Customer Reviews for U-Haul Moving & Storage of Savannah

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Savannah

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Arthur M.
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Customer did not leave a comment.

ZACHARY J.
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When I dropped off the U Haul the man who I drooped it off with was very rude and unprofessional. He was a black man with long dreads. I pulled up and he asked me what I was doing. I told him I was dropping the U haul off and he replied no your not. Not right there. Then he changed the entire tone of his voice to mock me. Very rude and unprofessional. I will not be going back to that location. In fact, it took everything I had to keep myself calm.

Alexander L.
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Customer did not leave a comment.

Paul V.
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Very quick vehicle turn in process.

Philip E.
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Truck was clean but had very bad alignment. Thankfully moved very close but needs to be fixed before someone has cargo at highway speed.

Robert J.
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Customer did not leave a comment.

TIMOTHY L.
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Customer did not leave a comment.

ELLIOTT M.
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Customer did not leave a comment.

joyce S.
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I have rented with UHaul several x's throughout the yrs. I've always had a good experience's. Thank you.

Michael M.
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Customer did not leave a comment.

Bryceton M.
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Customer did not leave a comment.

CATHY H.
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Customer did not leave a comment.

Ashley F.
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To not be so rude and actually have good customer service. The drive through people are disrespectful and don't even talk in the first place nor when spoken to. The location never has appliance dollies even when reserved. The location is below par and would not recommend it to anyone! They also charge people things they should not so you always have to look at the receipt to make sure you're not ripped off.

Estella S.
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Horrible customer service!!!!! No communication from Uhaul!!!!! Horrible experience!!!!!!!

Cassandra R.
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Timothy and jacorey were a pleasure to work with. Lovely personalities and very helpful... Got me in and out of there with no hassle. If ever asked i would definitely recommend this location to a friend. Keep up the good work

SAMMY G.
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Customer did not leave a comment.

MICHAEL R.
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Customer did not leave a comment.

BRADLEY O.
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Customer did not leave a comment.

QUINTELLA J.
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The truck didn't have a dolly which is one thing we really needed. It was too late to go back and get another one.

RICHARD K.
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Customer did not leave a comment.

Tom M.
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Customer did not leave a comment.

SHALUNDA B.
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The advertisement needs to be more in detail

Van H.
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Customer did not leave a comment.

MARK W.
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The employees were competent friendly and effective. Kudos

Beverly G.
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Greet your customers with respect

Angel Y.
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Customer did not leave a comment.

JACOB M.
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Customer did not leave a comment.

MATTHEW B.
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At the Hwy 17 location , someone canceled my reservation. I had to pick up a truck from Abercorn street location. Very enconvient. Who did that? Low score for Hwy 17 location.

RICHARD O.
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Just keep doing what they're doing they are very excellent and professional

R D.
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Customer did not leave a comment.

Daniel C.
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Customer did not leave a comment.

JOSE C.
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Customer did not leave a comment.

SUSAN H.
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Customer did not leave a comment.

BRADLEY O.
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Customer did not leave a comment.

Catherine H.
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Some of your employees are very rude & disrespectful

MARY S.
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Better explanation of the credit card hold when I first took the vehicle. I thought that was the final charge. when I brought the van back it was explained that the initial amount was a hold, and I was now being charged the final amount.

JOSEPH R.
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Customer did not leave a comment.

michael B.
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Customer did not leave a comment.

Catherine H.
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One of your employees was very rude to my mom when we returned the truck.

RAYMOND F.
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Customer did not leave a comment.

TEMPRANCE W.
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Customer did not leave a comment.

Olivia M.
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Customer did not leave a comment.

BARBARA H.
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Customer did not leave a comment.

Troy K.
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Customer did not leave a comment.

kimberly B.
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Customer did not leave a comment.

Kamura D.
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Customer did not leave a comment.

JASON W.
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Customer did not leave a comment.

DAVID A.
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Customer did not leave a comment.

CALVIN B.
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The staff were very friendly, personable, and professional. I've rented from here every time I needed moving equipment which has been several times since I've lived in Savannah for the past ten years. I will continue to do so. Repeat business is the highest compliment!

Sarah W.
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Super helpful employees! Made the experience so much better! Quick service and friendly faces ♡

Hythem M.
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Representative mistreated me and disrespected me and refused to serve me. Until assistant manager she got involved and served me in the parking lot!

EDUARDO A.
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Make the process of getting and returning the equipment faster.

Leroy J.
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The only thing they need to is kinda of speed it up some .

Somer P.
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Girl Bosses running that location! I love it. Super helpful and handled my equipment like pros.

edward B.
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The trailer was dropped off at: 2 Gateway Blvd S E Savannah Ga.

robert B.
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Very nice and efficient

Barbara P.
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Customer did not leave a comment.

Anthony B.
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Looked for a lock box to return keys to and found key return was a mail slot. An actual box may be better.

CAREY M.
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My first drop off location didn't have a license yet, so I tried to take the vehicle to another location. The person there say that I was not on the list to drop off so I can't leave the truck. I was placed on hold for 20 minutes as I was talking to a representative was places on hold and cut off which had to call back and place on hold for another 20 minutes. Bottom line I'm not happy with U-haul. I'm needing 3-4 trucks in the up coming weeks. Thinking about going with another company. I would rate customer service 1 from scale 1-5 and 1 needing improvement

MICHAEL S.
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Customer did not leave a comment.

HENRY J.
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THE STAFF WAS VERY PROFESSIONAL WITH THE CHECK IN AND WHEN I RETURNED THE TRUCK

Kimberly W. | Overall Experience |
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Uhaul trailer stolen, Uhaul no communication, continued to charge daily rate even though reported stolen and I had trailer insurance. To date, had to cancel card, they took over $200 unauthorized and refused to discuss or return telephone calls.

VERNARD J.
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Customer did not leave a comment.

TERRY M.
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Customer did not leave a comment.

VICKI H. | First Impressions |
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Customer did not leave a comment.

Johnathon G.
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Customer did not leave a comment.

Juanita B.
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The Abercorn location still accepts cash in addition to credit card pymts.... wow 👏

SAMUEL S.
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Customer did not leave a comment.

KATE M.
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Make sure the trailer lights are connected to the truck. I had to go out and personally buy connector cables because they did not hook up the trailer lights before I left the store

WALTER R.
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Customer did not leave a comment.

temprance W.
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Customer did not leave a comment.

Tracy C.
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Kari was amazing

KARLA G.
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The entire crew that night was amazing. I felt so welcomed and valued. They explained everything to me. I left there knowing how the trailer was going to pull me in the car, how fast to drive safely, and how to hookup and unhook. It was a great Experience.

Jean M.
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Customer did not leave a comment.

ROBERT E.
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It was a very busy location, but the employees were working hard and fast, but not rushing people out. All the questions were answered and the equipment was ready and working properly. Return was even busier but again was treated well and as quick as possible. Overall a very good experience.

WAYNE W.
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Customer did not leave a comment.

Elijah G.
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Customer receipts! I asked for one to be sent to my email address on file but to no avail.

ABDUL S.
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Customer did not leave a comment.

KELLI C.
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The staff doesn't even speak. Need more welcoming and inviting staff.

Janet S.
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Customer did not leave a comment.

Albert M.
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Excellent personnel at this main U-Haul Center. Ashley is extremely knowledgeable on procedures and fast to process your reservation. I highly recommend this location.

Dennis W.
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No idea

kevin h. | Overall Experience |
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Customer did not leave a comment.

ALBERT Z.
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Customer did not leave a comment.

Shirley H.
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Customer did not leave a comment.

Lyle D.
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Customer did not leave a comment.

David S.
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Rental representative was not 100% trained on computer software programs

William B.
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Customer did not leave a comment.

Piyushkumar B.
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Customer did not leave a comment.

MICHAEL R.
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Customer did not leave a comment.

Jeremy J. | First Impressions |
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Customer did not leave a comment.

Marie N.
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Customer did not leave a comment.

MICHAEL S.
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The General Manager was obnoxious, rude and certainly less than customer friendly. She does not belong in a management position with the lack of skills she has.

William M.
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Very happy with new management at abercorn!

ELIZABETH K.
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Long waits, blankets weren't in the back of the truck like we were told, had to go all the way back to get them, then we were only given half as many as we'd ordered, but we didn't realize it until it was too late to go back again. Also the passenger seat was stuck in the reclined position.

Martha W. | First Impressions |
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I had a person to quote Catherine storage rate to as first month free and 100.00 dollars a month. When I found out later it was not quoted correctly. The manager adjusted the late charge and the first months rent. She could not change the rate but I appreciated her trying.

marvin C.
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Everything was great!

Jamie M.
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Very satisfied with the service and state of the van. No issues at all. Excellent experience. Thank you.

Anthony M.
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N/A

Jessica W.
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Customer did not leave a comment.

JAMARI F.
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Customer did not leave a comment.

BRENDA B.
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Very helpful excellent service

SHERYL K.
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Very professional

Randall F. | Overall Experience |
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Thanks for all your help. Randy

CORNELIUS S.
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Customer did not leave a comment.

Susan L.
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Customer did not leave a comment.

tracy s. | Online Move In |
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The people where very friendly and nice. Very helpful with the moving

Ronald B. | Online Move In |
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Customer did not leave a comment.

JOSETTE F. | Overall Experience |
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Customer did not leave a comment.

Brian Y. | First Impressions |
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Customer did not leave a comment.

Jasmine C. | Overall Experience |
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Bedbugs on uhaul truck and unit that got into my brand new furniture and our home on base causing us to throw out all our furniture . Staff had I don't care attitude and told my husband they didn't have bedbugs. I am in the military and I trusted Putting my stuff in a storage and I trusted using you guys tricks to transfer my stuff without any issues. Very disappointed and have gotten military Lawyers involved. The way I and my husband were treated were very rude. I will make sure no other military personnel goes to this uhaul 0

Tyler K. | Overall Experience |
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I will 100% recommend this place. Really friendly staff that hustled to take care of all of our needs!

Ron B. | Overall Experience |
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Good customer service and very helpful staff

Savannah S. | Overall Experience |
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Storage unit was a great size and very accurate to the description. When I opened the door to the unit, it didn’t seem like it was as hot in there as I thought it would be being mid-August in Savannah.

Robert J. | Overall Experience |
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good

Earl O. | Overall Experience |
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Customer did not leave a comment.

herman w. | First Impressions |
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The storage unit floor was wet. Difficulties get the purchased lock on. Spoke to someone about getting the holes on the door aligned. Did not get the reserved truck, but accepted the one available.

Kyle s. | First Impressions |
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Customer did not leave a comment.

Nancy N. | Overall Experience |
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Had a great experience, everyone was very cooperative and nice. I would use them again and would recommend them to everybody.

Kurt S. | Overall Experience |
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Lakia and her team were so friendly, helpful, and knowledgeable!

Amari D. | First Impressions |
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Unprofessional manager provoked an argument and ultimately called the police after she made a threat to me, the customer. After renting a truck in another state, traveling for 2 days, and arriving expecting to check in with 0 issues this was the last thing that need to happen. U-Haul’s system messed up my storage reservation and instead of leading with an explanation, she lead with attitude that was met with attitude. Aside from that, the other staff was super professional, especially Travis, who was actually able to articulate professionally all details about my unit check in process..

Shana M. | First Impressions |
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Customer did not leave a comment.

larry c. | Overall Experience |
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We had roaches in some of the boxes after storing them. It was disgusting. They were huge.

Willam L. | Overall Experience |
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Everyone is always friendly and helpful.

Lee V. | Overall Experience |
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Worst experience I’ve ever had. NEVER coming here again for a storage unit.

LEONARD J. | Overall Experience |
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Convenient location. Friendly and helpful staff. My storage unit was in location subject to water run off from rain and muddy in front when it rained. Unit also leaked during rain and some of my items received minor moisture damage.

larry c. | First Impressions |
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Customer did not leave a comment.

Alyssa J. | Overall Experience |
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Customer did not leave a comment.

Joseph M. | First Impressions |
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Very nice people and place

Joe K. | Overall Experience |
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Staff was Friendly but upon moving things out of unit, I talked to them twice at front desk to check out and inform them everything was out of unit and we no long needed it. I was told “you’re good to go” - they didn’t get on computer and even look at my account to close out. The next week, I had a bill for the next month because they didn’t close me out! I spent half hr with customer service online having them do it

Cheryl L. | Overall Experience |
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Customer did not leave a comment.

Bernice W. | Overall Experience |
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Customer did not leave a comment.

allen s. | Overall Experience |
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very helpfull and friendly staff. I really appreciate that i could recieve all of my packages there and they would often call or text me that a package had arrived.

STEPHANIE C. | Overall Experience |
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I really appreciate your service.

Alyssa J. | First Impressions |
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Customer did not leave a comment.

Kurt S. | First Impressions |
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Customer did not leave a comment.

JEFF G. | First Impressions |
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Thanks for your assistance.

Alison N. | Overall Experience |
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Very helpful!!

Cheryl L. | First Impressions |
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You all are such a blessing!

Ed H. | Overall Experience |
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They where great to work with and very helpful.

Kelly H. | First Impressions |
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Facility was clean and staff friendly. Move in would have been made easier if they had a trolley or hand-truck available to use

Rachael L. | Overall Experience |
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Loved the staff's willingness to help us when we discovered the assigned storage unit was too small. Everyone was very helpfu!

KEVIN W. | First Impressions |
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Very helpful! Made moving and time management run smoothly. Again keep up the work and look forward to working with you in the near future.

DEBORAH b. | First Impressions |
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Lakia was especially helpful during a stressful day. Things hadn't synced up for me as I desired. She was patient and provided the right options for me.

Daryn M. | First Impressions |
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Excellent customer service. All representatives were exceptionally helpful.

Theresa C. | First Impressions |
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The girl Kia was rude at first but sjeb

Colleen F. | Overall Experience |
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Amy abs the crew at this location were phenomenal. I’ve used uHaul services for years but this was by far the most excellent experience.

Jasmine M. | First Impressions |
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This was my first time in years with uhaul definitely one to remember Lakia and Travis were very helpful and explained everything perfect

christopher t. | Overall Experience |
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Great service all around

carol m. | First Impressions |
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Thank you for your kind, and much needed help. It's certainly appreciated.

Leanne M. | First Impressions |
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The rental unit manager, Lakia, was and always is very helpful and friendly when I speak with her. She checked into and cleared up the issues quickly.

Mary L. | Overall Experience |
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Thanks for the exceptional service.

Kenneth B. | First Impressions |
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Exceptional service the best experience I've ever had.

Margo F. | First Impressions |
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Excellent service provided by Tabitha, Matthew & Amy. They are ALWAYS professional, caring, efficient and respectful. They are true all-stars in providing consistent outstanding customer service.

MARGO F. | First Impressions |
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Perfect service, compassion, respect, patience & care!

John P. | Overall Experience |
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Rated average because of the U-Haul side - I had a storage locker reserved, had to wait an hour to check in because of people trying to check out/in rental trucks. Rep that finally helped me was great

Marilynn S. | Overall Experience |
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The Abercorn staff was awesome! I appreciate all of the patience and information.

Robert Q. | Overall Experience |
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Always great to work with you. Thank you!!!!

JOHNATHAN W. | Overall Experience |
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Uhaul on Abercorn is top notch!!

Anitra P. | First Impressions |
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Tabitha was Awesome! She was kind and professional!

HENRY W. | Overall Experience |
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Staff very helpful

Charlene M. | Overall Experience |
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My only problem was the unit was not large enough and a larger one did not become available. Ok, two problems. I had a problem with the stairs.

LADONNA T. | Overall Experience |
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Staff was extremely helpful and courteous. I would certainly use uhaul again.

Harvey R. | Overall Experience |
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Every employee from management down was very helpful in my experience!!! Could not have had any better service!!! I have moved a lot over my years... Hopefully this is my last and what a nice way to e

Zeekeyshia P. | Overall Experience |
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Great storage place

PERB F. | Overall Experience |
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It has been a pleasure using your facilities since January 2010. My only request would be to receive some paperwork that we had vacated the unit and it was found to be satisfactory. Thank you.

Randal W. | Overall Experience |
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Many miscommunications along the way both in Las Vegas and Savannah.

Allison V. | First Impressions |
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Very caring, concerned employees. Have had countless experiences with U Haul. Some not too good. This was by far the best experience I have ever had over many years of doing business with this com.

Peggy a. | Overall Experience |
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Kindly see the letter sent to corporate about all of the hidden fees and you company feeling as though they can charge whatever they want when they want without authorization. I would NEVER recommend

Scott C. | Overall Experience |
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Had to wait six weeks for Ubox to be removed from my property. Had to make multiple phone calls while at work to rectify the problem.

Joanna G. | Overall Experience |
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My only issue would be the price monthly for storage. I had the smallest storage and I was being charged $80 a month which I believe is pretty high since there are other places that charge half.

Amber M. | Overall Experience |
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Amy and her entire crew always go above and beyond! You are all amazing!!!

Rafael R. | Overall Experience |
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Thanks for your help

Donald B. | Overall Experience |
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Amber was a big help when I purchased the wrong movers for the boxes I had. She took the time to help change the movers I had.Thanks again.

Thomas H. | Overall Experience |
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Storage unit was absolutely filthy. Water damage, mildew and mold to more than half of our belongings. Roaches got in our boxes.

yuri g. | Overall Experience |
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Staff was wonderful to work with.

Carolyn J. | Overall Experience |
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very helpful staff, especially with discarded items we could not take anywhere else.

Charron H. | Overall Experience |
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Had no problems and everything was good

Dawn L. | Reservation |
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The two young ladies were amazing! They are the only good thing that happened with uhaul. They went out of their way to try and help me after my truck rental rental was an absolute nightmare.

Carlos T. | Overall Experience |
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The staff was very helpful and friendly, they made an effort to meet my individual needs. The Mananger and the rest of the staff, were very kind I highly recommend their services, thanks!!

Marki L. | Overall Experience |
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Very happy with the service provided.

Melinda V. | Overall Experience |
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Facility manager would not work with me on pro-rating my rent for boxes which were stored for one week out of the last month. I was told to call the owner of U-Haul. I had to call the corporate office

Taylor M. | Overall Experience |
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Thank You U-haul Savannah for all of your help. The manager Ms. Amy and Assistant manager Ms. Amber are amazing and above the curve on customer service. They are truly a credit to the U-haul company.

Shanice C. | Overall Experience |
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N/A

martin b. | Overall Experience |
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Amy and her crew are always exceptional - highly recommend this store!

christian M. | Overall Experience |
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This location is the best of the best hands down. Customer service is awesome. Storage is always clean and secure.

david b. | Overall Experience |
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When the door to our storage failed to close ..The attendant got a repairman there and did not leave unsecure til repaired. We felt comfortable leaving our unit unsupervised while they repaired it.

Laurie S. | Overall Experience |
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Great company, I would highly recommend.

DORIS D. | Overall Experience |
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Extremely helpful, professional, and friendly. Made the whole moving experience pleasant. Thank you!

Jeff C. | Overall Experience |
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No prolems at all! Thanks

Charlie l. | Overall Experience |
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The staff was very helpful and courteous

Kathy B. | Overall Experience |
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No light inside of storage, wires hanging down, when trying to enter building. I payed on Mon. & there was a red lock, that was not removed by Wed. Gate would not open 3 times on Wed. Staff was laughi

Dan M. | Overall Experience |
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Great Service Thank you

Dan M. | Overall Experience |
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Extremely helpful, knowledgeable,polite, and friendly staff. Thanks for all your help

Esther S. | Overall Experience |
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The old man in the office who said he doesn't care weather you are a customer or not he would run you down with uhaul truck. He needs a transfer out of there. No customer service experience, lack of

HAZEL R. | Overall Experience |
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Amy spent almost n hour cutting my lock for me and still balanced a lobby of anxious customers. Excellent service. My last 3yrs of storage there was real cool.

No reviews have been submitted for this location.

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