Customer Reviews for U-Haul Moving & Storage of Savannah Ogeechee

5950 reviews

3802 Ogeechee Rd   Savannah, GA 31405
(1/2 mile W of I-516)

(912) 233-9912

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(912) 233-9912

3802 Ogeechee Rd
Savannah, GA 31405
(1/2 mile W of I-516)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Karley C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosalind W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martha W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roylisha S.  |  Overall Experience 
Rating:
3.0

Regarding the staff: Da’rian (he works with the trucks) and his trainee, helped us from the moment we walked in, and they were courteous and very willing to work us. They were way more helpful than the clerks whose job is was to handle storage facilities. The two clerks, a young lady and man, were slow and disconnected from us. At one point, I had no idea the young man was speaking to me because he and the young lady were laughing and joking like there was some kind of inside joke we weren’t privy to. It was uncomfortable for me as a patron. Finally, he asked me directly to give him a code. I had no idea he wanted this from me because he was just saying “four digit number” without directly addressing me. The two clerks weren’t outright rude, but their demeanor and the looks they gave each other made it seem like we were the focus of a joke. Again, it was really uncomfortable for my husband and me and not how customers should be made to feel after spending nearly $200 in their facility. Additionally, when they learned that I had rented a 5x5x7 locker, they immediately tried to upsell me on a larger locker, which is fine, I wanted the next size up, but there were none available. And the only storage locker, besides the one we were renting, was way too big for what we needed. When we asked to see our locker, we’re were told again it was small, like a linen closet or a pantry. Again, I realize upselling is a part of the sales process, but they had nothing else to offer me that was suitable for my needs. I asked if there was a waiting list for the larger size, and instead of speaking to me, she told Da’rian, “I don’t think they do that.” Now, after all the upselling the young lady was trying to do, she wouldn’t ask if there was a waiting list for a larger locker. Again, she didn’t directly engage me—the customer—and at that point we had been there about 45 minutes, so I didn’t have anymore time to waste hunting down that answer. Also, we had purchased 10 boxes, but no one came out to the floor to assist us. My husband had to cut the plastic straps himself, and we literally could’ve taken as many boxes as we wanted since nobody was paying attention to us or assisting us with this part of our purchase. We just took our 10 boxes and left—we addressed them by thanking them and saying goodbye, but we didn’t receive any salutation from the staff.

Matthew T.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

David J.  |  Overall Experience 
Rating:
3.0

You need more staff to get to phones. They are trying their best to manage. Amy was so so so nice and helpful.

Brook S.  |  First Impressions 
Rating:
1.0

Please correct this mistake because I don't have a storage with you. Thank you so much.

SHELLEY H.  |  First Impressions 
Rating:
5.0

The stag was so friendly to work with. Top notch customer service.

Kevin B.  |  Overall Experience 
Rating:
3.0

I have 1 month free storage on both units. I rented it on April 13th 2021. Why does it say I'm moving out as of April 23rd 2020? That is only 10 days. I'm suppose to get it until May13th free .thank you Shannon lane. 912-4364188

Shannon L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CAROL B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ingred m.  |  First Impressions 
Rating:
1.0

Terrible. Terrible. Terrible. Wasted precious time due to incompetence. I will never use your services again. I will literally sell everything I own in order to not have to move anything requiring a moving truck or storage space.

Roylisha S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TULSDAY J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jack c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Norman Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vladimir G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Adison L.  |  First Impressions 
Rating:
5.0

Always busy so the wait time was always long if you needed to do something at the desk. But all workers were helpful.

JULIAN M.  |  Overall Experience 
Rating:
2.0

I reserved a climate controlled unit. When I got to The facility they told me they didn’t have a climate control unit. I knew my belongings would be in there for months that’s why I reserved a climate control. My stuff got damaged

john a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARY B.  |  First Impressions 
Rating:
5.0

The ability to show availability and reserve a unit online without the need to telephone was great. The price to rent a unit was fair and less than a nearby competitor.

jack c.  |  First Impressions 
Rating:
1.0

Ghetto!!!!

TIFFANY L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shemic T.  |  Overall Experience 
Rating:
5.0

I Love them Great Customer Service Awsome

Loretta E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fernando M.  |  Overall Experience 
Rating:
3.0

Your staff could be a little more caring/corteous, but everything else was fine. Thank you!

Calvert B.  |  Overall Experience 
Rating:
4.0

safety wise need a device to assist with dolly movement up and down stairs.

Angelo W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Quentella H.  |  Overall Experience 
Rating:
2.0

I had a reservation for my storage unit as well as drop off location for the truck rental, I called to confirm my order by calling gouhaul.com and was setup with a 1 bedroom unit when I clearly requested a unit for a 2 bedroom home with living room furniture and appliances , I was also told that I couldn’t use the location as my drop off location, only for my storage unit.when the location is in fact a drop off spot. The reps online needs to be more knowledgeable of their job.I literally had to call about 4 times,spoke to someone different each time and my orders still was not accurate.

Cheryl R.  |  First Impressions 
Rating:
5.0

experienced and patient people The Service was done with class.

Tara s.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Calvert B.  |  First Impressions 
Rating:
5.0

very friendly associate

Connie S.  |  Online Move In 
Rating:
2.0

It was like an oven coming up to grab anything. I understand I didn’t pay for temperature control but it was like walking into an oven and was extremely uncomfortable. I feel like there could have been some air circulation without paying extra money considering the storage unit itself was close to a hundred dollars a month. I won’t be using u haul again for storage needs.

Elizabeth W.  |  Overall Experience 
Rating:
5.0

Everything was handled smoothly

KEVIN J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EMILY D.  |  Overall Experience 
Rating:
4.0

No issues with storage but was wrongfully charged an extra day for my truck. There was a long line and it was late getting checked in and I let it be known via email and no one replied.

PHILLIP S.  |  Overall Experience 
Rating:
5.0

Best !! Don’t go anywhere else bc these people and this location is safe, secure and the people will ever impress you with respect! Amy the GM is a lady of her word! God bless everyone! Stay safe!

Dee Dee M.  |  Overall Experience 
Rating:
5.0

They are the best! During a time of Covid they were a blessing to me! God is great and they are the next best to God. I’m an ever so grateful! I promised my dad before he died I would donate to the museum is Korean War pictures and his picture with Ava Gardner to the marine museum. I can keep my promise to him ! Thank you from the bottom of my heart!

Dee Dee M.  |  First Impressions 
Rating:
5.0

Very Nice Pl., I’ll definitely come here again

Jeremie B.  |  Overall Experience 
Rating:
4.0

Storage unit was not clean but the friendly staff quickly resolved the issue. Great customer service!

Wilson S.  |  First Impressions 
Rating:
5.0

Staff was very courteous and helpful. I initially rented an outside storage slot for my RV and while there I saw a different unit that was available and was better suited to my needs and requested a change and they were very helpful in makikng that change for me. I will not hesitate to recommend this UHaul location!

Gary K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Demetris K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daisy J.  |  First Impressions 
Rating:
2.0

One of the girls in the front seemed like she was having a bad day. Didn't seem to really want to do anything but stand behind the counter. The other female was just the opposite, friendly.

stephen l.  |  First Impressions 
Rating:
5.0

All of the employees were very knowledgeable and helpful. They made Mai moving experience great.

Myisha W.  |  Overall Experience 
Rating:
3.0

The facility is well lit but not secured. Some staff very friendly like Christopher and the lady who process our rental truck and another who unfortunately I didn't get to get her name. But your manager was very rude and didn't even know your location address when I called to have someone to come to the unit and inspect. In reality she lacks if customer service skills and needs to be retrained or replaced

Luz del Mar B.  |  Overall Experience 
Rating:
5.0

The only problem I had was that they did not offer any help for customers being late during the covid 19 pandemic and they only allow a three day grace period before they apply late fees I think they should allow atlease five like other storage facilities but other than that I will return as a customer

Rose R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

EDWARD B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keitra L.  |  Online Move In 
Rating:
5.0

The staff was very helpful and friendly at all times

Florida H.  |  Overall Experience 
Rating:
5.0

Great place to do business with, I have had my RV parked there for 2 years and I just rented another space

Lehman Y.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Douglas K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

marc b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melita S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice D.  |  First Impressions 
Rating:
2.0

The employees want to do a good job. But, I rented a space that I never was able to use because their was another vehicle parked in that space. I always had to park in a space other than the one I rented. The code to raise the gate seldom worked. Infact most of the time the gate was just left open during business hours because it didn't work. When I went inside to get help there was always a long wait to get any help so I usually just gave up and left. You have a nice facility. You have good employees that want to do a good job. Fix what's broken, the gate and staff your facility so that customer will spend money instead of walking out.

William B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marc b.  |  First Impressions 
Rating:
5.0

Supper fast staff and and very clean facility and equipment! Couldn’t be happier.

Kelvin C.  |  Overall Experience 
Rating:
4.0

none

John F.  |  First Impressions 
Rating:
2.0

I informed everyone that i needed storage for a month, did all my moving through Uhaul and even spoke with someone over the phone However, Uhaul still telling me to pay after I've left. First and last

Raasheema M.  |  Overall Experience 
Rating:
1.0

Will never again use U-Haul, disgusted in the people working at this store. Never in my life have I felt so violated. They stole $300 vacuum and jewelry, filed police report. No working cameras at all

Chelsea H.  |  Overall Experience 
Rating:
5.0

Staff lovely.

valerie b.  |  Overall Experience 
Rating:
5.0

Warm welcome very very nice people that work there

Shemic T.  |  First Impressions 
Rating:
5.0

Very customer focused! Willing to help find correct storage unit and waited to help us leave rv area. I can't recall his name ... i think it was Bravton.

Heidi D.  |  First Impressions 
Rating:
3.0

Unit leaked. Lighting was poor., staff was great.

Robert G.  |  Overall Experience 
Rating:
2.0

I usually use U-Haul when I'm moving, however the truck I had was awful. I rented a 17'' and the vehicle felt like it was dragging with no breaks, but the employee's were friendly and knowledgeable.

Raasheema M.  |  First Impressions 
Rating:
5.0

I had a great experience dealing with Faruq. He made a stressful situation a pleasant decision. He took the time to explain all my storage options and gave great advice!

LAMECH M.  |  First Impressions 
Rating:
5.0

Staff was friendly and very helpful. They did everything they could to make sure that I was taken care of. Would highly recommend this location.

Katherine T.  |  Overall Experience 
Rating:
5.0

The Uhaul administrators were efficient and professional.

JOHNATHAN W.  |  First Impressions 
Rating:
1.0

During our 1 1/2 years the gate was broken several times, once for 3!!!!! months Lame excuses and we could only hope that they closed it during the night since it was mainly open for the whole day

EDWIN H.  |  Overall Experience 
Rating:
2.0

I’m renting an RV space outside under cover, I am very disappointed in the gravel parking lot, was not installed properly and I need to be in four wheel drive just to drive through. Have complained

Chuck S.  |  First Impressions 
Rating:
3.0

At times office seems understaffed and extremely busy on weekends with not enough management. Most of staff were friendly and helpful and tried their best.

Perry R.  |  Overall Experience 
Rating:
5.0

I can't say anything but great things about this specific location of the company. This was not the first time, I have done business with them and definitely will not be the last.

Brandi L.  |  First Impressions 
Rating:
4.0

thanks

Joyce R.  |  Overall Experience 
Rating:
5.0

I love the quality of service!!! These guys go above and beyond. Thank You!! Brandi Lockhart

Brandi L.  |  Overall Experience 
Rating:
5.0

Very friendly staff and Amber whom I think is doing a great job in her new position runs the facility very well The storage rooms and halls are kept very clean as well as the lots. Thank you

Kim S.  |  Overall Experience 
Rating:
5.0

Excellent customer service, especially from Ebony. This is a well-run facility.

barbara h.  |  Overall Experience 
Rating:
1.0

I waited 1.5 hours to be shown the unit. Once seeing the unit it was determined the unit was too small and nothing was available in the Savannah area at Uhaul. Impacted truck rental and move.

Roberta S.  |  First Impressions 
Rating:
5.0

Management team and employees are awesome!! Will be back in future Ms. Jackson

wynette j.  |  Overall Experience 
Rating:
5.0

Brett, Dustin and Ron were so nice and helpful. This was my first time using a moving company and I would definitely use Two men and a Truck again!

Samantha G.  |  Overall Experience 
Rating:
5.0

So thank for the great service I received.

Joyce W.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful

hattrice j.  |  First Impressions 
Rating:
5.0

very good and friendly people

Tracy W.  |  First Impressions 
Rating:
3.0

No problems 😁

Tamikosha H.  |  Overall Experience 
Rating:
5.0

Great!

Abby K.  |  Overall Experience 
Rating:
5.0

Ms. Shenell made the process of moving out of my unit fast and effortless. Also, when I initially rented the unit, Ms. Ebony went above and beyond to help me and provided stellar customer service!

JENNIFER B.  |  Overall Experience 
Rating:
5.0

the team were very helpful

CHERYL F.  |  First Impressions 
Rating:
5.0

Jennifer Birdsall was an absolute dream to work with!!

Abby K.  |  First Impressions 
Rating:
5.0

Shout out to all the staff they are very friendly and helpful. Also BIG shout out to the manager of this Uhaul on Ogeechee Rd he has worked with me from day one and he is a very hard worker. Thanks

Kim S.  |  First Impressions 
Rating:
1.0

Self storage experience is terrible I sign up in got the storage had pay 100 something dollars for store fee

Shakia B.  |  First Impressions 
Rating:
5.0

Although short staffed, the entire team worked together to get customers in and out as quickly as possible. Ebony's multitasking skills are above reproach! .

Moses C.  |  First Impressions 
No reviews have been submitted for this location.

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