Customer Reviews for U-Haul Moving & Storage of Saint Augustine
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Saint Augustine
Cheryl S. on
When I checked out the U-Haul, I told the person at the counter that I would probably use the U-Haul truck until 7 p.m. I was able to return the truck an hour before early, but I found the office closed. While I was looking up uhaul.com to do my own return check in, Ronnie came up and said that nobody was in the office but he would help me by doing the return so I would not have to. He was very kind to explain to me what he was doing as he went through the whole process for me. Then, he let me know my receipt would be on my email. After a long hard day of moving furniture and boxes, it was nice to have someone use such good customer service to make the end of my day a lot easier. Thank you, Ronnie!
Tammy S. on
The truck overall was terrible to drive the steering had alot of play and it pulled to the right also wiper blades were old. Also wasn't impressed that we had to do our own pre-inspection
John D. on
Sean was very helpful
Anthony D. on
Quick transaction, friendly staff, gave me helpful options to save me money. Just overall good customer service; not sure if it’s a family owned joint, but it’s got that feel.
Elizabeth H. on
I was told at this location also that I would receive a refund for my unused portion of the rental. Again, incorrect information. Both locations told me the same thing.
Amanda l. on
None
courtney H. on
Made a reservation for a 10" Uhaul - I was never asked for a round trip or to drop off at another location. To my surprise I was charged for a round trip and was told I must bring the uhual back causing me extra personal drive time that was a waste of time, energy and money. And the check for the uhual was only done after it was brought back when damage could've been done prior to picking up the uhual and it could've been my fault when i did nothing wrong because there was no check before taking the uhual off the property. That made me feel uneasy as well. Overall not satisfied and very displeased.
Joseph R. on
Don't lie and promise your customer there cash back as soon as they return the truck it's bad business to mislead your customer
Scott T. on
Rude and untrustworthy. Liers.
cherayl S. on
Less expensive?
Walter B. on
Keep doing what you're doing, it's all good!
Dr v C. on
Arrogant barking manager and indifferent crew Will never use uhaul again Garbage
vincent C. on
Fire the mgr. who aggressively barked at us because he was called in to forklift our ubox - irresponsible, arrogant, negligently-run facility - reserved a 10 foot truck and there wasn't one when we arrived - had to settle for a 20 foot truck for a penny - this is a horrible facility - go somewhere else.
Sharon R. on
Amanda at U-Haul moving and storage in St Augustine was amazing!!!! Very upbeat, professional and courteous.
Bruce V. on
It took three different drop off locations before Uhaul would accept the 5x8 trailer. I was then charged and extra day even though it was returned on the correct day and the 1-800 dispatcher wrote notes after hearing from me about the first two locations refusing to accept the trailer, and he included notes not to charge me additional 'late charges'. Very disappointing. It took an extra three hours round trip before I returned home from the three attempts to drop off.
Scott E. on
These comments are for Pat’s UHaul which was the drop off on my contract. They wouldn’t take the unit. I had to drive to another location. Why didn’t you send me to the other location in the first place? It would have been closer. The gal I finally dropped it off with was excellent and very apologetic. You need to hire a lot more like her.
Nelson J. on
Very happy with the service and the process concerning the rental. Easy in and out.
Gary K. on
The staff went above and beyond to help me.
Robert H. on
They worked with me on dropping the car dolly off before returning truck
Derek G. on
You guys where fantastic. :)
Lisa T. on
Maybe a double checking system when coordinating Ubox pick up. That’s the reason I’m giving a poor review. I had my movers all set up and what could have gone wrong did. It all worked out in the end, but who needs issues which shouldn’t have arisen when you’re going through a stressful move
James M. on
Everything went smooth from start to finish.
Larry R. on
Keep doing the same
DOUG B. on
Very helpful and friendly
Andrew S. on
We were very satisfied. Continue your great service. Thank you!
Mike H. on
I have always had a good experience with U-Haul. I picked up the trailer in Texas and brought it home to Florida. Both offices were great.
DAVID H. on
I was told I could drop the trailer off at any u-haul acting authorized location. There is one 2 blocks from my house in st Augustine. They refused to take the trailer and said for all they gave a shit leave it out in the hwy and call U-Haul. I spent the next 6 hours either trying to get a authorized U-Haul agent to take it or the main location to answer their phone because I wasn’t driving 20 miles to find out they were closed or wouldn’t take it either. The return process was a day. Long nightmare. I wouldn’t recommend U-Haul to a monkey on a rock. Horrible, absolutely horrible experience.
Jeremy P. on
Please ensure vehicles are cleaned to remove the smell of marijuana.
Phyllis V. on
My pick up location was moved and I received no notice of this. My pick up time was changed to 4 hours after my reservation time, again without notice to me.
Charme D. on
Friendly and helpful staff. However, the truck we were assigned is on its last leg, or should I say, wheel. But, I'm sure all trucks get the snot beat out of them continually.
JUSTIN M. on
the app based text system seems to have some bugs to work out. I rented a van for 24 hrs at 11 am. Around 2 pm I started receiving texts that my rental was due back at 5:15 that same afternoon.
Thomas D. on
.
Carl B. on
The pick up and drop off was easy. The front desk person was clear in his communication and the location was 3 miles from our home. Perfect in every way. The rest of life should be so easy.
Brian C. on
Nothing. The rental was excellent.
Jeffrey C. on
Both locations seemed to have problems with the registration and billing system. Both said u-haul was undergoing software updates. Fortunately, my wife and I were not in too much of a hurry.
Albert D. on
Can't think of anything at the moment.
Michael B. on
When I finished with the truck I called the U-Haul 800 number and askEd them for the closest drop off location. The location provided was 30 minutes away in about 30 miles away. After I got to location the location was great however the guy says you know you were about 30 miles over your allotted mileage so I will have to charge you. It’s very unfortunate that I was sent 30 miles out of my way just to be charged an extra 30 miles. Not happy with this. They were a bunch of other locations in between me and this location.
Priscilla D. on
This team is a real fem of uhaul as well!
TIMOTHY P. on
You can update your computer system, I rent regularly from this location and very rarely does it save my information always having to put it in again
Theodore M. on
Van availability on short notice and no hassle even though it was for one day and in town. Great service!
Darren V. on
I had a phenomenal experience with U-Boxes through the St. Augustine location. Shaun and staff went above and beyond to make this easy and convenient through the whole process.
Carlos L. on
Excellent customer service!! Very friendly and professional!! English is my second language and they were patience and helpful. Thanks Uhaul on Us1 and Old moutrie!!
Robert I. on
Everything was good.
Marvin O. on
My experience was great!
Karl K. on
They made our renting very easy which made for a good smooth day. Kudos. Thought the app to show dents was easy but I'd suggest uhaul does a check before each rental and list the small imperfections as well so the customer doesn't have to spend the time online logging it in. Overall a perfect rental and great service at pick up and drop off. Super easy. Thanks
Theren S. on
Staff was very knowledgeable and friendly.
Emerson P. on
Excellent Customer Service
Gustavo A. on
How can you improve perfection! Seriously, this is my third time using this facility an it has been consistently excellent in customer service
Bruce A. on
Fast and efficient
William H. on
Everything was perfect location service leaving to improve
Brendan B. on
Now that I have found this location, I am not going to rent from any other U-Haul in St.Augustine area. The place is neat and orderly and the staff is polite. When I put in my order online the staff is ready to go when I get there. Great place overall!
PRISCILLA D. on
This has been the best move in Ove experienced in my life. Shaun and hos team are super!
Charme D. on
You guys are great. Keep doing what you're doing.
Joseph P. on
Keep up the helpful friendly service as we will need you in the future.
Dorothy M. on
They are fantastic in the St Augustine store!!!
Daniel W. on
Great employees! Very friendly, helpful and had plenty of knowledge about exactly what I needed!
Justin B. on
Staff were very helpful
THOM T. on
Excellent experience. Thanks
Stephen G. on
I originally was scheduled for pick up at 16 Paws Self Storage. When I showed for my appointment, a gentleman was there in a mini van...no office. He did not have a U-Haul shirt on but knew about my appointment. He wants to take a picture of my drivers license and my credit card...I declined and left!
James W. on
These guys are great, don’t mess with perfection ,they get you in and out fast and professionally
russell Y. on
No military discount. Cost per mile is outrageous. Next time home depot.
Laura N. on
Excellent service! No problems at all.
Dwight M. on
Very good
Dennis M. on
Employee told me he had the storage unit I needed, hour and a half later he did not have what I needed big waste of time
Tammy T. on
During hurricane evacuation there were wonderful
John C. on
GREAT experience. Very easy to work with
Leonard F. on
I so appreciate the kindness of the company and the professionalism o the staff!
Trudy S. on
Service was great Service was prompt they got me set with my storage space and everything I needed to go with it in no time at all Thanks to all that help
brendan c. on
We were very pleased with our experience. The staff is terrific.
Ramona H. on
everything went well
Gregory O. on
Access to the property and units is terrible due to all the trucks and trailers stored there. Please move all the trucks and trailers.
Mike R. on
Dawn, Dave and i believe Ryan were awesome in helping me secure the unit and explain the policy's.
Margaret A. on
Very dirty storage space Rat droppimgs on the floor and in the corners of the storage space. Will not use again.
brad g. on
Was a great place, nice and well kept
Jose S. on
Wonder-full place
Margaret A. on
Dawn and Shaun Davidson were wondeful. Any questions i asked were explained very well and i felt i was dealing with 2 prople who really knew what they were talking about. They made it a very pleasant
William B. on
Helpful as always.
Russell K. on
none
Willa S. on
good job
Mark K. on
I thought that the grounds could have been better maintained. My unit collected many leaves due to poor weather stripping. Friendly staff. Monthly payment too high for size of unit.
thomas l. on
Truck Return was quick and easy. It's nice to have no problems after a long drive.
Cheryl W. on
I thought the cost was high for the amount of space in the unit. The fact that it is so close to where we live was the reason I chose to use this facility.
robert c. on
Good service
ANTHONY K. on
Everyone I dealt with was very polite & helpful. Would highly recommend this location. Anthony K
Huan T. on
Nice and friendly staff. Only wish is that it's more centrally located in St. Augustine, FL.
Raymond A. on
Everything went smooth
Joao G. on
Great
Chadwick C. on
Great people running this business
John A. on
Friendly people to work with. Would use again.
STEVE R. on
nice and easy
Greg N. on
Facility is fine. People there are great. Your computer system sucks to no end. We cancelled before billing cycle yet I received notices again and again. Improve your system!!!
Kasandra C. on
Very nice manager. Very accommodating.
christine m. on
The staff was very polite and accommodating.
Huan T. on
Great place.
Lehner L. on
Good price and great people
GLENN S. on
The staff were very polite and professional.
Gwendelyn R. on
Told they had climate control in size i needed. Got there and they did not. Cost me 100's of dollars for movers and then has to get movers again to move my stuff again to climate control. Never again.
Joyce B. on
John was awesome! He explained the whole process to me and got me on my way to load and bring my stuff back to my storage unit!
Gwendelyn R. on
Where do I start? What a fiasco. Never again. Spent most of the day with 4 storage rentals.... and 4 total screw ups. In the end I shoved a tall armour in a space with just a door, won't fit!
Yvette P. on
Friendly!
Sara W. on
This particular location is above par compared to others I have dealt with. I would definitely recommend!
Debra S. on
Friendly staff and very accommodating.
Mildred Evelyn W. on
I was very happy with everything.
SHARON B. on
Gloria was very helpful to me throughout my rental. She was always friendly and easy to work with.
Lindy E. on
There was a discrepancy in the unit reserved & what was available upon arrival. After several phone calls to customer service it took a letter to the CEO to get the issue resolved efficiently.
Laura M. on
we ran out of room moving my son home after college graduation and they were wonderful and saved the day!
Jacob B. on
Need to be able to access from the metal pull down on the smaller storages with employee supervision wider doorways by 1 1/3 inches