Customer Reviews for U-Haul Moving & Storage of Schererville

5495 reviews

1861 US Rte 41   Schererville, IN 46375
(S Of Rte 30 on US 41 Between Tiebels & Mcdonalds)

(219) 322-2043

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(219) 322-2043

1861 US Rte 41
Schererville, IN 46375
(S Of Rte 30 on US 41 Between Tiebels & Mcdonalds)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Business was good, not super friendly.

ANTHONY R. 
Rating:
5.0

Great customer service

GEORGE J. 
Rating:
5.0

great experience, everything went well and the van was perfect!

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHF M. 
Rating:
3.0

Customer did not leave a comment.

Adam F.  |  First Impressions 
Rating:
5.0

No problem

Jerry P. 
Rating:
4.0

Customer did not leave a comment.

Barry W.  |  Overall Experience 
Rating:
4.0

Delivery and pickup of box was very efficient at the final destination.

Janet G. 
Rating:
1.0

Rats from this storage area ate my Fulton sofas x 2 and other materials in my storage— I didn’t have rats in my belongings before just in case anyone wants to know — I even found a died one on the floor in the storage area. I lost a lot of my storage and had to throw it out because of the infestation. Staff did not disclose that mice/ rats was even a risk at that facility.

JEANNE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank R. 
Rating:
5.0

Customer did not leave a comment.

Kyle H. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

sometimes on hold longer than I'd like

kelly h.  |  First Impressions 
Rating:
5.0

Phillip the policy when others use the trucks and bring back the truck on quarter or less then a quarter tank is not a good policy. I drove 30-miles and used almost 5-gallons of gas to bring back the tank to quarter tank. The frustration of stopping for gas to start you trip and return the truck stopping for gas again. The next person who use the truck will have the same problem. When the tank is Half knowing when your finish and return the truck to half to top off again will not use 5-gallons for 30 miles. Just a suggestion.

RAY T. 
Rating:
5.0

everything was great start to finish

LANA B. 
Rating:
5.0

Customer did not leave a comment.

RONALD R. 
Rating:
5.0

Customer did not leave a comment.

Lauren W. 
Rating:
5.0

Customer did not leave a comment.

DARNELL A.  |  Overall Experience 
Rating:
5.0

Girls at counter and who checked vehicle in were very friendly and courteous - they were following COVID safety protocols (masks, gloves, etc.) .. I wish customer service could always be this nice!! :-)

Craig P. 
Rating:
4.0

.

MARK L. 
Rating:
1.0

Christina Patrick was very rude. I did not get my rental at the designated time!

KRISTEN V. 
Rating:
5.0

Very courteous and knowledgeable, friendly, affordable

JOSE V. 
Rating:
5.0

Customer did not leave a comment.

GREGORY W. 
Rating:
3.0

The monthly cost is too expensive. I am now in Florida living and storage units here (same size) are $75/ month.

Jeff m.  |  Overall Experience 
Rating:
5.0

Have more stock.

David T. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Always treated well at this location. Equipment always works and the staff are friendly and helpful.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Harold M. 
Rating:
3.0

Fix your online system

JEFFREY V. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND H. 
Rating:
1.0

Customer did not leave a comment.

Pamela D. 
Rating:
5.0

Customer did not leave a comment.

ROLANDO D. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

The staff did a fine job.

RICHARD N. 
Rating:
5.0

Excellent customer service team. Thank you for a truly professional experience.

David B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory W. 
Rating:
5.0

Customer did not leave a comment.

WENDI C. 
Rating:
4.0

Customer did not leave a comment.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

Randy T. 
Rating:
5.0

Customer did not leave a comment.

SARA D. 
Rating:
5.0

My experience was great. Keep doing what you're doing.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Heather H. 
Rating:
5.0

Although our rental experience was nice - the return process was a nightmare. We were at the return location for almost an hour trying to get into the system before we finally left praying to God that we wouldn't occur additional charges. The next day, my husband spend more than an hour on the phone trying to get through to someone. It was a very stressful end to a long day.

Zachary M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
1.0

Due to recent problem of equipment from Schererville location being in poor condition for maintenance. I was left stranded on the side of the road with a trailer with a broken Axle and it almost caused a 5 car collision. Along with stranding me an additional day in South Carolina with over $500 in out of pocket costs to get home . Strand Storage did an excellent job trying to help me get back on the road to make the 14hr drive home a day late and additional day leave off work

DANA T. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

The guy at the counter... brown hair. Great help! He worked on Sunday 4/18 when I returned my trailer and he was great! He helped me understand everything and I thank him for his help!

KARLA V. 
Rating:
5.0

I had issues as mentioned above with not receiving materials to help me move. I was not communicated with of how these charges would be removed from my credit card and/or any kind of apology for my inconvenience.

Danielle K. 
Rating:
5.0

I don't have her name but, the young woman who helped us on April 15 and 16 was amazing. She was very professional, cheerful, encouraging and handled our needs perfectly both days. We unexpectedly needed a truck on the 16th and she really helped us out. Great job!

WILLIAM S. 
Rating:
5.0

They did a Great job. Customer service was great AS well.

DAVID M. 
Rating:
5.0

Customer service is great, truck was clean. Quick and simple pick-up, and return! Thank you Uhaul for your great service and reasonable rates.

DONNA M. 
Rating:
5.0

Customer did not leave a comment.

Joel G. 
Rating:
4.0

Customer did not leave a comment.

Yolondia B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT ERVIN C. 
Rating:
5.0

Customer did not leave a comment.

SUSAN H. 
Rating:
5.0

We were told there was a dolly and blankets in the truck when we picked it up and there were not when we got to our destination. Had we known there were not we would have rented some. Luckily we were able to improvise and not damage the furniture we were moving.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

STEWART G. 
Rating:
5.0

Employees were great truck worn

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

HERIBERTO M. 
Rating:
5.0

Nothing...went real smooth

Michael M. 
Rating:
5.0

Always like working with the Schererville location. Manager Cortney is a credit to the company!!!

JOSEPH K. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
2.0

The truck was not ready upon arrival for my 9:30 reservation, which failed to meet the on time guarantee. The attendant went out to clean the truck after I checked in and he realized we needed the truck. Because of this, the back of the truck was soaking wet with cleaner, which is not ideal when moving items in cardboard boxes. Unfortunately we didnt realize this until we arrived at our storage unit to load the truck but had no means of drying the entire truck bed floor.

KURT M. 
Rating:
5.0

I love the Uhaul Location in Sherrillville. The employees are all kind and friendly and they make sure their customers are taken good care of. I have no complaints. I will continue to do business with them. Thank you Uhaul In Sherrillville

CASANDRA M. 
Rating:
4.0

Customer did not leave a comment.

LOUIS W. 
Rating:
4.0

I made my reservation for a 15 foot truck in OAk Lawn, Illinois several weeks ahead of my move. The day before my move I was told that there were no 15 foot trucks available only a 10 or a 20 foot truck. I opted for the 20 foot only to find out that we would have to travel into Indiana (an hour away)to pick it up with no other options. Added much stress to my move. VERY DISAPPOINTED in your services.

JOANNE N. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE F. 
Rating:
5.0

I had reserved a 26 footer but there was some issues with it so they offered me a 17 footer at a lesser rate and for my trouble they gave me a $50 credit towards my bill which I greatly appreciated overall very professional and satisfying experience

JEFFREY S. 
Rating:
5.0

The person I dealt with was very professional and good to work with. I am very satisfied.

Richard T. 
Rating:
4.0

Customer did not leave a comment.

Mikyl F. 
Rating:
4.0

Customer did not leave a comment.

Roy M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Well, since I was stuck in the mud and was told that, eventhough I paid for the insurance and roadside assistance, I WOULD BE RESPONSIBLE FOR SERVICE PROVIDERS FEES I feel that you cocksuckers stole $14 from me for the absolute worthless insurance/roadside assistance. You are very lucky that I returned your fucking truck back to you in 1 piece! I should have rammed it through the front door and claimed the brakes didn't work.

Matthew C. 
Rating:
5.0

Very understanding. Had to adjust the time a few more hours with NO PROBLEMS! EXCELLENT!

REGINALD P. 
Rating:
5.0

Nothing.

PAUL V. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL M. 
Rating:
5.0

Need better customer service when calling with issues. When I did reach someone they resolved my issues but...., I called four times and waited over 20 minutes without reaching a live person. When I did finally reach someone I waited 57 minutes for a representative, then the entire call took 1 hour and ten minutes. That is redicuous! That person did give me another number where someone answered in a timely manner but this was not a number available online. Your system for reaching a live person is flawed and weak.

Matthew N. 
Rating:
5.0

This location was very clean. Our truck was in good working order!

ROBERT M. 
Rating:
5.0

all seemed good. there was a line, only issue.

RICHARD L. 
Rating:
4.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

A very nice facility. Staff very friendly and efficient.

Gary W. 
Rating:
5.0

Customer did not leave a comment.

Craig M. 
Rating:
5.0

Excellent service, professional workers!

TINA Y. 
Rating:
5.0

Fantastic A+ Staff here is top notch, if I could rate this higher than 5 stars I would.

Philipp W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HARRY W. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

DERRICK M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

Easy drop off service. Great service.

TERRY H. 
Rating:
1.0

Customer did not leave a comment.

michael B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL E. 
Rating:
1.0

Customer did not leave a comment.

Brett V. 
Rating:
5.0

Employee handled everything quickly. Gave me all the info I needed and the process was very efficient. Reserving the truck online was not. I just needed the vehicle but had to click past a number of different screens just to be able to reserve the only thing I needed. I did not like that. Returned the truck after hours and the location services on my phone wasn't working and it wouldn't let me click to the next screen. Had to give up on that and call customer service. Lady on the other end was nice and helped me return the truck over the phone. Overall the employee interaction I had was good but everything I had to do online was not pleasant.

Jose D. 
Rating:
5.0

Customers service was great

DARIUS R. 
Rating:
4.0

Wipers were terrible!

MICHAEL C. 
Rating:
4.0

Overall solid experience and the equipment worked realty well. The team i communicated with on the phone was exceptional. The team at the counter live when i went to pick up the truck did their job and that was about it.

MARK V. 
Rating:
1.0

The bed of the truck was filled and packed with ice and snow. Extremely rude service. Will never use this location again.

SANDRA S. 
Rating:
2.0

Employees need to be on the counter ready to wait on customers - Not in back. Dress code needs to be enforced - Not very professional having a nose ring.

MICHAEL C. 
Rating:
5.0

I asked Eric to replace the broken passenger wiper he did but did not check the drivers. When I used the wiper it was broken also and scratched the windshield.

RAY T. 
Rating:
5.0

Staff was friendly and helpful. A very pleasant experience all around.

Nicholas S. 
Rating:
5.0

Customer did not leave a comment.

KARLYN F. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
5.0

I was very satisfied, I dealt with the owner on pick up, Very nice guy Drop off was simple

JOSEPH G. 
Rating:
5.0

Everything was very smooth!

BERNARD V. 
Rating:
5.0

Customer did not leave a comment.

RANDY H. 
Rating:
3.0

Get your system up to speed. Could not find my reservation 😡 had to do over . At return can't print receipt.

Clark G. 
Rating:
5.0

Fast and friendly service. Easy pick up and easy return. Will be using again soon.

WILLIAM H. 
Rating:
5.0

Everything was great. I’m finally in my new house. If I ever need storage again, I’ll be sure to use you again. Thank you

Angelique C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANNEY H.  |  First Impressions 
Rating:
5.0

Kristian showed excellent customer service. She was very courageous and helpful. Much better than the service i received from the manger in Calumet City. She save the day thankyou Kristian.

renelda f.  |  Overall Experience 
Rating:
5.0

All was good.

Hanger C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ASHLEY M.  |  Overall Experience 
Rating:
5.0

Phil was an awesome and professional representative of Uhaul. I will be using Uhaul again simply based on this young man

MATTHEW M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Aaron S.  |  Overall Experience 
Rating:
5.0

Courtney and Phil were awesome....

Gregory A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yvonne S.  |  Overall Experience 
Rating:
5.0

Staff was very helpful, curtious, professional and knowledgeable with all my needs. Thank you!

JULIA R.  |  First Impressions 
Rating:
5.0

Thank you for everything you did for me

Chris s.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

amber f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARYANN D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon B.  |  Overall Experience 
Rating:
5.0

The staff (female) went above and beyond to help us with reserving the unit over the phone. Once we arrived to finalize the rental, we were helped right away by friendly staff and they even gave us a lock for free. Although that seems insignificant, it really made a stressful day a little less so. Your team at this location is superior to any other facility I’ve used in the past and I would recommend this facility to anyone in need of storage or uhaul rental. Thank you for hiring quality staff which ensured our stellar experience!

Kimberly M.  |  First Impressions 
Rating:
5.0

every person at u haul was great excellent no complains no problems yes I would recommend them to any person that needs to rent or storage thank you every person at u haul you were great to me suzy mcgarr

Suzy M.  |  Overall Experience 
Rating:
5.0

Thank you, if I need to I would come back and use you again.

Pamela B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kathy M.  |  First Impressions 
Rating:
5.0

WILL USE EVERYTIME

Dessie J.  |  Overall Experience 
Rating:
5.0

A great trip. No problems

alvin m.  |  First Impressions 
Rating:
5.0

We had a smooth check-in and were able to set up storage efficiently. Thanks to a great team and we look forward to using you all in the future.

Jonathan O.  |  First Impressions 
Rating:
5.0

Good staff

John M.  |  Overall Experience 
Rating:
5.0

N/A

Joshua S.  |  Overall Experience 
Rating:
4.0

Thank you for helping with my successful move!

Rebecca S.  |  Overall Experience 
Rating:
5.0

Highly rated

VAN J.  |  First Impressions 
Rating:
5.0

Very professional and helpful

VAN J.  |  First Impressions 
Rating:
5.0

Good serv

Renelda G.  |  Overall Experience 
Rating:
4.0

p;easant staff, but gate issue opening

Renelda G.  |  First Impressions 
Rating:
5.0

Staff was super. Put my lock on wrong and got a call to come and secure. Not strong enough to get door down, staff came to help. Love your box program.

Cecelia B.  |  Overall Experience 
Rating:
4.0

I think you people could not do any better then you did

Daniel H.  |  Overall Experience 
Rating:
1.0

I had to keep my truck more days than planned because of poor customer service. The truck we wanted was not available. The storage facility location was unavailable. It was a mess from start to finish

sharon m.  |  First Impressions 
Rating:
4.0

you show me everything I asked Thank You

Daniel H.  |  First Impressions 
Rating:
5.0

Needed tonincrease from 10x10 to a 10x20. Didn’t have one so helped me get to 10x10s. They looked out for my best interest.

Cecelia B.  |  First Impressions 
Rating:
5.0

I have had my storage unit close to a year and had no issues.

Kevin M.  |  Overall Experience 
Rating:
5.0

Secure and convenient.

Lydia B.  |  Overall Experience 
Rating:
4.0

Everything was kool . Keep it up

Robert M.  |  First Impressions 
Rating:
1.0

Had major problems with the truck shaking

Jeffery S.  |  First Impressions 
Rating:
1.0

Mice tore up all of our stuff!!! I had paid close to 3 grand and all my stuff is now ruined! I contacted uhaul and yet to get a response back to sue over this!!!this is an outrage holes an pee feeces!

Melissa E.  |  Overall Experience 
Rating:
4.0

The presence of the rat trap in the unit worried me. The folks on site were super helpful.

Ruth O.  |  First Impressions 
Rating:
3.0

I would recommend this Uhaul facility for truck rental

LATONYA W.  |  Overall Experience 
Rating:
5.0

The employees and services were very helpful. Thanks for making the transition easier.

Lydia B.  |  First Impressions 
Rating:
5.0

Excellent service

Don M.  |  Overall Experience 
Rating:
5.0

I found this location to be very professional and extremely helpful would highly recommend this location

Amy V.  |  First Impressions 
Rating:
5.0

Phil was great!

ladena i.  |  Overall Experience 
Rating:
3.0

Great!!!

edwina a.  |  First Impressions 
Rating:
5.0

Good service.

VERONICA A.  |  Overall Experience 
Rating:
5.0

Everything went well.

DENNIS M.  |  Overall Experience 
Rating:
5.0

good service

STEPHEN H.  |  Overall Experience 
Rating:
5.0

Completely satisfied.

steve s.  |  Overall Experience 
Rating:
4.0

Every thing was very good.

Mary L.  |  Overall Experience 
No reviews have been submitted for this location.

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