Customer Reviews for U-Haul Moving & Storage of San Clemente
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of San Clemente
Jill N. on
Knowledgable, timely and would use you again.
Thomas C. on
Rented a truck and Ubox with ease, Very clean, extremely courteous staff and low stress.
Eric J. on
They need some type on new air conditioning!! Crazy hot in the afternoon
JOSE G. on
The service was great, all employees were wonderful, I will recommend the U-Haul services to all my friends. (One little error, the U-Haul store that I was use is in Poway, California) One special thanks to the manager of the store, her name is Desiree Mcalear.
Stacey P. on
Long line when ordering truck. Needed more workers.
CHRISTOPHER B. on
The young man who helped me today outside was very friendly and willing to help. My trailer was buried behind two other ones and he quickly moved them and got me on me way. Great job.
Garth C. on
The container delivery crew was excellent.
CHRISTOPHER B. on
All good very efficient
Paul R. on
I had a 10ft box van. Can anyone imagine a commercial box Van without positraction? Unbelievable. I got stuck empty, spinning on a short driveway though it was. Not particularly steep. Every day simple underpowered vehicles go up and down. The. I called uH for help and was told by road services that a short driveway is "off road" despite it was clean finished and appropriate concrete. Just where do you think your vehicle will fail?? While going down a freeway? I understand there being objection if renter was off road on a trail but refusing to cover because you cheaped out and didn't install two wheel drive? Really? I read that renters should not take the vehicles off road, but a short driveway yields abandonment of the renter for an emergency assist of 2 minutes? Both absurd and disappointing. I pulled the truck out with a wrapped up rubber hose hooked to a small honda. After set up it took about 40 seconds. Your approach to this difficulty resulting from your equipments failure was unforgivable.
Luis M. on
Great Customer Service...
BERNADETTE D. on
I was super impressed with everything and have been telling friends, realtors and colleagues. Thank you!
Juan M. on
The storage was as good as many other places. The service is what made the difference. I will definitely be coming back when I am in need of storage again. Your staff was soo helpful. thanks
SCOTT W. on
All the staff was very helpful and courteous. A great experience!
ROBERT M. on
This is a first rate UHaul run facility. Helpful and friendly staff... Always! We were customers for many years, Thanks you.
wendy m. on
Always a great experience at this haul location. The owners are extremely helpful professional and knowledgeable about what they have and are very customer oriented.
Patricia G. on
They went above & beyond and took care of me. I had a billing issue and they chose to do what's right instead of charging me. I'm beyond grateful. It's great to see an honest business in todays world!
CHRIS S. on
Could not have asked for a better experience. Cindy at the counter and the gentleman who checked my truck in were both 10/10. I won't be going anyplace else in the future.
jeffrey l. on
Excellent space to store my classic car. Unfortunately they discontinued inside automobile storage.
Peter M. on
Thanks
Donna S. on
No waiting time, easy
THOMAS S. on
Great
Kristen J. on
Good
ken r. on
I would recommend changing the motion sensors and cameras. Not all angles are covered in the halls, mostly just the entrances. Other than that it is a great place to store whatever you need.
Lauren B. on
Everyone was so easy to work with and had great customer service.
THOMAS J. on
Great Location and Service
Anne S. on
Great service
susan r. on
Excellent service and excellent staff, all were very informative, especially Katy the driver.
Nolan H. on
Great experience with Uhaul! Customer service reps were helpful, checking out the truck was easy, checking it back in was even easier. Thank you for such a smooth transaction! Will do business again!
Jacqueline T. on
Excellent customer service all around, the equipment was pretty good but the cab was dated
steven d. on
Very helpful and friendly
jim s. on
Jeannette Rooney-Robbins was the best service that I've ever experienced in my entire life."beautiful lady" Jim Schmit
trevor s. on
There were a couple of times I wished I had accesses to my storage unit after 7pm. I’d say the staff were friendly most of the time and on occasion were just direct and to the point.
DANIELLE B. on
n/a
KENNETH D. on
where glad for our items to be secure
tom k. on
The staff was very friendly and helpful. They were compassionate and easy to work with when unforeseen problems occurred and our “move out date” had to be delayed. Great folks— highly recommend
debbie b. on
Was handled quickly and efficiently!!
Cindy G. on
Excellent customer service Cindy and Kirt !!!!
harlan e. on
Very good.
Kira U. on
Everyone was very nice and helpful
JEANNE B. on
Staff was helpful. Facility is clean and well lit.
Michelle M. on
The entire team at this facility are always friendly, helpful. A pleasure to do business with.
Mark S. on
I had a storage unit at Uhaul for over 3 years. The staff there is great, always friendly, professional and polite. They even went out of there way to accommodate me when I needed extra time or help.
Bryan S. on
Every aspect of using the U-boxes was incredibly convenient, and made our move easy.
RALPH P. on
Don’t put your neighbor as an emergency contact. They will get a letter if you’re late with your payment.
elizabeth j. on
Extended access(not office) hours a day or 2 a week would be nice
Kimberly C. on
Our Ubox driver Othellia was exceptional! So friendly and professional. We appreciated the courtesy call and she took care of us even though we were in a community with very little parking. 5 stars!!
ROBERT S. on
Always nice folks Prompt service FYI- moved out of my unit, has been untouched for probably 3+ years (put stuff in storage when my daughter born) no evidence of bugs, spiders, mice, moisture
Kevin W. on
Very helpful staff and great customer service.
matthew T. on
No
James M. on
The service was great . We used 13 uboxes. Everything arrived without damage. My only concern is that the billing system seems confusing. I still need to go through and check invoices
GUY M. on
Nicest people, always clean and safe, not one negative in almost 25 years.
lynn d. on
Great service!! Helped us out in a bind quickly!
David H. on
Quick, easy and friendly. Great service.
ichiro a. on
I had issue with water leak damaging my furnitures in my storage unit, but U-Haul insurance covered it and U-Haul San Clemente staff was very helpful through the process. Thank you.
PORTIA R. on
San Clemente U-Haul staff are always outstanding in their service. I highly recommend this U-Haul to anyone looking for storage or rentals! Excellent!
Sabrina L. on
Easy process, still haven't completed my u-box move
Skyler D. on
great
Rebeca d. on
I'm a repeated happy customer!
Charles I. on
Location not easy to access. Upper level storage parking for loading/unloading not suitable for access with trailer.
Richard F. on
Excellent and extremely helpful friendly experience!
Elizabeth S. on
Ubox original experience was very good. However returning the ubox to me was a nightmarish experience! Phone calls NEVER returned & the manager, Cindy, in San Clemente was rude. Would NOT recommend
Richard S. on
So far so good. I have not been in to my storage unit yet, still in the process of moving...
shawn c. on
Whoever I dealt with on the phone was excellent. She wad super efficient while being excellently mannered.
Robert P. on
Everything was on time as promised!
Ryan M. on
The lady who dropped off my uboxes was very friendly and phenomenal at driving the donkey!
Lee W. on
Great place, very convenient location for me. It's a very busy place and the staff does a great job of multitasking in order to help everyone. Just wish they didn't automatically up the rent yearly.
WILLIAM A. on
Good place for storage, excellent staff and owners.
jerlyn F. on
I changed from a storage unit to a UBOX and saved a bunch!! Thank you to the wonderful management team!
tony n. on
Only issue is that the hallway light sometimes would automatically turn off while I was in the storage unit, and then I would have to walk down hallway to turn on...
David P. on
Very helpful and easy to work with. Made for a great end to my trip across the country.
DAVID F. on
Never had a bad experience with the personnel nor the facility. Always able to access. Property and facility was always clean and well lit. Would use the services and facility in a heartbeat. Thanx
ROBERTO G. on
Thank you for your support. Semper- Fi!
John M. on
Everything we easy. And there were carts free to use, which really helped.
jerlyn f. on
..even though we were trying to move out of our storage, the managers were so helpful and suggested a portable unit that would save me some money. I recommend them highly!!
Linda H. on
Some people complain about transients using facility. I never had a problem and always felt safe. The hallway was dark, though, and the auto light didn't turn on until I was almost to my unit.
eric c. on
Great staff to work with
BRITTNEY MARIE O. on
I absolutely had the worst experience with their customer service that not only will i not recommend U-Haul, i will tell everyone who tells me they’re moving to NOT use U-Haul San clemente.