Customer Reviews for U-Haul Moving & Storage of Sanford on Rinehart Rd

Rating:

5.0

Della works hard to ensure your experience at U-Haul is number 1 in the nation. Thank you Della and staff.

Rating:

5.0

Most helpful,friendly and excellent service group of staff

Rating:

1.0

To say the customer service was terrible would be an understatement. It was atrocious. Many employees walked by as we waited for another customer to finish up. They showed us no care or acknowledged our insane wait time. The punk kid working there couldn't care less about his job and sat idly without offering to assist us. Literally sat chillin at a desk with his phone without greeting us or asking what he could help us with. No one greeted us or asked to help us, wth? And they were clearly doing diddly squat as we waited. Then we get our truck and it's directly behind another parked truck. We had to walk all the way heckkin back on a smoldering hot day to the service station for help. Mind you the fuel in the truck was on E and did not have a dolly. Went back to the station and the punk kid was sent over with clear instructions on how to help us. He leaves assuring his coworker he understands what to do. He gets to the new truck and is clueless on what to do, having to call the station back asking for help. Smh. This punk kid is so unbelievably incompetent, he should consider a different job. Nikki was ok and professional, but the punk kid made our experience unbearable. Took over an hour to get our stuff together. I should have gotten the dolly for free bc of the inconvenience caused from the incompetence of both the person who screwed up my reservation, the lazy workers and the freaking punk with the nonchalant attitude. Never using this location again.

Rating:

1.0

Tried to give me a cargo trailer with a he all the way through...

Rating:

3.0

Never have I rented a U-Haul truck before and had an attendant want me to go through all the lighting and turn signals To make sure everything was working. I was already running late I'm pretty sure that would've been U-Haul's job to do. The truck was returned with a full tank of gas as I received it And we check the mileage. There was no damage and I had it for approximately two hours why are they holding me up to go through their inspection of their equipment.

Rating:

3.0

For the most part, decent customer service. It would seem they need more employees on staff to efficiently serve customers. The wait time to take and return vehicles is excessive.

Rating:

5.0

Outstanding service and an overall great location

Rating:

5.0

Della and her staff were always helpful and friendly. I truly appreciate it. I'll see you again next time we move!

Rating:

1.0

The app to check out doesn't work. Female staff member was rude. There was a handicapped seat there but no employee offered it to me and I stood there with my cane. I wanted to use your mobile app feature to check out with the app so I wouldn't have to stand too long. I am handicapped and it hurts severely to stand for as long as I was made to. I am first disappointed by your app. I am secondly disappointed by the poor attitude, tone and professionalism of the worker who assisted me. It was a terrible experience overall. The truck was in good shape and the gentleman who helped me get to and from the truck in the golf cart was very nice. Wore a mask and asked about my day. He deserves credit for solid customer service. I appreciate him independently from the rest of the experience.

Rating:

4.0

Rental was smooth as silk. Very satisfied. A bit confused on the return procedures. Why do they need to check lights and signals and tires upon return but not on check out.?? NIKKI was phenomenal! Awesome customer service! Nikki was very approachable and personable. Thank you NIKKI!

Rating:

5.0

Donald was amazing. Helpful polite and friendly.

Rating:

2.0

It took the employee about 20 minutes trying to latch the 6x12 trailer to my truck. I advised him I would try it - the square lock mechanism was tightened which is why it wasn't latching to the hitch ball. I realized this and had it hooked up in 2 minutes. He then has the safety chains right with Zero slack. I have a lifted truck and that would have just choked on any slight turn. I had an 8 am return time on a Sunday. Well I wasn't aware they opened at 9 so when I arrived at 745 I dropped off the trailer. I went back at 9 and the lady in the office this time stated Rudely “well you were supposed to do self check in ... it's written in your contract didn't you read it?” Well no I did not in full, everything else was sent via text why wasn't this? I went out to the guy working the drop off zone and he said I was good and the trailer was perfectly returned. I cleaned it much more than when I picked it up. Other uhaul locations have a more efficient process. I will gladly drive the extra 15 minutes next time to use a different facility.

Rating:

4.0

Truck and location great but in my opinion, very expensive for a 4 hour rental

Rating:

5.0

Thank you, Ms. Della! You are amazing?

Rating:

5.0

Always with a good attitude and ready to help.

Rating:

5.0

Excellent service. Very clean facility.

Rating:

5.0

Della and her staff were great and I really appreciated their help.

Rating:

4.0

Not a thing!

Rating:

5.0

Wonderful people...Della and staff were terrific!

Rating:

5.0

Inform customers if truck has a ramp or not.

Rating:

5.0

Staff veey friendly

Rating:

5.0

Excellent staff. Attentive, helpful, very competent. Wonderful experience.

Rating:

5.0

Delta was great! She was pleasant and on point! Thank w!

Rating:

5.0

Great service and help!!!!!

Rating:

5.0

The only place I will rent in Orlando. The manager is the best that I have ever dealt with in my life.

Rating:

5.0

Equipment need to be cleaned

Rating:

5.0

Ms. Della and Jazmine have superb customer service. Best uhaul experience ever.

Rating:

5.0

Drop off was simple and fast. The employees were friendly and helpful location was easily accessible for larger trucks And trailers. Very professional.

Rating:

5.0

Every thing is great

Rating:

2.0

Been using the Rinehardt UHAUL location but going to look for another. One employee told me to drop off at one spot so I went there. Another employee told me to go back with the equipment where I originally started. Wasted time and money when they can't get their business straight.

Rating:

5.0

Staff is professional and well to deal with

Rating:

5.0

The best customer service!

Rating:

2.0

The pick up went fine. The return did not. I was charged an after hour fee of $20? I returned the can at 8am, when scheduled. I want this fee reversed. The app did not work when trying to return so I called and talked with a service rep- who was VERY RUDE. I dropped the keys in the slot and left. I just sat on hold for the local office for 10 min and was disconnected. When calling back it said wait times for 15-20 min.

Rating:

5.0

Della the facility manager is awesome! She is helpful, knowledgeable, and works very hard to provide great customer service!

Rating:

5.0

Della and her staff are AMAZING. I won't rent from any other location, even if I have to wait.

Rating:

5.0

The manager at the Sanford location is exceptional. She assisted me with the self check out process and the extra time she took was appreciated. I felt that the allignment was off during the trip. It took me about 100 miles to get used to the way the vehicle steered. Please check for future customer. Also I did not see a max speed decal in the vehicle. As a result I did not know if there was a certain speed it was recommended I stay below. I took my time travelibg as I did not feel comfortable driving above 65 MPH

Rating:

2.0

Give me the truck I booked online.

Rating:

5.0

The GM at this location is amazing ! Friendly, professional and great service always !

Rating:

5.0

been a customer for years, just returned a trailer

Rating:

5.0

Update the trucks it needed new shocks the washer fluid was empty,the window crank handle was broken. I rent u- hauls as needed this truck needed help. Other then that great customer service be personal.

Rating:

4.0

Windshield wipers need to be replaced on the truck we rented.

Rating:

5.0

I put gas back where it was when i rented the truck, just a little above a half of a tank and i still was charged a fee. I don't understand it, I didn't know I was charged until they emailed my receipt. They should have checked while I was there

Rating:

5.0

Positively excellent. Very friendly have used your location twice now. Thanks a million.

Rating:

5.0

I use this location always and it never lets me down

Rating:

5.0

A++++++

Rating:

5.0

The general manager at this location is amazing. She goes above and beyond for the customers! This is why I always pick this location.

Rating:

5.0

The person who attended to me was very professional and efficient. Explained my bill and was able to get me on my way quickly. Check out process was seamless. Great customer service and experience. No surprises with my final billing.

Rating:

5.0

I used this location multiple times for a reason. They provide excellent service, my truck was waiting, they are very personal yet professional and they go out of their way to make moving a great experience.

Rating:

5.0

Ever time I went to the storage unit the staff was always professional and polite. The place was very lean and easy access to all three levels. I had 6 units rented and all very easy access and convienent . I would give them a 10 for access and professionalism . I would recommend them anytime. God Bless, Scott Morris

Rating:

1.0

poor service not alert staff not alert and hassle to return vehicle had to wait 30 minutes to pay bill crazy lazy ppls

Rating:

5.0

I can't remember the lady name that help me but she made my day just off of the combo we had thank you

Rating:

5.0

Very nice and respectful great service

Rating:

5.0

Delle is the manager at this location and she was absolute a joy to work with. She helped me anyway that she could to find me the best prices for my travel and storage needs. She went above and beyond to make sure me and my family was taken care of! Go Delle

Rating:

5.0

I had a good experience. I would rent again if needed. The employee was super nice and worked hard while assisting others. Great job!

Rating:

5.0

The staff was friendly and helpful, the experience was great.

Rating:

5.0

Wonderful staff. great facility, fantastic experience.

Rating:

5.0

Chance was a very friendly and helpful. This location is very well maintain. I'm a returning customer because they take good care of the premises and have nice people. I pass 6-7 competitors and U-haul facilities to get to this one.

Rating:

5.0

Communicate. We asked to pick up a trailer at a different location. When we arrived at the requested location we were told that we had to go to a different location 10 miles away. Not happy.

Rating:

5.0

The representative I worked with when picking up the rental van was very polite and helpful.

Rating:

5.0

Wear masks

Rating:

1.0

They forcefully charged me for dolly even though I didn't use it! The guy who works there even told the lady that it looks like it was mistakenly broken and shouldn't be charged but they still charged me for it! Not a good customer experience! The lady was rude and had no knowledge on how to speak to a customer.

Rating:

1.0

The person and the check out, not Chad, the black girl was the rudest person I have ever me in my life. She was condescending, kept cutting me off and was just awful! Her customer service is the worst that I have ever experienced, she was extremely unprofessional and not well groomed at all. I will never rent from that location ever again. On the other hand, Chad was absolutely amazing!

Rating:

1.0

Customer service was a zero. I'm not looking for enthusiasm, but getting service from someone who clearly does not like or value their job (or customers for that matter) is not something I care to repeat.

Rating:

5.0

Very professional & personable

Rating:

5.0

Vehicle was in excellent condition and very clean. Don was very helpful and knowledgeable. Thanks for making it such an easy experience.

Rating:

5.0

Della is amazing manager extremely helpful

Rating:

4.0

Your pricing became ridiculous! Your philosophy of having your customer trapped didn’t work with me. I left and got a larger unit for less money. Good luck robbing your customers!

Rating:

1.0

I don't know what was wrong with this individual working at this location. She started out with an attitude before having the contract. Saying "this truck is supposed to be full". I said "no I got it with half of a tank." She goes inside and claim the contract says full. So I called the pick-up location and he got on the phone with her and magically she finds the contract. Then admits the contract shows just over half full and now I owe $30. The shenanigans were bad, but frankly, the attitude and the mean-spirited clerk was the worst part. I will never rent from U-Haul again.

Rating:

5.0

Continuing the U-haul tradition, this facility is top notch. The staff is above & beyond thorough, knowledgeable and friendly. I would HIGHLY recommend U-haul storage and this facility in particular in the Sanford area. Well done!!!!

Rating:

5.0

Excellent staff. Great facility.

Rating:

5.0

Great experience. The management and team are outstanding. Very organized and efficient.

Rating:

5.0

The Manager Della Merriel if very professional. She gets things done! Since day one when I visited the storage, I was going through some hardships at that time, and Mgr Merriel did not even know it but they way she treated me I felt that everything will be ok. Thanks Ms Merriel. God bless you always.

Rating:

5.0

Great

Rating:

5.0

Ashley was amazing and provided solutions when moving day became rough. I highly recommend this store to anyone and will tell them to ask for Ashley.

Rating:

5.0

Della was fabulous.

Rating:

5.0

Everyone that works at this facility is super nice and helpful! The facility is always super clean and well maintained. We will definitely be back if we have the need for another storage unit.

Rating:

4.0

Donald really took the time to help us. We did not feel rushed and got the job done right. Thanks Donald.

Rating:

5.0

The staff at this location were awesome. Everyone was friendly and helpful. Offered nice cold water to me and my movers. Great storage area and location.

Rating:

1.0

The first storage rental got messed up because a drink was spilled on a computer. I was assigned a different storage space and the insurance was not done properly. I went back 2 days later to fix the insurance and buy more supplies and the rental assignment had been put back to the original space. Went to move things into the space the next day, and the elevator was blocked by a huge truck and a van that had been turned in and just left. Then went back with another load after 7 PM and the code that I had made up had been changed when the unit was reassigned. We had to call the "on call" to get it-COMPLETELY RIDICULOUS!!!!! The manager is apparently on vacation. I will voice my complaints in person. The staff was always courteous, but that can't make up for such a negative experience.

Rating:

5.0

Della is very friendly and helpful. This facility is the best for storage and rentals.

Rating:

5.0

Great hospitality in this facility and very urgent to all guest needs... A plus management and total engagement here, keep up the great work!

Rating:

5.0

I had my storage unit in this location (Rinehart rd.) for 3 years. Della runs a tight ship and it shows in the professionalism, cleanliness, efficiency, and how friendly and personable the staff is. This is THE CLEANEST and FRIENDLIEST storage/moving Uhaul location or any storage and moving location that I’ve ever used and experienced. I’ll miss seeing the smiles and talking to the workers as I ran in and out of my unit to get things or store more things over the last 3 years. I just can’t say enough good things about this place. I highly, highly recommend this location.

Rating:

5.0

Staff was wonderful an always helpful. Great place to store your things

Rating:

5.0

Della and her team are true professionals in every way!!!!

Rating:

5.0

This was the cleanest, friendliest Uhaul I have ever been too. The staff was so helpful and even showed me the different size storage options for me to make the right decision. I will definitely recommend this location to my friends and family. Thanks again!!!!!

Rating:

5.0

Manager Della and staff extremely helpful and professional, always made every visit easy, including vehicle rentals. Highly recommend.

Rating:

5.0

DELLA DOES A GREAT JOB

Rating:

5.0

This is the best managed UHaul I have ever visited and used. Although farther away from my home, I sought to use only this facility

Rating:

5.0

Llevo mucho tiempo rentando sus facilidades y son excelentes. Su adm. Della excelente trato. Las facilidades se mantienen limpias y esos baños sumamente limpios....todo el personal es muy respetuoso...

Rating:

5.0

Uhaul was very well kept and all the staff were very friendly everytime we came in.

Rating:

1.0

Both TVs endured climatic damages which were not covered under the mandatory insurance coverage I had to pay for.

Rating:

5.0

I mostly dealt with Udella and she was always very helpful when I needed a question answered or some minor problem solved.

Rating:

5.0

This place is like home for me. Friendly staff, clean environment, and sweet manager. Thank you all!!!!

Rating:

5.0

Great staff everyone was very helpful and courteous!

Rating:

5.0

Best nights sleep I have had in weeks

Rating:

5.0

Great experience with very knowledgeable staff - highly recommended.

Rating:

5.0

You guys had a wonderful woman helping me with my couch I was struggle

Rating:

5.0

Ms. Della was always nice understanding and willing to work with me. Clean place. Always available.

Rating:

5.0

Idella and her staff are the best.... always helpful!

Rating:

5.0

Della and her staff are OUTSTANDING. They were kind and helpful during a very stressful move. I smile even now thinking about how easy they made everything.

Rating:

5.0

Gooood facility!!! Horrible price but great people !!

Rating:

4.0

Just one issue with someone blocking storage entrance with truck and manager refused to help

Rating:

5.0

I previously submitted a positive review and would refer friends/neighbors. My only request would be better lighting for the deeper units. If you ask, they will hook up a temporary shop light.

Rating:

5.0

Very clean. Good lighting. Convenient hours

Rating:

5.0

Excellent service by everyone.

Rating:

5.0

Every staff member here is well trained, thoughtful and helpful. During the past six months, I have rented vehicles for moving purposes and had a personal storage unit and never had an issue.

Rating:

5.0

Very clean well maintained. Would definitely reccomend and use again.

Rating:

5.0

The young man, who helped us, was very professional, friendly, and informative about this facility.

Rating:

5.0

Excellent location, convenient and cost friendly. Mario was professional and personal.

Rating:

5.0

I had a storage there for close to five years and never had to worry about my stuff. The staff was super and was always ready to help. Thank you so much. I will find a another UHaul in Virginia.

Rating:

5.0

Staff was always very helpful.

Rating:

5.0

Very helpful! I have to point out two younger employees that were kind and welcoming. I think the gentleman's name is Mario and the young lady I don't remember her name but both are exceptional!

Rating:

5.0

Thank you for the excellent service

Rating:

5.0

Super great customer service. Very friendly.

Rating:

3.0

Annual rent increases for the same service without additional benefits such as 24-hr access.

Rating:

2.0

The technology used needs to be brought into the 21st century. The facility is fine but the way it is run needs a lot of work. Not enough space to accurately describe the poor staff interaction.

Rating:

5.0

The employees at this location exemplfy Execellent customer service and it started with Della the Manager.

Rating:

5.0

Very accommodating!

Rating:

5.0

Todo el personal hace su trabajo muy bien y es muy cortés. La señora Della Burrows es excelente en su trabajo, amable y trata muy bien a sus clientes..

Rating:

5.0

Great place will do it again if had to. Thank you very much.

Rating:

5.0

Great Customer Service

Rating:

5.0

Della and her crew are always helpful and willing to do what they can to be of assistance. They keep the facility clean and operational on a daily basis. Della even followed up on several questions.

Rating:

5.0

Mario was very knowledgeable thorough and friendly. He made the process very easy. Excellent service!

Rating:

5.0

Every thing went well pleasant staff. Great!!!

Rating:

5.0

Uhaul is very convenient and pretty easy to use

Rating:

5.0

Great facility and people.

Rating:

5.0

Even though the systems were down your employee was able to help me with a smile on her face.

Rating:

5.0

Management and the workers were beyond awesome

Rating:

5.0

Della is amazing....helpful, instead of greedy like the one where I returned my truck.

Rating:

4.0

Thank you for Your service.

Rating:

5.0

I had a storage here for almost 4 years and Della was amazing all those years. Thanks Della

Rating:

5.0

Thank you for great service.

Rating:

5.0

Idelle Is awesome and her staff is are just as good as her!

Rating:

5.0

My experience was grand.

Rating:

5.0

Great experience

Rating:

5.0

A very well maintained facility. Della is a great manager and provided exemplary service in leasing and in exiting the storage contract when I moved my materials out.

Rating:

5.0

I still haven’t received my full refund yet.

Rating:

5.0

I was very happy with the service and I will, use and Recommend you To friends and family Thanks U-Haul

Rating:

5.0

Very friendly

Rating:

5.0

Della is an excellent Manager. Very helpful and friendly. All other employees were great also. Always ready to help. Would highly recommend this U-Haul to anyone,

Rating:

5.0

Della and staff were great!

Rating:

5.0

Avery friendly and helpful staff! I was very pleased with my selection of U-Haul Moving and Storage of Sanford on Rinehart!

Rating:

4.0

none

Rating:

5.0

I am very satisfied

Rating:

5.0

Pleasurable experience for storage and multiple times renting a truck.

Rating:

5.0

The office staff was very friendly and I had no problem s at all! Michael Wilson

Rating:

5.0

Della is just terrific. She’s an asset.

Rating:

5.0

I really enjoyed my experience with U-Haul. Della Burrows & her staff were very professional and helpful with any needs. Facility was always clean and neat. Will use this location again in the future.

Rating:

5.0

Clean,convenient and great staff. Highly recommended!

Rating:

5.0

GREAT customer service! This is my third time using this storage facility, and should I need a unit again.. I will certainly be back! I referred my sister as well. Keep up the good work!

Rating:

4.0

Della went out of her way to handle any questions or concerns over the years. Very professional. Facility always well kept.

Rating:

5.0

Would definitely use again

Rating:

5.0

I truly appreciate everyone that worked there. They were all very knowledgeable and helpful! Facility is clean. We were very happy with the month that we were utilizing the storage unit!

Rating:

5.0

Della is one of U-Haul's most valuable assets. Always wonderful service!!!! Thanks,

Rating:

5.0

If need one I’ll go back to this facility.

Rating:

5.0

The manager Della is amazing and keeps that place running smoothly.

Rating:

4.0

The only thing that I would like to see is a change in policy in which the rental of a unit is prorated. As it stands now, the unit can be rented to another person even though I was charged a full mo.

Rating:

5.0

Excellent place for storage. Staff are friendly and helpful. Facility is convenient with good access and plenty of carts to use to haul in and out of storage. Overall we would highly recommend.

Rating:

5.0

Great place. Super staff.

Rating:

5.0

Della Was very kind and friendly, professional and courteous and made everything easy I would definitely use that facility again

Rating:

5.0

Della is amazing! The facility itself is a dream as far as storage goes. Easy access for moving trucks, hand carts for simple transfer, and wonder if wonders....elevators. But Della is the true gem.

Rating:

5.0

Everyone was great. Very clean.

Rating:

5.0

Della was amazing and always helpful. She went the extra mile for me when I least expected it. When I was in an accident and in a difficult time she contacted me to make sure all was well. Thanks you!

Rating:

4.0

I really appreciated and will always use U-Haul

Rating:

5.0

Professional and helpful staff.

Rating:

5.0

Thanks!

Rating:

5.0

Doing business with Della has been a pleasure

Rating:

5.0

Management and all staff we all very pleasant and helpful, would definitely use facility again if needed. Thank you

Rating:

5.0

Great staff! They do an excellent job!

Rating:

5.0

Outstanding storage facility.

Rating:

5.0

My husband and I have been customers for about 7 years now between renting moving trucks and having storage units. We have come to know Ms Della and appreciate her kindness and professionalism.

Rating:

4.0

It was a nice facility. I thought the monthly rate was a little high for the size unit I had.

Rating:

5.0

I was very happy to be part of of U-Haul member and as a customer it always good to come in and See all the friendly staff in the U-Haul company once again I would recommend any friends of mine .

Rating:

5.0

The experience was outstanding! The manager, Della is a great representative for your company. She was always pleasant, helpful, and very knowledgeable about all aspects of UHaul!

Rating:

5.0

Thanks

Rating:

3.0

The constant increases in monthly rent were awful. We were tenants for 4 years with at least 6 increases. Everything was fine, but way too expensive.

Rating:

5.0

Great people there. Mario, Steven and Della for sure!

Rating:

5.0

Everything was great, except the price for the storage unit keep going up.

Rating:

4.0

I would have loved to stay with you guys but I was able to move to another facility and save a hefty amount of money.

Rating:

5.0

Della is one of the best managers it has been my experience to deal with. Our exchanges were always enjoyable and if we were not leaving the area we would have never left the facility.

Rating:

5.0

Della and her tam were absolutely incredible. They were always very helpful and professional.