Customer Reviews for U-Haul Moving & Storage of Shawnee

559 reviews

2323 N Harrison St   Shawnee, OK 74804

(405) 273-0336

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(405) 273-0336

2323 N Harrison St
Shawnee, OK 74804

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Stanley B. 
Rating:
5.0

Excellent service, great manager and employee!

Andrew R. 
Rating:
5.0

Customer did not leave a comment.

Gregory S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ryan h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Karen H.  |  First Impressions 
Rating:
4.0

Need more people.

Joseph D. 
Rating:
4.0

Was alright

Luke J. 
Rating:
5.0

Customer did not leave a comment.

Renee M. 
Rating:
5.0

Customer did not leave a comment.

Marie B.  |  Overall Experience 
Rating:
2.0

The cabin of the truck had litter in it. The rear backup light was out on the truck. The rep almost made it seem as if we were intruding on her. She wasn't friendly.

Rusty D. 
Rating:
5.0

Very friendly staff and knowledgeable in getting me into the right vehicle for my needs

Robert M. 
Rating:
5.0

Do I get a refund from when I moved out until next month is due. That would be fair.

euleta h.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Wesley F. 
Rating:
5.0

The lady at the counter helping me was amazing. Not only did she help me with getting my unit started but she helped with with an issue I had when I got my trailer at the original place. She gave me the information I needed to file my claim. She is amazing and deserves recognition for her her customer service. It’s a hard job and she excelled at it.

MONICA W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Wayne M.  |  Online Move In 
Rating:
5.0

They helped me when I was in desperate need of storage that was 18 wheeler accessible. Kind and friendly. Highly recommend

anna a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

loretta t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

george a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shelby g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

janet b.  |  First Impressions 
Rating:
1.0

Hate to deal with rude people. No need for it. Very unhelpful.

Heather W. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

When we called this location, the automated phone system said they were closed, however they were actually open, in accordance with they're posted hours.

James S. 
Rating:
5.0

Customer did not leave a comment.

DENH C. 
Rating:
5.0

Customer did not leave a comment.

Bryan J. 
Rating:
4.0

The online tuck pickup and return doesn't work all the time it is an app but it's inconvenient for when you need it

Magen W. 
Rating:
5.0

Excellent experience

Frank W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Amber J. 
Rating:
5.0

Staff was Super nice Best customer service Ever!!!! I just want to thanks ladys for listening and help me figure out my plan on last minute move and I really appreciate it.

Teaura A. 
Rating:
5.0

Customer did not leave a comment.

CHARLES H. 
Rating:
3.0

Great service! The only thing I could recommend is a discount for early returns!

Lorretta S. 
Rating:
4.0

Customer did not leave a comment.

Laynie S. 
Rating:
5.0

Personnel rude

Heather P. 
Rating:
5.0

Customer did not leave a comment.

Vanessa S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Romona M. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Great customer service

Roy S. 
Rating:
5.0

Customer did not leave a comment.

Steven E. 
Rating:
5.0

Customer did not leave a comment.

kevin w.  |  Overall Experience 
Rating:
5.0

The staff is always friendly and ready to help. They know me by name and that makes you feel personal. They are quick and make getting a trailer fast and easy for me.

Steven F. 
Rating:
4.0

Customer did not leave a comment.

Barnabas B.  |  Overall Experience 
Rating:
2.0

Rude sales associate

Nicholas A. 
Rating:
5.0

Customer did not leave a comment.

Johnathan L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Welton C. 
Rating:
5.0

Customer did not leave a comment.

Austin S. 
Rating:
5.0

The Lady that checked me in was friendly and checked me in quick which was much appreciated after moving all morning. Thank You!

ERIC S. 
Rating:
5.0

Garage doors to the access bay didn’t close behind me after entering.

NOLA W.  |  Overall Experience 
Rating:
5.0

The service have always been great, great all around service. Thank you no complaint

Anita J. 
Rating:
5.0

Becky was very informative and making sure she covered everything and got me in and on the road to my move in a great time. Thank you for all you saved me and for being so friendly

Casey K. 
Rating:
1.0

Got charged for Appliance dolly, they only had a Utility dolly available. Keep more equipment in stock for customers to rent. Allow trucks to be returned at different locations. Provide an actual Key drop box that looks like the image it gives you when trying to return keys. They only "key drop off" there was a small slot in a door that was not marked. overall poor experience.

Koltin B. 
Rating:
5.0

Customer did not leave a comment.

Sallie S.  |  Overall Experience 
Rating:
5.0

My only qualm is that one of the bay doors had been broken for quite some time, making it hard to access our unit if someone was in the other bay door. Overall, it was a clean facility which I thoroughly appreciated.

timothy h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY G. 
Rating:
5.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Wait time for phone calls is too long.

James H. 
Rating:
5.0

Outstanding people best customer service and overall terrific experience

laura k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rannie C. 
Rating:
5.0

Customer did not leave a comment.

william R. 
Rating:
5.0

Customer did not leave a comment.

Jerry W. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Bryce S. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Courtney G. 
Rating:
4.0

Customer did not leave a comment.

charles W. 
Rating:
5.0

Awesome experience.

Debra A. 
Rating:
5.0

Dianna is excellent! She and the manager at the Kickapoo store have gone above and beyond what is expected, especially in the times of a global pandemic! Fantastic!

Amy J. 
Rating:
5.0

This facility is very well run.Diana and her staff are always willing to help whenever I needed it.

pat p.  |  Overall Experience 
Rating:
5.0

Smooth effficient pickup, and even smoother return. Great customer service!

Thomas O. 
Rating:
5.0

Great facility and excellent service. The lady running the place was super helpful and quickly got my trailer hooked up and disconnected on my return.

Kevin W. 
Rating:
5.0

Top notch customer service

David I. 
Rating:
5.0

Customer did not leave a comment.

Jeremy H. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

William V. 
Rating:
5.0

They did a great job!

Robert B. 
Rating:
5.0

It was a great experience, I had not planned on needing to rent a truck as my son has a pick up, but it was decided they wanted to move everything it in trip. I walked in to the office just to see if they had anything available, was in a truck within minutes. I also really appreciated the sanitizing that was done.

Dena C. 
Rating:
3.0

Customer did not leave a comment.

KAY B. 
Rating:
5.0

Customer did not leave a comment.

SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Diana, the general mgr, took care of me. She was very professional and super pleasant to deal with. Very accommodating and actually seemed to care about me as a customer! I plan to return to this location for future hauling needs. Thanks!

Bruce O. 
Rating:
5.0

Customer did not leave a comment.

TRACY S. 
Rating:
5.0

Friendly staff and well maintained facilities

Richard M.  |  Overall Experience 
Rating:
5.0

Very friendly service.

Gerald G. 
Rating:
5.0

Customer did not leave a comment.

Gene H. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

James R.  |  Overall Experience 
Rating:
5.0

Not a thing, everything was great, as usual from this location!

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

terry M. 
Rating:
5.0

Had a hiccup moving in with a lock being on the unit door. Called customer service and they took care of it swiftly by giving me another unit that was customer ready. Way above and beyond customer service.

Jamie S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James V. 
Rating:
5.0

Easy. No hassle. “Did all go well on your trip?“ “Yes, thank you.” Email receipt. “Have a nice day.” Doesn't get any better than that.

Richard V. 
Rating:
5.0

Customer did not leave a comment.

Alyson H. 
Rating:
5.0

The staff was always friendly and property was clean. We appreciated how convenient it was to have a storage facility so close to our home.

april e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kevin w.  |  First Impressions 
Rating:
5.0

This place is awesome!

Steven F. 
Rating:
5.0

Customer did not leave a comment.

Garold L. 
Rating:
5.0

Customer did not leave a comment.

Irving C.  |  Overall Experience 
Rating:
5.0

Lady at counter could be more pleasant

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Tamara L. 
Rating:
5.0

The ladies there are very helpful and friendly. Made the whole process easy

Stephen H.  |  First Impressions 
Rating:
5.0

Wonderful place. Clean, and very helpful employees. Even rented a truck from them, very easy and NO hassles. Very happy customer~!!

Barry P.  |  Overall Experience 
Rating:
1.0

Very unsecure entry rude to me when I explained why I was moving out before even moving in.

Tesa E.  |  Overall Experience 
Rating:
2.0

Very heavy police presence and not happy that it's not secure entry you can just pull car to Bay door and be able to enter building without any security. Haven't even moved anything in yet because I don't feel comfortable with that

Tesa E.  |  First Impressions 
Rating:
4.0

Well -- basically don't blow off the concerns of a customer who points out a problem with the equipment, and who has rented this equipment numerous times before and also knows how it is supposed to perform. A god location and they lots of stuff and their customer service is generally very good. But this time, my opinion on a problem was not respected and was frankly dissed.

GENE H. 
Rating:
3.0

The lady I dealt with at uhaul in Shawnee was very short and rude, the gentleman that I dealt with in Okemah was very polite and helpful.

Paige M. 
Rating:
5.0

The lady on duty was top notch and really knew her job very well. She was so polite and helpful and as much as I hate to move, I'm looking forward to the next time thanks to her and the uhaul experience! Thank you and god bless.

Donald D. 
Rating:
5.0

great experience with UHAUL

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

tyler C. 
Rating:
4.0

Customer did not leave a comment.

Tony S. 
Rating:
3.0

The truck was not taken care of and needed gas way more often than it should. It made awful noises the entire time and when we complained we got a shrug and were told too bad if you want something else you have to pay for an upgrade. It didn't make it the entire trip it was a waste of $700.

michael B. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP D. 
Rating:
5.0

No pickup trucks were available, was forced to rent a 15' truck to move 1 washer and 1 dryer - mostly wasted space inside.

Phillip D. 
Rating:
5.0

Customer did not leave a comment.

Belinda L. 
Rating:
5.0

Renting moving van was so easy. Reserved online, pick up was quick and easy. We didn't make it back in time before store closed but it was no problem. We were able to confirm return on line and leave the keys in drop box. Couldn't of been any easier!

Amber M. 
Rating:
5.0

Customer did not leave a comment.

Kyle G. 
Rating:
5.0

I really appreciate the inside storage facility. It was raining the last day I had to access my space, and the inside access made my move so much nicer.

JOYCE T.  |  First Impressions 
Rating:
5.0

I. Will definitely be back in the future

Matthew P.  |  Overall Experience 
Rating:
5.0

Awesome

MICHAEL R. 
Rating:
5.0

Ok

JASON G. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

Staff was knowledgeable and friendly.

WESLEY C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WESLEY C. 
Rating:
5.0

very helpful

david b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MELANIE C. 
Rating:
1.0

I will never rent from you guys again

Christine L. 
Rating:
5.0

All was great.

SUSAN H. 
Rating:
5.0

Customer did not leave a comment.

LORRIE R. 
Rating:
3.0

Our truck had a very hard time starting. Called customer service and they were terrible. Didn't care if we got moved or not.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

jennifer S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RONNY H. 
Rating:
5.0

Customer did not leave a comment.

GARETH W. 
Rating:
3.0

To expensive

Philip T. 
Rating:
4.0

Customer did not leave a comment.

BRYAN T. 
Rating:
5.0

Helpful and friendly staff at this location.

Richard M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

larry t.  |  Overall Experience 
Rating:
5.0

Friendly staff clean store nice experience will come back.

jerry d.  |  First Impressions 
Rating:
5.0

The people at 2323 harrison in shawnee oklahoma were so friendly and accommodating for our family. It took alot of stress off of moving from out of town. I will continue to use them in the future!! Place was well kept and secure!! You guys rock!!

Christina L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dawn c.  |  First Impressions 
Rating:
4.0

I accidentally set the alarm off because there were no instructions posted on the or near the unit that stated what to do. The doors opened automatically so I did not know i needed to enter the access code. Before completing the online move in now form I called the office and the lady was not helping on expaining what the process is to move in. Other than that it was easy and I like having the carts available.

Anna S.  |  Online Move In 
Rating:
5.0

Loved the carts that were available for use.

chad b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

erica p.  |  Overall Experience 
Rating:
5.0

The best customer service I’ve seen in a long time.

doug m.  |  Overall Experience 
Rating:
3.0

I'm having a hard time answering a few questions because the fact of not only truck return which is a nightmare in itself given not knowing how to use the text return thing... can't see to read most of it or understand it because I'm used to "simple " take truck back, return key etc. Now the alarm system within is a wonderful although confusing thing especially when every time you turn around the alarms go off! Also given the fact of 2 people trying to unload and get everything into stage units are not only exhausted, but physically can't go go go anymore to get things done in a short amount of time. Uhaul is my preferred choice for rental, but this time ended up a nightmare all the way around! The young lady that helped me was great as I followed her instructions on how to set doors etc when we were finally able to get everything in units, but what a nightmare with alarms going off twice and had to call 911 because of it. This was a very very upsetting experience because we were exhausted and don't fully understand how the whole thing works. I would like to continue to use uhaul as my moving/storage company, but it's not been a very good experience this time or even the first time so much improvement would be great especially for the older generation to fully understand and have ease using. Please feel free to call me to discuss because it's totally CONFUSING!!

Paige M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffery H.  |  First Impressions 
Rating:
5.0

everyone was a big help with getting us to where we had to put in our stuff and thanks for the carts it made our trips shorter than using our dollies.

Marvin K.  |  First Impressions 
Rating:
5.0

She found us a unit near the entrance, and was very helpful.

Kenneth W.  |  First Impressions 
Rating:
5.0

The young lady that helped me was very nice and helpful. She walked me through the process and showed me around. She was very pleasant to do business with.

dashai B.  |  First Impressions 
Rating:
5.0

out of a 10 i would rate them a 12. they went out of their way to help me. thank you to the lady at the shawnee office.

bobby c.  |  Overall Experience 
Rating:
5.0

Very nice employees and very helpful

lori a.  |  First Impressions 
Rating:
5.0

could not go any better the lady went out of her way to help me 5 stars all the way

bobby c.  |  First Impressions 
Rating:
5.0

Very friendly, helpful, and professional staff. A very pleasing experience.

David M.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful and very nice I would use U-Haul in the future thank you

Linda B.  |  First Impressions 
Rating:
5.0

GM was very nice and plaesant!! Storage units very clean!!

LaWanda E.  |  First Impressions 
Rating:
5.0

Great staff! Helpful and accommodating.

Steven E.  |  Overall Experience 
Rating:
5.0

Staff are a bunch of sweet hearts very helpful to me being new to the area I felt like I was at home

Sarah M.  |  First Impressions 
Rating:
5.0

Fast and efficient. Even the new trainee was helpful and super friendly.

Christina G.  |  First Impressions 
Rating:
5.0

These people go above and beyond!! I would recommend them over and over. They are very polite and friendly, helpful to the point of bringing us water when we were unloading our truck. Love em'

Steven E.  |  First Impressions 
Rating:
3.0

Staff was helpful, however the card wouldn’t activate due to credit card machine being down. Problems with the computers and adding information also which made the time to rent a unit very longgggg!

brianna c.  |  First Impressions 
No reviews have been submitted for this location.

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