Customer Reviews for U-Haul Moving & Storage of Schererville

5447 reviews

1861 US Rte 41   Schererville, IN 46375
(S Of Rte 30 on US 41 Between Tiebels & Mcdonalds)

(219) 322-2043

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(219) 322-2043

1861 US Rte 41
Schererville, IN 46375
(S Of Rte 30 on US 41 Between Tiebels & Mcdonalds)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I don't have her name but, the young woman who helped us on April 15 and 16 was amazing. She was very professional, cheerful, encouraging and handled our needs perfectly both days. We unexpectedly needed a truck on the 16th and she really helped us out. Great job!

WILLIAM S. 
Rating:
5.0

They did a Great job. Customer service was great AS well.

DAVID M. 
Rating:
5.0

Customer service is great, truck was clean. Quick and simple pick-up, and return! Thank you Uhaul for your great service and reasonable rates.

DONNA M. 
Rating:
5.0

Customer did not leave a comment.

Joel G. 
Rating:
4.0

Customer did not leave a comment.

Yolondia B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT ERVIN C. 
Rating:
5.0

Customer did not leave a comment.

SUSAN H. 
Rating:
5.0

We were told there was a dolly and blankets in the truck when we picked it up and there were not when we got to our destination. Had we known there were not we would have rented some. Luckily we were able to improvise and not damage the furniture we were moving.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

STEWART G. 
Rating:
5.0

Employees were great truck worn

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

HERIBERTO M. 
Rating:
5.0

Nothing...went real smooth

Michael M. 
Rating:
5.0

Always like working with the Schererville location. Manager Cortney is a credit to the company!!!

JOSEPH K. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
2.0

The truck was not ready upon arrival for my 9:30 reservation, which failed to meet the on time guarantee. The attendant went out to clean the truck after I checked in and he realized we needed the truck. Because of this, the back of the truck was soaking wet with cleaner, which is not ideal when moving items in cardboard boxes. Unfortunately we didnt realize this until we arrived at our storage unit to load the truck but had no means of drying the entire truck bed floor.

KURT M. 
Rating:
5.0

I love the Uhaul Location in Sherrillville. The employees are all kind and friendly and they make sure their customers are taken good care of. I have no complaints. I will continue to do business with them. Thank you Uhaul In Sherrillville

CASANDRA M. 
Rating:
4.0

Customer did not leave a comment.

LOUIS W. 
Rating:
4.0

I made my reservation for a 15 foot truck in OAk Lawn, Illinois several weeks ahead of my move. The day before my move I was told that there were no 15 foot trucks available only a 10 or a 20 foot truck. I opted for the 20 foot only to find out that we would have to travel into Indiana (an hour away)to pick it up with no other options. Added much stress to my move. VERY DISAPPOINTED in your services.

JOANNE N. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE F. 
Rating:
5.0

I had reserved a 26 footer but there was some issues with it so they offered me a 17 footer at a lesser rate and for my trouble they gave me a $50 credit towards my bill which I greatly appreciated overall very professional and satisfying experience

JEFFREY S. 
Rating:
5.0

The person I dealt with was very professional and good to work with. I am very satisfied.

Richard T. 
Rating:
4.0

Customer did not leave a comment.

Mikyl F. 
Rating:
4.0

Customer did not leave a comment.

Roy M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Well, since I was stuck in the mud and was told that, eventhough I paid for the insurance and roadside assistance, I WOULD BE RESPONSIBLE FOR SERVICE PROVIDERS FEES I feel that you cocksuckers stole $14 from me for the absolute worthless insurance/roadside assistance. You are very lucky that I returned your fucking truck back to you in 1 piece! I should have rammed it through the front door and claimed the brakes didn't work.

Matthew C. 
Rating:
5.0

Very understanding. Had to adjust the time a few more hours with NO PROBLEMS! EXCELLENT!

REGINALD P. 
Rating:
5.0

Nothing.

PAUL V. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL M. 
Rating:
5.0

Need better customer service when calling with issues. When I did reach someone they resolved my issues but...., I called four times and waited over 20 minutes without reaching a live person. When I did finally reach someone I waited 57 minutes for a representative, then the entire call took 1 hour and ten minutes. That is redicuous! That person did give me another number where someone answered in a timely manner but this was not a number available online. Your system for reaching a live person is flawed and weak.

Matthew N. 
Rating:
5.0

This location was very clean. Our truck was in good working order!

ROBERT M. 
Rating:
5.0

all seemed good. there was a line, only issue.

RICHARD L. 
Rating:
4.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

A very nice facility. Staff very friendly and efficient.

Gary W. 
Rating:
5.0

Customer did not leave a comment.

Craig M. 
Rating:
5.0

Excellent service, professional workers!

TINA Y. 
Rating:
5.0

Fantastic A+ Staff here is top notch, if I could rate this higher than 5 stars I would.

Philipp W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HARRY W. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

DERRICK M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

Easy drop off service. Great service.

TERRY H. 
Rating:
1.0

Customer did not leave a comment.

michael B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL E. 
Rating:
1.0

Customer did not leave a comment.

Brett V. 
Rating:
5.0

Employee handled everything quickly. Gave me all the info I needed and the process was very efficient. Reserving the truck online was not. I just needed the vehicle but had to click past a number of different screens just to be able to reserve the only thing I needed. I did not like that. Returned the truck after hours and the location services on my phone wasn't working and it wouldn't let me click to the next screen. Had to give up on that and call customer service. Lady on the other end was nice and helped me return the truck over the phone. Overall the employee interaction I had was good but everything I had to do online was not pleasant.

Jose D. 
Rating:
5.0

Customers service was great

DARIUS R. 
Rating:
4.0

Wipers were terrible!

MICHAEL C. 
Rating:
4.0

Overall solid experience and the equipment worked realty well. The team i communicated with on the phone was exceptional. The team at the counter live when i went to pick up the truck did their job and that was about it.

MARK V. 
Rating:
1.0

The bed of the truck was filled and packed with ice and snow. Extremely rude service. Will never use this location again.

SANDRA S. 
Rating:
2.0

Employees need to be on the counter ready to wait on customers - Not in back. Dress code needs to be enforced - Not very professional having a nose ring.

MICHAEL C. 
Rating:
5.0

I asked Eric to replace the broken passenger wiper he did but did not check the drivers. When I used the wiper it was broken also and scratched the windshield.

RAY T. 
Rating:
5.0

Staff was friendly and helpful. A very pleasant experience all around.

Nicholas S. 
Rating:
5.0

Customer did not leave a comment.

KARLYN F. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
5.0

I was very satisfied, I dealt with the owner on pick up, Very nice guy Drop off was simple

JOSEPH G. 
Rating:
5.0

Everything was very smooth!

BERNARD V. 
Rating:
5.0

Customer did not leave a comment.

RANDY H. 
Rating:
3.0

Get your system up to speed. Could not find my reservation 😡 had to do over . At return can't print receipt.

Clark G. 
Rating:
5.0

Fast and friendly service. Easy pick up and easy return. Will be using again soon.

WILLIAM H. 
Rating:
5.0

Nothing. Service was quick and she was very nice and helpful. Place was clean. Great job.

JACK A. 
Rating:
5.0

Customer did not leave a comment.

CRAIG S. 
Rating:
1.0

Two people from u haul were standing by the tonque of the rental trailer.i was backing up to it.i was thinking they were going to tell me when to stop.they didn't and I backed into the trailer and scratched my new bumper...ridiculous...and the trailer was covered in 6 inches of snow.i asked if they were going to clean it off and I got no reply.

WAYNE S. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE O. 
Rating:
3.0

Customer did not leave a comment.

Lawrence C. 
Rating:
5.0

The team is professional and the experience is always great. I only use this site because I know i am always treated well and equipment is well maintained and ready at the agreed to time.

TIMOTHY M. 
Rating:
5.0

I rented some furniture dollies, and they didn't have any left, so I had to buy some. Overall, though, a very good experience. The staff was very friendly and professional.

NEVA S. 
Rating:
4.0

Customer did not leave a comment.

Stephen D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
1.0

They make me feel like I was from another planet... asking me for passports I did say anything because I was in need of the truck truck was frozen with no gas and he makes me feel like I was in front of immigrations judge

ADALBERTO M. 
Rating:
5.0

Great friendly service. Renting a truck was fast and easy and reasonable.

CARRIE S. 
Rating:
5.0

Everything was great. I’m finally in my new house. If I ever need storage again, I’ll be sure to use you again. Thank you

Angelique C.  |  Overall Experience 
Rating:
5.0

When we returned the truck, Christine explained about 2 tollway charges on 294 we would receive and what to do about paying them. She gave us a receipt quickly. Very nice and polite employee to answer our questions.

JANET D. 
Rating:
4.0

Customer did not leave a comment.

JOYCE A. 
Rating:
3.0

Employees Christina as well as general manager were rude and then lied to protect employee. Will never return to this location.

Marc B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

Dianne R. 
Rating:
5.0

Keep doing the same thing, by providing a clean, good working environment.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

MLADEN Z. 
Rating:
5.0

The people were great to deal with. Very friendly and helpful. I rent form this location when ever possible.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Victoria S. 
Rating:
3.0

A $20 service fee to review equipment brought back seems excessive, especially when the app would not allow me to take pictures from my phone.

Aaron G. 
Rating:
5.0

Keep doing it the same way

Sharon H. 
Rating:
3.0

Customer did not leave a comment.

Benjamin H. 
Rating:
5.0

Continue with good customer service

YUEN T. 
Rating:
4.0

having a young girl trying to lift the tongue of a heavy trailer is totally wrong. noone else around to help lift. No lift tools to help her either.

BERNARD S. 
Rating:
5.0

Great people

NAZARIY L. 
Rating:
5.0

Nothing! The attendant (Allie) made it fast and even hooked up the trailer quickly!

LAROY G. 
Rating:
4.0

I was just surprised at the cost otherwise, as always, it is a great experience

ERWIN H. 
Rating:
5.0

Customer did not leave a comment.

PHILIP J. 
Rating:
5.0

Every person I had interaction with was kind, knowledgeable, informative and patient as my moving needs continually changed.

Michelle L. 
Rating:
5.0

Customer did not leave a comment.

ADAM B. 
Rating:
5.0

The lady who initially took care of setting up my trailer is honestly very professional and one of the best. I have dealt with her in the past and she's very friendly and professional definitely makes you feel welcomed, will definitely be going back for my rental needs. Also equipment worked very well for what we needed it for definitely will recommend this place to anyone who needs a rental.

Ulices M. 
Rating:
5.0

Great experience

Ruben C. 
Rating:
5.0

Make it easier to find trailer rental price.

MARK H. 
Rating:
4.0

Provide fill up service. The truck I had was almost unbearably loud.

Lindsay T. 
Rating:
3.0

The trailer leaked. Our things got wet

ROBERT S. 
Rating:
5.0

Nothing. Everyone was very friendly and attentive.

MARK H. 
Rating:
5.0

I had a very good u-haul experience from start to finish they really help me through my situation even extended my trailer an extra day so I can get the job done with definitely rap from them again Paul was very helpful at drop off. Very nice clean facility restrooms were Very clean staff was very helpful

terry K. 
Rating:
4.0

Customer did not leave a comment.

Gerald L. 
Rating:
5.0

All was great.. manager Phil and the blonde girl with the tattoos I forget her name ,sorry lol are very helpful and always make renting equipment fast and an easy process ...I always rent from this location

ALEXANDER L. 
Rating:
5.0

Everything went smoothly. It seemed like the cashier took a little longer than it should have but otherwise great experience

VICTOR M. 
Rating:
5.0

Customer did not leave a comment.

DANNEY H.  |  First Impressions 
Rating:
5.0

Kristian showed excellent customer service. She was very courageous and helpful. Much better than the service i received from the manger in Calumet City. She save the day thankyou Kristian.

renelda f.  |  Overall Experience 
Rating:
5.0

All was good.

Hanger C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ASHLEY M.  |  Overall Experience 
Rating:
5.0

Phil was an awesome and professional representative of Uhaul. I will be using Uhaul again simply based on this young man

MATTHEW M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Aaron S.  |  Overall Experience 
Rating:
5.0

Courtney and Phil were awesome....

Gregory A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yvonne S.  |  Overall Experience 
Rating:
5.0

Staff was very helpful, curtious, professional and knowledgeable with all my needs. Thank you!

JULIA R.  |  First Impressions 
Rating:
5.0

Thank you for everything you did for me

Chris s.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

amber f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARYANN D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon B.  |  Overall Experience 
Rating:
5.0

The staff (female) went above and beyond to help us with reserving the unit over the phone. Once we arrived to finalize the rental, we were helped right away by friendly staff and they even gave us a lock for free. Although that seems insignificant, it really made a stressful day a little less so. Your team at this location is superior to any other facility I’ve used in the past and I would recommend this facility to anyone in need of storage or uhaul rental. Thank you for hiring quality staff which ensured our stellar experience!

Kimberly M.  |  First Impressions 
Rating:
5.0

every person at u haul was great excellent no complains no problems yes I would recommend them to any person that needs to rent or storage thank you every person at u haul you were great to me suzy mcgarr

Suzy M.  |  Overall Experience 
Rating:
5.0

Thank you, if I need to I would come back and use you again.

Pamela B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kathy M.  |  First Impressions 
Rating:
5.0

WILL USE EVERYTIME

Dessie J.  |  Overall Experience 
Rating:
5.0

A great trip. No problems

alvin m.  |  First Impressions 
Rating:
5.0

We had a smooth check-in and were able to set up storage efficiently. Thanks to a great team and we look forward to using you all in the future.

Jonathan O.  |  First Impressions 
Rating:
5.0

Good staff

John M.  |  Overall Experience 
Rating:
5.0

N/A

Joshua S.  |  Overall Experience 
Rating:
4.0

Thank you for helping with my successful move!

Rebecca S.  |  Overall Experience 
Rating:
5.0

Highly rated

VAN J.  |  First Impressions 
Rating:
5.0

Very professional and helpful

VAN J.  |  First Impressions 
Rating:
5.0

Good serv

Renelda G.  |  Overall Experience 
Rating:
4.0

p;easant staff, but gate issue opening

Renelda G.  |  First Impressions 
Rating:
5.0

Staff was super. Put my lock on wrong and got a call to come and secure. Not strong enough to get door down, staff came to help. Love your box program.

Cecelia B.  |  Overall Experience 
Rating:
4.0

I think you people could not do any better then you did

Daniel H.  |  Overall Experience 
Rating:
1.0

I had to keep my truck more days than planned because of poor customer service. The truck we wanted was not available. The storage facility location was unavailable. It was a mess from start to finish

sharon m.  |  First Impressions 
Rating:
4.0

you show me everything I asked Thank You

Daniel H.  |  First Impressions 
Rating:
5.0

Needed tonincrease from 10x10 to a 10x20. Didn’t have one so helped me get to 10x10s. They looked out for my best interest.

Cecelia B.  |  First Impressions 
Rating:
5.0

I have had my storage unit close to a year and had no issues.

Kevin M.  |  Overall Experience 
Rating:
5.0

Secure and convenient.

Lydia B.  |  Overall Experience 
Rating:
4.0

Everything was kool . Keep it up

Robert M.  |  First Impressions 
Rating:
1.0

Had major problems with the truck shaking

Jeffery S.  |  First Impressions 
Rating:
1.0

Mice tore up all of our stuff!!! I had paid close to 3 grand and all my stuff is now ruined! I contacted uhaul and yet to get a response back to sue over this!!!this is an outrage holes an pee feeces!

Melissa E.  |  Overall Experience 
Rating:
4.0

The presence of the rat trap in the unit worried me. The folks on site were super helpful.

Ruth O.  |  First Impressions 
Rating:
3.0

I would recommend this Uhaul facility for truck rental

LATONYA W.  |  Overall Experience 
Rating:
5.0

The employees and services were very helpful. Thanks for making the transition easier.

Lydia B.  |  First Impressions 
Rating:
5.0

Excellent service

Don M.  |  Overall Experience 
Rating:
5.0

I found this location to be very professional and extremely helpful would highly recommend this location

Amy V.  |  First Impressions 
Rating:
5.0

Phil was great!

ladena i.  |  Overall Experience 
Rating:
3.0

Great!!!

edwina a.  |  First Impressions 
Rating:
5.0

Good service.

VERONICA A.  |  Overall Experience 
Rating:
5.0

Everything went well.

DENNIS M.  |  Overall Experience 
Rating:
5.0

good service

STEPHEN H.  |  Overall Experience 
Rating:
5.0

Completely satisfied.

steve s.  |  Overall Experience 
Rating:
4.0

Every thing was very good.

Mary L.  |  Overall Experience 
No reviews have been submitted for this location.

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