Arthur M.
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Customer Reviews for U-Haul Moving & Storage of Savannah
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Savannah
Kimberly W.
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Overall Experience
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Uhaul trailer stolen, Uhaul no communication, continued to charge daily rate even though reported stolen and I had trailer insurance. To date, had to cancel card, they took over $200 unauthorized and refused to discuss or return telephone calls.
Martha W.
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First Impressions
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I had a person to quote Catherine storage rate to as first month free and 100.00 dollars a month. When I found out later it was not quoted correctly. The manager adjusted the late charge and the first months rent. She could not change the rate but I appreciated her trying.
Randall F.
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Overall Experience
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Thanks for all your help. Randy
tracy s.
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Online Move In
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The people where very friendly and nice. Very helpful with the moving
Jasmine C.
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Overall Experience
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Bedbugs on uhaul truck and unit that got into my brand new furniture and our home on base causing us to throw out all our furniture . Staff had I don't care attitude and told my husband they didn't have bedbugs. I am in the military and I trusted Putting my stuff in a storage and I trusted using you guys tricks to transfer my stuff without any issues. Very disappointed and have gotten military Lawyers involved. The way I and my husband were treated were very rude. I will make sure no other military personnel goes to this uhaul 0
Tyler K.
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Overall Experience
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I will 100% recommend this place. Really friendly staff that hustled to take care of all of our needs!
Ron B.
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Overall Experience
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Good customer service and very helpful staff
Savannah S.
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Overall Experience
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Storage unit was a great size and very accurate to the description. When I opened the door to the unit, it didn’t seem like it was as hot in there as I thought it would be being mid-August in Savannah.
Robert J.
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Overall Experience
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good
herman w.
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First Impressions
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The storage unit floor was wet. Difficulties get the purchased lock on. Spoke to someone about getting the holes on the door aligned. Did not get the reserved truck, but accepted the one available.
Nancy N.
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Overall Experience
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Had a great experience, everyone was very cooperative and nice. I would use them again and would recommend them to everybody.
Kurt S.
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Overall Experience
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Lakia and her team were so friendly, helpful, and knowledgeable!
Amari D.
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First Impressions
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Unprofessional manager provoked an argument and ultimately called the police after she made a threat to me, the customer. After renting a truck in another state, traveling for 2 days, and arriving expecting to check in with 0 issues this was the last thing that need to happen. U-Haul’s system messed up my storage reservation and instead of leading with an explanation, she lead with attitude that was met with attitude. Aside from that, the other staff was super professional, especially Travis, who was actually able to articulate professionally all details about my unit check in process..
larry c.
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Overall Experience
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We had roaches in some of the boxes after storing them. It was disgusting. They were huge.
Willam L.
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Overall Experience
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Everyone is always friendly and helpful.
Lee V.
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Overall Experience
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Worst experience I’ve ever had. NEVER coming here again for a storage unit.
LEONARD J.
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Overall Experience
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Convenient location. Friendly and helpful staff. My storage unit was in location subject to water run off from rain and muddy in front when it rained. Unit also leaked during rain and some of my items received minor moisture damage.
Joseph M.
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First Impressions
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Very nice people and place
Joe K.
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Overall Experience
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Staff was Friendly but upon moving things out of unit, I talked to them twice at front desk to check out and inform them everything was out of unit and we no long needed it. I was told “you’re good to go” - they didn’t get on computer and even look at my account to close out. The next week, I had a bill for the next month because they didn’t close me out! I spent half hr with customer service online having them do it
allen s.
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Overall Experience
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very helpfull and friendly staff. I really appreciate that i could recieve all of my packages there and they would often call or text me that a package had arrived.
STEPHANIE C.
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Overall Experience
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I really appreciate your service.
JEFF G.
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First Impressions
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Thanks for your assistance.
Alison N.
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Overall Experience
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Very helpful!!
Cheryl L.
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First Impressions
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You all are such a blessing!
Ed H.
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Overall Experience
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They where great to work with and very helpful.
Kelly H.
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First Impressions
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Facility was clean and staff friendly. Move in would have been made easier if they had a trolley or hand-truck available to use
Rachael L.
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Overall Experience
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Loved the staff's willingness to help us when we discovered the assigned storage unit was too small. Everyone was very helpfu!
KEVIN W.
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First Impressions
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Very helpful! Made moving and time management run smoothly. Again keep up the work and look forward to working with you in the near future.
DEBORAH b.
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First Impressions
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Lakia was especially helpful during a stressful day. Things hadn't synced up for me as I desired. She was patient and provided the right options for me.
Daryn M.
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First Impressions
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Excellent customer service. All representatives were exceptionally helpful.
Theresa C.
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First Impressions
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The girl Kia was rude at first but sjeb
Colleen F.
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Overall Experience
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Amy abs the crew at this location were phenomenal. I’ve used uHaul services for years but this was by far the most excellent experience.
Jasmine M.
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First Impressions
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This was my first time in years with uhaul definitely one to remember Lakia and Travis were very helpful and explained everything perfect
christopher t.
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Overall Experience
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Great service all around
carol m.
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First Impressions
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Thank you for your kind, and much needed help. It's certainly appreciated.
Leanne M.
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First Impressions
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The rental unit manager, Lakia, was and always is very helpful and friendly when I speak with her. She checked into and cleared up the issues quickly.
Mary L.
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Overall Experience
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Thanks for the exceptional service.
Kenneth B.
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First Impressions
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Exceptional service the best experience I've ever had.
Margo F.
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First Impressions
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Excellent service provided by Tabitha, Matthew & Amy. They are ALWAYS professional, caring, efficient and respectful. They are true all-stars in providing consistent outstanding customer service.
MARGO F.
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First Impressions
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Perfect service, compassion, respect, patience & care!
John P.
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Overall Experience
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Rated average because of the U-Haul side - I had a storage locker reserved, had to wait an hour to check in because of people trying to check out/in rental trucks. Rep that finally helped me was great
Marilynn S.
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Overall Experience
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The Abercorn staff was awesome! I appreciate all of the patience and information.
Robert Q.
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Overall Experience
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Always great to work with you. Thank you!!!!
JOHNATHAN W.
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Overall Experience
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Uhaul on Abercorn is top notch!!
Anitra P.
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First Impressions
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Tabitha was Awesome! She was kind and professional!
HENRY W.
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Overall Experience
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Staff very helpful
Charlene M.
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Overall Experience
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My only problem was the unit was not large enough and a larger one did not become available. Ok, two problems. I had a problem with the stairs.
LADONNA T.
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Overall Experience
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Staff was extremely helpful and courteous. I would certainly use uhaul again.
Harvey R.
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Overall Experience
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Every employee from management down was very helpful in my experience!!! Could not have had any better service!!! I have moved a lot over my years... Hopefully this is my last and what a nice way to e
Zeekeyshia P.
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Overall Experience
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Great storage place
PERB F.
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Overall Experience
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It has been a pleasure using your facilities since January 2010. My only request would be to receive some paperwork that we had vacated the unit and it was found to be satisfactory. Thank you.
Randal W.
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Overall Experience
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Many miscommunications along the way both in Las Vegas and Savannah.
Allison V.
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First Impressions
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Very caring, concerned employees. Have had countless experiences with U Haul. Some not too good. This was by far the best experience I have ever had over many years of doing business with this com.
Peggy a.
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Overall Experience
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Kindly see the letter sent to corporate about all of the hidden fees and you company feeling as though they can charge whatever they want when they want without authorization. I would NEVER recommend
Scott C.
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Overall Experience
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Had to wait six weeks for Ubox to be removed from my property. Had to make multiple phone calls while at work to rectify the problem.
Joanna G.
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Overall Experience
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My only issue would be the price monthly for storage. I had the smallest storage and I was being charged $80 a month which I believe is pretty high since there are other places that charge half.
Amber M.
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Overall Experience
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Amy and her entire crew always go above and beyond! You are all amazing!!!
Rafael R.
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Overall Experience
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Thanks for your help
Donald B.
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Overall Experience
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Amber was a big help when I purchased the wrong movers for the boxes I had. She took the time to help change the movers I had.Thanks again.
Thomas H.
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Overall Experience
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Storage unit was absolutely filthy. Water damage, mildew and mold to more than half of our belongings. Roaches got in our boxes.
yuri g.
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Overall Experience
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Staff was wonderful to work with.
Carolyn J.
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Overall Experience
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very helpful staff, especially with discarded items we could not take anywhere else.
Charron H.
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Overall Experience
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Had no problems and everything was good
Dawn L.
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Reservation
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The two young ladies were amazing! They are the only good thing that happened with uhaul. They went out of their way to try and help me after my truck rental rental was an absolute nightmare.
Carlos T.
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Overall Experience
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The staff was very helpful and friendly, they made an effort to meet my individual needs. The Mananger and the rest of the staff, were very kind I highly recommend their services, thanks!!
Marki L.
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Overall Experience
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Very happy with the service provided.
Melinda V.
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Overall Experience
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Facility manager would not work with me on pro-rating my rent for boxes which were stored for one week out of the last month. I was told to call the owner of U-Haul. I had to call the corporate office
Taylor M.
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Overall Experience
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Thank You U-haul Savannah for all of your help. The manager Ms. Amy and Assistant manager Ms. Amber are amazing and above the curve on customer service. They are truly a credit to the U-haul company.
Shanice C.
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Overall Experience
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N/A
martin b.
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Overall Experience
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Amy and her crew are always exceptional - highly recommend this store!
christian M.
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Overall Experience
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This location is the best of the best hands down. Customer service is awesome. Storage is always clean and secure.
david b.
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Overall Experience
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When the door to our storage failed to close ..The attendant got a repairman there and did not leave unsecure til repaired. We felt comfortable leaving our unit unsupervised while they repaired it.
Laurie S.
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Overall Experience
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Great company, I would highly recommend.
DORIS D.
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Overall Experience
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Extremely helpful, professional, and friendly. Made the whole moving experience pleasant. Thank you!
Jeff C.
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Overall Experience
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No prolems at all! Thanks
Charlie l.
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Overall Experience
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The staff was very helpful and courteous
Kathy B.
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Overall Experience
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No light inside of storage, wires hanging down, when trying to enter building. I payed on Mon. & there was a red lock, that was not removed by Wed. Gate would not open 3 times on Wed. Staff was laughi
Dan M.
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Overall Experience
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Great Service Thank you
Dan M.
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Overall Experience
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Extremely helpful, knowledgeable,polite, and friendly staff. Thanks for all your help
Esther S.
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Overall Experience
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The old man in the office who said he doesn't care weather you are a customer or not he would run you down with uhaul truck. He needs a transfer out of there. No customer service experience, lack of
HAZEL R.
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Overall Experience
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Amy spent almost n hour cutting my lock for me and still balanced a lobby of anxious customers. Excellent service. My last 3yrs of storage there was real cool.
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