Customer Reviews for U-Haul Moving & Storage of Sanford on Rinehart Rd

Rating:

3.0

The checking person could not even read fuel gauge properly! Had to re ask them and go through hassle of gas charge refund. and then refund is 50 cents less! Staff could not easily explain the final charges or etc and took ages! it was empty store so service should be much faster.

Rating:

3.0

I had toask twice for the trailer to bedisengaged from my car. I was left waiting andn had to walk back to the the office

Rating:

2.0

Mobile check in app did not work and I was therefore charged an extra $20. I also spent another $15 unfairly as the truck did not have a full tank upon receipt.

Rating:

5.0

The facility was clean and the staff and answered any questions I had.

Rating:

4.0

A/C in the truck was sporadic at best. In 90° Fl heat. Made for a very uncomfortable day !!

Rating:

5.0

Very helpful and friendly customer service. They made everything super easy for me.

Rating:

5.0

You did superb. Everyone was friendly and efficient to meet my needs. The facility and rental vehicle were clean and issue free. What is already being done is working great so I have no recommendations for improvements. Great job!!

Rating:

5.0

It was great!

Rating:

5.0

GREAT JOB KEEP IT UP

Rating:

1.0

Couldn't return U-Haul and was waiting for 40 minutes on hold to try and get my truck returned beaxuse the location did not put my information in correctly

Rating:

5.0

Paul was very helpful!

Rating:

4.0

I was charged for fuel that was never in the truck. The truck had 7/8 of a tank of fuel when I started my rental but on the paperwork it was marked as full. When I did the online return I marked it as being at 7/8 of a tank and that's what I returned it with and was still charged for the full tank

Rating:

1.0

Alexandra, the general manager has poor customer service. The U haul had bugs and she accused the bugs started with my family. The rest of the staff were nice and helpful, however I would not visit this location again due to Alexandra.

Rating:

5.0

Great service all around from booking to pickup and drop off, I only use this location for my uhaul services.

Rating:

5.0

Nothing, honestly it's great service

Rating:

5.0

Very professional

Rating:

5.0

Everything was perfect. The computer system was a little slow in processing my credit card transaction, but everything else was perfect. Paul was very friendly and helpful, as well as the rest of the staff. Will definitely use them again.

Rating:

4.0

Keep up the good work.

Rating:

3.0

Link provided didn't work well at all it took 30 minutes of trying to get geolocation to work had to finally download app and stand by office using iPhone 13 Promax on T-Mobile

Rating:

5.0

Great customer service and friendly

Rating:

5.0

Both gentlemen behind the counter were fast and efficient.

Rating:

4.0

check engine light was on and the passenger side mirror would readjust itself while driving

Rating:

5.0

It would be very nice if uhaul would have more on sight help to accommodate the customers.Also reward the current employees that you have.They are important.

Rating:

5.0

Excellent customer service at location and I can't wait until my storage unit!!

Rating:

1.0

I got robbed from that location. I used my personal credit card and replaced the fuel that used, and still that woman who so called manager had audacity to over charge my card for fuel. I will never ever gone to that location for service again, nor will I recommend that place to anyone!

Rating:

1.0

Said it was gonna be 13.67

Rating:

5.0

None:Everything was fine.Wonderful service. Thank you!!!!

Rating:

5.0

Keep doing what you do

Rating:

4.0

The truck I got had the headliner falling and some other worn pieces. I also would check in on your night people. They seemed a little overwhelmed.

Rating:

5.0

Headliner needs to be replaced the fumes from the engine about choked out the truck on the outside it's all beat up with a good one most positive thing was the age where I picked up and drop the truck off was so very helpful if you had 100 agents like him you would do real well

Rating:

1.0

Info was put in wrong and they blamed customer even when customer was on phone w bank. Info was originally put in wrong from person at counter. No apology was made from either person at the counter for this. Same person at counter for both reservation making and checking in.

Rating:

5.0

Staff here is outstanding,

Rating:

1.0

over billed.

Rating:

5.0

I was very satisfied with U-haul storage and truck rental services.

Rating:

5.0

The woman who assisted me is an outstanding representative of your business and brand.

Rating:

1.0

The customer service and friendliness was very good. But our rental was roach infested. We didn't have time to take it back, so we had to spray it down, and ride around with that roach spray smell all day. We will not be recommending this location to anyone we know. U-Haul Sanford vehicles are roach infested. Very disappointed.

Rating:

5.0

Is very , very well

Rating:

5.0

Customer service at the counter was great!

Rating:

5.0

Dianna was someone I would want working for me.

Rating:

5.0

Always a pleasure using this Uhaul location. Customer service is excels.

Rating:

5.0

Staff was friendly, kind , knowledgeable & quick. The hours office & access hours were convenient.

Rating:

3.0

Elijah was very helpful and very nice.

Rating:

5.0

Very efficient and helpful.

Rating:

5.0

No improvements needed tour staff was funny and great to work with. I wasn't able to bring the van back by closing so they allowed us to bring it back in the morning. Even in the morning your staff was quick and attentive. Great service

Rating:

5.0

So easy! Very friendly and professional service!

Rating:

5.0

The personnel at this location were amazing. Professional and yet friendly. Super-efficient and very helpful. This location will be my first choice in Sanford for my moving or storage needs.

Rating:

1.0

I rented a truck for 3p.m. with online check-in. I arrived at 2:50p.m. and checked in. The app said that my truck should be outside. It wasn't there. So, I went inside to speak with a clerk. The clerk was about to rent my truck out because the customer was "there before me." He had to cancel both of our reservations and start over. They also did not have the appliance dolly I ordered. I had to wait there until 4pm for the dolly. So yes, it was a poor experience.

Rating:

1.0

DO NOT Recommend this Place!! After making my reservation for 10 x 20 online. I started reading the Comments & Thank Goodness Imdid. A few people drove many miles like I did to get to this Uhaul storage to find Out they did NOT have a storage unit to put all their belongs! So, I decided to call…I was told by a gentleman that he showed I had a 10 x 20 reserved but it was given to someone else. WHAT?? He said we they have a 10 x 15 and a 5 x 5 left. I asked if I could get the 10x15 & 5x5 for the same price as the 10x 20 since they are the ones that screwed up. He said call tomorrow & speak to our manager. In speaking to the manager, she could not give me that price for 2 units. That I will get the 1st month Free. Something told me to call again.. I called again and wanted to make sure that I indeed had a 10x15 & a 5x 5. The manager said You have them & that they were ready to go. I drive 500 miles to the U-Haul in Sanford Fl off of Rineheart Rd, to find OUT They DID NOT have either 1 of the UNITS available!!! This UHAUL in UnProfessional, not the cleanest place I have seen and the front were the customers are is very Needless to Say I Called a Storage Unit place a few doors down, The Manager was VERY HELPFUL, she had a 10x20 on the 1st floor, it was Very Clean, Spacious, the manager was Friendly & Professional.

Rating:

5.0

Find a way to make those who smoke in the truck accountable. Smells disgusting. Not your fault, but the penalties need to be more severe, or it will continue.

Rating:

4.0

The timing was a little confusing…. I thought I had the truck for 24 hours but I realized it was only 12 hours.

Rating:

5.0

Every one was patient and kind. Very helpful. Especially manager.

Rating:

5.0

Donald was great. He is a asset to this location. He made this experience great.

Rating:

5.0

There is not enough words to describe Diana and her amazing team. Moving is not always easy, I was completely beyond the words of expression 'stressed out'. Diana and her team helped me. Staff is always professional, kind and courteous. Thank you so much for helping me during my difficult time. I appreciate all the staff. 😊😚

Rating:

5.0

Extremely friendly and helpful staff!

Rating:

5.0

Very nice people whom check me into rental. Great customer service

Rating:

5.0

The manger is a wonderful lady. Very helpful! Thank you.

Rating:

4.0

The furniture blankets were missing from truck and it was an inconvenience.

Rating:

5.0

The young lady at the location was very helpful

Rating:

5.0

For an early Saturday morning pick up your staff was bright cheerful and very helpful I would recommend them to anyone

Rating:

5.0

Thank you

Rating:

5.0

Very happy with my storage unit. Had 2 units at the facility and wouldn't go anywhere else to store my things. Thank you

Rating:

2.0

We experienced a water leak on the first floor - Several units had the leak. There was no sense of urgency, no moving services available. We had to initiate everything. The manager never contacted us for 4 days until we emailed corporate. She was out with covid, but no one ever told us and no one contacted us. We were told repair would happen on a certain day. My husband took off work and no contact. A very small man, Don was helpful to assist in moving a few things out at the beginning. Very frustrating there was not a plan. We had to initiate movers, etc and hoping to be paid back. I was told the other units were contacted, but as of last Saturday, we saw no one moving their things out. A real hassle and we’re hoping to get credit on the unit for an extended time. We’re long time renters there and have another unit. The prior manager was really on-top of things and so friendly and nice.

Rating:

4.0

I can definitely say that the facility was kept clean. I would definitely recommend

Rating:

5.0

La atención es estupenda uno se siente como en familia mejor imposible Mil Gracias

Rating:

5.0

My biggest and only concern is that the coffee machine had green gunk (Mold) in its filter and section where the water is placed to make the coffee. This took away from the experience. I advised Donald about it and expressed my concerns to him immediately. I advised him how it was a health hazard to anyone drinking it including employees and that it was probably best to remove it from the coffee table to avoid anyone from becoming ill from drinking from it. Hope (employee) was very welcoming and her approach was very professional. She understood my concerns about the coffee machine conditions and immediately removed it to avoid other from accidentally using it under those circumstances. Throughout my visit while unloading, Everyone was extremally attentive and professional as well as extremely attentive and I felt right at home! I appreciate this experience considering my horrible experience from the last location.

Rating:

1.0

U-Haul does not value its customers so why should they value U-Haul?

Rating:

5.0

I think the instructions for picking up the key might be clearer; ie it first said to find the truck, then walk back to office to get key. Maybe suggest getting key first, then going to truck. that was my only confusion. Otherwise another amazing U-Haul rental. thanks for asking for feedback - BGM

Rating:

2.0

I had reservations for a 10x15 but when I showed up none were available. I had to cram everything in a 10x10 and it didn't all fit. I just moved 650 miles and had nowhere to put my stuff. I had hourly workers with me that stood around for 30min doing nothing while the people working at uhaul tried to find me a storage unit. It took so long to figure out how to fit everything in the smaller unit I ended up having to pay my help for 3 additional hours. There was two of them it was a total of $180 extra. That's on top of the hours it should have taken that I had already paid for. I wasn't even offered anything for the issues. All I got was I'm sorry and it's not our fault it's the system. Really?!! So I'm out $180 and have a bunch of stuff piled in a garage because it wouldn't fit. No I would not recommend because it was extremely stressful trying to move a 3 bedroom house 650 miles and then have no where to put my stuff.

Rating:

5.0

The staff and facility are first-rate. The staff are available, communicative, and accommodating to our needs. I also, appreciate conveniences like bathrooms and moving carts.

Rating:

5.0

The staff at the Rinehart location have always been very helpful and responsive for over 10 years! Please thank the staff for their commitment to Excellence. They deserve a trip to the Bahamas or somewhere comparable of their choosing.

Rating:

5.0

The manager and the staff went above and beyond to assist us!

Rating:

5.0

The staff was courteous, attentive and patient.

Rating:

5.0

the staff was very friendly and professional

Rating:

4.0

I had moved out 3 months ago and was getting charged and about to be sent to collections. Fortunately after speaking w: the correct person (first person did not fix the situation) it was rectified.

Rating:

5.0

Very friendly and willingness to help. Highly recommend, Diana very supportive and very professional

Rating:

5.0

The staff that were working on the 22nd around 4 o’clock (I’m sorry, I don’t remember their names) were exceptionally friendly and accommodating as well as very personable and professional. Thank you.

Rating:

3.0

Access to the building was awkward with too many trucks parked along the driveway and building. Not enough parking was available for tenants.

Rating:

2.0

We've used this facility may times over the last 10+ years, this visit was atypical. It took almost an hour to finish out the pre-reserved rental. Problems included a manager who watched the line of customers building up but wasn't assisting, the staff we had being delayed in helping us, and then struggling with process. Items were asked for that were not included in the list of items to bring as part of the online reservation. Our unit was available but other folks were being told units they had reserved weren't actually available and the staff was discussing how this has been a regular problem and escalated to online stalking of staff in one case. If there was not a shortage of storage in the area and our previous good experiences we would have moved on to another facility. Also one of the staff members came barging through an exit door at a run while we were moving in, the door missed injuring both of us only because I had been standing to the side by the code entry plate. There is nothing to resolve as we are in a unit, but the feedback might be useful in the future both for customer service and safety.

Rating:

5.0

This is an excellent U-Haul store. Everyone that works there from the manager to the people that help you find your storage room to the ones that help you rent a truck awesome I Highly recommend them.

Rating:

5.0

The manager Diana was amazing, and made it a wonderful experience with her customer service. The facility is very clean and I can tell it’s well-maintained. I would highly recommend this location!

Rating:

5.0

Real clean....Love it....

Rating:

5.0

It was a pleasure to do business the Sanford crew. From my move in to my move out date. Everyone was helpful and friendly!

Rating:

5.0

THE STAFF WAS ALWAYS NICE,COURTEOUS AND WELL INFORMED. THE BUILDING WAS WELL MAINTAINED. EXCELLENT EXPERIENCE

Rating:

2.0

Apparently, you now outsource to a call center. I had an emergency situation with no way of reaching the actual facility. The customer service person refused to reach out to facility causing movers to wait for fow two hours. Your customer service folks don't communicate the process. I will never use you again.

Rating:

4.0

4 stars were given only because I think the staff up front could be more acknowledging when you walk-in. Greeting customers like they are happy to be working for U-Haul. I did not get that impression. Thank you.

Rating:

4.0

The a/c was not working the last month or more in the units. It was beyond hot in the storage area.

Rating:

5.0

All the employees I have dealt with have been friendly, kind and pleasant! Perfect staff!

Rating:

5.0

excellent customer service and clean facility.

Rating:

5.0

Thank you, if in need will use you again

Rating:

5.0

The staff at this location was fantastic.

Rating:

5.0

This is by far one of the best storage places anywhere. I've rented here twice and the manager there and her staff keep the place very clean and neat. Actually, immaculate. The place looks like it opened yesterday. I could have rented closer to home, but chose to drive further for the facility conditions.

Rating:

5.0

Jasmine was the best she need her own store. The trailer was broke and stuck on my truck she help me unload to a new one and she also helped me find an apartment. Ms. Rosanna and a came and helped me they went beyond to help me

Rating:

3.0

I rented the unit offline and it was supposed to come with a lock. Went to the location to pick one up and the gentleman told me that it didn’t come with one that I would have to buy one

Rating:

5.0

The manager there is very nice, knowledgeable and welcoming. Definitely will return to this location if I ever have storage needs.

Rating:

3.0

Some staff helpful and some grouchy. Impossible to get through when I called the facility. I’ve found this true at other U-Hauls as well. Very poor part of their customer service. Seems as if it would make sense to have a central phone service in Central Florida where phone calls are answered promptly.

Rating:

3.0

Parking is very limited. Is hard to find an area where to unload/load comfortably when extremely busy

Rating:

1.0

4/29/21- Rude employee name was David. Literally said he didn’t work for uhaul and then went inside and was working with Jazmine on computer. He had the worst attitude and bad representation of uhaul. Next came move in time, but a random unit issue caused a delay beyond usage of the unit and although we were understanding of this issue the down side was that the employees on duty took 40 minutes just to continue telling us they are trying to figure out a solution. How about rent us another unit or call a brother/sister uhual to reserve for us inconvenience, but No! They offered no solutions until I personally called SIMPLY SELF STORAGE in SANFORD FL. Where we worked with a Miss Christina and was able To secure a clean, AC unit with better monthly price (cheaper by 60 bucks a month) and an awesome first month free deal. I have always used uhaul services and due to the lack of concern and resolve from uhaul employees today , uhaul has lost all of our business indefinitely. Needs customer service improvements Exponentially!

Rating:

5.0

This is the best Uh-Haul facility I have ever visited. The manager and her team are excellent. I have several places closer but I go back because of the service.

Rating:

5.0

Della works hard to ensure your experience at U-Haul is number 1 in the nation. Thank you Della and staff.

Rating:

5.0

Most helpful,friendly and excellent service group of staff

Rating:

5.0

Della and her staff were always helpful and friendly. I truly appreciate it. I'll see you again next time we move!

Rating:

5.0

Excellent service. Very clean facility.

Rating:

5.0

Della and her staff were great and I really appreciated their help.

Rating:

5.0

Wonderful people...Della and staff were terrific!

Rating:

5.0

Ms. Della and Jazmine have superb customer service. Best uhaul experience ever.

Rating:

5.0

Staff is professional and well to deal with

Rating:

5.0

Della the facility manager is awesome! She is helpful, knowledgeable, and works very hard to provide great customer service!

Rating:

5.0

been a customer for years, just returned a trailer

Rating:

5.0

Ever time I went to the storage unit the staff was always professional and polite. The place was very lean and easy access to all three levels. I had 6 units rented and all very easy access and convienent . I would give them a 10 for access and professionalism . I would recommend them anytime. God Bless, Scott Morris

Rating:

5.0

Delle is the manager at this location and she was absolute a joy to work with. She helped me anyway that she could to find me the best prices for my travel and storage needs. She went above and beyond to make sure me and my family was taken care of! Go Delle

Rating:

5.0

The staff was friendly and helpful, the experience was great.

Rating:

5.0

Wonderful staff. great facility, fantastic experience.