Customer Reviews for U-Haul Moving & Storage of Savannah Ogeechee

5826 reviews

3802 Ogeechee Rd   Savannah, GA 31405
(1/2 mile W of I-516)

(912) 233-9912

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(912) 233-9912

3802 Ogeechee Rd
Savannah, GA 31405
(1/2 mile W of I-516)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing that I know of, it was good service.

Sharon F. 
Rating:
4.0

I don't know how to answer the second question. YES, the trailer was in good condition and (as far as I could tell) well maintained. BUT, it was NOT cleaned. The first thing we had to do after picking it up was to sweep the trash out of it.

Martin R. 
Rating:
5.0

Customer did not leave a comment.

Sharon V. 
Rating:
5.0

Nothing

ARNOLD H. 
Rating:
5.0

Awesome customer service!! Clean trucks!!!

Francisco R. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
2.0

Don't give a truck with a tire light on and actually stay open until 5 so when you are due to return the truck at 5 you can take it back. The rude employee literally stood inside behind the locked glass door at 4:55 and shouted "We're closed!" at me and the other people there trying to return our trucks. I had to download and use the app to return it and the app kept crashing so I had to restart from the beginning every time and take pictures over again every time. Incredibly frustrating. Unacceptable experience and based on this experience I wouldn't ever want to use Uhaul again even though I've been a repeat customer over the years.

Jennifer G. 
Rating:
4.0

Chris was awesome. They were super busy but he was very nice.

Karen S. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
4.0

Customer did not leave a comment.

Donald H. 
Rating:
5.0

Customer did not leave a comment.

CALE M. 
Rating:
5.0

Customer did not leave a comment.

Harold R. 
Rating:
4.0

employee's were not friendly, a simple greeting would be nice

Stephen M. 
Rating:
4.0

Na

Forrest B. 
Rating:
5.0

Customer did not leave a comment.

vanessa D. 
Rating:
5.0

Customer did not leave a comment.

Roylisha S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor P. 
Rating:
4.0

Hire more employees. The staff was great— professional and friendly but the two employees were stretched thin.

SHARON J. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Briana B. 
Rating:
1.0

Leaving the city, the lights of the uhaul turned off, we called road assistance and wait for an hour and a half for nothing, the next day in the other city, other uhaul store couldn't change us the trailer or resolved the problem. Then when I brought back the trailer nobody was in the store in Savannah and charged me for an extra day, I called again customer service and they told me someone from uhaul will call me and fix the issue but not, nobody call me they just charged me. I used uhaul before, but the service in this occasion for this trailer and then the extra charged were not something expected.

JOSHUA W. 
Rating:
3.0

No problems with the drop off location

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

ROBIN B. 
Rating:
5.0

Customer did not leave a comment.

Somvixay P. 
Rating:
3.0

Customer did not leave a comment.

ODESSA S. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

The staff was AWESOME!! I was very pleased with the level of courteous and Professionalism from the entire staff!!! This was my first U-Haul experience since I have been a resident of Savannah, Georgia...

Casetta J. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
3.0

Customer did not leave a comment.

terry S. 
Rating:
5.0

The price was absolutely ridiculous. To charge someone by the mile especially if u assume they are moving is just down right crazy.

Demetria J. 
Rating:
5.0

Entire staff was EXTREMELY helpful. They went above and beyond to insure we had the right equipment for a safe trip. They were also very kind to us all! We were in the facility for over an hour but it seemed quick and efficient. Thank you!

RICHARD B. 
Rating:
1.0

I dropped off two trucks and waited for around 10 minutes and nobody even acknowledged my presence. I went in and was told to flag down someone outside and yet there was nobody to be found. I went back inside where i was made to feel like i was interrupting personal conversations and was told i could leave. I got a bill for two additional transactions totaling around 200 dollars shortly after. I called multiple times to inquire about the charges only to be on hold for over 20 minutes each time. I will be filing a dispute with my credit card for both transactions as my invoice did not really explain the charges and there is nobody who wants to answer the phone at this location

jorge C. 
Rating:
3.0

I had reserved a 8' pickup truck for mobile pickup but there was none available when I arrived. The associate who helped me was wonderful, and she did an amazing job making sure I was still able to get something else (I wish I got her name) but she really worked hard to help make things work for me despite this location being extremely busy. She got me set up with a big 10' truck instead and it got the job done.

Larissa G. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Keep it like it is

ARNOLD H. 
Rating:
4.0

Customer did not leave a comment.

Sophie R. 
Rating:
1.0

Again, I dropped off my trailer and they're just now charging me and saying I'm behind on 19 days of renting the trailer. Absolute garbage

aaron S. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE T. 
Rating:
1.0

Nobody was helpful at this location. The lady at the counter was super rude. We couldn't locate the key drop-off. Nobody was helping us find it. we just kept going around asking for help. Key Dropbox was nothing like shown on the Uhaul video. We didn't know where to leave dolly and blankets, we kept asking for those too, nobody was even talking properly. Wouldn't recommend this place to anybody because of rude people there.

AISHA K. 
Rating:
5.0

Customer did not leave a comment.

Glen N. 
Rating:
5.0

Amy Grell and staff are always on point very helpful and friendly.

KEITH B. 
Rating:
4.0

Customer did not leave a comment.

chris F. 
Rating:
5.0

The u-haul employee who took my order was very polite and knowledgable, very good experience.

Paul K. 
Rating:
4.0

Customer did not leave a comment.

DENNIS P. 
Rating:
5.0

Very professional and fast service.

SHENNA P. 
Rating:
5.0

This location took over after my local U-Haul store's equipment, which I had reserved weeks in advance, was not returned on time. I was very satisfied with the friendliness and efficiency of everyone at the Ogechee store. Well done!!

John Q. 
Rating:
5.0

The staff was professional and provided my trailer to me in a timely manner. Explained the process and got me on my way quickly. Thank you JoAnne and team.

Rocco M. 
Rating:
4.0

Customer did not leave a comment.

carl M. 
Rating:
3.0

Customer did not leave a comment.

Janae D. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL D. 
Rating:
3.0

Regarding the staff: Da’rian (he works with the trucks) and his trainee, helped us from the moment we walked in, and they were courteous and very willing to work us. They were way more helpful than the clerks whose job is was to handle storage facilities. The two clerks, a young lady and man, were slow and disconnected from us. At one point, I had no idea the young man was speaking to me because he and the young lady were laughing and joking like there was some kind of inside joke we weren’t privy to. It was uncomfortable for me as a patron. Finally, he asked me directly to give him a code. I had no idea he wanted this from me because he was just saying “four digit number” without directly addressing me. The two clerks weren’t outright rude, but their demeanor and the looks they gave each other made it seem like we were the focus of a joke. Again, it was really uncomfortable for my husband and me and not how customers should be made to feel after spending nearly $200 in their facility. Additionally, when they learned that I had rented a 5x5x7 locker, they immediately tried to upsell me on a larger locker, which is fine, I wanted the next size up, but there were none available. And the only storage locker, besides the one we were renting, was way too big for what we needed. When we asked to see our locker, we’re were told again it was small, like a linen closet or a pantry. Again, I realize upselling is a part of the sales process, but they had nothing else to offer me that was suitable for my needs. I asked if there was a waiting list for the larger size, and instead of speaking to me, she told Da’rian, “I don’t think they do that.” Now, after all the upselling the young lady was trying to do, she wouldn’t ask if there was a waiting list for a larger locker. Again, she didn’t directly engage me—the customer—and at that point we had been there about 45 minutes, so I didn’t have anymore time to waste hunting down that answer. Also, we had purchased 10 boxes, but no one came out to the floor to assist us. My husband had to cut the plastic straps himself, and we literally could’ve taken as many boxes as we wanted since nobody was paying attention to us or assisting us with this part of our purchase. We just took our 10 boxes and left—we addressed them by thanking them and saying goodbye, but we didn’t receive any salutation from the staff.

Matthew T.  |  First Impressions 
Rating:
5.0

Great customer service always. Amy is the best!!

VICTORIA K. 
Rating:
1.0

Customer did not leave a comment.

David J.  |  Overall Experience 
Rating:
5.0

The employees provided excellent customer service and went above and beyond to help me out. Very professional and nice! The man helped get my wiring working quickly. The lady was so nice.

Sarah H. 
Rating:
1.0

The tow dolly flaps were put on incorrectly by a staff member in Savannah, almost causing the car to come off while driving it on the road and only keeping it on due to the chain attached to it. This was sorry service and dangerous

Cynthia C. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
3.0

Customer did not leave a comment.

Dawn Z. 
Rating:
5.0

Customer did not leave a comment.

JASON C. 
Rating:
4.0

Customer did not leave a comment.

Anthony M. 
Rating:
4.0

Customer did not leave a comment.

Zenia S. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY J. 
Rating:
4.0

Customer did not leave a comment.

Kathleen H. 
Rating:
4.0

Customer did not leave a comment.

Brian E. 
Rating:
3.0

Staff was very friendly. Work environment showed signs of an understaffed setting. Flow and experience was more painful than it needed to be

TROY K. 
Rating:
5.0

Great location!

PAUL T. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN W. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
3.0

You need more staff to get to phones. They are trying their best to manage. Amy was so so so nice and helpful.

Brook S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dan C. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

This was my first time at this location and I plan on using it again.Everyone was helpful and professional and the truck was clean and handled excellent on the road

Keith D. 
Rating:
5.0

Customer did not leave a comment.

WESLEY C. 
Rating:
4.0

My visit was Great, customer service was friendly and I enjoyed it. I would not change a thing!!!!

SANDRA L. 
Rating:
3.0

One of the headlights was burned out and the truck was pretty beat up. We were running late to pick up the truck and called three times. 1st time no answer. 2nd time on hold for 25 mins. 3rd time on hold for 20 mins. Very difficult to deal with.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
4.0

Location was great. I had reserved moving help thru JTs Handy Movers. They not only did not return multiple phone calls, but waited until the night before the move to text me that they were double-booked and would not be able to help. I'm very disappointed.

James V. 
Rating:
5.0

Very friendly sales person and anything we needed for the move was at this store.

RICHARD B. 
Rating:
1.0

Please correct this mistake because I don't have a storage with you. Thank you so much.

SHELLEY H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Michelle L. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Theresa H. 
Rating:
2.0

My rental time was 9 a.m. when they opened and I got there at 8:50. I was second in line and still didn't get my rental until 9:35. We rented a 10 ft truck and I had a family member coming along with me. The passenger seat belt was broken on the truck and the employees tried to tell us that we just had to take this truck because all of the other trucks were “reserved”. We had to argue with the employees about getting a new truck. We had lots of attitude after that. The second truck they gave us, the seat retractor (handle that moves the seat forward and back) was broken and the check engine light was on. When I came back to return the truck I'm the afternoon I waited 15 minutes for an employee to show up and come inside behind the desk to help us and the other people waiting in line. It made my move even more frustrating. Worst customer service. I would not recommend.

Shaniya S. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

James O. 
Rating:
1.0

Was charged an economical amount of funds for a swipe key not working and having to return truck back the next morning. Was charged for the extra miles and gas for the company mistake.

MELISSA S. 
Rating:
5.0

One day before pick up I was called to tell me that my initial pick up location does not have the trailer I reserved. I had to drive 30 min one way for the nearest pick up point and was not offered any reimbursement for that inconvenience. The Rep was also very rude and not customer oriented! Please train your call center employees better!

DIANE R. 
Rating:
5.0

Customer did not leave a comment.

PHAEDRA P. 
Rating:
5.0

Service was quick and efficient. Would use this location again.

LINDA M. 
Rating:
5.0

Improve your website and phone reservations. I called twice to make a reservation. Twice my request was incorrect. Once they had me picking up the truck in NC when I live in GA. The second time the price was double. I had to go into the u-haul place to get it corrected. The girl, I think that her name was Sherell, was so nice, helpful, and knowledgeable. I would definitely use that office again.

LISA B. 
Rating:
5.0

Customer did not leave a comment.

GIUSEPPE T. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
3.0

Customer did not leave a comment.

LISA B. 
Rating:
5.0

Customer did not leave a comment.

Cornelia I. 
Rating:
5.0

Customer service rep and staff were very polite, friendly and helpful.. Thank you for all your assistance.

ANDREW F. 
Rating:
5.0

I can't thank Amy Grell enough for her managerial skills and her excellent customer service, LaShae, JoAnna and Malik all have a special place in my heart as well as the rest of the staff Charlie is always pleasant.

KEITH B. 
Rating:
4.0

Customer did not leave a comment.

CAROL R. 
Rating:
5.0

Very friendly , I will refer my friends to this location.

Barbara S. 
Rating:
4.0

Vehicle had serious mechanical issues.

Stephanie C. 
Rating:
4.0

Customer did not leave a comment.

Jose P. 
Rating:
5.0

Customer did not leave a comment.

ENOS L. 
Rating:
5.0

Excellent customer care. When I forgot important personal papers in the tuck they held on to them and were able to return them to me when I went back to check for them.

Steven A. 
Rating:
5.0

Customer did not leave a comment.

SANIKA C. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

The stag was so friendly to work with. Top notch customer service.

Kevin B.  |  Overall Experience 
Rating:
3.0

I have 1 month free storage on both units. I rented it on April 13th 2021. Why does it say I'm moving out as of April 23rd 2020? That is only 10 days. I'm suppose to get it until May13th free .thank you Shannon lane. 912-4364188

Shannon L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CAROL B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ingred m.  |  First Impressions 
Rating:
1.0

Terrible. Terrible. Terrible. Wasted precious time due to incompetence. I will never use your services again. I will literally sell everything I own in order to not have to move anything requiring a moving truck or storage space.

Roylisha S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TULSDAY J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jack c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Norman Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vladimir G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Adison L.  |  First Impressions 
Rating:
5.0

Always busy so the wait time was always long if you needed to do something at the desk. But all workers were helpful.

JULIAN M.  |  Overall Experience 
Rating:
2.0

I reserved a climate controlled unit. When I got to The facility they told me they didn’t have a climate control unit. I knew my belongings would be in there for months that’s why I reserved a climate control. My stuff got damaged

john a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARY B.  |  First Impressions 
Rating:
5.0

The ability to show availability and reserve a unit online without the need to telephone was great. The price to rent a unit was fair and less than a nearby competitor.

jack c.  |  First Impressions 
Rating:
1.0

Ghetto!!!!

TIFFANY L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shemic T.  |  Overall Experience 
Rating:
5.0

I Love them Great Customer Service Awsome

Loretta E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fernando M.  |  Overall Experience 
Rating:
3.0

Your staff could be a little more caring/corteous, but everything else was fine. Thank you!

Calvert B.  |  Overall Experience 
Rating:
4.0

safety wise need a device to assist with dolly movement up and down stairs.

Angelo W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Quentella H.  |  Overall Experience 
Rating:
2.0

I had a reservation for my storage unit as well as drop off location for the truck rental, I called to confirm my order by calling gouhaul.com and was setup with a 1 bedroom unit when I clearly requested a unit for a 2 bedroom home with living room furniture and appliances , I was also told that I couldn’t use the location as my drop off location, only for my storage unit.when the location is in fact a drop off spot. The reps online needs to be more knowledgeable of their job.I literally had to call about 4 times,spoke to someone different each time and my orders still was not accurate.

Cheryl R.  |  First Impressions 
Rating:
5.0

experienced and patient people The Service was done with class.

Tara s.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Calvert B.  |  First Impressions 
Rating:
5.0

very friendly associate

Connie S.  |  Online Move In 
Rating:
2.0

It was like an oven coming up to grab anything. I understand I didn’t pay for temperature control but it was like walking into an oven and was extremely uncomfortable. I feel like there could have been some air circulation without paying extra money considering the storage unit itself was close to a hundred dollars a month. I won’t be using u haul again for storage needs.

Elizabeth W.  |  Overall Experience 
Rating:
5.0

Everything was handled smoothly

KEVIN J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EMILY D.  |  Overall Experience 
Rating:
4.0

No issues with storage but was wrongfully charged an extra day for my truck. There was a long line and it was late getting checked in and I let it be known via email and no one replied.

PHILLIP S.  |  Overall Experience 
Rating:
5.0

Best !! Don’t go anywhere else bc these people and this location is safe, secure and the people will ever impress you with respect! Amy the GM is a lady of her word! God bless everyone! Stay safe!

Dee Dee M.  |  Overall Experience 
Rating:
5.0

They are the best! During a time of Covid they were a blessing to me! God is great and they are the next best to God. I’m an ever so grateful! I promised my dad before he died I would donate to the museum is Korean War pictures and his picture with Ava Gardner to the marine museum. I can keep my promise to him ! Thank you from the bottom of my heart!

Dee Dee M.  |  First Impressions 
Rating:
5.0

Very Nice Pl., I’ll definitely come here again

Jeremie B.  |  Overall Experience 
Rating:
4.0

Storage unit was not clean but the friendly staff quickly resolved the issue. Great customer service!

Wilson S.  |  First Impressions 
Rating:
5.0

Staff was very courteous and helpful. I initially rented an outside storage slot for my RV and while there I saw a different unit that was available and was better suited to my needs and requested a change and they were very helpful in makikng that change for me. I will not hesitate to recommend this UHaul location!

Gary K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Demetris K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daisy J.  |  First Impressions 
Rating:
2.0

One of the girls in the front seemed like she was having a bad day. Didn't seem to really want to do anything but stand behind the counter. The other female was just the opposite, friendly.

stephen l.  |  First Impressions 
Rating:
5.0

All of the employees were very knowledgeable and helpful. They made Mai moving experience great.

Myisha W.  |  Overall Experience 
Rating:
3.0

The facility is well lit but not secured. Some staff very friendly like Christopher and the lady who process our rental truck and another who unfortunately I didn't get to get her name. But your manager was very rude and didn't even know your location address when I called to have someone to come to the unit and inspect. In reality she lacks if customer service skills and needs to be retrained or replaced

Luz del Mar B.  |  Overall Experience 
Rating:
5.0

The only problem I had was that they did not offer any help for customers being late during the covid 19 pandemic and they only allow a three day grace period before they apply late fees I think they should allow atlease five like other storage facilities but other than that I will return as a customer

Rose R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

EDWARD B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keitra L.  |  Online Move In 
Rating:
5.0

The staff was very helpful and friendly at all times

Florida H.  |  Overall Experience 
Rating:
5.0

Great place to do business with, I have had my RV parked there for 2 years and I just rented another space

Lehman Y.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Douglas K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

marc b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melita S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice D.  |  First Impressions 
Rating:
2.0

The employees want to do a good job. But, I rented a space that I never was able to use because their was another vehicle parked in that space. I always had to park in a space other than the one I rented. The code to raise the gate seldom worked. Infact most of the time the gate was just left open during business hours because it didn't work. When I went inside to get help there was always a long wait to get any help so I usually just gave up and left. You have a nice facility. You have good employees that want to do a good job. Fix what's broken, the gate and staff your facility so that customer will spend money instead of walking out.

William B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marc b.  |  First Impressions 
Rating:
5.0

Supper fast staff and and very clean facility and equipment! Couldn’t be happier.

Kelvin C.  |  Overall Experience 
Rating:
4.0

none

John F.  |  First Impressions 
Rating:
2.0

I informed everyone that i needed storage for a month, did all my moving through Uhaul and even spoke with someone over the phone However, Uhaul still telling me to pay after I've left. First and last

Raasheema M.  |  Overall Experience 
Rating:
1.0

Will never again use U-Haul, disgusted in the people working at this store. Never in my life have I felt so violated. They stole $300 vacuum and jewelry, filed police report. No working cameras at all

Chelsea H.  |  Overall Experience 
Rating:
5.0

Staff lovely.

valerie b.  |  Overall Experience 
Rating:
5.0

Warm welcome very very nice people that work there

Shemic T.  |  First Impressions 
Rating:
5.0

Very customer focused! Willing to help find correct storage unit and waited to help us leave rv area. I can't recall his name ... i think it was Bravton.

Heidi D.  |  First Impressions 
Rating:
3.0

Unit leaked. Lighting was poor., staff was great.

Robert G.  |  Overall Experience 
Rating:
2.0

I usually use U-Haul when I'm moving, however the truck I had was awful. I rented a 17'' and the vehicle felt like it was dragging with no breaks, but the employee's were friendly and knowledgeable.

Raasheema M.  |  First Impressions 
Rating:
5.0

I had a great experience dealing with Faruq. He made a stressful situation a pleasant decision. He took the time to explain all my storage options and gave great advice!

LAMECH M.  |  First Impressions 
Rating:
5.0

Staff was friendly and very helpful. They did everything they could to make sure that I was taken care of. Would highly recommend this location.

Katherine T.  |  Overall Experience 
Rating:
5.0

The Uhaul administrators were efficient and professional.

JOHNATHAN W.  |  First Impressions 
Rating:
1.0

During our 1 1/2 years the gate was broken several times, once for 3!!!!! months Lame excuses and we could only hope that they closed it during the night since it was mainly open for the whole day

EDWIN H.  |  Overall Experience 
Rating:
2.0

I’m renting an RV space outside under cover, I am very disappointed in the gravel parking lot, was not installed properly and I need to be in four wheel drive just to drive through. Have complained

Chuck S.  |  First Impressions 
Rating:
3.0

At times office seems understaffed and extremely busy on weekends with not enough management. Most of staff were friendly and helpful and tried their best.

Perry R.  |  Overall Experience 
Rating:
5.0

I can't say anything but great things about this specific location of the company. This was not the first time, I have done business with them and definitely will not be the last.

Brandi L.  |  First Impressions 
Rating:
4.0

thanks

Joyce R.  |  Overall Experience 
Rating:
5.0

I love the quality of service!!! These guys go above and beyond. Thank You!! Brandi Lockhart

Brandi L.  |  Overall Experience 
Rating:
5.0

Very friendly staff and Amber whom I think is doing a great job in her new position runs the facility very well The storage rooms and halls are kept very clean as well as the lots. Thank you

Kim S.  |  Overall Experience 
Rating:
5.0

Excellent customer service, especially from Ebony. This is a well-run facility.

barbara h.  |  Overall Experience 
Rating:
1.0

I waited 1.5 hours to be shown the unit. Once seeing the unit it was determined the unit was too small and nothing was available in the Savannah area at Uhaul. Impacted truck rental and move.

Roberta S.  |  First Impressions 
Rating:
5.0

Management team and employees are awesome!! Will be back in future Ms. Jackson

wynette j.  |  Overall Experience 
Rating:
5.0

Brett, Dustin and Ron were so nice and helpful. This was my first time using a moving company and I would definitely use Two men and a Truck again!

Samantha G.  |  Overall Experience 
Rating:
5.0

So thank for the great service I received.

Joyce W.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful

hattrice j.  |  First Impressions 
Rating:
5.0

very good and friendly people

Tracy W.  |  First Impressions 
Rating:
3.0

No problems 😁

Tamikosha H.  |  Overall Experience 
Rating:
5.0

Great!

Abby K.  |  Overall Experience 
Rating:
5.0

Ms. Shenell made the process of moving out of my unit fast and effortless. Also, when I initially rented the unit, Ms. Ebony went above and beyond to help me and provided stellar customer service!

JENNIFER B.  |  Overall Experience 
Rating:
5.0

the team were very helpful

CHERYL F.  |  First Impressions 
Rating:
5.0

Ebony, Amber and all of the staff(I wish I could remember all of the names) were great. Everyone was cheerful, courteous and very helpful. The GM in Boone NC could certainly learn from these folks!!!

Ray H.  |  Overall Experience 
Rating:
5.0

Jennifer Birdsall was an absolute dream to work with!!

Abby K.  |  First Impressions 
Rating:
1.0

I continue to have problems with this location processing my storage payments. I’ll need to find another vehicle storage facility because of their poor service.

Michael S.  |  Overall Experience 
Rating:
5.0

Shout out to all the staff they are very friendly and helpful. Also BIG shout out to the manager of this Uhaul on Ogeechee Rd he has worked with me from day one and he is a very hard worker. Thanks

Kim S.  |  First Impressions 
Rating:
5.0

Awesome people and great service!!!!

nicholas S.  |  Overall Experience 
Rating:
1.0

Poor training, poor customer service. Didn’t seem to understand uhaul’s computer system. When asked about available lots they said it’s just broke down cars that are parked there. we don’t rent those.

Aaron H.  |  First Impressions 
Rating:
1.0

This facility needs to have their parking storage completely redone. Thick rocks on parking surface is impossible to drive over with boat and trailer. Completely impassable. I left .

Steven B.  |  Overall Experience 
Rating:
1.0

Honestly, this was the worst customer experience ever. The employees were incompetent, couldn't understand our requests and the Ubox manager only worked certain hours and didn't communicate to her sta

Megan Y.  |  Overall Experience 
Rating:
5.0

Staff were polite helpful and service was super prompt.

Melissa V.  |  Overall Experience 
Rating:
1.0

Self storage experience is terrible I sign up in got the storage had pay 100 something dollars for store fee

Shakia B.  |  First Impressions 
Rating:
1.0

Bad customer service

Chris A.  |  Overall Experience 
Rating:
1.0

My lock was cut off of my storage unit and replaced in an apparent “mix up” with units and i was not contacted or made aware of this until months later when i was moving my stuff out.

MALAYSIA W.  |  Overall Experience 
Rating:
5.0

Ms. Perry was the consummate professional. She located a storage unit to fit my needs and escorted me to the unit. I really appreciated the personal touch!

DOROTHY R.  |  First Impressions 
Rating:
5.0

Wouldn't Go Any Place Else. Customer Service Treats U Like Family. Thanks For The Great Accommodations.

NORA W.  |  Overall Experience 
Rating:
2.0

The employees were all friendly. When I tried to move out of my storage unit it took 3 weeks and 9 calls in order to get it taken care of. Very disappointing. I will never use uhaul again

Jennifer H.  |  Overall Experience 
Rating:
1.0

The only one who was confident was Miss Jo who dropped off the boxes and pick them back up the other staff did not know what they were doing

Evi G.  |  Overall Experience 
Rating:
5.0

We used the UBoxes for our out of state move. Savannah handled our delivery. The employees who handled scheduling and delivery were very professional and accomodating. They arrived as scheduled.

TIMOTHY M D.  |  Overall Experience 
Rating:
5.0

Excellent staff very helpful and professional!

Stacy A.  |  Overall Experience 
Rating:
5.0

Although short staffed, the entire team worked together to get customers in and out as quickly as possible. Ebony's multitasking skills are above reproach! .

Moses C.  |  First Impressions 
Rating:
5.0

I can't get over how clean and friendly this location was. They went above and beyond for me.

Gina U.  |  Overall Experience 
Rating:
5.0

thanku

MISTY M.  |  Overall Experience 
Rating:
4.0

Professional & friendly staff especially in person. I would recommend more training in phone etiquette.

THOMAS L.  |  Overall Experience 
Rating:
1.0

This has been an absolute nightmare. My things were destroyed in July (twice!) and I am just starting to resolve things in January. Management/employees need work. It takes one person willing to help.

Jordan F.  |  Overall Experience 
Rating:
1.0

I had a U box shipped from Illinois to Savannah. I emptied the unit within 30 days, so no additional charges should have hit my credit card. For 3 consecutive months, my card was charged $103.55.

Carl B.  |  Overall Experience 
Rating:
1.0

Poor communication from savanah office and no communication from driver. Upack was scheduled to be delivered between 10:00 and 1:00. Driver did not show up until 3:00.

mark s.  |  Overall Experience 
Rating:
5.0

Very good facility.

Bruce C.  |  Overall Experience 
Rating:
5.0

Service members were great

George S.  |  Overall Experience 
Rating:
1.0

Customer service was terrible. Poor communication between staff. And the truck to deliver ubox's has been broken for over a month . Would not use ubox again based on this experience.

Maxwell R.  |  Overall Experience 
Rating:
4.0

I haven't yet used the service but am moving soon and will definetly use u haul from charlotte to savannah

dave j.  |  Reservation 
Rating:
5.0

The young lady that dropped off and picked my u-boxes was excellent. She new her job and did it well. I would do business with her any time.

Frank A.  |  Overall Experience 
Rating:
3.0

Small storages are overpriced and access hours to storage are very limited. Great staff!

Catherine S.  |  Overall Experience 
Rating:
5.0

Very Helpfull U-Box Crew

Anthony S.  |  Overall Experience 
Rating:
5.0

Outstanding service. Thanks.

George S.  |  Reservation 
Rating:
3.0

Only minor issue was that it took 4 days of phone calls to get my UBox delivered. Seemed like a run around and there was no follow through with sending messages to other departments.

JEANETTE C.  |  Overall Experience 
Rating:
5.0

Ebony is a great asset to your company she works like a champ under pressure if I ever were to open my own business watch out because I would definitely steal her from yall lol

Rose R.  |  Overall Experience 
Rating:
5.0

Costumer service was great

BERNADETTE S.  |  Reservation 
Rating:
5.0

Staff was courteous and timely.

Jermone I.  |  Overall Experience 
Rating:
5.0

Kind and personable workers

Hamilton D.  |  Overall Experience 
Rating:
5.0

Staff was always helpful and friendly. You need to fix the entrance gate to the RV Storage. The Scanner does not work. I always had to get out of my rig and use the walk-in gate to open the drive in,

William B.  |  Overall Experience 
Rating:
5.0

Thank you to the staff that was amazing, helpful and go way beyond there means to make sure they put you in the right storage so you not paying for what you don't need. Yall are awesome, would defini

WILLIAM C.  |  Overall Experience 
Rating:
4.0

U-box delivered and picked up at my convenience on time, efficiently and without any problems

patricia l.  |  Overall Experience 
Rating:
1.0

10+ calls and 4 months is what it took to get my delivery. During this time you also charged me $86/month for storage. I reached out to mgmt twice and received no reply. I'll never use U-haul again.

Jason K.  |  Overall Experience 
Rating:
5.0

Good

quran j.  |  Reservation 
Rating:
4.0

Thanks for making adjustments when your forklift broke and hauling them to me on a trailer!

Lorraine B.  |  Overall Experience 
Rating:
5.0

The manger there was over and beyond helpful. SHE NEEDS A RAISE!!! TARA I think is her name but a good hearted woman (angel) is what I call her. Uhaul will be Cray to let her go! Hospitality is 5 star

Torrie w.  |  Overall Experience 
Rating:
5.0

Great service, I am fully satisfied.

Robert P.  |  Overall Experience 
Rating:
5.0

Very professional help us with different plans to rentals after changing

Dale K.  |  Overall Experience 
No reviews have been submitted for this location.

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