Customer Reviews for U-Haul Moving & Storage of Schenectady

5,380 reviews

2516 Hamburg St   Schenectady, NY 12303
(Rt 146)

(518) 355-3560

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(518) 355-3560

2516 Hamburg St
Schenectady, NY 12303
(Rt 146)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The van we rented has low tire pressure, and needed a oil change , told the clerk and he said it was a tire sensor, only all 4 tires were low not just 1. driving in a van that smelled like cat pee was so unpleasant . The tire pressure was scary we were afraid if a tire would blow out . We had a hard time checking the van back in when we returned it as the app could not detect my locations so that was a waste of 25 minutes. noticed a mop bucket where the truck get returned and the water was black and smelled bad. this explains why the van smelled. the manager should make sure the staff is doing the job right , this really reflects the lack of management . When I rent a vehicle to move my belongings I EXPECT IT TO BE CLEAN, SMELL GOOD, AND SAFE,I do not want some other persons stench and filth left behind to mingle with my belongings, JUST AWFUL !!!!!!

TRACYJANE N. 
Rating:
3.0

Overcharged me

LAZARUSANGELA R. 
Rating:
5.0

Customer did not leave a comment.

MICHAELJ E. 
Rating:
3.0

We waited around for a half hour as it was supposed to be open at 9am. There was a line of people waiting for someone to open the store. I had to reschedule my movers. Not completely happy

Amy H. 
Rating:
5.0

The gentleman I worked with for my trailer rental drop off on 11/27/21 was very helpful, especially in the parking/drop-off of the trailer, considering I was having issues with backing the trailer into a spot. I didn't have to go into the store for the drop off, so I cannot comment, but I would recommend and I would use this store again for any rental needs.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

Vincent P. 
Rating:
2.0

The truck I was given had balled front tires and the steering was bad and the box leaked water

DONALDELMER F. 
Rating:
5.0

Customer did not leave a comment.

ROLANDA S. 
Rating:
5.0

Everything went well- staff was great

Gregory B. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
3.0

Location was OK. Truck was OK except sticky drink residue in cab center console. Online experience was not so great. changes to reservation did not update properly. Online allowed me to select an invalid drop off location. Had to fiddle around at pickup trying to figure out where to drop off near my destination.

STEVENROBERT H. 
Rating:
3.0

truck was tough running, check engine light on. But as with my last 2 rentals in the past month the customer service at this location is top notch!!!! Not their fault that the vehicles are older and tough to replace in these covid times

DONNAMARIA M. 
Rating:
5.0

Customer did not leave a comment.

DOMINGOA III G. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Staff is awesome!!

Kenneth J. 
Rating:
5.0

Customer did not leave a comment.

maryeen r.  |  Overall Experience 
Rating:
5.0

i am not a computer whiz would like other options.

Eliza K. 
Rating:
5.0

The truck has seen better days but it did the job

WILLIAMR M. 
Rating:
5.0

Customer did not leave a comment.

Israel T. 
Rating:
5.0

Customer did not leave a comment.

Renato D. 
Rating:
5.0

Customer did not leave a comment.

NICHOLASJOSEPH M. 
Rating:
5.0

I have used this UHaul site often. Helderberg Ave staff are great to work with. Thank you.

BRIANFRANCIS C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREYSCOTT C. 
Rating:
5.0

Exceptional customer service. Knowledgeable, very patient with our inquiries and extremely nice. Equipment was ready and clean.

MICHAELG C. 
Rating:
4.0

bed of truck leaked on one side

PETERJOHN S. 
Rating:
5.0

Customer did not leave a comment.

barbara B. 
Rating:
4.0

Customer did not leave a comment.

Nancy G. 
Rating:
1.0

The unit was dirty and smelled like someone transported manure in it

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

GHERIANASHLEY F. 
Rating:
5.0

Friendly staff, pleasure to do business with. Made my rental a breeze.

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

ERNESTWILLIAM JR P. 
Rating:
5.0

Customer did not leave a comment.

LS R. 
Rating:
5.0

The truck Engine light was on and it ran horribly.

JENNIFERANN K. 
Rating:
5.0

Customer did not leave a comment.

Vern D. 
Rating:
5.0

Customer did not leave a comment.

ANNMARIE S. 
Rating:
5.0

The 2 young men at customer service were excellent

DONNA M. 
Rating:
5.0

Customer did not leave a comment.

Janet B. 
Rating:
1.0

The truck had several issues. Should not be renting out trucks that have safety issues.

NICOLLEA N. 
Rating:
5.0

Customer did not leave a comment.

ERICK M. 
Rating:
3.0

I'm not happy that I had insurance, And My Mirror broke, and I was not componsated for the damage, or a refund back on a 10day early leave,no report just an assumption that I broke my well wrapped mirror....Yet another mirror glass table top an two 50 inch t.v were all packed safely, being that I believe it was broken from the other units. .....!Why have insurance when it's not really protection, a Money scam, Not happy Alida Drake!!!!!!

Alida D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jean R. 
Rating:
4.0

Clean frost off windows on cold mornings.

ROBERT M. 
Rating:
1.0

There was a $20 fee for returning the truck after hours that I was not aware of. I rented the truck from 5:30–7:30. The next day I received the email receipt and realized a after hour charge was charged. I could of easily returned the truck during regular business hours to avoid the charge.

Derrick S. 
Rating:
4.0

Customer did not leave a comment.

JIMMYDALE M. 
Rating:
5.0

Customer did not leave a comment.

theresa H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMJ III S. 
Rating:
5.0

Customer did not leave a comment.

Octavia T. 
Rating:
5.0

Customer did not leave a comment.

Albin Z. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

SAMUELP C. 
Rating:
5.0

The associates working were great! Both very knowledgeable, friendly and patient.

Jenna C. 
Rating:
1.0

I made the reservation on line but called to confirm twice!!! The reservation was ONE WAY Schenectady NY to New Bedford MA.When we arrived they told us that it was not booked for one way and we had to go to Albany to get another truck. I refused. After several calls we were able to get a truck. But they told us that we could return to anywhere in MA but apparently they booked it for Boston. When we returned it we were charged an extra $30 . This is NOT what you need when moving!!!

ALFREDO V. 
Rating:
5.0

Everything was good no issues of concern and equipment and truck was all clean upon pickup customer service was also very nice there.

STEPHANIEY M. 
Rating:
3.0

Customer did not leave a comment.

Avinash B. 
Rating:
5.0

Customer did not leave a comment.

patrick D. 
Rating:
5.0

Same guy always working alone and always doing an amazing and professional job!

SAMUELLEWIS D. 
Rating:
5.0

Customer did not leave a comment.

FRED H. 
Rating:
5.0

n/a

Brian G. 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
Rating:
5.0

The girl who checked me in was pleasant. When I returned, a young black male helped us, especially when my passenger was nervous. He talked to her and helped her out. Kindness matters and he was awesome. Sorry I didn't get his name

KARENANN K. 
Rating:
5.0

The staff were incredibly friendly and had a wonderful sense of humor for the semi early mid morning pick up. They truly made the day better just by being nice and having fun with what they were doing.

Cija T. 
Rating:
3.0

The customer service at pickup was terrible. They were rude and dismissive. At drop-off it was much better(different person)

Scott H. 
Rating:
3.0

Did online registration. Waste of time. Nothing was retained in the system except my basic account info. Had to input info again at the counter. Trailer had left side light not working. Sent out anyway without repair. Associate started to help another customer before finishing with my rental. Another associate saw me waiting and came to help. Return was very fast and easy.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Darrel L. 
Rating:
3.0

More people need to get involved to help customers.

STEVENP T. 
Rating:
4.0

Trailer had no tail lights and we were traveling at night. Better maintenance

SHAWNMICHAEL T. 
Rating:
3.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Both the gentlemen (pickup and return) were friendly and very professional. Kudos to them both!

Patrick B. 
Rating:
5.0

Corey (spelling?) was absolutely fantastic. Quick, efficient, friendly, knowledgable, polite. The other guy there that same morning seemed great as well! Totally impressed and would use this location again in a heartbeat. Thank you!

CHRISTOPHERTYLER K. 
Rating:
5.0

Customer did not leave a comment.

Raekeesha R. 
Rating:
4.0

Self checkout with the app is not self checkout.

David H. 
Rating:
4.0

Customer did not leave a comment.

Heaven D. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

JOANNEKATHERINE G. 
Rating:
2.0

The truck I got leaked! And twice my reservation was changed & tried to be changed! I needed the truck longer than planned & was charged a rediculas amount of money that I didn't know about upfront! I've asked for the number to the corporate office & nobody either knows it or won't give it out! This last time I rented a truck will probably be my last time! I don't intend to rent from Uhaul again! And definitely won't suggest to friends! Have kept the truck overnight before & never had a problem! Now I get hit with a nasty charge! Employees half the time don't know if truck was returned!! Very unsatisfied!!!!

Raymond M. 
Rating:
5.0

Really nice and well run place. Used it a couple times and same experience. Thanks

MARKA M. 
Rating:
5.0

There was a long line to check in for the van on Saturday morning. More staff at busy times would be good. There was a confusion with final costs charged, but it was immediately corrected when I informed them. Well done!

PETERR B. 
Rating:
4.0

The truck provided had wheels out of balance so keeping up on the highway past 65 was very shaky. Made the 1,900 mile trip a bit unpleasant. It also had a check engine light on for a loose gas cap / evaporative system failure.

JASONM T. 
Rating:
5.0

Customer did not leave a comment.

Peter P. 
Rating:
3.0

The trailer we reserved wasn't available. We then had to get a truck, however it was smaller than what we originally were getting with the trailer which forced us to make multiple trips costing time. We also had to pay for gas and miles (however the employee did discount it for us). Then upon returning it the next day we get accused of not giving them the key and was being told to pay for a new one. A supervisor got on the phone and apologized and told us not to worry about it and they will keep looking for the key.

Kyle H. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Very good company 👍

Salah M. 
Rating:
5.0

Equipment was damaged by a previous family and not properly fixed. Passenger side Fender was digging into tire after the trailer was loaded. Please call for additional infomation.

WILLIAMB S. 
Rating:
5.0

Customer did not leave a comment.

SHEILAD R. 
Rating:
5.0

Customer did not leave a comment.

Tamara B. 
Rating:
5.0

Customer did not leave a comment.

Lance A. 
Rating:
5.0

All good

WILLIAML R. 
Rating:
3.0

The wait times for pickup were too long.

Amanda G. 
Rating:
3.0

Everything was acceptable

Fred F. 
Rating:
5.0

Every employee that I interacted with was courteous and professional

BRUCEANTHONY S. 
Rating:
5.0

You took excellent care for me there's not nothing to improve

Sandra H. 
Rating:
1.0

Mileage from trip start was incorrect tank was not on full as promised wait for checkout was over an hour when returned vehicle no one was there although facility was suppose to be open by 7

Michael L. 
Rating:
1.0

The store was supposed to be open at 7 am. Had a reservation scheduled for 7 am. Store didn't open until 8:18 am. My plans were haulted due to this locations unprofessional behavior.

Royston G. 
Rating:
5.0

the guy who helped me I think his name is Corey was very helpfull and great customer service

Chandev P. 
Rating:
3.0

At no fault to the location, my reservation for a 26 foot truck was not available. 3 customers with a 26 foot truck was unavailable. The location gave me a 15foot truck and discounted the mileage.

WILLIAME J. 
Rating:
5.0

No comments.

Tumeshwar P. 
Rating:
1.0

Moving is stressful to begin with. Staff was below par here. I show up to get my truck that was reserved and no truck because the person before me did not return it. And there was no plan b. Cost me more money with my current landlord because I couldn't get all my stuff out. Link to check in was errored and the CSR had me on hold more than 30 minutes and still never came back on the line with me. I would never recommend this store to anyone unless I was referring where NOT to go.

Giachelina jacky C. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

CANDYK W. 
Rating:
1.0

Had a reservation for a closer location got sent to a further one last minute had to pay more for milage due to it

AMANDA S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMSTEVEN S. 
Rating:
5.0

The U Haul store is well rn, and I was taken are of very well

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Gerard L.  |  Overall Experience 
Rating:
5.0

Shatek was EXTREMELY helpful, friendly and knowledgeable.

Carlos C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elaina M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shamika w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samantha L.  |  First Impressions 
Rating:
5.0

Staff was friendly and helpful.

Elaina M.  |  First Impressions 
No reviews have been submitted for this location.

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