I hate to give a negative review of this business, but the poor service is impossible to ignore. When I reserved this unit online from Texas there was no indication this storage location was still under construction and not ready for service. This wasn't even explained when I arrived, but was given vague excuses that the person that needed to assist me was unavailable and to please return tomorrow. This happened 3 days in a row. I explained that the contents of the trailer I rented was destined for that storage unit and I was concerned that they were charging me extra days for the trailer. It was then I was put in touch with the manager, Ricky, and told he would meet me at the building to let me in to unload my stuff. This was finally accomplished the following day, but after we finished I was told that the new Master Lock padlock I installed was not the approved "round" padlock and would have to be replaced. I offered to replace it with the approved lock and was told to return Thursday, but when I returned Thursday Ricky apologized that his mother-in-law was in town and asked if I could return the next day. I returned the following day to learn that the alarm company was calibrating the building security system and they could not enter the building until that was completed, so please return another day. I returned again and replaced the lock. Ricky stated the trailer rental would be adjusted, but I was not given a receipt. I was told that in order to gain access to the storage that I would need a key card and to please return the next day to pick it up from their main location. I returned the following day, only to be told that the only person that knew how to program the key cards was Ricky and he was gone for the day, so to please come back on Monday. These were not inconsequential trips as I was living in Gower, MO and the rental is in St. Joseph, MO and there were specific days and times I was asked to return and when I did I was told to return another day. After I was finally given a key card I stopped by the storage locker twice to remove some things from storage and had to get a flashlight because the lights had been turned off for all but the front row of the building and the hallways and lockers on my side of the building were completely dark. I then received a late notice for the storage rental, the date for that rental began not on the date I was finally given access, but the original move in date. I came by the office last Thursday to speak with Ricky the manager about my concerns. He was there, but apparently busy and I was told to return on Monday after 10am. This has been an extremely poor experience. I will not hesitate to tell people what an awful experience I had with this location in St. Joseph. I intend to remove my belongings as soon as possible.
Trailer Rental & Towing in Saint Joseph, MO at U-Haul Moving & Storage of Saint Joseph
Moving to or from Saint Joseph, MO? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Saint Joseph, MO 64506 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Saint Joseph, MO
Cargo trailers in Saint Joseph, MO are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at U-Haul Moving & Storage of Saint Joseph!
Utility trailers are perfect for towing large or oversize cargo in Saint Joseph, MO 64506. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at U-Haul Moving & Storage of Saint Joseph provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Saint Joseph, MO and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Saint Joseph, MO online today!
Trailer and Towing Supplies
I rented a trailer. There were a few problems with the electrical connections that needed to be fixed before I could hook up. Jonathan was very apologetic and fixed the problem as quickly as he could. The staff was friendly and efficient.
Outstanding, friendly staff always looking for every solution to accommodate your request. Couldn't ask for a better team!
I have good service and the two people that were still there two years ago when I pulled in November 16th from California I enjoyed them good U-Haul
Everyone was very helpful and accommodating .. made my move quick and easy thanks
The gals working there know their products and are very helpful with the process and helped us with our move.
Train employees for better customer interaction. One employee (Cheyenne) being loud and using business lingo to sound important. Claimed didn't have the trailer I reserved 5 days earlier and that "Traffic" does this all the time. Do they not verify appointments to equipment? Basically made a scene and got me upset without actually checking. Another employee (Deanna) found the equipment I reserved but unfortunately one of the slides on the car dolly did not function.properly. Also, pointed out pics on app did not match unit (stickers differed).
Everything went well, Sales Rep at the counter was knowledgeable and friendly. Wonderful smile.
Start answering the phone.
The staff, though overworked, was courteous and efficient. Excellent service!
Don't rent out trucks that are damaged and in need of repair and make sure all employees know not to rent out the damaged trucks. Also make sure trucks are cleaned inside before renting them out.
the return chicks sat where hot and sexy very pleasant!1
The inside of the cabin was very dirty. We had to wipe it down . The windshield was dirty too . Everything else was very good .
Best cardboard box display I've ever seen!!
Trailer was clean, but not sealed properly and leaked water, ruining multiple boxes - we had many books and important papers that were water damaged.
Finally this facility is getting a facelift. Now the facility matches the top notch service.
1. Call center tried to get me to return the trailer in 6 hours but charge me for 24. 2. When I get there guy isn't wearing a mask despite it being a city ordinance 3. The employee was rude.. 4. The employee told me i could not do overnight return and if i did he would charge $20. Then tells me as long as I log in and process the return he would waive the fee. The rental was 29.99. If I had another option I would have never rented there.
Staff was very friendly and helpfully.
Very good serves you have very good workers.
Cheyenne was so Awesome!!!
The staff was very friendly and helpful! I accidently ordered the wrong thing and they just took it in stride and switched it over without any issue or complaint. I really appreciate good customer service and I feel I got it there! Thank you to their employees, they were great!
Staff were friendly and the service was great, will use again.
Tell people that it's an extra $25 if you don't sweep out the truck before returning it. I never stopped to read the side of it as I was busy moving.
very friendly, explained all details and cost. Very pleasant experience.
I had an excellent experience ! A couple of years ago I had to do everything on line and that didn't work out so well