This is by far the cleanest and most professional location I have ever received service from. The trucks and the storage units themselves are in Tip Top clean condition and the staff is super knowledgeable and friendly, far beyond what I have seen in the past at other rental locations. I would highly recommend this location and will be coming back in the future.
TYLER O | First ImpressionsSelf Storage Units in San Juan Capistrano, CA, 92675
U-Haul Moving & Storage Of San Juan Capistrano
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- 4.5 Average Customer Rating
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We were assisted by "Treavor" in San Juan Capistrano. He was amazing. So helpful. So informative. So professional. A great employee! Thank you Sheila Hammer
CRAIG H | First ImpressionsThe staff are very helpful and the General Manager Ethan was so kind and helpful.
Kim O | First ImpressionsEveryone was very friendly
Susan W | First ImpressionsEasy to place initial reservation by phone. Staffing at the facility was lacking, one young man and long wait for help. Actually left and came back later. The young man was polite and efficient. Had some difficulty with card entry business. Used intercom to request help, same young man responded. Had trouble with unit door lock, could not get lever far enough to the right to get holes lined up to insert lock. Used intercom again and another man cam to help. The lever required lifting to get it to slide to the right so could insert lock. The trolly carts were hard to control. No brakes and when loaded, not easy to maneuver. Broke a lamp as the cart rolled into my vehicle knocking boxes & lamp off.😔Parking was scarce also. Not many spots for my personal vehicle which I was unloading from. Lastly, did not feel real safe there after office closed. Anyway, overall ok experience. Thanks Arlene Starr
Arlene S | First ImpressionsEthan was very nice
Maria H | Online Move InGreat job by the person at the counter that helped me. Amazing worker and a great asset to your company!!
Paul M | Overall ExperienceEthan has been fantastic to work with. I highly recommend him and U-haul.
Chris M | First ImpressionsTodo. Bien con el. Servicio gracias
Sergio L | Overall ExperienceThe worst run business I have ever experienced You should be ashamed taking oriole mighty such disgraceful service you provide
foad n | Overall ExperienceOccasionally, the lights would turn off and the alarm/siren would randomly go off while we were moving things out of our unit. Other than this, the staff was always helpful and the facility was always very clean! There was a homeless? man that was using the bathroom and he said he left his wallet upstairs and parked his bicycles outside for long periods, which made us nervous not knowing what he was doing in the building. He would wait by the door and piggy back on other people’s access in and out…just seemed a little strange! He never bothered us, but just made us uneasy to be there at night like that!
Patty S | Overall ExperienceThe manager ‘Ethan’ came and falsely accused me of ‘sleeping’ when I sat down and leaned back for less than minute when pulled muscle in my back, told me I wasn’t allowed to ‘hang out’ (I just got there and wasn’t even done unpacking into the new storage and raised his voice at me with many false accusations. I hope in the future it isn’t uncontrollable to go to the storage if I need to which I told him wouldn’t be often but I needed to repack as my mover left and did a terrible job and I had to with a metal arm and metal leg put it inside in an unorganized manner unexpectedly while injured. Thank you, Sera Fina 424.346.4778 serafinagallery2025@gmail.com
Sera F | First ImpressionsVery Safe!
DELANY H | Overall ExperienceUnits are too expensive
Carol S | Overall ExperienceThis was one of the best storage solution experiences I've had.
DOROTHY R | First ImpressionsAccess and parking with a trailer was almost impossible. Way too tight and blocked by unused rental trucks.
Steven B | Overall ExperienceHighly recommend. 5stars
David M | Overall ExperienceMonica was especially helpful. Great customer service.
RHONDA C | First ImpressionsEvan @ SJC facility was totally on w/it! He answered my questions got me a great unit to fit my needs. thanks!
Chris R | Overall ExperienceThe only concerns I had were my billing experiences. Charging me for a unit that didn’t belong to me and not refunding me my money.
Jamie K | Overall Experience