Customer Reviews for U-Haul Moving & Storage of Santa Maria

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Santa Maria

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Megan P.
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Customer did not leave a comment.

JEREMY G.
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James J.
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Layla W.
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MARK J.
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Briahnne M.
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Throughout the experience, uhaul was not adherent to the contract, provided inconsistent and/or inaccurate information when issues occurred, was not timely and was not accommodating. In addition, the wait times when attempting to resolve issues through customer service were unacceptable and there was a general impression from many staff members of "not my problem" or "deal with it." In addition, staff failed to close out the contract leading to additional erroneous charges to my account but somehow closed out the complaint I filed prior to any disposition. Overall, I was not satisfied with the experience on any level and will not use this company in the future or recommend it to others. While these are strange times and I tried to be flexible due to this, there was not one aspect of this process that uhaul was in charge of that did not have problems.

PHILLIP F.
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Everything was all good . Maybe bring the truck up to the front!

Donna H.
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javier R.
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TIMOTHY B.
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ROBERT L.
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Marcus V.
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Pete S.
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LARRY J.
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It's great place to do business, good friendly employees wouldn't change a thing

Windey A.
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TISA L.
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JAMES W.
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SHEILA M.
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Julio A.
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Gail L.
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RUDY E.
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The convex side mirror On the drivers side was loose and would not hold in place. This was a safety hazard until I taped it. I hope they repaired the unit before renting it again.

Cary C.
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It was drizzling, and the truck was far away from the checkout area; I had to walk back and forth a few times to complete the checkout. It would be better to have the trucks that are going to be picked up early, like mine (7:30am) closer to the front where that keys and check out process is. Also, it would be nice to have a table outside for self check out as it would be easier for taking pictures of driver's license etc.

Stephen H.
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WILLIAM R.
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Excellent service

FRANK R.
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PHILIP B.
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JAIME C.
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JOSE F.
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Great customer service and Pablo was really helpful. I was there only about 5 min Total.

THOMAS A.
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When the trailer was hooked up it wasn't fully fastened down to the hitch by the uhaul employee. When we got to our house it was barely sitting on the ball. Luckily the chains were fully attached or else it could have been very bad.

KYLE H.
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CARL B.
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When i got ot the engine oil light was on which was not supposed to be but they said the checked the oil this morning and it was ok. They said to go ahead and use it.

Michael C.
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MICHAEL L.
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John A.
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My issue is not with the equipment. I was guaranteed a trailer rental at a location close to me for a move I had planned. Since the location did not have the trailer I had reserved online I was told I would qualify for a $50.00 refund. I have yet to receive this guarantee of the $50.00 refund and it's been 2 weeks since my move. I have been told my account would be credited back in 3 to 5 days. Then I was told 7 to 10 days.....not sure what the problem is. Don't promises a guarantee then not back it up... That's a bait and switch!

NOREEN M.
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Jose was courteous and very helpful in checking my trailer light connection and in making my reservation and answering all my questions. Pablo was very courteous and helpful when I returned the trailer. Another great experience.

EDWARD G.
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Mistakes were made from start to finish. They were rude and not helpful. They did not offer information or explain anything in detail. The truck was not ready to go and even though we were late, they would not adjust the time. If we had been on time the vehicle would not have been ready to go. I will never use this company again. I will be sure and let everyone I know what an absolutely HORRIBLE experience this was.

Kim I.
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When I went to pick up, the guy at this location told me there were NO availability when the parking lot was full.. he said they were all reset for LOCAL ONLY.. I asked him if he knew of another location? He said no... I went out in parking lot and got online and ordered exact same truck and it and same location and picked it up without any customer service rep .. pure internet and successfully drove off?

Gregory S.
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Drop the mandated mask mandate. I'm here to rent a truck, not go into surgery.

SHAWN A.
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Clean, friendly, efficient, and professional. Short of dancing cheerleaders, there isn't much you could do to make it better.

KIP ROBERT M.
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THOMAS H.
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JOANN G.
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Jessica C.
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Employees seemed less than thrilled to be working. They just handed me the keys and expected me to know which truck I rented from the 20ish on the lot. I asked him if he knew which parking space the one I rented was in (since the spaces are numbered and all) and he didn't know so I went and trial and errored all the 10ft trucks until the key worked. Filled out the reservation online including my CC number to save time but still had to go through pretty much the whole thing again so online is pretty pointless

TERRY T.
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Paul R.
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CARLA V.
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I loved that there was parking while I used the moving van.

STEVE M.
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IAN GEORGE B.
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Truck over heated, shorted me 3 blankets, location pickup had to drive an extra 35 miles and would not give extra miles and the attitude of staff was they dont care as if we were wasting their time away from their personal phones.. Everytime called 1-800 number hold time was 20 to 30 minutes. The truck that was given to me was old 162,000 miles back fired steering was bad, low oil, low coolent, and thetruck was filthy. I know what I am talking about because I am a mechanic.

ETTA B.
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FIDENCIO S.
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You talking about Improve No need to improve everything was excellent and the most important thing was the people was bilingual that was a +

Walton W.
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NICHOLAS C.
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The process was very quick and easy, my only complaint is that on the inspection I did they asked about the moving pads and dolly, which I didn't know were supposed to be included because they weren't in the truck I used, and those would have come very much in handy. Other than that, the process being easy really helped and I would definitely do it again.

Shelley B.
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CRAIG K.
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The same representative checked the trailer out and back in. They were courteous, knowledgeable, polite and provided accurate help.

NESTOR R.
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Equipment/truck was not available at the promised location, I had to drive an additional 6miles across town to another location, for this reason I was VERY upset... especially when I reserved the vehicle 5 days in advance... Not 1 call from ANYONE to notify me of ANY changes on my PROMISED location.. NOT an Apology from your in-person representative... once Again my overall Experience with U-Haul was HORRIBLE....

KELLY K.
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Aidas K.
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Eric A.
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TERRY D.
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TIMOTHY G.
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The outside of the track was very dirty and be that but other than that it was a pretty good experience

MARIA E.
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I am satisfied because this store had all the supplies we needed for our move to another state and saved us time. Thank you all may the Lord bless you'll and may this business prosper.

Heriberto W.
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Air conditioner don't work in the middle of the desert between California and Arizona. 2 mirror was lose and move out of position. Truck overheat in the middle of the desert lost 1 hs waiting. Truck was dirty inside and outside.

DONALD B.
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Ruben C.
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I'm not sure if ALL U-Haul locations offer a military discount, but when I asked at this particular location, I received the answer of "no", they do NOT offer a military discount. Furthermore, the trailer was dirty when I arrived. The employee did offer to blow clean the trailer if I wanted him to, which was good on his part.

Justin A.
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Jose was excellent I'll be back Justin

PATRICIA E.
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Noveli N.
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MICHAEL S.
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Staff was efficient, friendly. Location is an old Kmart and inside is a little messy - even still has some Kmart signs up. Also, counters were a bit awkward - looked like cardboard, maybe? I would spend a few minutes making it look more professional. Good experience throughout.

ANITA M.
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Super Friendly staff. Explained services, costs, what little ‘x' stickers mean, etc.

EDWARD P.
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Kathy L.
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PRESTON K.
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Ryan Y.
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JASMINE S.
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Lux T.
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WAYNE K.
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Not one thing!!!

LARRY M.
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David S.
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TRACIE G.
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Patrick M.
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Would not recommend only because of the Uhaul brand, local employees were friendly and came out to the truck promptly for truck return.

Jason C.
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Much cleaner than the last Uhaul I rented from a different location! Nice to see the disenfecting station out front and having all surfaces wiped down.

MARISSA M.
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Self check out was terrible. I will not recommend using online check in through uhual. Had to wait over 30 mins to get checked in via uhual.com. Never mentioned before hand that i would need my lease agreement or passport in ADDITION to my id to check in via online. I instead opted for the additional contacts(needed 2) but then never mentioned those contacts needed to be available immediately so they could call them. this would have been fine if they had informed me before hand instead of calling them and then hanging up on them and saying they don't answer. terrible self check in via uhual online.

Eddie G.
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Ian A.
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Faith C.
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JAVIER S.
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JENNIFIR B.
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Management needs to invest in this site, especially office space. Countertop was rickety with cardboard and a black plastic bag over it. I understand social distancing but the "customer service desk" is horrible. Additionally, very hard to get through on phone. I had a question about my Uhaul and was on hold for 27 mins before I gave up & hung. Called back on a number of occasions over a 3 day period but only was answered on 2 occasions; yet when I drove in there were 4 staff members present. The only saving grace was the gentleman who attended to me. He was great.

JESSE R.
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Alan K.
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Truck had 1/8 fuel in tank. Associate said he would update the computer so I would get a fuel credit when returning truck. My rental was never updated to reflect the less than minimum fuel in the tank.

Vincent C.
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Customer did not leave a comment.

James B.
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Nothing

Thomas B.
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Nivardo R.
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Deborah H.
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JESSE R.
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PETER V.
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The associate who helped me this time was the exception to how this location typically operates, maybe because he was new.

ROBERT E.
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Lauren C.
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Do not have a guaranteed date if you cannot guarantee it! I waited for almost 10 days for my box. Completely unacceptable and I will NEVER use Uhaul again.

PATRICIA T.
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The service was excellent from the time we picked up the truck and when we returned the truck. The workers were very nice and very polite. Thank you.

Craig H.
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When I got to Santa Maria, they said needed to charge me for overmileage, apparently bercause the mileage had been revised by Uhaul to 320 miles, reflecting the change to Lompoc? This was really frustrating. Dealer and store personnel were all friendly and helpful, but the reservation system failed me and them. Not happy about that.

No reviews have been submitted for this location.

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