Customer Reviews for U-Haul Moving & Storage of Salisbury

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Salisbury

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Stephen J. on

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Not too much! I t wasn't busy and I did express check in so I was in & out! Thx Ashley!!

Gerard P. on

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Customer did not leave a comment.

sean R. on

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when I arrived here my truck was not there and one was broken they did not have a real for my reservation that was made well in advance. had to wait a long time before there was a truck that was found at a different location that was way out of my way... very poorly run location

Peter F. on

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Mary S. on

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The truck was nice and clean. However, it needs some mechanical work (I will reach out to the store directly with this comment). The wheels felt wobbly and the steering was imprecise. I would not have wanted to drive it long distance. As a separate note, I must add that staff was very helpful at this location. I really appreciated their warmth and professionalism. Thank you.

JOHN C. on

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Customer did not leave a comment.

david O. on

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The contract says we can call Uhaul to arrange a convenient delivery time,but when I tried to do that your office staff told me that the driver would deliver the boxes whenever it worked for him. She also said the driver would call me the night before , but that wasn’t true either.

John W. on

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N/A

Karl S. on

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Need more staff hours- team looks overworked. I’ve rented 3x in the last 2 weeks and each time they are stressed from work overload. Systems also not working adding to issues (computer system). I felt sorry for team there.

Nikiya V. on

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Erin O. on

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Alessandro B. on

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Truck was very clean. Pick up and drop off was quick. Very happy with overall service

Toni P. on

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I never received any confirmation for my rental the day before my move and when I arrived on the day of, they had given away my truck. I had to call the U-Haul number was put on hold for about 15 minutes then luckily a wonderful girl came through for me and the location magically had a “cancellation” in those 15 minutes so I got my truck. The checkout I think took almost an hour then he couldn’t find the truck for awhile.... so I spent about an hour and a half of time that I was supposed to be moving my apartment trying to get the truck I reserved weeks ago. I should have atleast been given a discount or credit on my rental for this horrible experience.

Thomas C. on

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Marilyn E. on

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The new crew at 6 Merrill St. are doing just fine. Good service. The latest 8' pickups have new gadgets that work well!

Maureen R. on

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Where do I begin? This location is under staffed, under trained and unavailing. You need to clean house from top to bottom and replace your staff with educated, trained people. I will NEVER return.

Robert B. on

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Customer did not leave a comment.

Jesse G. on

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The service at this location was excellent, but the call center messed up and gave a 3 hour extension to the people that had the uhaul I reserved so I had to wait 3 hours.

Edna B. on

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Linda K. on

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Michael M. on

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Better Parking lot signs would be helpful. Good otherwise

Joseph F. on

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Paula S. on

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Both locations were great but we made arrangements to drop off the truck in Brookline then received an email stating we had to drop off in WOBURN!! Not to mention that I b ooked this move in mid-July & the pick-up location ws changed 3 times! We ended up going to Nashua NH - this was the worst experience I have ever had with UHaul & we are disputing the charges on the bill with the credit card company due to breach of contract!!! I have tried to speak with customer service with no resolution. Can not even get a supervisor.

Christopher M. on

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DENIS G. on

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I was extremely happy with all of your service representatives! Special "shout out" to Jamie from Salisbury, MA. But Maria in No. Fort Myers was excellent as well. Both were friendly, informative and professional! If I were to suggest one area of improvement, I would recommend the "phone tree hell" that grabs you when you call the local number. The looping recording and the constant roulette of "national" representatives is torture. I also realized that most of the information that I received from Arizona was incorrect! Having said that however, I will plan to use and recommend your service in the future!

Barry W. on

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Service and vehicle were great. Very convenient rental for commuting students to college.

Francois B. on

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Chrisotpher P. on

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I dropped the trailer at the Woburn, MA facility, NOT Salisbury! It was an after-hours drop. My complaint is that neither the U-Haul app nor the website recognized my still-active reservation, so I couldn’t use either to complete my return. I had to call U-Haul TWICE the next day to let the company know I had returned the trailer.

Meaghan G. on

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Return phone calls, answer the phone directly, fully explain Ubox delivery specs when making reservations (it was very unclear that there was a delivery charge for the boxes), have more staff certified in Ubox.

Annmarie M. on

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The team in Salisbury is outstanding. They are passionate about meeting the needs of their customers.This is our second time working with them. We recommend them to everyone!

anthony T. on

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TERRY C. on

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Was used for work storage, served the purpose

Samantha H. on

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The woman who I worked with to get my storage unit was very friendly and helpful, very pleasant to work with. Facilities are very clean, and I feel my things are secure in the unit.

John H. on

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Office and facilities were always spotless. Vehicles clean and well maintained. Staff always friendly and helpful.

Cindy W. on

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Once you are serviced, the employees help as much as I asked. Sometimes it takes a 20 min wait before you get service. Need patience....

Kristin N. on

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Spotless facility and great staff!

Amanda A. on

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I booked out unit online and when we checked in, you couldnt find my reservation (even though I had an email confirmation and a printed receipt). And you charged me a higher monthly rate for it,

Maureen R. on

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The staff is under trained and it took three times for them to find the correct key to open the storage unit I had just rented.

Lisa L. on

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Manager was excellent!!! Customer service was excellent!!

Barbara W. on

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Easy process,explained in detail

SUZANNE L. on

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Always helpful

lisa l. on

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I couldn't wait to get out of there!. I felt harrast by the corporate over a 1 penny mistake that the staff made...really 1 penny? Nonseace! As supposed to b open 24 hrs. And wasn't.....Did not like

Donald M. on

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Everything was handled in a professional and pleasant manner.

carlos q. on

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Good service

Briana C. on

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I had a great experience. Everyone is very friendly.

Tom R. on

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Excellent

Luke G. on

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Friendly staff

Neil B. on

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An employee who they called "Russ" made the registration process very easy. He, and what I took to be a general manager or some such were both excellent employees. It makes a huge difference.

Sheila P. on

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The gentlemen were very nice and very helpful

Michael G. on

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great staff and clean, secure facility.

Frank T. on

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Employee was courteous, and very efficient at her job

Kate P. on

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The driver who delivered our boxes was helpful and drove in rush hour traffic on a Friday afternoon to get them back to us. Everyone else we dealt with was useless. We will not use uhaul again.

Shirley M. on

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A great place for storage and access. Even the restrooms were very clean. I would come back if I need storage in the future.

Bob T. on

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The storage facility was magnificent. The staff was accommodating and very helpful.

Kevin C. on

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The salesperson was pleasant and knowledgeable. I only had to wait a few minutes to get to the counter. He showed me the models and I made my decision. The transaction went smoothly.

Michael B. on

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My entire experience from the first call from Maryland for my move up from these folks was fantastic! Extremely friendly and helpful staff, things were clean. They know how to run a storage facility!

richard c. on

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Billing is all mixed up and the screaming URGENT messages are unprofessional

Simon W. on

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Lisa and Ashley were extremely helpful and very efficient in helping me with identifying the availability and also generating the contract.. They were both very professional.

Richard R. on

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N/A

erika d. on

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Rented a unit while moving from one house to another. Always had access to the unit, building was clean, staff was friendly. I'd use this facility again.

SANTOSH D. on

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U-Haul provides the greatest customer service I have ever experienced with any other company.

Christopher P. on

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We were charged in error, had to call 8 times to resolve. Each call they said they’d call back but never would. Then we’d receive an email charging us more money. Awful service, would never recommend.

Melissa K. on

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I cannot say enough about the staff, especially Lisa. I had to rent three storage units while I finished building my house. Lisa helped to take the pain out of my situation.

Leonard S. on

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Service was very good

Jonathan N. on

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I was disappointed that no trailer hitch balls were available that matched the hitch on the trailer. Other sizes were available. I had to go to Home Depot for the correct one.

Sara K. on

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Always very helpful staff. Facility might benefit from one extra person working on weekends, as there was often a long line for service during those times. Great service and location.

Robert M. on

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I had never rented a storage unit before so was surprised to see how clean and secure the facility was. I will definitely recommend to people I know.

VALERIE S. on

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I cant say enough about Lisa and the rest of the staff. I would have remained if they'd had the size unit I had to move into

JANET A. on

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The facility was always clean, well lighted and very accessible. The staff was always professional, personable and helpful. I must admit the manager of the facility made the exceptional difference!

Nina G. on

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I had a poor experience with the storage at this Uhaul location. The staff were less than pleasant and unhelpful at almost every interaction except the initial interaction. Would not recommend.

David M. on

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Lisa is great person to deal with in my experience at Salisbury U-Haul. Ty.

Pamela L. on

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Thank you!

MARY J. on

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i have no negative comments other than in a few instances, there were many customers, and a long line waiting. because of the time each customer may need and the care given, it could be a long wait.

Darlene P. on

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They are helpful, when asked a question they are on top of it.

MARC B. on

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good job

AMY D. on

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The manager just wanted to play on her phone and smoke cigarettes all the time.There was a lock on the door for not paying the rent that was due that day took 45minites to find the key

PAUL M. on

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The staff at Salisbury U-Haul were helpful and pleasant to work with. I was surprised when I saw the entire inventory of storage units. I would recommend using Salisbury U-Haul

WEICAN X. on

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My uboxes was supposed to arrive in Salem, but stuck there, which delayed the shipment

Emma D. on

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Everything was simple, well explained and timely.

Sydney S. on

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In 1 word: terrible. The days leading up 2 delivery date called 6+ times & no one had any idea when my delivery was. Delivered a day late & 3hr past delivery window. Stuff dirty & broken. Never again!

Wystan U. on

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This location and staff were way above par. Super friendly, professional, and just stellar in every way, shape, and form. The building was always bright and clean!

kevin b. on

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The process of getting a u-box was a disaster from the start to the finish. I would never do it again and if anyone asks me bout my experience I would tell them to run away, just run!

ken f. on

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we had difficulty closing and locking one of the U Bboxes.

donald c. on

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No problems.

DAVID C. on

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Matthew was very very helpful

ed c. on

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Great customer service and helpful employees

ALEX W. on

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No issues! The facility was always clean and our belongings stayed in good condition with no dirt, smells, or anything unfavorable. Convenient hours and loading/unloading space with ample moving carts

PAMELA D. on

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None

John K. on

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All were helpful, polite and yet proff. look forward to doing more.Thank you staff.