Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All was good
returned 1 package of blankets when unit was picked up at 1304 Aves Lane, Fallbrook, Ca
awesome service - thank you!
Terrific job, very convenient and easy to work with. Thanks so much.
To whom it may concern I was promised to get a trailer in the morning then they couldn't find it till next day after 5pm. This delayed us three days to return my truck rental From Avis plus a delayed me three days of work when I went and picked it up the truck wasn't clean I just went through the questionnaire so I don't get more delays plus my rear brake lights was working turn signals was working but my headlights to drive at night time was not working the trailer was on safe and ready for excitation for my California highway patrol luckily I didn't get one because my wife was following me behind. Very poor customer service and rentals but inspecting the trailer to be front line ready this is not my first time running from U-Haul but will be my last time there's other opportunities out there besides U-Haul thank you for your time
awesome service from the time I called all the way to emptying the box!
Check in was smooth and the staff friendly. The entire rental process was efficient and painless.
Cindy was great but there was a man who wouldn't keep his mask over his nose and mouth and it made me and two other customers very uncomfortable. He was either unaware of your company policy, or didn't care. I will not go back to this site as long as we are dealing with COVID.
I appreciate how efficient everything was to pick up the truck in the morning and to return it in the evening. It was the easiest part of my day.
always a good experience renting from this location...my "go to spot" when in need of a truck
Best moving boxes out there. With out debate it is the cheapest option with 5 star service.
your inability to meet my reservation on a trailer was terrible. Then when I ordered a U-box, you moved my pick up location farther away from me. Why not move the box instead of me driving? I will not recommend U-Haul to anyone!
Keep up the good work Kurt and Cindy !! Thank you for great service as always !!!
In and out very smoothly. Great customer service.
When I drove the truck over 55 miles per hour it was shaking and wiggling like crazy ( when it was empty and when it was loaded) It's my first time driving a big truck but I guess it's not normal Other wise the location is good the employees so friendly but I'll never go back there again because I HATE MOVING!!!
Staff was very knowledgeable and helpful.
It was my first time renting any equipment and the experience was 1st class from start to finish. Thanks
I am extremely impressed. And the women drivers are amazing! I highly recommend.
Great crew when I returned the equipment
Had what I needed. Good pricing, and friendly people. Exactly what I was expecting. Thanks!
Windshield from inside and gauges was dirty to the point you can't see nothing after dark. Truck complete junk no power and brakes crying change.
Everything went like clockwork, thank you
Excellent service!!!!!
This location was exceptional & staff was helpful and friendly considering that they had to deal with a extremely rude customer while I was checking in for a storage unit, that being said the storage units were a bit over priced for their size as I found a U-Haul storage facility in San Juan with outstanding prices as well as I was charged for a lock in the Ave Pico location that was provided for free in the storage facility in San Juan when I decided to move my belongings to that location
Super easy to rent as long as you call and order ahead of time.
Always the easiest prossess!
Good service
Only place I ever rent from
I love coming here, Cindy and Jeanette are Terrific as well as the whole staff; It is my GO TO place, if I need to transport something that won't fit in my car or SUV. Thank You!!!!
It was a good experience.
The staff did not inform us verbally that we would have to return the vehicle to that specific location. Additionally, the staff at the other location I tried to return the vehicle to was extremely rude and inconsiderate. The manager yelled at my friend and I, waved the contract in our faces and raised his voice over us so we couldn't speak. I will not be using U-Haul's services ever again after this extremely unprofessional and rude experience.
Each time we've been in contact with this location during our Ubox rental, staff have been so friendly, efficient and easy to work with. We haven't had that experience at other locations so we wanted to be sure they get the credit they deserve.
Excellent service
Across the country I've never had an issue with Uhaul. Thanks for a smooth move as always.
I had the best experience. Your staff is incredibly accommodating and service oriented. The young man who also does some mechanic work was especially helpful and generous with his time.
Great service and a very pleasant happy staff.
Once during the trip we experience an upper tail light out on running lights and the opposite on turn signal and brakes. Tapping on the lense and both started to work indicating a bulb element starting to disconnect or a loose connection in the light socket. It only happened the one time, later on whenever we checked everything was fine. However, when we checked back in and described it, the comment form the attendant indicated they knew of the problem and it was a wiring issue. Seemed odd that they would know of the problem and not fix it, but rather send out the trailer with a known defect.
Windows not cleaned and the sun was very glary and caused an issue during the drive. Interior was very dusty and somewhat dirty. Truck drove very well for its mileage
Great service. The only issue I had was with the billing, but this got sorted out by a great CS agent. UBoxes are very convenient.
The 2 gentlemen that helped me were fantastic!
We always appreciate the excellent service we receive at the U-Haul site.
Jeanette was so very helpful and quality customer service on the pick up. I got in an out in without quickly and truck was ready to roll without any issues. Great team there on site.
Excellent customer service. The manager Kurtis & his wife are great !
Everyone here was SO nice and friendly!
The new metal added around the interior hallways no longer allow you to swing open the door to the unit all the way. This was very frustrating when moving out. We had to move a few items out of the unit into the hallway, then close the units door, in order to carry the stuff out the front rollup door. When we moved in the unit door swung all the way open which was great!
We rented a 26' moving van. The cabin smelled like gas whenever the engine was running. I had to keep the windows down. The van vibrated and shook violently at speeds of 55-60mph. Something was worn our or out of balance in the drivetrain. I have rented other moving vans on prior occasions and this one was terrible to drive.
Courteous professional and for! thank you so much!!
Staff was very accommodating!
We get GREAT SERVICE at this location.
Truck broke down during move. Zero help from customer service at shop named Tim... Just said to call the 1800 number... No sorry... No attempt to rectify. I will never rent from uhaul again- and I gave used you for over 20 years...
Tracking your u-boxes during shipping so you can plan unloading etc
There were two very helpful older women working the desk, however, the younger staff member was absolutely unacceptable. She was openly blaring her political opinions for all customers to hear. It was very inappropriate especially as a wife of a service member. I will not recommend this location because that is completely inappropriate for a work environment moreover for the customers to have to listen to.
Thank you, again.
All was clean and a nice low mileage 10' truck. California to New England 😎ðŸ‘
Excellent service, very friendly staff. Use the mobile app to speed up your check in.
I was so impressed at how fast and efficient everyone was at Uhual. It was a piece of cake and I would do business there in a minute!!!!
Ok staff in general but the man taking in deliveries and out going vehicles was very friendly(more than the rest of the staff. I really wish this location had night deliveries since I would have delivered it 30 min after closing. Since they don't i had to wake up early and deliver it when they open at 8. This forced me to drive another 30+miles so I could go home to sleep and wake up early to deliver the next morning (last thing you want after a very long day).
Happy so far !!
LOVE this storage facility!
Only place I’ll ever go
I was happy with my uhaul experience. I do recommend to make it clear to your customers who are moving and purchasing a storage unit to explain you have to return the uhaul keys by 10am or whatever time you have set up. I showed up at 10 and unloaded my things into my unit and it took about an hour and then I turned in the uhaul keys and was told I was being charged and the guy didn’t know why but basically said I have to pay it and took it from my card on file. Upon reviewing the receipt I was charged another day! I was on the property the whole time and no one warned me or said anything. I have called asking for a refund. That is deceiving.
everything was clean, staff very helpful, plenty of moving carts. Only minor issue is the front door threshold needs some repair so carts can roll over more smoothly.
The price is ridiculous and you couldn't even give me a deal after I needed a pod and also a storage unit and then two different trucks, ALL in 4 days, I'm not happy at all!!!
The people (specifically Cindy) are incredibly rude and unhelpful. The move-in process was made frustrating because of their poor attitudes. They treated me as if I were dumb. Which was very upsetting when the facility changed the security system and when I asked how it worked, all three representatives treated me poorly and did not offer any help.
Very friendly and nice! Even when I forgot a step the staff never seemed annoyed!
Excellent customer service! I so appreciate Cindy and Jeanette for all their help over the last couple of months with moving and storage during this time.
Great service. Thank you!
Great store!
Great staff, great owners. Thanks for the great service!
The entire staff throughout the time I had rented a storage compartment, was exceptionally friendly, helpful and highly competent. I was totally impressed by every staff member's willingness to help.
Great customer service.
Your team makes it so easy and you have great customer service
Number of doors enhance security but also make it less convenient when moving multiple items.
Super convenient secure access. Never a need to bother with staff. Facility was exceptionally clean and well-maintained. Highly recommend.
Storage is never fun but Cindy and Kurt and their whole team made my storage experience so easy and stress free, I can’t thank y’all enough!
Your Uhaul facility is a scary place to store belongings due to the homeless people who use it as a shelter. I never wanted to go in and retrieve my belongings because I did not feel safe.
They were helpful during a stressful time.
The storage was as good as many other places. The service is what made the difference. I will definitely be coming back when I am in need of storage again. Your staff was soo helpful. thanks
All the staff was very helpful and courteous. A great experience!
This is a first rate UHaul run facility. Helpful and friendly staff... Always! We were customers for many years, Thanks you.
Always a great experience at this haul location. The owners are extremely helpful professional and knowledgeable about what they have and are very customer oriented.
They went above & beyond and took care of me. I had a billing issue and they chose to do what's right instead of charging me. I'm beyond grateful. It's great to see an honest business in todays world!
Could not have asked for a better experience. Cindy at the counter and the gentleman who checked my truck in were both 10/10. I won't be going anyplace else in the future.
Excellent space to store my classic car. Unfortunately they discontinued inside automobile storage.
Thanks
No waiting time, easy
Great
Good
I would recommend changing the motion sensors and cameras. Not all angles are covered in the halls, mostly just the entrances. Other than that it is a great place to store whatever you need.
Everyone was so easy to work with and had great customer service.
Great Location and Service
Great service
Excellent service and excellent staff, all were very informative, especially Katy the driver.
Great experience with Uhaul! Customer service reps were helpful, checking out the truck was easy, checking it back in was even easier. Thank you for such a smooth transaction! Will do business again!
Excellent customer service all around, the equipment was pretty good but the cab was dated
Very helpful and friendly
Jeannette Rooney-Robbins was the best service that I've ever experienced in my entire life."beautiful lady" Jim Schmit
There were a couple of times I wished I had accesses to my storage unit after 7pm. I’d say the staff were friendly most of the time and on occasion were just direct and to the point.
n/a
where glad for our items to be secure
The staff was very friendly and helpful. They were compassionate and easy to work with when unforeseen problems occurred and our “move out date” had to be delayed. Great folks— highly recommend
Was handled quickly and efficiently!!
Excellent customer service Cindy and Kirt !!!!
Very good.
Everyone was very nice and helpful
Staff was helpful. Facility is clean and well lit.
The entire team at this facility are always friendly, helpful. A pleasure to do business with.
I had a storage unit at Uhaul for over 3 years. The staff there is great, always friendly, professional and polite. They even went out of there way to accommodate me when I needed extra time or help.
Every aspect of using the U-boxes was incredibly convenient, and made our move easy.
Don’t put your neighbor as an emergency contact. They will get a letter if you’re late with your payment.
Extended access(not office) hours a day or 2 a week would be nice
Our Ubox driver Othellia was exceptional! So friendly and professional. We appreciated the courtesy call and she took care of us even though we were in a community with very little parking. 5 stars!!
Always nice folks Prompt service FYI- moved out of my unit, has been untouched for probably 3+ years (put stuff in storage when my daughter born) no evidence of bugs, spiders, mice, moisture
Very helpful staff and great customer service.
No
The service was great . We used 13 uboxes. Everything arrived without damage. My only concern is that the billing system seems confusing. I still need to go through and check invoices
Nicest people, always clean and safe, not one negative in almost 25 years.
Great service!! Helped us out in a bind quickly!
Quick, easy and friendly. Great service.
I had issue with water leak damaging my furnitures in my storage unit, but U-Haul insurance covered it and U-Haul San Clemente staff was very helpful through the process. Thank you.
San Clemente U-Haul staff are always outstanding in their service. I highly recommend this U-Haul to anyone looking for storage or rentals! Excellent!
Easy process, still haven't completed my u-box move
great
I'm a repeated happy customer!
Location not easy to access. Upper level storage parking for loading/unloading not suitable for access with trailer.
Excellent and extremely helpful friendly experience!
Ubox original experience was very good. However returning the ubox to me was a nightmarish experience! Phone calls NEVER returned & the manager, Cindy, in San Clemente was rude. Would NOT recommend
So far so good. I have not been in to my storage unit yet, still in the process of moving...
Whoever I dealt with on the phone was excellent. She wad super efficient while being excellently mannered.
Everything was on time as promised!
The lady who dropped off my uboxes was very friendly and phenomenal at driving the donkey!
Great place, very convenient location for me. It's a very busy place and the staff does a great job of multitasking in order to help everyone. Just wish they didn't automatically up the rent yearly.
Good place for storage, excellent staff and owners.
I changed from a storage unit to a UBOX and saved a bunch!! Thank you to the wonderful management team!
Only issue is that the hallway light sometimes would automatically turn off while I was in the storage unit, and then I would have to walk down hallway to turn on...
Very helpful and easy to work with. Made for a great end to my trip across the country.
Never had a bad experience with the personnel nor the facility. Always able to access. Property and facility was always clean and well lit. Would use the services and facility in a heartbeat. Thanx
Thank you for your support. Semper- Fi!
Everything we easy. And there were carts free to use, which really helped.
..even though we were trying to move out of our storage, the managers were so helpful and suggested a portable unit that would save me some money. I recommend them highly!!
Some people complain about transients using facility. I never had a problem and always felt safe. The hallway was dark, though, and the auto light didn't turn on until I was almost to my unit.
Great staff to work with
I absolutely had the worst experience with their customer service that not only will i not recommend U-Haul, i will tell everyone who tells me they’re moving to NOT use U-Haul San clemente.
