Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Horrible Experience. The owner cindi way out of line RUDE
Made me wait. Told me to lift my mask over my nose
Then employee walks in with no mask BS
Because she only U-Haul in town thinks she can treat people like shit
Well I never will go there again if it was FREE
BRIAN R.
Rating:
5.0
Customer did not leave a comment.
Ronald J.
Rating:
5.0
Will comeback again
Hector G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DONNA C.
Rating:
5.0
Customer did not leave a comment.
LOUIS B.
Rating:
5.0
Customer did not leave a comment.
Zachery M.
Rating:
4.0
The location was very clean and I was attended to fairly quick. My only thought was that I was “1 mile over†and charged for it. I'm not sure how the original miles were calculated, but I strictly went to my first destination to my end location. I'm not concerned about the 1 mile. But I think it's silly that it was worth even charging me. 1 mile...
Sammie F.
Rating:
5.0
Fantastic experience
Mary V.
Rating:
4.0
Location was just fine. I was just disappointed that there wasn't anything closer to Mission Viejo.
BRYAN L.
Rating:
5.0
Friendly efficient staff helped with both the pickup and drop off processes.
CHAD G.
Rating:
1.0
I was extremely upset to find out that my stuff did not arrive on the expected day which was the 3/30. My box arrived 6 days late and all of my stuff was broken inside. I have to replace beds, headboards, dressers, and a expensive customer desk. I would not recommend U-box to anyone since I did not receive any compensation for my late arrival but I also had to pay storage since it was late. This was the worst traveling experience I have ever had.
Ahkeim B.
Rating:
5.0
Customer did not leave a comment.
lawrence B.
Rating:
5.0
Customer did not leave a comment.
GARY A.
Rating:
5.0
Customer did not leave a comment.
STEVE S.
Rating:
1.0
You promise to have a manager in customer service call me, however per what seems to be standard operating procedure you close a blind eye and don't call. Not the first time you avoid the issue.
DYLAN T.
Rating:
5.0
Customer did not leave a comment.
SILVIA V.
Rating:
5.0
Customer did not leave a comment.
Sherry M.
Rating:
5.0
Customer did not leave a comment.
Thasa Z.
Rating:
5.0
Their vehicles are always easy to drive. And the staff is always so courteous and helpful.
ROBERT A.
Rating:
5.0
Always great prices, reliable, quick and effortless!
Kim R.
Rating:
5.0
Customer did not leave a comment.
ROBIN S.
Rating:
5.0
Customer did not leave a comment.
THOMAS G.
Rating:
5.0
Customer did not leave a comment.
Matt C.
Rating:
5.0
Customer service was great !
CINDY L.
Rating:
5.0
Customer did not leave a comment.
GARY A.
Rating:
5.0
We reserved (2 weeks in advance) a 20 ft truck and when we arrived, it was not available. We were asked to take a 26', which we didn't want. We traveled about 45 miles and only used 1/8 of tank of gas. We had difficulty making the turn into a gas station (because of larger truck) and as a result, did not fill the 1/8 we used . We explained and yet, we were charged over $65 for a 1/8 of gas . Absurd!!! Not happy .
RITA S.
Rating:
5.0
Customer did not leave a comment.
Dalana W.
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
MOZAFFAR L.
Rating:
5.0
Very fast and easy rentals. I was in, hooked up and driving away in about 10 minutes. Great teamwork!!
ROY M.
Rating:
5.0
Customer did not leave a comment.
JOSEPH A.
Rating:
5.0
Great service for a last minute rental. We really appreciated this location
MARLIN M.
Rating:
5.0
Chris H. was awesome. Great experience.
David W.
Rating:
5.0
Customer did not leave a comment.
Liz G.
Rating:
5.0
Customer did not leave a comment.
DONALD S.
Rating:
5.0
Customer did not leave a comment.
STEVEN R.
Rating:
5.0
Would like to move here with the beautiful view of the 0cean!
VANCE L.
Rating:
4.0
The staff was great.
JEFFERY M.
Rating:
5.0
The employee at the desk this morning was extremely pleasant and very accommodating. He made the renting of the truck a fast and easy process.
SUZANNE M.
Rating:
5.0
Customer did not leave a comment.
George C.
Rating:
4.0
This location and employees are awesome and so friendly! Thank you!
amy L.
Rating:
5.0
Customer did not leave a comment.
WILLIAMS H.
Rating:
5.0
These guys were real super pros. They were right on top of me when I came in, and quickly got me back on the road.
Robert F.
Rating:
5.0
Customer did not leave a comment.
Patrick G.
Rating:
5.0
Customer did not leave a comment.
DENIS B.
Rating:
5.0
Kurtis and Jeanette were absolutely fantastic in servicing our needs. Helping us to make sure we had the right sized truck for our move and keeping us informed on availability.
Jan W.
Rating:
4.0
Customer did not leave a comment.
Tisha M.
|
Online Move In
Rating:
4.0
Thank you Kurt & Cindy for making sure I had the 26' reserved truck and picking it up from another location
ANDREW W.
Rating:
5.0
It was very good
Joseph M.
Rating:
5.0
Customer did not leave a comment.
JOSEPH D.
Rating:
5.0
Staff is always great. very professional and fast. great customer service.
MICHAEL M.
Rating:
4.0
Customer did not leave a comment.
john F.
|
Overall Experience
Rating:
5.0
They are a great team, friendly and efficient so at the moment, everything is working wonderfully, thanks, Joe
JOSEPH D.
Rating:
5.0
Customer did not leave a comment.
Susan D.
Rating:
5.0
Great customer service from Cindy
DAVID V.
Rating:
5.0
Very good experience all around. Thanks!!
Paul K.
Rating:
5.0
Customer did not leave a comment.
DONALD C.
Rating:
5.0
Quick and easy
JOHN S.
Rating:
5.0
All the ladies who delivered were great and knowledgeable!
Thank you
tony S.
Rating:
5.0
Have used this location before, great service, smart people!!
xavier M.
Rating:
5.0
Everybody was great, I had a mileage discrepancy and they took care it straightaway. Everyone was very kind and helpful.
WARREN S.
Rating:
5.0
The guy that took the return from me was a great employee
Bailey W.
Rating:
5.0
Customer did not leave a comment.
Christopher S.
Rating:
5.0
Great
dorothy Y.
Rating:
5.0
Great customer service thank you!
BYRON C.
Rating:
5.0
Customer did not leave a comment.
Ray P.
Rating:
5.0
I always love to use the San Clemente will U-Haul location for any of my trailer rental needs! The San Juan Capistrano location is closer to me but I have such great customer service at the SC location that I will only go there! From inside the store to outside for pick up and return they are all just great!
SHERYN D.
Rating:
5.0
Very satisfied. Van was brand new !!
ROBERT J.
Rating:
5.0
Customer did not leave a comment.
Donald S.
Rating:
3.0
Although the facility was well lit, secure, and the hours are great, the location of where I had my unit was near the lockers by the entrance. I'm not sure who is using the lockers, but every time I went in there, it smelled like pot. And most times I visited (which was every few days for a month) the leftovers of someone's belongings who had either been evicted or had dumped their stuff was left by the carts by the entrance. Also, in the entrance, there are leftover building supplies - not sure if they belong to the building or someone else, but it doesn't seem that it should be there. For the price I was paying for a small unit, I would have figured the experience would be better. I switched my storage to All American in Capistrano and it's MUCH cleaner, more pleasant, more professional, and over $50 less expensive.
Carolyn K.
|
Overall Experience
Rating:
5.0
All was good
joann R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID B.
Rating:
5.0
returned 1 package of blankets when unit was picked up at 1304 Aves Lane, Fallbrook, Ca
Janet G.
Rating:
5.0
awesome service - thank you!
Chris R.
Rating:
5.0
Customer did not leave a comment.
GINA J.
Rating:
5.0
Terrific job, very convenient and easy to work with. Thanks so much.
Steven S.
Rating:
1.0
To whom it may concern I was promised to get a trailer in the morning then they couldn't find it till next day after 5pm. This delayed us three days to return my truck rental From Avis plus a delayed me three days of work when I went and picked it up the truck wasn't clean I just went through the questionnaire so I don't get more delays plus my rear brake lights was working turn signals was working but my headlights to drive at night time was not working the trailer was on safe and ready for excitation for my California highway patrol luckily I didn't get one because my wife was following me behind. Very poor customer service and rentals but inspecting the trailer to be front line ready this is not my first time running from U-Haul but will be my last time there's other opportunities out there besides U-Haul thank you for your time
KASPER K.
Rating:
5.0
Customer did not leave a comment.
CARI K.
Rating:
5.0
awesome service from the time I called all the way to emptying the box!
Chris R.
Rating:
5.0
Check in was smooth and the staff friendly. The entire rental process was efficient and painless.
Jon K.
Rating:
3.0
Customer did not leave a comment.
TESSA T.
Rating:
5.0
Customer did not leave a comment.
chip P.
Rating:
2.0
Cindy was great but there was a man who wouldn't keep his mask over his nose and mouth and it made me and two other customers very uncomfortable. He was either unaware of your company policy, or didn't care. I will not go back to this site as long as we are dealing with COVID.
Frank D.
Rating:
5.0
I appreciate how efficient everything was to pick up the truck in the morning and to return it in the evening. It was the easiest part of my day.
Ryan C.
Rating:
5.0
always a good experience renting from this location...my "go to spot" when in need of a truck
ROBERT P.
Rating:
5.0
Customer did not leave a comment.
JAVIER V.
Rating:
5.0
Customer did not leave a comment.
scott B.
Rating:
5.0
Best moving boxes out there. With out debate it is the cheapest option with 5 star service.
Tyler G.
Rating:
3.0
your inability to meet my reservation on a trailer was terrible. Then when I ordered a U-box, you moved my pick up location farther away from me. Why not move the box instead of me driving? I will not recommend U-Haul to anyone!
Larry B.
Rating:
5.0
Customer did not leave a comment.
WILLIAM S.
Rating:
5.0
Keep up the good work Kurt and Cindy !! Thank you for great service as always !!!
FARSHAD S.
Rating:
5.0
In and out very smoothly. Great customer service.
CHRISTOPHER K.
Rating:
4.0
Customer did not leave a comment.
Lenwood A.
Rating:
5.0
Customer did not leave a comment.
Jeffrey D.
Rating:
5.0
Customer did not leave a comment.
CHEO G.
Rating:
5.0
When I drove the truck over 55 miles per hour it was shaking and wiggling like crazy ( when it was empty and when it was loaded) It's my first time driving a big truck but I guess it's not normal
Other wise the location is good the employees so friendly but I'll never go back there again because I HATE MOVING!!!
HOUSSAM J.
Rating:
5.0
Customer did not leave a comment.
BRIANA V.
Rating:
5.0
Customer did not leave a comment.
christopher S.
Rating:
5.0
Customer did not leave a comment.
DAVID B.
Rating:
5.0
Staff was very knowledgeable and helpful.
KEITH F.
Rating:
5.0
It was my first time renting any equipment and the experience was 1st class from start to finish.
Thanks
joe C.
Rating:
5.0
Customer did not leave a comment.
JAMIE B.
Rating:
5.0
Customer did not leave a comment.
ROBERT A.
Rating:
5.0
Customer did not leave a comment.
Dennis W.
Rating:
3.0
This location was exceptional & staff was helpful and friendly considering that they had to deal with a extremely rude customer while I was checking in for a storage unit, that being said the storage units were a bit over priced for their size as I found a U-Haul storage facility in San Juan with outstanding prices as well as I was charged for a lock in the Ave Pico location that was provided for free in the storage facility in San Juan when I decided to move my belongings to that location
ruben p.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin B.
|
Overall Experience
Rating:
5.0
The new metal added around the interior hallways no longer allow you to swing open the door to the unit all the way. This was very frustrating when moving out.
We had to move a few items out of the unit into the hallway, then close the units door, in order to carry the stuff out the front rollup door.
When we moved in the unit door swung all the way open which was great!
alan B.
|
Overall Experience
Rating:
5.0
Courteous professional and for! thank you so much!!
Kevin m.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Wesley R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lori B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MIchael l.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JODI DAVID A.
|
Overall Experience
Rating:
5.0
Happy so far !!
Ronald N.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRENT R.
|
Overall Experience
Rating:
5.0
LOVE this storage facility!
dianne d.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
laura r.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Donna G.
|
Overall Experience
Rating:
5.0
Only place I’ll ever go
PEIRCE I.
|
First Impressions
Rating:
3.0
I was happy with my uhaul experience. I do recommend to make it clear to your customers who are moving and purchasing a storage unit to explain you have to return the uhaul keys by 10am or whatever time you have set up. I showed up at 10 and unloaded my things into my unit and it took about an hour and then I turned in the uhaul keys and was told I was being charged and the guy didn’t know why but basically said I have to pay it and took it from my card on file. Upon reviewing the receipt I was charged another day! I was on the property the whole time and no one warned me or said anything. I have called asking for a refund. That is deceiving.
Brittany G.
|
First Impressions
Rating:
4.0
everything was clean, staff very helpful, plenty of moving carts. Only minor issue is the front door threshold needs some repair so carts can roll over more smoothly.
Jeffrey S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Judy M.
|
Overall Experience
Rating:
2.0
The price is ridiculous and you couldn't even give me a deal after I needed a pod and also a storage unit and then two different trucks, ALL in 4 days, I'm not happy at all!!!
laura t.
|
First Impressions
Rating:
3.0
The people (specifically Cindy) are incredibly rude and unhelpful. The move-in process was made frustrating because of their poor attitudes. They treated me as if I were dumb. Which was very upsetting when the facility changed the security system and when I asked how it worked, all three representatives treated me poorly and did not offer any help.
Alexis S.
|
Online Move In
Rating:
5.0
Very friendly and nice! Even when I forgot a step the staff never seemed annoyed!
Wesley R.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
david W.
|
Overall Experience
Rating:
5.0
Excellent customer service! I so appreciate Cindy and Jeanette for all their help over the last couple of months with moving and storage during this time.
Ambur R.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
christine m.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jodi m.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LISA M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jodi H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jodi H.
|
First Impressions
Rating:
5.0
Great service. Thank you!
Martha S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Douglas M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
susan r.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher S.
|
Online Move In
Rating:
5.0
Great store!
dennis o.
|
Overall Experience
Rating:
5.0
Great staff, great owners. Thanks for the great service!
dj b.
|
Overall Experience
Rating:
5.0
The entire staff throughout the time I had rented a storage compartment, was exceptionally friendly, helpful and highly competent. I was totally impressed by every staff member's willingness to help.
Byron M.
|
Overall Experience
Rating:
5.0
Great customer service.
Kim O.
|
Online Move In
Rating:
5.0
Your team makes it so easy and you have great customer service
Kim O.
|
First Impressions
Rating:
5.0
Number of doors enhance security but also make it less convenient when moving multiple items.
taraturner f.
|
Overall Experience
Rating:
5.0
Super convenient secure access. Never a need to bother with staff. Facility was exceptionally clean and well-maintained. Highly recommend.
AMY C.
|
Overall Experience
Rating:
5.0
Storage is never fun but Cindy and Kurt and their whole team made my storage experience so easy and stress free, I can’t thank y’all enough!
Lauren W.
|
Overall Experience
Rating:
1.0
Your Uhaul facility is a scary place to store belongings due to the homeless people who use it as a shelter. I never wanted to go in and retrieve my belongings because I did not feel safe.
Susanne b.
|
Overall Experience
Rating:
5.0
They were helpful during a stressful time.
MARY D.
|
Overall Experience
Rating:
5.0
The storage was as good as many other places. The service is what made the difference. I will definitely be coming back when I am in need of storage again. Your staff was soo helpful. thanks
Juan M.
|
Overall Experience
Rating:
5.0
All the staff was very helpful and courteous. A great experience!
SCOTT W.
|
Overall Experience
Rating:
5.0
This is a first rate UHaul run facility. Helpful and friendly staff... Always!
We were customers for many years, Thanks you.
ROBERT M.
|
Overall Experience
Rating:
5.0
Always a great experience at this haul location. The owners are extremely helpful professional and knowledgeable about what they have and are very customer oriented.
wendy m.
|
First Impressions
Rating:
5.0
They went above & beyond and took care of me. I had a billing issue and they chose to do what's right instead of charging me. I'm beyond grateful. It's great to see an honest business in todays world!
Patricia G.
|
Overall Experience
Rating:
5.0
Could not have asked for a better experience. Cindy at the counter and the gentleman who checked my truck in were both 10/10. I won't be going anyplace else in the future.
CHRIS S.
|
First Impressions
Rating:
5.0
Excellent space to store my classic car. Unfortunately they discontinued inside automobile storage.
jeffrey l.
|
Overall Experience
Rating:
5.0
Thanks
Peter M.
|
Overall Experience
Rating:
4.0
No waiting time, easy
Donna S.
|
First Impressions
Rating:
5.0
Great
THOMAS S.
|
First Impressions
Rating:
4.0
Good
Kristen J.
|
Overall Experience
Rating:
4.0
I would recommend changing the motion sensors and cameras. Not all angles are covered in the halls, mostly just the entrances. Other than that it is a great place to store whatever you need.
ken r.
|
Overall Experience
Rating:
5.0
Everyone was so easy to work with and had great customer service.
Lauren B.
|
Overall Experience
Rating:
5.0
Great Location and Service
THOMAS J.
|
Overall Experience
Rating:
4.0
Great service
Anne S.
|
Overall Experience
Rating:
5.0
Excellent service and excellent staff, all were very informative, especially Katy the driver.
susan r.
|
Overall Experience
Rating:
5.0
Great experience with Uhaul! Customer service reps were helpful, checking out the truck was easy, checking it back in was even easier. Thank you for such a smooth transaction! Will do business again!
Nolan H.
|
First Impressions
Rating:
4.0
Excellent customer service all around, the equipment was pretty good but the cab was dated
Jacqueline T.
|
First Impressions
Rating:
5.0
Very helpful and friendly
steven d.
|
First Impressions
Rating:
5.0
Jeannette Rooney-Robbins was the best service that I've ever experienced in my entire life."beautiful lady" Jim Schmit
jim s.
|
First Impressions
Rating:
4.0
There were a couple of times I wished I had accesses to my storage unit after 7pm. I’d say the staff were friendly most of the time and on occasion were just direct and to the point.
trevor s.
|
Overall Experience
Rating:
4.0
n/a
DANIELLE B.
|
Overall Experience
Rating:
5.0
where glad for our items to be secure
KENNETH D.
|
Overall Experience
Rating:
5.0
The staff was very friendly and helpful. They were compassionate and easy to work with when unforeseen problems occurred and our “move out date” had to be delayed.
Great folks— highly recommend
tom k.
|
Overall Experience
Rating:
5.0
Was handled quickly and efficiently!!
debbie b.
|
First Impressions
Rating:
5.0
Excellent customer service Cindy and Kirt !!!!
Cindy G.
|
Overall Experience
Rating:
5.0
Very good.
harlan e.
|
Overall Experience
Rating:
5.0
Everyone was very nice and helpful
Kira U.
|
First Impressions
Rating:
4.0
Staff was helpful. Facility is clean and well lit.
JEANNE B.
|
First Impressions
Rating:
5.0
The entire team at this facility are always friendly, helpful. A pleasure to do business with.
Michelle M.
|
Overall Experience
Rating:
5.0
I had a storage unit at Uhaul for over 3 years. The staff there is great, always friendly, professional and polite. They even went out of there way to accommodate me when I needed extra time or help.
Mark S.
|
Overall Experience
Rating:
5.0
Every aspect of using the U-boxes was incredibly convenient, and made our move easy.
Bryan S.
|
Overall Experience
Rating:
3.0
Don’t put your neighbor as an emergency contact. They will get a letter if you’re late with your payment.
RALPH P.
|
Overall Experience
Rating:
5.0
Extended access(not office) hours a day or 2 a week would be nice
elizabeth j.
|
Overall Experience
Rating:
5.0
Our Ubox driver Othellia was exceptional! So friendly and professional. We appreciated the courtesy call and she took care of us even though we were in a community with very little parking. 5 stars!!
Kimberly C.
|
Overall Experience
Rating:
5.0
Always nice folks
Prompt service
FYI- moved out of my unit, has been untouched for probably 3+ years
(put stuff in storage when my daughter born)
no evidence of bugs, spiders, mice, moisture
ROBERT S.
|
Overall Experience
Rating:
5.0
Very helpful staff and great customer service.
Kevin W.
|
First Impressions
Rating:
5.0
No
matthew T.
|
Overall Experience
Rating:
4.0
The service was great . We used 13 uboxes. Everything arrived without damage. My only concern is that the billing system seems confusing. I still need to go through and check invoices
James M.
|
Overall Experience
Rating:
5.0
Nicest people, always clean and safe, not one negative in almost 25 years.
GUY M.
|
Overall Experience
Rating:
5.0
Great service!! Helped us out in a bind quickly!
lynn d.
|
Overall Experience
Rating:
5.0
Quick, easy and friendly. Great service.
David H.
|
Reservation
Rating:
5.0
I had issue with water leak damaging my furnitures in my storage unit, but U-Haul insurance covered it and U-Haul San Clemente staff was very helpful through the process. Thank you.
ichiro a.
|
Overall Experience
Rating:
5.0
San Clemente U-Haul staff are always outstanding in their service. I highly recommend this U-Haul to anyone looking for storage or rentals! Excellent!
PORTIA R.
|
Overall Experience
Rating:
4.0
Easy process, still haven't completed my u-box move
Sabrina L.
|
Overall Experience
Rating:
5.0
great
Skyler D.
|
Overall Experience
Rating:
5.0
I'm a repeated happy customer!
Rebeca d.
|
Overall Experience
Rating:
4.0
Location not easy to access. Upper level storage parking for loading/unloading not suitable for access with trailer.
Charles I.
|
Overall Experience
Rating:
5.0
Excellent and extremely helpful friendly experience!
Richard F.
|
Reservation
Rating:
1.0
Ubox original experience was very good. However returning the ubox to me was a nightmarish experience! Phone calls NEVER returned & the manager, Cindy, in San Clemente was rude. Would NOT recommend
Elizabeth S.
|
Overall Experience
Rating:
3.0
So far so good. I have not been in to my storage unit yet, still in the process of moving...
Richard S.
|
Reservation
Rating:
5.0
Whoever I dealt with on the phone was excellent. She wad super efficient while being excellently mannered.
shawn c.
|
Overall Experience
Rating:
5.0
Everything was on time as promised!
Robert P.
|
Overall Experience
Rating:
5.0
The lady who dropped off my uboxes was very friendly and phenomenal at driving the donkey!
Ryan M.
|
Overall Experience
Rating:
5.0
Great place, very convenient location for me. It's a very busy place and the staff does a great job of multitasking in order to help everyone. Just wish they didn't automatically up the rent yearly.
Lee W.
|
Overall Experience
Rating:
4.0
Good place for storage, excellent staff and owners.
WILLIAM A.
|
Overall Experience
Rating:
5.0
I changed from a storage unit to a UBOX and saved a bunch!! Thank you to the wonderful management team!
jerlyn F.
|
Overall Experience
Rating:
4.0
Only issue is that the hallway light sometimes would automatically turn off while I was in the storage unit, and then I would have to walk down hallway to turn on...
tony n.
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Overall Experience
Rating:
5.0
Very helpful and easy to work with. Made for a great end to my trip across the country.
David P.
|
Overall Experience
Rating:
5.0
Never had a bad experience with the personnel nor the facility. Always able to access. Property and facility was always clean and well lit. Would use the services and facility in a heartbeat. Thanx
DAVID F.
|
Overall Experience
Rating:
5.0
Thank you for your support. Semper- Fi!
ROBERTO G.
|
Overall Experience
Rating:
5.0
Everything we easy. And there were carts free to use, which really helped.
John M.
|
Overall Experience
Rating:
5.0
..even though we were trying to move out of our storage, the managers were so helpful and suggested a portable unit that would save me some money. I recommend them highly!!
jerlyn f.
|
Overall Experience
Rating:
5.0
Some people complain about transients using facility. I never had a problem and always felt safe. The hallway was dark, though, and the auto light didn't turn on until I was almost to my unit.
Linda H.
|
Overall Experience
Rating:
5.0
Great staff to work with
eric c.
|
Overall Experience
Rating:
1.0
I absolutely had the worst experience with their customer service that not only will i not recommend U-Haul, i will tell everyone who tells me they’re moving to NOT use U-Haul San clemente.