Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have used them numerous times and have never had an issue with them. They seem to always have great employees. Lot is big and accommodating.
RICHARD R
Rating:
3.0
Fix my brand new rain gutter the forklift driver Sharon dented when she tried to remove the second Ubox on the driveway closest to my house about 10:30am on Tuesday 7-8-25. Sharon initially denied she did the damage must have forgot I told her she was hitting the rain gutter with the Ubox, which my wife standing in the garage heard me tell Sharon.
First delivery forklift driver Ofelia was great. Annie Palmer who helped me get damage pictures to her was great. Please fix my dented rain gutter.
John s
Rating:
5.0
Cindy and Ashley were both great!
FELIZ C
Rating:
5.0
The customer service received from all of the staff, both at check in and at return, was exceptional. They were fast, friendly & very helpful in making my trailer rental easy & safe!
KENNETH Z
Rating:
5.0
always have a good experience with the entire staff at this store & I am a regular customer & rent multiple times a month
CHRISTIAN G
Rating:
2.0
Customer did not leave a comment.
GARY S
Rating:
5.0
Customer did not leave a comment.
KENNETH D
Rating:
5.0
The whole experience was perfect.
Pick-Up was easy and fast. Representative was knowledgeable and friendly.
Return was fast and easy.
Will definitely be using them for any future needs.
Richard R
Rating:
3.0
Customer did not leave a comment.
MADISON F
Rating:
5.0
Not to overbook Reservation because the location that I was supposed to pick up at Laguna Canyon is sucks and I would say if it was not because of Alicia wiki I would have sue your company and put payment on my payment as well and report you to everybody for shitty service.
MOE T
Rating:
5.0
Helpful staff, quick check out process
RONETTE W
Rating:
5.0
Customer did not leave a comment.
RUSSELL D
Rating:
3.0
i had my storage locker since 2018, and after a big rain, the ceiling fell onto my boxes. When I informed the front desk, no one offered to move me to a site that was not dirty. No discount was given to me for the hassle of having to clean off all my boxes several times.
The staff was nice, but I thought a 7 year customer who was never late on monthly payments deserved better treatment.
Mary C
|
Overall Experience
Rating:
5.0
Great peeps ✌️❤️
JONATHAN L
Rating:
5.0
Customer did not leave a comment.
KIRT S
Rating:
5.0
Customer did not leave a comment.
DANIEL C
Rating:
5.0
Thank you
Climate Control perfect !
JOSEPHINE D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KEVIN B
Rating:
5.0
Customer did not leave a comment.
MARTIN F
Rating:
3.0
Alicia only reason I continued with Uhaul in California
jeff c
Rating:
5.0
Customer did not leave a comment.
MARK R
Rating:
5.0
Customer did not leave a comment.
JASON Z
Rating:
5.0
Customer did not leave a comment.
JUAN P
Rating:
5.0
Customer did not leave a comment.
MARK S
Rating:
5.0
Customer did not leave a comment.
AARON B
Rating:
4.0
Pricing on the rental was a little ridiculous that's all I could have complained about
Daniel W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRIS S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Logan W
Rating:
5.0
Really nothing - the app check-out and, especially, after-hours check-in have made renting so much better!
RICHARD N
Rating:
5.0
Customer did not leave a comment.
MOHAMMADFAISAL K
Rating:
5.0
Customer did not leave a comment.
Jordan S
Rating:
5.0
Customer did not leave a comment.
JASON M
Rating:
5.0
Customer did not leave a comment.
SERGE J
Rating:
5.0
Great service at front desk as well as getting what I needed on the outside, they did everything to make my experience great thank you
EDUARDO M
Rating:
5.0
Customer did not leave a comment.
UDO B
Rating:
1.0
Rip off. Blocking the charge and filing a complaint
JOSE D
Rating:
5.0
Customer did not leave a comment.
KEITH H
Rating:
5.0
Customer did not leave a comment.
Stephen M
Rating:
4.0
Customer did not leave a comment.
Daniel W
|
First Impressions
Rating:
5.0
They let me park there for 30 minutes because I had to wait for a friend. Super friendly staff. Filling up the propane bottle was cheap and very convenient. I'll always come back to to this location.
FRANZ K
Rating:
5.0
The process on returning the item was confusing, everyone was so helpful
CARSYN R
Rating:
5.0
Easiest return I have ever done.
Steven K
Rating:
5.0
Excellent experience. Staff was very helpful friendly knowledgeable and accommodating.
Shaila K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES G
Rating:
5.0
Always friendly and excellent service. You have a great business there in San Clemente. I’ve rented small trucks,vans and trailers in the past. Never a problem. What could I say to improve such a well-oiled machine? I wish you many more years of success.
ROGER G
Rating:
5.0
You guys did great manager and owner CINDY were awesome thank you
LUIS M
Rating:
5.0
Customer did not leave a comment.
EDWARD B
Rating:
5.0
Customer did not leave a comment.
RICHARD F
Rating:
5.0
Customer did not leave a comment.
JON S
Rating:
5.0
Everyone here is cool.
JEREMY P
Rating:
5.0
Customer did not leave a comment.
ELIZABETH E
|
Overall Experience
Rating:
4.0
I didn't like that the office assistant tried to make me feel bad by telling me that she couldn't stand my presence near the computer and that she felt I was too close and in her face after I helped her find my name. She made me feel like she wanted me to leave asap, behaving discriminatorily toward me.
Karina H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES S
Rating:
5.0
Everyone was very nice and helpful.
LOUIS M
Rating:
5.0
The facility was clean and orderly and had the haul services I needed
RICHARD B
Rating:
5.0
What a great service. I would recommend to anyone!!
Ilona G
Rating:
3.0
Customer did not leave a comment.
daniel w
Rating:
5.0
There is nothing I wopuld change. The process was simple from start to finish and the money paid for the value was excellent. I used PODS quite a few years a go and their price was so high I decided to use Uhaul.
Craig C
Rating:
5.0
This was my second time renting a box trailer from this location. The reps were very friendly and helpful, super easy to deal with. The first time I was concerned about a tire on the trailer since I was driving to Colorado & back - they were amazingly accommodating for me and switched to a different trailer. Everything went smoothly for my pick up and return both times. Thank you!
DONNA F
Rating:
3.0
Don’t get a call when the work was done. I had to call the shop for an update. Hitch install includes wires coming out of my trunk. No mechanic on site. Employee in office says that’s how all hitches are. Not sure if I would have proceeded if I knew this would be the arrangement.
John D
Rating:
5.0
Customer did not leave a comment.
Richard N
Rating:
3.0
I was not notify of the drop off location change until I went to drop it off and I was in the wrong place.
CASEY S
Rating:
5.0
Customer did not leave a comment.
Rosalyn S
|
Overall Experience
Rating:
5.0
Amazing customer service (Cindy) at the front desk and yard staff. (New young gentleman)
Consistently receiving great service at this location. Keep up the great work.
FARSHAD S
Rating:
5.0
Friendly assistance. Couldn't have gone smoother.
Dennis D
Rating:
5.0
2 items.
I left the yard with a lock on the rear and no key to open the door
There was a noticeable shimmy in the front end.
Both were going to be addressed
CRAIG R
Rating:
5.0
Customer did not leave a comment.
ROBERT N
Rating:
5.0
I needed to sweep the trailer out before using. It appeared to still have quite a bit of fine dust like ash from recent fires still in the trailer. That being said the staff was fantastic and trailer was in very good condition.
JAMES T
Rating:
5.0
Customer did not leave a comment.
jason h
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DANIEL H
Rating:
1.0
the guy that was outside was super unprofessional, he was too busy paying attention on what I was doing to take pictures of the truck he should of paid attention and make sure he took the lock off. He left the lock on and we had to go back there so they can take it off, which in fact messed up the mileage after he said he would tell them to adjust it and never did. Definitely never coming back and if the manager sees this tell the guy outside to leave people alone unless they need help and stop making them like they are dumb
NADIA L
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER J
Rating:
5.0
No issues with the trailer. Small issue with the account and locker not being closed out when I emptied the storage but was resolved
VAUGHN M
Rating:
5.0
Customer did not leave a comment.
ELLIOTT C
Rating:
3.0
Customer did not leave a comment.
THOMAS R
Rating:
5.0
Customer did not leave a comment.
linda r
|
Overall Experience
Rating:
5.0
Everything was great.
TERRY A
Rating:
5.0
Again here the guy helping me was quick, friendly and efficient...I had an email confirmation of the drop immediately.
EDWARD Z
Rating:
5.0
I'm not sure you can improve it, everything went quick, happy, efficient, and at a reasonable price!
LAIRD B
Rating:
5.0
Customer did not leave a comment.
RICHARD D
Rating:
3.0
I waited 15 minutes just before 7PM for someone to help me check-out. I decided to use the mobile app to speed things up. Finally someone came at 6:59, then made comments about why I didn’t wait and reminded me they closed at 7…I was well aware.
JONATHAN C
Rating:
5.0
I just wanted to take a moment and thank Alisha. She was absolutely amazing and wonderful. She went above and beyond for me. The way she handled the situation and made me feel like I was the best customer and only one even though there were others that morning needing help. It was truly a pleasure working with her and the team at Uhal San Clemente. 5 stars!!!!!
Robert S
Rating:
5.0
Customer did not leave a comment.
SHERRY M
Rating:
4.0
Maybe a little clean up around the yard but otherwise no complaints at all.
Staff were great, process picking up and dropping off my truck was efficient and easy. The online experience also made things very easy.
Overall a very positive experience.
Larry R
Rating:
5.0
Customer did not leave a comment.
ERIC O
Rating:
3.0
Parking is poor and some of the employees are rude.
Paul P
Rating:
5.0
This location was great, but it was not my chosen location. I order on line to pick up close to the home, no problem right. Except the day I was flying in to get the truck they call and tell me I can't get it at that location, they tell me I have to pick it up 5 miles further away. Then they call me back and tell me that won't work either and make the pick up another 15 miles away. I will never use Uhaul to move again.Penske, Budget or Enterprise all would have delivered the truck to the home and 2 of them for less money then UHAUL
WILLIAM H
Rating:
5.0
Customer did not leave a comment.
STEVEN K
Rating:
5.0
Absolutely excellent service at the counter, the hook up on the lot & the equipment. Very professional & courteous service.
REBECCA S
Rating:
5.0
I have no negative comments or suggestion about the excellent service I received from Cindy. The process was simple and easy for the customer. Thank you.
JOSE G
Rating:
5.0
Customer did not leave a comment.
SOPHIE J
Rating:
5.0
The staff at this location are always helpful and very friendly. My last 4 rentals have come from this location, and many more will as well.
CHIP L
Rating:
5.0
Exceptionally friendly and helpful staff. Very efficient check out and return.
DANIEL H
Rating:
5.0
Excellent service and a great smooth-running truck. AAA+++
PHILIP I
Rating:
5.0
Drop off was quick and easy. Excellent Customer Service!
GREG S
Rating:
3.0
Better customer service… maybe a smile or a hello would be nice upon arrival…
Alfred A
Rating:
5.0
Customer did not leave a comment.
BRIAN S
Rating:
5.0
Exceeded my expectations. Alisha and her team were great.
BARTLEY H
Rating:
5.0
This was my first experience with UHAUL ~ San Clemente and I must say,
this site has incredible customer service from check-in to check-out!
Mike and Nathan who help run the operation are an asset to the company
and for mainly that reason, I will certainly return and recommend the
San Clemente UHAUL location for a stress-free and easy rental.
Thank you very much, Mike and Nathan, my family really appreciated you on that busy Sunday!!
VICKI W
Rating:
5.0
Staff in the yard went above and beyond what was expected. Excellent attitude and much appreciated.
MICHAEL F
Rating:
5.0
Best UHaul crew in town!
rebeca d
|
Overall Experience
Rating:
5.0
Nothing , it was quick and easy , the lady at the front counter was very courteous and helpful and then the guy that checked me in was amazing. Great people you have work for you.
JAMES G
Rating:
5.0
Customer did not leave a comment.
RICHARD J
Rating:
5.0
Customer did not leave a comment.
SHERRY M
Rating:
5.0
Customer did not leave a comment.
peter f
Rating:
5.0
Customer did not leave a comment.
KATHERINE M
Rating:
4.0
I like it service.
BINTU K
Rating:
5.0
Very professional helpful staff -I would definitely recommend this location - Very good operation- eveyring was smooth and hassle free - ⭐️⭐️⭐️⭐️⭐️
MARK N
Rating:
5.0
From check out to the young man doing check in
So very good and great customer service
ANDREW M
Rating:
5.0
Fast service. I liked the text format for checking out the truck
MICHAEL C
Rating:
5.0
I have been so grateful and want to thank you for all you do and so friendly and kind when we have to make a change in our lives, I love my storage and went from big to the penthouse I call it in the front. I was sad to leave but had a friend that took mine and loved it like a new home to put your memories in a safe place .
Thank you
Laine
Elaine K
|
Overall Experience
Rating:
5.0
The staff has always treated me with dignity and respect. I couldn’t ask for more.
KEVIN S
|
First Impressions
Rating:
4.0
I would have done Excellent but the check out process had some difficulties.
Shirley J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
susan T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Claire N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEVEN A
|
Overall Experience
Rating:
5.0
Thank you
Karina H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SUZETTE V
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Randy F
|
First Impressions
Rating:
5.0
Thank everyone for being so nice.
elena C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kris h
|
Overall Experience
Rating:
4.0
The code I was texted did not work, but it was no problem because I was able to get a swipe card and sort things out when I showed up. Everyone was friendly and knew what they were doing. Thanks!
Stephanie M
|
Online Move In
Rating:
5.0
I had my storage for over 2 years and the place is wonderful, never had any problem. Place is clean and secure . The people working there is very nice specially Cindy , she helped me a lot ❤️
ELIZABETH M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Edwin C
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Claire N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rubicela F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
lucas e
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jason v
|
Overall Experience
Rating:
5.0
Even though there I had a unit that was inside and controlled climate there was still rat or mice droppings on my boxes and things other than that for 6 years they've been a pleasure very good customer service yeah I'm 100% Happy with the experience
Stephanie R
|
Overall Experience
Rating:
5.0
Fantastic service for the past 4yrs! Thank you all!
Tara C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Hamad A
|
First Impressions
Rating:
5.0
Profesional and clean .
sam k
|
Online Move In
Rating:
4.0
Could be more temporary parking for the lower level by the storage entry door. Hard to park close to sliding glass door and get cart loaded. Once someone left I was able to move closer, and it worked out.
Domnic B
|
First Impressions
Rating:
5.0
The staff was always friendly and helpful.
MARY G
|
Overall Experience
Rating:
5.0
Customer service rep…Sarah…was super nice and professional. Everyone was. Thank you.
nancy w
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DAVID D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Benjamin T
|
Overall Experience
Rating:
5.0
Everyone at the San clemente uhaul storage center was amazing including the manager. Extremely friendly and helping.
Jonathan G
|
Overall Experience
Rating:
5.0
Thnx
gia b
|
First Impressions
Rating:
5.0
Outstanding service and would recommend others to this facility. Everything expected at the thisfacity was highly regarded. I personally want to Thank the manager for her arduous considerations.
Jenaro T
|
Overall Experience
Rating:
5.0
Cindy is amazing as your front office person.
Elizabeth p
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jessica G
|
Overall Experience
Rating:
5.0
San Clemente Uhaul is the best! Great employees, super helpful.
KATHLEEN S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stacy A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KARI A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LISA H
|
Overall Experience
Rating:
5.0
Very happy with everything.
Randall B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Frank H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
cynthia b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alan A
|
Overall Experience
Rating:
5.0
Cindy is the best!!!! John and Mike great guys too.
Stacy A
|
First Impressions
Rating:
5.0
The San Clemente staff have gone above and beyond with accommodations. Have had to remove and add storage units multiple times with A+ customer service . Moving is stressful and all the employees are quick to help, answer questions wih the best demeanor. Thank you San Clemente Uhaul!
KATHLEEN S
|
First Impressions
Rating:
5.0
Kurt is a very friendly guy, and was always helpful. Thank you for helping me thru the years. His staff made sure things were taken care of with my needs. Mike and Alisha were super accommodating and understanding.
ADAM G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mary c
|
First Impressions
Rating:
1.0
My access code does not work for the doors and I have not received a new one or help with fixing the problem
Tyler C
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
ROBERT D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
elenore M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
BRADLEY P
|
Overall Experience
Rating:
5.0
Dear Friends,
I was with you for many years.
You were always cordial and helpful.
I never worried about my family’s belongings or mine.
Thank you for your great service.
KATHLEEN S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHERYL C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marsha E
|
First Impressions
Rating:
1.0
Water damage, rats, termites & no lighting. The worst ever!
Jill C
|
Overall Experience
Rating:
5.0
Very , very helpful. Highly recommend this location
SKYLER E
|
First Impressions
Rating:
5.0
Management team best ever! Friendly, caring eager to help and understanding.
Debra M
|
Overall Experience
Rating:
5.0
The owners Kurt and Cindy are truly kind, helpful people. There were some issues with my unit and my truck wasn’t showing up on the computer. The went out of their way to help me and solve the problems, while remaining upbeat. Great service!
Diana S
|
First Impressions
Rating:
5.0
Great service
Leonard B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
VIVIANNE B
|
Overall Experience
Rating:
5.0
Owners are so kind and client friendly!!!
dolores m
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Christopher S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
joan s
|
Overall Experience
Rating:
5.0
Cindy and Kurtis are the BEST! Love this place! (HAS TO BE the best view of any U-Haul location!) I have used their services many times and will again, I'm sure. In the meantime, I will gladly and enthusiastically recommend them to everyone!
CHRISTOPHER H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lily S
|
Overall Experience
Rating:
5.0
The staff was especially friendly and always helpful and courteous. If I'm ever back in town and need storage, I will definitely come to Pico U-haul!
Garran M
|
Overall Experience
Rating:
5.0
Staff had been very helpful.
CHRISTINA C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
EDWARD L
|
First Impressions
Rating:
5.0
All the employees are very kind, helpful, and professional. One employee stands out and that is Jon He was very helpful and went out of his way to help me lift a heavy sofa or dresser. I was so impressed with his kindness, sincerity and offering to help me. There’s no way I could’ve done it by myself, and to me this man went above and beyond his job.
Thank you again Jon!
Steve Salhus
steve s
|
Overall Experience
Rating:
4.0
I had my things stored for 9 years and every time I lost my card or couldn’t remember what number I had over the years, the staff was always very nice and helpful! Access was good, and I never had any issues with bugs or rodents.
BRIDGETT Y
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CAROL K
|
First Impressions
Rating:
4.0
Manager that runs the place is awesome. Very friendly and extends his staff & himself to meet the customer’s needs. Also the staff was very flexible when I had to request a later pymt date and still giving me access in spite of my pymt being late. Nice that they can be relatable and understanding of people going through hardships.
kerri L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kirk R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
holland s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James I
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RONNIE C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JANET S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gary W
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Garran M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
steve s
|
First Impressions
Rating:
5.0
Staff was ALWAYS very helpful and polite and I appreciate it so much.
Jordyn G
|
Overall Experience
Rating:
4.0
New to me. No strong opinion yet
Michael R
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jordan D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Frank H
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
EVAN B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KRISTEN C
|
First Impressions
Rating:
5.0
Staff very helpful
Rodney D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
robert h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jonathan G
|
Online Move In
Rating:
5.0
People are great thank you
RONNIE C
|
First Impressions
Rating:
5.0
Everything was great and the staff was very nice and office front desk very friendly and helpful thank you.
elena C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Han h
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Fabian H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessica B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ken s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
terry d
|
First Impressions
Rating:
5.0
Everyone in the office has always been very helpful.
PAULINE C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dedrick B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Patrick h
|
Overall Experience
Rating:
5.0
Thanks for everything, this facility was convenient and we used it for 11 years. Kurtis, Cindy and Jeanette are great!
JEFFREY E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Luke B
|
Overall Experience
Rating:
5.0
The staff at uhaul in San Clemente are extremely the friendliest and the 3 managers Cindy and Kurt and Jeanette are too. They always remember my name when I come in to pay. Even when they are at their busiest they show excellent customer service.
dolly l
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SCOTT D
|
Overall Experience
Rating:
4.0
Price goes up every year it seems so it is on the expensive side.
DUFF M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
nayeli a
|
First Impressions
Rating:
5.0
Thank you so much , I liked that you send friendly reminders for the next monthly Payment
yadria k
|
Overall Experience
Rating:
5.0
I actually went to the U-Haul place when I was moving met the staff they're the owners are super friendly really like that made it easy comfortable so I had extra stuff and that's the place for me been there for over a year to now place is awesome
mark d
|
First Impressions
Rating:
5.0
They were very willing to help me
richard s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LINDA B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Steve B
|
Overall Experience
Rating:
5.0
It was faster then when my dad was a customer
And I like that the security is well done and high tech
yadria k
|
First Impressions
Rating:
5.0
I would definitely rent another storage unit from this facility. Super clean and very nice people that run this business. I highly recommend!
kristy h
|
Overall Experience
Rating:
5.0
I only moved out to have one closer to residence. I would recommend uhaul storage.
cARRIE c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
donald p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lacey J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CYNTHIA B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOSE A
|
Overall Experience
Rating:
5.0
The place is very clean every where you walk, storage boxes are well kept and secure and Cindy and the entire staff are so friendly and very attentive.
Allyn R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
deborah l
|
Overall Experience
Rating:
4.0
Thanks
Jeffery S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Brian C
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Michael W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jeff c
|
Overall Experience
Rating:
5.0
After a horrible experience with truck rental and price change at Uhaul in Rosenburg Texas, it was so nice to be treated with care and kindness at Uhaul San Clemente. Thank you Kurt for you and your staff.
debbi
Debra M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Orion H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James W
|
Online Move In
Rating:
5.0
Staff was always friendly and extremely helpful when needing a 6x12 trailer.
James B
|
Overall Experience
Rating:
5.0
The team and San Clemente continues to be so efficient and friendly and helpful. Both the truck rental and storage rental processes were easy and convenient. Thank you!
dean l
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Douglas M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSEPH B
|
Overall Experience
Rating:
5.0
Convenient
Claude H
|
First Impressions
Rating:
5.0
Jeanette at the front desk goes out of her way to be helpful, she is friendly, professional and knows her stuff! She made all the difference in not only storing at the facility but also helped me with my Ubox move as there were some problems (not created by the Pico facility) and she handled it quickly and thoughtfully. All the other staff that I spoke to were very friendly and helpful also.
tracy h
|
Overall Experience
Rating:
5.0
One minor glitch is that I was in that air condition area of your facility and it really wasn’t very air-conditioned, it was 85 degrees on hot days but I realize electricity is precious.
I appreciate though the effort.
Thank you very much for everything your time and energy!
stay well, keep smiling! God Bless!
Richard S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William S
|
Overall Experience
Rating:
5.0
We never actually had to use the storage Hoyt everyone was very helpful and kind and the facility was best and clean.
Camala P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TAYLOR C
|
Overall Experience
Rating:
5.0
Clean fast and convenient over all a pleasant experience
Bret B
|
Online Move In
Rating:
5.0
The entry is a little confusing and the homeless hanging around is disconcerting. Other then that it’s all good
Camala P
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
jennifer k
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher G
|
Overall Experience
Rating:
5.0
Elvira and Ed are wonderful .!! They make me feel like a good friend!! Thank you!!
Mary L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dan P
|
Overall Experience
Rating:
4.0
Had a little trouble with the entry card working.
Milo G
|
Overall Experience
Rating:
5.0
Will comeback again
Hector G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dalana W
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Tisha M
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
john F
|
Overall Experience
Rating:
3.0
Although the facility was well lit, secure, and the hours are great, the location of where I had my unit was near the lockers by the entrance. I'm not sure who is using the lockers, but every time I went in there, it smelled like pot. And most times I visited (which was every few days for a month) the leftovers of someone's belongings who had either been evicted or had dumped their stuff was left by the carts by the entrance. Also, in the entrance, there are leftover building supplies - not sure if they belong to the building or someone else, but it doesn't seem that it should be there. For the price I was paying for a small unit, I would have figured the experience would be better. I switched my storage to All American in Capistrano and it's MUCH cleaner, more pleasant, more professional, and over $50 less expensive.
Carolyn K
|
Overall Experience
Rating:
5.0
All was good
joann R
|
Overall Experience
Rating:
3.0
This location was exceptional & staff was helpful and friendly considering that they had to deal with a extremely rude customer while I was checking in for a storage unit, that being said the storage units were a bit over priced for their size as I found a U-Haul storage facility in San Juan with outstanding prices as well as I was charged for a lock in the Ave Pico location that was provided for free in the storage facility in San Juan when I decided to move my belongings to that location
ruben p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin B
|
Overall Experience
Rating:
5.0
The new metal added around the interior hallways no longer allow you to swing open the door to the unit all the way. This was very frustrating when moving out.
We had to move a few items out of the unit into the hallway, then close the units door, in order to carry the stuff out the front rollup door.
When we moved in the unit door swung all the way open which was great!
alan B
|
Overall Experience
Rating:
5.0
Courteous professional and for! thank you so much!!
Kevin m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Wesley R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lori B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MIchael l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JODI D
|
Overall Experience
Rating:
5.0
Happy so far !!
Ronald N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRENT R
|
Overall Experience
Rating:
5.0
LOVE this storage facility!
dianne d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
laura r
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Donna G
|
Overall Experience
Rating:
5.0
Only place I’ll ever go
PEIRCE I
|
First Impressions
Rating:
3.0
I was happy with my uhaul experience. I do recommend to make it clear to your customers who are moving and purchasing a storage unit to explain you have to return the uhaul keys by 10am or whatever time you have set up. I showed up at 10 and unloaded my things into my unit and it took about an hour and then I turned in the uhaul keys and was told I was being charged and the guy didn’t know why but basically said I have to pay it and took it from my card on file. Upon reviewing the receipt I was charged another day! I was on the property the whole time and no one warned me or said anything. I have called asking for a refund. That is deceiving.
Brittany G
|
First Impressions
Rating:
4.0
everything was clean, staff very helpful, plenty of moving carts. Only minor issue is the front door threshold needs some repair so carts can roll over more smoothly.
Jeffrey S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Judy M
|
Overall Experience
Rating:
2.0
The price is ridiculous and you couldn't even give me a deal after I needed a pod and also a storage unit and then two different trucks, ALL in 4 days, I'm not happy at all!!!
laura t
|
First Impressions
Rating:
3.0
The people (specifically Cindy) are incredibly rude and unhelpful. The move-in process was made frustrating because of their poor attitudes. They treated me as if I were dumb. Which was very upsetting when the facility changed the security system and when I asked how it worked, all three representatives treated me poorly and did not offer any help.
Alexis S
|
Online Move In
Rating:
5.0
Very friendly and nice! Even when I forgot a step the staff never seemed annoyed!
Wesley R
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
David W
|
Overall Experience
Rating:
5.0
Excellent customer service! I so appreciate Cindy and Jeanette for all their help over the last couple of months with moving and storage during this time.
Ambur R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
christine m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jodi m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LISA M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jodi H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jodi H
|
First Impressions
Rating:
5.0
Great service. Thank you!
Martha S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Douglas M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
susan r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher S
|
Online Move In
Rating:
5.0
Great store!
dennis o
|
Overall Experience
Rating:
5.0
Great staff, great owners. Thanks for the great service!
dj b
|
Overall Experience
Rating:
5.0
The entire staff throughout the time I had rented a storage compartment, was exceptionally friendly, helpful and highly competent. I was totally impressed by every staff member's willingness to help.
Byron M
|
Overall Experience
Rating:
5.0
Great customer service.
Kim O
|
Online Move In
Rating:
5.0
Your team makes it so easy and you have great customer service
Kim O
|
First Impressions
Rating:
5.0
Number of doors enhance security but also make it less convenient when moving multiple items.
taraturner f
|
Overall Experience
Rating:
5.0
Super convenient secure access. Never a need to bother with staff. Facility was exceptionally clean and well-maintained. Highly recommend.
AMY C
|
Overall Experience
Rating:
5.0
Storage is never fun but Cindy and Kurt and their whole team made my storage experience so easy and stress free, I can’t thank y’all enough!
Lauren W
|
Overall Experience
Rating:
1.0
Your Uhaul facility is a scary place to store belongings due to the homeless people who use it as a shelter. I never wanted to go in and retrieve my belongings because I did not feel safe.
Susanne b
|
Overall Experience
Rating:
5.0
They were helpful during a stressful time.
MARY D
|
Overall Experience
Rating:
5.0
The storage was as good as many other places. The service is what made the difference. I will definitely be coming back when I am in need of storage again. Your staff was soo helpful. thanks
Juan M
|
Overall Experience
Rating:
5.0
All the staff was very helpful and courteous. A great experience!
SCOTT W
|
Overall Experience
Rating:
5.0
This is a first rate UHaul run facility. Helpful and friendly staff... Always!
We were customers for many years, Thanks you.
ROBERT M
|
Overall Experience
Rating:
5.0
Always a great experience at this haul location. The owners are extremely helpful professional and knowledgeable about what they have and are very customer oriented.
wendy m
|
First Impressions
Rating:
5.0
They went above & beyond and took care of me. I had a billing issue and they chose to do what's right instead of charging me. I'm beyond grateful. It's great to see an honest business in todays world!
Patricia G
|
Overall Experience
Rating:
5.0
Could not have asked for a better experience. Cindy at the counter and the gentleman who checked my truck in were both 10/10. I won't be going anyplace else in the future.
CHRIS S
|
First Impressions
Rating:
5.0
Excellent space to store my classic car. Unfortunately they discontinued inside automobile storage.
jeffrey l
|
Overall Experience
Rating:
5.0
Thanks
Peter M
|
Overall Experience
Rating:
4.0
No waiting time, easy
Donna S
|
First Impressions
Rating:
5.0
Great
THOMAS S
|
First Impressions
Rating:
4.0
Good
Kristen J
|
Overall Experience
Rating:
4.0
I would recommend changing the motion sensors and cameras. Not all angles are covered in the halls, mostly just the entrances. Other than that it is a great place to store whatever you need.
ken r
|
Overall Experience
Rating:
5.0
Everyone was so easy to work with and had great customer service.
Lauren B
|
Overall Experience
Rating:
5.0
Great Location and Service
THOMAS J
|
Overall Experience
Rating:
4.0
Great service
Anne S
|
Overall Experience
Rating:
5.0
Excellent service and excellent staff, all were very informative, especially Katy the driver.
susan r
|
Overall Experience
Rating:
5.0
Great experience with Uhaul! Customer service reps were helpful, checking out the truck was easy, checking it back in was even easier. Thank you for such a smooth transaction! Will do business again!
Nolan H
|
First Impressions
Rating:
4.0
Excellent customer service all around, the equipment was pretty good but the cab was dated
Jacqueline T
|
First Impressions
Rating:
5.0
Very helpful and friendly
steven d
|
First Impressions
Rating:
5.0
Jeannette Rooney-Robbins was the best service that I've ever experienced in my entire life."beautiful lady" Jim Schmit
jim s
|
First Impressions
Rating:
4.0
There were a couple of times I wished I had accesses to my storage unit after 7pm. I’d say the staff were friendly most of the time and on occasion were just direct and to the point.
trevor s
|
Overall Experience
Rating:
4.0
n/a
DANIELLE B
|
Overall Experience
Rating:
5.0
where glad for our items to be secure
KENNETH D
|
Overall Experience
Rating:
5.0
The staff was very friendly and helpful. They were compassionate and easy to work with when unforeseen problems occurred and our “move out date” had to be delayed.
Great folks— highly recommend
tom k
|
Overall Experience
Rating:
5.0
Was handled quickly and efficiently!!
debbie b
|
First Impressions
Rating:
5.0
Excellent customer service Cindy and Kirt !!!!
Cindy G
|
Overall Experience
Rating:
5.0
Very good.
harlan e
|
Overall Experience
Rating:
5.0
Everyone was very nice and helpful
Kira U
|
First Impressions
Rating:
4.0
Staff was helpful. Facility is clean and well lit.
JEANNE B
|
First Impressions
Rating:
5.0
The entire team at this facility are always friendly, helpful. A pleasure to do business with.
Michelle M
|
Overall Experience
Rating:
5.0
I had a storage unit at Uhaul for over 3 years. The staff there is great, always friendly, professional and polite. They even went out of there way to accommodate me when I needed extra time or help.
Mark S
|
Overall Experience
Rating:
5.0
Every aspect of using the U-boxes was incredibly convenient, and made our move easy.
Bryan S
|
Overall Experience
Rating:
3.0
Don’t put your neighbor as an emergency contact. They will get a letter if you’re late with your payment.
RALPH P
|
Overall Experience
Rating:
5.0
Extended access(not office) hours a day or 2 a week would be nice
elizabeth j
|
Overall Experience
Rating:
5.0
Our Ubox driver Othellia was exceptional! So friendly and professional. We appreciated the courtesy call and she took care of us even though we were in a community with very little parking. 5 stars!!
Kimberly C
|
Overall Experience
Rating:
5.0
Always nice folks
Prompt service
FYI- moved out of my unit, has been untouched for probably 3+ years
(put stuff in storage when my daughter born)
no evidence of bugs, spiders, mice, moisture
ROBERT S
|
Overall Experience
Rating:
5.0
Very helpful staff and great customer service.
Kevin W
|
First Impressions
Rating:
5.0
No
Matthew T
|
Overall Experience
Rating:
4.0
The service was great . We used 13 uboxes. Everything arrived without damage. My only concern is that the billing system seems confusing. I still need to go through and check invoices
James M
|
Overall Experience
Rating:
5.0
Nicest people, always clean and safe, not one negative in almost 25 years.
GUY M
|
Overall Experience
Rating:
5.0
Great service!! Helped us out in a bind quickly!
lynn d
|
Overall Experience
Rating:
5.0
Quick, easy and friendly. Great service.
David H
|
Reservation
Rating:
5.0
I had issue with water leak damaging my furnitures in my storage unit, but U-Haul insurance covered it and U-Haul San Clemente staff was very helpful through the process. Thank you.
ichiro a
|
Overall Experience
Rating:
5.0
San Clemente U-Haul staff are always outstanding in their service. I highly recommend this U-Haul to anyone looking for storage or rentals! Excellent!
PORTIA R
|
Overall Experience
Rating:
4.0
Easy process, still haven't completed my u-box move
Sabrina L
|
Overall Experience
Rating:
5.0
great
Skyler D
|
Overall Experience
Rating:
5.0
I'm a repeated happy customer!
Rebeca d
|
Overall Experience
Rating:
4.0
Location not easy to access. Upper level storage parking for loading/unloading not suitable for access with trailer.
Charles I
|
Overall Experience
Rating:
5.0
Excellent and extremely helpful friendly experience!
Richard F
|
Reservation
Rating:
1.0
Ubox original experience was very good. However returning the ubox to me was a nightmarish experience! Phone calls NEVER returned & the manager, Cindy, in San Clemente was rude. Would NOT recommend
Elizabeth S
|
Overall Experience
Rating:
3.0
So far so good. I have not been in to my storage unit yet, still in the process of moving...
Richard S
|
Reservation
Rating:
5.0
Whoever I dealt with on the phone was excellent. She wad super efficient while being excellently mannered.
shawn c
|
Overall Experience
Rating:
5.0
Everything was on time as promised!
Robert P
|
Overall Experience
Rating:
5.0
The lady who dropped off my uboxes was very friendly and phenomenal at driving the donkey!
Ryan M
|
Overall Experience
Rating:
5.0
Great place, very convenient location for me. It's a very busy place and the staff does a great job of multitasking in order to help everyone. Just wish they didn't automatically up the rent yearly.
Lee W
|
Overall Experience
Rating:
4.0
Good place for storage, excellent staff and owners.
WILLIAM A
|
Overall Experience
Rating:
5.0
I changed from a storage unit to a UBOX and saved a bunch!! Thank you to the wonderful management team!
jerlyn F
|
Overall Experience
Rating:
4.0
Only issue is that the hallway light sometimes would automatically turn off while I was in the storage unit, and then I would have to walk down hallway to turn on...
tony n
|
Overall Experience
Rating:
5.0
Very helpful and easy to work with. Made for a great end to my trip across the country.
David P
|
Overall Experience
Rating:
5.0
Never had a bad experience with the personnel nor the facility. Always able to access. Property and facility was always clean and well lit. Would use the services and facility in a heartbeat. Thanx
DAVID F
|
Overall Experience
Rating:
5.0
Thank you for your support. Semper- Fi!
ROBERTO G
|
Overall Experience
Rating:
5.0
Everything we easy. And there were carts free to use, which really helped.
John M
|
Overall Experience
Rating:
5.0
..even though we were trying to move out of our storage, the managers were so helpful and suggested a portable unit that would save me some money. I recommend them highly!!
jerlyn F
|
Overall Experience
Rating:
5.0
Some people complain about transients using facility. I never had a problem and always felt safe. The hallway was dark, though, and the auto light didn't turn on until I was almost to my unit.
Linda H
|
Overall Experience
Rating:
5.0
Great staff to work with
eric c
|
Overall Experience
Rating:
1.0
I absolutely had the worst experience with their customer service that not only will i not recommend U-Haul, i will tell everyone who tells me they’re moving to NOT use U-Haul San clemente.