Customer Reviews for U-Haul Moving & Storage of San Juan Capistrano

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of San Juan Capistrano

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Charmaine S. on

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Joshua R. on

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Michael M. on

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Joel S. on

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Nothing. It's is very well run now by competent, friendly employees.

Dorothy R. on

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LEMUEL V. on

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Great customer service, keep it up Thank you

Richard B. on

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Took a wile to check in. However after that every thing went well

Philip W. on

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CHRIS M. on

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Very helpful and friendly staff!

CHRISTOPHER B. on

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Great service - enthusiastic crew here !!

Philip W. on

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Firdous F. on

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Timothy S. on

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Very professional and friendly staff. The trailer was like new and functioned perfectly!

Peter F. on

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Travis B. on

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They asked if I had the wrong place like I’m an idiot, but otherwise it was fine.

bernie f. on

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Great service already. Elvira does a top notch job.

robert h. on

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William S. on

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Nothing to improve, your personnel exceeded my expectations. Exceptional service.

Scott N. on

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Clean and efficient. I moved a lot over the years. This was the best yet.

Sailor K. on

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You're still overpriced for milage.

Bernard F. on

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I can't see anything you could do to improve service. On two visits, Elvira was very professional, courteous (very rare these days), processed the paperwork and had me out the door in a timely manner.

Bernard F. on

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Great Services, friendly agents. Vehicles clean and in great working order.

Richard T. on

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I was confirmed for an 8am pickup using the 24/7 service. When I tried to access 24/7 I was notified that I had to wait until store opening at 9am. When store personnel arrived at 8:45 they said they never received the 8am reservation. They did quickly accommodate me and I was out by 9am, one hour later than planned.

Kayla N. on

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Absolutely nothing! Incredible customer service. Employees were very friendly and helpful. With how stressful moving is, they lightened up the mood so much!!

Chris M. on

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Phat N. on

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LYNDSEY P. on

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Van H. on

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Alan J. on

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The F. on

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really good place to rent equipment; always clean and operates well.

Earl L. on

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The best U haul I was ever in . Nothing to improve.

elwood n. on

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christopher p. on

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I had a ubox delivered and both drivers were punctual, friendly and professional. Would recommend to a friend.

Connie H. on

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Thank you for everything.

raymond h. on

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My 2 U Boxes from NY arrived ahead of schedule The corporate U Box Computer Program could use some tweaking my shipping/receiving address was the same & could not be updated on my website tracking

Jenny L. on

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Elvira and her team at U-Haul were wonderful. I shipped 4 U-boxes from Seattle and stored them at the warehouse. The U-Boxes are so convenient and how I will move or store anything in the future!

afsaneh s. on

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They are too busy and Uboxes are nightmare. Way too small and not organized and efficient like Pod.

James J. on

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Not enough characters to reply, But! clerk told everyone in line to be patience, when it was my turn he said not enough time before closing, I replied "patience" clerk has poor attitude!!!

rakhi d. on

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Our u-boxes were ant infested. We had our other shipment fromPODs storage and had no issue. We did not move any food and definitely did not have ants in our things prior to moving them into the u-box.

Sean S. on

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The staff was very nice and accommodating. I had 2 Uhaul boxes, and was hoping to use a double trailer. This facility did not have one. The young man helping had the 2nd ready prior to my return.