Customer Reviews for U-Haul Moving & Storage of San Juan Capistrano

4,623 reviews

33033 Camino Capistrano   San Juan Capistrano, CA 92675
(Next to California HWY Patrol CHP office)

(949) 245-6478

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(949) 245-6478

33033 Camino Capistrano
San Juan Capistrano, CA 92675
(Next to California HWY Patrol CHP office)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Joseph E. 
Rating:
5.0

Customer did not leave a comment.

Stephen D.  |  Overall Experience 
Rating:
5.0

Great owner! Super friendly guy and made the experience fun and enjoyable.

SCOTT L. 
Rating:
5.0

Thank You

doug R. 
Rating:
3.0

The parking lot is extremely small making people coming and going a bit difficult and customers get held up by other customers. The staff was super efficient and helpful as well as friendly.

JOHN JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

Chris R. 
Rating:
5.0

Customer did not leave a comment.

Warren S. 
Rating:
5.0

Customer did not leave a comment.

JAIME R. 
Rating:
5.0

I need clarification for the final costs. So I'm suggesting that your show more details on the final receipt.

Ronald S. 
Rating:
5.0

Gus was amazing. Really knowledgeable and amazing attitude. Thank you.

Felix D. 
Rating:
5.0

Friendly Staff.

John E. 
Rating:
5.0

Pick up was quick and easy! Truck was easy to drive. Easy to load.

KATE K. 
Rating:
5.0

Customer did not leave a comment.

Javier L.  |  First Impressions 
Rating:
5.0

All good. No issues!

KARL S. 
Rating:
5.0

Daniel went above and beyond to exceed our expectations.

Ashley C. 
Rating:
5.0

Nothing, they were great!

Phenicia G. 
Rating:
2.0

I reserved a van but got a 10'.Employee claimed I booked van, but upon checking my confirmation, it clearly showed 9' VAN. The location was out of vans, we were stuck with the truck. Our parking structure only has 8'2" clearing (which is why I booked the van) so we had to haul the piece of furniture way further and up the stairs. Hurt my back and my pride. I do NOT appreciate people lying about what I booked. Going forward I will have to rent from Home Depot, the never accused me of booking the wrong vehicle.

Wendy C. 
Rating:
5.0

Customer did not leave a comment.

Noushin A. 
Rating:
3.0

2nd phone number for a second person I know-really, this is ridiculous

Jon P. 
Rating:
5.0

Customer did not leave a comment.

polly B. 
Rating:
5.0

The gentleman who helped us in San Juan Capistrano was excellent, went above and beyond!

Gregory H. 
Rating:
2.0

The two gentlemen that helped me were great. Super nice and helpful. A couple of things weren't hooked up on the tow dolly correctly and ultimately it caused me to get some parts replaced halfway through my trip. The equipment was faulty. The running lights weren't functioning (which I didn't know about until later) due to severed wires, which was unsafe for my early morning departure. The tow dolly as a whole worked well for my needs. There were just a lot of issues that could've been avoided.

Robert C. 
Rating:
5.0

Excellent service, super easy transaction

michael B. 
Rating:
3.0

Customer did not leave a comment.

MONIKA S. 
Rating:
5.0

your employees were very nice and friendly. easiest move ive experienced i with a storage unit. the people working for your san juan capistrano uhaul were very helpful. they have security cameras in the storage facilty which makes me feel safer and they let u have access until 10 p and they have alarms if you dont use a code and unit # to open the doors to even get into the storage. safetu anf the climate control units make mr feel

Jennifer K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Friendly, fast and helpful service

Joanna O. 
Rating:
4.0

Customer did not leave a comment.

Charnelle S. 
Rating:
5.0

When the car pulley was returned on Saturday, September 3rd, the men who helped remove it were very helpful. I think they just forgot to update their records for the return because I received 2 follow-up calls after returning it, asking when I was going to bring it back. The truck was returned after hours in the afternoon on Sunday, September 4th. Otherwise, the service here was fantastic.

Karine P. 
Rating:
5.0

Customer did not leave a comment.

Michelle V. 
Rating:
5.0

great staff, friendly service, good stock of rentals

Chris G. 
Rating:
5.0

Customer did not leave a comment.

Vicki A. 
Rating:
3.0

Our original pick-up location was a few minutes down the road from our house. Due to limited availability of trailers, we ended up having to drive 30 miles to another Uhaul location to pick up our trailer. For the price we paid to rent that small trailer, I would expect someone from Uhaul to have taken the trailer to our first pick-up point or offer a bit of a discount for the inconvenience. But the customer service rep I spoke with simply mentioned that the possibility of this inconvenience is stated in our contract. Definitely not the way to keep customers coming back.

Ryan S. 
Rating:
5.0

Excellent facility, felt safe and secure and the staff are always very helpful

Kerry H.  |  Overall Experience 
Rating:
5.0

Edward is amazing . You're lucky to have him as an employee. I wish he worked for me

THOMAS H. 
Rating:
3.0

Customer did not leave a comment.

LOTHAR M. 
Rating:
4.0

Absolutely no customer parking available

Paul B. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY G.  |  First Impressions 
Rating:
5.0

Gustavo was an outstanding customer service representative!!

Jonathan M. 
Rating:
4.0

The trailer had some cosmetic damage on the wheel well that was dangling??? The front of the trailer was full of mud, but the people that work there are Awesome!!!

Robert C. 
Rating:
5.0

I was really impressed and pleased with the way that Joshua W. handled the return. It was obvious that he cared about U-Haul customers while still being professional about running a business. We had a GREAT U-Haul experience because of him.

jeff S. 
Rating:
5.0

Customer did not leave a comment.

Tim K. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
2.0

Customer did not leave a comment.

Nicholas P. 
Rating:
5.0

Customer did not leave a comment.

LARRY T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff F. 
Rating:
5.0

Customer did not leave a comment.

Jayne R. 
Rating:
5.0

Very smooth transaction. Check in and check out was a breeze.

Drew A. 
Rating:
4.0

Customer did not leave a comment.

Gabriel F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
4.0

The vehicle I rented had significant front end vibration at any speed above 40 mph

Ben B. 
Rating:
5.0

Thank you Edward u we're a lot of help and really cool people u made me feel like I was a friend instead of a customer that hell of cool people should me more like that

Ismael O. 
Rating:
3.0

Customer did not leave a comment.

sherry M. 
Rating:
5.0

Customer did not leave a comment.

JODI DAVID A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

excellent customer service, very helpful in locating old receipt for insurance purposes

James S. 
Rating:
5.0

All good! And professional staff!

KARL S. 
Rating:
5.0

Customer did not leave a comment.

craig h.  |  Overall Experience 
Rating:
5.0

Vans are clean and newer… truck was dirty and older. While on the freeway it felt like front wheel was going to fall off… started bouncing a lot. Personnel are fantastic!!

Kimberly Y. 
Rating:
5.0

Thanks, great experience per usual

Lainey T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sally B. 
Rating:
5.0

Elvira and Edward are the best. Polite always there when needed. You have 2 great employees. And by the way the rest of the

Thomas H. 
Rating:
5.0

Elvira and Edward

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Bartosz K. 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

James V. 
Rating:
5.0

Nothing. It is all professionaly well done by both San Juan Capistrano and Lake Forest personnel.

Luisa T. 
Rating:
5.0

Helpful team and nice staff

Nathan A.  |  Online Move In 
Rating:
4.0

1. Stated dimensions on site are absurdly off; even internal dimensions reflected 'inside the rails'. This caused me to return for a bigger unit. 2. Right tire was bald on outside (not even nearly 2/32d"). Wish I had seen this on pickup.

william H. 
Rating:
3.0

Truck cab had trash from the previous renters and the fuel was low. Dashboard indicated 24 miles to empty. I should not expect my first stop to be the gas station.

Michael R. 
Rating:
5.0

Gustavo Meneses helped me with the pickup, and I give him a 5-Star review. He was great! This was supposed to be a 1-way rental, and we had arranged, with someone at the drop-off location at 1816 Lincoln Blvd., Santa Monica, CA, for an after-hours dropoff. This would allow me to UBER back the approx. 4 miles to my house. Late in the afternoon, I received a call from a dispatcher in Gardena (CA) telling me that I could no longer leave the truck at the agreed-upon place, and that I would need to drop it in an unsafe area (more unsafe at night) of Los Angeles, 15 miles further away. I was not about to drop the truck and stand around hoping for an UBER to show at 10:00pm, in a high-crime area, so I ended up having to drive the truck back to the San Juan Capistrano location. This was obviously an inconvenience. Thankfully, Elvira Valdez in the San Juan Capistrano location was very understanding and empathetic, and agreed not to charge me for the additional mileage that I incurred bringing the truck back, and I give her 5-stars, as well.

Paul H. 
Rating:
5.0

Excellent customer service & efficiency!

joni T. 
Rating:
5.0

Great service and vehicle. Very easy process. If needed I will rent from here again.

Dustin H. 
Rating:
5.0

Customer did not leave a comment.

Patrick C. 
Rating:
5.0

Fantastic experience, have used UHAUL services many times and in several different states. This is by far the best ever!

Nelson A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ali T. 
Rating:
5.0

Super quick and easy.

Ashley M. 
Rating:
5.0

Always positive friendly people for the last 5 years I have known them

Michael S. 
Rating:
5.0

The front desk employee was amazing!

Matthew J. 
Rating:
5.0

Great team and facility. Very efficient.

Michael L. 
Rating:
5.0

While the truck was dated, it was clean. I'm rating an excellent due to the outstanding service level from Elvira. The store was clearly understaffed. I heard that a few employees called out (so common these days). But Elvira handled line of customers with incredible poise, friendly service and above and beyond speed. I was super impressed with her ability to give each customer her full attention while simultaneously managing the flow well. She is a ROCKSTAR!!

Greg M. 
Rating:
5.0

Customer did not leave a comment.

Dean T. 
Rating:
5.0

Double check gas i was told i was given a quarter tank but when i gotnit it was on empty, i had to put 30$ to go 23 miles to make it match because they didnt go over it when i was given the vehicle and i drove off the lot I do have a picture but not too worried about a few extra bucks given the convienience

Zachary B. 
Rating:
3.0

The truck broke down. We have not been contacted by U Haul with any follow up regarding this poor experience.

Claire F. 
Rating:
1.0

I was charged for 8 gallons of gas ($56) even though i brought it back with exactly what i left with. I drive a total of 44 miles and put $20 of gas in the truck approx 3.5 gallons. So to do 44 miles cost me $76 dollars in gas!! Called to ask what happened and was told as i didn't have a picture of the fuel gauge the charge would stand. I will no rent for your location again.

adrian P. 
Rating:
5.0

Nothing. It was a great experience. The customer service was phenomenal and the truck was the cleanest rental I have ever had!

Kathy H. 
Rating:
1.0

Customer did not leave a comment.

Iqbal A. 
Rating:
1.0

The vehicle shouldn't even be in the road. It felt so unsafe. Isabel at the location I rented from was HORRIBLE! She should be fired ASAP!

Sean B. 
Rating:
5.0

Customer did not leave a comment.

scott M. 
Rating:
5.0

It is always awesome the experience of renting a truck, cargo van or pick up. The customer service people is friendly and make it easy. Edward is awesome!

Victor B. 
Rating:
4.0

Customer did not leave a comment.

Lisa C. 
Rating:
3.0

Truck got bad gas mileage 6 gallons for 58 miles.

RONALD J. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
3.0

The guy that processed my rental unit was rude and very unfriendly. I’ve never experienced such poor customer service.

Melissa S.  |  First Impressions 
Rating:
5.0

I would just like to thank the staff at U-Haul Philip especially Elvira as well she was a great help it's a beautiful person and I would definitely recommend them to all my friends and I would definitely store with them again they made it convenient they're very helpful and all I can tell them is thank you

RYAN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
2.0

Prepare trucks before a scheduled pick up. First truck that came out had check engine light on. Second truck they brought out had low oil light and beeping. They put two quarts of oil in it. These problems cost me 30 minutes on my time schedule. Also they had trouble closing the ramp and I could not get it closed properly for return. Then when I returned it on time Isabel made me fold 20 furniture blankets. I was never offered any discounts for these problems. Very disappointed in the service at this location!

Robert B. 
Rating:
3.0

The location was about 30 miles from my home (60 miles round trip), and it was assigned to me based on truck availability. I know that UHaul cannot guarantee availability, especially during busy periods, but this additional 60 miles caused me to exceed my mile limit and incur additional charges. Not exactly good service. Regarding the truck, it has 103K miles on the engine and suspension and it shows. It was not a comfortable ride. Again, not all tricks in the fleet are new and in great shape. I understand that. However, I get additional charges for a poor truck. It seems an adjustment to my bill should be made.

Roger W. 
Rating:
5.0

Awesome service

graham M. 
Rating:
4.0

Customer did not leave a comment.

bruce G. 
Rating:
5.0

Customer did not leave a comment.

Donna S. 
Rating:
1.0

You literally have prostitutes servicing johns at your facility. Every time we've been there, staff is rude and put-out when having to actually help a customer. Your policies are inconsistent, and restrooms are disgusting. What a tremendous amount of money spent for such a crappy experience. Also, I fell out of the back of the UHaul at your facility, the handles are so thin it slipped through my hand, none of your employees could be bothered to check to see if I was hurt. And there were multiple employees around when it occurred. 0/10, would never recommend this location.

Stephanie G.  |  Overall Experience 
Rating:
1.0

There are always prostitutes/drug addicts hanging around when we've been there, staff is rude, had to find someone to cancel our storage unit, guy could have cared less. Too much money to be dealing with such riff raff and rude service. Truck was dangerous on the road, steering had 5-6" of play and braking was sketchy. Also, we backed a 26' foot truck in last August to unload into the storage unit, yet we had to get a manager to allow the 20' truck to be backed in to load... She backed it in, we didn't drive it for the first time until it was loaded and we were leaving, we would have absolutely asked for a different truck otherwise. Such a terrible experience every time we were there and huge waste of money. There was literally a prostitute servicing John's out of your storage units...

Stephanie G. 
Rating:
5.0

Customer did not leave a comment.

Wendy C. 
Rating:
5.0

Customer did not leave a comment.

BRISHAUN D. 
Rating:
5.0

Customer did not leave a comment.

Jimmy C. 
Rating:
3.0

Waited over 20 minutes for customer in front of me. Truck was on Empty. Paid for 10 pads, got 5. Truck was dirty.

George F. 
Rating:
5.0

Customer did not leave a comment.

Michelle G. 
Rating:
5.0

Customer did not leave a comment.

JosephJoven S. 
Rating:
5.0

Customer did not leave a comment.

james M. 
Rating:
5.0

Outstanding! Great experience with your people!!!

Robert P. 
Rating:
5.0

Excellent customer service. Very efficient & friendly!

joni T. 
Rating:
5.0

Customer did not leave a comment.

Wesley H. 
Rating:
4.0

Car trailer had lots of oil on the trailer. Scrubbed the trailer when I arrived home. I expect some oil on car trailers and I rent frequently, this was excessive amounts of fresh oil. Appeared tow vehicle was an oil leaker and vehicle on trailer was a leaker.

Steve W. 
Rating:
5.0

Fast, convient, professional service. Explained all necessary details.

thomas S. 
Rating:
5.0

Customer did not leave a comment.

Shelly P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Will D.  |  First Impressions 
Rating:
5.0

Elvira and her team provided excellent service. A well-run office.

William B.  |  Overall Experience 
Rating:
5.0

This facility is the most impressive I have experienced.

Nelson A.  |  First Impressions 
Rating:
5.0

Isabel and Elvira were so helpful and went above and beyond to get me into my storage unit at the end of office hours. I had a terrible day with moving issues and without their amazing customer service, I would have no place to put my stuff. In today’s world where service is compromised and weak, it is so refreshing to have such a positive experience where business employees and management actually care and are willing to take the necessary steps to help another person out. It was so, so appreciated!!

lindsay d.  |  First Impressions 
Rating:
5.0

The only challenge was getting in and out of the “one way” marked driveways (which customers did not abide by) and maneuvering among all the parked trucks, trailers, customers getting hitched up etc.Everything else is perfect. Thank you.

Mary B.  |  Overall Experience 
Rating:
5.0

Muy buen servicio gracias

yovani d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAGDY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Soltonna R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bill B.  |  Overall Experience 
Rating:
4.0

I do not choose to comment. Thank you u-haul.

cale h.  |  Overall Experience 
Rating:
3.0

Too soon to rate at highest level. Loading access is tight due to all the biobtail trucks parked in back loading area.

James S.  |  First Impressions 
Rating:
5.0

The Uhaul facility in San Juan is easily accessible and very well maintained.

Richard F.  |  First Impressions 
Rating:
5.0

Clean, nice space, worked perfectly for my move.

Erik A.  |  Overall Experience 
Rating:
5.0

Top Shelf Place and Staff

DAVID K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patricia p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ronald c.  |  First Impressions 
Rating:
5.0

The team at this location is great!! Thank you!

Tisha M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Janine W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Madeline B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julia H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOY H.  |  First Impressions 
Rating:
5.0

Storage facility is spotless and staff was friendly and helpful

Leonard M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kim g.  |  Overall Experience 
Rating:
5.0

Always attentive!

patricia l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia S.  |  Overall Experience 
Rating:
5.0

Very nice staff member that helped me out!

chris g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JESSICA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LORIE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david p.  |  First Impressions 
Rating:
5.0

All the employees at this location are so nice and helpful

Stacie b.  |  Overall Experience 
Rating:
5.0

All of the staff were super friendly and helpful!

trevor g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melanie W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAMROY V.  |  Overall Experience 
Rating:
5.0

My first time getting a storage, was very easy to get and the price of the unit was affordable. I would definitely come back again if I need your services.

Bagalee O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANET K S.  |  First Impressions 
Rating:
4.0

good job.

Erik A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Timothy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wesley P.  |  First Impressions 
Rating:
5.0

Sometimes there’s peoples stuff piled up at the entrance of the storage facility as if they left it there or uhaul staff had to empty it because of nonpayment. Anyway, it makes the place look a little junky. I’ve been a customer at this uhaul for the last several years and the service has always been excellent. Elvira and Ed know me by name since I rent vehicles so often.

Claudia R.  |  Overall Experience 
Rating:
5.0

The Manager, El Vira was always extremely helpful, professional and timely in assisting me with all truck rentals and also with my storage space. I have always been happy with the service at the San Juan location. Very impressed with Sergio with his experience, service and willingness to help even when it was close to closing time in the office.

michelle d.  |  Overall Experience 
Rating:
5.0

The customer service at the San Juan Capistrano/Dana Point location were excellent. Every employee we dealt with was cheerful and helpful.

Sandra S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan S.  |  Overall Experience 
Rating:
5.0

SERGIO,EDWARD,JOSH WERE SO KIND HELPFUL AND FUNNY!! WHICH I THINK ARE ALL ESSENTIAL FOR A GOOD EXPERIENCE...THANK SO MUCH.

Shelly P.  |  First Impressions 
Rating:
5.0

The manager Laurie went above and beyond. She also has an incredible staff who are just as helpful. Easy access to load and unload. And the facility is spotless. Best storage facility I’ve ever used.

Cynthia H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janneth G.  |  Online Move In 
Rating:
4.0

A wonderful experience! The facilities were outstanding - the best! Management was amazing, friendly, and always more than helpful. My only reason for the 4stars vs 5 stars is that it was absolutely impossible to reach the location directly. Going through 30 minutes of the call center and listening to the continuous commercial waiting to speak to someone is really painful.

george w.  |  Overall Experience 
Rating:
5.0

I’ve been using UHaul fir both personal & business over 30 years

carole p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lily T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joel J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Landon F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Merian G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WAYNE A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Karen R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sharon h.  |  Overall Experience 
Rating:
5.0

Laura, (manager ?), was excellent and got us informed and squared away in just minutes.

Paul S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HEIDI B.  |  First Impressions 
Rating:
5.0

Thanks for everything. It was a good experience.

Diane M.  |  Overall Experience 
Rating:
5.0

The staff at the UHaul of San Juan Capistrano are great! I've used this UHaul location to install a tow hitch with wiring, rent trailers and also use the self storage. The employees have been great every visit. They go out of their way to ensure a top notch experience.

Denver L.  |  Overall Experience 
Rating:
5.0

Convenient, and it was nice to have moving carts to use and a bathroom onsite. I felt my contents were safe there.

Laura S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Weston L.  |  Overall Experience 
Rating:
5.0

No matter who we dealt with yesterday everyone was polite, quick to serve and just right out professional. Such a difference from the Uhaul facility that picked the truck from. We actually enjoyed our time spent at this facility. Bravo to a great team.

Frederick M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kendall S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chad F.  |  Overall Experience 
Rating:
5.0

Very clean, air conditioned and I loved the moving cart. Made moving in so much easier!!!

Susan S.  |  First Impressions 
Rating:
5.0

the whole process was great. Very quick and functional from start to finish and I was satisfied with all of the services provided

MICHAEL K.  |  First Impressions 
Rating:
5.0

Excellent customer service!

Bonnie T.  |  Overall Experience 
Rating:
5.0

I dealt with a younger U-Haul employee, I wish I knew his name--he was extremely helpful and provided appreciated accommodations to our hectic situation. A great experience all around!!

Ethan S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nick c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Enrique S.  |  First Impressions 
Rating:
5.0

Laurie was informative and very kind. My experience was top notch.

SARAH K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony B.  |  Overall Experience 
Rating:
5.0

I rented a uhaul truck and it came with a free month of storage. Made moving and storing my belongings easy.

Javier L.  |  Overall Experience 
Rating:
5.0

Lori was particularly helpful in selecting the right size unit to meet our needs. She was knowledgeable, very customer conscious and made the process pleasant and efficient.

Tom N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy D.  |  Overall Experience 
Rating: