Customer Reviews for U-Haul Moving & Storage of San Clemente

The San Clemente location was very helpful and efficient in setting me up. However, the drop off locations they gave me did not work out at all! I came close to dropping the trailer off on the side of the road, but my friend who was driving wouldn’t let me. A nightmare just trying to to drop the darn trailer off!

ALWAYS GREAT SERVICE!

Thanks for your help! Excellent customer service!

I was very impressed with the service the equipment and the Ford F650 great truck

Nothing!

Great service

Great store!

First class operation for the employees to the manager or owner not sure what he was was a great person to work for

Of the 4 individuals that waited on me, only one seemed to know how to process my order without hiccups. Check-in took way too long because that person unsucessfully attempted to get me in the system three or four times before it was processed correctly. When I actually stepped outside to take possession of the truck, I was double booked with another customer (fortunately on the paper contract only - my electronic confirmation eventually directed us to the correct truck) Even after the customer service rep showed me the vehicle and explained the dings/cleanliness routine, I entered the vehicle and there was a paper and foil taco wrapper in the console cup holders. Lastly, when I returned the vehicle for the check-out process, the final customer service douche charged me $15 for "not bringing the truck back with the amount of fuel it left with". I know he was a douche because my fuel was 3/8 tank...I refilled the tank to 3/8 of a tank, which was unmarked but halfway between 1/4 tank and 1/2 tank. When I balked at his claim, his response was, "yea, it's not quite 3/8, its just a hair under." There is no line dedicated to the 3/8 fill point...he was just being a douche to add on an additional charge. $15 is not a big deal to me so I complied and paid it. But the $15 that he put into the sales register cost the company my future business, even if it means going out of my way to a less convenient provider.

Overall great experience ????

Nothing to improve, friendly and efficient; feels like a family run organization-nice to deal with like the old days in San Clemente

was surprised at the cost of the just a trailer.. I got what I wanted and agreed to but still seemed very expensive for a few days use...

Everything was great. Super friendly.

I had difficulty with the corporate account. We order the van on our account but when we went to pick it up it wasn't on our account.Our employee needed to use their personal credit card which is not what we want and the reason for the corporate account. No one could tell me what was the issue. It needs to be explained better than a glitch.

Very smooth check out/in. Well run locations.

Did not reply to my email about my issue. Customer service was misleading over the phone. Will not recommend or use service again.

Great people, very helpful and patient.

Very Professional, Quickly in and out. Perfect. Thanks Jay Bishop

The owners and their staff are by far the best I have ever encountered!!!! Keep up the great work.

Great Service, love Cindy!

Outstanding Service Every Single time by the ladies (Front Counter) and site Mgr. AND crew out on the lot.

Great staff, great owners. Thanks for the great service!

Nothing you guys rock at the Pico location....????

Very smooth transaction and polite staff....

CUSTOMER SERVICE. It’s not easy but you know , you gotta do what you gotta do to make it work. Without being said, you don’t like it, find another job. I’m trying to be as nice as I can when writing this. I come from customer service and there is a reason why I’m not in it anymore. Wasn’t fully explained everything I should be aware about, just minor coverage and the rest was, “ you can go online and look at everything . “ I get what they’re trying to do, make it easier for consumer but there is still grey in that. Some people prefer it to be old school with print outs and on physical forms. I find it hard to believe that it’s challening , putting someone’s accurate information in when you’re physically looking at their ID and still make a mistake by putting in the wrong email. When it was simply first and last name on the ID @ gmail. You want us to look on the contract via text but your workers can’t even get the right email address down . Just sloppy system and very frustrating when trying to look for your receipts and exact process on gas reimbursements , etc. Owners didn’t go above and beyond for clientele , instead the made the gentlemen outside in the yard do it for them or you figure it out due to them telling you it’s all on the contract we texted you. Just poor service and wasn’t happy spending my money there. Made it more of a pain than a blessing to use their equipment. Ps, probably not the best idea to be having folks 50+ running the customer service but not my business .

The entire staff throughout the time I had rented a storage compartment, was exceptionally friendly, helpful and highly competent. I was totally impressed by every staff member's willingness to help.

Great service, nice people

Very efficient!

I have rented from this location many times. The The Rogers family, owners of this location run a clean, well, run, efficient and honest business. They are always courteous, friendly and helpful. I will go back and give them business again and again. None better. Their staff gets equal recognition.

Everyone was very helpful and kind.

Nothing to improve, the service I received from Jeannette at the desk was professional, friendly and very kind as I am going through a family death right now and she was fantastic!

Yes but we won’t be renting for a small job again. The $19.95 turned into more than $50 with the mileage charges. It was easier than having to pack the cars full of stuff but not worth the cost for just a few hours.

All the staff was amazing !

The customer service was awesome , really friendly people

The problem wasn't so much with the location as it was the mobile app. I had some issues with uploading photos and then being forced to close an application page, losing all my inputted data. Now, the good part is that there were no issues with my account (that I'm aware of, as I conducted a follow up call). I know it's not my phone, as I have the latest Snapdragon CPU 855+. Next, the fuel level in the Truck was essentially on empty.

Very nice and helpful

Great customer service.

No improvement needed. Very professional and kind.

This location once again went above and beyond the call of duty. They are a true pleasure to deal with...

The check out process takes to long when you have a reservation.

This location had excellent customer service. No improvements needed.

San Clemente is the "Gold Standard" of Uhaul experiences. These folks should be training all your locations nationally...

The reps were extra helpful in dealing with uhaul logistical problems between website reservation and pickup...the gentlemen assisting with loading and unloading were also very friendly and helpful

Your team makes it so easy and you have great customer service

San Clemente U-Haul is great! The rest of the company is not. An entire month to get my stuff is ridiculous and the fact that there's no updates on tracking is a joke.

Number of doors enhance security but also make it less convenient when moving multiple items.

Super convenient secure access. Never a need to bother with staff. Facility was exceptionally clean and well-maintained. Highly recommend.

Storage is never fun but Cindy and Kurt and their whole team made my storage experience so easy and stress free, I can’t thank y’all enough!

Your Uhaul facility is a scary place to store belongings due to the homeless people who use it as a shelter. I never wanted to go in and retrieve my belongings because I did not feel safe.

They were helpful during a stressful time.

The storage was as good as many other places. The service is what made the difference. I will definitely be coming back when I am in need of storage again. Your staff was soo helpful. thanks

All the staff was very helpful and courteous. A great experience!

This is a first rate UHaul run facility. Helpful and friendly staff... Always! We were customers for many years, Thanks you.

Always a great experience at this haul location. The owners are extremely helpful professional and knowledgeable about what they have and are very customer oriented.

They went above & beyond and took care of me. I had a billing issue and they chose to do what's right instead of charging me. I'm beyond grateful. It's great to see an honest business in todays world!

Could not have asked for a better experience. Cindy at the counter and the gentleman who checked my truck in were both 10/10. I won't be going anyplace else in the future.

Excellent space to store my classic car. Unfortunately they discontinued inside automobile storage.

Thanks

No waiting time, easy

Great

Good

I would recommend changing the motion sensors and cameras. Not all angles are covered in the halls, mostly just the entrances. Other than that it is a great place to store whatever you need.

Everyone was so easy to work with and had great customer service.

Great Location and Service

Great service

Excellent service and excellent staff, all were very informative, especially Katy the driver.

Great experience with Uhaul! Customer service reps were helpful, checking out the truck was easy, checking it back in was even easier. Thank you for such a smooth transaction! Will do business again!

Excellent customer service all around, the equipment was pretty good but the cab was dated

Very helpful and friendly

Jeannette Rooney-Robbins was the best service that I've ever experienced in my entire life."beautiful lady" Jim Schmit

There were a couple of times I wished I had accesses to my storage unit after 7pm. I’d say the staff were friendly most of the time and on occasion were just direct and to the point.

n/a

where glad for our items to be secure

The staff was very friendly and helpful. They were compassionate and easy to work with when unforeseen problems occurred and our “move out date” had to be delayed. Great folks— highly recommend

Was handled quickly and efficiently!!

Excellent customer service Cindy and Kirt !!!!

Very good.

Everyone was very nice and helpful

Staff was helpful. Facility is clean and well lit.

The entire team at this facility are always friendly, helpful. A pleasure to do business with.

I had a storage unit at Uhaul for over 3 years. The staff there is great, always friendly, professional and polite. They even went out of there way to accommodate me when I needed extra time or help.

Every aspect of using the U-boxes was incredibly convenient, and made our move easy.

Don’t put your neighbor as an emergency contact. They will get a letter if you’re late with your payment.

Extended access(not office) hours a day or 2 a week would be nice

Our Ubox driver Othellia was exceptional! So friendly and professional. We appreciated the courtesy call and she took care of us even though we were in a community with very little parking. 5 stars!!

Always nice folks Prompt service FYI- moved out of my unit, has been untouched for probably 3+ years (put stuff in storage when my daughter born) no evidence of bugs, spiders, mice, moisture

Very helpful staff and great customer service.

No

The service was great . We used 13 uboxes. Everything arrived without damage. My only concern is that the billing system seems confusing. I still need to go through and check invoices

Nicest people, always clean and safe, not one negative in almost 25 years.

Great service!! Helped us out in a bind quickly!

Quick, easy and friendly. Great service.

I had issue with water leak damaging my furnitures in my storage unit, but U-Haul insurance covered it and U-Haul San Clemente staff was very helpful through the process. Thank you.

San Clemente U-Haul staff are always outstanding in their service. I highly recommend this U-Haul to anyone looking for storage or rentals! Excellent!

Easy process, still haven't completed my u-box move

great

I'm a repeated happy customer!

Location not easy to access. Upper level storage parking for loading/unloading not suitable for access with trailer.

Excellent and extremely helpful friendly experience!

Ubox original experience was very good. However returning the ubox to me was a nightmarish experience! Phone calls NEVER returned & the manager, Cindy, in San Clemente was rude. Would NOT recommend

So far so good. I have not been in to my storage unit yet, still in the process of moving...

Whoever I dealt with on the phone was excellent. She wad super efficient while being excellently mannered.

Everything was on time as promised!

The lady who dropped off my uboxes was very friendly and phenomenal at driving the donkey!

Great place, very convenient location for me. It's a very busy place and the staff does a great job of multitasking in order to help everyone. Just wish they didn't automatically up the rent yearly.

Good place for storage, excellent staff and owners.

I changed from a storage unit to a UBOX and saved a bunch!! Thank you to the wonderful management team!

Only issue is that the hallway light sometimes would automatically turn off while I was in the storage unit, and then I would have to walk down hallway to turn on...

Very helpful and easy to work with. Made for a great end to my trip across the country.

Never had a bad experience with the personnel nor the facility. Always able to access. Property and facility was always clean and well lit. Would use the services and facility in a heartbeat. Thanx

Thank you for your support. Semper- Fi!

Everything we easy. And there were carts free to use, which really helped.

..even though we were trying to move out of our storage, the managers were so helpful and suggested a portable unit that would save me some money. I recommend them highly!!

Some people complain about transients using facility. I never had a problem and always felt safe. The hallway was dark, though, and the auto light didn't turn on until I was almost to my unit.

Great staff to work with

I absolutely had the worst experience with their customer service that not only will i not recommend U-Haul, i will tell everyone who tells me they’re moving to NOT use U-Haul San clemente.