Customer Reviews for U-Haul Moving & Storage of Sanford on Rinehart Rd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Sanford on Rinehart Rd
Christopher F. on
Reserved a truck a couple days early and then the day of picking it up they did not have it available and was available a hour later than o reserved. The store location closed at 7pm and I arrived at 6:50 and the young gentleman refused to receive my truck when I dropped it off because he said he stopped doing that at 6:45.
Christopher H. on
Great experience from the pickup, drive and return. I've got nothing but good things to say. Thanks!
Lisa G. on
The Lady that took care of us was super nice .
Josh P. on
Quick and easy. Nice staff
Ramish M. on
Charged me 12 dollars for gas! After I just put 20$ in the tank!. He said the needle was before the red line so they had to do it? WHEN THAT'S EXACTLY HOW I PICKED IT UP! If In had known it was such a big deal I would've put anothern2 dollars in the tank!. . Should've used hertz! U guys ripped me off..
William F. on
They do a very good job at this location
Terrill C. on
They took great care of my needs in a timely manner.
lucia K. on
I know it was a busy day but we were in a rush and we had to wait 30 minutes to get our truck. Also, I would have appreciated an employee explaining how the after hours online return worked. I tried logging in at the location and could not remember my password at 11pm, I was tired so I figured I would do it at home. Then when I was home I finally got logged in and it needed location verification that I was at the UHaul location, AND I would need to take a picture of the truck. At this point, I was exhausted from moving all day and I just left it. Then the next morning I was charged $20 convenience fee since I didn't complete the online return. I just wish someone could have explained that I needed to complete that return AT Uhaul when I dropped it off, I really had no idea. I am very annoyed with this.
FRANK C. on
I had a Tow vehicle failure because of mechanical breakdown moments after leaving the facility and was not given a refund or partial refund even though the auto transport was NOT used. Management was even called to see if anything could be done and it was denied. I will not be doing business with you even though I have been a faithful customer for years. And I will share my experience on social media because it seems as if you haul needs the money more than my family and our budget. A SAD DAY. And this is on top of spending almost an hour waiting for your computer systems to figure out what my online reservations were not finalized and had to be all done all over again. Just a total experience that was negative from the very beginning to the end
DENNIS H. on
Nothing, the service and the cleanliness was impeccable. Luigi and Michael were outstanding with my rental experience. I’ve rented from other Uhaul locations in the past and never had this kind of experience. Keep up the great work and look forward to doing business with this location in the future.
Anil P. on
I’ve been renting a storage unit at this location for a while and just rented another one. Personnel is very accommodating and I always deal with Ms. Della, who always provides excellent customer service.
Kay K. on
Nothing but good things to say
kathy S. on
Possibly allow a passcode access to facility and elevator because I had one card and four people helping Me move and we kept having to wait to gain access because Of having only one card.
Deborah L. on
Very clean. Good lighting. Convenient hours
Craig C. on
The manager is excellent and is the reason I always go hear. Could have gone to Home Depot and saved a little money but the manager is amazing.
Christopher A. on
The top inside if the truck was leaking and our items got wet from the rain.
Joellen L. on
Excellent service by everyone.
Michelle K. on
Every staff member here is well trained, thoughtful and helpful. During the past six months, I have rented vehicles for moving purposes and had a personal storage unit and never had an issue.
Ivette H. on
The unloading are is limited
Tammy B. on
Very clean well maintained. Would definitely reccomend and use again.
Patrick P. on
Let the next customer know that the entire staff is very friendly, knowledgeable and accommodating. I even allowed my 7yr old daughter to come along for the drop off. It was a very pleasant and convenient experience!
William G. on
There was a guy who was completely rude, and another that represents uHaul well and should be promoted . The first guy mentioned, ruined the experience.
Enmanuel F. on
this time my experience was not pleasant because the truck did not start twice and I had to wait for more than an hour, I hope in a next opportunity to raise my expectations again
Ralph M. on
Check your vehicles for correct mileage. We did the same route the same amount of times as the previous time we had the truck. About a week ago. This time it was $10 more.
Damita M. on
Everyone was very nice and professional
Bruce B. on
The young man, who helped us, was very professional, friendly, and informative about this facility.
Wade P. on
Here is what you are missing. When I reserved this truck it only allowed for 38 miles. I informed the CSR at the pick up location that it was not enough. Even Google Maps proved that point. He offered an additional 5 miles as "the best he is allowed to do", getting me to 43 miles. I said that wasn't enough either but I excepted because what else can you do? It's moving day. I went over by 0.1 on the mileage at turn in, and was charged 9 cents extra. 9 cents doesn't mean a thing to me, but I have to rent this same size truck again for the same trip in two weeks. That 9 cents cost U-Haul my business. Give your CSR's more power to assist the customer and some training in logic, and don't let a computer make poor customer service decisions for your company.
Joyce D. on
So easy and inexpensive!
Gaurav G. on
Truck
Tim H. on
People are great, so is their service and product.
chris N. on
Nothing excellent service
Carlos P. on
More cust rep but mario and della and a young. Guy that did my rental was and went the extra mile ty.
Michael T. on
Excellent location, convenient and cost friendly. Mario was professional and personal.
Collin J. on
Truck drove poorly. Lots of miles and very uncomfortable.
CONNIE B. on
I had a storage there for close to five years and never had to worry about my stuff. The staff was super and was always ready to help. Thank you so much. I will find a another UHaul in Virginia.
Felicia N. on
Staff was always very helpful.
GLENDALEE P. on
There nice and good service ...
jahneen k. on
Very helpful! I have to point out two younger employees that were kind and welcoming. I think the gentleman's name is Mario and the young lady I don't remember her name but both are exceptional!
Judith E. on
Everything went very smoothly and service couldn't have been better!
Daniel S. on
Thank you for the excellent service
BRUCE C. on
Not a thing.
steve C. on
Understaffed with no management. Employees who lack training took 45 minutes to dispatch a truck with a reservation with no other customers waiting.Returning the truck a few days latter was the same situation of understaffed & no management. After waiting in line I was told to go to the side of the building to return truck and after 25 minutes I returned to the line in the lobby and was told just to leave the truck with no receipt. I've tried to reach the General Manager of the location, but she is on vacation & her voicemail is full and her e-mail address doesn't work. I've always gotten great service from the So. Orlando Sanford, FL. location, but the Reinhart location seems to be intentionally be difficult to get & return pickup trucks on the various times I've used the location. It appears that basic business management and operation displayed by the REINHARDT SANFORD FLORIDA U HAUL LOCATION of a a big national company has intentionally displayed lack of customer focus and basic customer service. Obviously the absence of proper hands on management doesn't give the employees the tools they need to do a proper job as well as the SOUTH ORLANDO DR. SANFORD FL location which runs a tight ship and is very effective in their operation. For further feedback you are welcome to call me, but obviously might consider getting the broom and cleaning up this location, which has better potential. Please accept this feedback in the respectful spirit it is sent. U Haul is a great company with a bad local mismanaged store.
Samuel M. on
My sons are moving in 2 weeks and they will use you.
kayla B. on
My issue was not with the store but with the reservation department. My estimated mileage was supposed to be set at 361 but enter in as 310 Mario was nice enough to add extra mileage to accommodate the mix up the dolly wasn’t included which we were told it would be. So we paid up front no big deal. But we were told end of business day for drop off when in reality it should have been 10am which we were unable to do, do to moving to a different state the time frame was not a reality for our move even tho it was explained during the reservation that Karen set up for us. When reaching out to customer service we were disrespected and yelled at told other customers were more important at the time and verbal agreement were not valid even tho we cancelled a previous reservation with another moving company to use uhaul.
Christopher H. on
Clean. Convenient. Well lit at night.
Raja P. on
What can you improve? Nothing! Keep continuing to maintain your excellent services and standards! Thank you very much.
David C. on
No improvement needed. This should be the model for how the other centers should run. Always has been a positive experience.
Sam G. on
The Uber Haul Rep was very helpful and professional. Speedy service and a good attitude makes the customers return!!
John H. on
This was by far my best truck rental experience. Fantastic hospitality, beautiful facility, great truck, and quick & easy check-in and out. Thanks Della and Mario!!!
Mitchell L. on
Return after hours on line is somewhat confusing.
SIVA KUMAR L. on
Excellent Service
Jeffrey S. on
The people at the location were all awesome , the app for pickup was good , the app for drop off was SAD, app could not find order waited on hold for 20 min cust. Serv. Then discovered in uhaul text there was a link to drop off , asked cust serv. To wait to make sure link was good and was abruptly hanged up on
Jeffrey S. on
The people at the location were very helpful in making my rental experience excellent , from pickup to drop off and helping me use the Uhaul app
terry B. on
The young guys at this location was very nice and helpful ??
Barry S. on
Customer service employees were awesome
kathy S. on
Della (I think that was the employees name) was extremely helpful, she knew her job and did it well. She was very helpful and friendly and professional!
Joel P. on
Excellent service
edixon R. on
The guy was friendly but, He was along, The POS was super slow, and froze for a long long time, I spend more than an hour to rent a 15ft truck,
Gina F. on
Super great customer service. Very friendly.
Kevin E. on
Truck governor set to 40 mph. Needs to be set to a reasonable speed. This added 30 60 min more time to rental. Refund one hour of time would be appropriate.
STEPHANIE Y. on
Annual rent increases for the same service without additional benefits such as 24-hr access.
Susan H. on
The technology used needs to be brought into the 21st century. The facility is fine but the way it is run needs a lot of work. Not enough space to accurately describe the poor staff interaction.
Shapon P. on
The employees at this location exemplfy Execellent customer service and it started with Della the Manager.
eduardo h. on
Very accommodating!
Nidza O. on
Todo el personal hace su trabajo muy bien y es muy cortés. La señora Della Burrows es excelente en su trabajo, amable y trata muy bien a sus clientes..
Alfredo N. on
Great place will do it again if had to. Thank you very much.
Towanna B. on
Great Customer Service
Elvis M. on
Della and her crew are always helpful and willing to do what they can to be of assistance. They keep the facility clean and operational on a daily basis. Della even followed up on several questions.
STACEY W. on
Mario was very knowledgeable thorough and friendly. He made the process very easy. Excellent service!
Alfredo N. on
Every thing went well pleasant staff. Great!!!
Wilmarie R. on
Uhaul is very convenient and pretty easy to use
andrew t. on
Great facility and people.
EDEVILO V. on
Even though the systems were down your employee was able to help me with a smile on her face.
peter c. on
Management and the workers were beyond awesome
Cassandra S. on
Della is amazing....helpful, instead of greedy like the one where I returned my truck.
ADRIAN C. on
Thank you for Your service.
Brittany B. on
I had a storage here for almost 4 years and Della was amazing all those years. Thanks Della
MARY S. on
Thank you for great service.
Jennifer L. on
Idelle Is awesome and her staff is are just as good as her!
Michelle B. on
My experience was grand.
Benjamin H. on
Great experience
fred s. on
A very well maintained facility. Della is a great manager and provided exemplary service in leasing and in exiting the storage contract when I moved my materials out.
Pam S. on
I still haven’t received my full refund yet.
maryetta m. on
I was very happy with the service and I will, use and Recommend you To friends and family Thanks U-Haul
Katherine M. on
Very friendly
GARY N. on
Della is an excellent Manager. Very helpful and friendly. All other employees were great also. Always ready to help. Would highly recommend this U-Haul to anyone,
Susan A. on
Della and staff were great!
GEORGE M. on
Avery friendly and helpful staff! I was very pleased with my selection of U-Haul Moving and Storage of Sanford on Rinehart!
WINSTON R. on
none
Micheal G. on
I am very satisfied
DONNA W. on
Pleasurable experience for storage and multiple times renting a truck.
Michael W. on
The office staff was very friendly and I had no problem s at all! Michael Wilson
andrew t. on
Della is just terrific. She’s an asset.
Rebecca J. on
I really enjoyed my experience with U-Haul. Della Burrows & her staff were very professional and helpful with any needs. Facility was always clean and neat. Will use this location again in the future.
THOMAS P. on
Clean,convenient and great staff. Highly recommended!
Ashley E. on
GREAT customer service! This is my third time using this storage facility, and should I need a unit again.. I will certainly be back! I referred my sister as well. Keep up the good work!
KATHLEEN P. on
Della went out of her way to handle any questions or concerns over the years. Very professional. Facility always well kept.
SHERRILL B. on
Would definitely use again
Sydney T. on
I truly appreciate everyone that worked there. They were all very knowledgeable and helpful! Facility is clean. We were very happy with the month that we were utilizing the storage unit!
JACOB W. on
Della is one of U-Haul's most valuable assets. Always wonderful service!!!! Thanks,
Victor M A. on
If need one I’ll go back to this facility.
MARTIN S. on
The manager Della is amazing and keeps that place running smoothly.
Jon H. on
The only thing that I would like to see is a change in policy in which the rental of a unit is prorated. As it stands now, the unit can be rented to another person even though I was charged a full mo.
WILLIAM B. on
Excellent place for storage. Staff are friendly and helpful. Facility is convenient with good access and plenty of carts to use to haul in and out of storage. Overall we would highly recommend.
George C. on
Great place. Super staff.
rita terranova f. on
Della Was very kind and friendly, professional and courteous and made everything easy I would definitely use that facility again
Cassandra S. on
Della is amazing! The facility itself is a dream as far as storage goes. Easy access for moving trucks, hand carts for simple transfer, and wonder if wonders....elevators. But Della is the true gem.
jason c. on
Everyone was great. Very clean.
JEFFREY W. on
Della was amazing and always helpful. She went the extra mile for me when I least expected it. When I was in an accident and in a difficult time she contacted me to make sure all was well. Thanks you!
yolanda d. on
I really appreciated and will always use U-Haul
GEORGE W. on
Professional and helpful staff.
Debbie K. on
Thanks!
Darrell P. on
Doing business with Della has been a pleasure
ALVIN J. on
Management and all staff we all very pleasant and helpful, would definitely use facility again if needed. Thank you
CYNTHIA R. on
Great staff! They do an excellent job!
JANET V. on
Outstanding storage facility.
ANGELA F. on
My husband and I have been customers for about 7 years now between renting moving trucks and having storage units. We have come to know Ms Della and appreciate her kindness and professionalism.
MARTY H. on
It was a nice facility. I thought the monthly rate was a little high for the size unit I had.
FRANCISCO R. on
I was very happy to be part of of U-Haul member and as a customer it always good to come in and See all the friendly staff in the U-Haul company once again I would recommend any friends of mine .
Viki B. on
The experience was outstanding! The manager, Della is a great representative for your company. She was always pleasant, helpful, and very knowledgeable about all aspects of UHaul!
Debbie C. on
Thanks
NANCY N. on
The constant increases in monthly rent were awful. We were tenants for 4 years with at least 6 increases. Everything was fine, but way too expensive.
James M. on
Great people there. Mario, Steven and Della for sure!
MIGDALIA R. on
Everything was great, except the price for the storage unit keep going up.
David L. on
I would have loved to stay with you guys but I was able to move to another facility and save a hefty amount of money.
JAMES G. on
Della is one of the best managers it has been my experience to deal with. Our exchanges were always enjoyable and if we were not leaving the area we would have never left the facility.
Steven P. on
Della and her tam were absolutely incredible. They were always very helpful and professional.
Gabe B. on
Would do business with again. Highly recommend this location. A+