Customer Reviews for U-Haul Moving & Storage of Savannah Ogeechee

Ghetto!!!!

I Love them Great Customer Service Awsome

Your staff could be a little more caring/corteous, but everything else was fine. Thank you!

safety wise need a device to assist with dolly movement up and down stairs.

I had a reservation for my storage unit as well as drop off location for the truck rental, I called to confirm my order by calling gouhaul.com and was setup with a 1 bedroom unit when I clearly requested a unit for a 2 bedroom home with living room furniture and appliances , I was also told that I couldn’t use the location as my drop off location, only for my storage unit.when the location is in fact a drop off spot. The reps online needs to be more knowledgeable of their job.I literally had to call about 4 times,spoke to someone different each time and my orders still was not accurate.

experienced and patient people The Service was done with class.

very friendly associate

It was like an oven coming up to grab anything. I understand I didn’t pay for temperature control but it was like walking into an oven and was extremely uncomfortable. I feel like there could have been some air circulation without paying extra money considering the storage unit itself was close to a hundred dollars a month. I won’t be using u haul again for storage needs.

Everything was handled smoothly

No issues with storage but was wrongfully charged an extra day for my truck. There was a long line and it was late getting checked in and I let it be known via email and no one replied.

Best !! Don’t go anywhere else bc these people and this location is safe, secure and the people will ever impress you with respect! Amy the GM is a lady of her word! God bless everyone! Stay safe!

They are the best! During a time of Covid they were a blessing to me! God is great and they are the next best to God. I’m an ever so grateful! I promised my dad before he died I would donate to the museum is Korean War pictures and his picture with Ava Gardner to the marine museum. I can keep my promise to him ! Thank you from the bottom of my heart!

Very Nice Pl., I’ll definitely come here again

Storage unit was not clean but the friendly staff quickly resolved the issue. Great customer service!

Staff was very courteous and helpful. I initially rented an outside storage slot for my RV and while there I saw a different unit that was available and was better suited to my needs and requested a change and they were very helpful in makikng that change for me. I will not hesitate to recommend this UHaul location!

One of the girls in the front seemed like she was having a bad day. Didn't seem to really want to do anything but stand behind the counter. The other female was just the opposite, friendly.

All of the employees were very knowledgeable and helpful. They made Mai moving experience great.

The facility is well lit but not secured. Some staff very friendly like Christopher and the lady who process our rental truck and another who unfortunately I didn't get to get her name. But your manager was very rude and didn't even know your location address when I called to have someone to come to the unit and inspect. In reality she lacks if customer service skills and needs to be retrained or replaced

The only problem I had was that they did not offer any help for customers being late during the covid 19 pandemic and they only allow a three day grace period before they apply late fees I think they should allow atlease five like other storage facilities but other than that I will return as a customer

The staff was very helpful and friendly at all times

Great place to do business with, I have had my RV parked there for 2 years and I just rented another space

The employees want to do a good job. But, I rented a space that I never was able to use because their was another vehicle parked in that space. I always had to park in a space other than the one I rented. The code to raise the gate seldom worked. Infact most of the time the gate was just left open during business hours because it didn't work. When I went inside to get help there was always a long wait to get any help so I usually just gave up and left. You have a nice facility. You have good employees that want to do a good job. Fix what's broken, the gate and staff your facility so that customer will spend money instead of walking out.

Supper fast staff and and very clean facility and equipment! Couldn’t be happier.

none

I informed everyone that i needed storage for a month, did all my moving through Uhaul and even spoke with someone over the phone However, Uhaul still telling me to pay after I've left. First and last

Will never again use U-Haul, disgusted in the people working at this store. Never in my life have I felt so violated. They stole $300 vacuum and jewelry, filed police report. No working cameras at all

Staff lovely.

Warm welcome very very nice people that work there

Very customer focused! Willing to help find correct storage unit and waited to help us leave rv area. I can't recall his name ... i think it was Bravton.

Unit leaked. Lighting was poor., staff was great.

I usually use U-Haul when I'm moving, however the truck I had was awful. I rented a 17'' and the vehicle felt like it was dragging with no breaks, but the employee's were friendly and knowledgeable.

I had a great experience dealing with Faruq. He made a stressful situation a pleasant decision. He took the time to explain all my storage options and gave great advice!

Staff was friendly and very helpful. They did everything they could to make sure that I was taken care of. Would highly recommend this location.

The Uhaul administrators were efficient and professional.

During our 1 1/2 years the gate was broken several times, once for 3!!!!! months Lame excuses and we could only hope that they closed it during the night since it was mainly open for the whole day

I’m renting an RV space outside under cover, I am very disappointed in the gravel parking lot, was not installed properly and I need to be in four wheel drive just to drive through. Have complained

At times office seems understaffed and extremely busy on weekends with not enough management. Most of staff were friendly and helpful and tried their best.

I can't say anything but great things about this specific location of the company. This was not the first time, I have done business with them and definitely will not be the last.

thanks

I love the quality of service!!! These guys go above and beyond. Thank You!! Brandi Lockhart

Very friendly staff and Amber whom I think is doing a great job in her new position runs the facility very well The storage rooms and halls are kept very clean as well as the lots. Thank you

Excellent customer service, especially from Ebony. This is a well-run facility.

I waited 1.5 hours to be shown the unit. Once seeing the unit it was determined the unit was too small and nothing was available in the Savannah area at Uhaul. Impacted truck rental and move.

Management team and employees are awesome!! Will be back in future Ms. Jackson

Brett, Dustin and Ron were so nice and helpful. This was my first time using a moving company and I would definitely use Two men and a Truck again!

So thank for the great service I received.

Very friendly and helpful

very good and friendly people

No problems 😁

Great!

Ms. Shenell made the process of moving out of my unit fast and effortless. Also, when I initially rented the unit, Ms. Ebony went above and beyond to help me and provided stellar customer service!

the team were very helpful

Ebony, Amber and all of the staff(I wish I could remember all of the names) were great. Everyone was cheerful, courteous and very helpful. The GM in Boone NC could certainly learn from these folks!!!

Jennifer Birdsall was an absolute dream to work with!!

I continue to have problems with this location processing my storage payments. I’ll need to find another vehicle storage facility because of their poor service.

Shout out to all the staff they are very friendly and helpful. Also BIG shout out to the manager of this Uhaul on Ogeechee Rd he has worked with me from day one and he is a very hard worker. Thanks

Awesome people and great service!!!!

Poor training, poor customer service. Didn’t seem to understand uhaul’s computer system. When asked about available lots they said it’s just broke down cars that are parked there. we don’t rent those.

This facility needs to have their parking storage completely redone. Thick rocks on parking surface is impossible to drive over with boat and trailer. Completely impassable. I left .

Honestly, this was the worst customer experience ever. The employees were incompetent, couldn't understand our requests and the Ubox manager only worked certain hours and didn't communicate to her sta

Staff were polite helpful and service was super prompt.

Self storage experience is terrible I sign up in got the storage had pay 100 something dollars for store fee

Bad customer service

My lock was cut off of my storage unit and replaced in an apparent “mix up” with units and i was not contacted or made aware of this until months later when i was moving my stuff out.

Ms. Perry was the consummate professional. She located a storage unit to fit my needs and escorted me to the unit. I really appreciated the personal touch!

Wouldn't Go Any Place Else. Customer Service Treats U Like Family. Thanks For The Great Accommodations.

The employees were all friendly. When I tried to move out of my storage unit it took 3 weeks and 9 calls in order to get it taken care of. Very disappointing. I will never use uhaul again

The only one who was confident was Miss Jo who dropped off the boxes and pick them back up the other staff did not know what they were doing

We used the UBoxes for our out of state move. Savannah handled our delivery. The employees who handled scheduling and delivery were very professional and accomodating. They arrived as scheduled.

Excellent staff very helpful and professional!

Although short staffed, the entire team worked together to get customers in and out as quickly as possible. Ebony's multitasking skills are above reproach! .

I can't get over how clean and friendly this location was. They went above and beyond for me.

thanku

Professional & friendly staff especially in person. I would recommend more training in phone etiquette.

This has been an absolute nightmare. My things were destroyed in July (twice!) and I am just starting to resolve things in January. Management/employees need work. It takes one person willing to help.

I had a U box shipped from Illinois to Savannah. I emptied the unit within 30 days, so no additional charges should have hit my credit card. For 3 consecutive months, my card was charged $103.55.

Poor communication from savanah office and no communication from driver. Upack was scheduled to be delivered between 10:00 and 1:00. Driver did not show up until 3:00.

Very good facility.

Service members were great

Customer service was terrible. Poor communication between staff. And the truck to deliver ubox's has been broken for over a month . Would not use ubox again based on this experience.

I haven't yet used the service but am moving soon and will definetly use u haul from charlotte to savannah

The young lady that dropped off and picked my u-boxes was excellent. She new her job and did it well. I would do business with her any time.

Small storages are overpriced and access hours to storage are very limited. Great staff!

Very Helpfull U-Box Crew

Outstanding service. Thanks.

Only minor issue was that it took 4 days of phone calls to get my UBox delivered. Seemed like a run around and there was no follow through with sending messages to other departments.

Ebony is a great asset to your company she works like a champ under pressure if I ever were to open my own business watch out because I would definitely steal her from yall lol

Costumer service was great

Staff was courteous and timely.

Kind and personable workers

Staff was always helpful and friendly. You need to fix the entrance gate to the RV Storage. The Scanner does not work. I always had to get out of my rig and use the walk-in gate to open the drive in,

Thank you to the staff that was amazing, helpful and go way beyond there means to make sure they put you in the right storage so you not paying for what you don't need. Yall are awesome, would defini

U-box delivered and picked up at my convenience on time, efficiently and without any problems

10+ calls and 4 months is what it took to get my delivery. During this time you also charged me $86/month for storage. I reached out to mgmt twice and received no reply. I'll never use U-haul again.

Good

Thanks for making adjustments when your forklift broke and hauling them to me on a trailer!

The manger there was over and beyond helpful. SHE NEEDS A RAISE!!! TARA I think is her name but a good hearted woman (angel) is what I call her. Uhaul will be Cray to let her go! Hospitality is 5 star

Great service, I am fully satisfied.

Very professional help us with different plans to rentals after changing

We’ve stored here 3 times, and always rent trucks or vans here. The staff is amazing, and the facility is very well kept.

Great service, less expensive than expected, only complaint is that the storage unit had a mild funk to it but thays quite a minor complaint!

storage unit was not clean. facility not clean

You MUST fix the gravel situation and gate operation in the outside storage. It took us 20 minutes to get our travel trailer out due to the deep gravel that has not been packed down.

I reported a leak on the roof when I left one of my mattes got wet inside don't know if it the leak got fixed for the next customer

My Ubox delivery was delayed twice, and I had to pick up the uBox by myself.

Great service.

I did not visit the Savannah office, the u-box arrived there and they deliver it to my address. The conversations with the office were very friendly and helpful. The delivery was made when promised.

My storage unit destroyed my furniture everything has mold on it.For 167.00 a month I exspect better

Good service but could improve.

Great!

Staff was great. Furniture was well taken care

Just GLAD it's all over after 3 long years with y'all..Hopefully I will never have to use a storage unit again.