Customer Reviews for U-Haul Moving & Storage of Saint Joseph

3,773 reviews

1717 N Belt Hwy   Saint Joseph, MO 64506
(1/2 Mile N Of Frederick on N Belt HWY)

(816) 232-2677

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(816) 232-2677

1717 N Belt Hwy
Saint Joseph, MO 64506
(1/2 Mile N Of Frederick on N Belt HWY)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

When I dropped off the UHaul, there was a worker outside to take care of the dropoff stuff. She had a lit cigarette sticking out of her mouth the entire time. I had to keep moving around to stay upwind from her smoke. I don't expect the outside staff to be super professional. She was wearing jeans/t-shirts, sloppy bun....that's all perfectly fine for that job. But a lit cigarette when dealing with/talking with a customer? Not okay in my opinion.

Crystal S. 
Rating:
5.0

Customer did not leave a comment.

DARREL B. 
Rating:
5.0

It went exactly as it should

Tina J. 
Rating:
5.0

Somewhat expensive, but - good experience

Christine W. 
Rating:
3.0

Customer did not leave a comment.

SETH H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rena W. 
Rating:
4.0

Customer did not leave a comment.

Donald G. 
Rating:
5.0

They were extremely helpful in getting me off to a good start for my move. I'm very pleased with the experience.

Kyle J. 
Rating:
5.0

Love the online ordering and the customer service at the store.

Alyson M. 
Rating:
4.0

Customer did not leave a comment.

Cary F. 
Rating:
3.0

I can't believe you charged me for something that never left you lot due to Mechanical problems that happened to My Truck that Still haven't gotten fixed yet . I wouldn't call that good customer relations . It's making me think about using a different company to get a Trailer from when the Truck is fixed .

Gerald S. 
Rating:
1.0

Get your details right. Charged for 500 miles when I drove the truck up and down Faraon a couple times. Told me the gas tank was at 3/4 of a tank and had less than half a tank when I got the truck. Guy who brought the truck out double parked it blocking a lady in her parking spot. Was so preoccupied with getting out of her way I didn't think to dispute the gas gauge and the representative never did a walk around or told me where the odometer should be. Not enough people at the counter had to wait 15-20 minutes every time I went in there. Horrible experience location literally stole $432 from me.

Bradley K. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN F. 
Rating:
5.0

Customer did not leave a comment.

Brandon C. 
Rating:
5.0

Customer did not leave a comment.

Kirby R. 
Rating:
3.0

Friendly staff. I requested a 20' truck. Uhaul upgraded my order to a 26'. Pro: More space. Con: Comfort level driving a bigger truck one way out of state. Reduced fuel economy. They also changed the location where I was to pick up my equipment.

Trey W. 
Rating:
1.0

I reserved an appliance dolly but there was not one on location. What the hell is the point of reserving something if it isn't there? They took it off of my bill, but a refund doesn't move my damn appliances, now does it. Also, Even though there is a UHaul location literally two blocks from me, I still had to drive 20+ miles one way to get a truck because my local guy only rents one-way. This is stupid! I had to PAY for mileage for moving five fucking blocks. And, insult to injury, somehow the truck registered 31 more miles than I calculated. I suggest you audit your fucking odometers. You people robbed me. $19.99 a day? HA I had to spend $130 to move five goddamn blocks. You people can go fuck yourselves!!!!!

Craig F. 
Rating:
5.0

The owners/managers are amazing people, going above and beyond any business I have dealt with in St. Joseph. They accommodated my several needs last minute at closing time. They gave me guided tour and great detailed instructions which I appreciated. This is not the first time I've done business with them and certainly will not be the last when I'm in St. Joseph, MO. I also witnessed them teaching new employees. They are kind and respectful. I hope they are somehow recognized for their customer service.

Elizabeth S.  |  First Impressions 
Rating:
5.0

Great people and great service!! This is a busy location, yet the owners and their employees never hesitate to give us customers their "all". I do have one question regarding my cost. I rented a 10ft van, for $19.95 for local in town haul. We had estimated 20 miles and there was a $39 hold placed on the vehicle until return. I returned the truck about 22 hours later, with same amount of fuel (3/4 tank), and with a total of 10 miles traveled. Although I expected it to be closer to the $19.95, I was charged $42 and some change. I also purchased a packet of small boxes for approximately $21 and that charge went through separately at the time I picked up the truck with the "hold" placed. I am now wondering if these charges was combined again. Thank you.

Elizabeth S. 
Rating:
5.0

Greattt

Joseph J. 
Rating:
5.0

👍

DeeAnna D. 
Rating:
1.0

Rented an appliance dolly and I had to return to the store because it was not in the truck. The return was easy but staff is not customer friendly. It was an awkward experience.

Curtis B. 
Rating:
5.0

Hidden prices need to be shown before you go to pay

Michael L. 
Rating:
5.0

Excellent customer service. Clean truck in good working condition.

David T. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL H. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
1.0

I spoke with a young lady who was quoting me two different options for a move to Katy (Houston), TX - a one way to drop off in Katy and a 2nd that was "in-town" with a 5 day rental. When my friends arrived to pick up the truck, the two options were somehow "married," so the quote I got was for 5 days 1100 miles and she added 600 miles. The price on that was supposed to be $145.32. When the truck was returned I was charged for the truck not being dropped off in Katy - though the reservation had been for Round Trip. The total ended up being $1081.53.

MICHELE S. 
Rating:
5.0

Customer did not leave a comment.

NORMA S. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
3.0

There was only one person in the entire store from opening until 10 AM. When I arrived there were 6 people waiting in line for pickups and had to wait a very long time. Sarah did an amazing job handling this but she needs help.

Ryan R. 
Rating:
5.0

Sarah was wonderful. She knows her stuff and has a heart of gold.

REBECCA S. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

Kevin A. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
2.0

Online renting of a truck is complicated

Julie C. 
Rating:
5.0

Deanna did a very good job and checkin went smoothly. She provided my financial/final copy which I needed for tax purposes. Lost access to the emails I received from reservation to delivery of truck. Stated my time for access to uhaul had expired. NOT SOLD ON THIS PAPERLESS CRAP. DEFINITELY NOT ON VEHICLE INSPECTION.

Donald S. 
Rating:
4.0

Customer did not leave a comment.

KAY H. 
Rating:
5.0

Al my experiences with the St Joseph, Mo U-Haul store, inventory, employees, rentals has been wonderful. If I had any issues or helpful critique, it would be for corporate to find a way for phone calls to be answered, the call center operation leaves slot to be desired. Ricky Higgins, and his entire staff are awesome, GO UHAUL!

Daniel G. 
Rating:
5.0

Great people to deal with easy and professional

Darrell C. 
Rating:
5.0

Customer did not leave a comment.

Keith D. 
Rating:
5.0

Customer did not leave a comment.

terry B. 
Rating:
5.0

I have no suggestions other than to keep up the great work. The young woman who helped me was great and deserving of recognition. She helped hook up the auto transport trailer and did an excellent job! Thank you. I wish I could remember her name.

OWEN M. 
Rating:
5.0

Dropped off after hours but appreciate available access for holiday Sunday

Sharon S. 
Rating:
5.0

Customer did not leave a comment.

Shirley P. 
Rating:
5.0

Super nice guys ! Very helpful.

Shane T. 
Rating:
5.0

Customer did not leave a comment.

Aaron N. 
Rating:
3.0

Make the check-in process easier and faster! It only took me about ten minutes at pick-up, but about 35 minutes at check-in.

Carla O. 
Rating:
5.0

Customer did not leave a comment.

Bruce H. 
Rating:
5.0

Everyone we talked with was very nice and helpful.

Matthew E. 
Rating:
3.0

Check window shield wipers they were bad

Cheryl A. 
Rating:
5.0

Very nice place and pleasant people to work with.

russell P. 
Rating:
5.0

Customer did not leave a comment.

Kim H. 
Rating:
5.0

Customer did not leave a comment.

Cassandra P. 
Rating:
5.0

Customer did not leave a comment.

Roselma L. 
Rating:
5.0

Great job!

Mark M. 
Rating:
5.0

Service was great. Employees were very friendly and helpful. The uhaul equipment worked great. I highly recommend renting uhaul equipment from this location.

ALLEN K. 
Rating:
5.0

Great customer service, friendly.

Brian P. 
Rating:
5.0

Cannot think of a thing.

HAROLD H. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah J. 
Rating:
4.0

Customer did not leave a comment.

Damian R. 
Rating:
4.0

They did a good job in checking in

donald S. 
Rating:
3.0

Customer did not leave a comment.

KEVIN W. 
Rating:
5.0

The woman that helped us was very nice

Geri P. 
Rating:
5.0

Customer did not leave a comment.

Bernard R. 
Rating:
4.0

Customer did not leave a comment.

Martin G. 
Rating:
5.0

The equipment I rented had a flat tire and Joe was extremely helpful and efficient at getting the trailer ready. He answered all of my questions thoroughly and with a smile. Very impressed with this young man.

Robert B. 
Rating:
4.0

Customer did not leave a comment.

DANNY K. 
Rating:
5.0

Customer did not leave a comment.

Jeremy O. 
Rating:
5.0

The ladies I spoke to to reserve the trailer and at the store were all very knowledgeable, efficient and friendly! A credit to your business!

Jonathan I. 
Rating:
5.0

Customer did not leave a comment.

Brent P. 
Rating:
5.0

Customer did not leave a comment.

Darren B. 
Rating:
5.0

Customer did not leave a comment.

Iralifsa R. 
Rating:
3.0

Need more trucks available for rent, Needed for Saturday but had to wait for SUNDAY.

Cindy H. 
Rating:
5.0

Our uhaul had a bad battery. We had to jump it several times. Dani was very helpful and friendly at the location we used. We were not happy with the customer service rep that called us after we booked our uhaul though. She transferred our location so we were not able to use mobile pick up. I specifically told her I needed that because we were picking up before opening hours.

MICHAEL C. 
Rating:
4.0

Customer did not leave a comment.

Ivan K. 
Rating:
4.0

I was very happy with service at this location.

John S. 
Rating:
3.0

Customer did not leave a comment.

Karen B. 
Rating:
1.0

I was to pick up equipment at 9:00 am. The manager Rick pulled up with the equipment at 10:15. I always have to wait for hours at that facility. We waited 5 hours before. I hate that store.

MILDRED P. 
Rating:
5.0

Customer did not leave a comment.

Allyson C. 
Rating:
4.0

Overall, it is an excellent facility with good equipment. My only complaint is that it was almost impossible to reach them by phone.

ERNEST K. 
Rating:
5.0

Customer did not leave a comment.

Rhonda S. 
Rating:
5.0

Annie and crew are amazing. The treat everyone kindly and with respect.

Sarah T. 
Rating:
5.0

The trailer floor look like the trailer axles about came threw the floor that trailer is not safe needs to be put out of service

Gary J. 
Rating:
3.0

I originally reserved a 6x12 enclosed trailer. The day before, they changed my reservation to an open trailer. I got there, had already done the check in the night before to speed things up. It still took over a half an hour, also the exact trailer I needed and reserved was sitting on the lot. The did have a smaller enclosed trailer that I ended up getting ( I asked when they called if it was possible to switch to the next size down enclosed and they said no. Anyway, they get me the 5x8 enclosed, even though the one I wanted and requested was sitting right next to the one smaller one they were giving me, they said it wasn't available. We bring the smaller trailer back 7 hours later and the big trailer is still sitting there. That trailer would have made a world of difference in how much extra time and work we had to do today. I was not a fan of the "reservation" system. The employees were okay, just seemed like only one knew what she was doing. Also threw off my whole schedule for the day, we were there at our scheduled reservation time and even did online check in and we still didn't get out of there for almost a half hour.

Jeannie J. 
Rating:
5.0

The dude who helped us on July 29th at closing shift went above and beyond to make sure we were taken care of. So sweet!

Esperanza S. 
Rating:
5.0

Please remove the UHaul sign from the other location on South 169 highway. Also remove reference to them on the web site. That location was selected as being more convenient to me. The staff at that location had zero knowledge, and zero equipment. A worthless option.

Paul P. 
Rating:
1.0

I made a reservation to pick up a trailer and still wait over 40 minutes when I arrived…… then had to show the help how to hook the trailer up. When I returned there was 1 person in the office with an office full of customers so I had to wait another 30 mins to drop the trailer off. The trailer worked great but the person to person experience has a lot of room for improvement

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

Darren B. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
4.0

Customer did not leave a comment.

JEFF S. 
Rating:
5.0

Customer did not leave a comment.

Courtney B. 
Rating:
3.0

Customer did not leave a comment.

Isaias Z. 
Rating:
5.0

Customer did not leave a comment.

Vickie W. 
Rating:
4.0

Customer did not leave a comment.

SABRINA A. 
Rating:
5.0

Customer did not leave a comment.

Betsy H. 
Rating:
3.0

Customer did not leave a comment.

Sharon G. 
Rating:
4.0

Customer did not leave a comment.

Darryl L. 
Rating:
3.0

I drove this U-haul 5 miles total I took a picture of the low fuel gauge they charge me 5 gallons in gas I drove his vehicle 5 miles and my reciept states so as well I should be reimbursed for the fuel they charged me!!!!

Lawrence W. 
Rating:
3.0

Uhaul rental tow dolly was in excellent shape and did the job well. Only problems that I had with the rental is getting hold of someone to answer the phone at the store or at the Uhaul 1800 number. I have rented a few times at the same store and they are very friendly and work hard to serve the customer, but I believe that the store could use more staffing up front. I know that there is problems hiring right now so I understand the situation, but I have noticed that when you go in the store, there isn't always someone available at the counter. As for the 1-800 number to Uhaul, I'm pretty dismayed that I was put on hold for over 15 minutes before I gave up on getting my reservation corrected. What if my call was an emergency about their equipment? Need to do better Uhaul! Overhaul, I would recommend this store and U-hauls equipment.

Matthew L. 
Rating:
5.0

I checked n/a on the second question because the right turn signal was inoperative. I accepted the trailer with that condition because I was towing during daytime and my vehicle lights were visible with trailer attached.

Steven I. 
Rating:
5.0

Very friendly staff

Lori F. 
Rating:
5.0

Ricky were fantastic! So helpful and wonderful customer service! Thank you!

Kevin D. 
Rating:
3.0

Customer did not leave a comment.

Taylor Z.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

marcus c.  |  Overall Experience 
Rating:
5.0

great service

sheri s.  |  First Impressions 
Rating:
5.0

Great customer service

shannon p.  |  First Impressions 
No reviews have been submitted for this location.

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