Customer Reviews for U-Haul Moving & Storage of Salisbury

4,821 reviews

1 Merrill St Suite #15   Salisbury, MA 01952
(Crossroads Plaza)

(978) 462-3058

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(978) 462-3058

1 Merrill St Suite #15
Salisbury, MA 01952
(Crossroads Plaza)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN W. 
Rating:
5.0

Everything was perfect. I always rent there because I know I will get great service.

VERN M. 
Rating:
5.0

Customer did not leave a comment.

Cheryl P. 
Rating:
2.0

I rented a van that came to me with an 1/8 of a tank of gas in it. The contract I was given said that it should have a 1/4 of a tank and, because it seemed unwise to rent anyone a vehicle with just 1/8 of a tank, I misread the fuel gauge thinking that the 1/8 mark was in fact the 1/4 mark. I returned the van after refilling it to that mark and at that point was informed of my mistake and that I'd have to fill it more to hit the real 1/4 line. Additionally, I was told uhaul has an additional charge for vehicles returned with less than a 1/4 tank of gas. The reason for my poor review is that I was rented a van with such a low tank in the first place and that the contract did not accurately reflect the gauge. While I did make a mistake reading the gauge, it's clear looking at the amount of gas I put in the van that it does not reflect the distance I drove (5.5 gallons for 20 miles) and therefore the contract was misleading.

Imogene R. 
Rating:
4.0

People returning vehicles need to be more responsible and make sure the rental company is informed specifically and adamantly concerning problems with the vehicles. I rented a 26' truck which was having great problems on the road. We limped it to the destination. On the way back, an hour away from home, it had to be taken off the road. Roadside assistance was great, unfortunately a third party stuck their nose in and caused an hour and half delay. WHEN I was able to speak to the manager, he immediately offered a perfect solution. I didn't have to ask. He was concerned and professional about the problem. The other people in this site were also amazing with the ease of rental and professional mannerisms.

LINDA A. 
Rating:
5.0

Your 15' truck with ez ramp made moving so much easier.

Stephen W. 
Rating:
5.0

Customer did not leave a comment.

Laurie M. 
Rating:
5.0

Customer did not leave a comment.

coburn F. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
1.0

let the customer know the fuel charges to include the $30 service charge and the 4 gallon charge of $21 for driving a total 13 miles. ou charged an addition $51 for 13 miles. It's my fault for not reading the very fine print for this CHARGE

Allan G. 
Rating:
5.0

The gentleman that assisted me with my rental was very helpful, polite, and courteous. Made the reservation online and was in and out both on the pick up and the drop off. A++

Merrick C. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

Patricia O. 
Rating:
3.0

Customer did not leave a comment.

Heidi E. 
Rating:
4.0

Customer did not leave a comment.

MIke L. 
Rating:
5.0

Super service, Very cortious Is will be back for sure. Keep up th good work!

Thomas L. 
Rating:
5.0

get newer trucks, the one I had was very old with over 122,000 miles on it, it was very dangerous to drive

JOSEPH D. 
Rating:
5.0

Customer did not leave a comment.

Anatol B. 
Rating:
5.0

Customer did not leave a comment.

mark N. 
Rating:
5.0

Customer did not leave a comment.

TRACEY W. 
Rating:
5.0

Don't change your staff! Keep these employee happy and buy them lunch or back up the brinks truck during review time. My experience at this location was fast, easy, and carefree! As a general contractor and business owner, I always admire when the process for customers runs so smoothly like it did for me

Vinny S. 
Rating:
4.0

Nice peaple! They helped me at the desk understand my fees. They where very good! Pete

peter K. 
Rating:
5.0

Customer did not leave a comment.

ivars J. 
Rating:
5.0

Very friendly and helpful staff!

caryn R. 
Rating:
5.0

VERY helpful and kind staff and store manager!! THANK YOU !!!!

murat B. 
Rating:
5.0

The online return process was absolutely terrible. It kept giving errors and crashing at various points through the process. It took probably 30 attempts over at least a half hour before I got lucky enough that it uploaded the photos and submitted the info properly. Very frustrating end to a long day.

Jake R. 
Rating:
5.0

Nothing everything was great!!

eric C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
5.0

Lisa and Benny are outstanding! They are both amazing and very helpful.

Mike Q. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

So easy, thank you

CATHERINE R. 
Rating:
5.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

I need to kno when this truck was rented? Because I believe it was a couple weeks to 3 week ago.

Kimberly M. 
Rating:
5.0

The employees we're great and helpful

GLENN K. 
Rating:
5.0

Customer did not leave a comment.

Matt D. 
Rating:
5.0

Customer did not leave a comment.

Philip P. 
Rating:
3.0

Slipped on oil in the back of a van and dropped a treadmill on my foot.

curtis C. 
Rating:
4.0

I was charged for estimated mileage, actually used 1/4 that amount - the truck had more capacity than I expected so only one trip was required. I was overcharged by $30. Will call on Monday for a correction. So, booking and check-in was great, truck was super, i checked out at the kiosk in the lot, should have gone inside. Checkout should be more careful to confirm data.

dean R. 
Rating:
5.0

Easy process and nice people working there. Truck worked great.

Steven H. 
Rating:
5.0

nice here

will W. 
Rating:
5.0

Thank you

Rosa M. 
Rating:
4.0

It took two days and two states to get the proper equipment. Your overall service is terrible. However, the people in Salisbury really stepped up to help out. I would not recommend renting a truck from your company. You make it very hard to do business. Plus, you your company is always trying to gig the customer for extra charges.... just like they did with me.

Andy S. 
Rating:
5.0

The staff was amazing on reservation, pick up & drop off !! Thank you so much for all your help Amesbury U-Haul!! My Son's wedding weekend was less hectic with the help of U-Haul! Rob Ouellette & Family

Rob O. 
Rating:
5.0

Customer did not leave a comment.

Brett H. 
Rating:
5.0

Customer did not leave a comment.

Brenda F. 
Rating:
5.0

Customer did not leave a comment.

Peter K. 
Rating:
4.0

Customer did not leave a comment.

SIobhan J. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

This is the 4th or 5th time I have rented from this location since moving to the area 2 1/2 years ago, and every experience has been enjoyable and stress free. Each employee I have worked with has been professional and pleasant to work with. No surly attitudes or attempts to tack on additional bogus charges. I have recommended them to others needing vehicles...

Alex M. 
Rating:
5.0

all was fine keep up the good effort

louis M. 
Rating:
1.0

Horrible the truck was dirty and they charged me $22 for 4gallons of gas when i only went 12 miles and i put $5 in because needle didn't even looked limeitmoved !!! Place is a ripoff!

ROLAND S. 
Rating:
5.0

Very kind and helpful made my moving easier

tina R. 
Rating:
5.0

I returned the trailer Friday at about 1:30 p.m. I received a call from U-Haul on Saturday asking me when I was returning the trailer. A bit of a disconnect there, I would say.

Jeff M. 
Rating:
5.0

Customer did not leave a comment.

daisha B. 
Rating:
5.0

Customer did not leave a comment.

Alberto L. 
Rating:
5.0

Customer did not leave a comment.

Bryan F. 
Rating:
5.0

Directions via link on website led to similar address in Newburyport instead of Amesbury, fyi

Jenifer C. 
Rating:
5.0

Customer did not leave a comment.

Bruce S. 
Rating:
5.0

Customer did not leave a comment.

Jone J. 
Rating:
4.0

Customer did not leave a comment.

MAUREEN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gene R. 
Rating:
5.0

Customer did not leave a comment.

Donna R. 
Rating:
5.0

Customer did not leave a comment.

Hailey K. 
Rating:
5.0

Staff were very nice, friendly, and helpful.

Carrie J. 
Rating:
5.0

All staff I interacted with was professional, friendly, helpful and courteous.

Chris A. 
Rating:
5.0

All staff I interacted with was professional, friendly, helpful and courteous.

Chris A. 
Rating:
5.0

All staff I interacted with was professional, friendly, helpful and courteous.

Chris A. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Jone J. 
Rating:
4.0

Customer did not leave a comment.

Bruce F. 
Rating:
5.0

Clean friendly atmosphere

TIAGO A. 
Rating:
5.0

Customer did not leave a comment.

Wayne G. 
Rating:
5.0

Very easy process! Staff was very friendly for both pick up and drop off! Those ladies rocked it!! Would highly recommend this location for your rentals!

maryJo K. 
Rating:
5.0

Very quick & easy pickup. Friendly staff. Truck in very good condition!

Betty T. 
Rating:
5.0

Customer did not leave a comment.

Heber T. 
Rating:
1.0

On returning the truck I twice requested it be inspected to confirm condition, gas and mileage readings. The staff refused my requests. When the receipt was received it showed incorrect mileage (actual mileage used was less than 25), excessive fuel charge and additional days. I went back on Mar 23rd at 3:00 pm to discuss these matters with a manager. Instead of reasonable customer care the man was beyond arrogant and disrespectful. Unless this matter is resolved I intend to post notice of these matters accordingly.

Neil P. 
Rating:
5.0

Customer did not leave a comment.

Sandra O.  |  Overall Experience 
Rating:
5.0

Excellent rental experience. Salisbury MA location always comes through like pros. Rental and paperwork is always Easy in/easy out. Thank you, I'll be back!

JON C. 
Rating:
5.0

Friendly staff; quick and easy rental

Duane C. 
Rating:
5.0

Very easy pick up, and quick drop off. Price was good. Clerk was friendly and efficient. Great customer service. Five stars. *****

Brian A. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
1.0

Truck cab was extremely dirty had to clean it myself it was so disgusting!!!!! Rental associate was very unprofessional!!!!!!! Truck maintenance was poor at best.

Edward H. 
Rating:
5.0

really helpful, kind and organized !

murat b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald A. 
Rating:
4.0

Van smelled like cigarettes. Should charge smokers extra to clean them or offer non smoking rentals.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

TRISTAN L. 
Rating:
5.0

Friendly & Helpful

CLYDE L. 
Rating:
5.0

Customer did not leave a comment.

RYAN A. 
Rating:
5.0

Customer did not leave a comment.

KEVIN B. 
Rating:
5.0

Customer did not leave a comment.

VILMARIE D. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
5.0

Customer did not leave a comment.

JEREMY P. 
Rating:
5.0

The only difficulty was only 1 associate to help people early in the morning, and the computer was not working. She handled the people who were being impatient very professionally.

JESSICA C. 
Rating:
4.0

Customer did not leave a comment.

Derek S. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS S. 
Rating:
5.0

Very friendly and professional staff. Pleasure to do business with them

Lucinda R. 
Rating:
5.0

I was a three locations and all were courteous & helpful!

Clyde L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Staff was knowledgeable, helpful, and friendly. Great experience.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

PETER K. 
Rating:
5.0

I had to change my reservation a few times. The staff at the location and on the phone were great—very friendly and helpful! The day I did rent the van, it was an easy and efficient experience. One of the best customer experiences I have had in a long time top to bottom!

SHARON C. 
Rating:
5.0

Customer did not leave a comment.

LAURA RICE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL A. 
Rating:
5.0

Customer did not leave a comment.

Chris L. 
Rating:
5.0

Customer did not leave a comment.

Scott C.  |  First Impressions 
Rating:
5.0

I will never again store items in an outdoor storage unit after having this experience. Thank you Salisbury,MA Uhaul Storage. - Kristin

KRISTIN P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

betsy m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

richard l.  |  Overall Experience 
Rating:
4.0

I called regarding my unit and date I was leaving so I wouldn’t be charged another month I was told a manager would get back but I never heard from anyone. Overall experience was great.

CRYSTAL G.  |  Overall Experience 
Rating:
5.0

easy check-in... very clean storage areas... very easy to use the facility...

Anton L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew G.  |  Overall Experience 
Rating:
5.0

Thank you. I wish price didn't go up.

howard a.  |  Overall Experience 
Rating:
2.0

I would never rent a unit from Uhaul EVER again. It was a nightmare from the start. The only upside was that it was free to keep my stuff there for 6 weeks after arguing with the manager about the rate. Then when the day came to move out they had put a lock on my unit. I had to search for an employee for 20 mins to help me figure out why the lock was there. I will never come back.

ELIZABETH F.  |  Overall Experience 
Rating:
5.0

Please use this place help they gave me is astounding

Anne H.  |  Overall Experience 
Rating:
5.0

When I reserved a unit, the rep didn't actually successfully reserve it, so another unit had to be secured on move day. Other than that everything was smooth, thanks! The three pin pads at the front door of the storage facility look identical and the technology on the digital readout seems half-baked. it shows me my first name and a word or two.

Jonathan R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Troy N.  |  First Impressions 
Rating:
4.0

The manager Joshua R? Is great and this flows over to this courteous and well trained staff. I had the pleasure of working with Alex, Kid a and I believe Tom. Will gladly recommend this Uhaul. taff -

Cheryll C.  |  Overall Experience 
Rating:
5.0

Amazing

TEDDY L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

darrel s.  |  First Impressions 
Rating:
5.0

Everyone was so friendly, informational, and helpful. Staff made it easy to rent a truck and get a storage unit. Thank you!

Kimberly R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD T.  |  Overall Experience 
Rating:
5.0

Facility has NO ELEVATOR- accessing second floor that’s stupidity - carry up flight of stairs -CRAZY

Richard B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Unity O.  |  Overall Experience 
Rating:
5.0

Facility has NO ELEVATOR access to second floor you have to carry your goods up stairs that ridiculous- I was storing office furniture copier etc / initially accepted 2nd floor room - arrived learning NO ELEVATOR- lovely Jennifer had 1st floor vacated that day and switched out - saved the day- no that’s customer service- satisfaction

Richard B.  |  Overall Experience 
Rating:
5.0

Thank you. Helpful courteous and well run.

ANDREA h.  |  Overall Experience 
Rating:
5.0

Lisa on the front desk was great!

Emily L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVEN C.  |  Overall Experience 
Rating:
3.0

Some of the staff are great, others seemed like you were bothering them by coming in. At times you have to wait for someone to be in the office to assist you. Storage room area was extremely clean, and well maintained. Good number of carts available.

Bradford S.  |  Overall Experience 
Rating:
5.0

I was a customer for 12 years and other then having to pay the monthly rent it was a good experience. Thanks for the good service

MARY M.  |  Overall Experience 
Rating:
5.0

Darrel from methuen mass was excellent. He was able to secure me a unit in Salisbury mass with the 1st rental month being free plus a lock. The crew in Salisbury were very friendly and helpful, very down to earth people.

Matthew G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra O.  |  First Impressions 
Rating:
4.0

Getting in and out of the facility was difficult. The doors were continuously broken. Also the rates continued to have significant increases year after year.

NATHANIEL W.  |  Overall Experience 
Rating:
5.0

I am happy to have U-Haul as my storage unit manager while I am in the process of selling my house. It is reassuring that my belongings are safe and accessible.

Laurie K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nikole G.  |  Overall Experience 
Rating:
2.0

We chose Uhaul Storage as the location was convenient for what we were looking for and not for the service or management. Do not waste your time on the website looking for a unit to rent/reserve. The online reservation and email confirmation you receive mean absolutely nothing. If you call them or speak to them in person they will tell you that the units are given out first come first serve at physical check-in and that the reservation you have taken the time to make does not hold a space for you. Moving in itself is stressful enough, but packing all week and moving all day, hours in a truck, and then finding out that the storage size you are requesting is sold out that day is not available when you plan to arrive is just the most unsettling news. Luckily while we were a just a few hours from arriving to the facility they called us back and told us a room had just opened up. There should be a way to be able to reserve ahead of time and pay in advance in order to hold a room for your arrival.

Ava P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emily L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KRISTIN P.  |  First Impressions 
Rating:
4.0

A lock was supposed to be included in the rental of the storage unit and was supposed to be found just inside the door of the empty unit but there was no lock and when I returned to the office was told that they were out of stock, fortunately we had our own from a previous rental! Otherwise a great rental experience so far. I rented a truck too. Pleasant staff, his name was Matthew. Glad that I walked in to do the rental, I was repeatedly placed on eternal hold when I telephoned to reserve a unit and truck.

WILLIAM M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Florence P.  |  First Impressions 
Rating:
1.0

security key did not work the whole time i rented the unit

Tammy P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARIE M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

stephen m.  |  Overall Experience 
Rating:
2.0

The front door lock system does not work correctly aren't worth correctly had to constantly go bug them to open the doors bug them to open the doors they should just replace the system consider replaced the system considering their charging almost $200 a month

fred c.  |  Overall Experience 
Rating:
3.0

No one EVER answers the phone, and if they do, they don't know anything and tell you to call someone else! Today I would have had to wait an hour for someone to pick up the phone (automated machine told me). Plus, my "free lock" was NOT placed in my unit like they said they would. We had to leave it unlocked all night!

Diane W.  |  Online Move In 
Rating:
5.0

Staff was super helpful and friendly!!!

CHRISTINE S.  |  First Impressions 
Rating:
3.0

I can’t get into the building! My access code was not recognized

Anthony H.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

SCOTT C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

morgan r.  |  Overall Experience 
Rating:
5.0

I stopped using your storage facility only because the price raises were too frequent. The facility, while mildly understaffed was excellent. I would NOT consider any other facility in the future.

Neil B.  |  Overall Experience 
Rating:
4.0

I know there’s a spot on the website that mentions the possibility of getting a multi level unit .. or something like that, but I would perhaps not have rented it if I knew there was not an elevator. It was challenging and time consuming for me to carry things up the stairs without use of a cart, dolly, elevator.

ELLEN L.  |  Overall Experience 
Rating:
4.0

This facility is clean and convenient. The Manager (Adrian) is knowledgeable and the remainder of the staff (Alex) struggle, for example my reserved storage unit wasn't really reserved, and my unused cardboard box return which had been purchased earlier in the day was returned with a receipt, and yet I got a shrug of the shoulders and "something is wrong and we can't give you a return receipt but the money _should_ return to your CC in a few weeks", from the same employee who incorrectly told me my unit was reserved a few weeks ago. A+ would use again, but make sure you talk to Adrian.

Jonathan R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelley G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin N.  |  Overall Experience 
Rating:
5.0

The only thing that surprised me was that after only six months the rate went up.

Thomas G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

victor v.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JEFFREY C.  |  Overall Experience 
Rating:
5.0

what more can I say, Adrian is great to work with, alll is well from my end. but being the customer I have been for a very long time I think I should be given 2 free months of storage rental, same as nearby facilities are offering.

Leon F.  |  First Impressions 
Rating:
5.0

I was in a rush to empty out my storage unit and in doing so I pulled a couch across the floor out to the front door, and I put some scuff marks on the floor, the gentleman working was not very happy with me, but instead of making a big deal about it, he actually offered to help me get my unit empty I’m not sure of his name but a great job to him for his professionalism, thank you again

Michael W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paul M.  |  Overall Experience 
Rating:
4.0

They seem understaffed, but still tried hard.

Thomas S.  |  Online Move In 
Rating:
5.0

No complaints

BRYAN C.  |  Overall Experience 
Rating:
3.0

Need an elevator or lift for second floor storage units. This is a storage facility not sure why there is no lift

James M.  |  First Impressions 
Rating:
5.0

The gentleman who helped me was excellent! Attentive, friendly, helpful. Your staff has always been very helpful but this young man, I think his name was Adrian was really great. He is an asset to your business. Thank you Ps. I am so lucky you are close by!

nita l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Princess Tanya N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael C.  |  Overall Experience 
Rating:
1.0

The storage unit rained dead bugs when I opened it, however, the low rating is because I'm being harassed through texts and emails to rate my experience with uhaul. It makes me want to not use uhaul again. Also, I referred a friend to this uhaul, and they screwed up which size unit she wanted, twice, including making her go to another uhaul for the truck, which made her have to pay for the extra mileage on it.

Martha S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sonja f.  |  Overall Experience 
Rating:
5.0

What I enjoy most about this particular Uhaul are the employees. Never has there been a more friendly, understanding, straight down to earth collection of humans beings in one town let alone ONE BUILDING. Thank you all •💚• JET (Ashley Algren)

Ashley A.  |  First Impressions 
Rating:
5.0

Staff was super friendly and helpful!

Deborah K.  |  Online Move In 
Rating:
5.0

SINCERELY LOVE EVERY SINGLE EMPLOYEE THANK YOU ALL 🕶

Ashley A.  |  Overall Experience 
Rating:
5.0

Adrian was friendly and professional.

Nikole G.  |  First Impressions 
Rating:
5.0

The help was amazing! Not to mention it must be the cleanest facility I have ever seen! All around excellent experience.

Tom G.  |  First Impressions 
Rating:
5.0

Jamie McPherson, Center Storage Manager very courteous and professional.

Lisa D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

allen S.  |  First Impressions 
Rating:
5.0

Jamie was amazing! She was super helpful in helping keep our storage unit during a difficult time. She was always polite, passionate and easy to talk with!

kimberly s.  |  Overall Experience 
Rating:
5.0

I would like to single out Jamie McPherson for being very patient with our indecisiveness. Job well done!! 5 Stars for her!!!

Sergio A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alan C.  |  First Impressions 
Rating:
5.0

This is the second time our company needed storage service. Your organization in Salisbury Ma is a well oiled machine. If our future needs require storage services in the future we will return. Thank you to the Salisbury staff.

Jonathan B.  |  Overall Experience 
Rating:
5.0

Jamie was great to work with. Knowledgeable and helpful

stanphe e.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marian L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAMELA U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew T.  |  Overall Experience 
Rating:
5.0

The storage manager was very helpful who is a lady but don't remember her name. But when I went to pick up the truck to empty my storage on the 8th the facility assistant manager who was a gentleman he was very very disrespectful. He takes about the lady who helped me on the 6th real bad he said she should have never do what she did also his inter act with me was awful. My card didn't work to get me back and forth get every trip I made. The guy who was doing the vehicle cleaning etc had to help me. The so called assistant manager was so bad I refuse to ask him any more questions. Don't remember his name but in a rating of 1 to 10 I gave him a -50. My service was excellent on Wednesday the 6th but terrible on the 8th Thank you very much.

Godwin W.  |  Overall Experience 
Rating:
2.0

Staff was always friendly and helpful however every time I called or arrived in person at the office I waited at least 20 minutes for assistance. Most employees seemed poorly trained and the facility always seemed understaffed. Storage room itself was secure and clean and never had difficulty accessing it. I only moved out because the rate increases were significant.

Glen B.  |  Overall Experience 
Rating:
5.0

John, the Assistant Manager and Jesse, UBox driver were so HELPFUL and PROFESSIONAL. They both work out of the Salisbury, MA Uhaul office.

diane s.  |  First Impressions 
Rating:
5.0

The manager is very professional and pleasant to work with. I recommend this Uhaul dealership.

RUDOLF K.  |  First Impressions 
Rating:
5.0

Jon is amazingly professional even in the face of temporary belligerence, that I may or may not have displayed. Could you please send me an email of my inbox tracking information. I just want to make sure everything is copestetic. Thank you again you guys are the best

Jason A.  |  Overall Experience 
Rating:
5.0

Jamie went above and beyond to help us get this move complete! She was available after hours when needed and very friendly and helpful! Thank you!

Jill S.  |  First Impressions 
Rating:
5.0

Great facility with helpful and friendly staff. Also rented a truck from here when I moved and the process for unit and vehicle rental were smooth and painless. Will definitely be coming back to rent from here next time I move!

Samantha H.  |  Overall Experience 
Rating:
5.0

It was wonderful to have some space during our transition.

WARREN G.  |  Overall Experience 
Rating:
4.0

The price of a 10 x 10 was not suitable to my means in the money I have I did move and I've been with you all for over I think six seven years I just needed a bigger space and Gordon is probably the best guy I know down there two other guys didn't help me at all though that's why I moved I didn't catch their name's.

David M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carlos q.  |  First Impressions 
Rating:
5.0

Everyone was more than helpful and took the time to understand our needs. Thanks!

Dina M.  |  First Impressions 
Rating:
1.0

This company doesn't have a clue about anything. Everytime I went there there was always a mess up. They had no clue what they are doing . I got over charged for a unit the first month that was supposed to be free because I rented a truck. Then I was supposed to be on automatic pay that they messed up and made me have a late charges.So all my stuff is out of this terrible place and. I will not be paying this months rent I had the bank stop all charges and changed my account number

Jay E.  |  Overall Experience 
Rating:
5.0

I found movinghelp.com to be difficult to use. The phone number on the website was disconnected. I had to hire an outside moving company to move.

christine r.  |  Overall Experience 
Rating:
5.0

John (I think his name is John) was super helpful. It was an end-of-the-month rental with an on-line reservation and some sort of U-Haul traffic/website mixup but he got me the truck. Not too happy about the website but super happy about Salisbury's efforts to rectify the situation. I'll call direct next time.

William B.  |  First Impressions 
Rating:
5.0

Storage Manager Jamie McPherson was a pleasure to work with when checking out - she made the process easy. Thanks Jamie!

Paul K.  |  Overall Experience 
Rating:
5.0

Everyone was friendly, helpful and professional. Very happy and impressed with facilities and crew. They are great.

Michael M.  |  Online Move In 
Rating:
5.0

The staff was great, you computer system however is slow.

Philip Z.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

BILLIE D.  |  First Impressions 
Rating:
4.0

The Staff was always helpful and friendly.

Donna G.  |  Overall Experience 
Rating:
5.0

I had a great experience, no complaints at all. Everything was easy and other than one time I had to change out an expired credit card I don't think I ever had to visit the main office but to move in and out for the last five years. The fact that I don't know anyone's name in the office is a good thing but they were very friendly coming in and going out. Good job.

ALEXANDER P.  |  Overall Experience 
Rating:
5.0

This store is emasculate clean direct professional minded what a change and seeing the lot uncluttered straight up to the front entrance spot on. I give this GM high marks and to his staff the change is fantastic . Ron Ramseur

RONALD R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

crystal m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carlos q.  |  Overall Experience 
Rating:
5.0

Manager extremely helpful

Joan C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jami Z.  |  First Impressions 
Rating:
4.0

Very nice and helpful staff. Seems the computer system for tracking available storage units needs work. They had to physically go look for an empty storage unit in the size we wanted.

michael j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael C.  |  Overall Experience 
Rating:
2.0

Slow, it seemed everyone who worked there was training. Nobody knew anything about the rental units. Your moving dollys are awful!

MATTHEW M.  |  First Impressions 
Rating:
3.0

Over priced compared to newer facility 6 miles away. Key card entry is hit or miss. Some of staff unsure how do certain things so a follow up visit was required.

Thomas G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Andress D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES B.  |  First Impressions 
Rating:
1.0

In the Salisbury haul the staff makes a lot of comments.I empty a storage asked for a record that it was close and you try to charge me for a empty storage

deborah r.  |  Overall Experience 
Rating:
5.0

I have a Uhaul account and another locker in use. I was simply opening a 2nd locker and the number of questions and requests for 2 back up names and numbers at different addresses to mine seemed very odd. It took a lot longer to open the 2nd locker than I would have expected

kevin m.  |  First Impressions 
Rating:
5.0

My card had trouble working. It was hard to get in the door. That was the only glitch. Hopefully that will be resolved.

Erica N.  |  First Impressions 
Rating:
1.0

For two years I had oil, pink in color dripping into my unit. Each time I complained, the oil was cleaned, but they never fixed the problem at it's source. Each time claiming they couldn't locate the owner of the init above me. In May 2020, I paid for May & June storage. At end of May myself & husband went to get some items out of the unit. The pink oil was again dripping into my unit. We had to clean it ourselves... then we just took everything out and terminated our storage. I asked for a refund of June rent, I was told I had to speak to the manager, so I left a message for him to call. He never called. I tried calling him and just got a recording with no option to leave a message. The Salisbury UHaul is filthy and there is no resolution to problems... alot of my personal belongings were damaged and had to be discarded. In my opinion, I think this facility is terribly managed... Never store belongings there!!

MARJORIE N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Suzanne c.  |  Overall Experience 
Rating:
5.0

I found everything to be very professional I look forward 2 using the facilities to store my belongings

Teri D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sheila V.  |  Overall Experience 
Rating:
5.0

Everyone was wonderful

Betsy M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael C.  |  First Impressions 
Rating:
2.0

After renting for several mos, returning security cards, lock, key, emptying unit. And receiving paid in full contract via email.... For mos later started receiving a monthly bill for same unit. Few days later. A late fee. I called and eventually it was resolved but how does thus happen?

Lawrence D.  |  Overall Experience 
Rating:
3.0

Staff was helpful in trying to fix an out of line door hasp. We finally got it closed but it will require repair.

Amy J.  |  First Impressions 
Rating:
5.0

Chris was helpful, professional, courteous, expeditious while maintaining social distance.

John a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david r.  |  Overall Experience 
Rating:
5.0

I needed a Uhaul on a Sunday was surprised that Salisbury MA was open with what's going on with covid 19. Staff was very helpful and explained the charges. We ended up needing a storage unit and was informed and instructed on how to gain access. Will definitely use this location again.

Mary H.  |  First Impressions 
Rating:
5.0

Excellent help with everything.

Stephen C.  |  First Impressions 
Rating:
5.0

Great manager helpful/friendly Glad I rented at this location

Michael S.  |  First Impressions 
Rating:
5.0

Kris was so efficient and friendly and helpful Could not have asked for better service

Susan G.  |  First Impressions 
Rating:
5.0

I’ve been using this U-Haul for years now, both for truck rentals and storage. I find the people to be very friendly and accommodating. I really have no negative things to say about the service and would recommend them to a friend.

PETER S.  |  First Impressions 
Rating:
3.0

Security card access was broken for at least a month. Doors were left open to anyone to access during business hours.

Melissa P.  |  Overall Experience 
Rating:
5.0

The lady who took care of me today was awesome. I can’t remember her name but she helped me out with everything I need and made sure I was completely satisfied. Best experience I have had with uhaul.

LLOYD B.  |  First Impressions 
Rating:
5.0

One night could be open til 9. And the lights turn off too quickly when you are in your unit going thru things. But other than that it’s a wonderful storage facility.. Thank you

Robin W.  |  Overall Experience 
Rating:
5.0

Kris and Linda were GREAT!!! So glad I chose U Haul in Salisbury Massachusetts

howard a.  |  First Impressions 
Rating:
4.0

The only suggestion I would have is to enable the door to be left unlocked when you are moving a good amount of material in or out of the facility. The constant locking on entry is tough.

Mike H.  |  Overall Experience 
Rating:
5.0

fantastic to feel your belonging are safe.

Cheryll C.  |  Overall Experience 
Rating:
5.0

I'm a long-time Customer w/ 3 different Storage units and many truck rentals in the past. You're my go to place! I was disappointed to hear when I rented Unit #2922 that you don't have any history of

Joe S.  |  Overall Experience 
Rating:
5.0

Ashley a at the store was really helpful and efficient. She got everything set up fast and made the experience very easy and pleasurable.

betsy m.  |  First Impressions 
Rating:
5.0

Everyone is so wonderful and helpful! These guys are the best hands down, from move-in to move-out! Keep doing what your doing! Ashley and Kris were especially helpful!!!

Gage R.  |  Overall Experience 
Rating:
5.0

Ashleyy6 was very knowledgeable, and helpful.

Michael M.  |  First Impressions 
Rating:
5.0

The 2 women on duty Thanksgiving Day were great . The storage manager was very helpful in getting my account closed.

Heather P.  |  Overall Experience 
Rating:
5.0

Very satisfied

carlos q.  |  Overall Experience 
Rating:
4.0

good experience

glenn t.  |  Overall Experience 
Rating:
4.0

N/A

John W.  |  Overall Experience 
Rating:
1.0

Where do I begin? This location is under staffed, under trained and unavailing. You need to clean house from top to bottom and replace your staff with educated, trained people. I will NEVER return.

Maureen R.  |  Overall Experience 
Rating:
5.0

The team in Salisbury is outstanding. They are passionate about meeting the needs of their customers.This is our second time working with them. We recommend them to everyone!

Annmarie M.  |  First Impressions 
Rating:
4.0

Was used for work storage, served the purpose

TERRY C.  |  Overall Experience 
Rating:
5.0

The woman who I worked with to get my storage unit was very friendly and helpful, very pleasant to work with. Facilities are very clean, and I feel my things are secure in the unit.

Samantha H.  |  First Impressions 
Rating:
5.0

Office and facilities were always spotless. Vehicles clean and well maintained. Staff always friendly and helpful.

John H.  |  Overall Experience 
Rating:
4.0

Once you are serviced, the employees help as much as I asked. Sometimes it takes a 20 min wait before you get service. Need patience....

Cindy W.  |  First Impressions 
Rating:
5.0

Spotless facility and great staff!

Kristin N.  |  Overall Experience 
Rating:
2.0

I booked out unit online and when we checked in, you couldnt find my reservation (even though I had an email confirmation and a printed receipt). And you charged me a higher monthly rate for it,

Amanda A.  |  Overall Experience 
Rating:
2.0

The staff is under trained and it took three times for them to find the correct key to open the storage unit I had just rented.

Maureen R.  |  First Impressions 
Rating:
5.0

Manager was excellent!!! Customer service was excellent!!

Lisa L.  |  Overall Experience 
Rating:
5.0

Easy process,explained in detail

Barbara W.  |  First Impressions 
Rating:
5.0

Always helpful

SUZANNE L.  |  Overall Experience 
Rating:
3.0

I couldn't wait to get out of there!. I felt harrast by the corporate over a 1 penny mistake that the staff made...really 1 penny? Nonseace! As supposed to b open 24 hrs. And wasn't.....Did not like

lisa l.  |  Overall Experience 
Rating:
5.0

Everything was handled in a professional and pleasant manner.

Donald M.  |  First Impressions 
Rating:
5.0

Good service

carlos q.  |  First Impressions 
Rating:
5.0

I had a great experience. Everyone is very friendly.

Briana C.  |  Overall Experience 
Rating:
5.0

Excellent

Tom R.  |  Overall Experience 
Rating:
5.0

Friendly staff

Luke G.  |  First Impressions 
Rating:
5.0

An employee who they called "Russ" made the registration process very easy. He, and what I took to be a general manager or some such were both excellent employees. It makes a huge difference.

Neil B.  |  First Impressions 
Rating:
5.0

The gentlemen were very nice and very helpful

Sheila P.  |  First Impressions 
Rating:
5.0

great staff and clean, secure facility.

Michael G.  |  Overall Experience 
Rating:
4.0

Employee was courteous, and very efficient at her job

Frank T.  |  First Impressions 
Rating:
2.0

The driver who delivered our boxes was helpful and drove in rush hour traffic on a Friday afternoon to get them back to us. Everyone else we dealt with was useless. We will not use uhaul again.

Kate P.  |  Overall Experience 
Rating:
5.0

A great place for storage and access. Even the restrooms were very clean. I would come back if I need storage in the future.

Shirley M.  |  Overall Experience 
Rating:
5.0

The storage facility was magnificent. The staff was accommodating and very helpful.

Bob T.  |  Overall Experience 
Rating:
5.0

The salesperson was pleasant and knowledgeable. I only had to wait a few minutes to get to the counter. He showed me the models and I made my decision. The transaction went smoothly.

Kevin C.  |  First Impressions 
Rating:
5.0

My entire experience from the first call from Maryland for my move up from these folks was fantastic! Extremely friendly and helpful staff, things were clean. They know how to run a storage facility!

Michael B.  |  Overall Experience 
Rating:
3.0

Billing is all mixed up and the screaming URGENT messages are unprofessional

richard c.  |  Overall Experience 
Rating:
5.0

Lisa and Ashley were extremely helpful and very efficient in helping me with identifying the availability and also generating the contract.. They were both very professional.

Simon W.  |  First Impressions 
Rating:
4.0

N/A

Richard R.  |  Overall Experience 
Rating:
4.0

Rented a unit while moving from one house to another. Always had access to the unit, building was clean, staff was friendly. I'd use this facility again.

erika d.  |  Overall Experience 
Rating:
5.0

U-Haul provides the greatest customer service I have ever experienced with any other company.

SANTOSH D.  |  Overall Experience 
Rating:
1.0

We were charged in error, had to call 8 times to resolve. Each call they said they’d call back but never would. Then we’d receive an email charging us more money. Awful service, would never recommend.

Christopher P.  |  Overall Experience 
Rating:
5.0

I cannot say enough about the staff, especially Lisa. I had to rent three storage units while I finished building my house. Lisa helped to take the pain out of my situation.

Melissa K.  |  Overall Experience 
Rating:
5.0

Service was very good

Leonard S.  |  Reservation 
Rating:
4.0

I was disappointed that no trailer hitch balls were available that matched the hitch on the trailer. Other sizes were available. I had to go to Home Depot for the correct one.

Jonathan N.  |  Overall Experience 
Rating:
4.0

Always very helpful staff. Facility might benefit from one extra person working on weekends, as there was often a long line for service during those times. Great service and location.

Sara K.  |  Overall Experience 
Rating:
5.0

I had never rented a storage unit before so was surprised to see how clean and secure the facility was. I will definitely recommend to people I know.

Robert M.  |  Overall Experience 
Rating:
5.0

I cant say enough about Lisa and the rest of the staff. I would have remained if they'd had the size unit I had to move into

VALERIE S.  |  Overall Experience 
Rating:
5.0

The facility was always clean, well lighted and very accessible. The staff was always professional, personable and helpful. I must admit the manager of the facility made the exceptional difference!

JANET A.  |  Overall Experience 
Rating:
2.0

I had a poor experience with the storage at this Uhaul location. The staff were less than pleasant and unhelpful at almost every interaction except the initial interaction. Would not recommend.

Nina G.  |  Overall Experience 
Rating:
5.0

Lisa is great person to deal with in my experience at Salisbury U-Haul. Ty.

David M.  |  Overall Experience 
Rating:
5.0

Thank you!

Pamela L.  |  Overall Experience 
Rating:
5.0

i have no negative comments other than in a few instances, there were many customers, and a long line waiting. because of the time each customer may need and the care given, it could be a long wait.

MARY J.  |  Overall Experience 
Rating:
5.0

They are helpful, when asked a question they are on top of it.

Darlene P.  |  Overall Experience 
Rating:
4.0

good job

MARC B.  |  Overall Experience 
Rating:
3.0

The manager just wanted to play on her phone and smoke cigarettes all the time.There was a lock on the door for not paying the rent that was due that day took 45minites to find the key

AMY D.  |  Overall Experience 
Rating:
5.0

The staff at Salisbury U-Haul were helpful and pleasant to work with. I was surprised when I saw the entire inventory of storage units. I would recommend using Salisbury U-Haul

PAUL M.  |  Overall Experience 
Rating:
4.0

My uboxes was supposed to arrive in Salem, but stuck there, which delayed the shipment

WEICAN X.  |  Overall Experience 
Rating:
5.0

Everything was simple, well explained and timely.

Emma D.  |  Reservation 
Rating:
1.0

In 1 word: terrible. The days leading up 2 delivery date called 6+ times & no one had any idea when my delivery was. Delivered a day late & 3hr past delivery window. Stuff dirty & broken. Never again!

Sydney S.  |  Overall Experience 
Rating:
5.0

This location and staff were way above par. Super friendly, professional, and just stellar in every way, shape, and form. The building was always bright and clean!

Wystan U.  |  Overall Experience 
Rating:
1.0

The process of getting a u-box was a disaster from the start to the finish. I would never do it again and if anyone asks me bout my experience I would tell them to run away, just run!

kevin b.  |  Overall Experience 
Rating:
3.0

we had difficulty closing and locking one of the U Bboxes.

ken f.  |  Overall Experience 
Rating:
5.0

No problems.

donald c.  |  Overall Experience 
Rating:
5.0

Matthew was very very helpful

DAVID C.  |  Overall Experience 
Rating:
5.0

Great customer service and helpful employees

ed c.  |  Overall Experience 
Rating:
5.0

No issues! The facility was always clean and our belongings stayed in good condition with no dirt, smells, or anything unfavorable. Convenient hours and loading/unloading space with ample moving carts

ALEX W.  |  Overall Experience 
Rating:
4.0

None

PAMELA D.  |  Overall Experience 
Rating:
5.0

All were helpful, polite and yet proff. look forward to doing more.Thank you staff.

John K.  |  Overall Experience 
No reviews have been submitted for this location.

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