Customer Reviews for U-Haul Moving & Storage of San Angelo

4643 reviews

1330 S Koenigheim St   San Angelo, TX 76903
(Hwy 87 South @ Av-J)

(325) 655-0595

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(325) 655-0595

1330 S Koenigheim St
San Angelo, TX 76903
(Hwy 87 South @ Av-J)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

CHESTER W. 
Rating:
2.0

Out of 4 young men, only 1 was willing to help put the trailer on my Truck. The guy that processed my paperwork was clocking out at 1pm Friday. 1 was eating. 2 others apparently had just come in. The one leaving tells the other 3 “Someone help this lady, I have to clock out at 1”......dead silence. I said “ not everyone at once”. The one eating said “ I'll go”. This is not the first time we have experienced this type of customer service, where we are not helped right away. However, the guy processing my paperwork and the one who did hitch the trailer for me, did provide me with exceptional customer service. Upon returning the trailer on Saturday 4pm, the same guy that was willing to hitched the trailer, recognized the truck, he quickly and effectively got the the trailer unhitched. You need more people who are willing to go that extra mile in customer service, especially for a name like Uhaul that we continue to trust.

JENNY M. 
Rating:
5.0

Customer did not leave a comment.

JOSIE T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Casey C. 
Rating:
1.0

Customer did not leave a comment.

ANDRE K.  |  First Impressions 
Rating:
3.0

Botton if storage not sealed in one corner and open on top between compartments. Mice droppings. Increased cost did not justify storage space size.

Alejandro P.  |  Overall Experience 
Rating:
5.0

The two gentlemen working at the time I was there were really helpful and professional, I will definitely use uhaul again in the future

EDDIE F. 
Rating:
5.0

Customer did not leave a comment.

Juan P. 
Rating:
4.0

Customer did not leave a comment.

Terry M.  |  First Impressions 
Rating:
5.0

They are awesome people. Give them a chance to help you.

John K. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGEL M. 
Rating:
5.0

I was very satisfied with the staff, and the time it took to get my needs met. They offered so much for so little. The prices were just right. The truck was very clean and maintained. I see nothing wrong with this store. I would recommend the store in San Angelo Tx. No problems or waiting there.

Grace P. 
Rating:
1.0

I was very impressed by the 2 friendly gentlemen that was working in the front. They addressed my questions and recommended other services. They were friendly it took no time at all to get the last minute service that was needed. I was very satisfied with the uhaul service in San Angelo, Texas. I would recommend this store to anyone. You will not be disappointed. Thanks Uhaul.

Grace P.  |  First Impressions 
Rating:
3.0

Our storage unit had a leak so a lot of clothes and wall decor got ruined due to mold . Other than that it did it’s job .

Donovan H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WENDY L. 
Rating:
5.0

All was great.

KEVIN H. 
Rating:
4.0

Customer did not leave a comment.

Venancio C. 
Rating:
5.0

Excellent customer service

Ana Lidia A. 
Rating:
5.0

This place is the place i will go every time i need to rent a trailer. Very professional and very helpful. The employees are super nice as well. Thank you u-haul.

JAIMIE C. 
Rating:
5.0

Please with service except for the overall price

DANIEL S. 
Rating:
5.0

I had a great experience from your knowledgeable staff.

VICTOR C. 
Rating:
5.0

Customer did not leave a comment.

Jessica C. 
Rating:
4.0

Though I was charged for moving blankets, there were none in stock. Maybe that could be checked before charging the customer.

Leslie S. 
Rating:
5.0

No improvement needed

DILLON D. 
Rating:
5.0

Yall are GREAT! Thanks for everything:)

ROBYN L. 
Rating:
5.0

Customer did not leave a comment.

VICKIE C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTLYN J. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
4.0

Customer did not leave a comment.

KATRINA D. 
Rating:
5.0

Customer did not leave a comment.

Ron M. 
Rating:
5.0

It was easy and a positive experience for me.

FRED A. 
Rating:
3.0

Customer did not leave a comment.

JEFFREY F. 
Rating:
5.0

Give them a raise

BRANT CASEY-LYNN S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

timothy s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERESA D. 
Rating:
5.0

Uhaul in general is an impressive company and this store and facility in particular is the best of the best. From the folks who work the counter and will carry supplies to your car to the manager who when we first started renting the unit ran me to my house in the neighborhood when my wife and I had a problem with one of our cars there. We are using Uhaul for our move and will definitely use them if we need storage in our new town. Thank you!

Thomas D.  |  Overall Experience 
Rating:
1.0

I was told the uhaul had 1/2 a tank. It only had a quarter of a tank. I took a picture and called and told them. They said it wasn't an issue and would take the charge off. I just looked at my charged and it says it's an extra $24 for 8 gallons. I put gas back in. So why do I have this extra charge?

EMILY L. 
Rating:
5.0

Service was excellent!

CLAUDIA G. 
Rating:
5.0

Customer did not leave a comment.

kimberly w.  |  Overall Experience 
Rating:
5.0

2nd time here to rent a vehicle. Claudia offered GREAT CUSTOMER SERVICE, each time. And I have to say all the employees had great attitudes.

KEANEMARCIA C. 
Rating:
4.0

Customer did not leave a comment.

Terry A. 
Rating:
5.0

Customer did not leave a comment.

ROY A. 
Rating:
3.0

The storage units need refurbished. A little pricey compared to others. Was convenient due to uboxes being there. The employees work very hard and are very busy. But the place is overburdened. I don’t like to go there because it takes a very long time for service. There aren’t enough employees for the amount of customers.

John J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tyler H. 
Rating:
5.0

Everything went well. They didnt end up having my truck when I went but they got me right into a different one . Great service. You pay for exactly what u get and use.

Melissa P. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH MARTINEZ M. 
Rating:
5.0

Only issue is the storage is a little tight in some areas for the bigger trucks

JASON M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAMAZENA O. 
Rating:
5.0

Everything was great.will do business again

MARCUS V. 
Rating:
5.0

Another great experience. Took about two minutes to drop off the trailer from the time I got there until I left.

Larry L. 
Rating:
5.0

Excellent short notice service. Thanks to the entire team. RW

RONNIE W. 
Rating:
5.0

Customer did not leave a comment.

Jackie T. 
Rating:
5.0

Customer did not leave a comment.

Adam H. 
Rating:
5.0

Do I get deposited back

Kenric H. 
Rating:
5.0

Very great customer service for the individual who assisted me!

JESSICA S. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
4.0

Alignment is out Seat is compressed Rear lock would not function Battery is about to go out Still was able to get everything completed at least though

CURTIS A. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL V. 
Rating:
5.0

Customer did not leave a comment.

TRACY C. 
Rating:
5.0

Customer did not leave a comment.

CARRIE C. 
Rating:
5.0

They were great. Really helpful in my dire need.

RAY PADILLA R. 
Rating:
1.0

This company is Horrible

ESTHER G. 
Rating:
5.0

Customer did not leave a comment.

RODOLFO D. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
Rating:
5.0

Can't think of any improvements needed. The staff was extremely friendly and helpful.

MADA H. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
4.0

Customer did not leave a comment.

Rebecca M.  |  First Impressions 
Rating:
5.0

The customer service that I received was very courteous friendly and they seem to understand our situation on hand and really enjoyed doing business with you thank you very

HILDA R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Lisa D. 
Rating:
5.0

Nothing service was great, very professional

john E. 
Rating:
4.0

A little more knowledge with the tail light installation / hookup.

KENNNETH M. 
Rating:
5.0

She met us in the parking lot and got us unhooked and out the yard in no time

Richard C. 
Rating:
3.0

Make sure the employees wear there face masks.

James A. 
Rating:
5.0

Customer did not leave a comment.

Cory S. 
Rating:
5.0

Again checking in truck and equipment was super easy.

ELLIE ANN B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL G. 
Rating:
5.0

Customer did not leave a comment.

DAMON C. 
Rating:
5.0

Customer did not leave a comment.

LIONEL C. 
Rating:
5.0

It would help if someone could work on holidays. Because that's when most of the people kindles and moving with help of relatives coming to visit.

FELIX G. 
Rating:
4.0

Customer did not leave a comment.

Karl T. 
Rating:
5.0

Overall experience other than the drop off was extremely unprofessional and difficult. Very unhelpful service from the start of trip. Only positive is that the truck was nice and ran well.

Jesseca C. 
Rating:
5.0

Customer did not leave a comment.

KAYLA H. 
Rating:
3.0

i have rented from u haul lots and lots of times and the lady that helped me was very rued to me she acted like i was going to steal yall truck or something i felt like a prisoner . After arriving for my truck i waited almost 30 min, before she came inside to help me then she had me take a picture front and sideways . i told her wow ive never had to do this before and she said really then the other people must not be doing there jobs too well . i was like ok then. Some people came in behind me and rented but she didnt take thier pitcure . so why just me ?

paula L. 
Rating:
5.0

Customer did not leave a comment.

Aaron T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jordon P. 
Rating:
5.0

Customer did not leave a comment.

VERONICA T. 
Rating:
5.0

I did not know that dropping a trailer at U-Haul once done was an option. The Dallas, Ga. location was closed and I went to two other locations which had no space for trailers of the size I rented. The last place I visited informed me that I could merely drop the trailer at the original destination and take pictures of disconnected trailer and surroundings which I did yesterday.

Rufus F. 
Rating:
5.0

Customer did not leave a comment.

Dora C. 
Rating:
5.0

Customer did not leave a comment.

fred B. 
Rating:
4.0

I was charged for returning the truck 1/8 lower in gas compared to how I received it. It would make since to get refunded for returning the truck and trailer 30 hrs earlier than expected

JEFF L. 
Rating:
5.0

Don't text a survey at 6:22 am.

Bruce H. 
Rating:
5.0

Good Job

erika b.  |  Overall Experience 
Rating:
5.0

Staff very professional and knowlegeable

mark k.  |  First Impressions 
Rating:
3.0

If someone does not use the pads that they originally reserve be kind enough to refund them the rental cost. Or don't say your going to refund the rental cost and never do it after you have told me you would.

Nicole D. 
Rating:
5.0

Everything was wonderful. From customer service to the fast process of renting a Uhaul. I would recommend that everyone use these guys. Made moving easy 😌

danielle J. 
Rating:
5.0

The drop off place has absolutely no parking for drop offs especially if no one is in the office. I keep getting charged for an extra day because I could not drop the truck off and drop the keys like they said to do because the truck would have had to park in the road and that was not a safe place for it and it would have been towed.

Barbara L. 
Rating:
3.0

My truck was not big enough and said online for 1 bedroom apartment and had to load a pick up truck because basic 1 bedroom apartment did not fit in the Uhaul

INGRID G. 
Rating:
4.0

Hire more people, every time I go here there's no one up front and have to wait a long time, every time

HECTOR T. 
Rating:
5.0

Customer did not leave a comment.

michael M. 
Rating:
5.0

Customer did not leave a comment.

CARMENLITA M. 
Rating:
4.0

One of the straps was severely frayed and so it was shorter. We had to let the air out of the tire to make it work. We were afraid it would break. The strap needs to be replaced. It's a safety issue. Otherwise, the trailer was perfect for what we needed.

Russell L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R.  |  Overall Experience 
Rating:
5.0

Cruise control for long distance trips

Jamie W. 
Rating:
4.0

Customer did not leave a comment.

jerimah P. 
Rating:
5.0

Everything was great!

christina A. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
4.0

Customer did not leave a comment.

Doug S. 
Rating:
5.0

Customer did not leave a comment.

HOWARD T. 
Rating:
4.0

Customer did not leave a comment.

Cheryl F. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
4.0

We really enjoyed working With Larrell. He was kind and knowledgeable.

Haley H. 
Rating:
5.0

Customer did not leave a comment.

KARA Y. 
Rating:
5.0

Customer did not leave a comment.

JAMES JIMMY JR M. 
Rating:
3.0

I was charged 120.00 for extending for 3 days, after I was told they were not going to charge me since I am a regular customer. Very disappointed.

Lydia E. P. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
1.0

Prepayment and pre check in is useless. Stood in line and then had to check in all over. Pads and dollies not available. When I reserve and pre pay I expect to get pads. Employee did not wear a mask. I don't believe the truck was sanitized as I wiped it down and rags came up black with grime.

Mitchell L. 
Rating:
5.0

Customer did not leave a comment.

HOMERO A. 
Rating:
5.0

The staff was helpful and kind!

BILLY P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margaret M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marrissa L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Donald T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Loretta F.  |  Overall Experience 
Rating:
5.0

Both the San Angelo facility as well as the Houston facility and employees made this unexpected rental need a very easy experience. Couldn't be more satisfied. The San Angelo employees went above and beyond to be helpful. Highly recommend.

Brenda S.  |  Overall Experience 
Rating:
3.0

The unit was dirty as can be when I arrived and over the 2 months I had my items stored there they became absolutely covered in dirt that fell from the ceiling. If I didn't have a plastic cover over my mattress and vehicles seats they would have been ruined. Not a terrible experience but nothing was said about the dirt to me prior to moving my personal belongings in which definitely should have happened. Additionally, there were no lights in the unit itself which was unfortunate but a lock was provided to me so that was nice, didn't have to purchase or use my own.

Scott D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Caroline M.  |  Overall Experience 
Rating:
5.0

Very helpful

Katheryn K.  |  First Impressions 
Rating:
5.0

Thanks for having everything we needed to store our things and get were we needed to go in a uhaul truck i would recommend you guys anytime i here someone needs to move God bless and be safe out there

veronica s.  |  Overall Experience 
Rating:
5.0

Great staff and facility. Would recommend to all my friends.

Darrell S.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Melodie L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

veronica s.  |  Overall Experience 
Rating:
5.0

There should be more places like u haul . They are very friendly . The most important thing about them they will work with you

George A.  |  Overall Experience 
Rating:
5.0

Very professional and understanding

Lucky W.  |  First Impressions 
Rating:
5.0

The guy that rented the space was flat. He did not tell me where to scan my card or tell me I had to have a round lock so had to get that cut off because of wrong keys. After that, smooth sailing

Railynn T.  |  Overall Experience 
Rating:
5.0

The customer service guy inside needed help. Checking people in and out, checking units, and getting rentals ready.

PENNY C.  |  Overall Experience 
Rating:
5.0

My facility is great, thank you. However, the guy that did check in was blah...did not say hello, was very flat when talking, did not tell me the price, give me receipt or where to swipe the card.

Railynn T.  |  First Impressions 
Rating:
5.0

I had great experience.

Christopher J.  |  First Impressions 
Rating:
5.0

Thank you all for your assistance during a very difficult time in my parents lives. Tornados are evil. Lavell showed his knowledge and upmost respect to me and my family. Thank you all!!

grace p.  |  Overall Experience 
Rating:
3.0

I only used this unit for about 2 months but was moving stuff in and out frequently. We had a lot of issues but none major- access card not reading, doors wouldn't open etc

Cody S.  |  Overall Experience 
Rating:
5.0

They did a great job. The owners son was there leading the work. They were very respectful and stacked our home goods amazingly.

Joseph d.  |  First Impressions 
Rating:
5.0

Awesome

MARTA M.  |  Overall Experience 
Rating:
5.0

Great service and people

George A.  |  First Impressions 
Rating:
5.0

Super helpful Hayden made us feel cared for! Excellent service when I arrived at the store to sign the contract. Terrific young man!

Lia c.  |  First Impressions 
Rating:
5.0

Nice place. Secure.

Cathy m.  |  Overall Experience 
Rating:
4.0

The employee inside was very helpful and he was busy. Seems to need some help with outside work. That way it doesn’t take him away from serving customers inside.

PENNY C.  |  First Impressions 
Rating:
5.0

Great staff

John S.  |  Overall Experience 
Rating:
5.0

I am so impressed with the customer service at this U-haul. You have a good team at this store.

Melissa L.  |  Overall Experience 
Rating:
5.0

If I need a storage facility in the future, I will choose u-haul again everytime.

gala m.  |  Overall Experience 
Rating:
5.0

very friendly, courteous, and informative. did a great job! Will recommend to everyone .

jesse s.  |  First Impressions 
Rating:
5.0

The gentlemen working the day I turned my truck in were phenomenal. Professional, courteous, and very accommodating. I came in contact with all three of them and they were all amazing.

Willa B.  |  First Impressions 
Rating:
5.0

Great Service and Very Professional, Friendly and Courtesy Employees!

Ted S.  |  First Impressions 
Rating:
4.0

X

Michael C.  |  Overall Experience 
Rating:
3.0

The employee didnt put in the computer that I moved out of storage unit.I leased a truck right after..i returned boxes and was told i would owe a couple dollars the next day..now im being billed 44.00

Beverly P.  |  Overall Experience 
Rating:
5.0

Your service was an A+,Your help was very well appreciated. Your service on the renting storage was very much appreciated. Thank You. And we look forward to working with you.

Rick S.  |  First Impressions 
Rating:
5.0

The lady was very helpful and did everything she can to help out.

DAVID J.  |  Overall Experience 
Rating:
1.0

People here have no clue of how to do their jobs. They gave out wrong trucks, charged you excessively for wrong equipment. Forgot to put a dolly I paid for in truck. Very unfriendly and unprofessional

Yemi O.  |  Overall Experience 
Rating:
5.0

Amazing service and friendly staff.

Joshua D.  |  First Impressions 
Rating:
5.0

Lydia and Scott were very professional and extremely helpful. Yozefu

Yozefu R.  |  First Impressions 
Rating:
3.0

I rented a trailer to move to Ky I was suppose to get 1 month rental when I arrived in Owensboro Ky. No such luck Not only did I have to shell and extra 100 dollars when I got there. I got sent to 4 U

David K.  |  Overall Experience 
Rating:
5.0

Exceptional service and professional courtesy

David D.  |  First Impressions 
Rating:
5.0

Very good customer service. Extremely knowledgeable and friendly.

Garry B.  |  First Impressions 
Rating:
4.0

When I first arrived you only had one person on duty and she was very busy which made the customers uneasy. She did her best and was very friendly but I would recommend more help.

ruben r.  |  Overall Experience 
Rating:
1.0

No gate. Automatic doors didn't work. Didn't get an outside unit. Understaffed. Couldn't get an auto transport. They suck. Went with Budget Rental. Will never use Uhaul services of any kind again.

Santiago D.  |  Overall Experience 
Rating:
5.0

Very Helpful & Friendly.

scott o.  |  First Impressions 
Rating:
5.0

Employees were super, super nice. Felt my stuff was one hundred percent safe. Would highly recommend.

BEVERLY P.  |  Overall Experience 
Rating:
5.0

Quinton and Heather was very knowledgeable and friendly thanks for the storage unit and van. Great service!

RACHEL E.  |  Overall Experience 
Rating:
1.0

The U-Box experience was horrible, U-Haul needs to make the decision if they want to be in the storage container moving business or not. I've NEVER dealt with so many people that tried to pass the bu

Rodrick T.  |  Overall Experience 
Rating:
5.0

I highly recommend your storage facility..

MARTA M.  |  Overall Experience 
Rating:
4.0

Quinton was a great help. Geat customer service.

ruben r.  |  Overall Experience 
Rating:
5.0

There was a lady that helped us I can’t remember her name but she excellent on 8/14 when we picked up Ubox

Barbie R.  |  Overall Experience 
Rating:
3.0

The lady working there was very nice but she was the only one working and I had to unhitch my own trailer and leave it. she was very busy and needed more help.

ruben r.  |  Reservation 
Rating:
2.0

Paid for climate controlled, but inside storage unit was hot, even hallways were warm. Once gated access removed, security appeared more vulnerable. Frequent price increases became irritating.

DARIN Z.  |  Overall Experience 
Rating:
2.0

The San Angelo location is woefully understaffed and also understocked. I had major problems using U-Box and had to go entirely through corporate to resolve the issue. Local wasn't at all helpful.

Christopher S.  |  Overall Experience 
Rating:
5.0

Excellent customer service!

Yolanda S.  |  Overall Experience 
Rating:
4.0

Clean facility, helpful staff, they seem to be understaff at times.

kirk r.  |  Overall Experience 
No reviews have been submitted for this location.

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