Customer Reviews for U-Haul Moving & Storage of Shawnee

1,077 reviews

2323 N Harrison St   Shawnee, OK 74804

(405) 273-0336

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm

Services at this Location:

Contact Us

(405) 273-0336

2323 N Harrison St
Shawnee, OK 74804

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Teach your manager some manners!

Michael W. 

I always felt very safe and as though my things were completely secure. A great experience!

angela r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

starla F. 
Rating:
5.0

Very Professional staff at pickup site. Overalll Very efficient transaction . Pleasure to do business with this office.

Peter M. 
Rating:
5.0

Customer did not leave a comment.

Kran H. 
Rating:
1.0

The lady who checked me out when I picked it up was extremely rude.

starla F. 
Rating:
5.0

A great location very helpful not only with changing reservation but also with fixing gas amount I will definitely use this location again

Quinton W. 
Rating:
5.0

The folks that work here are so Awesome! Also, my movers from "Fast Friendly Movers" were just the best! So polite & courteous & gentle with my belongings. I DEFINETLY recommend them!

Robyn T. 
Rating:
1.0

The owner Diana was very rude. When I went to the desk and told her I wanted to rent a trailer. She let out a big exasperated sigh clearly not wanting to be there to do her job. When I called her on it she didn't even apologize. If I hadn't been in a hurry I would have told he to shove the trailer up ass.

Doug P. 
Rating:
5.0

Had wonderful experience. The staff was courteous and friendly. Very helpful. Will definitely look at uhaul the next time I move.

Chuffee W. 
Rating:
4.0

Customer did not leave a comment.

MARK S. 

I had gone in to reserve storage units and on move in day there was not a reservation. The girl that helped me rent a truck and get the storage units was flustered, not very friendly or helpful. She didn’t give me the basic info needed to get into the units etc. very frustrating! Other than that, everything else was very nice.

deborah g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wayne C. 
Rating:
4.0

Customer did not leave a comment.

ricky P. 
Rating:
3.0

Customer did not leave a comment.

timothy M. 

When u ask questions they treat u like you’re stupid! They’re very rude, definitely don’t have very good customer service skills or people skills!

BARBARA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kellie J. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

David C. 

Customer did not leave a comment.

alycia r.  |  First Impressions 

Customer did not leave a comment.

Christina L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanya P. 
Rating:
5.0

Stayed open late enough to make drop off a breeze.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

HILLIS D. 

Customer did not leave a comment.

gary d.  |  Overall Experience 
Rating:
3.0

Improve website, its laggy and logs me out frequently while I'm using it. Show or even tell me the location of key vaults, I had to look everywhere for them.

Kyle H. 
Rating:
2.0

Don't be rude to customers when your employee is the one who made a mistake! At least try to make it right or apologize instead of being short hateful and rude and say you don't know what to tell them. Maybe call your employee and find out what happened or confirm what the customer is saying. Never will I go to such a hateful place again

Jody B. 
Rating:
5.0

Customer did not leave a comment.

Tanya P. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

randy F. 
Rating:
5.0

Customer did not leave a comment.

Alfred M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELANIE P. 
Rating:
5.0

Enjoyed the experience. Good people to work with and very helpful with a very nice, neat lot.

MELANIE P. 
Rating:
5.0

Customer did not leave a comment.

Mike L. 
Rating:
5.0

Exceptionally friendly personnel! Would definitely recommend! 10/10 experience!!

Andrew H. 
Rating:
2.0

I use this location only because it's close, business hours and inventory. The last few times the booking staff have terrible attitudes. The first time they had great attitudes and customer friendly. Leads me to believe U-Haul the company may need to be better supportive of their staff. The staff that work outside on the returns are always helpful and usually friendly.

Michael W. 
Rating:
5.0

Nice and clean equipment

dean C. 
Rating:
5.0

Great place, good service, location, hours

Daniel M. 
Rating:
5.0

Professional & quick service & great hours

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Brett P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jerline G. 
Rating:
5.0

Customer did not leave a comment.

Pattie S. 
Rating:
5.0

This is a lovely facility. Clean, well maintained and well monitored.

Debbie H.  |  First Impressions 
Rating:
4.0

Staff have kids there and they are distracted from doing their jobs by the kids. Stopped to talk to each other about some sort of drama not pertaining to me moving in.

johnnie m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charles M. 
Rating:
5.0

Great place and good customer service

Matt H. 
Rating:
4.0

Customer did not leave a comment.

Amy L.  |  Overall Experience 
Rating:
5.0

this U haul experience and location was fantastic and excellent.

Olumoroti A. 
Rating:
5.0

Customer did not leave a comment.

steve T. 
Rating:
5.0

Customer did not leave a comment.

Lynne M. 
Rating:
5.0

Customer did not leave a comment.

gary d.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MIKE H. 
Rating:
4.0

Customer did not leave a comment.

Veronica W. 
Rating:
5.0

Customer did not leave a comment.

Debbie H. 
Rating:
5.0

Good Place

Kennedy G. 
Rating:
2.0

Customer did not leave a comment.

Dustin H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Delores H. 
Rating:
5.0

Customer did not leave a comment.

Kasey G. 
Rating:
4.0

Customer did not leave a comment.

Wynona C.  |  Overall Experience 
Rating:
5.0

Thanks 😊

larry s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ida C.  |  Overall Experience 
Rating:
5.0

My first drive in storage facility and I love it!

SHIRLEY T.  |  First Impressions 
Rating:
5.0

A+ Nice people. Good vehicle.

Wayne C. 
Rating:
5.0

Wayne did a great job, and the staff did a great job setting up the appointment. Thanks!

jim M. 
Rating:
5.0

This was NO PROBLEM ,,, but dolly did need ONE rivet replaced ,, with its condition there was no chance the part would come loose and drop ,,, yes I am more than sure they fixed it in the midst of the UHaul the that I get to have the chance to deal with ? They are exceptionally good at what they are doing for us out here . Very good crew .

trevor H. 
Rating:
5.0

Customer did not leave a comment.

Forrest D. 
Rating:
5.0

Climbing unit fees are unpleasant. My unit went up 2x during the year I had it, $5.00 each time for a total of $10.00, and it was a small unit. Nevertheless, I am glad it was available. You do provide needed services. Thank you for being there. I think Diana is an excellent manager.

Linda P.  |  Overall Experience 
Rating:
5.0

Great Staff!

Barbara H. 
Rating:
5.0

Nothing. Fast and friendly

Brandon Y. 
Rating:
4.0

Customer did not leave a comment.

EDDIE A. 
Rating:
5.0

Customer did not leave a comment.

Harold S. 
Rating:
5.0

Appreciate manager Diana friendliness and assistance

Linda G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexa-rae E. 
Rating:
5.0

Nice staff. Easy access. Clean

david s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

travis n.  |  Overall Experience 
Rating:
5.0

Offer better pay to assist folks like the manager of the Harrison Ave in Shawnee, who helped us with the initial rental, pickup and return. She was fabulous but definitely overworked and stressed far more than she should have been.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

diana C. 
Rating:
3.0

Customer did not leave a comment.

Raegan M. 
Rating:
5.0

Customer did not leave a comment.

Ty R. 
Rating:
5.0

Customer did not leave a comment.

linda D. 
Rating:
5.0

Customer did not leave a comment.

Gregory S.  |  Overall Experience 
Rating:
4.0

I was unable get into my storage building, so I returned your Uhaul truck to where I rented it same day, an hour later. She said she would adjust my charges, mileage, etc. I got no adjustment. The full amount $69 was taken from my account.

Charlene L. 
Rating:
5.0

Customer did not leave a comment.

Elton K. 
Rating:
5.0

Customer did not leave a comment.

Alexander S. 
Rating:
5.0

De parte mía excelente todo

Rene E. 
Rating:
5.0

Customer did not leave a comment.

elizabeth P. 
Rating:
2.0

I went in to pick up the truck, on schedule. The woman at the counter prominently displayed her tattoo, on her left arm. When it came time to sign the agreement (contract), she told me to sign on a line. The electronic device would not show my signature. After two or three attempts, I told the woman it was not showing. She then told me to begin in the middle. Why not say that, in the first place? After three more failed attempts, I told her it was not working. She repeated for me to begin at the middle of the line. I told her I had already done that. I also told her she needed to know what she was talking about. She got smart-mouth with me. I told her I would have liked for the other woman to have been there. She told me the other woman would have told me the same. I told her that the other woman would have conducted herself as if she knew what to do, for she does. When I started the truck, it roared loudly. It sounded like the exhaust manifold manifold, or something around it, was leaking. This was not a quiet ride. Over the years, I have rented UHaul trucks, and this was by far the worse. It was a rough ride, and not a smooth one, as UHaul used to claim on the sides of the trucks. The brake alarm went off as sonn as I started it, and continued about 30 seconds. When I drove it to the Midwest City location to turn it in, that alarm screamed the entire time. This poor, miserable truck could not accelerate on even the smallest rises on the Interstate. This needs some serious mechanic work, or else sell it for scrap. You can help future customers by ensuring the equipment works properly. Replace the faceplate on the signature machine. Fix the trucks. Require more training of employees to give them confidence to perform their work well. Address the issue of their attitudes. Everyone has an attitude; make them understand there is no attitude that is acceptable less than a helpful one.

Steven V. 
Rating:
5.0

Customer did not leave a comment.

Lindsey S.  |  First Impressions 
Rating:
5.0

You have a great system. Thanks

Preston F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

john b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacie C.  |  Overall Experience 
Rating:
4.0

Have more employees. The lady that helped me was great. But she was running the play by her self.

Dennis D. 
Rating:
4.0

Customer did not leave a comment.

Prinda C. 
Rating:
5.0

Customer did not leave a comment.

Ronnie W. 
Rating:
5.0

Customer did not leave a comment.

Cecil H. 
Rating:
5.0

In the future I will definitely use a climate controlled U-Haul storage facility again

Gable D.  |  Overall Experience 
Rating:
5.0

Quick drop off.

Melissa R. 
Rating:
5.0

Diana is great!

Ronald T. 
Rating:
5.0

Customer did not leave a comment.

Ronald D. 
Rating:
5.0

Customer did not leave a comment.

Dalinda B. 
Rating:
3.0

The truck rented stunk like poop and put stains on mattresses and furniture. I was not happy and will cause me extra work trying to get the stains and smells out.

Faye B. 
Rating:
5.0

VERY helpful staff and made everything very easy.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

Ronald T. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

Ken A. 
Rating:
4.0

Truck had dried cocoa on top of the dashboard

Teresa M. 
Rating:
5.0

Customer did not leave a comment.

Mariella P. 
Rating:
5.0

Love it

cody b.  |  First Impressions 
Rating:
5.0

I was a cash praying customer and when I asked about my refund from my deposit they did not have any money to give me it back.. so now I have to wait for them to mail it back to me . If they are opened they should have cash to give the customers their change and our refund from the deposit...

Brittany B. 
Rating:
5.0

Everything was perfect. No problems at all.

james C. 
Rating:
5.0

Customer did not leave a comment.

Taylor E. 
Rating:
5.0

Customer did not leave a comment.

linga d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

daniel b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Gerald C. 
Rating:
4.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Bob B. 
Rating:
5.0

Excellent customer service, very friendly and kind.

Michelle H. 
Rating:
5.0

Customer did not leave a comment.

Lynn N. 
Rating:
5.0

Staffing was limited but they provided excellent customer service!

Thomas R. 
Rating:
5.0

Staff very informative, friendly, professional. I would recommend this facility .

CHRISTINA S.  |  Overall Experience 
Rating:
5.0

The trailer pulled straight

Rodney N. 
Rating:
1.0

Uhaul agent reported fuel tank was full. Full tank was not full. Engine light was on on the vehicle. A/C malfunctioned the entirety of the rental time. The driver's door would not close without slamming. Uhaul agent was advised but reported he had no other trucks that size available but if I wanted to upgrade I could but it would cost extra.

Derrick B. 
Rating:
5.0

Customer did not leave a comment.

Jerffery H. 
Rating:
5.0

As soon as I arrived, an attendant met me in the parking lot. She knew who I was, quickly performed an inspection, and confirmed that I had incurred no further charges. The check-in was quick, seamless, and pleasant. This site, on Harrison Street in Shawnee, OK, is what a U-Haul dealership should be like. I highly recommend them!

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Walter J. 
Rating:
3.0

No money back to my card like I was told

Mary S. 
Rating:
5.0

Customer did not leave a comment.

Chrispin O. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C.  |  First Impressions 
Rating:
5.0

Only issue I had was getting into my storage after hours it would deny my access but I'll answer that I had a great experience with this facility I would highly recommend for anybody.

jimmy/linda m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

monique d.  |  First Impressions 
Rating:
5.0

Thanks for the help moving to our new home!

BRADY M.  |  Overall Experience 
Rating:
5.0

It was a great experience!!!

Heather M.  |  First Impressions 
Rating:
5.0

Worked with us on getting the truck for another day and didn’t act like it was a big problem.

Angela C.  |  First Impressions 
Rating:
5.0

The lady at the office was very nice and explain things to us very well

jody d.  |  First Impressions 
Rating:
5.0

The ladies there are always nice friendly and beyond helpful. I will always be grateful to the ladies here and will suggest this location to anyone who needs their services.

CECILIA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sammantha B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carolyn r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA B.  |  Overall Experience 
Rating:
5.0

Great experience

shawn c.  |  First Impressions 
Rating:
5.0

We needed a place to store some things while our daughter was living out of state temporarily, and it needed to be climate-controlled. This was the perfect setup for us! It was close and convenient, and because we had to move a couple of pianos the staff set us up with a unit that was near the front entrance doors to help us out. We received notifications when payments were due and the staff seemed to always be there when we needed them. Thank you so much - we will definitely consider using this facility again in the future if the need arises!

david y.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RONALD G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ricki W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Pamela W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brent S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james f.  |  First Impressions 
Rating:
5.0

Best place for storing a person's last belonging & in a safe clean place. The staff very helpful when I needed help. !!!!!!

joann e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

phillip c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

The Acadamy o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stormi k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

misty m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

phillip c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joyce g.  |  First Impressions 
Rating:
2.0

It's real inconvenient to have to pay so high late fees. Understandable fees. But so expensive no. And also. Your rental fees a very misleading. You advertise 4 hour rental fees when there is none available. You also don't let people know that in addition to the "$19.00 rental vans or 10' trucks are also a fee up ,/*$ .89 per gal and only can go 40 Miles or over. Need to fix misleading information. Need to fix your late fee and stop robbing people.

jeanie m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kellie H.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jim H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

donica h.  |  Overall Experience 
Rating:
5.0

Been using this storage site for almost 5 years. Always been great.

joshua f.  |  Overall Experience 
Rating:
5.0

Fantastic as storage needs go.

Anthony H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nick H.  |  First Impressions 
Rating:
5.0

I really appreciated the service Kathy gave to me. She was very helpful and friendly.

janice h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert R.  |  First Impressions 
Rating:
5.0

Easy. Great staff. Thanks for the service!

james v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dellen B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phillip C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAMARA G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

darrell m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gloria L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole H.  |  Overall Experience 
Rating:
5.0

Super nice people ,always have a smile on her face !!

Matthew L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin C.  |  First Impressions 
Rating:
5.0

Excellent I never been a very secure storage.

LAWANA J.  |  First Impressions 
Rating:
5.0

I liked the fact that someone was always there to help you!

barbara c.  |  Overall Experience 
Rating:
5.0

Good people great service

Charlotte N.  |  Overall Experience 
Rating:
5.0

The manager, Diana is exceptional. GREAT customer service along with super willingness to assist in the questions I had. Extremely knowledgeable in procedures. Will use this facility in the future.

george a.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jordan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica S.  |  Overall Experience 
Rating:
5.0

I enjoyed when I went to empty my unit the tempature was just right and the quietness was priceless.

Robin C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathryn K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryan L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judy T.  |  Overall Experience 
Rating:
5.0

Fantastic team. Diana is very competent.

john c.  |  Overall Experience 
Rating:
5.0

I had my personal belongings in and out of the unit in less than a month after my move. The fact that u-haul has a one month free storage after making a move using their equipment I was thrilled to use this inside climate controlled environment.

donna d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charles t.  |  Overall Experience 
Rating:
4.0

Its a nice secured storage. Rent is a bit steep for a 5×10 though. Other than that its good.

Luke J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

abby s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

denise f.  |  Overall Experience 
Rating:
5.0

Manager Was Very helpful and friendly beyond expectations and I would recommend her for a promotion because of her hi level of customer service skills she was very polite and Ifriendly.

DARREN U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jan T.  |  Overall Experience 
Rating:
4.0

Staff seemed very overworked and at times could be a little ‘short’ but overall we’re helpful and knowledgeable. Could never get through on phone, always had to visit in person for questions or help. Glad to have had a climate controlled storage available while I was building a house. Definitely would recommend.

renah c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

felisha w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joe D.  |  Overall Experience 
Rating:
5.0

Had to wait about 2 weeks for a unit to become available. The mgr. had my paperwork completed in about 15 mins. upon arrival. She explained everything well and how to access the facility after hours. The unit itself as well as the other parts of the building was in excellent shape, clean and odor free.

keith s.  |  First Impressions 
Rating: