Rating:

3.0

Staff with a more pleasant and eager disposition would be good .

Rating:

5.0

Nothing - great location, customer service is great

Rating:

1.0

The location was fine, but the general service of booking online through to dealing with customer service and the app, absolutely disgusting and terrible service!

Rating:

5.0

The staff at this location are outstanding. Very professional, friendly and helpful.

Rating:

5.0

Justin M. was super helpful, thank you

Rating:

3.0

It was a mobile pickup that was somehow changed to an in person pickup. So I lost 1.5 hours of use. No one answered the 800#. It was frustrating and a waste of time. Otherwise everything else was fine. Someone needs to answer the phone even on Sunday morning at the 800 number.

Rating:

5.0

Always helpful as I use various types of hauling equipment for my Murphy cabinet and desk beds! Very helpful in the office

Rating:

5.0

The truck was ready when we arrived, Angel was so friendly and professional. When we returned the truck Angel was still there and checked us out. What an asset to UHaul! She is so helpful and has a smile for everyone.

Rating:

5.0

My overall experience was excellent ! I had my things there for the better part of seven years. The facility was clean , dry , easily accessible and well lit. The staff was always friendly and answered any questions that came up during my time there. I would recommend the St Augustine location to anybody that values the above listed attributes. Thanks again,

Rating:

5.0

Pouring rain and the customer service team was very helpful in helping me hook up the 5x8 trailer to my van

Rating:

4.0

Lower you rate per milege. I rented $19.99 for 4 hours. It ended up costing me almost $80 because i drove 30 miles. Thats very high

Rating:

4.0

I was over billed I want it straightened out right away. I am not going to wait 1 hour to talk to someone about this Mike O'Connell

Rating:

5.0

The only suggestion I would make is to troubleshoot the website, which didn't allow me to register the after hours return online, and I had to call the 800 number. No complaints whatsoever with the local uhaul location. They were top notch. Thank you!

Rating:

5.0

The staff was so friendly and knowledgeable. They really like their jobs!

Rating:

5.0

Coffee

Rating:

5.0

Nothing! My exsperience was terrific! Ashley at St Augustine U haul on US1 did a great job! She should get a raise! Excellent service!

Rating:

2.0

Associates did not listen:. I needed one way n they booked as a local return n I had to go out of my way to return..very inconvenient

Rating:

5.0

The staff was great and I had a wonderful experience doing business with this company. Thank you for everything and to staff for all their help and with my needs.

Rating:

5.0

From day one this facility has taken care of me and all the staff have been kind and friendly. From calling and emailing about payment to rental of trucks I have never had a problem and always have been happy with doing business there. Only reason I left is I moved further away from the facility and takes me 15 min or more to get there and it is no longer convenient for me to use. Have nothing but great things to say about this U-haul.

Rating:

5.0

Ashley is a superstar

Rating:

5.0

Ashley was the bomb, we rent uhauls all thru Orlando daily and none of em were as fast as this one.

Rating:

5.0

From the booking agents on phone to your people working onsite at the facilities are first rate in customer service. They made everything very simple.

Rating:

5.0

My experience on 3/17/21 was perfect, the staff went above and beyond to meet my needs. She was very friendly and knowledgeable, the business had all the equipment I needed at a fair price. I will be doing business there again. Thanks!

Rating:

5.0

I just want to let you know that you’re on call 800 ladies are fabulous! as well as Ashley Kari and Megan who have been handling the rt1 Uhaul in Saint Augustine Florida! Everything Was handled with ease! It was quick and easy I really appreciate it I gave them all a 10!

Rating:

5.0

The lady was very helpful & pleasant.

Rating:

5.0

Enjoy their professionalism. Satisfied with their knowledge of all equipment at hand. Their commitment to their customers and their concerns. Keeping the area clean and organized. The experience of knowing my things are safe! Just one less thing to worry about. 👍

Rating:

5.0

Staff were great , place was always well kept.

Rating:

5.0

Shaun and the rest of the staff were always very helpful

Rating:

4.0

Overall good group of staff workers and mechanics from Petier of Uhaul and storage of Jericho NY who really helped me out of pinch to the young man that gave me a storage space at closing time in Saint Augustine FL. However i can't say the same for My horrible experience at the Uhaul of Rockville cntr NY Thanks to a very rude and unprofessional male African american who should not be dealing with the public in my opinion.

Rating:

5.0

Staff was very helpful and friendly. unit is easy to access, and move in was a breeze

Rating:

5.0

The staff were very friendly and knowledgeable. The facility is clean and well kept.

Rating:

5.0

Good job

Rating:

3.0

Dawn and her team at this facility are outstanding. Courteous,polite and always very helpful. The property is in need of some attention mainly the concrete drives are cracking up and the doors of some of the outside units are hard to raise without them coming out of there track. Also the property is wayyy over crowded with rental trucks and trailers.

Rating:

2.0

The general managers are friendly, proactive and over all excellent. My only concern was that ants invaded our storage and were all over our things on the wall shared with unit 22. We were very careful to not put any sort of food/etc. in the unit that might attract pests. My guess is that unit 22 has something in it. Again, the staff was great. Unfortunately the pest invasion made it a bad experience.

Rating:

5.0

Site manager went above and beyond to assist me especially given the last minute change of drop off location. It really made me feel appreciated as a Uhaul customer

Rating:

5.0

Great staff , very friendly, made moving in very pleasant thank you very much you all rock

Rating:

1.0

After being a storage unit renter for over 2 years, using auto pay on my credit card, and a frequent renter of trucks by me and my son who own a business that requires truck rentals i checked out of my unit on the 29th of April, 2 days before the first. The employee gave me a receipt, showing no charge due for May. I advised him I was on auto pay and was worried that it might be taken out. He said no. Well, auto pay took the $170.00 for May. I called the local Uhaul number, talked to same employee, he said he was sorry but he couldn't do anything about it, and the manager was not available. I called the 1-800 number, and they said the local manager would call me within 72 hours. He did call, gave me the run around, said it had been more than 24 hours, so he couldn't do anything about it, and wouldn't do anything about it. I asked him if the unit was going to be rented now that it was empty, and he told me because it was no longer rented by me, it was available for rent. Wow. By the way, it took me 2 months to rent that unit in the first place, the larger units are always in demand. So I called back the 1-800 number, and was advised it was up to the local manager what would be done, and that was policy. I told them I wished to register a complaint about it, they advised me they would do so, and the local manager would respond to it within 72 hours. So far I have not received that phone call, which is just as well, it probably would not go well. I will NEVER use Uhaul again for anything, and will advise anyone who asks how poorly I was treated and how I was ripped off for $170.00 by Uhaul. Thank you for the opportunity to leave feedbakck.

Rating:

5.0

Some of the units have holes in the drywall.

Rating:

5.0

All good; just a bit pricey. Thank you.

Rating:

5.0

Hands down the friendliest staff we’ve ever worked with thus far.

Rating:

5.0

Shawn and Dawn are great to work with. We did not want to use UHaul after a bad experience we had with the one off Blanding Blvd it they convinced is to allow them to make a difference and they did. Thank you both for a better experience and we will recommend your facility to others!

Rating:

5.0

Clean facility and friendly staff.

Rating:

4.0

Have used Uhaul for moving and storage several years.Satisfied.Probaboy will again.Not moving anytime soon,hopefully.🙂

Rating:

5.0

staff is very helpful. After a bad experience with a different location this staff made me want to come back to Uhaul.

Rating:

1.0

None

Rating:

5.0

.

Rating:

5.0

This has been the best move in Ove experienced in my life. Shaun and hos team are super!

Rating:

5.0

Very good

Rating:

1.0

Employee told me he had the storage unit I needed, hour and a half later he did not have what I needed big waste of time

Rating:

5.0

During hurricane evacuation there were wonderful

Rating:

5.0

GREAT experience. Very easy to work with

Rating:

5.0

I so appreciate the kindness of the company and the professionalism o the staff!

Rating:

5.0

Service was great Service was prompt they got me set with my storage space and everything I needed to go with it in no time at all Thanks to all that help

Rating:

5.0

We were very pleased with our experience. The staff is terrific.

Rating:

4.0

everything went well

Rating:

3.0

Access to the property and units is terrible due to all the trucks and trailers stored there. Please move all the trucks and trailers.

Rating:

5.0

Dawn, Dave and i believe Ryan were awesome in helping me secure the unit and explain the policy's.

Rating:

2.0

Very dirty storage space Rat droppimgs on the floor and in the corners of the storage space. Will not use again.

Rating:

4.0

Was a great place, nice and well kept

Rating:

5.0

Wonder-full place

Rating:

5.0

Dawn and Shaun Davidson were wondeful. Any questions i asked were explained very well and i felt i was dealing with 2 prople who really knew what they were talking about. They made it a very pleasant

Rating:

5.0

Helpful as always.

Rating:

3.0

none

Rating:

5.0

good job

Rating:

3.0

I thought that the grounds could have been better maintained. My unit collected many leaves due to poor weather stripping. Friendly staff. Monthly payment too high for size of unit.

Rating:

5.0

Truck Return was quick and easy. It's nice to have no problems after a long drive.

Rating:

3.0

I thought the cost was high for the amount of space in the unit. The fact that it is so close to where we live was the reason I chose to use this facility.

Rating:

4.0

Good service

Rating:

5.0

Everyone I dealt with was very polite & helpful. Would highly recommend this location. Anthony K

Rating:

5.0

Nice and friendly staff. Only wish is that it's more centrally located in St. Augustine, FL.

Rating:

5.0

Everything went smooth

Rating:

5.0

Great

Rating:

5.0

Great people running this business

Rating:

5.0

Friendly people to work with. Would use again.

Rating:

5.0

nice and easy

Rating:

4.0

Facility is fine. People there are great. Your computer system sucks to no end. We cancelled before billing cycle yet I received notices again and again. Improve your system!!!

Rating:

5.0

Very nice manager. Very accommodating.

Rating:

5.0

The staff was very polite and accommodating.

Rating:

5.0

Great place.

Rating:

4.0

Good price and great people

Rating:

4.0

The staff were very polite and professional.

Rating:

1.0

Told they had climate control in size i needed. Got there and they did not. Cost me 100's of dollars for movers and then has to get movers again to move my stuff again to climate control. Never again.

Rating:

5.0

John was awesome! He explained the whole process to me and got me on my way to load and bring my stuff back to my storage unit!

Rating:

1.0

Where do I start? What a fiasco. Never again. Spent most of the day with 4 storage rentals.... and 4 total screw ups. In the end I shoved a tall armour in a space with just a door, won't fit!

Rating:

5.0

Friendly!

Rating:

5.0

This particular location is above par compared to others I have dealt with. I would definitely recommend!

Rating:

5.0

Friendly staff and very accommodating.

Rating:

5.0

I was very happy with everything.