Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I visited the store at opening. The staff was pleasant, helpful, and patient. All the staff members were working diligently. Great experience.
SHANIA G
Rating:
5.0
Customer did not leave a comment.
GEORGE R
Rating:
3.0
Customer did not leave a comment.
William J
Rating:
1.0
The customer service at this location was awful. They were rude, barely answered my questions. Overall, a very bad experience. I would not recommend
CELIA L
Rating:
1.0
Customer did not leave a comment.
Jackie S
|
Overall Experience
Rating:
5.0
NA - super friendly and fast!!
JAMES C
Rating:
4.0
Customer did not leave a comment.
FRANCISCO N
Rating:
5.0
Very helpful and friendly staff.
Scott C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JESSE B
Rating:
5.0
Customer did not leave a comment.
WILLIAM S
Rating:
5.0
Customer did not leave a comment.
JEFFREY T
Rating:
4.0
Didn’t really get to interact with anyone. Dropped the equipment and rolled.
ROBERT W
Rating:
3.0
Unfortunately the staff was likely quite stressed and therefore rather unpleasant! They did a good job though.
CHRISTOPHER A
Rating:
5.0
We normally come in the mornings and we love our morning crew. But his past rental we went in the evening. It was not the best service at that time. The young lady that helped us barely acknowledged us. She kept talking to another customer and saying out loud how she “got the price down” and not to tell anyone. And how she was gonna throw away some paper so no one knows all while she was “helping us”. She was talking to the other employee and they were just chatting and cursing while talking as if no one was in the store. Her name started with an S and she was a young black female with long light hair. She may need some assistance in customer care. As I said we love this location and prefer to rent here, however we will likely never come in the evenings again due to this interaction.
SHARON B
Rating:
5.0
Keep doing what you are all doing. Thank you!
Bruce H
Rating:
5.0
The facility was very clean and organized. The Staff Members were very professional and helpful.
DAN P
Rating:
3.0
The parking lot is small and hard to maneuver the entrance road is very bad
SATYAVAN B
Rating:
4.0
Customer did not leave a comment.
KEVIN D
Rating:
5.0
Customer did not leave a comment.
SEAN L
Rating:
1.0
The girl receiving the trailer was unprofessional, rude and disgusting. She needs customer service training.
Ingrid M
Rating:
5.0
Very friendly staff. Quickly checked me out and had me on my way.
CHARLES M
Rating:
5.0
Customer did not leave a comment.
SCOTT A
Rating:
4.0
Find a location with a larger parking area and a separate area for the rental equipment
DANIEL S
Rating:
5.0
Customer did not leave a comment.
Lynelle T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paul S
Rating:
5.0
Customer did not leave a comment.
RICKY F
Rating:
4.0
The service was great and helpful.
Angelica W
|
First Impressions
Rating:
5.0
Quick service
LOUIS A
Rating:
2.0
My reservation was at 3802 Ogeechee Rd Savannah, GA 31405. When I arrived I was told they had trailers but none of them had working lights. Then I was told that my reservation would be transferred to another location and I would receive a discount due to the trouble. I arrived at the other location only to find out that my reservation had not been transferred. The Lady behind the counter was very busy and working by herself. She was very helpful and did get me taken care of. I have no complaints from the 2nd location. But I not pleased on how the first location handled the situation. I was told that it happens a lot, the Ogeechee location sends a lot of people to the Abercorn location to pick up trailers for some reason. It would be a lot easier if I was informed of the situation before I traveled to Ogeechee location. It would have been nice to have been given some kind of discount for the troubles and delaying my plans of loading that evening instead of having to travel to 2 different locations. Then having to get up earlier to load up the trailer.
BRIAN P
Rating:
5.0
Customer did not leave a comment.
Timothy B
Rating:
5.0
Customer did not leave a comment.
ALEXIS y
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GERALDINE B
Rating:
5.0
Customer did not leave a comment.
Keith T
Rating:
5.0
Very easy and fast.
GEORGE T
Rating:
5.0
The folks at this facility were friendly and professional. Will definitely use this location again next time I need moving equipment and supplies.
KERRY S
Rating:
5.0
I was very pleased with Adrian's service and the helpers in the yard. A review on Google had me worried but y'all were excellent. I do have one issue, I was told I would get a free month rent at my uhaul storage unit for this trailer rental of about $300. The person in Peachtree city at my unit didn't agree and said i had to get a new unit for this to apply?
KEVIN B
Rating:
5.0
Customer did not leave a comment.
ERNEST C
Rating:
5.0
Best U-Haul experience I have ever had. Adrian the manager was fast, polite, and knowledgeable.
JESSICA T
Rating:
5.0
This is a high volume location and the staff there are very courteous and professional. The location is well staffed and agents are knowledgeable and helpful.
JEFFREY B
Rating:
1.0
The online website will allow you to reserve a trailer at a location, even if that trailer doesn’t exist at that location. Then a representative called me to tell me I would not be able to pick up the trailer where I originally specified. The representative selected another location for me and “guaranteed” that the trailer would be there for pickup by 9 am. I get to the store at 9 and the representative in the store tells me my time has been changed to 10:30. After sitting and waiting until 10:30 the trailer still is not there. 11:30 and the guaranteed trailer still is not there. We then have to change the location again, which puts us driving an hour and a half round trip the opposite direction of the way we need to be going when we are already hours behind schedule. Drive to the new location and pick up the trailer that had been there the entire time that we could have picked up at 9 like we needed to. Now we are hours behind schedule and have to make a 12 hour drive one way to pick up the equipment. This can no longer be done in a reasonable time, meaning we had to alter our trip to account for an extra day, meaning I had to pay for three days for the trailer now instead of two, and had to pay for an extra hotel room because the trip now had to be extended another day.
MICHAEL J
Rating:
5.0
Don’t change a thing. The ladies that checked me out and the young man that checked me in were fantastic. They represent your company well and gave me a new, better impression of u-haul.
MATTHEW W
Rating:
2.0
My experience was very disappointing. My reservation was changed the day before pickup. Then my car hauler was canceled and we had to drive around to find a car hauler. Then we were charged for going over in miles. I will never use UHaul again!
KHYLE Y
Rating:
5.0
Customer did not leave a comment.
LATORIA B
|
First Impressions
Rating:
5.0
The customer service was the best I have had from a Uhaul. Shout out to Daisha. The rental on the other hand was the worst ride I have had out of any rental truck I've ever hsed.
Alexander M
Rating:
5.0
Customer did not leave a comment.
PAUL F
Rating:
5.0
GOOD JOB
WARREN R
Rating:
5.0
Customer did not leave a comment.
Raymond H
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
JOE H
Rating:
4.0
Customer did not leave a comment.
MARCOS R
Rating:
5.0
Customer did not leave a comment.
Allisha E
Rating:
5.0
Customer did not leave a comment.
John L
Rating:
5.0
Customer did not leave a comment.
Lynelle T
|
First Impressions
Rating:
5.0
Nothing
THOMAS M
Rating:
5.0
Customer did not leave a comment.
WENDELL F
Rating:
4.0
Customer did not leave a comment.
KEVIN K
Rating:
4.0
N/A
PAUL R
Rating:
4.0
The location and staff were great. Unfortunately the trailer seemed as if the shock springs are bad. I’ve rented multiple small trailers over the years but nothing bounced around like this one.
SCOTT W
Rating:
5.0
Customer did not leave a comment.
tammy m
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Robert M
Rating:
5.0
entire staff very willing to help. GREAT EXPERIENCE!!! DALE TANNER
WYNDALE T
Rating:
5.0
Customer did not leave a comment.
STEVEN R
Rating:
5.0
Customer did not leave a comment.
DONALD M
Rating:
5.0
Customer did not leave a comment.
VICTOR C
Rating:
5.0
You guys rocked it! Thanks for being so flexible with drop off time. I got stuck in the country and they allowed me several extra days to return the trailer
CHRISTOPHER T
Rating:
5.0
Customer did not leave a comment.
Caldwell T
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Tiere B
|
Overall Experience
Rating:
5.0
Quick and easy turn in procedures.
TRAVIS C
Rating:
5.0
Customer did not leave a comment.
KYANTA W
Rating:
5.0
Customer did not leave a comment.
Stephanie C
Rating:
5.0
Customer did not leave a comment.
CHRISTIAAN L
Rating:
5.0
Customer did not leave a comment.
DOUGLAS H
Rating:
3.0
Be clearer on how charges are administered. I had two surprise charges that were explained after I had extensions.. I used their vehicles for over a month. Not once did I see the general manager smile. Had it not been for Daisha (spelling?) I would have been more upset with the company. No, I will not be back to this location.
TIMOTHY N
Rating:
5.0
Customer did not leave a comment.
Vincent S
Rating:
5.0
Customer did not leave a comment.
THOMAS G
Rating:
5.0
Customer did not leave a comment.
REGINALD T
Rating:
5.0
Everything went great. Always has no matter where I’ve lived.
Gary R
|
First Impressions
Rating:
5.0
Yes this location was clean.. I had to laugh to myself. The young lady, that checked me in this morning at about 7:45 am did a great job and polite .Her co- workers were checking equipment at the same time.
She asked me if I can pull the trailer around the other way towards the backShe then asked if I can back up trailer to the location to drop trailer. Yes I can.
I told her in my younger years, I drove an 18 wheeler for about 22 years from coast to coast , border to border and drove over 2 million miles.
I did a “great job” if I say so myself.
That trailer pulled straight and true.
JACK B
Rating:
5.0
Customer did not leave a comment.
JAGDIP H
Rating:
4.0
Customer did not leave a comment.
ALEXA D
Rating:
5.0
All went good better then last time I used uhual a year ago I was very pleased.
MAX H
Rating:
3.0
Customer did not leave a comment.
Erica C
Rating:
1.0
Never got storage. Upon arrival employee came out with an attitude stating that there were no units available so I has to go elsewhere.
Delores L
|
Overall Experience
Rating:
5.0
Trailer - Chains were missing rubber locks and ratchet straps were frayed. Chain came loose multiple times and was dragging on the ground. Ratchet straps were difficult to pull through the ratchet hole, because they were so frayed.
MARCUS A
Rating:
4.0
Customer did not leave a comment.
AMY W
|
Overall Experience
Rating:
4.0
I appreciate all of staff everyone is very helpful management is very helpful will recommend to others also will use them again in the future thanks.
Joslyn H
|
Overall Experience
Rating:
5.0
The manager on duty was amazing, he went out of his way to ensure quality service even when the lines were long.
Aaron D
|
Overall Experience
Rating:
5.0
Dasha C . Was very knowledgeable and pleasant to work with. My rental was so messed up , she corrected it every thing. You need more employees as dedicated as Ms. DadhaC.
JOSE F
Rating:
5.0
I have been renting from this location for 3 years now and I always have a pleasant experience. The staff is always friendly and professional.
ASHLEY C
Rating:
4.0
The only improvement would be parking and trailer access. The parking area does not work well. The staff and available equipment is excellent and I have used this company twice now.
PATRICIA C
Rating:
3.0
Well, because of the moisture and water leaking into my unit all of my personal items were destroyed due to mold and water bugs and spiders. It damaged my bedroom set my mattresses my living room set and my shelvings. We did speak to a manager about filing a claim for replacement. We will have to rebuy items to replace damaged property that was left under the care of U-Haul in the storage units. Thxu
Patricia M
|
Overall Experience
Rating:
5.0
Great customer service!
James M
Rating:
5.0
Customer did not leave a comment.
HAKEEM S
Rating:
5.0
Everyone went above and beyond helping me get the trailer hooked and unhooked. Very friendly staff.
GLENN P
Rating:
5.0
Customer did not leave a comment.
TIMOTHY B
Rating:
1.0
Awful will never give U-Haul another penny of my money. I’m even moving out of the storage unit I want no parts of U-Haul ever again.
Charita B
Rating:
5.0
Customer did not leave a comment.
JESSE B
Rating:
5.0
I have had very good experiences with UHaul. I have used them 3 or 4 times now and have been very pleased.
MELISSA D
Rating:
4.0
Customer did not leave a comment.
SAMUEL B
Rating:
5.0
Great environment
ferdinand s
|
Overall Experience
Rating:
2.0
A sullen and dispirited employee checked us in and told us we needed to inspect the trailer,. But, when we started to do that, she said we had to hook it up first. Distracted, we turned our attention to trying to get the truck and trailer out of a very tight parking lot that required a lot of backing up and jockeying. Two miles down the road, at another stop, we discovered that the left tire was bald, badly cracked and leaking air. Called the rental office and since it was still drivable, returned it for another trailer. Otherwise, we would have needed to call Roadside Assistance and waited for someone to come and deal with the tire. Upon returning, the same employee told us it was our fault that we were given a trailer with a bad tire. This time, getting the truck and trailer out of the tight parking lot was even trickier and required another customer to move his car. A mile down the road, we hit a bump and the trailer came off the ball and started dragging on the ground.No brakes in a small trailer, so stopping without having the trailer tongue run up under the truck was challenging. The employee never tightened the lock for the ball. We managed to get the truck and trailer safely to the side of the road and fixed the employee's negligence. A nearby road crew heard the noise and came to see if we were OK and offered to help. Trailer performed fine for the rest of the rental period. Drop off went smoothly with a friendly and helpful agent .
ELLEN W
Rating:
3.0
Trailer had not been swept out.
RAYMOND G
Rating:
5.0
Was surprised my pickup point was changed from one location to another.
Janet V
Rating:
5.0
Customer did not leave a comment.
NATHAN W
Rating:
4.0
Auto trailer had wiring problem on right side tail light. Roadside service got it working again, but it went out again the same day. I got it working again myself, but it kept going out on the road. The wiring harness at that light needs to be replaced.
JAMES S
Rating:
4.0
Time schedule online did not match with actual scheduled time. Make sure that the costumer knows that. Took off work to find out that the time scheduled online was different by 2 and a half hours later. Expectation management!
James S
Rating:
3.0
Customer did not leave a comment.
Donald C
Rating:
5.0
Customer did not leave a comment.
DONNIE J
Rating:
5.0
Customer did not leave a comment.
Kevin M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph D
Rating:
4.0
Customer did not leave a comment.
PABLO P
Rating:
4.0
Customer did not leave a comment.
TIFFANY G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALAN B
Rating:
2.0
Manager who assisted me was rude.
MONESHA G
Rating:
4.0
Customer did not leave a comment.
THOMAS F
Rating:
5.0
Customer did not leave a comment.
STEPHEN W
Rating:
5.0
Customer did not leave a comment.
SELENA R
Rating:
4.0
Customer did not leave a comment.
GARRY L
Rating:
5.0
Customer did not leave a comment.
Leonardo R
Rating:
5.0
Customer did not leave a comment.
JEREMIAH Y
Rating:
5.0
Customer did not leave a comment.
WARREN R
Rating:
3.0
Paid my monthly rent and only used 6 days and asked for a prorated amount and wasn’t given any of my the money back and wasn’t happy that they kept all the rent for the unit very unhappy
Russell P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lakeesha M
|
Overall Experience
Rating:
4.0
Odor
WILLIAM H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
raja k
|
Overall Experience
Rating:
3.0
The hours of operation are inconvenient. I could only access my unit until 10p and I work until 11p. I often sell items online from my storage and I cannot get in to ship them off in a timely manner .
JESSICA O
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
blayne w
|
Overall Experience
Rating:
4.0
I used U-Haul storage for quite a few years. I can’t complain. The consistency of the facility and people employed there have been above average.
Walter R
|
Overall Experience
Rating:
5.0
The transition into the facility and locating my unit was smooth. I was in and out with no problems.
Catesa C
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
JACOB F
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Rolette P
|
First Impressions
Rating:
5.0
Very helpful and friendly staff. Location is convenient also
DEBRA R
|
Overall Experience
Rating:
5.0
We were very pleased management was very nice and polite
Stacy H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ANTONIO W
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
nedrea l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Toya F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeyva B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
SCOTT S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
gloria w
|
Overall Experience
Rating:
5.0
Everything was good from start to finish and yes I would recommend U-Haul to family and friends. Thanks
Wanda A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GEnice T
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Rachel E
|
Overall Experience
Rating:
5.0
The online close out was not effective. I had to call for the location to close the account.
Shana W
|
Overall Experience
Rating:
5.0
The online close out was not effective. I had to call for the location to close the account.
Shana W
|
Overall Experience
Rating:
2.0
A couple of our items in climate-controlled storage were damaged by excessive heat. Temperature levels inside the facility were regularly over the threshold when we accessed our unit, especially in the summer and early fall seasons. The building itself is secure but was constantly in need of repair and maintenance. All of these factors, combined with the inconvenient location, eventually led us to find another storage solution in the area.
ADAM P
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
CHRISANGELA K
|
Overall Experience
Rating:
5.0
Great customer service
BERNADETTE S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Wanda A
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
CLARISSA L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DERRICK C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
STEFANIE D
|
Overall Experience
Rating:
4.0
It would be very helpful to have lighting inside the storage unit itself.
Noah S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alfonso H
|
Overall Experience
Rating:
5.0
Friendly and convenient
Bobby L
|
Overall Experience
Rating:
5.0
Great location. Helpful staff.
KADIJAH M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
John M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Scott L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shantal H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Aminah A
|
First Impressions
Rating:
4.0
Good experience renting from this establishment.
PAUL P
|
Overall Experience
Rating:
5.0
The facility was clean and very well maintained. Access to my unit was quick and easy
Caldwell T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
vanessa n
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAMON A
|
Overall Experience
Rating:
5.0
A 1 Crew!
Ulysses G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CECILIA M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Todd E
|
Overall Experience
Rating:
5.0
Great company.
TYLER G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marie H
|
Overall Experience
Rating:
5.0
Cory and his employees are always nice and professional
gloria w
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
mark f
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rutger G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
colin e
|
Overall Experience
Rating:
4.0
Overall experience was good
mark f
|
First Impressions
Rating:
5.0
I originally made reservations with the Ogeechee location and they completely almost ruined my moving experience with their lack of customer service and police threats because of mistakes made on their behalf however at the Abercorn store Mr Corey and his staff provided exceptional first resolution service and got everything resolved for me instantly I truly appreciate Mr Corey and the Abercorn store location. They are amazing!
IVY H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Monica J
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jeffery B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tiffany W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
jerryl r
|
Overall Experience
Rating:
5.0
Manager Cory was amazing with assisting me with my needs.
Mashari R
|
Overall Experience
Rating:
5.0
We had a storage unit booked at a different U-Haul location but they had given it away. When we arrived they sent us to Corey’s U-Haul store. He and his staff are simply awesome. They worked through the issue and found us a unit similar to the one we had originally booked. The facility is clean, al the atmosphere is friendly. The culture of this store is fantastic, way better than many other U-Haul locations I have been to. This store should be your gold standard.
Jeff M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
gloria w
|
First Impressions
Rating:
5.0
Corey and staff very professional, nice and helpful! Environment very clean.
ANGELA G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Leon S
|
Overall Experience
Rating:
4.0
I would ask to see about expanding the hours.
Michael L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
cory n
|
First Impressions
Rating:
5.0
The online "Move-in" process was great. The process was quick and easy, all the information I needed was available in one place. Access code, Unit number and facility map were all presented during the online Move-in. My unit was very clean and ready for use as promised
Caldwell T
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Mike W
|
First Impressions
Rating:
5.0
The staff and management was very accommodating due to my situation. I definitely will recommend the storage facility in the future to anyone.
DANIEL S
|
First Impressions
Rating:
5.0
The customer service team were helpful and patient to my needs as I navigated my way through obtaining a storage unit and accessing the building. The staff were always professional and knowledgeable of the Uhaul policies and procedures. The Uhaul app was easy to navigate to make my monthly payments. Overall great experience
VICINDA C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jordan c
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
LATOYA T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LUCIEN B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ANCHANET M
|
Overall Experience
Rating:
4.0
Had a u-hall truck blocking me from getting good assistance to unit.
Thron A
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Ganea M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Lezlie J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
katie h
|
Overall Experience
Rating:
5.0
I wish it would be better as far as the communication online when they say which product is available and which product is not available which storage unit is available and which storage unit is not available because it was not clear cut what was available what was it available online versus in person on the phone.
Michael L
|
Online Move In
Rating:
5.0
The staff at this location always give excellent services. They deserve an award.
SONYA P
|
Overall Experience
Rating:
4.0
How do I redeem first month free ?
Grayson C
|
Online Move In
Rating:
5.0
Teach the card stuff a little better
Stephanie J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHELBIE S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JESSICA H
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Sherri H
|
Overall Experience
Rating:
3.0
The customer service Sucks badly they all could use some training in the customer care department
Joanna P
|
Overall Experience
Rating:
1.0
They are liars
Desmond W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALEXIS y
|
Online Move In
Rating:
5.0
They were so nice!
KEONI W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Deanna G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
herman w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GLENN O
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MARCUS G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Raasheema M
|
Overall Experience
Rating:
5.0
Very helpful
vanessa n
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Michelle V
|
Overall Experience
Rating:
1.0
I did not have access to my unit for at least 15-20 days due to it being blocked by the company. When I finally did get my things out there were dropping and bugs in my furniture so I ended up having to get rid of most of my things. I was not compensated in any way for the time I did not have access to my unit. There was a point where they put a lock on my unit because I missed a payment due to changing cards and not updating it. I made the payment and called to request the lock be removed. They said they’d remove it within 24 hours. I drove an hour and a half after 48 hours and ended up having to cut the lock myself. One of the young ladies in the office was rude when I asked her who I needed to contact about the inconvenience. I will never use U-Haul for storage again. Worst experience ever hands down.
Lequan M
|
Overall Experience
Rating:
5.0
The staff there were very helpful
Deanna G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
raheem m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rosie S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joslyn H
|
First Impressions
Rating:
5.0
Everything thin was OK no problem.
Sheldon W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KIMBERLY D
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Samuel B
|
Overall Experience
Rating:
3.0
Process to rent additional 2 units was very different cult. GM spoke to me once than was difficult to contact. Felt Manager could have been more friendly and polite.
Thomas D
|
First Impressions
Rating:
3.0
Ridiculous high price per month
Jackie S
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Brenda D
|
Overall Experience
Rating:
3.0
Facility was nice and staff were very helpful. Appreciate the services that were provided.
judy j
|
First Impressions
Rating:
3.0
Checking and out was tedious. Some employees was very rude.
Rosie S
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Jennette R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EVELYN N
|
First Impressions
Rating:
4.0
Other than having a bit of a difficult time getting my access card to work in the readers, all went well.
Charles H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Corey L
|
First Impressions
Rating:
3.0
I’ve rented here twice, both pretty good experiences. The only downside was the staff in the office, it was almost impossible to get a hold of them and when I did they were rude and acted like they didn’t want to help.
Alexis b
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
David G
|
Overall Experience
Rating:
3.0
This facility has too many vehicles on site for the amount of space that is available.
Roy T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WANDA S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kyle s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Keia B
|
Overall Experience
Rating:
2.0
There seems to be mold coming from the vents at this location. Also, my access card does not work.
Devoney M
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
MICHAEL C
|
Overall Experience
Rating:
1.0
Stop always changing the price every 2 months, dead and alive animals in the unit. Give back the rest of the money what you owe because it wasn't a month before the person move out just a week. I can't say it was good because it wasn't, the prices isn't right at all.
Karen J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tiffanie w
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MICHAEL C
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Ryan P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LYNELL S
|
First Impressions
Rating:
5.0
Overall we had a very good experience with this U-Haul facility. Mr. Corey Patterson, the GM, did an outstanding job helping us resolve our bill and close the lease. I appreciate his hard work on our behalf.
Calvin W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ursula a
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
EUGENE P
|
Overall Experience
Rating:
4.0
The manager was kind. However I bought a lock at the counter i didn’t need. A lock was in the unit when I arrived, I paid for one with the online reservation.
Keyundra H
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Daniel R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alvaro C
|
Overall Experience
Rating:
5.0
Great service
Andrew B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Vincent M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Annie P
|
Online Move In
Rating:
5.0
The young man that assisted me was very professional and courteous very clear and explained everything step by step
Sophia M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alyssa H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lola R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Timothy Z
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
richard r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Oscar P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
takeisha l
|
Overall Experience
Rating:
5.0
Thank you.
stuart b
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
LENAI H
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Sarai B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
sharonta w
|
Overall Experience
Rating:
1.0
I paid for a unit and still couldn’t even get to used the unit now I wasted money and waiting for them to return it
Kadri L
|
First Impressions
Rating:
5.0
TrVon at Abercorn U-Haul was cheerful , knowledgeable and above being a Southern Gentleman.
He had a beaming personality and I look forward to seeing him again.
MARK J
|
First Impressions
Rating:
5.0
Thanks to you the U-Hual team. Great experience.
Crissy G
|
Overall Experience
Rating:
1.0
If you want me to comment it cost money okay I don't do that for free. Your front entrance needs to be paved you have potholes there that needs to be fixed you're making the money fix it
Paul C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Frankie W
|
Overall Experience
Rating:
5.0
Lakia and Dasia were great help threw the whole process was simple and easy thank u all
Kenya F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Elliott M
|
Online Move In
Rating:
5.0
Everyone was very helpful
DEMETRIUS W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Philip L
|
Online Move In
Rating:
3.0
At the end of the day all employees are not trained for storage rentals so it causes long lines waiting on a specific person. There are times the cards they give us to swipe in and out don’t work and yet again we have to wait long periods of time for something so simple. Uhaul also had never resolved an issue with a truck rental back in July of 2022, this shows how effective their customer service is.
Manita N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brittany M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Clyde W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Secret G
|
Overall Experience
Rating:
5.0
Above and beyond quality customer service.
MAMIE J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bogdan P
|
Overall Experience
Rating:
4.0
My storage unit was broken into when I was out of the country and the notification I received didn't explain what had happened. I thought it was some sort of an internet scam and didn't get any details until I returned to Savannah several weeks later. Although I don't believe anything was taken, I would have appreciated more information.
EDWARD L
|
Overall Experience
Rating:
3.0
When time to close I was sent to another place to go leave the truck at . When I got there I was not in there computer and they was trying to send me back. Called customer service was on the line for 30 minutes but thank God they took care of it so I could leave it there.
DEMETRIUS W
|
First Impressions
Rating:
1.0
They sold my dead wife belongings
antonio l
|
Overall Experience
Rating:
5.0
All satay we’re friendly and professional!
joe s
|
Overall Experience
Rating:
1.0
Horrible experience
TIMOTHY H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
OPHELIA B
|
Overall Experience
Rating:
5.0
Lakia and her staff at the Savannah Ga Abercorn St were amazing.
Elizabeth B
|
First Impressions
Rating:
1.0
They give me a uhaul that was smoking and no gas was in it.
Lee L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jerrina H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bogdan P
|
First Impressions
Rating:
5.0
The staff were all friendly, knowledgeable and helpful. The facility was clean and in a good neighborhood. My overall experience could not have been more positive. Just stellar service!
Julie O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Valecia W
|
First Impressions
Rating:
4.0
Everyone was extremely helpful. The staff was very professional and focused on service.
joe s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James K
|
Overall Experience
Rating:
2.0
Beware of leaks!!! Our entertainment center is all sorts of jacked up :(
Renee D
|
Overall Experience
Rating:
1.0
I was not able to rent a storage from this facility due to the lack of storage size. The parking lot was pretty dark when I dropped the rental truck off. As far as the storage facility lighting, I did not pay attention.
Tanya R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
THERHESA J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Clyde W
|
First Impressions
Rating:
5.0
Lakia and the staff at Abercorn are awesome and very friendly all the time. I would suggest that location to anyone.
Careen T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JANYELLE L
|
First Impressions
Rating:
3.0
Overall, I accomplished what I needed to do. Most of the staff were professional. However, one staff member was unnecessarily condescending and dismissive. I didn’t want to give a bad rating based solely on that bad interaction
jerryl r
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Matthew B
|
Overall Experience
Rating:
3.0
I was not made aware that the storage unit was on the second floor until I arrived with the belongings that were being placed in storage. I probably would have looked to another facility if I had known before hand. Carrying heavy boxes and furniture upstairs was a bit much for a septagenarian.
Hugh W
|
Online Move In
Rating:
1.0
I came in on July 5th and told the staff I was closing my storage rental. I gave a move out date of July 13, 2022. I was told I would not be charged for the entire month of July 2022. I was told Ill be charged for the 13th only, just 1 day pass my payment due date. I was charged for the entire month of July 2022. The staff also closed my account on July 14, 2022 instead of July 13, 2022, the day I left the storage.
SHANDON E
|
Overall Experience
Rating:
3.0
The facility needs more workers their is hardly no more than 02 people working at a time and causing average 40 minute waits per customer.
DANIEL S
|
Overall Experience
Rating:
2.0
Didn’t have no lights on after hours and they are ways rude in the office ,and I got tied of it and move out ..
Allana W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shanon L
|
First Impressions
Rating:
5.0
Thank for taking care of my n
barbra N
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
TRACEY S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Doug T
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Thomas J
|
Overall Experience
Rating:
5.0
Everybody was very nice and helpful
Doug T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARQUEA S
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Melissa S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VICKI H
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jamie m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brenda D
|
First Impressions
Rating:
5.0
I had no problems at all everything was kept where I put it there were no roaches no rats no critters crawling around my stuff was just like I put it in there I didn't bring home anything that I didn't put in there I'm grateful for that but no the people are great friendly you got a question to answer you immediately very helpful yes I would use them again if I needed storage again.
Leona E
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Chris R
|
Overall Experience
Rating:
5.0
The location was great the whole team took care of us. From the staff all the way up to the manager Chris. He was very professional and helpful with our move.
GLADIZ M
|
First Impressions
Rating:
5.0
Great people to deal with
Jeffrey H
|
Overall Experience
Rating:
5.0
Very helpful
Jennifer N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cynthia W
|
First Impressions
Rating:
5.0
Thanks for your help
Joseph M
|
Overall Experience
Rating:
5.0
Customer since was excellent and helped me with everything I needed and more thank you!
Christi S
|
First Impressions
Rating:
4.0
I would only not recommend the storage units because of the prices. And the units were not lit at all. Other than that, this was a helpful experience.
Alexis C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James K
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
TERESA B
|
Overall Experience
Rating:
5.0
Lakia and her team are top notch. So friendly and accommodating. Always a pleasure to deal with!
Kurt S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
donald J
|
First Impressions
Rating:
5.0
I had a lot of issues going on they took their time they work with me we got it right I appreciate it thank you Chris five stars
Leona E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TEIARA K
|
First Impressions
Rating:
5.0
just awsome
marcus i
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sabrena j
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Allison J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brandon S
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Jeremy J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SERGIO R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kareem T
|
Overall Experience
Rating:
2.0
Moved to another location after an issue with autopay and late fees. Customer Service is not a priority with management.
Nancy B
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jamie m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeffrey H
|
First Impressions
Rating:
1.0
Things had been fine, or so we thought, until we returned to clean out our unit #221 on 10/11/21. We opened the door and discovered water damage in the unit and a large box of personal clothing was damaged from laying in the water for who knows how long. I took pictures of the unit and there was white duct tape over this area, so that tells me there most likely had been water leaking previously, yet U-Haul rents the unit again w/o repairing the leak issue (taping it is like only putting a bandaid on it).
We did not purchase insurance on this unit, didn’t believe we needed to, if you take proper care of your facility. Obviously you don’t and I expect to be properly compensated for the cleaning of the clothes with hopes of getting the musty/moldy smell out.
I expect to be notified from U-Haul within the next couple days- if not, I will be following up myself.
Jean N
|
Overall Experience
Rating:
3.0
Vehicle was dirty when issued. However, vehicle made the trip.
SERGIO R
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Angel Y
|
Overall Experience
Rating:
1.0
I need someone from corporate to contact me ASAP. My unit was auctioned off and I was given the incorrect date. My brother who passed away three years ago had all of his items there and it was auctioned off at $163.00. I am really heart broken and have not been showed any form of sympathy. Nor have I been contacted by the General Manager Chris Spears. Lakia has been an angel in trying to assist me but I still do not understand why I was given the incorrect date for such a time sensitive matter.
Jylyn W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chris M
|
Online Move In
Rating:
5.0
The general manager Chris was quite helpful getting me into a storage unit. The attendant to check the trailer in was quick and friendly.
Brenda W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Paul L
|
First Impressions
Rating:
4.0
Always friendly, always professional.
TIMOTHY B
|
Overall Experience
Rating:
5.0
I was pleasantly surprised at the security and how clean it was. I just wish it was closer to my work.
marcey p
|
Overall Experience
Rating:
5.0
N/a
Swanzetta A
|
First Impressions
Rating:
5.0
Lakia and Ralph were exceptional!
Crystal C
|
Overall Experience
Rating:
5.0
Everyone was more than helpful and went above and beyond to help my Mom and I
Rosalind W
|
Overall Experience
Rating:
5.0
Staff were exceptionally friendly and helpful.
Storage containers were just big metal boxes as expected so what can you really say about that?
I would def rent here again.
JAMES K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rosalind W
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Jaymeson F
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Shanika C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
shannon s
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Ido F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carol C
|
Overall Experience
Rating:
3.0
Staff was overworked and needed help. Not enough employees scheduled causing VERY LONG wait time.
JAMES K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
todd e
|
Overall Experience
Rating:
3.0
The store hours could have been a little better since I was coming from out of town. Always ensure that the time on the website and the store are the same so that will help with a lot of confusion.
Candice J
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
ALEXIS D
|
Overall Experience
Rating:
5.0
I did not have a problem with the staff but unit rained in on some of my things
Franchette B
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
EDWARD L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
daniel h
|
Overall Experience
Rating:
3.0
You could never speak to an associate. The customer service is at an all time low.
SEBREANA P
|
Overall Experience
Rating:
5.0
The manager of the facility was excellent. She was able to multi-task while seeing to every's customer's needs by herself. I was very impressed by her professionalism and courteously in dealing with customers.
Exceptional Abilities.
jerry f
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
AGNES R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brandi L
|
Online Move In
Rating:
3.0
Don't expect for one person to give you their undivided attention. Expect them to ask the same questions repeatedly after giving them the same answers. It's like you're talking to a brick wall. Their attention spans are all over the place. Pay attention to the customer in front of you.
Candice J
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Zack S
|
First Impressions
Rating:
5.0
Lakia Williams and her staff are great to work with
Joseph W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mecca W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KIMBERLY N
|
Overall Experience
Rating:
1.0
I have pictures of the unit ceiling falling in and mold everywhere from the hot and cold weather causing moisture in a closed in unit. The weeds from outside began growing on the inside through the back of the storage unit. I had rat feces everywhere. I tried to donate much as I could of furniture items to Goodwill. I refused to take any of it into my brand new home. Everything else was packed and tossed in the trash. I can’t believe I was paying for almost 4 years to throw everything away. It was horrible. The Uhaul truck was the only thing that was great. It didn’t breakdown this time on me. I wish I could submit these pictures to show other customers. I paid on the 30th of every month which included late fees since my unit was due on the 12th of every month. I paid for Uhaul to deliver horrible services every month to me. I recommend Uhaul to upgrade the whole structure and treat customers items as they would treat their own.
latosha b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARK L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jackie S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
KIMBERLY N
|
First Impressions
Rating:
5.0
Excellent customer service
helina b
|
Overall Experience
Rating:
1.0
I was offered a month storage for free with my one way truck rental. I accepted the offer, completed the online move in process at which point I was informed everything was all set to move in. I even called the facility to ensure that if I were not available to move into the unit that my representative could do so if I had completed the online process. I work as a front line healthcare provider and had to work so asked my wife to move the contents into the unit. I gave her all the details to do so, including a screen shot of my confirmation. At the facility, the buildings were very poorly marked and when she asked the employee where the unit was, she was informed that the employee could not give her any information because the unit was not in her name. When my wife finally located the unit, with no help from staff, the codes we were given for access did not work. As I was trying to care for my patients, I was also having to try to handle this chaos over the phone with my wife. Finally, my wife forced to go back to the employee and demand assistance to access the unit. Ultimately, locating and accessing the unit took twice as long as actually moving in the contents.
As an extra bonus, to complete the online move in process to the unit, I had to pay 99.95 even though it was supposed to be free for month.
I called the location 3/25/2021 to request a refund of the 99.95. The automated system informed me it would be a 20 minute wait for a representative. After nearly 39 minutes someone came on the line. I explained the pricing issue and was told that someone from that location would call me that day. Needless to say, it is 3/29/2021 and I have still not received a call. I am currently waiting on the phone (23 minutes so far) to try to get this resolved.
I am EXTREMELY disappointed and frustrated with the entire process and would appreciate contact from someone who can help me. You guys make a point to mention on the automated phone system that calls are recorded to help keep your promises made to your customers. I would like to see proof of that.
Jennifer B
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Virginie M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Stacey l
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Krystal B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Samuel B
|
Overall Experience
Rating:
1.0
Uhaul trailer stolen, Uhaul no communication, continued to charge daily rate even though reported stolen and I had trailer insurance. To date, had to cancel card, they took over $200 unauthorized and refused to discuss or return telephone calls.
Kimberly W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VICKI H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kevin h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeremy J
|
First Impressions
Rating:
5.0
I had a person to quote Catherine storage rate to as first month free and 100.00 dollars a month. When I found out later it was not quoted correctly. The manager adjusted the late charge and the first months rent. She could not change the rate but I appreciated her trying.
Martha W
|
First Impressions
Rating:
5.0
Thanks for all your help.
Randy
Randall F
|
Overall Experience
Rating:
4.0
The people where very friendly and nice. Very helpful with the moving
tracy s
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Ronald B
|
Online Move In
Rating:
2.0
Customer did not leave a comment.
JOSETTE F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brian Y
|
First Impressions
Rating:
1.0
Bedbugs on uhaul truck and unit that got into my brand new furniture and our home on base causing us to throw out all our furniture . Staff had I don't care attitude and told my husband they didn't have bedbugs. I am in the military and I trusted
Putting my stuff in a storage and I trusted using you guys tricks to transfer my stuff without any issues. Very disappointed and have gotten military
Lawyers involved. The way I and my husband were treated were very rude. I will make sure no other military personnel goes to this uhaul 0
Jasmine C
|
Overall Experience
Rating:
5.0
I will 100% recommend this place. Really friendly staff that hustled to take care of all of our needs!
Tyler K
|
Overall Experience
Rating:
5.0
Good customer service and very helpful staff
Ron B
|
Overall Experience
Rating:
5.0
Storage unit was a great size and very accurate to the description. When I opened the door to the unit, it didn’t seem like it was as hot in there as I thought it would be being mid-August in Savannah.
Savannah S
|
Overall Experience
Rating:
5.0
good
Robert J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Earl O
|
Overall Experience
Rating:
3.0
The storage unit floor was wet. Difficulties get the purchased lock on. Spoke to someone about getting the holes on the door aligned.
Did not get the reserved truck, but accepted the one available.
herman w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kyle s
|
First Impressions
Rating:
5.0
Had a great experience, everyone was very cooperative and nice. I would use them again and would recommend them to everybody.
Nancy N
|
Overall Experience
Rating:
5.0
Lakia and her team were so friendly, helpful, and knowledgeable!
Kurt S
|
Overall Experience
Rating:
1.0
Unprofessional manager provoked an argument and ultimately called the police after she made a threat to me, the customer. After renting a truck in another state, traveling for 2 days, and arriving expecting to check in with 0 issues this was the last thing that need to happen. U-Haul’s system messed up my storage reservation and instead of leading with an explanation, she lead with attitude that was met with attitude. Aside from that, the other staff was super professional, especially Travis, who was actually able to articulate professionally all details about my unit check in process..
Amari D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shana M
|
First Impressions
Rating:
3.0
We had roaches in some of the boxes after storing them. It was disgusting. They were huge.
larry c
|
Overall Experience
Rating:
5.0
Everyone is always friendly and helpful.
Willam L
|
Overall Experience
Rating:
1.0
Worst experience I’ve ever had. NEVER coming here again for a storage unit.
Lee V
|
Overall Experience
Rating:
4.0
Convenient location. Friendly and helpful staff. My storage unit was in location subject to water run off from rain and muddy in front when it rained. Unit also leaked during rain and some of my items received minor moisture damage.
LEONARD J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
larry c
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Alyssa J
|
Overall Experience
Rating:
5.0
Very nice people and place
Joseph M
|
First Impressions
Rating:
3.0
Staff was
Friendly but upon moving things out of unit, I talked to them twice at front desk to check out and inform them everything was out of unit and we no long needed it. I was told “you’re good to go” - they didn’t get on computer and even look at my account to close out. The next week, I had a bill for the next month because they didn’t close me out! I spent half hr with customer service online having them do it
Joe K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cheryl L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bernice W
|
Overall Experience
Rating:
5.0
very helpfull and friendly staff. I really appreciate that i could recieve all of my packages there and they would often call or text me that a package had arrived.
allen s
|
Overall Experience
Rating:
5.0
I really appreciate your service.
STEPHANIE C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Alyssa J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kurt S
|
First Impressions
Rating:
5.0
Thanks for your assistance.
JEFF G
|
First Impressions
Rating:
5.0
Very helpful!!
Alison N
|
Overall Experience
Rating:
5.0
You all are such a blessing!
Cheryl L
|
First Impressions
Rating:
5.0
They where great to work with and very helpful.
Ed H
|
Overall Experience
Rating:
4.0
Facility was clean and staff friendly. Move in would have been made easier if they had a trolley or hand-truck available to use
Kelly H
|
First Impressions
Rating:
5.0
Loved the staff's willingness to help us when we discovered the assigned storage unit was too small. Everyone was very helpfu!
Rachael L
|
Overall Experience
Rating:
5.0
Very helpful! Made moving and time management run smoothly. Again keep up the work and look forward to working with you in the near future.
KEVIN W
|
First Impressions
Rating:
5.0
Lakia was especially helpful during a stressful day. Things hadn't synced up for me as I desired. She was patient and provided the right options for me.
DEBORAH b
|
First Impressions
Rating:
5.0
Excellent customer service. All representatives were exceptionally helpful.
Daryn M
|
First Impressions
Rating:
3.0
The girl Kia was rude at first but sjeb
Theresa C
|
First Impressions
Rating:
5.0
Amy abs the crew at this location were phenomenal. I’ve used uHaul services for years but this was by far the most excellent experience.
Colleen F
|
Overall Experience
Rating:
5.0
This was my first time in years with uhaul definitely one to remember Lakia and Travis were very helpful and explained everything perfect
Jasmine M
|
First Impressions
Rating:
5.0
Great service all around
christopher t
|
Overall Experience
Rating:
4.0
Thank you for your kind, and much needed help. It's certainly appreciated.
carol m
|
First Impressions
Rating:
5.0
The rental unit manager, Lakia, was and always is very helpful and friendly when I speak with her. She checked into and cleared up the issues quickly.
Leanne M
|
First Impressions
Rating:
5.0
Thanks for the exceptional service.
Mary L
|
Overall Experience
Rating:
5.0
Exceptional service the best experience I've ever had.
Kenneth B
|
First Impressions
Rating:
5.0
Excellent service provided by Tabitha, Matthew & Amy. They are ALWAYS professional, caring, efficient and respectful. They are true all-stars in providing consistent outstanding customer service.
Rated average because of the U-Haul side - I had a storage locker reserved, had to wait an hour to check in because of people trying to check out/in rental trucks. Rep that finally helped me was great
John P
|
Overall Experience
Rating:
5.0
The Abercorn staff was awesome! I appreciate all of the patience and information.
Marilynn S
|
Overall Experience
Rating:
5.0
Always great to work with you. Thank you!!!!
Robert Q
|
Overall Experience
Rating:
5.0
Uhaul on Abercorn is top notch!!
JOHNATHAN W
|
Overall Experience
Rating:
5.0
Tabitha was Awesome! She was kind and professional!
Anitra P
|
First Impressions
Rating:
5.0
Staff very helpful
HENRY W
|
Overall Experience
Rating:
5.0
My only problem was the unit was not large enough and a larger one did not become available. Ok, two problems. I had a problem with the stairs.
Charlene M
|
Overall Experience
Rating:
4.0
Staff was extremely helpful and courteous.
I would certainly use uhaul again.
LADONNA T
|
Overall Experience
Rating:
5.0
Every employee from management down was very helpful in my experience!!! Could not have had any better service!!! I have moved a lot over my years... Hopefully this is my last and what a nice way to e
Harvey R
|
Overall Experience
Rating:
5.0
Great storage place
Zeekeyshia P
|
Overall Experience
Rating:
5.0
It has been a pleasure using your facilities since January 2010. My only request would be to receive some paperwork that we had vacated the unit and it was found to be satisfactory. Thank you.
PERB F
|
Overall Experience
Rating:
3.0
Many miscommunications along the way both in Las Vegas and Savannah.
Randal W
|
Overall Experience
Rating:
5.0
Very caring, concerned employees. Have had countless experiences with U Haul. Some not too good. This was by far the best experience I have ever had over many years of doing business with this com.
Allison V
|
First Impressions
Rating:
1.0
Kindly see the letter sent to corporate about all of the hidden fees and you company feeling as though they can charge whatever they want when they want without authorization. I would NEVER recommend
Peggy a
|
Overall Experience
Rating:
1.0
Had to wait six weeks for Ubox to be removed from my property.
Had to make multiple phone calls while at work to rectify the problem.
Scott C
|
Overall Experience
Rating:
4.0
My only issue would be the price monthly for storage. I had the smallest storage and I was being charged $80 a month which I believe is pretty high since there are other places that charge half.
Joanna G
|
Overall Experience
Rating:
5.0
Amy and her entire crew always go above and beyond! You are all amazing!!!
Amber M
|
Overall Experience
Rating:
5.0
Thanks for your help
Rafael R
|
Overall Experience
Rating:
5.0
Amber was a big help when I purchased the wrong movers for the boxes I had. She took the time to help change the movers I had.Thanks again.
Donald B
|
Overall Experience
Rating:
1.0
Storage unit was absolutely filthy. Water damage, mildew and mold to more than half of our belongings. Roaches got in our boxes.
Thomas H
|
Overall Experience
Rating:
4.0
Staff was wonderful to work with.
yuri g
|
Overall Experience
Rating:
5.0
very helpful staff, especially with discarded items we could not take anywhere else.
Carolyn J
|
Overall Experience
Rating:
4.0
Had no problems and everything was good
Charron H
|
Overall Experience
Rating:
5.0
The two young ladies were amazing! They are the only good thing that happened with uhaul. They went out of their way to try and help me after my truck rental rental was an absolute nightmare.
Dawn L
|
Reservation
Rating:
4.0
The staff was very helpful and friendly, they made an effort to meet my individual needs. The Mananger and the rest of the staff, were very kind I highly recommend their services, thanks!!
Carlos T
|
Overall Experience
Rating:
5.0
Very happy with the service provided.
Marki L
|
Overall Experience
Rating:
2.0
Facility manager would not work with me on pro-rating my rent for boxes which were stored for one week out of the last month. I was told to call the owner of U-Haul. I had to call the corporate office
Melinda V
|
Overall Experience
Rating:
5.0
Thank You U-haul Savannah for all of your help. The manager Ms. Amy and Assistant manager Ms. Amber are amazing and above the curve on customer service. They are truly a credit to the U-haul company.
Taylor M
|
Overall Experience
Rating:
4.0
N/A
Shanice C
|
Overall Experience
Rating:
5.0
Amy and her crew are always exceptional - highly recommend this store!
martin b
|
Overall Experience
Rating:
5.0
This location is the best of the best hands down. Customer service is awesome. Storage is always clean and secure.
Christian M
|
Overall Experience
Rating:
5.0
When the door to our storage failed to close ..The attendant got a repairman there and did not leave unsecure til repaired. We felt comfortable leaving our unit unsupervised while they repaired it.
david b
|
Overall Experience
Rating:
5.0
Great company, I would highly recommend.
Laurie S
|
Overall Experience
Rating:
5.0
Extremely helpful, professional, and friendly. Made the whole moving experience pleasant. Thank you!
DORIS D
|
Overall Experience
Rating:
5.0
No prolems at all! Thanks
Jeff C
|
Overall Experience
Rating:
5.0
The staff was very helpful and courteous
Charlie l
|
Overall Experience
Rating:
2.0
No light inside of storage, wires hanging down, when trying to enter building. I payed on Mon. & there was a red lock, that was not removed by Wed. Gate would not open 3 times on Wed. Staff was laughi
Kathy B
|
Overall Experience
Rating:
5.0
Great Service
Thank you
Dan M
|
Overall Experience
Rating:
5.0
Extremely helpful, knowledgeable,polite, and friendly staff.
Thanks for all your help
Dan M
|
Overall Experience
Rating:
2.0
The old man in the office who said he doesn't care weather you are a customer or not he would run you down with uhaul truck. He needs a transfer out of there. No customer service experience, lack of
Esther S
|
Overall Experience
Rating:
5.0
Amy spent almost n hour cutting my lock for me and still balanced a lobby of anxious customers. Excellent service. My last 3yrs of storage there was real cool.
