Customer Reviews for U-Haul Moving & Storage of Salisbury

4,712 reviews

1 Merrill St Suite #15   Salisbury, MA 01952

(978) 462-3058

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(978) 462-3058

1 Merrill St Suite #15
Salisbury, MA 01952

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Nathen was very helpful with the pickup and with assisting me to complete the return at a different location .

PETER M. 
Rating:
4.0

Customer did not leave a comment.

Clifford G. 
Rating:
3.0

Get rid of the young man who was working this past Sunday. Your entire store smelled like pot and he was completely rude and lazy. The girl at the front desk was helpful and very nice.

MARCO P. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH C. 
Rating:
5.0

Not much. I'm a repeat Customer and the process was very smooth.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

DONALD L. 
Rating:
3.0

Location seems to be short staffed, as there were several customers standing around and no employees were in sight.

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA K. 
Rating:
5.0

Customer did not leave a comment.

DARCY H. 
Rating:
3.0

The employee that works at night was very rude. This is the second time that has happen to me on the same location

VICTOR C. 
Rating:
3.0

It was very difficult and rare that I was able to connect with anyone to discuss status, arrangements for pickup/delivery of the box. I was also very disappointed I wasn't given the option to pick up the ubox myself as I had the necessary trailer hitch and ball to get the ubox from the delivery location. I could have saved $225. It is not likely I'll use Uhaul and it's Ubox again.

George D. 
Rating:
5.0

Customer did not leave a comment.

Scott C.  |  First Impressions 
Rating:
5.0

Nothing at all. Great customer service, nice guys and a pleasure to work with

Bradley C. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Third rental in as many weeks-- great crew at this location.

David F. 
Rating:
5.0

Customer did not leave a comment.

KAREN A. 
Rating:
5.0

Lisa was great.... very accommodating. I would only recommend that staff wear masks.

Thomas F. 
Rating:
5.0

Totally satisfied!

Emily L. 
Rating:
5.0

I will never again store items in an outdoor storage unit after having this experience. Thank you Salisbury,MA Uhaul Storage. - Kristin

KRISTIN P.  |  Overall Experience 
Rating:
5.0

Not sure about a charge under the CDW coverage ($20.00). Did not ask for it.

GEORGIOS A. 
Rating:
2.0

Employee that work in the morning was so unprofessional

Victor C. 
Rating:
3.0

You need consistent language for your rental units. The pictures on the wall are labeled “VAN”. The people I'm the store and on the phone use the term “CARGO VAN” which is not a Van to move furniture

DAVID C. 
Rating:
4.0

Customer did not leave a comment.

Clark Z. 
Rating:
4.0

Customer did not leave a comment.

betsy m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MAUREEN P. 
Rating:
5.0

Customer did not leave a comment.

EVAN F. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

Excellent customer service.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

ROGER L. 
Rating:
5.0

Customer did not leave a comment.

richard l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARRIS S. 
Rating:
5.0

Customer did not leave a comment.

Josh J. 
Rating:
5.0

Extremely easy process.

Joe D. 
Rating:
5.0

Easy, quick and efficient. Nothing to change

BETH G. 
Rating:
5.0

Customer did not leave a comment.

PETER D. 
Rating:
5.0

Everything was great and customer service was excellent.

Lewis L. 
Rating:
2.0

While this is the handiest location for me, it is the worst and I consistently regret the experience. The service seems unnecessarily slow and serving customers seems low priority. It's simply a horribly managed operation.

CLIFFORD G. 
Rating:
5.0

Excellent front desk person…friendly and helpful. Return guy was nice, too.

BRUCE P. 
Rating:
5.0

Always a pleasure doing business at this location. People are friendly and professional. Equipment is in excellent condition. Prices are fair. What more can you ask.!!

sadie S. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS F. 
Rating:
4.0

I called regarding my unit and date I was leaving so I wouldn’t be charged another month I was told a manager would get back but I never heard from anyone. Overall experience was great.

CRYSTAL G.  |  Overall Experience 
Rating:
3.0

I would give a better rating but my rating is solely because of Alex Eaton. I've had the non pleasure of dealing with the lackluster lazy and quite franking condescending employee on multiple occasions and he brings the store down. Last August I rented and took the time to make a complaint against the was he treated 9ne of your employees in front of me and nothing ever happened. I know times are tuff an it's hard to find employees but this employee is lazy rude and spends more time on his phone or bossing other's around well he does a whole lot of nothing! On a positive note I was thrilled to see today when I brought the truck back that the older guy with the glasses who is so warm and courteous was still with you.. The gentlemen is a pleasure and always professional

NERINE S. 
Rating:
5.0

easy check-in... very clean storage areas... very easy to use the facility...

Anton L.  |  First Impressions 
Rating:
5.0

Excellent team, friendly, professional organized Great Experience

Richard B. 
Rating:
4.0

I thought the 6 x 12 open trailer (the biggest you have) would be the right size for my UTV, but the opening at the ramp is not 6 feet wide - I damaged my UTV trying to get it on and it didn't wok out for me

Dennis P. 
Rating:
2.0

The Ubox experience was terrible. The box was not dropped off to us on the day it should have been. Had to make many calls about getting it picked up when it was supposed to be picked up. (A different location -Bedford NH) ended up helping out, and picking up the box. I spent hours on the phone trying to make sure this delivery went smoothly, which I should not have had to do. The box was then sent to Pensacola FL who was unable to deliver it as promised, so they sent it to Fort Walton Beach, which should have been the original destination. The absolute best part of the experience was Pat from Fort Walton Beach Uhaul, who delivered the box on time, was so accommodating, friendly, and was our best contact with Uhaul. If not for our end experience with him, I would never consider using Ubox again.

Julie S. 
Rating:
5.0

The young woman at the counter (sorry cannot remember her name, but her daughter's name is River just as I have a daughter named River.) was so very nice and helpful!

AMY S. 
Rating:
5.0

Customer did not leave a comment.

Deb M. 
Rating:
5.0

was told you're open till 5:30pm but were open till 7pm that day.

ROBIN T. 
Rating:
5.0

Customer did not leave a comment.

GREGORY R. 
Rating:
3.0

Customer did not leave a comment.

REBECCA R. 
Rating:
4.0

Ask customers if they would be interested in towing a trailer if they say no never text or email about towing a trailer the excessive request are very annoying!

JOHN B. 
Rating:
5.0

Perfect experience ‼️

JANET K. 
Rating:
5.0

Can't complain.

Susan L. 
Rating:
5.0

Have people on the phone that know what's available the first time

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

COLIN M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

DRAGAN G. 
Rating:
3.0

I rented a truck and trailer, it's obvious that he needs to be hooked up but when I arrived normally was not hooked up and ready it snow the night before and the vehicle wasn't cleaned off so I had to do that by hand. Not such a big deal but when the customer service is lacking it gets a little annoying. I can go to any other U-Haul that's around me this one is just convenient but if I reserve online, put in my credit card and then check in online ahead of time it would make more sense that everything is ready when I arrive so they don't have to go through the whole process and weight again

Chris E. 
Rating:
5.0

The only issue I had with U-Haul is that, NOT one person warned me that the trailer was not a good "fit" for my vehicle to tow! No one, not even customer service at the 1-800-Go-Uhaul advised me on what trailer size would be best suited for my vehicle...so I'm pretty upset with that..other than that, the customer service people at the Salisbury location were courteous

JOSIE M. 
Rating:
5.0

Customer did not leave a comment.

Matthew G.  |  Overall Experience 
Rating:
5.0

Thank you. I wish price didn't go up.

howard a.  |  Overall Experience 
Rating:
2.0

I would never rent a unit from Uhaul EVER again. It was a nightmare from the start. The only upside was that it was free to keep my stuff there for 6 weeks after arguing with the manager about the rate. Then when the day came to move out they had put a lock on my unit. I had to search for an employee for 20 mins to help me figure out why the lock was there. I will never come back.

ELIZABETH F.  |  Overall Experience 
Rating:
5.0

Please use this place help they gave me is astounding

Anne H.  |  Overall Experience 
Rating:
5.0

All good here

Gary G. 
Rating:
3.0

this was my 2nd time renting from the location. 1st experience was fine. the 2nd rental/van was was dirty on the inside and outside. all 4 tires were covered in mud. inside, there was white animal hair on the seats, food or something on the steering wheel, something spilled across the passenger seat. lastly, the interior reeked of men's cologne. it was mild at first, but after 30 minutes of driving w/ the windows open, i could feel my nostrils burning. i'm not exaggerating. it was awful, but it was too late in the day to turn around; i had to be at my destination first-thing Friday morning.

MATHEWJOHN D. 
Rating:
5.0

Customer did not leave a comment.

THOMAS D. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

DONALD R. 
Rating:
5.0

Excellent experience all around..

RONALD C. 
Rating:
5.0

Customer did not leave a comment.

KAREN C. 
Rating:
5.0

Customer did not leave a comment.

phillip C. 
Rating:
5.0

Customer did not leave a comment.

PETER S. 
Rating:
4.0

Clean the store. Looks like a bomb went off.

MATTHEW K. 
Rating:
5.0

When I reserved a unit, the rep didn't actually successfully reserve it, so another unit had to be secured on move day. Other than that everything was smooth, thanks! The three pin pads at the front door of the storage facility look identical and the technology on the digital readout seems half-baked. it shows me my first name and a word or two.

Jonathan R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jonathan R. 
Rating:
5.0

Check in was easy and staff members were friendly.

RICHARD F. 
Rating:
1.0

Horrible!!!

Patricia O. 
Rating:
3.0

My truck was old and crappy and I paid 100 for it. Also no options other than a 10ft or 15ft truck.

JARED R. 
Rating:
3.0

Customer did not leave a comment.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

the van did have a smell. I suggest a a bit better cleaning

FRANCIS B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY M. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY G. 
Rating:
5.0

Customer did not leave a comment.

KENNETH D. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Tara S. 
Rating:
5.0

The location was great but it was over an hour from my loading site.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Allan W. 
Rating:
5.0

3rd time renting a 6x12 trailer in last two months the Salisbury location is a great place to rent from

WALTER L. 
Rating:
2.0

The person completing the rental engaged for 15 minutes with a customer about the ins and outs of Everett football with three customers including myself, waiting. Returning the vehicle I complained that I refueled the truck with 5 gallon after driving 30 miles with a practical empty truck. The attendant who processed the return assured me that 6miles/gallon is normal for a Silverado in city driving. I drove from Salisbury to Ipswich on 1A vv, hardly city driving. The fuel gauge showed full on departure and after refueling. I won't use this Uhaul location again.

HENDRIK T. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM JOSEPH S. 
Rating:
5.0

Great experience , outstanding service

JOHN K. 
Rating:
4.0

Better explanation of prices and fees.

JOSE F. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
5.0

For Self check-in, U-haul should think about per-warning or providing customers with a detailed 'PRINTABLE' instruction process 'Before' they opt for this method. It is not yet user friendly, although a great service to have, and reps were just a phone call away which made this process successful. GREAT Support System there! THANKS.

MIA C. 
Rating:
5.0

Customer did not leave a comment.

GARY G. 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

EDSON C. 
Rating:
5.0

Windshield needed a good cleaning but otherwise all good.

DANIEL P. 
Rating:
4.0

Truck I rented was a bit old. Lisa at the front desk was very friendly and helpful.

LAURA W. 
Rating:
3.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Alex was helpful

BERNARD D. 
Rating:
5.0

Customer did not leave a comment.

KATHY S. 
Rating:
5.0

Customer did not leave a comment.

CRAIG F. 
Rating:
5.0

Customer did not leave a comment.

Troy N.  |  First Impressions 
Rating:
5.0

The truck needs to have right rear tire looked at the tire needed air and indicator light wouldn't shut off

CYNTHIA R. 
Rating:
4.0

The manager Joshua R? Is great and this flows over to this courteous and well trained staff. I had the pleasure of working with Alex, Kid a and I believe Tom. Will gladly recommend this Uhaul. taff -

Cheryll C.  |  Overall Experience 
Rating:
5.0

Amazing

TEDDY L.  |  First Impressions 
Rating:
5.0

I have frequented your facility a lot during the last couple of weeks as I prepared for my move and subsequent storage of items. I have to tell you (I hope the owners see this) that the customer service for each of my exchanges has been impeccable. From the greeting to the goodbye the staff has been professional, friendly, helpful. Consider yourself lucky in this environment where employees are hard to find, you have hit the jackpot! Congratulations to you and your team.

ISABEL V. 
Rating:
4.0

Customer did not leave a comment.

darrel s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TEDDY L. 
Rating:
4.0

Customer did not leave a comment.

ROBERT M. 
Rating:
1.0

Terrible experience and this location is consistently terrible at customer service.

DANIEL B. 
Rating:
5.0

Everyone was so friendly, informational, and helpful. Staff made it easy to rent a truck and get a storage unit. Thank you!

Kimberly R.  |  First Impressions 
Rating:
5.0

Facility has NO ELEVATOR- accessing second floor that’s stupidity - carry up flight of stairs -CRAZY

Richard B.  |  First Impressions 
Rating:
5.0

Lisa on the front desk was great!

Emily L.  |  First Impressions 
Rating:
5.0

Darrel from methuen mass was excellent. He was able to secure me a unit in Salisbury mass with the 1st rental month being free plus a lock. The crew in Salisbury were very friendly and helpful, very down to earth people.

Matthew G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra O.  |  First Impressions 
Rating:
5.0

I am happy to have U-Haul as my storage unit manager while I am in the process of selling my house. It is reassuring that my belongings are safe and accessible.

Laurie K.  |  First Impressions 
Rating:
2.0

We chose Uhaul Storage as the location was convenient for what we were looking for and not for the service or management. Do not waste your time on the website looking for a unit to rent/reserve. The online reservation and email confirmation you receive mean absolutely nothing. If you call them or speak to them in person they will tell you that the units are given out first come first serve at physical check-in and that the reservation you have taken the time to make does not hold a space for you. Moving in itself is stressful enough, but packing all week and moving all day, hours in a truck, and then finding out that the storage size you are requesting is sold out that day is not available when you plan to arrive is just the most unsettling news. Luckily while we were a just a few hours from arriving to the facility they called us back and told us a room had just opened up. There should be a way to be able to reserve ahead of time and pay in advance in order to hold a room for your arrival.

Ava P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emily L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KRISTIN P.  |  First Impressions 
Rating:
4.0

A lock was supposed to be included in the rental of the storage unit and was supposed to be found just inside the door of the empty unit but there was no lock and when I returned to the office was told that they were out of stock, fortunately we had our own from a previous rental! Otherwise a great rental experience so far. I rented a truck too. Pleasant staff, his name was Matthew. Glad that I walked in to do the rental, I was repeatedly placed on eternal hold when I telephoned to reserve a unit and truck.

WILLIAM M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Florence P.  |  First Impressions 
Rating:
3.0

No one EVER answers the phone, and if they do, they don't know anything and tell you to call someone else! Today I would have had to wait an hour for someone to pick up the phone (automated machine told me). Plus, my "free lock" was NOT placed in my unit like they said they would. We had to leave it unlocked all night!

Diane W.  |  Online Move In 
Rating:
5.0

Staff was super helpful and friendly!!!

CHRISTINE S.  |  First Impressions 
Rating:
3.0

I can’t get into the building! My access code was not recognized

Anthony H.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

SCOTT C.  |  First Impressions 
Rating:
4.0

This facility is clean and convenient. The Manager (Adrian) is knowledgeable and the remainder of the staff (Alex) struggle, for example my reserved storage unit wasn't really reserved, and my unused cardboard box return which had been purchased earlier in the day was returned with a receipt, and yet I got a shrug of the shoulders and "something is wrong and we can't give you a return receipt but the money _should_ return to your CC in a few weeks", from the same employee who incorrectly told me my unit was reserved a few weeks ago. A+ would use again, but make sure you talk to Adrian.

Jonathan R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelley G.  |  First Impressions 
Rating:
5.0

what more can I say, Adrian is great to work with, alll is well from my end. but being the customer I have been for a very long time I think I should be given 2 free months of storage rental, same as nearby facilities are offering.

Leon F.  |  First Impressions 
Rating:
4.0

They seem understaffed, but still tried hard.

Thomas S.  |  Online Move In 
Rating:
3.0

Need an elevator or lift for second floor storage units. This is a storage facility not sure why there is no lift

James M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denise B.  |  First Impressions 
Rating:
5.0

What I enjoy most about this particular Uhaul are the employees. Never has there been a more friendly, understanding, straight down to earth collection of humans beings in one town let alone ONE BUILDING. Thank you all •💚• JET (Ashley Algren)

Ashley A.  |  First Impressions 
Rating:
5.0

Staff was super friendly and helpful!

Deborah K.  |  Online Move In 
Rating:
5.0

The help was amazing! Not to mention it must be the cleanest facility I have ever seen! All around excellent experience.

Tom G.  |  First Impressions 
Rating:
5.0

Jamie McPherson, Center Storage Manager very courteous and professional.

Lisa D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

allen S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alan C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carlos q.  |  First Impressions 
Rating:
5.0

Everyone was friendly, helpful and professional. Very happy and impressed with facilities and crew. They are great.

Michael M.  |  Online Move In 
Rating:
5.0

The staff was great, you computer system however is slow.

Philip Z.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tammy D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jami Z.  |  First Impressions 
Rating:
5.0

I have a Uhaul account and another locker in use. I was simply opening a 2nd locker and the number of questions and requests for 2 back up names and numbers at different addresses to mine seemed very odd. It took a lot longer to open the 2nd locker than I would have expected

kevin m.  |  First Impressions 
Rating:
5.0

My card had trouble working. It was hard to get in the door. That was the only glitch. Hopefully that will be resolved.

Erica N.  |  First Impressions 
Rating:
5.0

I found everything to be very professional I look forward 2 using the facilities to store my belongings

Teri D.  |  First Impressions 
Rating:
5.0

Everyone was wonderful

Betsy M.  |  First Impressions 
Rating:
5.0

Excellent help with everything.

Stephen C.  |  First Impressions 
Rating:
5.0

Great manager helpful/friendly Glad I rented at this location

Michael S.  |  First Impressions 
Rating:
5.0

Kris was so efficient and friendly and helpful Could not have asked for better service

Susan G.  |  First Impressions 
Rating:
5.0

Kris and Linda were GREAT!!! So glad I chose U Haul in Salisbury Massachusetts

howard a.  |  First Impressions 
Rating:
4.0

Once you are serviced, the employees help as much as I asked. Sometimes it takes a 20 min wait before you get service. Need patience....

Cindy W.  |  First Impressions 
Rating:
5.0

Easy process,explained in detail

Barbara W.  |  First Impressions 
Rating:
4.0

I was disappointed that no trailer hitch balls were available that matched the hitch on the trailer. Other sizes were available. I had to go to Home Depot for the correct one.

Jonathan N.  |  Overall Experience 
Rating:
5.0

Everything was simple, well explained and timely.

Emma D.  |  Reservation 
No reviews have been submitted for this location.

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