The only drawback we had was upon on arrival to pick-up the truck. We waited for over 20 minutes inside the store before anyone acknowledged us to help us. I even wandered outside and employees saw me, and still nothing was done.Jeffrey M.
Customer Reviews for U-Haul Moving & Storage of Schererville
Schererville, IN 46375
(S Of Rte 30 on US 41 Between Tiebels & Mcdonalds)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The employees were competent , helpful and friendlyâ€¦Thomas W.
Customer did not leave a comment.Leeann W.
Told them about the gas said they understood and still overcharged. Drove 47 miles out 30 dollars in, mmp on the truck is 10mpg so I actually put 13 mmp more than it stated but yet get overcharged. ScamSinisa S.
Everyone is very helpfull.Steve B.
Customer did not leave a comment.Ayanna B.
Customer did not leave a comment.Michael B.
Excellent Customer ServiceSteve K.
Customer did not leave a comment.William M.
Customer did not leave a comment.George R.
Customer did not leave a comment.Mike K.
Customer did not leave a comment.Robert F.
Customer did not leave a comment.Mike F.
Customer did not leave a comment.Mike B.
Customer did not leave a comment.Chris P.
Customer did not leave a comment.Chris P.
The staff was absolutely amazing!David M.
Brianna was outstanding and took extra time to help me with my contract! She has great Customer Service skills and answered my questions. I would go back to UHaul because of Brianna. UHaul website is not user friendly and changes items at checkout. Not impressed with UHaul's online service.scott B.
Customer did not leave a comment.Jeremy P.
The person who checked in the rental charged me for 2 gallons of fuel even though I returned it with more fuel than it had when I rented it and your customer service hasn't replied to several EmailsMark C.
Customer did not leave a comment.Daryl D.
Very nice staffSam H.
Customer did not leave a comment.ashley H.
Customer did not leave a comment.Albert C.
Customer did not leave a comment.Ireneusz W.
Overall good as the comments I stated above.Linda M.
The woman manager made sure I was accomodated properly for a mix up that happened! Thanks!Arbery B.
Remove the governors on the truck. The top speed is 75 mph. Do you know what that means with semi trucks all around you going down hill. Not a good feeling when you're about to be run over. Wrong thing to have on the truck.Tom A.
Customer did not leave a comment.Jay H.
Better explain rental options, also to return uhaul after hours with phone did not work, tried calling customer service never got ahold of anyone. So unfortunately had to pay the $20 next day fee. Really poor experience at the endAndrew M.
Customer did not leave a comment.Larry Z.
Customer did not leave a comment.Emma F.
Customer did not leave a comment.Randall S.
I never received my email receiptChristopher L.
Customer did not leave a comment.Jitendera P.
My van was pulling to the right and it was dirty when I picked it up the outside lots of dents in it.Jerome P.
The office was closed when I dropped off the truckalisha P.
great location. employees were very nice and helpfulBrandon F.
Customer did not leave a comment.karen K.
Customer did not leave a comment.Bruce G.
Sales force was extremely friendly and informative. I am A frequent renter of trailers. Everyone is so helpful. Best Uhaul center ever.Robert S.
Nothing! The staff was friendly and helpful. The equipment was immaculate. It couldn't have been cleaner.Cynthia W.
Customer did not leave a comment.Pamela E.
Ask if I need rope or securing devices to prevent sliding of thingsmichael C.
Customer did not leave a comment.Adam G.
Customer did not leave a comment.EDDIE H.
The employees who checked me in and out were all professional, courteous and efficient. I am always very impressed with this location and never have any problems.MICHAEL P.
Fast friendly and easy. Too bad I won't be using uhaul again because of pickup location.Lionel K.
Very friendly, kind, knowledgeable staff!Nancy G.
I have used the Schererville location a couple of times. The staff there is ALWAYS helpful and very knowledgeable! The vans/trucks are well maintained and in good shape!MAX R.
Customer did not leave a comment.Lawrence S.
Customer did not leave a comment.BASMA A.
Great service. Satisfied frequent renter.Robert S.
Customer did not leave a comment.Anne F.
Customer did not leave a comment.Donald S.
Make sure trucks are clean and properly maintained. Employees never walked me to the truck, they said here's the number, it's out in the lot. I've used facility numerous times and the service was always good. Employees need to be trained!Robert B.
Customer did not leave a comment.Michael D.
I was told a price from someone at the call center and this location wouldn't honor it. Plus the young lady decided it was more important for her to be â€œrightâ€ then it was to display good customer experience. I told her it would be the last I came there and her response was that's your choiceBetty B.
Customer did not leave a comment.EUGENE C.
Customer did not leave a comment.PRENTICE S.
Customer did not leave a comment.DOUGLAS G.
Have great associates like the ones at schererville indiana.stevew B.
Customer did not leave a comment.Charles Z.
I was charged for the containers after returning them. Plus of the 8 boxes they were assigned to multiple locations that made it difficult to work through issues with what box went to what store. To get a refund I was told to work through each store individually. I called Uhaul national to resolve the issue and they were not very helpful. Eventually someone from Uhaul national called me back and is giving me the refund on all the mischarges.Joe P.
Customer did not leave a comment.Debrah E.
Customer did not leave a comment.LAURA P.
Customer did not leave a comment.Terry Z.
Customer did not leave a comment.William Z.
Customer did not leave a comment.Mike B.
Customer did not leave a comment.mike R.
Customer did not leave a comment.Edward S.
Customer did not leave a comment.Patrick J R.
Everything was amazing everybody was friendly and all my items were safe and soundMARKEYA L. | Overall Experience
Customer did not leave a comment.ROY C.
Key for ignition was tricky to turn on truck. Back door was kind hard to open.Kenneth H.
Customer did not leave a comment.Bryan B.
Counter staff were friendly and efficient.Kevin B.
Customer did not leave a comment.Jonathan V.
Website had issues accessing my camera with clarity. Couldn't turn flash off to take clear photo.ANDREW W.
Excellent service and equipment.Paul V.
Having a well lit location would be nice considering you have to take several pictures, and with good lighting the photos will come out better.Myron M.
Customer did not leave a comment.shawn A.
Great help at the desk top notch serviceterry K.
Customer did not leave a comment.Lloyd P. | First Impressions
Customer did not leave a comment.Lisa S.
Customer did not leave a comment.Leo R.
Customer did not leave a comment.Valerie M. | Overall Experience
Customer did not leave a comment.Kevin P.
The customer check text and application was not user friendly and unexpected. I had an appointment to meet and did not have the time to putz with a fiddley application prior to leaving. This is a real deterrent to considering U-Haul for future rentals.Robert H.
Customer did not leave a comment.matthew A.
Courtney was Awesome! 😎JOHN M.
Customer did not leave a comment.Versye O.
The girl that checked us in was very fast, friendly, and accommodating. The after hours checkout was awful. My husband waited well over a half hour in the parking lot because the uhaul after hours return online would not find his reservation and then he waited on hold for forever for someone in customer service to help him.Davis S.
Customer did not leave a comment.Tom K.
Great customer service.SEAN A.
Customer did not leave a comment.Albert Y.
Customer did not leave a comment.WILLIAM F.
Customer did not leave a comment.cindy W.
The truck we had was really hard too keep on the road it was all over the place I've rented from u guys many of times but this truck this time was horrible also sound like the exhaust was leaking ate gas like water I almost was so scared too drive it like it didn't even wanna make it up the hills luckily we only had too go 37 miles there and back def need too check this truck out it's sad cause the guy told me when we got it that the truck was a newer one but I find that hard too believe thanx usually everything is good but this was the worstVICKI P.
Pretty much a well run business. Good employees.Demetrio H.
Customer did not leave a comment.DALE B.
Customer did not leave a comment.Kaylan E.
Great service!Anne F.
Customer did not leave a comment.Valerie M. | First Impressions
Great experience. Reasonable prices, helpful and friendly staff. Would highly recommendSusan S. | Overall Experience
Your facility is awesome and I appreciate the understanding when a valued customer gets into financial hardship especially with the pandemic Covid 19 my employment has been hit hard I work for ford motor company Chicago assembly plant and we have been hit hard with layoffs due to part shortages stemming from the pandemic actually 2021 was harder than 2020 and your facility has been extremely understanding! I really appreciate that! Your the best!Sergio & Cruze D. | First Impressions
Only issue is with the amount of ice making it dangerous to get in and out of the storage unit.CHRIS T. | First Impressions
The door rubber trim is hanging off and makes the opening very difficult...unit 446. Otherwise, all ok.andrew a. | Overall Experience
Staff was very helpful and friendly and made our experience go smoothly. I would recommend highlySusan S. | First Impressions
Customer did not leave a comment.Asante B. | First Impressions
Customer did not leave a comment.DORTHIE R. | Overall Experience
Charging for storage after they lock me out, try to make arrangements get my things, by paying fifty and then another payment but was refuse, never heard from them, now saying owe over seven hundred dollars, filing bankruptcy cause of ur companyAlicia V. | Overall Experience
Customer did not leave a comment.Kyle E. | First Impressions
No one seemed to understand my reservation & paid for moving supplies had to remind them I paid for them so they can give them to me as well as my locks .Alajah V. | First Impressions
Customer did not leave a comment.Mike K. | Overall Experience
Customer did not leave a comment.DIANA S. | Overall Experience
Great experience here. Employees all very respectful and helpfulDERRICK M. | Overall Experience
Customer did not leave a comment.MARY K. | Overall Experience
If feel my account should have been pro-rated after I emptied my unit. That's how it should be.JULIA R. | Overall Experience
I just want to say how helpful and friendly the staff are at the Schererville location. I highly recommend this place. Units are clean, trucks run great and the prices are good too!Cheryl J. | Overall Experience
My unit was not available and double booked. It's impossible to talk to anyone at this location as the phone numbers provided go to central office. Staff are not quick, nor really knowledgable. Takes forever to look into things. They do not give prorated rent back if you move out shortly after month end, but they do start process of renting it back out on your dime. Renting a trailor was straight forward. Better ordeal.paul m. | Overall Experience
Customer did not leave a comment.Linda O. | First Impressions
Customer did not leave a comment.Barbara C. | First Impressions
Customer did not leave a comment.Valerie L. | First Impressions
We have a major problem. First of all your manager is a liar. And then refused my attempts to get a hold of her. Thats your problem not mine. My problem is she restricted my entry into my unit until her staff of THREE came out to take the second lock off. Only to find a 3 ft square of wood shavings that got wet were leaking. I never signed a contract giving you permission to lock me out of my storage unit. Under any circumstances. Period. So here we are now, in fact ill be scorned from my attorney if she finds out I am taking to you about this pressing issue.Robert M. | Overall Experience
Customer did not leave a comment.MARY K. | First Impressions
Customer did not leave a comment.Cynthia B. | First Impressions
Wish they had indoor climate controlled units.James J. | Overall Experience
Customer did not leave a comment.James J. | First Impressions
Great staffing great manager so helpful and they so amazing thank you guysMohammad D. | First Impressions
Customer did not leave a comment.Lauryn B. | Overall Experience
Overbooked my unit. Central office / web reservations need more controls.paul m. | First Impressions
I usually paid for my storage unit in person, or over the phone, either way any time I called or went in directly, the staff was always professional and polite, for example I bought a house, and my husband went over to our unit to remove what was left there, however I could not find the card to access getting in, I called & the staff was very quick to help my husband when he was there, the staff promptly took care of what he needed, which was helpful because several of our friends were helping to remove everything from that storage. I can only wish that other companies and retail stores had staff’s as amazing as u-haul, if I need storage in the future, it will only be u-haul. Thank you for the superb help in anything I may have asked or purchased, to make my experience every time I called or went to u-haul in person. I would recommend any of my friends or family to use u-haul, there are a lot of storage places, however if you want everything to go as easy as possible, U-haul is the perfect place to handle your storage needs, and their staff is nothing less than courteous and professional. Thank you for everything you assisted with me. My name is Karen Catonakaren c. | Overall Experience
Best customer service. Really helped make the rental of the truck and unit very unstressful.Cheryl J. | First Impressions
Thank you, Thank you, Thank youMARVIA A. | First Impressions
Customer did not leave a comment.Dessie J. | Overall Experience
Staff was friendly and helpful. Took you to unit made sure it was clean and explained process for entering and exiting facility.Bradley M. | First Impressions
The staff were always friendly and helpful.Hamed I. | Overall Experience
Customer did not leave a comment.SOFIA R. | First Impressions
I put my experience as average because it wasn’t excellent but it got the job done. I scheduled this storage unit over the phone on May 9 and confirmed with Christina one week before loading in. Unfortunately, upon arrival we were told our space was not available and had been “given away” prior to our arrival. I felt startled and upset, as hours before U-Haul trucking called me to ask if I could move my moving day to later in the week as they did not have my requested truck (made and confirmed same days as storage unit) to then called me back 10 minutes later to say they would have my vehicle. This call woke me before my alarm and concerned me, but as the job got done, we met our mover helpers and put everything in the vehicle. We drove from an hour away to use this storage unit for one to two months. After 5-10 minutes of the worker being in the phone with a superior, I was told I could be given a size up from what I ordered originally, if I was willing to pay more money (after a 20% discount) than I was originally quoted and confirmed for the week before with Christina. I asked to speak to that superior when they arrived, which was explained as 15 minutes away. We got the storage unit assignment and were taken to the unit. A superior met us out there to reiterate the offer of 20% off with the price hike as well as that our original storage unit would have been more expensive than I was quoted. When I asked about my original price, they said “prices go up $5 once a year so prices are higher than you were quoted.” This concerned me as I was so recently quoted the 149.95 and left me feeling confused and questioning if I was being taken advantage of. It wasn’t until we had to reiterate that we had scheduled and confirmed the space and wanted the same charge we were quoted for and that the only reason we went to another unit was because of their mistake that we were guaranteed our originally quoted price. My preference would be that this sort of situation does not happen to anyone else by more clearly communicating what unit will be taken up by whichever reservations are made in real time. I would have rather not had the experience I had, which was not good, and definitely not excellent. I would rather have an excellent experience and know that this experience could have been avoided but was not due to disorganization, poor communication, or flawed company policy. Thank you for reading.Sophie G. | First Impressions
Customer did not leave a comment.DRAGAN M. | First Impressions
Customer did not leave a comment.Adam F. | First Impressions
Customer did not leave a comment.Barry W. | Overall Experience
Rats from this storage area ate my Fulton sofas x 2 and other materials in my storage— I didn’t have rats in my belongings before just in case anyone wants to know — I even found a died one on the floor in the storage area. I lost a lot of my storage and had to throw it out because of the infestation. Staff did not disclose that mice/ rats was even a risk at that facility.JEANNE H. | Overall Experience
sometimes on hold longer than I'd likekelly h. | First Impressions
Customer did not leave a comment.DARNELL A. | Overall Experience
The monthly cost is too expensive. I am now in Florida living and storage units here (same size) are $75/ month.Jeff m. | Overall Experience
Excellent customer service team. Thank you for a truly professional experience.David B. | Overall Experience
Fantastic A+ Staff here is top notch, if I could rate this higher than 5 stars I would.Philipp W. | Overall Experience
Everything was great. I’m finally in my new house. If I ever need storage again, I’ll be sure to use you again. Thank youAngelique C. | Overall Experience
Customer did not leave a comment.DANNEY H. | First Impressions
Kristian showed excellent customer service. She was very courageous and helpful. Much better than the service i received from the manger in Calumet City. She save the day thankyou Kristian.renelda f. | Overall Experience
All was good.Hanger C. | Overall Experience
Customer did not leave a comment.Joseph K. | Overall Experience
Customer did not leave a comment.ASHLEY M. | Overall Experience
Phil was an awesome and professional representative of Uhaul. I will be using Uhaul again simply based on this young manMATTHEW M. | Overall Experience
Customer did not leave a comment.Aaron S. | Overall Experience
Courtney and Phil were awesome....Gregory A. | First Impressions
Customer did not leave a comment.Yvonne S. | Overall Experience
Staff was very helpful, curtious, professional and knowledgeable with all my needs. Thank you!JULIA R. | First Impressions
Thank you for everything you did for meChris s. | First Impressions
Customer did not leave a comment.amber f. | Overall Experience
Customer did not leave a comment.MARYANN D. | Overall Experience
Customer did not leave a comment.Brandon B. | Overall Experience
The staff (female) went above and beyond to help us with reserving the unit over the phone. Once we arrived to finalize the rental, we were helped right away by friendly staff and they even gave us a lock for free. Although that seems insignificant, it really made a stressful day a little less so. Your team at this location is superior to any other facility I’ve used in the past and I would recommend this facility to anyone in need of storage or uhaul rental. Thank you for hiring quality staff which ensured our stellar experience!Kimberly M. | First Impressions
every person at u haul was great excellent no complains no problems yes I would recommend them to any person that needs to rent or storage thank you every person at u haul you were great to me suzy mcgarrSuzy M. | Overall Experience
Thank you, if I need to I would come back and use you again.Pamela B. | Overall Experience
Customer did not leave a comment.kathy M. | First Impressions
WILL USE EVERYTIMEDessie J. | Overall Experience
A great trip. No problemsalvin m. | First Impressions
We had a smooth check-in and were able to set up storage efficiently. Thanks to a great team and we look forward to using you all in the future.Jonathan O. | First Impressions
Good staffJohn M. | Overall Experience
N/AJoshua S. | Overall Experience
Thank you for helping with my successful move!Rebecca S. | Overall Experience
Highly ratedVAN J. | First Impressions
Very professional and helpfulVAN J. | First Impressions
Good servAlbert G. | Overall Experience
p;easant staff, but gate issue openingAlbert G. | First Impressions
Staff was super. Put my lock on wrong and got a call to come and secure. Not strong enough to get door down, staff came to help. Love your box program.Cecelia B. | Overall Experience
I think you people could not do any better then you didDaniel H. | Overall Experience
I had to keep my truck more days than planned because of poor customer service. The truck we wanted was not available. The storage facility location was unavailable. It was a mess from start to finishsharon m. | First Impressions
you show me everything I asked Thank YouDaniel H. | First Impressions
Needed tonincrease from 10x10 to a 10x20. Didn’t have one so helped me get to 10x10s. They looked out for my best interest.Cecelia B. | First Impressions
I have had my storage unit close to a year and had no issues.Kevin M. | Overall Experience
Secure and convenient.Lydia B. | Overall Experience
Everything was kool . Keep it upRobert M. | First Impressions
Had major problems with the truck shakingJeffery S. | First Impressions
Mice tore up all of our stuff!!! I had paid close to 3 grand and all my stuff is now ruined! I contacted uhaul and yet to get a response back to sue over this!!!this is an outrage holes an pee feeces!Melissa E. | Overall Experience
The presence of the rat trap in the unit worried me. The folks on site were super helpful.Ruth O. | First Impressions
I would recommend this Uhaul facility for truck rentalLATONYA W. | Overall Experience
The employees and services were very helpful. Thanks for making the transition easier.Lydia B. | First Impressions
Excellent serviceDon M. | Overall Experience
I found this location to be very professional and extremely helpful would highly recommend this locationAmy V. | First Impressions
Phil was great!ladena i. | Overall Experience
Great!!!edwina a. | First Impressions
Good service.VERONICA A. | Overall Experience
Everything went well.DENNIS M. | Overall Experience
good serviceSTEPHEN H. | Overall Experience
Completely satisfied.steve s. | Overall Experience
Every thing was very good.Mary L. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!