Nothing that I know of, it was good service.
Sharon F.Customer Reviews for U-Haul Moving & Storage of Savannah Ogeechee
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Regarding the staff: Da’rian (he works with the trucks) and his trainee, helped us from the moment we walked in, and they were courteous and very willing to work us. They were way more helpful than the clerks whose job is was to handle storage facilities. The two clerks, a young lady and man, were slow and disconnected from us. At one point, I had no idea the young man was speaking to me because he and the young lady were laughing and joking like there was some kind of inside joke we weren’t privy to. It was uncomfortable for me as a patron. Finally, he asked me directly to give him a code. I had no idea he wanted this from me because he was just saying “four digit number” without directly addressing me. The two clerks weren’t outright rude, but their demeanor and the looks they gave each other made it seem like we were the focus of a joke. Again, it was really uncomfortable for my husband and me and not how customers should be made to feel after spending nearly $200 in their facility. Additionally, when they learned that I had rented a 5x5x7 locker, they immediately tried to upsell me on a larger locker, which is fine, I wanted the next size up, but there were none available. And the only storage locker, besides the one we were renting, was way too big for what we needed. When we asked to see our locker, we’re were told again it was small, like a linen closet or a pantry. Again, I realize upselling is a part of the sales process, but they had nothing else to offer me that was suitable for my needs. I asked if there was a waiting list for the larger size, and instead of speaking to me, she told Da’rian, “I don’t think they do that.” Now, after all the upselling the young lady was trying to do, she wouldn’t ask if there was a waiting list for a larger locker. Again, she didn’t directly engage me—the customer—and at that point we had been there about 45 minutes, so I didn’t have anymore time to waste hunting down that answer. Also, we had purchased 10 boxes, but no one came out to the floor to assist us. My husband had to cut the plastic straps himself, and we literally could’ve taken as many boxes as we wanted since nobody was paying attention to us or assisting us with this part of our purchase. We just took our 10 boxes and left—we addressed them by thanking them and saying goodbye, but we didn’t receive any salutation from the staff.
Matthew T. | First ImpressionsYou need more staff to get to phones. They are trying their best to manage. Amy was so so so nice and helpful.
Brook S. | First ImpressionsPlease correct this mistake because I don't have a storage with you. Thank you so much.
SHELLEY H. | First ImpressionsThe stag was so friendly to work with. Top notch customer service.
Kevin B. | Overall ExperienceI have 1 month free storage on both units. I rented it on April 13th 2021. Why does it say I'm moving out as of April 23rd 2020? That is only 10 days. I'm suppose to get it until May13th free .thank you Shannon lane. 912-4364188
Shannon L. | Overall ExperienceTerrible. Terrible. Terrible. Wasted precious time due to incompetence. I will never use your services again. I will literally sell everything I own in order to not have to move anything requiring a moving truck or storage space.
Roylisha S. | First ImpressionsAlways busy so the wait time was always long if you needed to do something at the desk. But all workers were helpful.
JULIAN M. | Overall ExperienceI reserved a climate controlled unit. When I got to The facility they told me they didn’t have a climate control unit. I knew my belongings would be in there for months that’s why I reserved a climate control. My stuff got damaged
john a. | Overall ExperienceThe ability to show availability and reserve a unit online without the need to telephone was great. The price to rent a unit was fair and less than a nearby competitor.
jack c. | First ImpressionsGhetto!!!!
TIFFANY L. | First ImpressionsI Love them Great Customer Service Awsome
Loretta E. | First ImpressionsYour staff could be a little more caring/corteous, but everything else was fine. Thank you!
Calvert B. | Overall Experiencesafety wise need a device to assist with dolly movement up and down stairs.
Angelo W. | Overall ExperienceI had a reservation for my storage unit as well as drop off location for the truck rental, I called to confirm my order by calling gouhaul.com and was setup with a 1 bedroom unit when I clearly requested a unit for a 2 bedroom home with living room furniture and appliances , I was also told that I couldn’t use the location as my drop off location, only for my storage unit.when the location is in fact a drop off spot. The reps online needs to be more knowledgeable of their job.I literally had to call about 4 times,spoke to someone different each time and my orders still was not accurate.
Cheryl R. | First Impressionsexperienced and patient people The Service was done with class.
Tara s. | Overall Experiencevery friendly associate
Connie S. | Online Move InIt was like an oven coming up to grab anything. I understand I didn’t pay for temperature control but it was like walking into an oven and was extremely uncomfortable. I feel like there could have been some air circulation without paying extra money considering the storage unit itself was close to a hundred dollars a month. I won’t be using u haul again for storage needs.
Elizabeth W. | Overall ExperienceEverything was handled smoothly
KEVIN J. | First ImpressionsNo issues with storage but was wrongfully charged an extra day for my truck. There was a long line and it was late getting checked in and I let it be known via email and no one replied.
PHILLIP S. | Overall ExperienceBest !! Don’t go anywhere else bc these people and this location is safe, secure and the people will ever impress you with respect! Amy the GM is a lady of her word! God bless everyone! Stay safe!
Dee Dee M. | Overall ExperienceThey are the best! During a time of Covid they were a blessing to me! God is great and they are the next best to God. I’m an ever so grateful! I promised my dad before he died I would donate to the museum is Korean War pictures and his picture with Ava Gardner to the marine museum. I can keep my promise to him ! Thank you from the bottom of my heart!
Dee Dee M. | First ImpressionsVery Nice Pl., I’ll definitely come here again
Jeremie B. | Overall ExperienceStorage unit was not clean but the friendly staff quickly resolved the issue. Great customer service!
Wilson S. | First ImpressionsStaff was very courteous and helpful. I initially rented an outside storage slot for my RV and while there I saw a different unit that was available and was better suited to my needs and requested a change and they were very helpful in makikng that change for me. I will not hesitate to recommend this UHaul location!
Gary K. | First ImpressionsOne of the girls in the front seemed like she was having a bad day. Didn't seem to really want to do anything but stand behind the counter. The other female was just the opposite, friendly.
stephen l. | First ImpressionsAll of the employees were very knowledgeable and helpful. They made Mai moving experience great.
Myisha W. | Overall ExperienceThe facility is well lit but not secured. Some staff very friendly like Christopher and the lady who process our rental truck and another who unfortunately I didn't get to get her name. But your manager was very rude and didn't even know your location address when I called to have someone to come to the unit and inspect. In reality she lacks if customer service skills and needs to be retrained or replaced
Luz del Mar B. | Overall ExperienceThe only problem I had was that they did not offer any help for customers being late during the covid 19 pandemic and they only allow a three day grace period before they apply late fees I think they should allow atlease five like other storage facilities but other than that I will return as a customer
Rose R. | Overall ExperienceThe staff was very helpful and friendly at all times
Florida H. | Overall ExperienceGreat place to do business with, I have had my RV parked there for 2 years and I just rented another space
Lehman Y. | First ImpressionsThe employees want to do a good job. But, I rented a space that I never was able to use because their was another vehicle parked in that space. I always had to park in a space other than the one I rented. The code to raise the gate seldom worked. Infact most of the time the gate was just left open during business hours because it didn't work. When I went inside to get help there was always a long wait to get any help so I usually just gave up and left. You have a nice facility. You have good employees that want to do a good job. Fix what's broken, the gate and staff your facility so that customer will spend money instead of walking out.
William B. | Overall ExperienceSupper fast staff and and very clean facility and equipment! Couldn’t be happier.
Kelvin C. | Overall Experiencenone
John F. | First ImpressionsI informed everyone that i needed storage for a month, did all my moving through Uhaul and even spoke with someone over the phone However, Uhaul still telling me to pay after I've left. First and last
Raasheema M. | Overall ExperienceWill never again use U-Haul, disgusted in the people working at this store. Never in my life have I felt so violated. They stole $300 vacuum and jewelry, filed police report. No working cameras at all
Chelsea H. | Overall ExperienceStaff lovely.
valerie b. | Overall ExperienceWarm welcome very very nice people that work there
Shemic T. | First ImpressionsVery customer focused! Willing to help find correct storage unit and waited to help us leave rv area. I can't recall his name ... i think it was Bravton.
Heidi D. | First ImpressionsUnit leaked. Lighting was poor., staff was great.
Robert G. | Overall ExperienceI usually use U-Haul when I'm moving, however the truck I had was awful. I rented a 17'' and the vehicle felt like it was dragging with no breaks, but the employee's were friendly and knowledgeable.
Raasheema M. | First ImpressionsI had a great experience dealing with Faruq. He made a stressful situation a pleasant decision. He took the time to explain all my storage options and gave great advice!
LAMECH M. | First ImpressionsStaff was friendly and very helpful. They did everything they could to make sure that I was taken care of. Would highly recommend this location.
Katherine T. | Overall ExperienceThe Uhaul administrators were efficient and professional.
JOHNATHAN W. | First ImpressionsDuring our 1 1/2 years the gate was broken several times, once for 3!!!!! months Lame excuses and we could only hope that they closed it during the night since it was mainly open for the whole day
EDWIN H. | Overall ExperienceI’m renting an RV space outside under cover, I am very disappointed in the gravel parking lot, was not installed properly and I need to be in four wheel drive just to drive through. Have complained
Chuck S. | First ImpressionsAt times office seems understaffed and extremely busy on weekends with not enough management. Most of staff were friendly and helpful and tried their best.
Perry R. | Overall ExperienceI can't say anything but great things about this specific location of the company. This was not the first time, I have done business with them and definitely will not be the last.
Brandi L. | First Impressionsthanks
Joyce R. | Overall ExperienceI love the quality of service!!! These guys go above and beyond. Thank You!! Brandi Lockhart
Brandi L. | Overall ExperienceVery friendly staff and Amber whom I think is doing a great job in her new position runs the facility very well The storage rooms and halls are kept very clean as well as the lots. Thank you
Kim S. | Overall ExperienceExcellent customer service, especially from Ebony. This is a well-run facility.
barbara h. | Overall ExperienceI waited 1.5 hours to be shown the unit. Once seeing the unit it was determined the unit was too small and nothing was available in the Savannah area at Uhaul. Impacted truck rental and move.
Roberta S. | First ImpressionsManagement team and employees are awesome!! Will be back in future Ms. Jackson
wynette j. | Overall ExperienceBrett, Dustin and Ron were so nice and helpful. This was my first time using a moving company and I would definitely use Two men and a Truck again!
Samantha G. | Overall ExperienceSo thank for the great service I received.
Joyce W. | Overall ExperienceVery friendly and helpful
hattrice j. | First Impressionsvery good and friendly people
Tracy W. | First ImpressionsNo problems 😁
Tamikosha H. | Overall ExperienceGreat!
Abby K. | Overall ExperienceMs. Shenell made the process of moving out of my unit fast and effortless. Also, when I initially rented the unit, Ms. Ebony went above and beyond to help me and provided stellar customer service!
JENNIFER B. | Overall Experiencethe team were very helpful
CHERYL F. | First ImpressionsEbony, Amber and all of the staff(I wish I could remember all of the names) were great. Everyone was cheerful, courteous and very helpful. The GM in Boone NC could certainly learn from these folks!!!
Ray H. | Overall ExperienceJennifer Birdsall was an absolute dream to work with!!
Abby K. | First ImpressionsI continue to have problems with this location processing my storage payments. I’ll need to find another vehicle storage facility because of their poor service.
Michael S. | Overall ExperienceShout out to all the staff they are very friendly and helpful. Also BIG shout out to the manager of this Uhaul on Ogeechee Rd he has worked with me from day one and he is a very hard worker. Thanks
Kim S. | First ImpressionsAwesome people and great service!!!!
nicholas S. | Overall ExperiencePoor training, poor customer service. Didn’t seem to understand uhaul’s computer system. When asked about available lots they said it’s just broke down cars that are parked there. we don’t rent those.
Aaron H. | First ImpressionsThis facility needs to have their parking storage completely redone. Thick rocks on parking surface is impossible to drive over with boat and trailer. Completely impassable. I left .
Steven B. | Overall ExperienceHonestly, this was the worst customer experience ever. The employees were incompetent, couldn't understand our requests and the Ubox manager only worked certain hours and didn't communicate to her sta
Megan Y. | Overall ExperienceStaff were polite helpful and service was super prompt.
Melissa V. | Overall ExperienceSelf storage experience is terrible I sign up in got the storage had pay 100 something dollars for store fee
Shakia B. | First ImpressionsBad customer service
Chris A. | Overall ExperienceMy lock was cut off of my storage unit and replaced in an apparent “mix up” with units and i was not contacted or made aware of this until months later when i was moving my stuff out.
MALAYSIA W. | Overall ExperienceMs. Perry was the consummate professional. She located a storage unit to fit my needs and escorted me to the unit. I really appreciated the personal touch!
DOROTHY R. | First ImpressionsWouldn't Go Any Place Else. Customer Service Treats U Like Family. Thanks For The Great Accommodations.
NORA W. | Overall ExperienceThe employees were all friendly. When I tried to move out of my storage unit it took 3 weeks and 9 calls in order to get it taken care of. Very disappointing. I will never use uhaul again
Jennifer H. | Overall ExperienceThe only one who was confident was Miss Jo who dropped off the boxes and pick them back up the other staff did not know what they were doing
Evi G. | Overall ExperienceWe used the UBoxes for our out of state move. Savannah handled our delivery. The employees who handled scheduling and delivery were very professional and accomodating. They arrived as scheduled.
TIMOTHY M D. | Overall ExperienceExcellent staff very helpful and professional!
Stacy A. | Overall ExperienceAlthough short staffed, the entire team worked together to get customers in and out as quickly as possible. Ebony's multitasking skills are above reproach! .
Moses C. | First ImpressionsI can't get over how clean and friendly this location was. They went above and beyond for me.
Gina U. | Overall Experiencethanku
MISTY M. | Overall ExperienceProfessional & friendly staff especially in person. I would recommend more training in phone etiquette.
THOMAS L. | Overall ExperienceThis has been an absolute nightmare. My things were destroyed in July (twice!) and I am just starting to resolve things in January. Management/employees need work. It takes one person willing to help.
Jordan F. | Overall ExperienceI had a U box shipped from Illinois to Savannah. I emptied the unit within 30 days, so no additional charges should have hit my credit card. For 3 consecutive months, my card was charged $103.55.
Carl B. | Overall ExperiencePoor communication from savanah office and no communication from driver. Upack was scheduled to be delivered between 10:00 and 1:00. Driver did not show up until 3:00.
mark s. | Overall ExperienceVery good facility.
Bruce C. | Overall ExperienceService members were great
George S. | Overall ExperienceCustomer service was terrible. Poor communication between staff. And the truck to deliver ubox's has been broken for over a month . Would not use ubox again based on this experience.
Maxwell R. | Overall ExperienceI haven't yet used the service but am moving soon and will definetly use u haul from charlotte to savannah
dave j. | ReservationThe young lady that dropped off and picked my u-boxes was excellent. She new her job and did it well. I would do business with her any time.
Frank A. | Overall ExperienceSmall storages are overpriced and access hours to storage are very limited. Great staff!
Catherine S. | Overall ExperienceVery Helpfull U-Box Crew
Anthony S. | Overall ExperienceOutstanding service. Thanks.
George S. | ReservationOnly minor issue was that it took 4 days of phone calls to get my UBox delivered. Seemed like a run around and there was no follow through with sending messages to other departments.
JEANETTE C. | Overall ExperienceEbony is a great asset to your company she works like a champ under pressure if I ever were to open my own business watch out because I would definitely steal her from yall lol
Rose R. | Overall ExperienceCostumer service was great
BERNADETTE S. | ReservationStaff was courteous and timely.
Jermone I. | Overall ExperienceKind and personable workers
Hamilton D. | Overall ExperienceStaff was always helpful and friendly. You need to fix the entrance gate to the RV Storage. The Scanner does not work. I always had to get out of my rig and use the walk-in gate to open the drive in,
William B. | Overall ExperienceThank you to the staff that was amazing, helpful and go way beyond there means to make sure they put you in the right storage so you not paying for what you don't need. Yall are awesome, would defini
WILLIAM C. | Overall ExperienceU-box delivered and picked up at my convenience on time, efficiently and without any problems
patricia l. | Overall Experience10+ calls and 4 months is what it took to get my delivery. During this time you also charged me $86/month for storage. I reached out to mgmt twice and received no reply. I'll never use U-haul again.
Jason K. | Overall ExperienceGood
quran j. | ReservationThanks for making adjustments when your forklift broke and hauling them to me on a trailer!
Lorraine B. | Overall ExperienceThe manger there was over and beyond helpful. SHE NEEDS A RAISE!!! TARA I think is her name but a good hearted woman (angel) is what I call her. Uhaul will be Cray to let her go! Hospitality is 5 star
Torrie w. | Overall ExperienceGreat service, I am fully satisfied.
Robert P. | Overall ExperienceVery professional help us with different plans to rentals after changing
Dale K. | Overall Experience