Customer Reviews for U-Haul Moving & Storage of Saint Joseph

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Saint Joseph

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Rick M. on

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Michael B. on

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Theresa C. on

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Brian B. on

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I had trouble with the trailer coming unhitched (my fault) after I had left the rental location. I was at a storage place at least two miles away, but that didn’t stop the manager from coming out to my location and getting the trailer hooked up again. Customer service above and beyond. It was already outstanding service before I left, but this act of kindness took it to the next level.

Mark G. on

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Ricky higgins is great he is a major asset to your company

Bruce H. on

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Kayla M. on

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Darren B. on

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bonita W. on

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Michael G. on

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We’ve had nothing but great experiences with the staff. Equipment was clean.

Daniel S. on

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I was overcharged and will let friends and family know

Lindsey P. on

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Fantastic service start to finish. Every rep was friendly, the truck was clean and ran well, and we had no problems whatsoever. Thank you!

RANDY K. on

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Carla S. on

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Heather H. on

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You did not have my reservation, computers went down. Your employees are rude. I will never do business with you again.

michael W. on

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Alan K. on

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angela l. on

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Having to come get the key every time I needed into my storage was VERY inconvenient. Not to mention having to wait in line before you can have access to your unit.

Kyle B. on

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David V. on

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Was the most amazing experience at a U-Haul I have ever had. Wish more companies would conduct business the way they do!

Marcia D. on

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Athaviah S. on

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The guys that checked us in were amazing

Gregory V. on

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Douglas W. on

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They insist on you returning the truck with 3/4 of a tank of gas or more but yet when I picked up the truck it had a 1/2 of a tank of gas.

Warren I. on

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John H. on

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cindy S. on

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Terry f. on

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Rented storage unit at this facility. Staff was very courteous, helpful, and efficent in getting me set up.

Paul H. on

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Great experience.

Jeff F. on

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The 20.00 fee for dropping off at night is wrong to do.!!!

Mary K. on

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Georgi A. on

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David S. on

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There's usually a bit of a wait when picking up anything. Also, the pick-up process is a bit inconsistent from time to time. Thanks!

LINDA G. on

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Not so much texting or calling

Davidlee B. on

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Andrea E. on

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Check in line was very long. Staff and equipment were great.

alex D. on

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Zackary L. on

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Amy F. on

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The customer service at this location was fantastic. Ricky is a general manager that actually cares and made sure we had everything we needed and more. Thank you for all of your help.

Carlos J. on

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Great service

sheri s. on

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great service

shannon p. on

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Great customer service

Phylicia H. on

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Used a U-Box container from Concord NC to St Joseph MO. Everyone at both locations we're very friendly and helpful! Will definitely recommend this service in the future!

Roxanne N. on

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Great customer service

Carlos J. on

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Great service by the local team, the storage unit and truck rental were done with quite ease.

john s. on

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Very helpful

Belinda K. on

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The staff was exceptionally nice and accommodating! If I ever have storage or moving needs again, I will definitely contact them.

dereck d. on

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Storage rental rates could offer more competitive prices with the local competition.

christina p. on

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They are the worst piece of crap around made me walk 4 hours to put money on a card to tell me that I couldn't take the vehicle because it didn't have an then gave my reservation to somebody in front

dereck d. on

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Friendly & helpful staff.

carolyn t. on

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The staff did not agree on some details that are on your national website.

joyce s. on

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Professional, efficient, courteous service from the staff both in person and over the phone; customer service area and storage facility are always extremely clean and odor free

Lena C. on

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I live in maryville and wished that my u-pack was able to be shipped where i live. Maryville is a small (11k) town but deserving of the delivery service. I was sadened to need to drive down to St. Jos