Customer Reviews for U-Haul Moving & Storage of San Angelo

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of San Angelo

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Jessica C. on

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Very friendly staff

Tommy U. on

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Comply with customer contracts and payment.

Rebecca A. on

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Super friendly

Scott H. on

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Customer did not leave a comment.

Tim R. on

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Staff was first rate. In and out in less than 5 min

Ruben R. on

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The attendant was very helpful

oscar a. on

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Nothing

Railynn T. on

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My facility is great, thank you. However, the guy that did check in was blah...did not say hello, was very flat when talking, did not tell me the price, give me receipt or where to swipe the card.

John L. on

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Rosalita T. on

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Make sure all reservations done online with all Information plus payment info have the truck they need available for pickup that day. I was shock and upset when I tried to verify the day before pickup and she told me they did'nt have the truck I signed up for and I was'nt in the computer. So she tried to talk me into a 20ft which I denied. Very young people working I figured must be a family business.

Walter M. on

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It was practically perfect, I can't say more.

Phillip B. on

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Christopher J. on

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I had great experience.

Grady M. on

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Kyle E. on

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Jo G. on

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Faster service. Terrible experience. I only had truck for 3 hrs and it cost $57! Ridiculous !!!

George P. on

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John B. on

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Ross C. on

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grace p. on

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Thank you all for your assistance during a very difficult time in my parents lives. Tornados are evil. Lavell showed his knowledge and upmost respect to me and my family. Thank you all!!

Will W. on

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Very well run. good job.

Rod H. on

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Jenny E. on

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Gary B. on

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Tony M. on

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Sean C. on

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Charles Y. on

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Very efficient and nice to deal with.

Cody S. on

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I only used this unit for about 2 months but was moving stuff in and out frequently. We had a lot of issues but none major- access card not reading, doors wouldn't open etc

Charles A. on

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Without second thought, I now know that I will never again use UHAUL as a moving service, nor will I recommend the company to anyone else. Although it was not one single event that has made this decision, it was a compilation of little nuances that have brought me to this opinion. First things first, I order boxes form the San Angelo location for pickup at a certain time. As a company you must be aware that time is money. So it was aggravating to see that upon arrival the boxes were not ready for the pickup time that I allotted. So I had to wait for the employee to gather all the requested packing materials so that I could go home and begin the process. Upon getting all the boxes the employee informs me that the "Dish Saver Pack" that I ordered was not available. They took my contact information and said they would call me immediately when the material became available. Therefore I refrained from packing my dishes until more than a week had passed by. I then went to the store to get a refund and to get additional supplies. I see upon walking into the store that there were numerous Dish Saver packs available for whomever to purchase. At this time my dishes were already packed and ready to go. So the promise to contact me was never fulfilled. Next comes the truck. I reserve it online and have it for pickup at the store. I realize that I had reserved the incorrect date, so I go to the store to change my reservation, but also to confirm that my truck will be there. The employee confirmed that the truck will be there along with an appliance dolly and a regular dolly to assist in moving some of the bulkier items. Come moving day I show up to the store around 15 minutes after opening to pick up the truck because I have a long day of moving ahead of me. I realize that the front doors are locked, and it takes 2 employees around 10 minutes to figure out how to open the doors. I get inside and ask about my truck that is supposed to be ready and a sleepy eyed employee says he has to go check. I give him my information and he goes out to make sure the truck is ready. He comes back with the keys only to inform me that the dolly's that had reserved almost 2 weeks ago are not present. That they don't have any dolly's at all in the store to let me use. So I will just have to make do, another issue. He gives me the paperwork and tells me to return the truck with 3/4 full of gas. So now I have to go out of my way and make additional stops in order to rent dolly's from both my departure and unload location. But it was no skin off of their teeth. I just grin and bear it and get in the truck (which smells like cigarettes and I don't even smoke) and proceed to handle the move the best I can. Then after finishing my cross country move, I take the extra time to sweep out the truck, clean the front, vacuum any trash that might have been in the cab, and go to the gas station. I put well over 3/4 a tank of gas in and proceed to the drop off location. The locatio

David C. on

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Joseph d. on

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They did a great job. The owners son was there leading the work. They were very respectful and stacked our home goods amazingly.

Mary C. on

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gerald g. on

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Kate K. on

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Carlos R. on

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Excellent service

eva w. on

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MARTA M. on

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Awesome

George A. on

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Great service and people

Lia c. on

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Super helpful Hayden made us feel cared for! Excellent service when I arrived at the store to sign the contract. Terrific young man!

Cathy m. on

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Nice place. Secure.

PENNY C. on

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The employee inside was very helpful and he was busy. Seems to need some help with outside work. That way it doesn’t take him away from serving customers inside.

John S. on

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Great staff

Melissa L. on

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I am so impressed with the customer service at this U-haul. You have a good team at this store.

gala m. on

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If I need a storage facility in the future, I will choose u-haul again everytime.

jesse s. on

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very friendly, courteous, and informative. did a great job! Will recommend to everyone .

Willa B. on

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The gentlemen working the day I turned my truck in were phenomenal. Professional, courteous, and very accommodating. I came in contact with all three of them and they were all amazing.

Ted S. on

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Great Service and Very Professional, Friendly and Courtesy Employees!

Michael C. on

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X

Beverly P. on

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The employee didnt put in the computer that I moved out of storage unit.I leased a truck right after..i returned boxes and was told i would owe a couple dollars the next day..now im being billed 44.00

Rick S. on

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Your service was an A+,Your help was very well appreciated. Your service on the renting storage was very much appreciated. Thank You. And we look forward to working with you.

DAVID J. on

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The lady was very helpful and did everything she can to help out.

Yemi O. on

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People here have no clue of how to do their jobs. They gave out wrong trucks, charged you excessively for wrong equipment. Forgot to put a dolly I paid for in truck. Very unfriendly and unprofessional

Joshua D. on

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Amazing service and friendly staff.

Yozefu R. on

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Lydia and Scott were very professional and extremely helpful. Yozefu

David K. on

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I rented a trailer to move to Ky I was suppose to get 1 month rental when I arrived in Owensboro Ky. No such luck Not only did I have to shell and extra 100 dollars when I got there. I got sent to 4 U

David D. on

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Exceptional service and professional courtesy

Garry B. on

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Very good customer service. Extremely knowledgeable and friendly.

ruben r. on

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When I first arrived you only had one person on duty and she was very busy which made the customers uneasy. She did her best and was very friendly but I would recommend more help.

Santiago D. on

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No gate. Automatic doors didn't work. Didn't get an outside unit. Understaffed. Couldn't get an auto transport. They suck. Went with Budget Rental. Will never use Uhaul services of any kind again.

scott o. on

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Very Helpful & Friendly.

BEVERLY P. on

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Employees were super, super nice. Felt my stuff was one hundred percent safe. Would highly recommend.

RACHEL E. on

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Quinton and Heather was very knowledgeable and friendly thanks for the storage unit and van. Great service!

Rodrick T. on

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The U-Box experience was horrible, U-Haul needs to make the decision if they want to be in the storage container moving business or not. I've NEVER dealt with so many people that tried to pass the bu

MARTA M. on

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I highly recommend your storage facility..

ruben r. on

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Quinton was a great help. Geat customer service.

Barbie R. on

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There was a lady that helped us I can’t remember her name but she excellent on 8/14 when we picked up Ubox

ruben r. on

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The lady working there was very nice but she was the only one working and I had to unhitch my own trailer and leave it. she was very busy and needed more help.

DARIN Z. on

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Paid for climate controlled, but inside storage unit was hot, even hallways were warm. Once gated access removed, security appeared more vulnerable. Frequent price increases became irritating.

Christopher S. on

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The San Angelo location is woefully understaffed and also understocked. I had major problems using U-Box and had to go entirely through corporate to resolve the issue. Local wasn't at all helpful.

Yolanda S. on

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Excellent customer service!

kirk r. on

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Clean facility, helpful staff, they seem to be understaff at times.