10/10 experience.
Peter L.Customer Reviews for U-Haul Moving & Storage of Sanford on Rinehart Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Absolutely horrible treatment from this location, corporate is not much better as after I called twice and was disconnected I finally got a “manager†who essentially told me sorry about your bad luck.
Jonathan P.Stop charging over price on truck
Stephen K.I went to this location doing a self check out at 9am when it opened. That was the easy part. They didn't have my Dollie's ready in the back of the truck. There was only one guy behind the counter when I went inside with over hour and half wait time for me to try and get my dollies. The guy behind the courtier was not the problem he was doing what he could handle and was very friendly. He was the only one there was the issue. When I finally got into my uhaul truck to leave there wasn't any room for me to get the truck off of the property. I had to back up the truck threw other trucks off of the property. It was a mess
Stosh S.Excellent customer service, friendly and helpful. Answer all my questions
Susan C.Manager was extremely helpful
Eric H.Alexandra was awesome!
BRANDE G. | Overall ExperienceThe staff is friendly very informative and the location was immaculate. This is not my first time using a U-Haul storage facility and I had to comment to them that I have never seen any uhaul location as pristine as this one. You should have all your other locations managers come and get retrained here.
Eneida P. | First ImpressionsGreat and fast friendly experience
Isa P.Absolutely went great. No issues.
Mike D.Excellent customer service
WILLIAM R. | First ImpressionsInstead of charging me once and then after returning the rental asking to charge me again for the same amount, and then subsequently refunding the original amount after charging me the new amount, maybe just charge me once.
Jacob R.Hassle free and exceptional customer service at the Rinehart location.
Luis P.Overal average
TERRY R.Very nice and courteous attendants. Everyone during pickup and drop off was very responsive and exemplified top notch customer service!
Thomas L.Quick and efficient
Raul C.Great service
Sharine P.All went fine ( rented online) until we tried to return to U-Haul. Paul that works there came out and instantly started treating my family terribly. His tone, attitude and demeanor was literally like something from a bad movie. You couldn't believe someone would talk and treat anyone like he did. It was horrible, embarrassing and upset me badly. We did nothing to instigate it… he just came out spewing unprofessional comments and demands. We filed a complaint which tells you how bad it was. He doesn't know how to treat a customer or even how to treat another human being. He needs to go if your leaders have a pulse of any sort on what is going on at all. So sad.
Erin D.Everything was smooth thank you
Theresea M.Excellent service
Reza P.The U-Haul Rep Alexandra was extremely helpful. She has excellent work ethnics and knows how to treat customers.
Roy P. | Overall ExperienceExcellent customer service
libby J.Alexander was so helpful. The corporate office screwed up our reservations not once but twice and she fixed it. She absolutely saved us. Everyone was amazing and I would definitely recommend this storage facility to anyone.
BRANDE G. | First ImpressionsThe gentleman that took care of me was simply amazing.
Jeannette C.The checking person could not even read fuel gauge properly! Had to re ask them and go through hassle of gas charge refund. and then refund is 50 cents less! Staff could not easily explain the final charges or etc and took ages! it was empty store so service should be much faster.
MURTAZA B.I had toask twice for the trailer to bedisengaged from my car. I was left waiting andn had to walk back to the the office
Silvia U.Mobile check in app did not work and I was therefore charged an extra $20. I also spent another $15 unfairly as the truck did not have a full tank upon receipt.
Mark O.The facility was clean and the staff and answered any questions I had.
CHARISSA H. | First ImpressionsA/C in the truck was sporadic at best. In 90° Fl heat. Made for a very uncomfortable day !!
James D.Very helpful and friendly customer service. They made everything super easy for me.
Stan M.You did superb. Everyone was friendly and efficient to meet my needs. The facility and rental vehicle were clean and issue free. What is already being done is working great so I have no recommendations for improvements. Great job!!
Jacob L.It was great!
Bob M.GREAT JOB KEEP IT UP
Tonita W.Couldn't return U-Haul and was waiting for 40 minutes on hold to try and get my truck returned beaxuse the location did not put my information in correctly
Holly L.Paul was very helpful!
Rob W.I was charged for fuel that was never in the truck. The truck had 7/8 of a tank of fuel when I started my rental but on the paperwork it was marked as full. When I did the online return I marked it as being at 7/8 of a tank and that's what I returned it with and was still charged for the full tank
Mohammed S.Alexandra, the general manager has poor customer service. The U haul had bugs and she accused the bugs started with my family. The rest of the staff were nice and helpful, however I would not visit this location again due to Alexandra.
Tiara D.Great service all around from booking to pickup and drop off, I only use this location for my uhaul services.
Marianne B.Nothing, honestly it's great service
Stephen C.Very professional
Enrique R.Everything was perfect. The computer system was a little slow in processing my credit card transaction, but everything else was perfect. Paul was very friendly and helpful, as well as the rest of the staff. Will definitely use them again.
Martha C.Keep up the good work.
Eddie M.Link provided didn't work well at all it took 30 minutes of trying to get geolocation to work had to finally download app and stand by office using iPhone 13 Promax on T-Mobile
Lisa R.Great customer service and friendly
Ivery B.Both gentlemen behind the counter were fast and efficient.
Edwin M.check engine light was on and the passenger side mirror would readjust itself while driving
SANDY C.It would be very nice if uhaul would have more on sight help to accommodate the customers.Also reward the current employees that you have.They are important.
DAVID W.Excellent customer service at location and I can't wait until my storage unit!!
Ivery B.I got robbed from that location. I used my personal credit card and replaced the fuel that used, and still that woman who so called manager had audacity to over charge my card for fuel. I will never ever gone to that location for service again, nor will I recommend that place to anyone!
Bernadette I.Said it was gonna be 13.67
Mark G.None:Everything was fine.Wonderful service. Thank you!!!!
CARMELO S.Keep doing what you do
Frederick D.The truck I got had the headliner falling and some other worn pieces. I also would check in on your night people. They seemed a little overwhelmed.
Michelle D.Headliner needs to be replaced the fumes from the engine about choked out the truck on the outside it's all beat up with a good one most positive thing was the age where I picked up and drop the truck off was so very helpful if you had 100 agents like him you would do real well
Lawson W.Info was put in wrong and they blamed customer even when customer was on phone w bank. Info was originally put in wrong from person at counter. No apology was made from either person at the counter for this. Same person at counter for both reservation making and checking in.
kayce H.Staff here is outstanding,
Thomas F.over billed.
Taiye O.I was very satisfied with U-haul storage and truck rental services.
Marilyn T. | Overall ExperienceThe woman who assisted me is an outstanding representative of your business and brand.
Philip D.The customer service and friendliness was very good. But our rental was roach infested. We didn't have time to take it back, so we had to spray it down, and ride around with that roach spray smell all day. We will not be recommending this location to anyone we know. U-Haul Sanford vehicles are roach infested. Very disappointed.
Jessica V.Staff was friendly, kind , knowledgeable & quick. The hours office & access hours were convenient.
Brittany W. | First ImpressionsEvery one was patient and kind. Very helpful. Especially manager.
Gina F. | Overall ExperienceThere is not enough words to describe Diana and her amazing team. Moving is not always easy, I was completely beyond the words of expression 'stressed out'. Diana and her team helped me. Staff is always professional, kind and courteous. Thank you so much for helping me during my difficult time. I appreciate all the staff. 😊😚
Natasha R. | First ImpressionsExtremely friendly and helpful staff!
Sadie S. | First ImpressionsVery happy with my storage unit. Had 2 units at the facility and wouldn't go anywhere else to store my things. Thank you
Nandina L. | Overall ExperienceWe experienced a water leak on the first floor - Several units had the leak. There was no sense of urgency, no moving services available. We had to initiate everything. The manager never contacted us for 4 days until we emailed corporate. She was out with covid, but no one ever told us and no one contacted us. We were told repair would happen on a certain day. My husband took off work and no contact. A very small man, Don was helpful to assist in moving a few things out at the beginning. Very frustrating there was not a plan. We had to initiate movers, etc and hoping to be paid back. I was told the other units were contacted, but as of last Saturday, we saw no one moving their things out. A real hassle and we’re hoping to get credit on the unit for an extended time. We’re long time renters there and have another unit. The prior manager was really on-top of things and so friendly and nice.
PAMELA ZAN R. | First ImpressionsI can definitely say that the facility was kept clean. I would definitely recommend
lynne m. | Overall ExperienceLa atención es estupenda uno se siente como en familia mejor imposible Mil Gracias
CARLOS S. | Overall ExperienceU-Haul does not value its customers so why should they value U-Haul?
Marshell P. | First ImpressionsI had reservations for a 10x15 but when I showed up none were available. I had to cram everything in a 10x10 and it didn't all fit. I just moved 650 miles and had nowhere to put my stuff. I had hourly workers with me that stood around for 30min doing nothing while the people working at uhaul tried to find me a storage unit. It took so long to figure out how to fit everything in the smaller unit I ended up having to pay my help for 3 additional hours. There was two of them it was a total of $180 extra. That's on top of the hours it should have taken that I had already paid for. I wasn't even offered anything for the issues. All I got was I'm sorry and it's not our fault it's the system. Really?!! So I'm out $180 and have a bunch of stuff piled in a garage because it wouldn't fit. No I would not recommend because it was extremely stressful trying to move a 3 bedroom house 650 miles and then have no where to put my stuff.
Ami K. | First ImpressionsThe staff and facility are first-rate. The staff are available, communicative, and accommodating to our needs. I also, appreciate conveniences like bathrooms and moving carts.
Nicholas P. | First ImpressionsThe staff at the Rinehart location have always been very helpful and responsive for over 10 years! Please thank the staff for their commitment to Excellence. They deserve a trip to the Bahamas or somewhere comparable of their choosing.
FREDRICK P. | Overall ExperienceThe manager and the staff went above and beyond to assist us!
Cheryl N. | Overall ExperienceThe staff was courteous, attentive and patient.
Pamela B. | First Impressionsthe staff was very friendly and professional
Antonio R. | Overall ExperienceI had moved out 3 months ago and was getting charged and about to be sent to collections. Fortunately after speaking w: the correct person (first person did not fix the situation) it was rectified.
HERMAN C. | Overall ExperienceVery friendly and willingness to help. Highly recommend, Diana very supportive and very professional
Antonio R. | First ImpressionsThe staff that were working on the 22nd around 4 o’clock (I’m sorry, I don’t remember their names) were exceptionally friendly and accommodating as well as very personable and professional. Thank you.
ANTHONY S. | First ImpressionsAccess to the building was awkward with too many trucks parked along the driveway and building. Not enough parking was available for tenants.
KATHLEEN W. | Overall ExperienceWe've used this facility may times over the last 10+ years, this visit was atypical. It took almost an hour to finish out the pre-reserved rental. Problems included a manager who watched the line of customers building up but wasn't assisting, the staff we had being delayed in helping us, and then struggling with process. Items were asked for that were not included in the list of items to bring as part of the online reservation. Our unit was available but other folks were being told units they had reserved weren't actually available and the staff was discussing how this has been a regular problem and escalated to online stalking of staff in one case. If there was not a shortage of storage in the area and our previous good experiences we would have moved on to another facility. Also one of the staff members came barging through an exit door at a run while we were moving in, the door missed injuring both of us only because I had been standing to the side by the code entry plate. There is nothing to resolve as we are in a unit, but the feedback might be useful in the future both for customer service and safety.
Aaron S. | First ImpressionsThis is an excellent U-Haul store. Everyone that works there from the manager to the people that help you find your storage room to the ones that help you rent a truck awesome I Highly recommend them.
karen f. | Overall ExperienceThe manager Diana was amazing, and made it a wonderful experience with her customer service. The facility is very clean and I can tell it’s well-maintained. I would highly recommend this location!
Kari k. | First ImpressionsReal clean....Love it....
Andres V. | First ImpressionsIt was a pleasure to do business the Sanford crew. From my move in to my move out date. Everyone was helpful and friendly!
DaVine D. | Overall ExperienceTHE STAFF WAS ALWAYS NICE,COURTEOUS AND WELL INFORMED. THE BUILDING WAS WELL MAINTAINED. EXCELLENT EXPERIENCE
Richard n. | Overall ExperienceApparently, you now outsource to a call center. I had an emergency situation with no way of reaching the actual facility. The customer service person refused to reach out to facility causing movers to wait for fow two hours. Your customer service folks don't communicate the process. I will never use you again.
Amber G. | First Impressions4 stars were given only because I think the staff up front could be more acknowledging when you walk-in. Greeting customers like they are happy to be working for U-Haul. I did not get that impression. Thank you.
Jarrod D. | Overall ExperienceThe a/c was not working the last month or more in the units. It was beyond hot in the storage area.
ELYSE C. | Overall ExperienceAll the employees I have dealt with have been friendly, kind and pleasant! Perfect staff!
PATRICIA P. | Overall Experienceexcellent customer service and clean facility.
Karen S. | Overall ExperienceThank you, if in need will use you again
Cheryl G. | Overall ExperienceThe staff at this location was fantastic.
John B. | First ImpressionsThis is by far one of the best storage places anywhere. I've rented here twice and the manager there and her staff keep the place very clean and neat. Actually, immaculate. The place looks like it opened yesterday. I could have rented closer to home, but chose to drive further for the facility conditions.
JOSE C. | Overall ExperienceJasmine was the best she need her own store. The trailer was broke and stuck on my truck she help me unload to a new one and she also helped me find an apartment. Ms. Rosanna and a came and helped me they went beyond to help me
LUTRICH L. | Overall ExperienceI rented the unit offline and it was supposed to come with a lock. Went to the location to pick one up and the gentleman told me that it didn’t come with one that I would have to buy one
CHRISTINE C. | Online Move InThe manager there is very nice, knowledgeable and welcoming. Definitely will return to this location if I ever have storage needs.
Aisha G. | Overall ExperienceSome staff helpful and some grouchy. Impossible to get through when I called the facility. I’ve found this true at other U-Hauls as well. Very poor part of their customer service. Seems as if it would make sense to have a central phone service in Central Florida where phone calls are answered promptly.
Howard D. | Overall ExperienceParking is very limited. Is hard to find an area where to unload/load comfortably when extremely busy
Joseline A. | Online Move In4/29/21- Rude employee name was David. Literally said he didn’t work for uhaul and then went inside and was working with Jazmine on computer. He had the worst attitude and bad representation of uhaul. Next came move in time, but a random unit issue caused a delay beyond usage of the unit and although we were understanding of this issue the down side was that the employees on duty took 40 minutes just to continue telling us they are trying to figure out a solution. How about rent us another unit or call a brother/sister uhual to reserve for us inconvenience, but No! They offered no solutions until I personally called SIMPLY SELF STORAGE in SANFORD FL. Where we worked with a Miss Christina and was able To secure a clean, AC unit with better monthly price (cheaper by 60 bucks a month) and an awesome first month free deal. I have always used uhaul services and due to the lack of concern and resolve from uhaul employees today , uhaul has lost all of our business indefinitely. Needs customer service improvements Exponentially!
Breaonna K. | Overall ExperienceThis is the best Uh-Haul facility I have ever visited. The manager and her team are excellent. I have several places closer but I go back because of the service.
Craig C. | Overall ExperienceDella works hard to ensure your experience at U-Haul is number 1 in the nation. Thank you Della and staff.
Donald M. | Overall ExperienceMost helpful,friendly and excellent service group of staff
brenda C. | Overall ExperienceDella and her staff were always helpful and friendly. I truly appreciate it. I'll see you again next time we move!
Diane H. | Overall ExperienceExcellent service. Very clean facility.
Phillip G. | First ImpressionsDella and her staff were great and I really appreciated their help.
dave m. | First ImpressionsWonderful people...Della and staff were terrific!
jeffery m. | Overall ExperienceMs. Della and Jazmine have superb customer service. Best uhaul experience ever.
AALIYAH F. | First ImpressionsStaff is professional and well to deal with
brenda C. | First ImpressionsDella the facility manager is awesome! She is helpful, knowledgeable, and works very hard to provide great customer service!
Cynthia S. | Overall Experiencebeen a customer for years, just returned a trailer
BARRY B. | First ImpressionsEver time I went to the storage unit the staff was always professional and polite. The place was very lean and easy access to all three levels. I had 6 units rented and all very easy access and convienent . I would give them a 10 for access and professionalism . I would recommend them anytime. God Bless, Scott Morris
scott m. | Overall Experience