Customer Reviews for U-Haul Moving & Storage of San Angelo

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of San Angelo

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Russell R.
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Nothing every thing went fine

Elizabeth M.
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Amazing customer service even during the crazy time of Covid-19

Warren J.
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Customer did not leave a comment.

Shane P.
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Excellent service. Staff was very helpful.

James P.
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Customer did not leave a comment.

Dale G.
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Customer did not leave a comment.

Darrell S. | Overall Experience |
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Great staff and facility. Would recommend to all my friends.

Ralph W.
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Customer did not leave a comment.

VIOSA A.
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My second time renting from this location both time with Ms.Lydia she was fantastic with helping me with Exceptional professionalism!!! Thank you Ms.Lydia

Larry T.
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Customer did not leave a comment.

SUSAN P.
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Although I did online check in and payment still waited in line inside store

Dale G.
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Impressive drop-off process! The agent checking us in was very helpful, courteous, friendly, and polite. Made us feel welcome and provided a smooth return process.

William W.
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The trailer was not water tight. It leaked, either from the wheel wells or the roof.

Guillermo V.
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Staff is great and easy to work with

GWEN C.
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Customer did not leave a comment.

Robert M.
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Although this location was short-handed, they allowed me to return the trailer quickly and efficiently. The employee who helped me was surprised the trailer had been rented to me with such a bad tire.

Tim R.
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Great service

Anthony E.
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Customer did not leave a comment.

Melodie L. | Overall Experience |
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Customer did not leave a comment.

Caroline M.
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Had a mix up on storage containers but desk clerk resolved the problem to my satisfaction and was resprctful

Maria M.
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Customer did not leave a comment.

Dan P.
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Nice folks. Good efficient and eager.

Pablo R.
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Customer did not leave a comment.

Andrew J.
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Well located on a major thoroughfare and a staff that is very helpful.

Shari W.
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Customer did not leave a comment.

Brandon F.
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The truck they tried to give me at first has warning lights on the dash, so I made them switch me to a different one. The one I ended up with the air conditioning only worked about half the time of that which makes for a miserable 3 hour drive I 80+ degree weather. Very disappointed in the quality of the trucks. I paid more to use a uhaul as opposed to budget because they usually have the better trucks. This proved not to be the case here.

Mark C.
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Drop off location was managed well and staff made you feel welcome.

Dennis L.
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Turn signals didn't work properly. Were very helpful

Kenneth R.
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It all went according to plan

Billy H.
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Customer did not leave a comment.

Patricia M.
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Customer did not leave a comment.

WILLIE T.
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Customer did not leave a comment.

Steve G.
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The store needs more employees, waited 30 minutes even though I had a reservation and checked the reservation three days before pick up. the trailer was late coming back from the previous customer and it was a little dirty. My biggest concern is the wrong drop off location fee - if I had known or been informed it was an additional charge I just would’ve waited till Monday when the place I originally chose was open. This experience makes me feel like Uhaul pulled an under the table money grab!

Carl R.
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Customer did not leave a comment.

Amador M.
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None

Lizeth C.
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Customer did not leave a comment.

donna M.
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Customer did not leave a comment.

Shelly T.
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Customer did not leave a comment.

Raymond D.
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Customer did not leave a comment.

veronica s. | Overall Experience |
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Customer did not leave a comment.

Karnella B.
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Customer did not leave a comment.

Francisco V.
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Customer did not leave a comment.

Floyd P.
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Customer did not leave a comment.

Lisabath B.
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Wait time was long. Should be quicker check in when you reserve online

Robert P.
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Customer did not leave a comment.

Gregor I.
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Customer did not leave a comment.

Jeremy R.
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Customer did not leave a comment.

Jerry A.
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i rent U-Haul ALL THE TIME FOR WORK... I brought this U-Haul back and as usual ask to ask for my receipt to be emailed . Representative wanted me to wait and do a walk thru with her and check lights and shit. I told her I had my Lyft driver waiting but she didn’t care. Insisted that I had to be there to do a post trip. I TOLD HER THAT IS NOT MY JOB TO DO THAT WITH HER.IT WAS TOTAL BULLSHIT AND A WASTE OF MY TIME. I will still rent from U-Haul but I WILL NEVER DO THAT AGAIN.

Dale H.
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Customer did not leave a comment.

elaine L.
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Customer did not leave a comment.

Shelby W.
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Customer did not leave a comment.

Baxter K.
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More customer service people. The wait is long

James M.
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Customer did not leave a comment.

Valori M.
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Customer did not leave a comment.

Marcelo G.
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Customer did not leave a comment.

VIOSA A.
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Nothing it was exceptional service! Lydia was amazing Thank you

Jacob F.
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Customer did not leave a comment.

Robert S.
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Trailer had broken glass when we picked up and lights did not work - got pulled over by DPS at night due to lights not working.

Alicia G.
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Customer did not leave a comment.

Lauren F.
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Customer did not leave a comment.

Noah M.
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Customer did not leave a comment.

Kenda B.
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Customer did not leave a comment.

Jonathan S.
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This location is not run well. The customer service is not good. We had a long term storage unit and the climate control was a joke (we have photos of the temp reaching over 95*). Unfortunately it's one of the only uhaul places with trailers in stock when we need them. Service is slow, rude, and the guy acts like he is annoyed by every person that walks in. Find another job if you don't like it! Sad thing is he manages the place so there is no one above him to complain to. My husband reserved the trailer online and still had to wait 30 min because he just didn't care to do anything timely.

Corey S.
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Customer did not leave a comment.

Gary P.
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Crowded lot. A lot of equipment and vehicles.

Rodger H.
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Customer did not leave a comment.

David C.
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Customer did not leave a comment.

Marsha H.
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Customer did not leave a comment.

Larry D.
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Easy drop-off

Daniel S.
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Customer did not leave a comment.

ADRIAN S.
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I had to make 2 trips because the uhaul could not fit all of my belongings in one trip. I was going to call to extend my truck for another 2 days because I was unloading the second load by myself and the person i spoke with over the phone was extremely rude and demanded I have the truck returned in 1 day so I spent the whole day and night until the next morning trying to meet your deadline to avoid any conflicts with Uhaul. My belongings had to be placed outside on my driveway because I had no time to sort the boxes out. They are still outside because I'm having to rest my legs from over working them.

Andra M.
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Customer did not leave a comment.

Kevin H.
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Have employee's there on time

Tracy G.
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I had 8:00 as my pick up time. When i arrived, the store was closed, and at least 3 other people waiting since 7. Called the 800 number and they notified some manager, and an employee finally showed up little before 9:00. It was pointed out this a common occurrence for this store. Horrible way to run a business. But thanks to the young man that did show up on his day off and tried to help all of us as quickly as he could.

Rebecca J.
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Inside of cab was covered with cat hair. Inside of truck was clean and in great condition.

Michael N.
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Have more customer service agents onsite to help. There was only one woman there and she did a good job, but there should have been two there.

Sue E.
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The two people who were supposed to work did not show up. Finally about 8:45 a young man showed up (he was not supposed to be there) and did a really good job of getting all of us some help. The people who were supposed to pick up their order had to wait from 7 to 8:45. That is unacceptable. Then I had to wait 30 minutes while he finished with the other who were there first. The manager could not be reached, so this college student did a remarkable job in light of the circumstances. He should definitely get a really big raise and thank you for a job well done. As I was leaving, I noticed that you only pay $9 an hour, so if you went up on salary you might could attract people who care about their job.

Joshua C.
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Customer did not leave a comment.

Kenneth S.
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Staff were awesome.

ronald A.
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Site wasn’t quite ready for me.

Paul M.
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This was the first location I went to. I was told instead to go to a place called The Donut Shop which was where my reservation was supposed to be. The truck was not there nor was the location open. I called U-Haul and was sent to a location across town that had my truck in stock. Turned out this location was also closed. I was then sent back to my original starting point. The employees at this location were polite and helpful, it was the U-Haul corporate Customer service/online reservation system that gave me an overall poor experience. I will not be using U-Haul again. I also had a lot of problems with a U-Move it equipment transfer, basically same story. The coordination on U-Haul’s end was poor and resulted in me and my family being treated disrespectfully and severely inconvenienced.

Michael M.
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Was processed and out of the location in a hurry. Very satisfied

Ave O.
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Customer did not leave a comment.

SAMUEL D.
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Customer did not leave a comment.

Abraham E.
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Customer did not leave a comment.

William B.
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Customer did not leave a comment.

Roy P.
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Staff was great, even helped determine a burnt fuse on my towing vehicle.

Jeffrey A.
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The San Angelo, TX facility on S Koenigheim Street is by far the best U-Haul facility that my family or I have ever used. From the friendly staff to the clean equipment and storage facilities, I would not trust any other place to store my belongings.

Jose P.
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No comments just not happy with Uhaul service.

George A. | Overall Experience |
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There should be more places like u haul . They are very friendly . The most important thing about them they will work with you

Michael M.
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Customer did not leave a comment.

Jeremy A.
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Keep up the good work

Michael O.
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Customer did not leave a comment.

judy C.
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They are short handed... this is a busy busy busy location Because of the Air Force Base here. I have rented U-Haul in many many places but I have never had to wait as long as I have to wait here. They need more employees

Melanie A.
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I always enjoy using uhaul. Everyone is helpful and friendly. And the price is hard to beat!

James A. or Kath W.
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I did not the $20 fee when I brought the truck back a day earl and miles still left on it. If I would have known I would have turned it in on Fri. January 3rd.

Raymond D.
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Ok

Victor H.
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Customer did not leave a comment.

CAMERON M.
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Customer did not leave a comment.

John H.
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Customer did not leave a comment.

Marcus B.
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Customer did not leave a comment.

Anthony B.
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Customer did not leave a comment.

Salvador G.
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Waited over 2 hrs to get equipment and they had to fix what was given to us. But they did offer a discount and were super nice.

Steven A.
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Lydia, Thomas, Lovelle, Scott, Hayden and all the team have always been fantastic to work with this is why we return to your location and this UHaul! Your San Antonio Customer Service team has a lot to learn about Customer Service- they have been rude and very unprofessional and uncaring- NOT good Customer Service!

Lucky W. | First Impressions |
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Very professional and understanding

Railynn T. | Overall Experience |
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The guy that rented the space was flat. He did not tell me where to scan my card or tell me I had to have a round lock so had to get that cut off because of wrong keys. After that, smooth sailing

PENNY C. | Overall Experience |
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The customer service guy inside needed help. Checking people in and out, checking units, and getting rentals ready.

Railynn T. | First Impressions |
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My facility is great, thank you. However, the guy that did check in was blah...did not say hello, was very flat when talking, did not tell me the price, give me receipt or where to swipe the card.

Christopher J. | First Impressions |
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I had great experience.

grace p. | Overall Experience |
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Thank you all for your assistance during a very difficult time in my parents lives. Tornados are evil. Lavell showed his knowledge and upmost respect to me and my family. Thank you all!!

Cody S. | Overall Experience |
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I only used this unit for about 2 months but was moving stuff in and out frequently. We had a lot of issues but none major- access card not reading, doors wouldn't open etc

Joseph d. | First Impressions |
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They did a great job. The owners son was there leading the work. They were very respectful and stacked our home goods amazingly.

MARTA M. | Overall Experience |
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Awesome

George A. | First Impressions |
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Great service and people

Lia c. | First Impressions |
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Super helpful Hayden made us feel cared for! Excellent service when I arrived at the store to sign the contract. Terrific young man!

Cathy m. | Overall Experience |
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Nice place. Secure.

PENNY C. | First Impressions |
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The employee inside was very helpful and he was busy. Seems to need some help with outside work. That way it doesn’t take him away from serving customers inside.

John S. | Overall Experience |
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Great staff

Melissa L. | Overall Experience |
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I am so impressed with the customer service at this U-haul. You have a good team at this store.

gala m. | Overall Experience |
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If I need a storage facility in the future, I will choose u-haul again everytime.

jesse s. | First Impressions |
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very friendly, courteous, and informative. did a great job! Will recommend to everyone .

Willa B. | First Impressions |
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The gentlemen working the day I turned my truck in were phenomenal. Professional, courteous, and very accommodating. I came in contact with all three of them and they were all amazing.

Ted S. | First Impressions |
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Great Service and Very Professional, Friendly and Courtesy Employees!

Michael C. | Overall Experience |
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X

Beverly P. | Overall Experience |
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The employee didnt put in the computer that I moved out of storage unit.I leased a truck right after..i returned boxes and was told i would owe a couple dollars the next day..now im being billed 44.00

Rick S. | First Impressions |
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Your service was an A+,Your help was very well appreciated. Your service on the renting storage was very much appreciated. Thank You. And we look forward to working with you.

DAVID J. | Overall Experience |
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The lady was very helpful and did everything she can to help out.

Yemi O. | Overall Experience |
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People here have no clue of how to do their jobs. They gave out wrong trucks, charged you excessively for wrong equipment. Forgot to put a dolly I paid for in truck. Very unfriendly and unprofessional

Joshua D. | First Impressions |
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Amazing service and friendly staff.

Yozefu R. | First Impressions |
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Lydia and Scott were very professional and extremely helpful. Yozefu

David K. | Overall Experience |
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I rented a trailer to move to Ky I was suppose to get 1 month rental when I arrived in Owensboro Ky. No such luck Not only did I have to shell and extra 100 dollars when I got there. I got sent to 4 U

David D. | First Impressions |
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Exceptional service and professional courtesy

Garry B. | First Impressions |
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Very good customer service. Extremely knowledgeable and friendly.

ruben r. | Overall Experience |
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When I first arrived you only had one person on duty and she was very busy which made the customers uneasy. She did her best and was very friendly but I would recommend more help.

Santiago D. | Overall Experience |
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No gate. Automatic doors didn't work. Didn't get an outside unit. Understaffed. Couldn't get an auto transport. They suck. Went with Budget Rental. Will never use Uhaul services of any kind again.

scott o. | First Impressions |
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Very Helpful & Friendly.

BEVERLY P. | Overall Experience |
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Employees were super, super nice. Felt my stuff was one hundred percent safe. Would highly recommend.

RACHEL E. | Overall Experience |
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Quinton and Heather was very knowledgeable and friendly thanks for the storage unit and van. Great service!

Rodrick T. | Overall Experience |
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The U-Box experience was horrible, U-Haul needs to make the decision if they want to be in the storage container moving business or not. I've NEVER dealt with so many people that tried to pass the bu

MARTA M. | Overall Experience |
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I highly recommend your storage facility..

ruben r. | Overall Experience |
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Quinton was a great help. Geat customer service.

Barbie R. | Overall Experience |
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There was a lady that helped us I can’t remember her name but she excellent on 8/14 when we picked up Ubox

ruben r. | Reservation |
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The lady working there was very nice but she was the only one working and I had to unhitch my own trailer and leave it. she was very busy and needed more help.

DARIN Z. | Overall Experience |
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Paid for climate controlled, but inside storage unit was hot, even hallways were warm. Once gated access removed, security appeared more vulnerable. Frequent price increases became irritating.

Christopher S. | Overall Experience |
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The San Angelo location is woefully understaffed and also understocked. I had major problems using U-Box and had to go entirely through corporate to resolve the issue. Local wasn't at all helpful.

Yolanda S. | Overall Experience |
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Excellent customer service!

kirk r. | Overall Experience |
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Clean facility, helpful staff, they seem to be understaff at times.

No reviews have been submitted for this location.

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