Customer Reviews for U-Haul Moving & Storage of Saint Joseph

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Saint Joseph

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Marcia D. on

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Athaviah S. on

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The guys that checked us in were amazing

Gregory V. on

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Douglas W. on

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They insist on you returning the truck with 3/4 of a tank of gas or more but yet when I picked up the truck it had a 1/2 of a tank of gas.

Warren I. on

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John H. on

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cindy S. on

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Terry f. on

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Rented storage unit at this facility. Staff was very courteous, helpful, and efficent in getting me set up.

Paul H. on

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Great experience.

Jeff F. on

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The 20.00 fee for dropping off at night is wrong to do.!!!

Mary K. on

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Georgi A. on

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David S. on

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There's usually a bit of a wait when picking up anything. Also, the pick-up process is a bit inconsistent from time to time. Thanks!

LINDA G. on

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Not so much texting or calling

Davidlee B. on

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Andrea E. on

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Check in line was very long. Staff and equipment were great.

alex D. on

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Zackary L. on

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Terribly busy. Not enough staff. Store left unattended with customers inside. Very unprofessional

Michael S. on

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We stopped by the store location on 8/31/19 to inquire if we could possibly pick up the truck the following day two hours earlier than originally planned. The store was extremely busy, but the associates still provided timely & professional assistance. Following a short verification process, they were able to confirm the earlier pick up time on 9/1/19. Pick up and delivery both went very well. This was the most labor efficient and cost savings process our family has ever utilized. Our next moving project will definitely involve renting again from Uhaul. .

Sharon C. on

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The website was great and the employees were very professional.

Sean S. on

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The store gave me a contract, told me they wouldnt waste time having me sign it, and then told me the vehicle was full, so return it full. I drove away, and realized the car was 5/8s full, so I called and told them. They told me they would adjust the contract (that I hadn't signed) and I went about my business. When I dropped the vehicle off, the system tried to charge me for an extra $70 for the fuel. I've been on hold with the location for 30 minutes now to resolve this.

Timothy R. on

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The experience was great!! They were able to bump up our reservation a day because of unusual circumstances. When we finished check in was seamless. I would highly recommend this location.

John S. on

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Great service!!!! UHaul you should really consider two lines at the counter. One for tweakers and one for everyone else. If I get stuck behind one more tweeker, trying to pay for their rental with an Applebees gift card, im.gonna lose my mind. Mr Higgins thanks for getting the staff Uhaul ballcaps. Since it will.soon be cold I see Uhaul earmuffs in everyones future. #getsunvisors #saynotodrugs #rickygotahaircut

Larry C. on

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Martha B. on

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It was all good. Thanks!

Norman D. on

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The trailer we rented had a crack in the front that had allowed a leak in the trailer, the strap to the door was broke, the door was really hard to open, the trailer was not swept when we picked up from St. Joseph Mo, and there was part of the inside railing that was broken off and repaired.

David G. on

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Thomas F. on

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John S. on

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Usual top notch service!!! Please review your employee handbook Uhaul. Page 182 Section III sub paragraph 16. It states any and all U-Haul customers who wait in line more than 2 minutes shall receive the following. An order of Buffalo wings and an adult beverage of their choosing. Uhaul, as many times I've waited 2 minutes with all the trailers I've rented, you all owe me a BWW franchise. Also someone give Ernie the district shop manager a hug or a day off. It's pretty clear he is having a bad day!!

Dwayne B. on

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Other than calling me 4 times make that 5 times to see if I was done with the vehicle as they had someone wanting it that same day.

Harry L. on

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Completely satisfied

Cheryl F. on

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Paul H. on

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Amy F. on

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The customer service at this location was fantastic. Ricky is a general manager that actually cares and made sure we had everything we needed and more. Thank you for all of your help.

Carlos J. on

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Great service

sheri s. on

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great service

shannon p. on

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Great customer service

Phylicia H. on

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Used a U-Box container from Concord NC to St Joseph MO. Everyone at both locations we're very friendly and helpful! Will definitely recommend this service in the future!

Roxanne N. on

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Great customer service

Carlos J. on

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Great service by the local team, the storage unit and truck rental were done with quite ease.

john s. on

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Very helpful

Belinda K. on

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The staff was exceptionally nice and accommodating! If I ever have storage or moving needs again, I will definitely contact them.

dereck d. on

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Storage rental rates could offer more competitive prices with the local competition.

christina p. on

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They are the worst piece of crap around made me walk 4 hours to put money on a card to tell me that I couldn't take the vehicle because it didn't have an then gave my reservation to somebody in front

dereck d. on

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Friendly & helpful staff.

carolyn t. on

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The staff did not agree on some details that are on your national website.

joyce s. on

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Professional, efficient, courteous service from the staff both in person and over the phone; customer service area and storage facility are always extremely clean and odor free

Lena C. on

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I live in maryville and wished that my u-pack was able to be shipped where i live. Maryville is a small (11k) town but deserving of the delivery service. I was sadened to need to drive down to St. Jos