Customer Reviews for U-Haul Moving & Storage of Sanford on Rinehart Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Sanford on Rinehart Rd

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Cheryl A. on

Rating:

Customer did not leave a comment.

Felicia N. on

Rating:

Staff was always very helpful.

GLENDALEE P. on

Rating:

There nice and good service ...

jahneen k. on

Rating:

Very helpful! I have to point out two younger employees that were kind and welcoming. I think the gentleman's name is Mario and the young lady I don't remember her name but both are exceptional!

John H. on

Rating:

Customer did not leave a comment.

Kanimia J. on

Rating:

Customer did not leave a comment.

Doug N. on

Rating:

Customer did not leave a comment.

Judith E. on

Rating:

Everything went very smoothly and service couldn't have been better!

Daniel S. on

Rating:

Thank you for the excellent service

BRUCE C. on

Rating:

Not a thing.

John S. on

Rating:

Customer did not leave a comment.

Juan D. on

Rating:

Customer did not leave a comment.

sudheer A. on

Rating:

Customer did not leave a comment.

steve C. on

Rating:

Understaffed with no management. Employees who lack training took 45 minutes to dispatch a truck with a reservation with no other customers waiting.Returning the truck a few days latter was the same situation of understaffed & no management. After waiting in line I was told to go to the side of the building to return truck and after 25 minutes I returned to the line in the lobby and was told just to leave the truck with no receipt. I've tried to reach the General Manager of the location, but she is on vacation & her voicemail is full and her e-mail address doesn't work. I've always gotten great service from the So. Orlando Sanford, FL. location, but the Reinhart location seems to be intentionally be difficult to get & return pickup trucks on the various times I've used the location. It appears that basic business management and operation displayed by the REINHARDT SANFORD FLORIDA U HAUL LOCATION of a a big national company has intentionally displayed lack of customer focus and basic customer service. Obviously the absence of proper hands on management doesn't give the employees the tools they need to do a proper job as well as the SOUTH ORLANDO DR. SANFORD FL location which runs a tight ship and is very effective in their operation. For further feedback you are welcome to call me, but obviously might consider getting the broom and cleaning up this location, which has better potential. Please accept this feedback in the respectful spirit it is sent. U Haul is a great company with a bad local mismanaged store.

Samuel M. on

Rating:

My sons are moving in 2 weeks and they will use you.

kayla B. on

Rating:

My issue was not with the store but with the reservation department. My estimated mileage was supposed to be set at 361 but enter in as 310 Mario was nice enough to add extra mileage to accommodate the mix up the dolly wasn’t included which we were told it would be. So we paid up front no big deal. But we were told end of business day for drop off when in reality it should have been 10am which we were unable to do, do to moving to a different state the time frame was not a reality for our move even tho it was explained during the reservation that Karen set up for us. When reaching out to customer service we were disrespected and yelled at told other customers were more important at the time and verbal agreement were not valid even tho we cancelled a previous reservation with another moving company to use uhaul.

Christopher H. on

Rating:

Clean. Convenient. Well lit at night.

John H. on

Rating:

Customer did not leave a comment.

Caitlin H. on

Rating:

Customer did not leave a comment.

True H. on

Rating:

Customer did not leave a comment.

Raja P. on

Rating:

What can you improve? Nothing! Keep continuing to maintain your excellent services and standards! Thank you very much.

Jonathan C. on

Rating:

Customer did not leave a comment.

David C. on

Rating:

No improvement needed. This should be the model for how the other centers should run. Always has been a positive experience.

Sam G. on

Rating:

The Uber Haul Rep was very helpful and professional. Speedy service and a good attitude makes the customers return!!

John H. on

Rating:

This was by far my best truck rental experience. Fantastic hospitality, beautiful facility, great truck, and quick & easy check-in and out. Thanks Della and Mario!!!

Mitchell L. on

Rating:

Return after hours on line is somewhat confusing.

Pascual T. on

Rating:

Customer did not leave a comment.

SIVA KUMAR L. on

Rating:

Excellent Service

Jeffrey S. on

Rating:

The people at the location were all awesome , the app for pickup was good , the app for drop off was SAD, app could not find order waited on hold for 20 min cust. Serv. Then discovered in uhaul text there was a link to drop off , asked cust serv. To wait to make sure link was good and was abruptly hanged up on

Aditya S. on

Rating:

Customer did not leave a comment.

Sri Harsha D. on

Rating:

Customer did not leave a comment.

Jeffrey S. on

Rating:

The people at the location were very helpful in making my rental experience excellent , from pickup to drop off and helping me use the Uhaul app

terry B. on

Rating:

The young guys at this location was very nice and helpful ??

Barry S. on

Rating:

Customer service employees were awesome

kathy S. on

Rating:

Della (I think that was the employees name) was extremely helpful, she knew her job and did it well. She was very helpful and friendly and professional!

craig M. on

Rating:

Customer did not leave a comment.

Joel P. on

Rating:

Excellent service

edixon R. on

Rating:

The guy was friendly but, He was along, The POS was super slow, and froze for a long long time, I spend more than an hour to rent a 15ft truck,

TROY S. on

Rating:

Customer did not leave a comment.

William C. on

Rating:

Customer did not leave a comment.

Brionna S. on

Rating:

Customer did not leave a comment.

Jose M. on

Rating:

Customer did not leave a comment.

Gina F. on

Rating:

Super great customer service. Very friendly.

STEPHANIE Y. on

Rating:

Annual rent increases for the same service without additional benefits such as 24-hr access.

Susan H. on

Rating:

The technology used needs to be brought into the 21st century. The facility is fine but the way it is run needs a lot of work. Not enough space to accurately describe the poor staff interaction.

Shapon P. on

Rating:

The employees at this location exemplfy Execellent customer service and it started with Della the Manager.

eduardo h. on

Rating:

Very accommodating!

Nidza O. on

Rating:

Todo el personal hace su trabajo muy bien y es muy cortés. La señora Della Burrows es excelente en su trabajo, amable y trata muy bien a sus clientes..

Alfredo N. on

Rating:

Great place will do it again if had to. Thank you very much.

Towanna B. on

Rating:

Great Customer Service

Elvis M. on

Rating:

Della and her crew are always helpful and willing to do what they can to be of assistance. They keep the facility clean and operational on a daily basis. Della even followed up on several questions.

STACEY W. on

Rating:

Mario was very knowledgeable thorough and friendly. He made the process very easy. Excellent service!

Alfredo N. on

Rating:

Every thing went well pleasant staff. Great!!!

Wilmarie R. on

Rating:

Uhaul is very convenient and pretty easy to use

andrew t. on

Rating:

Great facility and people.

EDEVILO V. on

Rating:

Even though the systems were down your employee was able to help me with a smile on her face.

peter c. on

Rating:

Management and the workers were beyond awesome

Cassandra S. on

Rating:

Della is amazing....helpful, instead of greedy like the one where I returned my truck.

ADRIAN C. on

Rating:

Thank you for Your service.

Brittany B. on

Rating:

I had a storage here for almost 4 years and Della was amazing all those years. Thanks Della

MARY S. on

Rating:

Thank you for great service.

Jennifer L. on

Rating:

Idelle Is awesome and her staff is are just as good as her!

Michelle B. on

Rating:

My experience was grand.

Benjamin H. on

Rating:

Great experience

fred s. on

Rating:

A very well maintained facility. Della is a great manager and provided exemplary service in leasing and in exiting the storage contract when I moved my materials out.

Pam S. on

Rating:

I still haven’t received my full refund yet.

maryetta m. on

Rating:

I was very happy with the service and I will, use and Recommend you To friends and family Thanks U-Haul

Katherine M. on

Rating:

Very friendly

GARY N. on

Rating:

Della is an excellent Manager. Very helpful and friendly. All other employees were great also. Always ready to help. Would highly recommend this U-Haul to anyone,

Susan A. on

Rating:

Della and staff were great!

GEORGE M. on

Rating:

Avery friendly and helpful staff! I was very pleased with my selection of U-Haul Moving and Storage of Sanford on Rinehart!

WINSTON R. on

Rating:

none

Micheal G. on

Rating:

I am very satisfied

DONNA W. on

Rating:

Pleasurable experience for storage and multiple times renting a truck.

Michael W. on

Rating:

The office staff was very friendly and I had no problem s at all! Michael Wilson

andrew t. on

Rating:

Della is just terrific. She’s an asset.

Rebecca J. on

Rating:

I really enjoyed my experience with U-Haul. Della Burrows & her staff were very professional and helpful with any needs. Facility was always clean and neat. Will use this location again in the future.

THOMAS P. on

Rating:

Clean,convenient and great staff. Highly recommended!

Ashley E. on

Rating:

GREAT customer service! This is my third time using this storage facility, and should I need a unit again.. I will certainly be back! I referred my sister as well. Keep up the good work!

KATHLEEN P. on

Rating:

Della went out of her way to handle any questions or concerns over the years. Very professional. Facility always well kept.

SHERRILL B. on

Rating:

Would definitely use again

Sydney T. on

Rating:

I truly appreciate everyone that worked there. They were all very knowledgeable and helpful! Facility is clean. We were very happy with the month that we were utilizing the storage unit!

JACOB W. on

Rating:

Della is one of U-Haul's most valuable assets. Always wonderful service!!!! Thanks,

Victor M A. on

Rating:

If need one I’ll go back to this facility.

MARTIN S. on

Rating:

The manager Della is amazing and keeps that place running smoothly.

Jon H. on

Rating:

The only thing that I would like to see is a change in policy in which the rental of a unit is prorated. As it stands now, the unit can be rented to another person even though I was charged a full mo.

WILLIAM B. on

Rating:

Excellent place for storage. Staff are friendly and helpful. Facility is convenient with good access and plenty of carts to use to haul in and out of storage. Overall we would highly recommend.

George C. on

Rating:

Great place. Super staff.

rita terranova f. on

Rating:

Della Was very kind and friendly, professional and courteous and made everything easy I would definitely use that facility again

Cassandra S. on

Rating:

Della is amazing! The facility itself is a dream as far as storage goes. Easy access for moving trucks, hand carts for simple transfer, and wonder if wonders....elevators. But Della is the true gem.

jason c. on

Rating:

Everyone was great. Very clean.

JEFFREY W. on

Rating:

Della was amazing and always helpful. She went the extra mile for me when I least expected it. When I was in an accident and in a difficult time she contacted me to make sure all was well. Thanks you!

yolanda d. on

Rating:

I really appreciated and will always use U-Haul

GEORGE W. on

Rating:

Professional and helpful staff.

Debbie K. on

Rating:

Thanks!

Darrell P. on

Rating:

Doing business with Della has been a pleasure

ALVIN J. on

Rating:

Management and all staff we all very pleasant and helpful, would definitely use facility again if needed. Thank you

CYNTHIA R. on

Rating:

Great staff! They do an excellent job!

JANET V. on

Rating:

Outstanding storage facility.

ANGELA F. on

Rating:

My husband and I have been customers for about 7 years now between renting moving trucks and having storage units. We have come to know Ms Della and appreciate her kindness and professionalism.

MARTY H. on

Rating:

It was a nice facility. I thought the monthly rate was a little high for the size unit I had.

FRANCISCO R. on

Rating:

I was very happy to be part of of U-Haul member and as a customer it always good to come in and See all the friendly staff in the U-Haul company once again I would recommend any friends of mine .

Viki B. on

Rating:

The experience was outstanding! The manager, Della is a great representative for your company. She was always pleasant, helpful, and very knowledgeable about all aspects of UHaul!

Debbie C. on

Rating:

Thanks

NANCY N. on

Rating:

The constant increases in monthly rent were awful. We were tenants for 4 years with at least 6 increases. Everything was fine, but way too expensive.

James M. on

Rating:

Great people there. Mario, Steven and Della for sure!

MIGDALIA R. on

Rating:

Everything was great, except the price for the storage unit keep going up.

David L. on

Rating:

I would have loved to stay with you guys but I was able to move to another facility and save a hefty amount of money.

JAMES G. on

Rating:

Della is one of the best managers it has been my experience to deal with. Our exchanges were always enjoyable and if we were not leaving the area we would have never left the facility.

Steven P. on

Rating:

Della and her tam were absolutely incredible. They were always very helpful and professional.

Gabe B. on

Rating:

Would do business with again. Highly recommend this location. A+