They needed more help the one redhead was helping one person in front while a helper on phone maybe order his lunch then he clocked to go to lunch?
CRESENCIO CCustomer Reviews for U-Haul Moving & Storage of Santa Maria
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Although I was disgruntled with the Goleta store not having the equipment I reserved and said I had to drive to Santa Maria, the team there made the drive worthwhile. They were friendly and helpful and answered all our questions.
Debra TEvery experience at this location has always been positive.
MATTHEW DI'm sorry for putting 'Average' on the location rating. I never actually visited as I had movers take my stuff
Harrison CI had my belongings in the Santa Maria way storage facility after a domestic violence case. I was constantly in communication with them about my situation. Every single person was helpful and understanding. I’m so grateful for the team at Uhaul and all the help they provided during a difficult time. I would recommend them to anyone needing a storage facility. My belongings were secure. The system at Uhaul makes it easy to access your unit without assistance as well. Very happy with my experience here.
Andressa D | Overall ExperienceEveryone was friendly.
Denise DThe young man who assisted me was very helpful and polite
DARSIE FI was perfectly satisfied so no comment.
PATRICK LBetter customer parking.
JANET YStaff were helpful and kind when renting and returning the vehicle. I i formed them that the check engine light had come on but that when I refilled gas, the inlet leaked on the side of the truck and onto the ground after the pump had turned off. They were thankful to hear about that and would double check to make sure there were no other issues. Overall great service.
MYRA PVery nice vehicle! Great service! Thank you!
NATALIE PWell done Uhaul of Santa Maria, I had no hangups, they were ready for me both when I arrived for pick up and delivery. Just a well oiled machine. Thank you
LUIS OSuper easy, no problems!
ZOLTAN STrailer returns fast and easy. Personnel very polite and helpful. Great 10 out of 10
ROBERT DGreat customer service
JOSE SMy original location of pickup was supposed to be Lompoc, Ca. Santa Maria Way/Lompoc called the day before picking up and said it would not be available at my original Pick-up location. When I arrive to pick up at Santa Maria. check in went well, but they took over 25 min just to get me hooked up. My destination was 1600 miles away, the tow dolly that they were originally trying to give me were in pretty bad condition. the tide down straps were damage and they initially wanted to change them, but I told them I was running for time and that you guys have already held me up a half hour pass my pickup time. they had 6 available so I ask why I can't have one of those. What I couldn't understand is why Santa Maria couldn't deliver one of the six dollies to Lompoc. I was promise a dolly would be available at my location.
RAY MGreat staff. Excellent facility. All staff members were professional and courteous. Please give them all a raise. Thank you.
JOSEPH K | Overall ExperienceThere where rocks in the corner bed of the truck. Falling out on highway. I needed to pull over clean out as many as possible. Rocks in-between bed liner groves. Needed to remove or they would ruin furniture I was transporting.
REIMEN GPlease have someone available at the front counter at all times. I waited in the lobby for 15 minutes for someone to come but then when they did come there were two or three of them. I don't know where everyone was and I was on a very tight schedule. That would be my suggestion, to always have someone at the front desk. Other than that, I buy my packing supplies on a regular basis from u-haul, I have a U-Haul storage unit, and I have rented equipment. All good experiences and I give the facility excellent rating.
SHARILYN RThe staff was helpful; storage area was clean, the bathroom was clean too. It was perfect for the 6 mos I needed the unit.
elisa s | Overall ExperienceEveryone is so nice & helpful in the office, :)
KIMBERLY S | First ImpressionsThis was the fastest, most efficient and well stocked uhal I've ever seen. The guy checking me in for return was amazing.
KRIS KNothing
DALE JJose in Santa Maria... Awesome! Tx
NE'COLE JGreat job. They installed a hitch assembly and lights. I rented a motorcycle trailer and everything went Great! They are the best.
THOMAS NThe service and the vehicle was great. Dont have any complaints on that. What I would have liked was to be informed if there’s was something missing or not returned. Just getting charged $100 out of no where was not great. Luckily the blankets were in the storage, so the manager refunded the amount.
LUIS VStaff was very helpful, knowledgeable and patient with me and all my questions. I do not remember her name but she was so nice and helpful it was refreshing. Good customer service is hard to come by these days but she provided it.
DAVID L | First ImpressionsThe location should have a way to compensate renters for mistakes in the amount of fuel represented at the start of the rental. The fuel gauge in the truck indicated near full "F" so I assumed it was FULL and had been re-fueled by the last user. I drove 27 miles within the 3 hours that I had the truck and when I refueled, the filler nozzle did not shut off until 3.89 gallons. That's 6.94 MPG for that new truck with less than 7800 miles on the odometer! Obviously, the last user did NOT re-fill the tank. I complained to the counter rep, but received no compensation for the error. Next time, I will either check to fuel level by filling the tank immediately after picking up the truck OR put back gasoline at the rate of 10 miles per gallon.
RICHARD LAll good
Sonja RUhaul is the best
Susie MTerrible customer service, I was out in hold for 10minutes and when I went into the store the employee told me “oh I’ve had have someone on hold for 10minutes I forgot”
STEVEN JI put in 25.00 when I picked up the u haul and I put another 25:00 when returning the u haul back it looks like the needle didn't move
MONICA PExcellent customer service. We had to move last minute, showed up at 6:30 pm, (1/2 hour before closing) and we were able to rent a U-Haul and a storage room. The young lady even took us on a tour to show us how to get in and out of the storage unit. I will recommend this location 100%
BENEDICTE HNo walk-around inspection by U-Haul staff. I inspected trailer by myself.
RICHARD SI was surprised, it was so clean and practically brand-new. Drove great and served it's purpose dutifully
Christopher DFriendly service
NICOLAS AVehicles gas was on empty and engine light was on. Can was dirty and vehicle had bar steering alignment and passenger side mirror continually vibrating out of view.
KHALID AVan inside appeared that it wasn’t inspected after the drop off before me. Passenger seat had hair or something on it. The floor mats had some dirt on them also.
TYE WThe vehicle was clean for the most part. Way way better than the last time I had to rent the van for transporting Thanksgiving dinners to our clients. Dashboard, very dirty, had to wipe off to see gauges clearly. Windshield was a mess and with all the rain yesterday, it did not help. But overall, way better experience than last year. Thank you
CALLEY RThere was broken glass in the back of the truck. From a candle.
Judy HMy original location didn’t have my reservation ready which cost us valuable hours of moving time and would never rely on them for a pick up again. Thankful this other location worked out.
JARED VConfirm that the customer doesn’t forget to take furniture blankets that they paid for. Lol
ELIGIO LCustomer service was amazing and professional
TONY MCustomer service was amazing and professional
TONY MTire pressure was too low at pick up Gas tank was not full
ULF SEstevan and the other staff were so friendly, efficient and knowledgeable. They made renting and understanding everything so easy during a stressful day. I really appreciate the time and wonderful interaction from your employees.
SOPHIA DMore efficient and polite customer service. They are very slow and rude
ALBERT GDarrin was so friendly! We wanted to change our truck last minute and he said no problem and was kind about it.
Rebekah ABest truck I ever rented from U-haul! Thank you!
STEVEN HAwesome service. Super convenient drop off at same location as storage unit. Very helpful and professional staff with clear communication. Thank you!
JASON H | First ImpressionsThe folks at Santa Maria’s Uhaul (Santa Maria Way) were on it! Easy check out, easy check in. They were friendly and helpful.
PETER BSome of the staff were slow to help!
JOSEPH C | First ImpressionsDon't let customers wait to long.
JOSEPH CStaff was helpful and efficient.
GREGORY IGreat customer service. Your representative went above in helping meet our needs
HAROLD SI will absolutely use you on my next move! Very impressed! Keep up the good work!
Maria Hi had a reservation in Los Osos ca #99466613, somehow the Santa maria location hijacked the reservation causing me to have to drive 44 miles to pick up trailer return home 44 more miles ! then repeat to return trailer another 44 miles then return home 44 more miles! total extra miles driven 176 miles. the folks at the santa maria store were great the below average score was to get your attention and fix the Hijacking of reservations that cost me Time and Money. both are in limited supply
RONALD SExcellent service
TERESA SThe staff has been very helpful even going out of their way to make sure that the experience was was exceptional. The only thing is paying for after hours access.
COLLEEN B | First ImpressionsI definitely would come back the staff was professional and courteous. The only draw back is that I didn't like the auto pay.
James T | Overall ExperienceGreat storage facility and helpful staff!
Catherine F | Overall ExperienceAll good except for the front bathroom seems to be out of order a lot.
Ted C | Overall ExperienceEasy and so convenient
Liese E | First ImpressionsI was very impressed with how clean the facility is. The area is well lit and I felt safe.
elisa s | First ImpressionsThe Santa maria storage units are indoors , offer great security, free use of dollys to load and unload and also the option to drive in to the building.very well maintained.
Claudia L | Overall ExperienceIt’s a bummer for the staff and customers when internet isn’t available to process check payments. Also, it’s difficult for staff to keep up with trash people leave in the car/ truck unloading area.
Donald G | First ImpressionsIt smells in there, bathrooms disgusting! Facility not maintained
Inez A | Overall ExperienceThank you for taking appropriate premeasures and locking my unit one time when I locked incorrectly. I appreciate the honesty and courtesy of staff. Staff always helpful with questions. Hours provide for a safe environment.
tinani k | Overall ExperienceThe 1/2 month of rental charge for the month of May should be returned. You as a company charge the rental fee, I feel that 1/2 month should be refunded plus the month of June. Shouldn’t have to wait for a check in the mail, and no confirmation on how much is being returned is disturbing. The parking at the Santa Maria facility is difficult, whether for renting trucks or for the storage. I won’t rent storage from the Santa Maria location again.
Paul T | Overall ExperienceThe staff is pretty great there, understanding and helpful, but the manager seems to be irritated and short most of the time.
malissa c | First ImpressionsI always use Uhaul
Leslie K | Overall ExperienceGreat staff on hand and customer service has been very accommodating for a problem I had Definitely recommend U-Haul
Lora W | Overall ExperienceThe Associate after giving my key card and explaining how it worked, may have know I was having problems doing the doors, he even came out to help me !
Leslie K | First ImpressionsI arrived and wasn't sure what to do. Jose happened to be in the parking lot and asked if I needed assistance. I told him I was a new renter and I needed to know what to do. He asked me a couple questions. Walked me thru the entire process, created my UHaul card for entry. Once he created the card he showed me what to do explained everything and answered my questions. This is a wonderful very secure facility that I feel very comfortable in Nice, knowledgable and helpful employees and Jose is the bomb.
Joanne S | Online Move InStaff was extremely helpful and courteous. I would recommend this location.
KEITH H | Overall ExperienceMade a reservation online and didn’t have a spot for us
Kailey H | First ImpressionsThe gentleman that signed us up was a tremendous help. I really knew nothing and he wemt out of his way to help me. Excellent team at this facility.
Michael T | Overall ExperienceThe office clerks were awesome, very friendly, knowledgeable, and helpful. One in particular was extremely kind and nice. Thank you.
jennifer C | Overall ExperienceMarlon Masangcay was extremely rude to me upon changing units. I downsized to a unit 1111 and he told me I can choose either too. Once I moved to the said unit he yelled and argued with me that I was on my phone and then closed out my unit, then he john doe my new unit that I just moved too! So upon returning to my new unit 1111, they put a john doe hold on it and said nobody signed up for it. He took the time to mishandled my transfer, yell to me about it, and I had to be locked out of my unit. Very unprofessional service, I was in this storage for over one year and paid enough money. If I can get my money back since I transferred that would be nice, no customer service and very rude manager willing to John Doe your unit because you were on your phone. I would like a refund on the entire transaction, extremely unprofessional and rude, he should not be managing that facility. I don't think I paid anything for the smaller unit but $69.95, I did receive one month free and moved out before I was billed again. Terrible experience, please fix your staff.
SPENCER M | Overall ExperienceAs I have been a customer I have seen massive improvements being made to the customer experience and I am very happy to report that it reflected well by the time I moved out. I would recommend this highly to others.
Heather W | Overall ExperienceThe staff are helpful, besides one girl at the front desk when I first opened a unit a year ago, For that I left a review on google. There are currently a lot of transient drug addicts that hang around the back bathrooms and on the property who should not be there or have access. The front automatic doors are not locked and open for everyone so this storage location is not secure. I recently seen a Facebook post about a unit that was broken into at that location and had all of his tools stolen which is not hard to believe with lack of security for these units. I would not recommend storing your belongings here for this reason, not to mention I have had wax cleaner flood into my unit, thankfully it did not reach my belongings inside the tubs and it’s also caused my door to become stuck making it impossibly hard to lift up.
Sophia D | Overall ExperienceStaff was 😎 awesome. My card had a weird glitch and they were very understanding
Noelle F | First ImpressionsThank you so much for your observation and keeping me informed about my rental I appreciate all you do and if I need your services again you would be my first choice
Teresa H | Overall ExperienceThe fees to rent a truck were preposterous and absolutely astronomical not to mention misleading on the website as it pertained to gas. It shouldn’t cost me $600 to rent a truck one way! I would have gone a different direction had I had more time. In all the storage was reasonable by the truck rental was regrettable.
Raphael H | First ImpressionsIt was great never had any problems the woman’s name was Tia that put me in my rental very nice n sweet girl n very helpful thank u Tia I would definitely rent there again n tell friends n family to rent there. Thank u u-haul 5 stars for u
Marnae M | Overall ExperienceThe girl who helped me get set up was awesome. Extremely helpful and pleasant. Great job!
Travis B | First ImpressionsWas pleasantly surprised that I could park inside the facility while unloading my vehicle. U-Haul supplies a large hand cart and well-lit corridors to locker area. check in is easy although you need to remember to check out in order to reset locker alarm on your specific unit .
William W | First ImpressionsI had decided to get all of my stuff out of the storage, because the prices had changed for using their storage spaces.
Heather I | Overall ExperienceJudy is a rock star and helped me out numerous times over the 15 months we had storage there!
Melissa M | Overall ExperienceGreat place!
SUSAN K | First ImpressionsIt is a very well maintained storage area. I liked that it was an indoor unit and very secure with cameras and alarms. I felt my stuff was safe. Thank you for your help when I came in with questions. I appreciate you all. Very friendly and knowledgeable staff. Happy Holidays to you!
Kathleen F | Overall ExperienceEverything went well. Thank you. From picking up the Uhual truck to dropping it off. Customer service was professional and friendly. I went back and rented a storage unit and I was treated with the same level of professionalism. From the front desk to the nice young lady cleaning the facility. 👍🏼
SYLVIA T | First ImpressionsEverything just perfect dont need to change anything thank you
Lajuanya H | Overall ExperienceThe staff were very polite and provided excellent customer service.
Ricky H | Online Move InVery friendly staff. They were very informative. Very nice facility and very clean.
JUANITA D | First ImpressionsI was surprised when I received a call from the Santa Maria Uhaul facility that a round door lock was placed at my unit at no charge. Thank you for providing additional security to my storage belongings and excellent service.
SILVIO M | Overall ExperienceThank you for loving us ❤️
Ariana G | Overall ExperienceThe Female Manager (Judy Castillo) is Non-Responsive to the suggestions of the customers! The facility should be studied for adding a "Rear Access" to aid customers with storage in the far sides of the facility! That female was very unprofessional even after I told her that I'm a US Army Veteran with disabilities! I commend Mr Firoz Bari for listening and offering assistance! Engineers and Safety, OSHA should look at that facility to assist the people with disabilities and give CLOSER access from the rear!!
joesph q | Overall ExperienceJudie and her associates are super friendly. Except for one girl. She was super rude and highly unprofessional. She never mentioned her name since it's been months with her answering the calls
Jesus A | Overall ExperienceOctavio was amazing. He went out of his way to help us. He is the reason why I will keep being a U-Haul customer. Keep up the great work!
Lester M | Overall ExperienceVery helpful
Sandra S | First ImpressionsSebastion was very knowledgable, professional, and friendly. The units were very clean and well taken care of. Access to the facility is very easy and user friendly. I would recommend U-Haul Santa Maria for anyone's storage/rental needs.
Greg D | First ImpressionsVery helpful with scheduling. Combining truck rental with the storage is awesome. I’ll use this location for everything now. Was able to change drop off location last minute, and store manager was great and love the large parking lot for the trucks. You should add these to all the old Kmart locations
Benjamin H | Overall ExperienceSanta Maria staff were super accommodating. The Santa Barbara staff and the staff over the phone on UHAUL’s main line were horrendous. So much misinformation and incorrect things. Thank god for Santa Maria’s staff to help fix my problems. I feel safe storing my stuff there, but after the Santa Barbara staff, I am scared of using UHAUL trucks again.
VI S | First ImpressionsAll employees were accommodating and friendly. Judy Castillo does a great job of operating this facility.
Cheryle V | Overall ExperienceVery helpful staff.
Vincent G | First ImpressionsHelpfull friendly staff and clean bright secure facilities, what's not to love?
Robert S | Overall ExperienceClerk would not let me run my ATM Mastercard thru the card reader. She entered my card via keyboard, and kept telling me that my card was declined. But she let my friend run HIS card thru the card reader. I called my bank. They told me that if I could of used the card reader, card would not have beem declined. I think she is a crook.
KEVIN B | Overall ExperienceGreat customer service from everyone we talked to!
susie v | First ImpressionsI appreciate your services. I like your facility and will use again if needed. I will recommend to my friends and neighbors. Thank you for keeping my things safe and thank you for the excellent customer service.
MYRNA D | Overall ExperienceGreat staff, friendly and helpful
AUSTIN H | First ImpressionsEvery contact I had with the employees was outstanding. Made me feel like a very valued customer.
Joseph B | Overall ExperienceI love this facility. Secure and clean. Great customer service and friendly staff.
myrna d | Overall Experience