Customer Reviews for U-Haul Moving & Storage of Santa Maria

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Santa Maria

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Rochelle C. on

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Donald G. on

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Excellent staff

Joemarie F. on

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Reginald P. on

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Gregory M. on

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Nothing. Great experience!!!

Jessica M. on

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Taxes/fees not disclosed. Advertised $20 a day to rent and ended up paying $50 + gas to use a truck for less than 2 hours to make one trip from Orcutt to Santa Maria

Peter S. on

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You have excellent service. Both at checkout, and return. I was impressed by their professionalism and helpfulness. Please let them know they did a great job!!!

Rochelle C. on

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john B. on

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Sondra W. on

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Thank you to your manager for her kindness

William C. on

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Brady M. on

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Great team great experience

Jerry V. on

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Matthew S. on

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2nd rental in a week. Kaitlyn did an outstanding job last week. This week Rochelle was very knowledgeable and friendly. Worked with me while I had to run back home after forgetting my wallet and didn't make me go through the whole process again. John was great too removing the hand truck so it wouldn't be in my way loading the truck. Great team on Santa Maria Way. Their friendliness, ease of rentals, knowledge of your computer systems, and proximity means I won't need to buy a pick-up truck which is just fine with my wife. Keep this team energized U-Haul, they're awesome!

Raymond B. on

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JOSE P. on

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It was a Great Experience ??

Kurt H. on

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The poor rating has nothing to do with the location. This is the second time I have rented well in advance and then I have received emails with a new location or a different trailer. And this time I was called from Van Nuys to say there was no trailer available. The people at the Santa Maria location were very nice. its your reservation system that is failing.

Tyler S. on

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Great!

Casey H. on

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Rental experience was smooth, Manager helped with my rental and return she was friendly and helpful would recommend this location !!

Warren W. on

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Train the manager, she's not to cool. Several young men quite good, but not same truck and it was filthy, not sure how 19.99 became 54.

SHAWN R. on

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Loui C. on

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Great team! Very helpful

Reinhard S. on

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Caitlyn was terrific. She was extremely knowledgeable on all aspects of both the rental I needed the same day and a rental I needed a week later. Explained all aspects of the rental process and was very transparent on all details associated with the rental, insurance, damage, fuel refills, and return times. Always a smile and completely approachable on any question which she answered quickly, knowledgeably, and completely. She made an otherwise routine experience quite enjoyable.

Guadalupe S. on

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I was charged for a dolly that I didn't use. I havent been able to get a credit for it. I never ordered it and never used the one that came with the truck. But if that's how uhaul tries to upcharge and make money, then have at it.

Vernon G. on

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Arthur L. on

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Donald G. on

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Exceptional service from all employees

marvin B. on

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Great experience! Will recommend U Haul pods as a great moving source to friends and acquaintances.

Alberto A. on

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Experience was great! Associate came in to us as we were getting off U-Haul for we didn’t have to walk a mile to the office! Thank you!

Raymond B. on

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Pick up truck was dirty. I didn’t care it met my needs but others may be upset

Darrel H. on

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The young ladies that helped us at the Santa Maria U-Haul center were both excellent. They helped us through several visits to your store to prepare for and then to actually make our move. I just can’t say enough about them.