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Sheila DCustomer Reviews for U-Haul Moving & Storage of Sanford on Rinehart Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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OBDULIA NThe office staff was well experienced and knowledgeable and proficient with the check-in and pickup process. UHaul trailer was ready for us and was clean and in good working order, Would use this location again
Wanda WThe trailer rental was great.
DAVID SDO NOT like the exorbiant storage fees, extortion, bastardly, under RICO act, UHAUL borrd of directors see prision time.
JAMES VThe low pressure indicator came on for the right front, when I picked it up it was at 40 psi
DALE Avery hospitable
GARRETT SFront desk Casandra is great!
CHRISTOPHER PWe picked up the uhaul, got all the way to our home, opened the back of the truck… and it was full of furniture. Had to go back and get a different truck, affecting our time with our movers.
Katelyn MMorning front desk was nice. I was informed to return the truck in the back lot. Upon return when attempting to return the truck an employee(older man in golf cart), yelled at us that it must be returned near the building. It would’ve been fine if he was professional about it, but instead he was rude.
Riley SThe attendant was rude and curse me and refused to disconnect trailer from my truck stating ' I ain't doing shit,do it your damn self. I will be reaching out to cooperate this morning. Ask for his name but was refused.
BRANDON HI wanted to provide some feedback regarding my recent storage experience at your facility. Overall, I found the staff to be incredibly nice and helpful, which made a positive impression on me right away. However, I encountered some challenges with the onboarding documentation. The instructions were quite unclear. For example, the documentation mentioned that the lock would be inside the unit, but it turned out that the lock was actually at the front desk. This caused some confusion and a delay in getting settled. Additionally, while I was provided with an access code, I wasn’t given clear instructions on how to use it effectively. I felt a bit lost upon arrival, uncertain of the steps I needed to follow next. Another area for improvement would be the signage within the facility. It was somewhat difficult to locate my unit for the first time. Adding more specific, location-based instructions and clear signs—similar to how supermarket aisles are labeled—would greatly enhance the customer experience. Thank you for considering this feedback. I hope it helps improve the onboarding process for future customers.
Raymond O | Online Move InWhen I picked up the U-Haul, the two women at the front desk were amazing. Tremendous customer, service skills, friendly informative treated me with respect was a great experience.😊 however when I returned the vehicle, there was a man there..very hard to understand not friendly, not welcoming terrible customer service skills should never be at the front desk… finally after about five or six times trying to understand him & finally figured out he was wanting to know if I put gas in the truck and was it where it was supposed to be…I said Yes…I showed him the picture of the before gas gauge, and the after gas gauge which also included the mileage which was 13 miles… he went to check the truck and then called me over to tell me it wasn’t exactly at the right spot and I said Yes it is….he argued with me & I asked him how much more gas do I need to put in there?? once again very hard to understand & RUDE… after several times of trying to figure out what he wanted me to do. I said fine. Took the vehicle down the street and put in a total of $10 which pissed me off, but wanted to make sure the damn gauge was to his liking… I was very angry and upset with him. My son was livid at the way he talked to me & his incompetence…Lots of hollering and screaming going on. I have a second reservation for a final move from my apartment scheduled for the 23rd of this month and I’m debating on canceling it because I refuse to deal with this person !!! if I could be guaranteed that I would deal only with the women that were there I would consider it. This man does not belong at the front desk for any length of time very disappointed…he is bad for your Customer Service business… continued to interrupt me, and stating that his boss was watching on the cameras, and so I was trying to have a conversation with the camera, assuming that the boss would see that as well, who knows… if you watch the camera feed, you will see that he was constantly talking over me and hollering while I was trying to explain to the boss what was going on…I will not recommend this business to anybody!!!!! 😡
DEBRA KFaster service at both the front desk and hooking up trailer. I offered to hook it up myself and was told a "guy" was out there to help. He wasn't. So I waited 10-15 minutes for the guy behind the desk to hook up the trailer. When I returned the trailer I had to wait 15 minutes for a guy to show up and unhook the trailer.
ANTHONY TStaff was pleasant and welcoming. Nice to be greeted with a smile.
ROBERT HRepresentative had very good customer service
Alberta C | First ImpressionsThe people were extremely friendly and really hustled during pick up and return. Great crew you have.
THOMAS SAlyssa was so polite and extremely professional. Her attitude was “ How can I help you with whatever you need”. It was a pleasant first interaction that gave me confidence in choosing U-haul as my storage facility.
Candace E | First ImpressionsPoor experience!!! Never again will I rent from there…
LATESA GGood attention
RICARDO GThe 5' x 8' trailer was actually only 4' 9 1/2" wide. I tried to load a 4' 10" lawn mower and it obviously would not fit. I had to go to Sunbelt to rent a 6' wide trailer
DANIEL CThe staff was friendly and helpful. The facility was always kept clean and well equipped with the equipment to move your boxes around.
monique S | Overall ExperienceN/A
DONALD GThe key pick up location was not in the lot with the Trucks. It required walking back to the main office area to find the key box. Ordered blankets not in truck nor was dolly. Had to go in to ask for them. Staff was very helpful and seemed aware that truck was not ready, stated we ordered too many blankets and would
Anthony DThe staff was friendly and on point. We had no issue and every thing went as expected
John RI am well pleased with Uhaul. I have been along time customer and would love it if the rent dies not increase so often.
Mary S | First ImpressionsVery organized and attentive👌🏽😘
TRASHA MThe manager and all her employees were great and very helpful.
LOREN RExcellent customer service, very helpful.
SHARON RVery nice staff
NETTIE LThe staff is awesome!
JAMES SGreat service from UHaul and Mr G’s
JEFFREY CI had an issue where another truck was parked in front of my reserved truck, boxing it in. Thankfully, UHaul's customer service line was able to resolve this by switching my reservation to another truck on site in a reasonable amount of time. Other than this mishap, the pickup lot was well-lit and organised.
SEAN ZNice facility and staff , unfortunately the cost was going up annually.
Bhavesh C | Overall ExperienceAlways go with the next size up from the recommendation allowance for truck rental size when referring to what apartment size would accommodate which size truck. You could turn a one trip packing a truck into two. More time, miles, and gas.
SHELBIE VNothing. All the girls were super nice, knowledgeable, and I was in and out in 5 minutes. Awesome
JASON LStaff very helpful and professional
ROYAL L | Overall ExperienceThe staff was friendly and very helpful! I always use this location for my moving needs.
JAMES SDon’t fake gas charges and promise to fix and not do it
IMRAN JGood job
Joe v | Overall ExperienceStaff employees is not helpful, I walked in to advise I’m leaving the unit and sign documents & make final payment. The gentleman was more focus on his food that was in the microwave than helping us. He advised my unit can be empty if I have access & continued focusing on his food. Horrible customer service & the manager is not any better. She never there or available. Always seems upset , yet I have not heard anything from anyone at facility.
Aura O | Overall ExperienceI checked in prior to pick up, was asked ALL of the same questions and etc., due to lack of looking up my account when I was on location. Employee complained about other employees instead of expediting my rental. After return, I waited 30 minutes on location just to be told I would receive an email receipt, which never happened. I had to call in to request my invoice, which wasn't emailed to me directly. An external link was emailed which made the situation more frustrating.
angelo wTake care of the damages that were occurred on my vehicle two trailer be in properly connected by employee at U-Haul.
JAMES BI was charged extra. I always rent from u haul. And at checkout the person said ask is good. Then I see an extra charge of $80 and claim that I returned the gas a lot lower then where I did. I need a refund
ABBAS KStaff were friendly and helpful!
ROYCE NI was treated with disrespect & called an idiot as I walked out of the store front when returning the truck. The owner himself (PAUL M) & young lady at the counter were coming off at me with a sort of racist attitude yelling and not allowing me to speak & also threatened me to call the cops of me and have me arrested for trespassing while I was doing the truck return on the uhaul app! And never gave me a chance to speak nor communicate to them the issues I had receiving the truck & trying to return it back in the app.
Kevin eVery friendly and helpful customer service
DIANNE M | First ImpressionsCustomer service was excellent
DIANNE M | Overall ExperienceI cannot read my receipt. It is too small. Everyone was super nice and knew their stuff. Thanks again it was in and out quick like me quick.
KATHY HThey hit me with a $100 gas charge for going 30 miles. They claimed they had to put 15 gallons in the truck. You only get 2 miles per gallon? And charge me for saying it was below a quarter tank of gas? I have a picture of what I returned it at.
ROBERT VThe first day I signed up to have a storage unit I was told that you have a promotion (rent one month and get another month for free) The current Agent (Lady) was roude and not helpful and charged me for two months and put a locke on my unit till I pay the full amount for Tow months. Other than that everything was good.
maysara t | Overall ExperienceThe Manager is Spectacular and she truly cares about her job. The Van was clean and in working order. I will rent for them again and I will Recommen this location to anyone I Know.
ANTHONY HBunch of dead roaches in the hallway every time I came to drop off something in my storage unit. But overall, good experience.
Shelsee J | Overall Experience3 days after dropping off my rental and giving the keys to an employee I was contacted saying my truck wasn't returned. Once they figured out I did return the truck they ended up over charging me for 100 miles. Even though this location is the closest to my business I will never rent from this location again. Owner Mr Helpful Moving
SEAN GKeep up the amazing work. From the friendly staff to the well cared for equipment, it was all a great experience.
MOISES HThe truck needs to be retired. There were many broken things and a terrible tire wobble at 55. no one asked how the equipment was, they just took the key and said a receipt would be sent.
Alan BEl servicio d la empleada expectacular super servicial la manager del pelo rojo no tan agradable. O no tenía un buen día .
LOIDA R | Overall ExperienceVery friendly and professional staff
frank s | First ImpressionsThe staff at this location are very professional. I come back here always when I am in need of truck rentals. Thank you
RICHARD NAlexandria was very friendly and professional
DIANNE MThe Sanford U-haul was very helpful. Clean site and checking truck back in was a breeze.
NEIL FEveryone was very helpful, kind and professional
DIANNE M | First ImpressionsBad website design. Correspondence requires contract number of which was NOT shared in the emailed contract notification.
MICHAEL NAlexandra was WONDERFUL to work with. She knew her stuff. Truly! Very friendly and helpful as well!
JENNIFER AEverything went smoothly and the manager was super friendly Alexandra! Thank you!
DAWN MI picked up the truck before the facility was open. Had a very hard time getting access to the key. Once I got the truck it smelled like cigarettes and marijuana. I had no recourse to get a different vehicle. Once I returned it I was charged a $20.00 cleaning fee for the smell. Luckily I took a video before I left and mentioned the smell so the charge was reversed. Why was I giving that truck and why wasn’t the previous renter charged and truck deodorized before it was put back in the rental fleet. The staff was aloof and barely helpful. Overall a very poor experience
Robert MGreat experience.
ALAN RI recently rented a truck from U-Haul at 1811 Rinehart Rd, Sanford, FL 32771, and this experience was an absolute nightmare. The blatant lack of transparency and customer respect at this location is shocking. 1. Unjust and Predatory Fuel Charges I drove the truck only 20 miles, and as instructed, I refueled it with 2 gallons of gas before returning it. Simple math confirms this is more than enough for the truck's stated 16 MPG average. Despite this, I was outrageously charged for additional fuel. This isn’t just an error—it’s outright theft from customers who follow your policies. 2. Attempt to Overcharge for a Second Rental Day Even though I returned the truck after just 5 hours, well within the same rental day, U-Haul attempted to charge me for a second day. This kind of dishonest practice is infuriating and leaves me questioning whether this location actively tries to scam its customers. 3. Unethical Business Practices These issues are not small mistakes—they are indicative of a larger, systemic problem at this location. Charging customers for fuel they clearly replaced and attempting to double-charge for the rental period is deceitful, unethical, and completely unacceptable. This is not how a reputable company should operate. To the Manager of This Location: You should be ashamed of how this store conducts business. Scamming customers through hidden charges and predatory practices is a disgraceful way to operate. I demand an immediate refund of the fuel charge and a guarantee that I will not be billed for a second day. To U-Haul Corporate: If this is how your franchises are allowed to operate, you need to reassess your values. Customers should not have to fight to avoid being cheated. I will be sharing this review widely and pursuing this matter until it is resolved. Do better, U-Haul. Stop ripping off your customers.
NADIA OPoor customer service from the women who work at the front desk. Went to drop off the truck and a woman said she would go check the truck and close me out. She never came back and we waited for more than 10 minutes.
AUSTRIA SNo issues with service. Everything was as expected and staff was friendly and helpful.
Rick H | Overall ExperienceGreat customer service
Lirio CFuel indicated 3/4 full but was 3/4 empty. Meaning I have to get gas before starting. Not respectable at all!
JEFFREY DAs always, thank you for great service.
eduardo i | Overall ExperienceThe facility was fine overall, however, not without issues. Parking during weekends and logical placement of rental trucks is quite bad. The design of the lot is just awful. While surely an industry tactic, the incessant price hikes are out of control. Three things you can count on: death, taxes, and U-Haul price increase letters every few months. This ultimately drove me away. Enough is enough.
Jose A | Overall ExperienceThe staff was very friendly and knowledgeable. U-Haul is lucky to have them.
Marvin E | Overall ExperienceThe truck that I had needs an exterminator service there are roaches in that van that I had so I had to hurry and remove my belongings and take them to the storage. So I couldn’t keep stuff overnight in the vehicle.
Davanya A | First ImpressionsEach and every time we have decided to use Uhaul truck and storage on Rinehart we have received excellent service! Alexandria, Paul and other wonderful staff members are great employees!
LORNA W | Overall ExperienceThe staff were nice and friendly. Both team members assisted us as needed with the upmost respect and care for our needs.
ANTONIA H | First ImpressionsThe storage was clean and well kept. The climate controlled environment kept my household belongings nicely while we awaited our new home to be complete. The standout was the service from the staff. All very nice and quick to be of service. Especially Alexandra. Thank you so very much!
frank l | Overall ExperienceExcellent facility. Would definitely recommend.
CAROL H | Overall ExperienceThe staff is top notch. They bear a high standard for uhaul
CARLTON S | Overall ExperienceExcellent climate controlled storage facility! Friendly and knowledgeable staff. Choosing a unit size was made simple, when staff physically showed me the units I was interested in. I found the perfect size for my needs. The monthly charge for my selected unit is extremely reasonable and fits my limited budget. I am so happy I found this Uhaul facility and sooo close to my home too!
BETTY C | First Impressionsit was very good
Teresa L | First ImpressionsVery friendly and helpful staff
Stephen P | Overall ExperienceExcelente services, connive locations and professional costumes services 🫶
Alba D | Overall ExperienceThank you
Christie C | Overall ExperienceI had rented a small storage unit for over 10 years. My rental fees were paid by my bank and mailed in to arrive several days prior to the due date. This arrangement worked well for many years. Then about 8 months ago I began getting messages saying my payment was late and that late fees would be assessed. Then a month ago I was informed that the rent payment was so late that a lien would be placed on my unit. This was the final straw that made me decide to move my property to another storage facility. I don’t know if the USPS was the problem or whether my payments were received on time but not posted to my account so that late charges could be assessed. I moved to Lakeland 9 years ago so I wasn’t able to make my payments in person.
PAUL S | Overall ExperienceAlexandria and Paul are the best been dealing with them for years. Facility is always clean unlike Cubesmart
DOLORES C | First ImpressionsI would give all your staff a raise.
Jonathan C | First ImpressionsVery good!
william w | Overall ExperienceThe front desk assistance was above a 10 and 5 stars highly recommend
Brenda R | First ImpressionsSatisfied with the service. Thank you
Benetta D | Overall ExperienceWe have used the U-Haul facility at Rinehart Rd. In Sanford Fl 8 to 10 times in the past 12 months and found Alexandra, Donald and others to be friendly, helpful and professional. We would recommend them.
pam F | Overall ExperienceThe staff was amazing especially the manager. She was very helpful made my experience renting my van and storage space very smooth. She’s very knowledgeable of procedures and equipment. Top tier service thanks again.
Bebiane G | Overall ExperienceThe Manager and her staff were very friendly and helpful.
Michael B | Overall ExperienceThe personnel managing this U-Haul location are fantastic! Always helpful and super professional. I would highly recommend either their storage or use of rental equipment. Even if you have to drive out of your way, it’s worth the peace of mind!!
Joshua P | Overall ExperienceVery helpful young lady and lots of patience dealing with me and all of my questions! Thank you again!
Sheila W | First ImpressionsNo comments
DAVID T | Overall ExperienceThe lighting was effective 75% of the time.
WANDA M | Overall ExperienceAlexandra is a fantastic manager! Always very helpful! A pleasure to work with!
PATRICIA P | Overall ExperiencePrice kept increasing
Secoya D | Overall ExperienceWould have been excellent, expect i kept getting a bill when I had checked out
SHERWOOD R | Overall ExperienceThis was my second storage rental with UHaul on Rinehardt Road and I would highly recommend them to anyone needing storage or a rental. Excellent customer service! Shout out to Alexandra for the best management!
KAREN B | Overall ExperienceGM and her staff was really nice and professional. Service where fast. Location is safe and close to everything!!!
Santa K | Overall ExperienceThis location is outstanding. The staff is incredibly knowledgeable. They are also courteous. I will always come to this location for any moving needs.
Richard N | First ImpressionsGreat experience. No issues at all and everyone was friendly and helpful.
Todd M | Overall ExperienceAlexandra and all team.good.appreciate your help. I changed my size storage everything was fast and friendly. Good service💯👍
ROBERTO Z | Overall ExperienceThe staff was very helpful and pleasant. Over all a positive experience and would highly recommend to friends and family. A plus rating!
Rosalie B | Overall ExperienceWhile the facility was clean all around, the men's room was a bit of a mess the last couple of visits. I do however think the staff was pretty attentive because the messes always looked recent and nothing was stained. This was a great experience.
Carl W | Overall ExperienceIt would’ve been nice to have access after 10 PM instead of a cut off. The contact information on the outside of the door could not be reached. That’s the only issue I had when we were locked out before 10 PM and couldn’t get in the first day.
Melinda N | Overall ExperienceWas very good and well maintained and secured and the staff was great
mary m | Overall ExperienceEasy, quick, economical and friendly solution to our moving and storage dilemma.
DONNA J | First ImpressionsMy storage was on the 4th floor and the air was not working other than that everything was great. Thank you and special thank you to Sarah.
Vicky W | Overall ExperienceMy unit was covered in some sort of feces when I retrieved my personal belongings and I haven't stopped coughing since I left it. You definitely need to step up your pest control at this location.
David C | Overall ExperienceThe only concern I had is that I was told I had to mention to get the first month free that I booked online. This should show on the reservation. I have used several othe uhaul facilities in the past and I never had to mention it. It was brought to my attention.
DEBBIE S | First ImpressionsGreat employees and fastest service 👍 Have Jesus and Virgin Mary blessed and protect you and your family and your job🙏🙏🙏
Maria M | First ImpressionsRent is going up to high.
JOEL M | Overall ExperienceThis is one of the cleanest locations and most professional staffs ever!! The Rock!!!!!
Alex C | Overall ExperienceI was really upset at start but pleased overall
Saraii R | Overall ExperienceSarah was very helpful and accommodating when I needed help getting green tag off my storage unit door!! Thank you Sarah
WANDA R | First ImpressionsEverything went well. The doors and elevator are not wide enough to fit pallets.
Kierra M | Overall ExperienceAlexandria was always curtious professional and has excellent work ethic !! She deserves a raise !!
Bill P | Overall ExperienceI’m a returning customer to this facility. Because the facility is well maintained with a professional, friendly presence.
KAREN B | First Impressionsthe location is perfect they’re clean, and friendly,
Albert O | First ImpressionsI've rented at several storage unit facilities and I've never seen a "ReUse Center" like the U-Haul I'm renting at in Sanford, FL. I think it's a brilliant idea, I've already left a few things there, with more to come and I've checked out what others have left. Also Alexandra and her staff here have been great! They are all very professional, knowledge, helpful & super friendly.
Roxanna D | Online Move InJust the long walk to my unit 3rd floor all the way in the far back corner bad knees and they were killing me at the end...other than that it would have been excellent
mary m | First ImpressionsUpon arrival the reservation previously made was unavailable, while unloading the truck into the storage, we were approached by one of the office personnel(Paul) with unnecessry cursing about us using a door to unload the truck. Threatening to throw our Sh** out of the storage. This was totally unappreciated.
ALVIN J | First ImpressionsThank you all for being so professional. And thanks for the customer service. Staff is great and the site was always clean and safe.
Tahisha B | Overall ExperienceXavier was very rude and unprofessional. It was a girl there that stayed on her phone when other customers came in . They didn't say anything to them. It took me about 1 1/2 just to get a storage that I book the day before and call before I got there and still he couldn't get it done.
LUTRICH L | First ImpressionsAwesome staff!
MICHAEL R | Overall ExperienceExcelente atención.. el personal muy competente y la Manager de la tienda extraordinariamente competente. Gracias, muchas gracias a U-Haul.. Son una gran solución.. Dios los bendiga.. Atte. Jorge Villet Lupi
Jorge V | First ImpressionsA pleasant experience. Could not have been easier. We took a quick tour of the facility. located our rental space and done. Very Nice.
jonathan c | First ImpressionsNot too bad I was impressed except for the elevator the card reader doesn't work at least the way it should I believe the card reader itself is bad being in that line of work it's fairly obvious. That and you give him an answer I'll take a mile you won't be you'll be unloading your stuff so I'm going to pull up act like they don't even see you and take over the area you got to wait for them don't care much for that other than that it's all good.D. Deison
David D | First ImpressionsAlexandra was so helpful. She really made a tough experience a better one with her kindness and understanding. It takes a lot of patience to deal with people who are transitioning and she’s got a lot of it. Thank you. I will continue to support Sanford-Rinehart U-Haul.
KAYLA W | First ImpressionsThe lighting at the facility could be better. It's was dark in the locker. A few more lights would be good.
KEVIN N | Overall ExperienceFriendly staff and clean facilities. Had a great experience.
Michelle K | Overall ExperienceNice lady in front. Can't remember her name right now but she has red hair. Very nice and helpful.
Kimberly C | First ImpressionsSarah extremely helpful and professional
ROYAL L | First ImpressionsBest Storage in that area by far.
Linda C | Overall ExperienceFront desk/check-in staff extremely helpful and efficient.
Daniel P | First ImpressionsWell maintained, clean facility. Used for many years. Appreciated the Temp controlled facility and the friendly staff
BOB S | Overall ExperienceEverything about the place was on point for me
Thomas M | Overall ExperienceI love You haul And the people who works there they’re very nice
Ruth R | First ImpressionsAlexandra is very helpful
karis j | Overall ExperienceMy lock was cut on my unit and a lot of my belongs, including my legal documents was thrown out. Kabul refused to do a thing about it when ir was reported. about 4 months ago you tried to get funds from my bank account without my permission. Just so happens there was no money in my account. I contacted haul with my complaint. I informed you that you DO NOT have and never had my permission to auto debit my account. The following month you did it again. That time you caused a lit of financial problems I'm trying ti deal with to this day. one if the problems you have caused, I am about to be evicted from my home and become homeless because I have nowhere to go. because of the worry and stress I have been hospitalized twice. I asked if these are the reasons I was allowed to get my belongings without paying and was told that was part of the reasons. And partly because that is what haul dose and that, I don't believe. After all of that, I was not allowed to rent a truck to get belongings. So I will never recommend haul company as a whole to anyone ever again.
Lewarner W | Overall ExperienceThe manager there is just outstanding. Always helpful and with a smile.
PERRY D | Overall ExperienceDid not the extortion on buying lock to be in "uniform", yes indeed -extortion.
james v | First ImpressionsThe lady at the front desk was very helpful, as well as the manager herself.
Debbie T | First ImpressionsThank you for your service!
BLEU A | Overall ExperienceAlexandra was awesome!
BRANDE G | Overall ExperienceThe staff is friendly very informative and the location was immaculate. This is not my first time using a U-Haul storage facility and I had to comment to them that I have never seen any uhaul location as pristine as this one. You should have all your other locations managers come and get retrained here.
Eneida P | First ImpressionsExcellent customer service
WILLIAM R | First ImpressionsThe U-Haul Rep Alexandra was extremely helpful. She has excellent work ethnics and knows how to treat customers.
Roy P | Overall ExperienceAlexander was so helpful. The corporate office screwed up our reservations not once but twice and she fixed it. She absolutely saved us. Everyone was amazing and I would definitely recommend this storage facility to anyone.
BRANDE G | First ImpressionsThe facility was clean and the staff and answered any questions I had.
Charissa H | First ImpressionsI was very satisfied with U-haul storage and truck rental services.
Marilyn T | Overall ExperienceStaff was friendly, kind , knowledgeable & quick. The hours office & access hours were convenient.
Brittany W | First ImpressionsEvery one was patient and kind. Very helpful. Especially manager.
Gina F | Overall ExperienceThere is not enough words to describe Diana and her amazing team. Moving is not always easy, I was completely beyond the words of expression 'stressed out'. Diana and her team helped me. Staff is always professional, kind and courteous. Thank you so much for helping me during my difficult time. I appreciate all the staff. 😊😚
Natasha R | First ImpressionsExtremely friendly and helpful staff!
Sadie S | First ImpressionsVery happy with my storage unit. Had 2 units at the facility and wouldn't go anywhere else to store my things. Thank you
Nandina L | Overall ExperienceWe experienced a water leak on the first floor - Several units had the leak. There was no sense of urgency, no moving services available. We had to initiate everything. The manager never contacted us for 4 days until we emailed corporate. She was out with covid, but no one ever told us and no one contacted us. We were told repair would happen on a certain day. My husband took off work and no contact. A very small man, Don was helpful to assist in moving a few things out at the beginning. Very frustrating there was not a plan. We had to initiate movers, etc and hoping to be paid back. I was told the other units were contacted, but as of last Saturday, we saw no one moving their things out. A real hassle and we’re hoping to get credit on the unit for an extended time. We’re long time renters there and have another unit. The prior manager was really on-top of things and so friendly and nice.
PAMELA Z | First ImpressionsI can definitely say that the facility was kept clean. I would definitely recommend
lynne m | Overall ExperienceLa atención es estupenda uno se siente como en familia mejor imposible Mil Gracias
CARLOS S | Overall ExperienceU-Haul does not value its customers so why should they value U-Haul?
Marshall P | First ImpressionsI had reservations for a 10x15 but when I showed up none were available. I had to cram everything in a 10x10 and it didn't all fit. I just moved 650 miles and had nowhere to put my stuff. I had hourly workers with me that stood around for 30min doing nothing while the people working at uhaul tried to find me a storage unit. It took so long to figure out how to fit everything in the smaller unit I ended up having to pay my help for 3 additional hours. There was two of them it was a total of $180 extra. That's on top of the hours it should have taken that I had already paid for. I wasn't even offered anything for the issues. All I got was I'm sorry and it's not our fault it's the system. Really?!! So I'm out $180 and have a bunch of stuff piled in a garage because it wouldn't fit. No I would not recommend because it was extremely stressful trying to move a 3 bedroom house 650 miles and then have no where to put my stuff.
Ami K | First ImpressionsThe staff and facility are first-rate. The staff are available, communicative, and accommodating to our needs. I also, appreciate conveniences like bathrooms and moving carts.
Nicholas P | First ImpressionsThe staff at the Rinehart location have always been very helpful and responsive for over 10 years! Please thank the staff for their commitment to Excellence. They deserve a trip to the Bahamas or somewhere comparable of their choosing.
FREDRICK P | Overall ExperienceThe manager and the staff went above and beyond to assist us!
Cheryl N | Overall ExperienceThe staff was courteous, attentive and patient.
Pamela B | First Impressionsthe staff was very friendly and professional
Antonio R | Overall ExperienceI had moved out 3 months ago and was getting charged and about to be sent to collections. Fortunately after speaking w: the correct person (first person did not fix the situation) it was rectified.
HERMAN C | Overall ExperienceVery friendly and willingness to help. Highly recommend, Diana very supportive and very professional
Antonio R | First ImpressionsThe staff that were working on the 22nd around 4 o’clock (I’m sorry, I don’t remember their names) were exceptionally friendly and accommodating as well as very personable and professional. Thank you.
Anthony S | First ImpressionsAccess to the building was awkward with too many trucks parked along the driveway and building. Not enough parking was available for tenants.
KATHLEEN W | Overall ExperienceWe've used this facility may times over the last 10+ years, this visit was atypical. It took almost an hour to finish out the pre-reserved rental. Problems included a manager who watched the line of customers building up but wasn't assisting, the staff we had being delayed in helping us, and then struggling with process. Items were asked for that were not included in the list of items to bring as part of the online reservation. Our unit was available but other folks were being told units they had reserved weren't actually available and the staff was discussing how this has been a regular problem and escalated to online stalking of staff in one case. If there was not a shortage of storage in the area and our previous good experiences we would have moved on to another facility. Also one of the staff members came barging through an exit door at a run while we were moving in, the door missed injuring both of us only because I had been standing to the side by the code entry plate. There is nothing to resolve as we are in a unit, but the feedback might be useful in the future both for customer service and safety.
Aaron S | First ImpressionsThis is an excellent U-Haul store. Everyone that works there from the manager to the people that help you find your storage room to the ones that help you rent a truck awesome I Highly recommend them.
karen f | Overall ExperienceThe manager Diana was amazing, and made it a wonderful experience with her customer service. The facility is very clean and I can tell it’s well-maintained. I would highly recommend this location!
Kari k | First ImpressionsReal clean....Love it....
Andres V | First ImpressionsIt was a pleasure to do business the Sanford crew. From my move in to my move out date. Everyone was helpful and friendly!
DaVine D | Overall ExperienceTHE STAFF WAS ALWAYS NICE,COURTEOUS AND WELL INFORMED. THE BUILDING WAS WELL MAINTAINED. EXCELLENT EXPERIENCE
Richard n | Overall ExperienceApparently, you now outsource to a call center. I had an emergency situation with no way of reaching the actual facility. The customer service person refused to reach out to facility causing movers to wait for fow two hours. Your customer service folks don't communicate the process. I will never use you again.
Amber G | First Impressions4 stars were given only because I think the staff up front could be more acknowledging when you walk-in. Greeting customers like they are happy to be working for U-Haul. I did not get that impression. Thank you.
Jarrod D | Overall ExperienceThe a/c was not working the last month or more in the units. It was beyond hot in the storage area.
ELYSE C | Overall ExperienceAll the employees I have dealt with have been friendly, kind and pleasant! Perfect staff!
PATRICIA P | Overall Experienceexcellent customer service and clean facility.
Karen S | Overall ExperienceThank you, if in need will use you again
Cheryl G | Overall ExperienceThe staff at this location was fantastic.
John B | First ImpressionsThis is by far one of the best storage places anywhere. I've rented here twice and the manager there and her staff keep the place very clean and neat. Actually, immaculate. The place looks like it opened yesterday. I could have rented closer to home, but chose to drive further for the facility conditions.
JOSE C | Overall ExperienceJasmine was the best she need her own store. The trailer was broke and stuck on my truck she help me unload to a new one and she also helped me find an apartment. Ms. Rosanna and a came and helped me they went beyond to help me
LUTRICH L | Overall ExperienceI rented the unit offline and it was supposed to come with a lock. Went to the location to pick one up and the gentleman told me that it didn’t come with one that I would have to buy one
CHRISTINE C | Online Move InThe manager there is very nice, knowledgeable and welcoming. Definitely will return to this location if I ever have storage needs.
Aisha G | Overall ExperienceSome staff helpful and some grouchy. Impossible to get through when I called the facility. I’ve found this true at other U-Hauls as well. Very poor part of their customer service. Seems as if it would make sense to have a central phone service in Central Florida where phone calls are answered promptly.
Howard D | Overall ExperienceParking is very limited. Is hard to find an area where to unload/load comfortably when extremely busy
Joseline A | Online Move In4/29/21- Rude employee name was David. Literally said he didn’t work for uhaul and then went inside and was working with Jazmine on computer. He had the worst attitude and bad representation of uhaul. Next came move in time, but a random unit issue caused a delay beyond usage of the unit and although we were understanding of this issue the down side was that the employees on duty took 40 minutes just to continue telling us they are trying to figure out a solution. How about rent us another unit or call a brother/sister uhual to reserve for us inconvenience, but No! They offered no solutions until I personally called SIMPLY SELF STORAGE in SANFORD FL. Where we worked with a Miss Christina and was able To secure a clean, AC unit with better monthly price (cheaper by 60 bucks a month) and an awesome first month free deal. I have always used uhaul services and due to the lack of concern and resolve from uhaul employees today , uhaul has lost all of our business indefinitely. Needs customer service improvements Exponentially!
Breaonna K | Overall ExperienceThis is the best Uh-Haul facility I have ever visited. The manager and her team are excellent. I have several places closer but I go back because of the service.
CRAIG C | Overall ExperienceDella works hard to ensure your experience at U-Haul is number 1 in the nation. Thank you Della and staff.
Donald M | Overall ExperienceMost helpful,friendly and excellent service group of staff
brenda C | Overall ExperienceDella and her staff were always helpful and friendly. I truly appreciate it. I'll see you again next time we move!
Diane H | Overall ExperienceExcellent service. Very clean facility.
Phillip G | First ImpressionsDella and her staff were great and I really appreciated their help.
David M | First ImpressionsWonderful people...Della and staff were terrific!
jeffery m | Overall ExperienceMs. Della and Jazmine have superb customer service. Best uhaul experience ever.
AALIYAH F | First ImpressionsStaff is professional and well to deal with
brenda C | First ImpressionsDella the facility manager is awesome! She is helpful, knowledgeable, and works very hard to provide great customer service!
Sperber C | Overall Experiencebeen a customer for years, just returned a trailer
Barry B | First ImpressionsEver time I went to the storage unit the staff was always professional and polite. The place was very lean and easy access to all three levels. I had 6 units rented and all very easy access and convienent . I would give them a 10 for access and professionalism . I would recommend them anytime. God Bless, Scott Morris
scott m | Overall ExperienceDelle is the manager at this location and she was absolute a joy to work with. She helped me anyway that she could to find me the best prices for my travel and storage needs. She went above and beyond to make sure me and my family was taken care of! Go Delle
Vaun M | First ImpressionsThe staff was friendly and helpful, the experience was great.
ALVIN J | Overall ExperienceWonderful staff. great facility, fantastic experience.
Nicholas i | Overall ExperienceDella is amazing manager extremely helpful
Kimberly D | Overall ExperienceYour pricing became ridiculous! Your philosophy of having your customer trapped didn’t work with me. I left and got a larger unit for less money. Good luck robbing your customers!
VICTORIA F | Overall ExperienceContinuing the U-haul tradition, this facility is top notch. The staff is above & beyond thorough, knowledgeable and friendly. I would HIGHLY recommend U-haul storage and this facility in particular in the Sanford area. Well done!!!!
Mecedes B | Overall ExperienceExcellent staff. Great facility.
George C | First ImpressionsGreat experience. The management and team are outstanding. Very organized and efficient.
Richard n | First ImpressionsThe Manager Della Merriel if very professional. She gets things done! Since day one when I visited the storage, I was going through some hardships at that time, and Mgr Merriel did not even know it but they way she treated me I felt that everything will be ok. Thanks Ms Merriel. God bless you always.
Jessica P | Overall ExperienceGreat
Brenda G | First ImpressionsAshley was amazing and provided solutions when moving day became rough. I highly recommend this store to anyone and will tell them to ask for Ashley.
Austin L | Overall ExperienceDella was fabulous.
james g | First ImpressionsEveryone that works at this facility is super nice and helpful! The facility is always super clean and well maintained. We will definitely be back if we have the need for another storage unit.
Damaris S | Overall ExperienceDonald really took the time to help us. We did not feel rushed and got the job done right. Thanks Donald.
Jarrod D | First ImpressionsThe staff at this location were awesome. Everyone was friendly and helpful. Offered nice cold water to me and my movers. Great storage area and location.
Felicia J | Overall ExperienceThe first storage rental got messed up because a drink was spilled on a computer. I was assigned a different storage space and the insurance was not done properly. I went back 2 days later to fix the insurance and buy more supplies and the rental assignment had been put back to the original space. Went to move things into the space the next day, and the elevator was blocked by a huge truck and a van that had been turned in and just left. Then went back with another load after 7 PM and the code that I had made up had been changed when the unit was reassigned. We had to call the "on call" to get it-COMPLETELY RIDICULOUS!!!!! The manager is apparently on vacation. I will voice my complaints in person. The staff was always courteous, but that can't make up for such a negative experience.
Caroline A | First ImpressionsDella is very friendly and helpful. This facility is the best for storage and rentals.
Eric S | Overall ExperienceGreat hospitality in this facility and very urgent to all guest needs... A plus management and total engagement here, keep up the great work!
bryan j | First ImpressionsI had my storage unit in this location (Rinehart rd.) for 3 years. Della runs a tight ship and it shows in the professionalism, cleanliness, efficiency, and how friendly and personable the staff is. This is THE CLEANEST and FRIENDLIEST storage/moving Uhaul location or any storage and moving location that I’ve ever used and experienced. I’ll miss seeing the smiles and talking to the workers as I ran in and out of my unit to get things or store more things over the last 3 years. I just can’t say enough good things about this place. I highly, highly recommend this location.
Anthony S | Overall ExperienceStaff was wonderful an always helpful. Great place to store your things
Marquis J | Overall ExperienceDella and her team are true professionals in every way!!!!
Alex C | First ImpressionsThis was the cleanest, friendliest Uhaul I have ever been too. The staff was so helpful and even showed me the different size storage options for me to make the right decision. I will definitely recommend this location to my friends and family. Thanks again!!!!!
dione f | Overall ExperienceManager Della and staff extremely helpful and professional, always made every visit easy, including vehicle rentals. Highly recommend.
OTTO G | Overall ExperienceDELLA DOES A GREAT JOB
Alexander C | First ImpressionsThis is the best managed UHaul I have ever visited and used. Although farther away from my home, I sought to use only this facility
Laura S | Overall ExperienceLlevo mucho tiempo rentando sus facilidades y son excelentes. Su adm. Della excelente trato. Las facilidades se mantienen limpias y esos baños sumamente limpios....todo el personal es muy respetuoso...
Nidza O | Overall ExperienceUhaul was very well kept and all the staff were very friendly everytime we came in.
Amy H | Overall ExperienceBoth TVs endured climatic damages which were not covered under the mandatory insurance coverage I had to pay for.
Johnterriel C | Overall ExperienceI mostly dealt with Udella and she was always very helpful when I needed a question answered or some minor problem solved.
TORY S | Overall ExperienceThis place is like home for me. Friendly staff, clean environment, and sweet manager. Thank you all!!!!
Ramy A | Overall ExperienceGreat staff everyone was very helpful and courteous!
Michael O | Overall ExperienceBest nights sleep I have had in weeks
Robert C | Overall ExperienceGreat experience with very knowledgeable staff - highly recommended.
Robert R | First ImpressionsYou guys had a wonderful woman helping me with my couch I was struggle
Dontavious K | First ImpressionsMs. Della was always nice understanding and willing to work with me. Clean place. Always available.
Natea W | Overall ExperienceIdella and her staff are the best.... always helpful!
lawrence s | Overall ExperienceDella and her staff are OUTSTANDING. They were kind and helpful during a very stressful move. I smile even now thinking about how easy they made everything.
Karen B | First ImpressionsGooood facility!!! Horrible price but great people !!
Melissa D | Overall ExperienceJust one issue with someone blocking storage entrance with truck and manager refused to help
David W | Overall ExperienceI previously submitted a positive review and would refer friends/neighbors. My only request would be better lighting for the deeper units. If you ask, they will hook up a temporary shop light.
Kim V | Overall ExperienceVery clean. Good lighting. Convenient hours
Deborah L | Overall ExperienceExcellent service by everyone.
Joellen L | First ImpressionsEvery staff member here is well trained, thoughtful and helpful. During the past six months, I have rented vehicles for moving purposes and had a personal storage unit and never had an issue.
Michelle K | Overall ExperienceVery clean well maintained. Would definitely reccomend and use again.
Tammy B | Overall ExperienceThe young man, who helped us, was very professional, friendly, and informative about this facility.
Bruce B | First ImpressionsExcellent location, convenient and cost friendly. Mario was professional and personal.
Michael T | First ImpressionsI had a storage there for close to five years and never had to worry about my stuff. The staff was super and was always ready to help. Thank you so much. I will find a another UHaul in Virginia.
CONNIE B | Overall ExperienceStaff was always very helpful.
Felicia N | Overall ExperienceVery helpful! I have to point out two younger employees that were kind and welcoming. I think the gentleman's name is Mario and the young lady I don't remember her name but both are exceptional!
jahneen k | Overall ExperienceThank you for the excellent service
Daniel S | Overall ExperienceSuper great customer service. Very friendly.
Gina F | Overall ExperienceAnnual rent increases for the same service without additional benefits such as 24-hr access.
STEPHANIE Y | Overall ExperienceThe technology used needs to be brought into the 21st century. The facility is fine but the way it is run needs a lot of work. Not enough space to accurately describe the poor staff interaction.
Susan H | Overall ExperienceThe employees at this location exemplfy Execellent customer service and it started with Della the Manager.
Shapon P | Overall ExperienceVery accommodating!
eduardo h | Overall ExperienceTodo el personal hace su trabajo muy bien y es muy cortés. La señora Della Burrows es excelente en su trabajo, amable y trata muy bien a sus clientes..
Nidza O | Overall ExperienceGreat place will do it again if had to. Thank you very much.
Alfredo N | Overall ExperienceGreat Customer Service
Towanna B | Overall ExperienceDella and her crew are always helpful and willing to do what they can to be of assistance. They keep the facility clean and operational on a daily basis. Della even followed up on several questions.
Elvis M | Overall ExperienceMario was very knowledgeable thorough and friendly. He made the process very easy. Excellent service!
STACEY W | First ImpressionsEvery thing went well pleasant staff. Great!!!
Alfredo N | First ImpressionsUhaul is very convenient and pretty easy to use
Wilmarie R | Overall ExperienceGreat facility and people.
andrew t | Overall ExperienceEven though the systems were down your employee was able to help me with a smile on her face.
EDEVILO V | First ImpressionsManagement and the workers were beyond awesome
peter c | Overall ExperienceDella is amazing....helpful, instead of greedy like the one where I returned my truck.
Cassandra S | Overall ExperienceThank you for Your service.
ADRIAN C | Overall ExperienceI had a storage here for almost 4 years and Della was amazing all those years. Thanks Della
Brittany B | Overall ExperienceThank you for great service.
MARY S | Overall ExperienceIdelle Is awesome and her staff is are just as good as her!
Jennifer L | Overall ExperienceMy experience was grand.
Michelle B | Overall ExperienceGreat experience
Benjamin H | Overall ExperienceA very well maintained facility. Della is a great manager and provided exemplary service in leasing and in exiting the storage contract when I moved my materials out.
fred s | Overall ExperienceI still haven’t received my full refund yet.
Pam S | First ImpressionsI was very happy with the service and I will, use and Recommend you To friends and family Thanks U-Haul
maryetta m | Overall ExperienceVery friendly
Katherine M | Overall ExperienceDella is an excellent Manager. Very helpful and friendly. All other employees were great also. Always ready to help. Would highly recommend this U-Haul to anyone,
GARY N | Overall ExperienceDella and staff were great!
Susan A | Overall ExperienceAvery friendly and helpful staff! I was very pleased with my selection of U-Haul Moving and Storage of Sanford on Rinehart!
GEORGE M | Overall Experiencenone
WINSTON R | Overall ExperienceI am very satisfied
Micheal G | First ImpressionsPleasurable experience for storage and multiple times renting a truck.
DONNA W | Overall ExperienceThe office staff was very friendly and I had no problem s at all! Michael Wilson
Michael W | Overall ExperienceDella is just terrific. She’s an asset.
andrew t | First ImpressionsI really enjoyed my experience with U-Haul. Della Burrows & her staff were very professional and helpful with any needs. Facility was always clean and neat. Will use this location again in the future.
Rebecca J | Overall ExperienceClean,convenient and great staff. Highly recommended!
THOMAS P | Overall ExperienceGREAT customer service! This is my third time using this storage facility, and should I need a unit again.. I will certainly be back! I referred my sister as well. Keep up the good work!
Ashley E | Overall ExperienceDella went out of her way to handle any questions or concerns over the years. Very professional. Facility always well kept.
KATHLEEN P | Overall ExperienceWould definitely use again
SHERRILL B | Overall ExperienceI truly appreciate everyone that worked there. They were all very knowledgeable and helpful! Facility is clean. We were very happy with the month that we were utilizing the storage unit!
Sydney T | Overall ExperienceDella is one of U-Haul's most valuable assets. Always wonderful service!!!! Thanks,
JACOB W | Overall ExperienceIf need one I’ll go back to this facility.
Victor M | Overall ExperienceThe manager Della is amazing and keeps that place running smoothly.
MARTIN S | Overall ExperienceThe only thing that I would like to see is a change in policy in which the rental of a unit is prorated. As it stands now, the unit can be rented to another person even though I was charged a full mo.
Jon H | Overall ExperienceExcellent place for storage. Staff are friendly and helpful. Facility is convenient with good access and plenty of carts to use to haul in and out of storage. Overall we would highly recommend.
WILLIAM B | Overall ExperienceGreat place. Super staff.
George C | Overall ExperienceDella Was very kind and friendly, professional and courteous and made everything easy I would definitely use that facility again
rita t | Overall ExperienceDella is amazing! The facility itself is a dream as far as storage goes. Easy access for moving trucks, hand carts for simple transfer, and wonder if wonders....elevators. But Della is the true gem.
Cassandra S | ReservationEveryone was great. Very clean.
jason c | Overall ExperienceDella was amazing and always helpful. She went the extra mile for me when I least expected it. When I was in an accident and in a difficult time she contacted me to make sure all was well. Thanks you!
JEFFREY W | Overall ExperienceI really appreciated and will always use U-Haul
yolanda d | Overall ExperienceProfessional and helpful staff.
GEORGE W | Overall ExperienceThanks!
Debbie K | Overall ExperienceDoing business with Della has been a pleasure
Darrell P | Overall ExperienceManagement and all staff we all very pleasant and helpful, would definitely use facility again if needed. Thank you
ALVIN J | Overall ExperienceGreat staff! They do an excellent job!
CYNTHIA R | Overall ExperienceOutstanding storage facility.
JANET V | Overall ExperienceMy husband and I have been customers for about 7 years now between renting moving trucks and having storage units. We have come to know Ms Della and appreciate her kindness and professionalism.
Angela F | Overall ExperienceIt was a nice facility. I thought the monthly rate was a little high for the size unit I had.
MARTY H | Overall ExperienceI was very happy to be part of of U-Haul member and as a customer it always good to come in and See all the friendly staff in the U-Haul company once again I would recommend any friends of mine .
FRANCISCO R | Overall ExperienceThe experience was outstanding! The manager, Della is a great representative for your company. She was always pleasant, helpful, and very knowledgeable about all aspects of UHaul!
Viki B | Overall ExperienceThanks
Debbie C | Overall ExperienceThe constant increases in monthly rent were awful. We were tenants for 4 years with at least 6 increases. Everything was fine, but way too expensive.
NANCY N | Overall ExperienceGreat people there. Mario, Steven and Della for sure!
James M | Overall ExperienceEverything was great, except the price for the storage unit keep going up.
MIGDALIA R | Overall ExperienceI would have loved to stay with you guys but I was able to move to another facility and save a hefty amount of money.
David L | Overall ExperienceDella is one of the best managers it has been my experience to deal with. Our exchanges were always enjoyable and if we were not leaving the area we would have never left the facility.
JAMES G | Overall ExperienceDella and her tam were absolutely incredible. They were always very helpful and professional.
Steven P | Overall ExperienceWould do business with again. Highly recommend this location. A+
Gabe B | Overall Experience