Customer Reviews for U-Haul Moving & Storage of Saint Augustine

3,861 reviews

3524 US Hwy 1 S   Saint Augustine, FL 32086
(S Of 312)

(904) 797-3667

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(904) 797-3667

3524 US Hwy 1 S
Saint Augustine, FL 32086
(S Of 312)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The one issue was, they didn't explain I couldn't have my containers delivered to the address unless I paid extra or moved them myself. Your trucks apparently don't deliver short distances. Which is crazy. I wouldn't have chosen this location if I knew I was going to be charged an extra $200 to have them delivered. I already had paid over $4000.

Michelle P. 
Rating:
5.0

Customer did not leave a comment.

Adam E. 
Rating:
5.0

The process was complicated. It seems that the idea is great, however the back end technology Uhaul runs on is outdated. Everything seemed a lot more complicated than it needed to. I was not notified that my box arrived at the drop off location in St. Augustine even though it arrived a week early. I had to call the moving company, Uhaul and MovingHelp all to manage an earlier delivery date. This happened multiple times through the experience and all of these things could be solved through a new backend service product. Updating software is very expense, but could be worth exploring!

Katie H. 
Rating:
5.0

Customer did not leave a comment.

Dawn L. 
Rating:
2.0

Customer did not leave a comment.

JEFFREY G.  |  Overall Experience 
Rating:
5.0

I can't remember the guys name that helped me the past Saturday but he was awesome, very helpful and wasn't rude about it. Best customer service ever!!!!!! #uhauliswhereitsat#STAUGUSTINEFL

Jody R.  |  Online Move In 
Rating:
5.0

Always treated well at the St. Augustine location. Thank you Angel, Ray and the crew.

FRANKLIN P. 
Rating:
4.0

At first I was disappointed because the online drop off location said Burnsville, but when I went to pickup, it changed to Marion. I called while in route, and they changed it to Spruce Pine, which is a little closer to home.

CHRISTOPHER C. 
Rating:
2.0

These dimwits gave me a auto-transport trailer And the leaf spring bolts were bout rusted out. I made it all of 40 miles before the tire on the trailer blew out due to the leaf spring malfunctioning. 10/10 would not recommend this u-haul. I feel like they Atleast should have done a check of the trailer to ensure safe travels. I ended up stuck On the side of the road for 4 hours waiting on roadside assistance.

JACKSON D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER G. 
Rating:
4.0

Customer did not leave a comment.

JOSE S. 
Rating:
5.0

Customer did not leave a comment.

BILLY W. 
Rating:
5.0

Customer did not leave a comment.

Andrew D. 
Rating:
4.0

Customer did not leave a comment.

VINCENT B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
4.0

Customer did not leave a comment.

Ivory P. 
Rating:
3.0

employee told me the site is "closed by OSHA" and it would cost an additional $2500 to return my rental there. After proving that I was sent to that location by UHaul, they waived the $2500 additional fee. PLEASE REPLY TO MY SURVEY INPUT

Scott L. 
Rating:
5.0

Customer did not leave a comment.

DERRICK S. 
Rating:
5.0

The girl helping was wonderful and accommodated our needs

MEGAN D. 
Rating:
1.0

This place is ran by a family who all claim they’re a manager. They are never there during the hours posted, even though they claim to live on the property. Jason molock was very aggressive and cussed on the phone. He said he lives there and is always there…. He may live there but not there for business clearly. They completely lost all my information and I could not get to my unit, he did not attempt to apologize. He blamed it on the system they use, we spent 3 days trying to get someone on the phone. Will definitely not be recommending this business.

Victoria B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERIC R. 
Rating:
5.0

Bad experience last rental. New employees who were helpful, polite, knowledgeable. I'll be back.

Lesa M. 
Rating:
5.0

This location needs to be on 34th Street Lubbock TX, system as they wanted us to drive 35 min to Midland FL to drop off trailer when there is a U-Haul center on us 1

GUY B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

The lady that works there is very helpful

MATTHEW G. 
Rating:
5.0

Customer did not leave a comment.

PRESTON A. 
Rating:
4.0

Customer did not leave a comment.

Preston A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHEN C. 
Rating:
4.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

Customer did not leave a comment.

CLAYTON L. 
Rating:
4.0

I appreciate the hard working team at this location (5 stars). The physical location could use some upgrades / updates and a better outfitted shop (2-3 stars.)

BENJAMIN B. 
Rating:
5.0

Truck had 126 000 miles on it and acceleration was rough. Always get trucks with cruise control. This truck had none. Staff people were very nice.

William M. 
Rating:
5.0

Customer did not leave a comment.

Debbie S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT T. 
Rating:
5.0

Customer did not leave a comment.

JASON J. 
Rating:
5.0

Always a great experience. This is the only U-Haul facility that I ever use!

William W. 
Rating:
4.0

The young lady at the check-in desk could have used some help at 7:00. She was checking in 5 or 6 reservations AND going out and getting the equipment by herself.

Wade R. 
Rating:
4.0

Make sure if customer orders blankets, that they are on rented truck. Had to go back to pick up blankets, which cost modernize wasted.

COLLEEN M. 
Rating:
5.0

Customer did not leave a comment.

JAMESON H. 
Rating:
1.0

Maintain your equipment the truck I rented was a complete piece of shit the wind was howling through the doors that was bent back and repaired very badly the transmission was slipping like a bitch the truck got 7 miles to the gallon really economical complete piece of shit I would not recommend U-Haul to anybody. Was given a number to call that nobody actually ever answers your company sucks cock

ROBERT B. 
Rating:
4.0

Customer did not leave a comment.

harold O. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

The staff was friendly and prompt. They were very helpful when checking out and returning the 6x12 trailer.

CHRISTOPHER B. 
Rating:
5.0

The check in person was very helpful.

David F. 
Rating:
5.0

Customer did not leave a comment.

SUSAN H. 
Rating:
4.0

Professional friendly staff. They were able to answer every question that I had

GARY C. 
Rating:
4.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

PHILIP D. 
Rating:
5.0

Young woman who worked there was awesome.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

Tania F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin O. 
Rating:
5.0

Customer did not leave a comment.

Kevin O. 
Rating:
4.0

Your drop procedure could use a lot of improvement. A drop off options should be given before you arrive at your destination. You should not have to call your toll-free number which has a whole time of 15 minutes to find a place to drop off a unit. Also corporate an individual Franchises should all use the same U-Haul Internet page and you should be able to access them all through either the app or online

Katrina M. 
Rating:
5.0

Customer did not leave a comment.

daniel v.  |  Overall Experience 
Rating:
5.0

They ladies at the counter were very helpful and polite. I would recommend their location.

SCOTT T. 
Rating:
4.0

They didn't have the size truck we requested available even though we reserved in advance

MATTHEWWILLIAM H. 
Rating:
5.0

Angel was great really helpful and nice.

KRISTIN E. 
Rating:
5.0

Customer did not leave a comment.

Vasile T. 
Rating:
5.0

The facility under past management was awful, but when you brought in Angel and her husband it was a 100% turn around for that facility. Those two deserve a raise and some time off.

ARMOND T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARMOND T. 
Rating:
5.0

Very pleasant and courteous staff

Julio T. 
Rating:
5.0

Fast service to decouple the trailer and send me on my way with a smile and thank you for the business. Will definitely use U-Haul Moving & Storage of Saint Augustine again.

Albert S. 
Rating:
4.0

I am pissed off about the drop off site on 720 Nova rd in Ormond Beach, Fl 32176. I left the truck and dolly off outside the office on Wednesday December 1, 2021 about 4:30 and the office closed at 4:00. I rented the truck for 4 days (pick up 11-28 9:00am) any extra days was $20...check the notes where we checked $20.... The bill was (paid) $40 x 3days.... It should have been 1 day at $20.... My attorney will address this screwup. Frank Bailey 248-330-8998

FRANK B. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

My fault. I booked a trailer on line to pick up a lawnmower. I didn't pay attention to tail gate. When I arrived to pick up lawn mower, it was okay as mower person had ramps. The tailgate on the trailer is not made to go to the ground. The side chains are permanent to keep it even with the trailer. I had to buy ramps to keep for the future. When I mentioned to UHaul, they did explain which trailer to rent in the future that will have a ramp. I love UHaul and have used them for years.

JOYCE C. 
Rating:
5.0

Sarah was amazing!! We needed an immediate solution to our moving situation. we were on a very short time schedule but at the very last minute she was able to accommodate us with a trailer and a storage unit. She went above and beyond all of our expectations. Thank you Sarah!!

Becki P.  |  First Impressions 
Rating:
5.0

This couple best thing happens to this location amazing people friendly helpful Aaa service every time

HARRY N. 
Rating:
3.0

Friendliness of staff was good. Did not understand why I had to take a 20 ft truck when I reserved a 15ft truck. This cost more and made a challenge trying to park in Historic St Augustine.truck stunk of cigarettes.

William C. 
Rating:
4.0

Truck was in spot we were told to drop off. So we picked a parking spot for it.

Christian N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Szabolcs S. 
Rating:
5.0

Service has improved.

WILLIAM H. 
Rating:
5.0

Aside from payment increase we had a fantastic experience that you for taking care of our stuff

Lisa M.  |  Overall Experience 
Rating:
2.0

trying to unload is terrible . no room to park and unload. UHaul trucks and trailers parked in the middle on both sides of the buildings. if someone is unloading you cant get by to get to your unit. or if your unloading you have to stop and move and then go back to your spot .

JEFFREY G.  |  First Impressions 
Rating:
5.0

Staff went over and beyond great service!

DARREN S. 
Rating:
5.0

Justin and Angel do a great job. Customer service is Outstanding.

JONATHAN M. 
Rating:
5.0

Customer did not leave a comment.

Ed R. 
Rating:
5.0

Angel and her staff were helpful and efficient

Steve H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATHEW R. 
Rating:
4.0

Customer did not leave a comment.

Samantha F. 
Rating:
5.0

The only problem was I was not with the site or personnel but the fact that I was forced by customer service to return the truck at a location 45 minutes away rather than the location 1.9 miles from my destination.

Frank L. 
Rating:
3.0

Location is too small for the amount of business it does. No room to park equipment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

ERIC H. 
Rating:
5.0

Friendly and professional men and women!

grafton B. 
Rating:
5.0

Nothing, it was fast check in, I was only there for maybe 12-15 minutes people were friendly, store was clean. Drop off at the same location never even shut the truck off. Great location

DAVID C. 
Rating:
4.0

Lights were out inside the truck

TERRI N. 
Rating:
2.0

I can't understand why it cost more to leave a trailer at it location where you were going to. The location that I rented from said they are overstocked with vehicles and trailers and cannot take one back. I had paid for the extra insurance had a flat tire and they charge me $60 more. I don't understand this. I feel like I have been taken advantage of.

Chris S. 
Rating:
5.0

very easy/prompt pickup and return...nice staff

JONATHAN H. 
Rating:
4.0

Customer did not leave a comment.

STUART S. 
Rating:
5.0

young lady that runs the location is awesome!

JAMES L. 
Rating:
5.0

Super convenient drop-off process. Took a few minutes and we were off.

MICHAELG C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS L. 
Rating:
3.0

Customer did not leave a comment.

Risa B.  |  First Impressions 
Rating:
5.0

Used this location several times over the last few years. We have always been very satisfied with the service we received.

Wayne M. 
Rating:
5.0

Great experience. Very helpful

Kelly C. 
Rating:
5.0

Courteous and helpful staff

Steve H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

Customer did not leave a comment.

STANFORD A. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
3.0

Light in unit did not work.

ERIC L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BARRY M. 
Rating:
5.0

Angel and her partner were professional and helpful and made the time there quick and easy. Thank you!

THOMAS F. 
Rating:
4.0

Need more employees! Only 1 person available when I got there. Had to wait over 1/2 hour to get waited on and that is after 2 people in front of me left before being waited on.

Bruce M. 
Rating:
5.0

Customer did not leave a comment.

MARGARET J. 
Rating:
5.0

Super nice owners! Very professional and pleasant.

JULIA A. 
Rating:
5.0

Customer did not leave a comment.

JON D. 
Rating:
5.0

Customer did not leave a comment.

PETER K. 
Rating:
5.0

Quick and easy

LAURITZ A. 
Rating:
5.0

Customer did not leave a comment.

Christopher F. 
Rating:
4.0

Customer did not leave a comment.

PETER W. 
Rating:
3.0

I was overcharged for an extra day. My contract said 4 days and I returned it on the fourth day

THOMAS L. 
Rating:
5.0

Just wish I did not have to keep moving my truck, so another truck could pass.

Vinice J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANA K. 
Rating:
5.0

This one of the best small business I have ever encountered. The staff is friendly, helpful and competent. They have more UHaul vehicles and trailers than any other location in the St Augustine area. My entire rental experience was easy and smooth from beginning to end.

GLENN G. 
Rating:
5.0

Great! As always!

William W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

Joan A. 
Rating:
5.0

Customer did not leave a comment.

Daniel G.  |  Overall Experience 
Rating:
5.0

Staff was friendly helpful.

David L.  |  First Impressions 
Rating:
3.0

I went to storage unitover the weekend to pickup a few items & noticed there was a red padlock & notified the office asap. I was informed the computer wiped out all of my contact info etc due to storm & I had to sign & complete etc. again. Needlelss to say, It was quite inconvenient & a hassle to repeat this process. Hopefully this doesnt happen again. The lady at front desk there was helpful & friendly.

VINCE G.  |  First Impressions 
Rating:
5.0

Great service. Fast and efficient leasing. Angel provided great service.

Ezra M.  |  First Impressions 
Rating:
5.0

Very friendly management team

Michael F.  |  First Impressions 
Rating:
3.0

The location is very congested.getting in an out and moving around on the lot is difficult.

Lelia R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel G.  |  First Impressions 
Rating:
5.0

Very nice and helpful

Marquita B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Candice C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kim b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vinice J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELISSA A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

maddison h.  |  First Impressions 
Rating:
5.0

Easy process!

Everything B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDA T.  |  Online Move In 
Rating:
5.0

Enjoy their professionalism. Satisfied with their knowledge of all equipment at hand. Their commitment to their customers and their concerns. Keeping the area clean and organized. The experience of knowing my things are safe! Just one less thing to worry about. 👍

ANA D.  |  First Impressions 
Rating:
5.0

Staff was very helpful and friendly. unit is easy to access, and move in was a breeze

Teresa S.  |  First Impressions 
Rating:
5.0

Great staff , very friendly, made moving in very pleasant thank you very much you all rock

Mark K.  |  Online Move In 
Rating:
4.0

everything went well

Ramona H.  |  First Impressions 
Rating:
5.0

John was awesome! He explained the whole process to me and got me on my way to load and bring my stuff back to my storage unit!

Joyce B.  |  Reservation 
No reviews have been submitted for this location.

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