Customer Reviews for U-Haul Moving & Storage of San Clemente

Rating:

1.0

Horrible Experience. The owner cindi way out of line RUDE Made me wait. Told me to lift my mask over my nose Then employee walks in with no mask BS Because she only U-Haul in town thinks she can treat people like shit Well I never will go there again if it was FREE

Rating:

5.0

Will comeback again

Rating:

4.0

The location was very clean and I was attended to fairly quick. My only thought was that I was “1 mile over” and charged for it. I'm not sure how the original miles were calculated, but I strictly went to my first destination to my end location. I'm not concerned about the 1 mile. But I think it's silly that it was worth even charging me. 1 mile...

Rating:

5.0

Fantastic experience

Rating:

4.0

Location was just fine. I was just disappointed that there wasn't anything closer to Mission Viejo.

Rating:

5.0

Friendly efficient staff helped with both the pickup and drop off processes.

Rating:

1.0

I was extremely upset to find out that my stuff did not arrive on the expected day which was the 3/30. My box arrived 6 days late and all of my stuff was broken inside. I have to replace beds, headboards, dressers, and a expensive customer desk. I would not recommend U-box to anyone since I did not receive any compensation for my late arrival but I also had to pay storage since it was late. This was the worst traveling experience I have ever had.

Rating:

1.0

You promise to have a manager in customer service call me, however per what seems to be standard operating procedure you close a blind eye and don't call. Not the first time you avoid the issue.

Rating:

5.0

Their vehicles are always easy to drive. And the staff is always so courteous and helpful.

Rating:

5.0

Always great prices, reliable, quick and effortless!

Rating:

5.0

Customer service was great !

Rating:

5.0

We reserved (2 weeks in advance) a 20 ft truck and when we arrived, it was not available. We were asked to take a 26', which we didn't want. We traveled about 45 miles and only used 1/8 of tank of gas. We had difficulty making the turn into a gas station (because of larger truck) and as a result, did not fill the 1/8 we used . We explained and yet, we were charged over $65 for a 1/8 of gas . Absurd!!! Not happy .

Rating:

5.0

Very fast and easy rentals. I was in, hooked up and driving away in about 10 minutes. Great teamwork!!

Rating:

5.0

Great service for a last minute rental. We really appreciated this location

Rating:

5.0

Chris H. was awesome. Great experience.

Rating:

5.0

Would like to move here with the beautiful view of the 0cean!

Rating:

4.0

The staff was great.

Rating:

5.0

The employee at the desk this morning was extremely pleasant and very accommodating. He made the renting of the truck a fast and easy process.

Rating:

4.0

This location and employees are awesome and so friendly! Thank you!

Rating:

5.0

These guys were real super pros. They were right on top of me when I came in, and quickly got me back on the road.

Rating:

5.0

Kurtis and Jeanette were absolutely fantastic in servicing our needs. Helping us to make sure we had the right sized truck for our move and keeping us informed on availability.

Rating:

4.0

Thank you Kurt & Cindy for making sure I had the 26' reserved truck and picking it up from another location

Rating:

5.0

It was very good

Rating:

5.0

Staff is always great. very professional and fast. great customer service.

Rating:

5.0

They are a great team, friendly and efficient so at the moment, everything is working wonderfully, thanks, Joe

Rating:

5.0

Great customer service from Cindy

Rating:

5.0

Very good experience all around. Thanks!!

Rating:

5.0

Quick and easy

Rating:

5.0

All the ladies who delivered were great and knowledgeable! Thank you

Rating:

5.0

Have used this location before, great service, smart people!!

Rating:

5.0

Everybody was great, I had a mileage discrepancy and they took care it straightaway. Everyone was very kind and helpful.

Rating:

5.0

The guy that took the return from me was a great employee

Rating:

5.0

Great

Rating:

5.0

Great customer service thank you!

Rating:

5.0

I always love to use the San Clemente will U-Haul location for any of my trailer rental needs! The San Juan Capistrano location is closer to me but I have such great customer service at the SC location that I will only go there! From inside the store to outside for pick up and return they are all just great!

Rating:

5.0

Very satisfied. Van was brand new !!

Rating:

3.0

Although the facility was well lit, secure, and the hours are great, the location of where I had my unit was near the lockers by the entrance. I'm not sure who is using the lockers, but every time I went in there, it smelled like pot. And most times I visited (which was every few days for a month) the leftovers of someone's belongings who had either been evicted or had dumped their stuff was left by the carts by the entrance. Also, in the entrance, there are leftover building supplies - not sure if they belong to the building or someone else, but it doesn't seem that it should be there. For the price I was paying for a small unit, I would have figured the experience would be better. I switched my storage to All American in Capistrano and it's MUCH cleaner, more pleasant, more professional, and over $50 less expensive.

Rating:

5.0

All was good

Rating:

5.0

returned 1 package of blankets when unit was picked up at 1304 Aves Lane, Fallbrook, Ca

Rating:

5.0

awesome service - thank you!

Rating:

5.0

Terrific job, very convenient and easy to work with. Thanks so much.

Rating:

1.0

To whom it may concern I was promised to get a trailer in the morning then they couldn't find it till next day after 5pm. This delayed us three days to return my truck rental From Avis plus a delayed me three days of work when I went and picked it up the truck wasn't clean I just went through the questionnaire so I don't get more delays plus my rear brake lights was working turn signals was working but my headlights to drive at night time was not working the trailer was on safe and ready for excitation for my California highway patrol luckily I didn't get one because my wife was following me behind. Very poor customer service and rentals but inspecting the trailer to be front line ready this is not my first time running from U-Haul but will be my last time there's other opportunities out there besides U-Haul thank you for your time

Rating:

5.0

awesome service from the time I called all the way to emptying the box!

Rating:

5.0

Check in was smooth and the staff friendly. The entire rental process was efficient and painless.

Rating:

2.0

Cindy was great but there was a man who wouldn't keep his mask over his nose and mouth and it made me and two other customers very uncomfortable. He was either unaware of your company policy, or didn't care. I will not go back to this site as long as we are dealing with COVID.

Rating:

5.0

I appreciate how efficient everything was to pick up the truck in the morning and to return it in the evening. It was the easiest part of my day.

Rating:

5.0

always a good experience renting from this location...my "go to spot" when in need of a truck

Rating:

5.0

Best moving boxes out there. With out debate it is the cheapest option with 5 star service.

Rating:

3.0

your inability to meet my reservation on a trailer was terrible. Then when I ordered a U-box, you moved my pick up location farther away from me. Why not move the box instead of me driving? I will not recommend U-Haul to anyone!

Rating:

5.0

Keep up the good work Kurt and Cindy !! Thank you for great service as always !!!

Rating:

5.0

In and out very smoothly. Great customer service.

Rating:

5.0

When I drove the truck over 55 miles per hour it was shaking and wiggling like crazy ( when it was empty and when it was loaded) It's my first time driving a big truck but I guess it's not normal Other wise the location is good the employees so friendly but I'll never go back there again because I HATE MOVING!!!

Rating:

5.0

Staff was very knowledgeable and helpful.

Rating:

5.0

It was my first time renting any equipment and the experience was 1st class from start to finish. Thanks

Rating:

3.0

This location was exceptional & staff was helpful and friendly considering that they had to deal with a extremely rude customer while I was checking in for a storage unit, that being said the storage units were a bit over priced for their size as I found a U-Haul storage facility in San Juan with outstanding prices as well as I was charged for a lock in the Ave Pico location that was provided for free in the storage facility in San Juan when I decided to move my belongings to that location

Rating:

5.0

The new metal added around the interior hallways no longer allow you to swing open the door to the unit all the way. This was very frustrating when moving out. We had to move a few items out of the unit into the hallway, then close the units door, in order to carry the stuff out the front rollup door. When we moved in the unit door swung all the way open which was great!

Rating:

5.0

Courteous professional and for! thank you so much!!

Rating:

5.0

Happy so far !!

Rating:

5.0

LOVE this storage facility!

Rating:

5.0

Only place I’ll ever go

Rating:

3.0

I was happy with my uhaul experience. I do recommend to make it clear to your customers who are moving and purchasing a storage unit to explain you have to return the uhaul keys by 10am or whatever time you have set up. I showed up at 10 and unloaded my things into my unit and it took about an hour and then I turned in the uhaul keys and was told I was being charged and the guy didn’t know why but basically said I have to pay it and took it from my card on file. Upon reviewing the receipt I was charged another day! I was on the property the whole time and no one warned me or said anything. I have called asking for a refund. That is deceiving.

Rating:

4.0

everything was clean, staff very helpful, plenty of moving carts. Only minor issue is the front door threshold needs some repair so carts can roll over more smoothly.

Rating:

2.0

The price is ridiculous and you couldn't even give me a deal after I needed a pod and also a storage unit and then two different trucks, ALL in 4 days, I'm not happy at all!!!

Rating:

3.0

The people (specifically Cindy) are incredibly rude and unhelpful. The move-in process was made frustrating because of their poor attitudes. They treated me as if I were dumb. Which was very upsetting when the facility changed the security system and when I asked how it worked, all three representatives treated me poorly and did not offer any help.

Rating:

5.0

Very friendly and nice! Even when I forgot a step the staff never seemed annoyed!

Rating:

5.0

Excellent customer service! I so appreciate Cindy and Jeanette for all their help over the last couple of months with moving and storage during this time.

Rating:

5.0

Great service. Thank you!

Rating:

5.0

Great store!

Rating:

5.0

Great staff, great owners. Thanks for the great service!

Rating:

5.0

The entire staff throughout the time I had rented a storage compartment, was exceptionally friendly, helpful and highly competent. I was totally impressed by every staff member's willingness to help.

Rating:

5.0

Great customer service.

Rating:

5.0

Your team makes it so easy and you have great customer service

Rating:

5.0

Number of doors enhance security but also make it less convenient when moving multiple items.

Rating:

5.0

Super convenient secure access. Never a need to bother with staff. Facility was exceptionally clean and well-maintained. Highly recommend.

Rating:

5.0

Storage is never fun but Cindy and Kurt and their whole team made my storage experience so easy and stress free, I can’t thank y’all enough!

Rating:

1.0

Your Uhaul facility is a scary place to store belongings due to the homeless people who use it as a shelter. I never wanted to go in and retrieve my belongings because I did not feel safe.

Rating:

5.0

They were helpful during a stressful time.

Rating:

5.0

The storage was as good as many other places. The service is what made the difference. I will definitely be coming back when I am in need of storage again. Your staff was soo helpful. thanks

Rating:

5.0

All the staff was very helpful and courteous. A great experience!

Rating:

5.0

This is a first rate UHaul run facility. Helpful and friendly staff... Always! We were customers for many years, Thanks you.

Rating:

5.0

Always a great experience at this haul location. The owners are extremely helpful professional and knowledgeable about what they have and are very customer oriented.

Rating:

5.0

They went above & beyond and took care of me. I had a billing issue and they chose to do what's right instead of charging me. I'm beyond grateful. It's great to see an honest business in todays world!

Rating:

5.0

Could not have asked for a better experience. Cindy at the counter and the gentleman who checked my truck in were both 10/10. I won't be going anyplace else in the future.

Rating:

5.0

Excellent space to store my classic car. Unfortunately they discontinued inside automobile storage.

Rating:

5.0

Thanks

Rating:

4.0

No waiting time, easy

Rating:

5.0

Great

Rating:

4.0

Good

Rating:

4.0

I would recommend changing the motion sensors and cameras. Not all angles are covered in the halls, mostly just the entrances. Other than that it is a great place to store whatever you need.

Rating:

5.0

Everyone was so easy to work with and had great customer service.

Rating:

5.0

Great Location and Service

Rating:

4.0

Great service

Rating:

5.0

Excellent service and excellent staff, all were very informative, especially Katy the driver.

Rating:

5.0

Great experience with Uhaul! Customer service reps were helpful, checking out the truck was easy, checking it back in was even easier. Thank you for such a smooth transaction! Will do business again!

Rating:

4.0

Excellent customer service all around, the equipment was pretty good but the cab was dated

Rating:

5.0

Very helpful and friendly

Rating:

5.0

Jeannette Rooney-Robbins was the best service that I've ever experienced in my entire life."beautiful lady" Jim Schmit

Rating:

4.0

There were a couple of times I wished I had accesses to my storage unit after 7pm. I’d say the staff were friendly most of the time and on occasion were just direct and to the point.

Rating:

4.0

n/a

Rating:

5.0

where glad for our items to be secure

Rating:

5.0

The staff was very friendly and helpful. They were compassionate and easy to work with when unforeseen problems occurred and our “move out date” had to be delayed. Great folks— highly recommend

Rating:

5.0

Was handled quickly and efficiently!!

Rating:

5.0

Excellent customer service Cindy and Kirt !!!!

Rating:

5.0

Very good.

Rating:

5.0

Everyone was very nice and helpful

Rating:

4.0

Staff was helpful. Facility is clean and well lit.

Rating:

5.0

The entire team at this facility are always friendly, helpful. A pleasure to do business with.

Rating:

5.0

I had a storage unit at Uhaul for over 3 years. The staff there is great, always friendly, professional and polite. They even went out of there way to accommodate me when I needed extra time or help.

Rating:

5.0

Every aspect of using the U-boxes was incredibly convenient, and made our move easy.

Rating:

3.0

Don’t put your neighbor as an emergency contact. They will get a letter if you’re late with your payment.

Rating:

5.0

Extended access(not office) hours a day or 2 a week would be nice

Rating:

5.0

Our Ubox driver Othellia was exceptional! So friendly and professional. We appreciated the courtesy call and she took care of us even though we were in a community with very little parking. 5 stars!!

Rating:

5.0

Always nice folks Prompt service FYI- moved out of my unit, has been untouched for probably 3+ years (put stuff in storage when my daughter born) no evidence of bugs, spiders, mice, moisture

Rating:

5.0

Very helpful staff and great customer service.

Rating:

5.0

No

Rating:

4.0

The service was great . We used 13 uboxes. Everything arrived without damage. My only concern is that the billing system seems confusing. I still need to go through and check invoices

Rating:

5.0

Nicest people, always clean and safe, not one negative in almost 25 years.

Rating:

5.0

Great service!! Helped us out in a bind quickly!

Rating:

5.0

Quick, easy and friendly. Great service.

Rating:

5.0

I had issue with water leak damaging my furnitures in my storage unit, but U-Haul insurance covered it and U-Haul San Clemente staff was very helpful through the process. Thank you.

Rating:

5.0

San Clemente U-Haul staff are always outstanding in their service. I highly recommend this U-Haul to anyone looking for storage or rentals! Excellent!

Rating:

4.0

Easy process, still haven't completed my u-box move

Rating:

5.0

great

Rating:

5.0

I'm a repeated happy customer!

Rating:

4.0

Location not easy to access. Upper level storage parking for loading/unloading not suitable for access with trailer.

Rating:

5.0

Excellent and extremely helpful friendly experience!

Rating:

1.0

Ubox original experience was very good. However returning the ubox to me was a nightmarish experience! Phone calls NEVER returned & the manager, Cindy, in San Clemente was rude. Would NOT recommend

Rating:

3.0

So far so good. I have not been in to my storage unit yet, still in the process of moving...

Rating:

5.0

Whoever I dealt with on the phone was excellent. She wad super efficient while being excellently mannered.

Rating:

5.0

Everything was on time as promised!

Rating:

5.0

The lady who dropped off my uboxes was very friendly and phenomenal at driving the donkey!

Rating:

5.0

Great place, very convenient location for me. It's a very busy place and the staff does a great job of multitasking in order to help everyone. Just wish they didn't automatically up the rent yearly.

Rating:

4.0

Good place for storage, excellent staff and owners.

Rating:

5.0

I changed from a storage unit to a UBOX and saved a bunch!! Thank you to the wonderful management team!

Rating:

4.0

Only issue is that the hallway light sometimes would automatically turn off while I was in the storage unit, and then I would have to walk down hallway to turn on...

Rating:

5.0

Very helpful and easy to work with. Made for a great end to my trip across the country.

Rating:

5.0

Never had a bad experience with the personnel nor the facility. Always able to access. Property and facility was always clean and well lit. Would use the services and facility in a heartbeat. Thanx

Rating:

5.0

Thank you for your support. Semper- Fi!

Rating:

5.0

Everything we easy. And there were carts free to use, which really helped.

Rating:

5.0

..even though we were trying to move out of our storage, the managers were so helpful and suggested a portable unit that would save me some money. I recommend them highly!!

Rating:

5.0

Some people complain about transients using facility. I never had a problem and always felt safe. The hallway was dark, though, and the auto light didn't turn on until I was almost to my unit.

Rating:

5.0

Great staff to work with