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Anthony B | Online Move InCustomer Reviews for U-Haul Moving & Storage of Shawnee
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady helping us was rude. The stores internet was down and she acted like she didn’t care.
DUANE AThe people in Shawnee were very good. The only reason I didn't give an excellent review is that they were having computer issues the first I went by to book my rental.
Kenneth ARental van should have been parked closer to the entrance at pick up site. Customer service was lacking. Please see previous comment…
JANET ERepresentative was knowledgeable, respectful of my needs and so quick at getting things done.
BETTY GNot needed but was handy in case!
tom h | Overall ExperienceExcellent service nice people
RAYMOND FThis was a last minute rental and I was very greatful that there was a trailer that would work to get my stuff home
KATHY KDianna is amazing! She is attentive, professional and personable. She does need more employees though.
KAY Bhad a great experience. thank them very much
ROBERT SGood folks
TIMOTHY RIt took over 20 minutes to get the paperwork completed. Then according to my contract I was getting a trailer that was not even on the lot. The owner went back in the office, came back, out hooked me up and told me to just take this one. .
WESLEY HIt would be nice if you could process payment using the card I provide online when making the reservation instead of making me swipe a card again when picking up the rental.
James CDrop Off went smooth, no wait, no problems. Very large U-Haul compound, paved, and well kept.
Charles HMs Neely should be fired. Call and ask me why
RICHARD SMs Neely was less than helpful and even. Combative. I plan to contact someone in the corporate office about my experience. Worst experience ever. I have rented consistently. Never again. Thank Ms Neely. She never left her chair even when I asked for help.
RICHARD SGreat deal easy process
MICHAEL SVery helpful staff and accommodating
tracy f | Overall ExperienceTrailer tie-down bars inside were all mostly unusable because they were not secure to the wall.
KATHERINE CA cc was given to reserve the equipment which included a 15' truck which came with a hand truck. Additionally, I reserved an appliance hand truck. When my son-in-law picked up the truck, he had to present his credit card and no appliance hand truck was inside. When I called back and asked about the credit card, I was told mine was not on file. When I brought the truck back, my card WAS in the system. Laziness and internet issues seem to prevail at this location. I'm not someone who insists on red carpet treatment and that's a good thing because I sure didn't get it.
CHAD MThe women that run the place are mean an rude, they helped me an accommodated my every need but they weren't very nice. I've even made me cry an didn't even know it!!!
CRISTY GThe employee who helped me did a great job.
TIMOTHY Rvery pleasant and professional experience, from beginning to end. upon returning the 10 footer, the clerk was very friendly and professional. I thank him for his courtesy, professionalism and friendliness.
OLUMOROTI AVery professional and nice good prices if I ever need another U-Haul truck this will be the place that I go
MATTHEW BBoth times that I have rented from this location, the customer service person has had issues with the computer system not operating correctly, it may be time to upgrade your system, so The transactions are more efficient.
THOMAS BVery helpful
tom h | First ImpressionsGreat customer service!
BRENDA TStaff was polite and efficient. Location was clean and easily to get around.
tim b | Overall ExperienceWhen I picked up the truck I was told I had 271 miles before I had to pay extra. When I dropped off the truck I was told I had 243 miles. I know it doesn't matter to you but I'll got to another company next time and tell my friends and family
RANDALL HAssociate had awesome customer service and check in/out
SHERRIE PGeneral. Manager Diana Nealy was always very courteous and very helpful when needed. Very nice person
jim s | Overall ExperienceAfter not being able to use the trailer, a phone call to the location. I was extremely upset. I will never use them again
LANCE BTruck got most of my belongings wet and also front end was very loose and difficult to keep in my lane.
MICKEY AThey worked well with me when I schedule changed.
STEPHEN SThis is the second time we have rented a truck to relocate to another state and have had an excellent experience each time. We had a lot of questions and they addressed all of our concerns promptly. So glad they are a customer friendly business as we have to rent another truck soon!
DONALD GThe people was very professional and answered all my questions
GORDON SKeep up the quick and friendly service.
RICHARD SQuick check in to getting U-Haul and returning U-Haul.
stacy J | First ImpressionsYou can start accepting cash payments and cards like Paypal and CashApp
LARRY VFast installation
Mark CThere is nothing that needs to be done. U-Haul has the best customer service I have ever experienced. The app is very easy to navigate, and that’s saying something coming from a 55-year-old. Keep up the good work!.
THOMAS SGreat customer service!
brendan tI think your price is have gone up way too much and it’ll be hard for you to keep them filled.
Laurae J | Overall ExperienceYoung woman at checkout time was nice and helpful. Older woman was not happy about being there and it showed. Security alarm access never worked
STUART G | Overall ExperienceI was s little expensive but that's the economy. The lady I worked with was wonderful and the return process was great. Thank you.
JULIE SY’all did a good job thank you
ISAAC BEverything was actually pretty good except when it broke down, however the mobile mechanic was actually pretty quick to get the repairs done, it was just the part store wasn't open when we broke down. So other than being unconvinced for maybe an hour total in the cold..I was really happy and pleased it went so well.
TERRI SHad a terrible experience with management, had to call customer service and talk to a field manager, that only covered the managers butt. After MULTIPLE attempts and getting the runaround over and over again just to talk to the regional manager, I finally had to have customer service call the regional manager and talk to them with him on the phone at the same time. Very disappointed with my experience.
michael b | Overall ExperienceThe lady that helped us did not have good customer service, my son said “hello, how are you?” She ignored him and said “what are we needing today?” Also, said there was an 1/8 of a tank of gas, there was actually 37 miles until empty.
LACEY HThe building and storage areas were clean. There were maintenance issues though. The vehicle doors and walk in door closest to my unit were disable. I had to go to the other set of doors and they had to be open from the inside of the office, not by the entry pad at the door. Plus, it could not be closed from the inside once I was in the unloading/loading bay.
Bruce A | Online Move InJust perfect!
LISA SIf someone is returning equipment after hours and you complete their return just because you happen to be there, please let them know. I spent almost half an hour trying to "return" the trailer via the app. Sat around waiting for the location to open just to find out I wasted a bunch of time.
WESLEY JKeep up the great job and great customer service.
FREDERICK HI was very satisfied with customer service and the truck was easy to drive.
LINDA SWhen I showed up with my trailer they saw from inside and came out immediately to direct my where to park it. I didn't even have to get out of my vehicle. And they had my email receipt to me before I even got back home. Great job!
MARY SWhen in a pinch for storage, and need a temporary storage area, this worked great.
STEVE W | Overall ExperienceSales associate was rude.
BRIAN HThe older lady at the Uhaul desk was incredibly rude. She complained about having to go outside when she asked if we were getting a cargo trailer. She was very unfriendly and treated the younger girl there very unkindly.
JOHN PThe truck was damaged and dirty. We had a blowout on the trip. I’ve rented from this location before and usually have excellent equipment.
Greg SQuick check in and service.
Luke SThe lady at the desk could be a little friendlier
KERRI TDiana Rocks. She is an incredible person to deal with very friendly and always helpful. She knows what she’s doing very knowledgeable about your Brand.
Greg S | Overall ExperienceSystem was preventing the agent from renting at same price as stated on website, did as much as possible, but in the end we called the 800 number. Pickup was flawless, hooked up and ready to go in minutes. Only issue was two out of the four trailer tires were around 30psi.
CHRISTOPHER AGreat service, fast and efficient. Definitely recommend.
CHANCE MTrailer looked rough but functioned perfect
ROBERT GWe were driving from out of state and we were worried that we might not get to the store in time. Our son went to the store and Cassie helped him start our paperwork and explained how everything worked. We arrived about 20 minutes before the store closed and were able to complete the process and unload our belongings quickly. Cassie was kind and helpful making our experience very easy. We really appreciate Cassie's kindness and help.
tim b | First ImpressionsThe truck was very clean and the staff extremely friendly.
JOSHUAH SGreat experience...8 have used uhaul for many years
SHERYL DAwesome team working here!
amanda o | Overall ExperienceDiana is always the sweetest!
Angela C | Overall ExperienceThe manager was very nice and answered all my questions. Thx
debra j | Overall ExperienceHuge u-haul center. Coming from Okc, I’m very impressed by this facility. It’s over and bigger than we have here. Service was good.
PATRICK REquipment reeked of a stange, very dirty on the exterior, almost empty gas tank, The wheel alignment is very off and shakes whe going around 50mph. I wish I could get some of my money back. First time unsatisfied with the service.
Irving ADiane the manager is such a blessing! She has always been so nice, welcoming, and very professional.
Tabitha S | First ImpressionsCouldn’t be more PLEASED!!
sharon c | First ImpressionsRates were cheap to get me in, then rates were raised 3 or 4 times in just a couple years
bryan w | Overall ExperienceOverall my experience was positive. However the few times I interacted with staff they were not “friendly” but seemed irritated. It was enough for me to complain but I’m explaining my above answer. The facility experience was positive.
TIFFANY N | Overall ExperienceEveryone was courteous, friendly and very helpful. I would definitely recommend staff and facilities!
VICKIE T | Overall ExperienceAwesome
Phil M | First ImpressionsU-Haul should prorated from when a person moves out of their unit instead of keeping the money. This is just a way of cheating the customer and U-Haul getting free money!! Shame on you U-Haul! Your questions need a "Some what" or "Kind of" answer.
CATHY M | Overall ExperienceThe staff made me feel like I was at home made me very comfortable thank you
gary d | Overall ExperienceI love the staff and how they accommodate us especially the Shawnee location we was moving from okc and it’s a lot and they made it easy to make the transition better.
krystal r | First ImpressionsI feel my stuff would be safe in your storage I like the indoor shorts cuz it's cool inconvenient for me to get in and out thank you very much I will tell him other people about U-Haul storage area thank you it not poor I touch the wrong star button sorry you all are great
MARY R | First ImpressionsStaff is very nice friendly and informative.
DONNA C | Overall ExperienceI had my storage unit in the climate controlled area for right at 2 years. I did not see any evidence of mouse tracks when I cleared my unit out. I was so thankful that they keep it clean. I was very happy with the service I received during that 2 year time frame. I would highly recommend this facility.
DONNA d | Overall Experience10 by 10 unit is measured from outside of door to outside of door but my things being stored fit
STUART G | First ImpressionsI rated the storage hours as not convenient only because the only time I was able to move anything was late but I managed to get it done. This facility is the only one I will ever use for my belongings. Diane, the manager, is awesome! I had some tough times in the 2 years I used U-Haul storage and she was more than willing to work with me and I am forever grateful for that, everything I worked so hard to rebuild was in that storage so losing it would have been devastating. It was always clean and super impressed that were NO bugs considering there were numerous storage units and sometimes they get brought in. Thank you so much Diane and staff for all you did!
Tabitha S | Overall ExperienceThank you. I am concerned about our furniture not being able to get through which was why we originally got the unit.
Shirley J | First ImpressionsAll of the staff was friendly, courteous and explained everything in detail. I would recommend this place to anyone.
VICKIE T | First ImpressionsAlways great
Kathy S | Overall ExperienceLove it. Will definitely use it in the future
kyla t | Overall ExperienceBest experience with U-Haul I have ever had.
jerome m | Overall ExperienceThe demand for the climate-controlled units is high, so persistence is required, but it was worth the wait! The process was easy, the people are helpful and kind, and the facility is very clean. Absolutely recommend.
Eric D | First ImpressionsStaff was very friendly and helpful.
Suzanne P | Overall ExperienceClean, dry, very secure, conveniently located near me, friendly staff. Best experience in storage. Thank you.
scott h | Overall ExperienceStorage area was exceptionally clean, bathrooms and office area were also incredibly clean. Bay areas were easy accessible and spotless. Randell the janitor was very helpful and kept all areas clean, Diana was very helpful in the rental process.
Randell B | First ImpressionsDiana did everything she could to help me even though I moved out of state. She was kind and kept my father and I informed. Best place for storage in my opinion.
Susan L | Overall ExperienceI only needed storage temporarily after my house was effected by a tornado but the staff was very helpful and accommodating.
teresa j | Overall ExperienceGreat accommodations and staff. Really like the drive in bays for when it's raining.
WENDY J | First ImpressionsEvery one in U-Haul was friendly and helpful when I didn’t understand or had an issue that were helpful and assisted me with it or explained to me.
KATHY W | Overall ExperienceBest uhsul store I've been in mgr especially and all employees knew what they were doing uhsul needs more like this store
DAVID L | First ImpressionsI have u haul 2 now and have never had any problems with them if any issues arise they were able to resolve it quickly for me. This time I forgot to put my lock on the unit so the put a lock on there that was kind of them to do
KATHY W | First ImpressionsI did see a roach when I walked in the other night. However, with everyone being in random things I do understand how that can happen. Other than that, everything has been wonderful! I’ve really appreciated how nice and helpful the staff has been. I would definitely recommend others to use this storage facility.
ReAnna m | First ImpressionsEverything was OK except it did not really work for my needs. I need to be able to access it more than two hours at a time. So it really wasn’t a fit for me, but the staff was really helpful and friendly.
gregory s | Overall ExperienceEverything went well for us at this U-haul facility. One thing I’d like to mention is we were completely moved out of our unit before the 7 PM closing time on 2/23/24. Hopefully we’ll be refunded for our March rent payment. Thank you.
leslie h | Overall Experience👍
gary d | Overall ExperienceVery helpful
tricia m | First ImpressionsThe staff was amazing very customer service friendly!
WANDA R | Overall ExperienceExcellent service.
robert t | Overall ExperienceThe lady who signed us up was great. She was quick to help us and very polite and professional.
David S | First ImpressionsVery helpful
Steven r | Overall ExperienceDiana was especially helpful!
ronda s | Overall ExperienceI like it because it is clean ,And also it is convenient for me to get to from my house. And I like it because of the climate control that they have also , And it is reasonable in prices also.
SHANELL S | First ImpressionsU-haul should be very proud to have Diana as a member of their team. She’s an asset to your company. She is very knowledgeable in her job, and works very hard to make sure everything is ran smoothly.
robbie g | Overall ExperienceDiana and her team are superb in every way. Service and care to details was off the charts.
Ernest G | Overall ExperienceGreat customer service but I still haven't received an invoice statement as to know what I was billed and it charged.
pamela s | First ImpressionsSMOOTH!
scott h | First ImpressionsThis facility and staff has been assisting us for two months with packing supplies, storage, and moving vehicles. We are very grateful for all of their assistance during this time of transition for our family affected by the Tornado.
april e | Overall ExperienceIt was clean but there is a BAD problem with roaches.
Kellie Y | First ImpressionsThe staff at this facility was wonderful. I feel like I was a constant problem while trying to move in but they kept making me feel appreciated and helped without complaint.
Mitchell K | Overall Experiencethe system was down so i couldn’t get a card and my pin is apparently already linked to another unit so every time i type it in it says my name is something else and my alarm on my unit still goes off.
Cheyenne H | First ImpressionsPrices could be a little lower.
shirley d | First ImpressionsIf there were 5 more stars to give, without hesitation I would rate this place an outstanding 10 stars!!!! Like with every move, something is going to go wrong. Well it went all wrong for me. The staff at this facility went above & beyond to help me turn my wrong into right. I couldn't say enough good & positive things about the manager & her staff. Extremely safe, convenient & very well cleaned. I appreciate everything y'all did & I will be coming back.
sammie w | Overall ExperienceEven though I came in there on Easter Sunday the lady was professional and courteous
Raymond S | First ImpressionsVery friendly staff and helpful as well!
David H | First ImpressionsWill definitely use again, if I need storage
Cathy S | Overall ExperienceFor some reason it has my name is Melissa that’s not my name my name is Meagan
Melissa g | First ImpressionsThank you for being so kind to me!
Brian P | Overall ExperienceVery nice and friendly
mary p | First ImpressionsIt was perfect 👍🏻
NORMA C | First ImpressionsWonderful staff and the one lady running the front desk is an absolute trooper. Amazing customer service and multi tasking even while dealing with difficult customers..
SHELBY M | First ImpressionsI always felt very safe and as though my things were completely secure. A great experience!
angela r | Overall ExperienceI had gone in to reserve storage units and on move in day there was not a reservation. The girl that helped me rent a truck and get the storage units was flustered, not very friendly or helpful. She didn’t give me the basic info needed to get into the units etc. very frustrating! Other than that, everything else was very nice.
deborah g | First ImpressionsWhen u ask questions they treat u like you’re stupid! They’re very rude, definitely don’t have very good customer service skills or people skills!
Barbara S | Overall ExperienceThis is a lovely facility. Clean, well maintained and well monitored.
Debbie H | First ImpressionsStaff have kids there and they are distracted from doing their jobs by the kids. Stopped to talk to each other about some sort of drama not pertaining to me moving in.
johnnie m | First ImpressionsThanks 😊
larry s | Overall ExperienceMy first drive in storage facility and I love it!
SHIRLEY T | First ImpressionsClimbing unit fees are unpleasant. My unit went up 2x during the year I had it, $5.00 each time for a total of $10.00, and it was a small unit. Nevertheless, I am glad it was available. You do provide needed services. Thank you for being there. I think Diana is an excellent manager.
Linda P | Overall ExperienceAppreciate manager Diana friendliness and assistance
Linda G | Overall ExperienceNice staff. Easy access. Clean
david s | Overall ExperienceYou have a great system. Thanks
Preston F | Overall ExperienceIn the future I will definitely use a climate controlled U-Haul storage facility again
Gable D | Overall ExperienceLove it
cody b | First ImpressionsStaff very informative, friendly, professional. I would recommend this facility .
CHRISTINA S | Overall ExperienceOnly issue I had was getting into my storage after hours it would deny my access but I'll answer that I had a great experience with this facility I would highly recommend for anybody.
jimmy/linda m | Overall ExperienceThanks for the help moving to our new home!
BRADY M | Overall ExperienceIt was a great experience!!!
Heather M | First ImpressionsWorked with us on getting the truck for another day and didn’t act like it was a big problem.
Linda C | First ImpressionsThe lady at the office was very nice and explain things to us very well
jody d | First ImpressionsThe ladies there are always nice friendly and beyond helpful. I will always be grateful to the ladies here and will suggest this location to anyone who needs their services.
CECILIA W | Overall ExperienceGreat experience
shawn c | First ImpressionsWe needed a place to store some things while our daughter was living out of state temporarily, and it needed to be climate-controlled. This was the perfect setup for us! It was close and convenient, and because we had to move a couple of pianos the staff set us up with a unit that was near the front entrance doors to help us out. We received notifications when payments were due and the staff seemed to always be there when we needed them. Thank you so much - we will definitely consider using this facility again in the future if the need arises!
david y | Overall ExperienceBest place for storing a person's last belonging & in a safe clean place. The staff very helpful when I needed help. !!!!!!
joann e | Overall ExperienceIt's real inconvenient to have to pay so high late fees. Understandable fees. But so expensive no. And also. Your rental fees a very misleading. You advertise 4 hour rental fees when there is none available. You also don't let people know that in addition to the "$19.00 rental vans or 10' trucks are also a fee up ,/*$ .89 per gal and only can go 40 Miles or over. Need to fix misleading information. Need to fix your late fee and stop robbing people.
jeanie m | Overall ExperienceBeen using this storage site for almost 5 years. Always been great.
joshua f | Overall ExperienceFantastic as storage needs go.
Anthony H | Overall ExperienceI really appreciated the service Kathy gave to me. She was very helpful and friendly.
janice h | First ImpressionsEasy. Great staff. Thanks for the service!
james v | Overall ExperienceSuper nice people ,always have a smile on her face !!
Matthew L | Overall ExperienceExcellent I never been a very secure storage.
LAWANA J | First ImpressionsI liked the fact that someone was always there to help you!
barbara c | Overall ExperienceGood people great service
Charlotte N | Overall ExperienceThe manager, Diana is exceptional. GREAT customer service along with super willingness to assist in the questions I had. Extremely knowledgeable in procedures. Will use this facility in the future.
george a | Overall ExperienceI enjoyed when I went to empty my unit the tempature was just right and the quietness was priceless.
Robin C | Overall ExperienceFantastic team. Diana is very competent.
john c | Overall ExperienceI had my personal belongings in and out of the unit in less than a month after my move. The fact that u-haul has a one month free storage after making a move using their equipment I was thrilled to use this inside climate controlled environment.
donna d | Overall ExperienceIts a nice secured storage. Rent is a bit steep for a 5×10 though. Other than that its good.
Luke J | Overall ExperienceManager Was Very helpful and friendly beyond expectations and I would recommend her for a promotion because of her hi level of customer service skills she was very polite and Ifriendly.
DARREN U | Overall ExperienceStaff seemed very overworked and at times could be a little ‘short’ but overall we’re helpful and knowledgeable. Could never get through on phone, always had to visit in person for questions or help. Glad to have had a climate controlled storage available while I was building a house. Definitely would recommend.
renah c | Overall ExperienceHad to wait about 2 weeks for a unit to become available. The mgr. had my paperwork completed in about 15 mins. upon arrival. She explained everything well and how to access the facility after hours. The unit itself as well as the other parts of the building was in excellent shape, clean and odor free.
keith s | First ImpressionsDiana is AMAZING!!! I have rented UHaul storage units from Florida to Alaska and this location is truly the Ritz Carlton of storage facilities. Unbelievably maintained buildings and grounds,, great in-store inventory, friendly and helpful staff, one of the best experiences ever!!!
SUSAN C | First ImpressionsThe ladies in the office were awesome. I was in the Shawnee location off of Harrison. They were friendly and very helpful.
danielle g | Overall ExperienceYou need to have more people working in there. We have to wait in line to be helped.
claudia h | Overall Experiencebest place to store furniture when moving from one house to another when you have too much to go into the another house, this way you will have a yard sale later when you have time.
Marvin K | Overall ExperienceSecurity is a priority at this facility. I appreciated the regular checks and notifications and actions if something was awry. Diana is top-notch!
JOYCE T | Overall ExperienceCould get more updated computer equipment. Took them forever. Not good when on a schedule
Carol C | First ImpressionsThe app works great. Thanks
Preston F | Overall ExperienceStaff was extremely helpful and was able to get me into the storage unit that would fit my need.
matthew n | First ImpressionsThe Del City location has rude employees but the shawnee location has friendlier employees. I would definitely recommend the shawnee location.
VERONICA C | Overall ExperienceEverything was great
twana f | Overall ExperienceI never moved in, but the system keeps sending me these surveys. Everyone and everything is top notch except for these surveys and the IT that can’t figure out I canceled my storage unit and never moved in.
Adam B | Online Move InThe receptionist was very pleasant and very helpful
jackie K | First ImpressionsGreat people
randy w | First ImpressionsI am very grateful for the staff and the manager Dianne. We had tons of stuff to move in such little time and she worked with us and was patient. She was very efficient taking care of all of us customers that were there during the time I was. I will definitely be using this location from here on out. Its good to see a company have friendly, professional, and hard working employees that care about the customers that walk through their door!
crystal r | First ImpressionsThanks again totally awesome people and place GOD BLESS
perry r | Overall ExperienceDo I get a refund from when I moved out until next month is due. That would be fair.
euleta h | Overall ExperienceThe lady at the counter helping me was amazing. Not only did she help me with getting my unit started but she helped with with an issue I had when I got my trailer at the original place. She gave me the information I needed to file my claim. She is amazing and deserves recognition for her her customer service. It’s a hard job and she excelled at it.
veronica h | First ImpressionsThey helped me when I was in desperate need of storage that was 18 wheeler accessible. Kind and friendly. Highly recommend
anna a | Overall ExperienceExcellent experience
amber m | Online Move InGarage doors to the access bay didn’t close behind me after entering.
NOLA W | Overall ExperienceMy only qualm is that one of the bay doors had been broken for quite some time, making it hard to access our unit if someone was in the other bay door. Overall, it was a clean facility which I thoroughly appreciated.
timothy h | Overall ExperienceOutstanding people best customer service and overall terrific experience
laura k | Overall ExperienceThis facility is very well run.Diana and her staff are always willing to help whenever I needed it.
pat p | Overall ExperienceFriendly staff and well maintained facilities
Richard M | Overall ExperienceHad a hiccup moving in with a lock being on the unit door. Called customer service and they took care of it swiftly by giving me another unit that was customer ready. Way above and beyond customer service.
Jamie S | First ImpressionsThe staff was always friendly and property was clean. We appreciated how convenient it was to have a storage facility so close to our home.
april e | Overall ExperienceThe ladies there are very helpful and friendly. Made the whole process easy
Stephen H | First ImpressionsWonderful place. Clean, and very helpful employees. Even rented a truck from them, very easy and NO hassles. Very happy customer~!!
Barry P | Overall ExperienceVery unsecure entry rude to me when I explained why I was moving out before even moving in.
Tesa E | Overall ExperienceVery heavy police presence and not happy that it's not secure entry you can just pull car to Bay door and be able to enter building without any security. Haven't even moved anything in yet because I don't feel comfortable with that
Tesa E | First ImpressionsI really appreciate the inside storage facility. It was raining the last day I had to access my space, and the inside access made my move so much nicer.
JOYCE T | First ImpressionsI. Will definitely be back in the future
Matthew P | Overall ExperienceStaff was knowledgeable and friendly.
WESLEY C | First Impressionsvery helpful
david b | Overall ExperienceHelpful and friendly staff at this location.
Richard M | First ImpressionsFriendly staff clean store nice experience will come back.
jerry d | First ImpressionsThe people at 2323 harrison in shawnee oklahoma were so friendly and accommodating for our family. It took alot of stress off of moving from out of town. I will continue to use them in the future!! Place was well kept and secure!! You guys rock!!
Christina L | First ImpressionsI accidentally set the alarm off because there were no instructions posted on the or near the unit that stated what to do. The doors opened automatically so I did not know i needed to enter the access code. Before completing the online move in now form I called the office and the lady was not helping on expaining what the process is to move in. Other than that it was easy and I like having the carts available.
Anna S | Online Move InLoved the carts that were available for use.
chad b | First ImpressionsThe best customer service I’ve seen in a long time.
doug m | Overall ExperienceI'm having a hard time answering a few questions because the fact of not only truck return which is a nightmare in itself given not knowing how to use the text return thing... can't see to read most of it or understand it because I'm used to "simple " take truck back, return key etc. Now the alarm system within is a wonderful although confusing thing especially when every time you turn around the alarms go off! Also given the fact of 2 people trying to unload and get everything into stage units are not only exhausted, but physically can't go go go anymore to get things done in a short amount of time. Uhaul is my preferred choice for rental, but this time ended up a nightmare all the way around! The young lady that helped me was great as I followed her instructions on how to set doors etc when we were finally able to get everything in units, but what a nightmare with alarms going off twice and had to call 911 because of it. This was a very very upsetting experience because we were exhausted and don't fully understand how the whole thing works. I would like to continue to use uhaul as my moving/storage company, but it's not been a very good experience this time or even the first time so much improvement would be great especially for the older generation to fully understand and have ease using. Please feel free to call me to discuss because it's totally CONFUSING!!
Paige M | First Impressionseveryone was a big help with getting us to where we had to put in our stuff and thanks for the carts it made our trips shorter than using our dollies.
Marvin K | First ImpressionsShe found us a unit near the entrance, and was very helpful.
Kenneth W | First ImpressionsThe young lady that helped me was very nice and helpful. She walked me through the process and showed me around. She was very pleasant to do business with.
dashai B | First Impressionsout of a 10 i would rate them a 12. they went out of their way to help me. thank you to the lady at the shawnee office.
bobby c | Overall ExperienceVery nice employees and very helpful
lori a | First Impressionscould not go any better the lady went out of her way to help me 5 stars all the way
bobby c | First ImpressionsVery friendly, helpful, and professional staff. A very pleasing experience.
David M | Overall ExperienceEveryone was very helpful and very nice I would use U-Haul in the future thank you
Linda B | First ImpressionsGM was very nice and plaesant!! Storage units very clean!!
LaWanda E | First ImpressionsGreat staff! Helpful and accommodating.
Steven E | Overall ExperienceStaff are a bunch of sweet hearts very helpful to me being new to the area I felt like I was at home
Sarah M | First ImpressionsFast and efficient. Even the new trainee was helpful and super friendly.
Christina G | First ImpressionsThese people go above and beyond!! I would recommend them over and over. They are very polite and friendly, helpful to the point of bringing us water when we were unloading our truck. Love em'
Steven E | First ImpressionsStaff was helpful, however the card wouldn’t activate due to credit card machine being down. Problems with the computers and adding information also which made the time to rent a unit very longgggg!
brianna c | First Impressions