Phone service could be better. Every time I called a particular office it would send me to the 800 number and kept looping me.
Colleen F.Customer Reviews for U-Haul Moving & Storage of San Clemente
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You are doing a good job. Thank you.
DrB S.Everything went well at checkout and check in. The technology was helpful in managing the rental. Personnel were helpful and knowledgeable about the equipment rented.
Paul H.Cindy and Stewie were amazing and helpful. They communicated the issue to each other making the process seamless.
Chaz A.Friendly workers, ready for my arrival, easy return
McKenzie L.That team is the Best. Like an One Family. Taking care of Customers, helping each other. Thank guys. pleasure to deal with you. See you soon.
vadim S.The online reservation system and onsite pickup system are redundant and wasting customer time. The whole pick up time could be reduced by 15 mins if you eliminated the up-sell gauntlet you make us go through online and then again in-person.
thomas B.Excellent service
CHRISTOPHER D.One of the BEST Locations EVER
vadim S.By far the best UHaul Location I have ever rented from. They are super professional and handle the madness that comes with renting Uhaul Trucks damn well perfectly. They have a new "rookie" worker (I think Kurt is his name - is absolutely amazing (but that's probably due to his boss Cindy who keeps him on a short leash)!! THE BEST
Eric J.These guys are the Gold Standard of Uhaul locations. There new girl is awesome too
Eric J.The young man that unhooked my trailer was so distracted w/ talking to his coworker while removing my trailer.
Rebecca S.Super easy excellent experience
Jared R.Customer service was absolute garbage and we've moved with your location on more than one occasion. The two guys working this morning should apply at Walmart because that's how terrible the service was. Almost like I was inconveniencing them with my business. The two girls upon drop off were a little better, to say the least. All in all, not a pleasant experience for paying almost $200 to drive 44 miles. Ridiculous and the last time I'll rent from this location
John E.If it's American go for it!
charles B.I would say…..problem not much. You guys were great. Sarah and Cindy were very helpful and patient with us who don't do this much. Your staff outside when we checked out and then back in were also great. Thanks
Ross P.Friendly and helpful staff
Dean N.Great service! Nice employees!
Maria H.Great people. Very consistent in their service delivery. Thank you !
eugene H.Waiting time to check out equipment that was reserved.
Linda B.Staff was ALWAYS very helpful and polite and I appreciate it so much.
Jordyn G. | Overall ExperienceGreat staff. Thank you
Steve S.New to me. No strong opinion yet
Michael R. | Online Move InI had multiple bad/poor experiences with Uhual. To start off I ordered a pod and I was given one with a completely broken door frame to put my stuff in with wasn't secure, I told the workers and they said they would glue it which they did and the glue held up about an hour while I was packing my Uhaul Pod. They said they would glue it and secure it before they shipped my pod which I know didn't happen because when it arrived at the end location my the whole door frame was broken off the metal and some of my stuff on the inside was broken. I also had a mouse inside the pod when I unloaded which means animals rodents were able to get into my pod. I was extremely unhappy about that. I was charged $130 for my Uhaul pod to be dropped off at it's permanent location and I expected that charge because the Uhaul employee in Keen NH told me about, but I was also charged an additional $130 for my Uhaul pod to be picked up after I had emptied it which I was not told of this expense and was very unhappy to be charged with. Over I would rate my experience a 1 out of 10 my Uhaul pod traveled from Vermont to California and I put a lot of money into it for the amount of stuff to be damaged and given an unsafe container for my belongs to travel in. I do not plan to use this company for my moving needs ever again.
Raena S.Friendly, professional fast service. My highest recommendation
Ken K.I was very pleased with all aspects ofU-Haul's service. Your staff was helpful and friendly. My ppossessions arrived on time and unbroken. Thank you.
KAREN W.The owner processed our arrival and very quick and easy.
Linda T.Perfectly happy with everything
JIm B.Great service especially the delivery service K&I, thank for helping our move to TX go smoothly
Dolores N.Great service and great people!
guillermo B.Everyone was so nice and professional. Would highly recommend this location.
Karen E.Painless - in and out
Gina Z.Helpful Staff!
DAVID B.1. Very difficult time working through the website to enter my Drivers License photo and credit card info. When I arrived at the yard they had none of that info in their records. 2. Besides the rental van I required an Auto Transport Trailer which was reported on the website as available. However I had to drive to a different yard in another city to acquire one. The drive was over an hour to get there, plus the drive back took another hour.
Norman H.Thank you quick and efficient
Kim O.Super quick and easy
Jared R.couldn't be better. A real pleasur
scott S.Awesome
george H.Pro install and more affordable here than anywhere else!
Joe T.Reduce the price of trailer hitch installation.
darryl P.We had some delays with the wrong part being delivered, but they honored their commitments and did an excellent job on the install. Great team.
SERGE J.Besides having to go without your vehicle for a few hours everything went well.
Cheri P.I picked up the truck in Tustin, then had to drive 26 miles one way to pick up the auto trailer from San Clemente. It would have been much easier if the trailer were dropped off at my original pickup location instead of driving the additional 52 miles. Great location and helpful staff though!
John R.Well done. Quick efficient and friendly.
JOHN K.Cindy needs to get a RAISE !!! Her ability to multi task and continue to keep customers moving !!!
pedro S.As always, great service and friendly smiles. :) I am glad you found the keys in the drop box.
Michael C.Staff very helpful
Rodney D. | Overall ExperienceThere are other U- Haul places in my area but I prefer the one in San Clemente. Everyone is friendly helpful ( Sarah) and pulls together as a team
robert H.There was no fluid in the windshield washer.
Nicole P.Everyone was friendly, professional and efficient. Great experience.
Melinda B.This is a GREAT u-Haul. Jeanette, Kurt, Cindy...they are all so organized and helpful. Lovely people. Thank you so much!
maren M.excellent service
gary M.All the contact personnel were very professional. The delivery text and emails were combined with a phone call.
Dominick C.Just had no idea uhaul had the boxes until a friend had recommended them. I would promote it a lot more! It's a really great service!
Taylor C.No improvement suggested. Jeanette was the most knowledgeable and accommodating customer service representative. Thanks to her our move experience was less stressful!!
Jamie W.Only concern for me was the mileage that was allowed. I was allowed 61 miles which is the distance from one U-hual to another even though I informed the representative that I would be traveling more in order to pick up my house hold goods. The Second representative helped out a lot with the check in.
Luis M.Office and staff in the lot were all so great and efficient
Ryan O.Great service always.
ROBERT J.Staff was very nice and helpful.
John G.Best customer service, very helpful!!! Thank you!!
SHELLEY M.I was told at the u-haul location, when I rented, that I could return the u-haul within 24hrs (by 5pm the following day). But my confirmation text I received a couple hours later stated I needed to return in by 11:15pm that same day (in 6 hours). I called and the lady on the phone was accommodating, and allowed me to keep the u-haul until 6am the following day. But my only comments for improvement would be to communicate the return information better. This made my moving and traveling difficult considering I was on a last minute time crunch.
KENDALL Y.great staff
lyn S.Your overall business procedure's all excellent.
DONALD L.My vehicle wasn't appropriately checked in until 24 hours later so I received a call from customer service asking when I would be returning the truck that had been turned in the night before. It seems like if they get returned properly, it removes work that would otherwise be avoided and your employees can be more productive and efficient.
Sarah K.Very good experience.
Shawn H.Cindy was great
cristina M.Vehicle was clean on interior. Windshield wasn't clean and no washer fluid. Always happy with how I'm treated in the front office signing in for my rental. Very efficient. Vehicle check-out and check-in was a pleasant experience as well. My place to rent over the years.
ROGER G.People are great thank you
RONNIE C. | First ImpressionsEverything was great and the staff was very nice and office front desk very friendly and helpful thank you.
elena C. | Overall ExperienceEveryone in the office has always been very helpful.
PAULINE C. | First ImpressionsThanks for everything, this facility was convenient and we used it for 11 years. Kurtis, Cindy and Jeanette are great!
JEFFREY E. | Overall ExperienceThe staff at uhaul in San Clemente are extremely the friendliest and the 3 managers Cindy and Kurt and Jeanette are too. They always remember my name when I come in to pay. Even when they are at their busiest they show excellent customer service.
dolly l. | First ImpressionsPrice goes up every year it seems so it is on the expensive side.
DUFF M. | First ImpressionsThank you so much , I liked that you send friendly reminders for the next monthly Payment
yadria k. | Overall ExperienceI actually went to the U-Haul place when I was moving met the staff they're the owners are super friendly really like that made it easy comfortable so I had extra stuff and that's the place for me been there for over a year to now place is awesome
mark d. | First ImpressionsThey were very willing to help me
richard s. | First ImpressionsIt was faster then when my dad was a customer And I like that the security is well done and high tech
yadria k. | First ImpressionsI would definitely rent another storage unit from this facility. Super clean and very nice people that run this business. I highly recommend!
kristy h. | Overall ExperienceI only moved out to have one closer to residence. I would recommend uhaul storage.
cARRIE c. | Overall ExperienceThe place is very clean every where you walk, storage boxes are well kept and secure and Cindy and the entire staff are so friendly and very attentive.
Allyn R. | Overall ExperienceThanks
Jeffery S. | Overall ExperienceAfter a horrible experience with truck rental and price change at Uhaul in Rosenburg Texas, it was so nice to be treated with care and kindness at Uhaul San Clemente. Thank you Kurt for you and your staff. debbi
Debra M. | First ImpressionsStaff was always friendly and extremely helpful when needing a 6x12 trailer.
James B. | Overall ExperienceThe team and San Clemente continues to be so efficient and friendly and helpful. Both the truck rental and storage rental processes were easy and convenient. Thank you!
dean l. | First ImpressionsConvenient
Claude H. | First ImpressionsJeanette at the front desk goes out of her way to be helpful, she is friendly, professional and knows her stuff! She made all the difference in not only storing at the facility but also helped me with my Ubox move as there were some problems (not created by the Pico facility) and she handled it quickly and thoughtfully. All the other staff that I spoke to were very friendly and helpful also.
tracy h. | Overall ExperienceOne minor glitch is that I was in that air condition area of your facility and it really wasn’t very air-conditioned, it was 85 degrees on hot days but I realize electricity is precious. I appreciate though the effort. Thank you very much for everything your time and energy! stay well, keep smiling! God Bless!
Richard S. | Overall ExperienceWe never actually had to use the storage Hoyt everyone was very helpful and kind and the facility was best and clean.
Camala P. | Overall ExperienceClean fast and convenient over all a pleasant experience
Bret B. | Online Move InThe entry is a little confusing and the homeless hanging around is disconcerting. Other then that it’s all good
Camala P. | First ImpressionsElvira and Ed are wonderful .!! They make me feel like a good friend!! Thank you!!
Mary Lou A. | Overall ExperienceHad a little trouble with the entry card working.
Milo G. | Overall ExperienceWill comeback again
Hector G. | Overall ExperienceAlthough the facility was well lit, secure, and the hours are great, the location of where I had my unit was near the lockers by the entrance. I'm not sure who is using the lockers, but every time I went in there, it smelled like pot. And most times I visited (which was every few days for a month) the leftovers of someone's belongings who had either been evicted or had dumped their stuff was left by the carts by the entrance. Also, in the entrance, there are leftover building supplies - not sure if they belong to the building or someone else, but it doesn't seem that it should be there. For the price I was paying for a small unit, I would have figured the experience would be better. I switched my storage to All American in Capistrano and it's MUCH cleaner, more pleasant, more professional, and over $50 less expensive.
Carolyn K. | Overall ExperienceAll was good
joann R. | Overall ExperienceThis location was exceptional & staff was helpful and friendly considering that they had to deal with a extremely rude customer while I was checking in for a storage unit, that being said the storage units were a bit over priced for their size as I found a U-Haul storage facility in San Juan with outstanding prices as well as I was charged for a lock in the Ave Pico location that was provided for free in the storage facility in San Juan when I decided to move my belongings to that location
ruben p. | Overall ExperienceThe new metal added around the interior hallways no longer allow you to swing open the door to the unit all the way. This was very frustrating when moving out. We had to move a few items out of the unit into the hallway, then close the units door, in order to carry the stuff out the front rollup door. When we moved in the unit door swung all the way open which was great!
alan B. | Overall ExperienceCourteous professional and for! thank you so much!!
Kevin m. | First ImpressionsHappy so far !!
Ronald N. | First ImpressionsLOVE this storage facility!
dianne d. | Overall ExperienceOnly place I’ll ever go
PEIRCE I. | First ImpressionsI was happy with my uhaul experience. I do recommend to make it clear to your customers who are moving and purchasing a storage unit to explain you have to return the uhaul keys by 10am or whatever time you have set up. I showed up at 10 and unloaded my things into my unit and it took about an hour and then I turned in the uhaul keys and was told I was being charged and the guy didn’t know why but basically said I have to pay it and took it from my card on file. Upon reviewing the receipt I was charged another day! I was on the property the whole time and no one warned me or said anything. I have called asking for a refund. That is deceiving.
Brittany G. | First Impressionseverything was clean, staff very helpful, plenty of moving carts. Only minor issue is the front door threshold needs some repair so carts can roll over more smoothly.
Jeffrey S. | Overall ExperienceThe price is ridiculous and you couldn't even give me a deal after I needed a pod and also a storage unit and then two different trucks, ALL in 4 days, I'm not happy at all!!!
laura t. | First ImpressionsThe people (specifically Cindy) are incredibly rude and unhelpful. The move-in process was made frustrating because of their poor attitudes. They treated me as if I were dumb. Which was very upsetting when the facility changed the security system and when I asked how it worked, all three representatives treated me poorly and did not offer any help.
Alexis S. | Online Move InVery friendly and nice! Even when I forgot a step the staff never seemed annoyed!
Wesley R. | First Impressions