Customer Reviews for U-Haul Moving & Storage of Saint Augustine

Rating:

5.0

Pouring rain and the customer service team was very helpful in helping me hook up the 5x8 trailer to my van

Rating:

4.0

Lower you rate per milege. I rented $19.99 for 4 hours. It ended up costing me almost $80 because i drove 30 miles. Thats very high

Rating:

4.0

I was over billed I want it straightened out right away. I am not going to wait 1 hour to talk to someone about this Mike O'Connell

Rating:

5.0

The only suggestion I would make is to troubleshoot the website, which didn't allow me to register the after hours return online, and I had to call the 800 number. No complaints whatsoever with the local uhaul location. They were top notch. Thank you!

Rating:

5.0

The staff was so friendly and knowledgeable. They really like their jobs!

Rating:

5.0

Coffee

Rating:

5.0

Nothing! My exsperience was terrific! Ashley at St Augustine U haul on US1 did a great job! She should get a raise! Excellent service!

Rating:

2.0

Associates did not listen:. I needed one way n they booked as a local return n I had to go out of my way to return..very inconvenient

Rating:

5.0

The staff was great and I had a wonderful experience doing business with this company. Thank you for everything and to staff for all their help and with my needs.

Rating:

3.0

As I was inside waiting for someone I heard some commotion in the back between a man and a dog and it sounded as he was hitting the dog and I heard the dog yelp

Rating:

2.0

I was told the vehicle must have been returned after hours but I would assume that when they knew I had a reservation for an 11 AM pick up that it would've been cleaned and ready to go there was trash in the cab, an employee came out with one large wet wipe to wipe out the cab that should be disinfected due to the virus. I maintained a storage unit there from March of 2020 until end of January 2021with no issues. I have rented numerous uhaul trucks in the buffalo ny area over this past 2020. without an issue. The new couple working at the st Augustine location were very nice, that wasn't an issue.

Rating:

5.0

From day one this facility has taken care of me and all the staff have been kind and friendly. From calling and emailing about payment to rental of trucks I have never had a problem and always have been happy with doing business there. Only reason I left is I moved further away from the facility and takes me 15 min or more to get there and it is no longer convenient for me to use. Have nothing but great things to say about this U-haul.

Rating:

5.0

Quick service and very nice personnel.

Rating:

5.0

Ashley is a superstar

Rating:

5.0

Ashley was the bomb, we rent uhauls all thru Orlando daily and none of em were as fast as this one.

Rating:

5.0

I saw nothing wrong. The young lady was very polite, knew what she was doing and got me on my way very quickly. When I returned, things were the same. I was on my way out. This the only u haul business that I use. Everyone is always polite and efficient.

Rating:

5.0

Manager at this location was very helpful and friendly.

Rating:

5.0

Customer service was met to satisfactory. Vehicle was clean and ran well. All needs were met.

Rating:

5.0

Customer service was excellent

Rating:

5.0

I was truly satisfied! Shoutout to Megan Kari shoot I forget the other girls name! Either great customer service!

Rating:

5.0

friendly and knowledgeable people

Rating:

5.0

From the booking agents on phone to your people working onsite at the facilities are first rate in customer service. They made everything very simple.

Rating:

5.0

Very pleased with the experience

Rating:

5.0

My experience on 3/17/21 was perfect, the staff went above and beyond to meet my needs. She was very friendly and knowledgeable, the business had all the equipment I needed at a fair price. I will be doing business there again. Thanks!

Rating:

5.0

Great experience! The two ladies that helped where very professional and friendly. They made the rental super easy. Thank you.

Rating:

5.0

Nothing at all. Just don't change a thing at this location

Rating:

5.0

The staff was great, knowledgeable and easy to work with. The rep that took care of me was a true professional. Easily the best uhaul experience I've ever had. Keep up the great work.

Rating:

5.0

I just want to let you know that you’re on call 800 ladies are fabulous! as well as Ashley Kari and Megan who have been handling the rt1 Uhaul in Saint Augustine Florida! Everything Was handled with ease! It was quick and easy I really appreciate it I gave them all a 10!

Rating:

1.0

Very unfriendly to customers, not helpful. Don't answer phone calls.

Rating:

4.0

Tough to get someone on the phone but once we did the service was great. Thanks!

Rating:

5.0

The lady was very helpful & pleasant.

Rating:

5.0

Enjoy their professionalism. Satisfied with their knowledge of all equipment at hand. Their commitment to their customers and their concerns. Keeping the area clean and organized. The experience of knowing my things are safe! Just one less thing to worry about. 👍

Rating:

2.0

When I picked up the truck it had 3/4 tank of fuel. When I returned it the truck had over 3/4 tank of fuel but i was still billed for fueling the truck up to a full tank. This is beyond ridiculous.

Rating:

2.0

Better communication, I was never informed about fuel return policy, I'm sure its in the fine print on the online somewhere but the agent never mentioned it to me. I was charged for 5 gallons of fuel even though I only drove 17 miles total, 12 of which were driving from U haul to my house and back. I drove past three other closer U haul locations on the way to pick this truck up, but the online res system said this was the closest location for the truck I needed. The truck was not full of fuel when I rented it and no one told me to note the level and return at the same level, nor even mentioned fuel at all. I assumed the $.79/mile extra charge would have covered it. I called the agent after receiving my invoice and he was defensive and unhelpful. He said there was a sticker in the truck explaining the policy, but there are stickers all over the interior of the truck and I was concentrating on safe operation as opposed to reading . While checking in online I had to click through page after page of additional goods and services U haul tried to sell me but none of them mentioned the fuel policy. in the end my $39.95 daily rental cost me more than twice that. All in all a bad experience. I wont rent from U haul again

Rating:

2.0

Let your customers know you will drastically Over charge for gasoline!! Didn't know I would have to pay 3 times more for not filling it back up.

Rating:

5.0

It was very full of equipment so to say it wasnt clean is not really fair. The man who helped us seemed angry but was helpful,

Rating:

5.0

Excellent Customer Service!

Rating:

5.0

nothing to improve job well done

Rating:

5.0

The agent was very friendly and helpful.

Rating:

5.0

Ratchet on the hauler was rusty but the staff sprayed oil and all worked very well. Was nice of them to check for me before I left.

Rating:

5.0

Excellent customer service at the Saint Augustine location on US 1

Rating:

5.0

Like a pit stop in hooked up, out, all masked up peeps NICE

Rating:

2.0

Have more than one employee working on a busy Sunday. Average wait WITH A RESERVATION 30 min in line. After hooking my trailer up I had NO lights on left side? He told me to stick my arm out when turning left or changing lanes???? I tried to get help and was on the phone 45 min getting jerked around.!! When I brought it back early bc of no lights I was told there would be a day Credited back Well that did not happen. ?? You need help.

Rating:

1.0

NO CUSTOMER SERVICE AT ALL!!! i PULLED THE TRUCK IN AND WALK TO THE SLIDING DOOR WHICH WAS OPEN. a GUY AT A DESK IN THE BACK YELLED TO ME IF YOU ARE RETURNING A TRUCK THROW THE KEYS ON THE SEAT AND WE WILL GET TO IT WHEN WE CAN. NO ONE ELSE WAS THERE SO I AM NOT SURE WHY THE RUDE SERVICE!!!

Rating:

5.0

Josh was really great! So helpful and professional... Five star review fir him... and our whole experience! TgNk you!

Rating:

5.0

People that work here are so friendly, you want to come back! Especially Shaun!

Rating:

5.0

Gentlemen who got me rolling with the rental trailer was friendly and ready for me. Checked me in quickly with good conversational banter and sent me on my way. The return was just as easy. Great rental experience.

Rating:

3.0

Trailer was filthy. The floor was sticky, grimy, and black. The trailer was fully of junk, fast food containers, dirt, sand, and garbage. It took me 2 hours to clean the trailer (sweeping and mopping), before I could load it with furniture.

Rating:

5.0

The man who was working customer service was extremely helpful. I had questions regarding my rates. He had all the answers to my questions in minutes. Helped me check out and I knew exactly what I was being charged within 5 minutes. Very nice and helpful!

Rating:

5.0

Staff were great , place was always well kept.

Rating:

5.0

Shaun and the rest of the staff were always very helpful

Rating:

5.0

Everything was excellent

Rating:

5.0

I can't think of anything. The rental experience went very smoothly. I'll come back next time I need to rent a vehicle.

Rating:

5.0

Great service!

Rating:

4.0

To get to this location I had to do a uturn which was very inconvenient when driving a truck.

Rating:

4.0

Overall good group of staff workers and mechanics from Petier of Uhaul and storage of Jericho NY who really helped me out of pinch to the young man that gave me a storage space at closing time in Saint Augustine FL. However i can't say the same for My horrible experience at the Uhaul of Rockville cntr NY Thanks to a very rude and unprofessional male African american who should not be dealing with the public in my opinion.

Rating:

5.0

Staff was very helpful and friendly. unit is easy to access, and move in was a breeze

Rating:

5.0

The staff were very friendly and knowledgeable. The facility is clean and well kept.

Rating:

5.0

Good job

Rating:

3.0

Dawn and her team at this facility are outstanding. Courteous,polite and always very helpful. The property is in need of some attention mainly the concrete drives are cracking up and the doors of some of the outside units are hard to raise without them coming out of there track. Also the property is wayyy over crowded with rental trucks and trailers.

Rating:

2.0

The general managers are friendly, proactive and over all excellent. My only concern was that ants invaded our storage and were all over our things on the wall shared with unit 22. We were very careful to not put any sort of food/etc. in the unit that might attract pests. My guess is that unit 22 has something in it. Again, the staff was great. Unfortunately the pest invasion made it a bad experience.

Rating:

5.0

Site manager went above and beyond to assist me especially given the last minute change of drop off location. It really made me feel appreciated as a Uhaul customer

Rating:

5.0

Great staff , very friendly, made moving in very pleasant thank you very much you all rock

Rating:

1.0

After being a storage unit renter for over 2 years, using auto pay on my credit card, and a frequent renter of trucks by me and my son who own a business that requires truck rentals i checked out of my unit on the 29th of April, 2 days before the first. The employee gave me a receipt, showing no charge due for May. I advised him I was on auto pay and was worried that it might be taken out. He said no. Well, auto pay took the $170.00 for May. I called the local Uhaul number, talked to same employee, he said he was sorry but he couldn't do anything about it, and the manager was not available. I called the 1-800 number, and they said the local manager would call me within 72 hours. He did call, gave me the run around, said it had been more than 24 hours, so he couldn't do anything about it, and wouldn't do anything about it. I asked him if the unit was going to be rented now that it was empty, and he told me because it was no longer rented by me, it was available for rent. Wow. By the way, it took me 2 months to rent that unit in the first place, the larger units are always in demand. So I called back the 1-800 number, and was advised it was up to the local manager what would be done, and that was policy. I told them I wished to register a complaint about it, they advised me they would do so, and the local manager would respond to it within 72 hours. So far I have not received that phone call, which is just as well, it probably would not go well. I will NEVER use Uhaul again for anything, and will advise anyone who asks how poorly I was treated and how I was ripped off for $170.00 by Uhaul. Thank you for the opportunity to leave feedbakck.

Rating:

5.0

Some of the units have holes in the drywall.

Rating:

5.0

All good; just a bit pricey. Thank you.

Rating:

5.0

Hands down the friendliest staff we’ve ever worked with thus far.

Rating:

5.0

Shawn and Dawn are great to work with. We did not want to use UHaul after a bad experience we had with the one off Blanding Blvd it they convinced is to allow them to make a difference and they did. Thank you both for a better experience and we will recommend your facility to others!

Rating:

5.0

Clean facility and friendly staff.

Rating:

4.0

Have used Uhaul for moving and storage several years.Satisfied.Probaboy will again.Not moving anytime soon,hopefully.🙂

Rating:

5.0

staff is very helpful. After a bad experience with a different location this staff made me want to come back to Uhaul.

Rating:

1.0

None

Rating:

5.0

.

Rating:

5.0

This has been the best move in Ove experienced in my life. Shaun and hos team are super!

Rating:

5.0

Very good

Rating:

1.0

Employee told me he had the storage unit I needed, hour and a half later he did not have what I needed big waste of time

Rating:

5.0

During hurricane evacuation there were wonderful

Rating:

5.0

GREAT experience. Very easy to work with

Rating:

5.0

I so appreciate the kindness of the company and the professionalism o the staff!

Rating:

5.0

Service was great Service was prompt they got me set with my storage space and everything I needed to go with it in no time at all Thanks to all that help

Rating:

5.0

We were very pleased with our experience. The staff is terrific.

Rating:

4.0

everything went well

Rating:

3.0

Access to the property and units is terrible due to all the trucks and trailers stored there. Please move all the trucks and trailers.

Rating:

5.0

Dawn, Dave and i believe Ryan were awesome in helping me secure the unit and explain the policy's.

Rating:

2.0

Very dirty storage space Rat droppimgs on the floor and in the corners of the storage space. Will not use again.

Rating:

4.0

Was a great place, nice and well kept

Rating:

5.0

Wonder-full place

Rating:

5.0

Dawn and Shaun Davidson were wondeful. Any questions i asked were explained very well and i felt i was dealing with 2 prople who really knew what they were talking about. They made it a very pleasant

Rating:

5.0

Helpful as always.

Rating:

3.0

none

Rating:

5.0

good job

Rating:

3.0

I thought that the grounds could have been better maintained. My unit collected many leaves due to poor weather stripping. Friendly staff. Monthly payment too high for size of unit.

Rating:

5.0

Truck Return was quick and easy. It's nice to have no problems after a long drive.

Rating:

3.0

I thought the cost was high for the amount of space in the unit. The fact that it is so close to where we live was the reason I chose to use this facility.

Rating:

4.0

Good service

Rating:

5.0

Everyone I dealt with was very polite & helpful. Would highly recommend this location. Anthony K

Rating:

5.0

Nice and friendly staff. Only wish is that it's more centrally located in St. Augustine, FL.

Rating:

5.0

Everything went smooth

Rating:

5.0

Great

Rating:

5.0

Great people running this business

Rating:

5.0

Friendly people to work with. Would use again.

Rating:

5.0

nice and easy

Rating:

4.0

Facility is fine. People there are great. Your computer system sucks to no end. We cancelled before billing cycle yet I received notices again and again. Improve your system!!!

Rating:

5.0

Very nice manager. Very accommodating.

Rating:

5.0

The staff was very polite and accommodating.

Rating:

5.0

Great place.

Rating:

4.0

Good price and great people

Rating:

4.0

The staff were very polite and professional.

Rating:

1.0

Told they had climate control in size i needed. Got there and they did not. Cost me 100's of dollars for movers and then has to get movers again to move my stuff again to climate control. Never again.

Rating:

5.0

John was awesome! He explained the whole process to me and got me on my way to load and bring my stuff back to my storage unit!

Rating:

1.0

Where do I start? What a fiasco. Never again. Spent most of the day with 4 storage rentals.... and 4 total screw ups. In the end I shoved a tall armour in a space with just a door, won't fit!

Rating:

5.0

Friendly!

Rating:

5.0

This particular location is above par compared to others I have dealt with. I would definitely recommend!

Rating:

5.0

Friendly staff and very accommodating.

Rating:

5.0

I was very happy with everything.

Rating:

5.0

Gloria was very helpful to me throughout my rental. She was always friendly and easy to work with.

Rating:

3.0

There was a discrepancy in the unit reserved & what was available upon arrival. After several phone calls to customer service it took a letter to the CEO to get the issue resolved efficiently.

Rating:

5.0

we ran out of room moving my son home after college graduation and they were wonderful and saved the day!