Customer Reviews for U-Haul Moving & Storage of Sanford on Rinehart Rd

Rating:

4.0

Bunch of dead roaches in the hallway every time I came to drop off something in my storage unit. But overall, good experience.

Rating:

1.0

3 days after dropping off my rental and giving the keys to an employee I was contacted saying my truck wasn't returned. Once they figured out I did return the truck they ended up over charging me for 100 miles. Even though this location is the closest to my business I will never rent from this location again. Owner Mr Helpful Moving

Rating:

5.0

Keep up the amazing work. From the friendly staff to the well cared for equipment, it was all a great experience.

Rating:

3.0

The truck needs to be retired. There were many broken things and a terrible tire wobble at 55. no one asked how the equipment was, they just took the key and said a receipt would be sent.

Rating:

5.0

El servicio d la empleada expectacular super servicial la manager del pelo rojo no tan agradable. O no tenía un buen día .

Rating:

5.0

Very friendly and professional staff

Rating:

5.0

The staff at this location are very professional. I come back here always when I am in need of truck rentals. Thank you

Rating:

5.0

Alexandria was very friendly and professional

Rating:

5.0

The Sanford U-haul was very helpful. Clean site and checking truck back in was a breeze.

Rating:

5.0

Everyone was very helpful, kind and professional

Rating:

5.0

Bad website design. Correspondence requires contract number of which was NOT shared in the emailed contract notification.

Rating:

5.0

Alexandra was WONDERFUL to work with. She knew her stuff. Truly! Very friendly and helpful as well!

Rating:

5.0

Everything went smoothly and the manager was super friendly Alexandra! Thank you!

Rating:

1.0

I picked up the truck before the facility was open. Had a very hard time getting access to the key. Once I got the truck it smelled like cigarettes and marijuana. I had no recourse to get a different vehicle. Once I returned it I was charged a $20.00 cleaning fee for the smell. Luckily I took a video before I left and mentioned the smell so the charge was reversed. Why was I giving that truck and why wasn’t the previous renter charged and truck deodorized before it was put back in the rental fleet. The staff was aloof and barely helpful. Overall a very poor experience

Rating:

5.0

Great experience.

Rating:

1.0

I recently rented a truck from U-Haul at 1811 Rinehart Rd, Sanford, FL 32771, and this experience was an absolute nightmare. The blatant lack of transparency and customer respect at this location is shocking. 1. Unjust and Predatory Fuel Charges I drove the truck only 20 miles, and as instructed, I refueled it with 2 gallons of gas before returning it. Simple math confirms this is more than enough for the truck's stated 16 MPG average. Despite this, I was outrageously charged for additional fuel. This isn’t just an error—it’s outright theft from customers who follow your policies. 2. Attempt to Overcharge for a Second Rental Day Even though I returned the truck after just 5 hours, well within the same rental day, U-Haul attempted to charge me for a second day. This kind of dishonest practice is infuriating and leaves me questioning whether this location actively tries to scam its customers. 3. Unethical Business Practices These issues are not small mistakes—they are indicative of a larger, systemic problem at this location. Charging customers for fuel they clearly replaced and attempting to double-charge for the rental period is deceitful, unethical, and completely unacceptable. This is not how a reputable company should operate. To the Manager of This Location: You should be ashamed of how this store conducts business. Scamming customers through hidden charges and predatory practices is a disgraceful way to operate. I demand an immediate refund of the fuel charge and a guarantee that I will not be billed for a second day. To U-Haul Corporate: If this is how your franchises are allowed to operate, you need to reassess your values. Customers should not have to fight to avoid being cheated. I will be sharing this review widely and pursuing this matter until it is resolved. Do better, U-Haul. Stop ripping off your customers.

Rating:

2.0

Poor customer service from the women who work at the front desk. Went to drop off the truck and a woman said she would go check the truck and close me out. She never came back and we waited for more than 10 minutes.

Rating:

5.0

No issues with service. Everything was as expected and staff was friendly and helpful.

Rating:

5.0

Great customer service

Rating:

5.0

Fuel indicated 3/4 full but was 3/4 empty. Meaning I have to get gas before starting. Not respectable at all!

Rating:

5.0

As always, thank you for great service.

Rating:

1.0

They over charge me for my rent uhaul I don't not got my refund by in my account

Rating:

5.0

Thank you for your service. Great customer service.

Rating:

3.0

The facility was fine overall, however, not without issues. Parking during weekends and logical placement of rental trucks is quite bad. The design of the lot is just awful. While surely an industry tactic, the incessant price hikes are out of control. Three things you can count on: death, taxes, and U-Haul price increase letters every few months. This ultimately drove me away. Enough is enough.

Rating:

3.0

Bugs in truck

Rating:

5.0

Nothing to improve. We were greeted quickly and were on our way without and delays. The return process was amazing as well. The staff is friendly and knowledgable.

Rating:

5.0

The staff was very friendly and knowledgeable. U-Haul is lucky to have them.

Rating:

1.0

Manager was on vacation... so, there was no one there to handle the issues that came up... Poor Managment when she is away and nobody can make decisions.

Rating:

5.0

I was very pleased from the time I placed the order over the phone until I dropped off the van. The agent at the Rinehart store was super friendly.

Rating:

4.0

The truck that I had needs an exterminator service there are roaches in that van that I had so I had to hurry and remove my belongings and take them to the storage. So I couldn’t keep stuff overnight in the vehicle.

Rating:

1.0

The young lady I encountered today didn't make me feel welcomed i felt like I was bothering her the moment I walked in. I'm not sure of the changes to uhaul pick up having to literally walk across the street to retrieve a vehicle is not good customer service every uhaul facility ive been to in the past would pull the vehicle to the front. I didn't know I had to walk across the street and look for the vehicle well not be back for my next move

Rating:

5.0

Customer service at this location is the absolute best!!!!

Rating:

4.0

Although I had to wait for someone to come to the front desk and there was no way to know where the attendant was, once she came in, all went well for picking up my rental truck.

Rating:

5.0

This U-Haul location was great. How ever there are a bunch of pick up locations that are obsolete on the U-Haul app. I was sent to this location after a mishap with picking up a truck using the U-HAUL App which cost me time and money. Uhaul needs to inventory all their pick-up locations that is not to a storage and ensure customers actually have a truck available on the time stated. This is the second time this has happened to me. Like I mentioned this Location excellent overall experience with U-HAUL itself is lacking.

Rating:

5.0

Best location in the area . Great staff and they are always helpful. Great management at this location they are consistent 👏

Rating:

4.0

Take shorter time renting to customers.

Rating:

5.0

Each and every time we have decided to use Uhaul truck and storage on Rinehart we have received excellent service! Alexandria, Paul and other wonderful staff members are great employees!

Rating:

5.0

The staff were nice and friendly. Both team members assisted us as needed with the upmost respect and care for our needs.

Rating:

4.0

The truck was in pretty bad shape. Drivers side seat Upholstery was completely ripped on one side.

Rating:

5.0

The storage was clean and well kept. The climate controlled environment kept my household belongings nicely while we awaited our new home to be complete. The standout was the service from the staff. All very nice and quick to be of service. Especially Alexandra. Thank you so very much!

Rating:

5.0

Truck was dirty inside and low on gas

Rating:

4.0

The truck was infested with ants

Rating:

5.0

Отлично

Rating:

3.0

When selecting self-guided process for pickup it was not very convenient. The truck was not ready for a 9:00 am pick up time and the dolly was not loaded in the truck therefore I had to go inside. I was actually charged for a U-haul dolly but given the location dolly that was not very sturdy

Rating:

5.0

Absolutely nothing. I walked in and the girls was so nice, friendly and very helpful.. I was able to rent the van that I needed within five minutes and then proceeded to bring it back about an hour later. The girl checked me out really fast and everything went very smoothly.

Rating:

5.0

Staff is great, friendly.

Rating:

5.0

Alexandra the manager at this location is amazing. The location is super friendly and clean. I have no negative remarks this is the best uhaul location I have visited.

Rating:

5.0

Excellent facility. Would definitely recommend.

Rating:

5.0

Very nice folks

Rating:

1.0

The truck I reserved was not available so I was given the option of being put in another truck with severe shaking or to get a bigger truck which there was no space to park the bigger truck in my neighborhood so I had to pay to park the truck elsewhere and also the bigger truck used more gas. I was the first customer In line at opening so although they had more of the same trucks I reserved they told me they were for the other customers! Customers that were behind me or customers that had not even arrived yet. I don’t understand what made them any different than me? Why couldn’t the later customers get offered the truck with mechanical issues or the bigger size! There was no compromise with the cashier! She was polite about it but for me it was the principal. Especially since I frequently rent from Uhaul. I don’t like nor appreciate the way I was treated!! I was advised there was no manager to speak with!

Rating:

5.0

The experience was very good. The staff very attentive and helpful. It was very satisfying.

Rating:

5.0

Very good experience at reservation and at time of rental. Very professional staff.

Rating:

5.0

Equipment was clean, however truck has over 140k miles, needs repairs & maintenance

Rating:

5.0

Everything went well and thank you.

Rating:

5.0

The staff is top notch. They bear a high standard for uhaul

Rating:

5.0

Best part of the UHaul experience at this location is the customer service. Staff is always friendly and knowledgeable. I really appreciate having a facility like this so close to my house and rent from here about 20 times per year.

Rating:

5.0

Excellent climate controlled storage facility! Friendly and knowledgeable staff. Choosing a unit size was made simple, when staff physically showed me the units I was interested in. I found the perfect size for my needs. The monthly charge for my selected unit is extremely reasonable and fits my limited budget. I am so happy I found this Uhaul facility and sooo close to my home too!

Rating:

5.0

it was very good

Rating:

5.0

Very friendly and helpful staff

Rating:

5.0

Excelente services, connive locations and professional costumes services 🫶

Rating:

5.0

Thank you

Rating:

3.0

I had rented a small storage unit for over 10 years. My rental fees were paid by my bank and mailed in to arrive several days prior to the due date. This arrangement worked well for many years. Then about 8 months ago I began getting messages saying my payment was late and that late fees would be assessed. Then a month ago I was informed that the rent payment was so late that a lien would be placed on my unit. This was the final straw that made me decide to move my property to another storage facility. I don’t know if the USPS was the problem or whether my payments were received on time but not posted to my account so that late charges could be assessed. I moved to Lakeland 9 years ago so I wasn’t able to make my payments in person.

Rating:

5.0

Alexandria and Paul are the best been dealing with them for years. Facility is always clean unlike Cubesmart

Rating:

5.0

I would give all your staff a raise.

Rating:

5.0

Very good!

Rating:

5.0

The front desk assistance was above a 10 and 5 stars highly recommend

Rating:

4.0

Satisfied with the service. Thank you

Rating:

5.0

We have used the U-Haul facility at Rinehart Rd. In Sanford Fl 8 to 10 times in the past 12 months and found Alexandra, Donald and others to be friendly, helpful and professional. We would recommend them.

Rating:

5.0

The staff was amazing especially the manager. She was very helpful made my experience renting my van and storage space very smooth. She’s very knowledgeable of procedures and equipment. Top tier service thanks again.

Rating:

5.0

The Manager and her staff were very friendly and helpful.

Rating:

5.0

The personnel managing this U-Haul location are fantastic! Always helpful and super professional. I would highly recommend either their storage or use of rental equipment. Even if you have to drive out of your way, it’s worth the peace of mind!!

Rating:

5.0

Very helpful young lady and lots of patience dealing with me and all of my questions! Thank you again!

Rating:

5.0

No comments

Rating:

5.0

The lighting was effective 75% of the time.

Rating:

5.0

Alexandra is a fantastic manager! Always very helpful! A pleasure to work with!

Rating:

3.0

Price kept increasing

Rating:

4.0

Would have been excellent, expect i kept getting a bill when I had checked out

Rating:

5.0

This was my second storage rental with UHaul on Rinehardt Road and I would highly recommend them to anyone needing storage or a rental. Excellent customer service! Shout out to Alexandra for the best management!

Rating:

5.0

GM and her staff was really nice and professional. Service where fast. Location is safe and close to everything!!!

Rating:

5.0

This location is outstanding. The staff is incredibly knowledgeable. They are also courteous. I will always come to this location for any moving needs.

Rating:

5.0

Great experience. No issues at all and everyone was friendly and helpful.

Rating:

5.0

Alexandra and all team.good.appreciate your help. I changed my size storage everything was fast and friendly. Good service💯👍

Rating:

5.0

The staff was very helpful and pleasant. Over all a positive experience and would highly recommend to friends and family. A plus rating!

Rating:

5.0

While the facility was clean all around, the men's room was a bit of a mess the last couple of visits. I do however think the staff was pretty attentive because the messes always looked recent and nothing was stained. This was a great experience.

Rating:

4.0

It would’ve been nice to have access after 10 PM instead of a cut off. The contact information on the outside of the door could not be reached. That’s the only issue I had when we were locked out before 10 PM and couldn’t get in the first day.

Rating:

5.0

Was very good and well maintained and secured and the staff was great

Rating:

5.0

Easy, quick, economical and friendly solution to our moving and storage dilemma.

Rating:

4.0

My storage was on the 4th floor and the air was not working other than that everything was great. Thank you and special thank you to Sarah.

Rating:

3.0

My unit was covered in some sort of feces when I retrieved my personal belongings and I haven't stopped coughing since I left it. You definitely need to step up your pest control at this location.

Rating:

4.0

The only concern I had is that I was told I had to mention to get the first month free that I booked online. This should show on the reservation. I have used several othe uhaul facilities in the past and I never had to mention it. It was brought to my attention.

Rating:

5.0

Great employees and fastest service 👍 Have Jesus and Virgin Mary blessed and protect you and your family and your job🙏🙏🙏

Rating:

5.0

Rent is going up to high.

Rating:

5.0

This is one of the cleanest locations and most professional staffs ever!! The Rock!!!!!

Rating:

4.0

I was really upset at start but pleased overall

Rating:

5.0

Sarah was very helpful and accommodating when I needed help getting green tag off my storage unit door!! Thank you Sarah

Rating:

5.0

Everything went well. The doors and elevator are not wide enough to fit pallets.