Customer Reviews for U-Haul Moving & Storage of Schererville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Schererville

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everett S.
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I returned the vehicle to location of pickup in under 2 hours for a total of 19 miles. The drop off was not put in the system. I received several calls the following day stating the vehicle was not returned. Call were even made to my wife's job. The staff at the Shererville IN location was unaware the vehicle was returned the following day. Totally irresponsible! I will not rent there ever again.

CLARENCE W.
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I talked to Crystal,she was pleasant to talk to and very professional. She explained to me what I needed to know,showed me my truck and away I went. Thank you all.

STEPHEN P.
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I have to say very very friendly staff,picking up and dropping of I will use this location if ever needed thank you steve parker

Joseph L.
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Courtney was very helpful and kind. Would recommend her and this location to anyone!

ASHLEY M. | Overall Experience |
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Customer did not leave a comment.

COLTON L.
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The tow dolly I rented had a tail light out when I left the store and the employee didn't let me know. I got pulled over for it and when I looked the tow dolly over again the chains never were connected to the tongue of the dolly properly. They were connected to each other not the tongue of the tow dolly. After dropping the tow dolly of and telling the same employee that attached it to my vehicle, all he had to say was he didn't see the light out and sorry for improper installation and that the police officer didn't know what he was talking about. I will never rent from uhaul again!

FREDERICK B.
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Nice people and sincere about helping customers

LENNY D.
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Customer did not leave a comment.

BOBBY D.
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Great experience

ALFRED D.
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Great place to rent a trailer. They r very nice here and know their stuff. Will rent only from them

GERMAN G.
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Customer did not leave a comment.

Michael F.
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They do not answer the phone. I was given the direct number, but they had the phones routed to corporate. I noted there was a problem with my equipment when I arrived home, and was unable to return to Uhaul. I was on hold for 46 minutes, and no one in Schererville ever answered the phone during normal business hours. Young man that help me desperately needs training. First told me my rental was not at the facility, until coworkers corrected him. He took 10 minutes to hook up 3 chains. He could not figure out how to loop the chain through the hitch hole, and hook back to itself. His solution, twist (bind) the chain, until is was not dragging the ground. I fixed this once I got home. He did not review the equipment with me, demonstrate the features, or even ask if I was familiar.

John H.
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Customer did not leave a comment.

JEFF M.
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Customer did not leave a comment.

Anthony B.
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Instruct your employees to get off their collective ass and DO SOMETHING! I had to check in my own reservation online only to be asked THE SAME QUESTIONS I JUST ANSWERED ONLINE! I then had to confirm the condition and gas level of the truck I was renting, all while these two BOZOS were sitting behind the counter AND NEVER MOVED! after that, I had to return to the store after I had left to get the BLANKETS ,THAT I PAID FOR ,THAT WERE NOT ON THE TRUCK. What am I paying for? I'm DOING ALL OF THE WORK. YOUR SERVICE SUCKS! Because of this I was given a $50 refund and I WILL BE FOLLOWING UP ON THIS MONDAY!

CHARLES S.
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Customer did not leave a comment.

Sally L.
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Customer did not leave a comment.

John H.
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This place is great! I use this location a lot, every one is very helpful.

john M.
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Everything went perfectly smooth

Kevin G.
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Nobody was at the counter area or anywhere to be found for at least five minutes. This was the first time the vehicle I rented was clean.

Linda C.
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Customer did not leave a comment.

MICHAEL K.
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Customer did not leave a comment.

JOHN H.
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Your facility was great. However, I originally reserved my truck from the Alsip, IL store and found out my truck wasn't coming back until 4pm the day I needed it. Trying to get.thru on the phone is crazy. I waited probably 45 minutes and then was directed to call the district (?) number to see if they could help me locate a truck. Again I waited on hold forever and then the recording wasn't working so I had to call the store back and wait on hold FOREVER AGAIN. Finally got someone very nice and very helpful who found me a truck at your store around where my son lives so he could pick it up. After all that though everything was great and easy pick up and return. Thank you

WILLIAM S.
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They do a great job!! Trailer was waiting for us when we arrived! Thanks! Christie

DANIEL M.
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Customer did not leave a comment.

scott P.
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Customer did not leave a comment.

DARRYL B.
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Very fast and friendly service

MARK H.
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Staff was very friendly and knowledgeable.

Eric Y.
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Customer did not leave a comment.

Gregory A.
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Courtney is the best and needs promoted. All the front line employees were awesome during my 37 day ordeal. Craig Wilson is excellent at his job. Phil the general manager... I really need to speak with Joe Shoen

THERESA B.
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Customer did not leave a comment.

MATTHEW M. | Overall Experience |
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Phil was an awesome and professional representative of Uhaul. I will be using Uhaul again simply based on this young man

BRUCE H.
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None at this time

JOSEPH A.
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More employees at locations

THOMAS M.
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Customer did not leave a comment.

HECTOR T.
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Excellent customer service at the store.

JOHN W.
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customer service was very good

Gregory A.
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phil needs help

terry K.
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Great people are very convenient location one stop shop I did my car wash next door and grabbed a bucket of chicken from teibels along with a pound of butter smeared on it it was great got myself a auto transport and got on the road u-haul was very excellent

Roy M.
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Drivers side door on vehicle very hard to close and brake rotors are warped. Otherwise all good.

david A.
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Customer did not leave a comment.

Chris B.
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Customer did not leave a comment.

jim L.
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Customer did not leave a comment.

terry K.
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Highly recommend this facility for pick up or drop off of u-haul equipment the manager has his team in a top condition staff was very friendly. Service was excellent thought I was at a Texaco gas station back in the seventies when the service people all ran out to help me. Allie was awesome

Walter K.
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Nothing is perfect 👌

Sandra P.
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Customer did not leave a comment.

Anna T.
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Customer did not leave a comment.

richard S.
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Great staff. Left my eye glasses there on a previous trip (3 months ago). they still had them! Can you believe that. Service is great & fast throughout the process. There is actually another U-haul closer to my home than this one. Rather go here!

PHILLIP C.
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Customer did not leave a comment.

JOHN A.
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people were professional and very friendly

Salvador R.
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Very streamlined experience. Thank you

PAWEL Z.
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Customer did not leave a comment.

JESSE G.
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Customer did not leave a comment.

Kevin D.
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Customer did not leave a comment.

Daniel B.
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Very happy. Pricing very good for the trailer I used. Employees friendly and helpful. Quick service which was best of all.

Patricia M.
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Customer did not leave a comment.

LUIS A.
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They are doing a great job at this location better than merrillville location thanks for the service

RAJENDRAKUMAR P.
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Excellent service and great service staff

PAMELA A H.
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Customer did not leave a comment.

Patrick Y.
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Customer did not leave a comment.

THOMAS Q.
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Nice store. Attendent was fairly thorough. No complaints from me.

Thomas W.
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Customer did not leave a comment.

JAMES S.
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Customer did not leave a comment.

Lynniece S.
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The first 26 ft truck made jerking like motion & seemed as if it was going to stop running when we drove it on expressway. We returned to the facility & swapped out that truck for a same size truck, which ran much better.

JORGE A.
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Customer did not leave a comment.

Aaron S. | Overall Experience |
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Customer did not leave a comment.

RICHARD S.
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Can't think of anything. Extremely friendly staff. Explained everything in detail. Selected the correct equipment such as hitch, ball.

Keith L.
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Customer did not leave a comment.

MATTHEW A.
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Customer did not leave a comment.

Timothy K.
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Great staff

MIKE N.
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Customer did not leave a comment.

David B.
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Customer did not leave a comment.

MICHAEL B.
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Customer did not leave a comment.

DAVID R.
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Customer did not leave a comment.

Derek T.
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Customer did not leave a comment.

Jason K.
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Customer did not leave a comment.

Tamara K.
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The truck did not have a full tank, the young lady that I dealt with was quite rude. Overall truck rode terribly.

LESLIE B.
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Customer did not leave a comment.

Raven J.
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Customer did not leave a comment.

RAYMOND M.
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Staff is always pleasant and accommodating.

Anthony J.
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Customer did not leave a comment.

DONNA F.
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Customer did not leave a comment.

Patrick M.
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Very friendly and efficient and spot on! I would absolutely recommend U-Haul to anyone. Schererville location, fantastic 5 out of 5 stars!

DIANE C.
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Went perfect.

Jimmy W.
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Good customer service

william S.
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Customer did not leave a comment.

Karen E.
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If a customer makes an online rental to include dollies that are not in the truck make sure to communicate to the customer WHERE to get the items they are paying for. It may only be $17 but the move takes longer without the right equipment!

BILLY N.
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Customer did not leave a comment.

DAVID B.
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Answer the phone!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Bob H.
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Customer did not leave a comment.

Gregory A. | First Impressions |
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Courtney and Phil were awesome....

JEFFERY J.
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Customer did not leave a comment.

Jose A.
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Customer did not leave a comment.

Yvonne S. | Overall Experience |
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Customer did not leave a comment.

ANTHONY H.
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Customer service was extremely slow. They were not accommodating to it neither. Didnt apologize for the wait and the manager didn't even care to help. All around bad service

Stephen M.
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Customer did not leave a comment.

BILL G.
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Customer did not leave a comment.

David W.
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Nothing!! The girls were great! Hard working smart!

Matthew D.
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Customer did not leave a comment.

Keith T.
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Customer did not leave a comment.

TIMOTHY W.
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Not much. Great people and service

Saraya S.
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Customer did not leave a comment.

JOHN C.
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Long trips are harder without cruise control

BRANDON B.
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Customer did not leave a comment.

Stephen B.
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Customer did not leave a comment.

JULIA R. | First Impressions |
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Staff was very helpful, curtious, professional and knowledgeable with all my needs. Thank you!

Chris s. | First Impressions |
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Thank you for everything you did for me

amber f. | Overall Experience |
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Customer did not leave a comment.

MARYANN D. | Overall Experience |
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Customer did not leave a comment.

Brandon B. | Overall Experience |
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Customer did not leave a comment.

Kimberly M. | First Impressions |
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The staff (female) went above and beyond to help us with reserving the unit over the phone. Once we arrived to finalize the rental, we were helped right away by friendly staff and they even gave us a lock for free. Although that seems insignificant, it really made a stressful day a little less so. Your team at this location is superior to any other facility I’ve used in the past and I would recommend this facility to anyone in need of storage or uhaul rental. Thank you for hiring quality staff which ensured our stellar experience!

Suzy M. | Overall Experience |
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every person at u haul was great excellent no complains no problems yes I would recommend them to any person that needs to rent or storage thank you every person at u haul you were great to me suzy mcgarr

Pamela B. | Overall Experience |
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Thank you, if I need to I would come back and use you again.

kathy M. | First Impressions |
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Customer did not leave a comment.

Dessie J. | Overall Experience |
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WILL USE EVERYTIME

alvin m. | First Impressions |
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A great trip. No problems

Jonathan O. | First Impressions |
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We had a smooth check-in and were able to set up storage efficiently. Thanks to a great team and we look forward to using you all in the future.

John M. | Overall Experience |
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Good staff

Joshua S. | Overall Experience |
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N/A

Rebecca S. | Overall Experience |
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Thank you for helping with my successful move!

VAN J. | First Impressions |
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Highly rated

VAN J. | First Impressions |
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Very professional and helpful

Renelda G. | Overall Experience |
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Good serv

Renelda G. | First Impressions |
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p;easant staff, but gate issue opening

Cecelia B. | Overall Experience |
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Staff was super. Put my lock on wrong and got a call to come and secure. Not strong enough to get door down, staff came to help. Love your box program.

Daniel H. | Overall Experience |
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I think you people could not do any better then you did

sharon m. | First Impressions |
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I had to keep my truck more days than planned because of poor customer service. The truck we wanted was not available. The storage facility location was unavailable. It was a mess from start to finish

Daniel H. | First Impressions |
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you show me everything I asked Thank You

Cecelia B. | First Impressions |
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Needed tonincrease from 10x10 to a 10x20. Didn’t have one so helped me get to 10x10s. They looked out for my best interest.

Kevin M. | Overall Experience |
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I have had my storage unit close to a year and had no issues.

Lydia B. | Overall Experience |
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Secure and convenient.

Robert M. | First Impressions |
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Everything was kool . Keep it up

Jeffery S. | First Impressions |
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Had major problems with the truck shaking

Melissa E. | Overall Experience |
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Mice tore up all of our stuff!!! I had paid close to 3 grand and all my stuff is now ruined! I contacted uhaul and yet to get a response back to sue over this!!!this is an outrage holes an pee feeces!

Ruth O. | First Impressions |
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The presence of the rat trap in the unit worried me. The folks on site were super helpful.

LATONYA W. | Overall Experience |
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I would recommend this Uhaul facility for truck rental

Lydia B. | First Impressions |
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The employees and services were very helpful. Thanks for making the transition easier.

Don M. | Overall Experience |
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Excellent service

Amy V. | First Impressions |
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I found this location to be very professional and extremely helpful would highly recommend this location

ladena i. | Overall Experience |
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Phil was great!

edwina a. | First Impressions |
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Great!!!

VERONICA A. | Overall Experience |
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Good service.

DENNIS M. | Overall Experience |
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Everything went well.

STEPHEN H. | Overall Experience |
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good service

steve s. | Overall Experience |
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Completely satisfied.

Mary L. | Overall Experience |
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Every thing was very good.

No reviews have been submitted for this location.

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