Everything was great
twana f. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Shawnee
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady at American Self Storage who made the reservation was amazing , but the service at the center was poor and understaffed
Scotty W.There was only one person working on that Saturday morning and it was busy.
John D.actually check and maintain trailers. particularly not giving them a trailer with tires so bad that BOTH are unsafe, and obviously had been for quite some time. i will never use your company again because of such negligent behavior. when the metal threads in a tire are showing and chunks of rubber gone, it is well past being safe.
Dana C.I never moved in, but the system keeps sending me these surveys. Everyone and everything is top notch except for these surveys and the IT that can’t figure out I canceled my storage unit and never moved in.
Adam B. | Online Move InU-Haul of Shawnee informed me that a possible drop-off fee may be imposed if the drop off location did not match the contract information. I showed the internet contract copy; as well as, the Grissom U-Haul copy. Shawnee U-Haul stated that the Grissom U-Haul should have made the necessary corrections to their portion of the contact. I will not rent in future if this occurs again.
BARRY K.Customer service was great. The lady that helped me needs a raise! She is very curteous, strives to meet all your needs and very professional at Shawnee, OK U-haul!!!!
Sherrie H.Great parking, Facilities were excellent. Drop off was easy and quickly accomplished.
SHALMIR N.The lady that rented the truck to me was very rude! She grabbed my id out of my hand and was extremely hateful! I wish I would've caught her name. First she told me no trucks were available then another store made me a reservation online and there was suddenly one available. She was terrible she definitely shouldn't work in the public!
Hayley L.Staff very friendly and helpful
Norman P.The receptionist was very pleasant and very helpful
jackie K. | First ImpressionsGreat people
randy w. | First ImpressionsI am very grateful for the staff and the manager Dianne. We had tons of stuff to move in such little time and she worked with us and was patient. She was very efficient taking care of all of us customers that were there during the time I was. I will definitely be using this location from here on out. Its good to see a company have friendly, professional, and hard working employees that care about the customers that walk through their door!
crystal r. | First ImpressionsBetter job at checking equipment. Both tire straps were non-functional on the car hauler, apparently having been torn by the previousrenter. Luckily I had the ability to circumvent this using a tow strap I carry, otherwise my trip to a big car show would been ruined.
Joe M.Uriah was awesome!!
Kraig W.Cassie was so helpful and a real pleasure to work with. She is an excellent ambassador for your business.
Vicki C.they did a great job in helping us with our request
Marvin K.Thanks again totally awesome people and place GOD BLESS
perry r. | Overall ExperienceThe truck was clean but when we got the truck the check engine light was on and the oil light. Had to add oil before we could drive it
Kristy B.Your agent, Uriah, was very helpful.
Olan A.Uriah was amiable, efficient, and very helpful.
Olan A.The lady that we returned it to was rude. She just took the keys and walked off as I was still talking to her.
NOMA N.Wouldn't accept or examine my temporary OK CDL license. This was a legal state document, and the clerk forced me to find a third party. No effort was made to look into the situation.
john M.Excellent service, great manager and employee!
Andrew R.Need more people.
Joseph D.Was alright
Luke J.The cabin of the truck had litter in it. The rear backup light was out on the truck. The rep almost made it seem as if we were intruding on her. She wasn't friendly.
Rusty D.Very friendly staff and knowledgeable in getting me into the right vehicle for my needs
Robert M.Do I get a refund from when I moved out until next month is due. That would be fair.
euleta h. | Overall ExperienceThe lady at the counter helping me was amazing. Not only did she help me with getting my unit started but she helped with with an issue I had when I got my trailer at the original place. She gave me the information I needed to file my claim. She is amazing and deserves recognition for her her customer service. It’s a hard job and she excelled at it.
veronica h. | First ImpressionsThey helped me when I was in desperate need of storage that was 18 wheeler accessible. Kind and friendly. Highly recommend
anna a. | Overall ExperienceHate to deal with rude people. No need for it. Very unhelpful.
Heather W.When we called this location, the automated phone system said they were closed, however they were actually open, in accordance with they're posted hours.
James S.The online tuck pickup and return doesn't work all the time it is an app but it's inconvenient for when you need it
Magen W.Excellent experience
Frank W. | Online Move InStaff was Super nice Best customer service Ever!!!! I just want to thanks ladys for listening and help me figure out my plan on last minute move and I really appreciate it.
Teaura A.Great service! The only thing I could recommend is a discount for early returns!
Lorretta S.Personnel rude
Heather P.Great customer service
Roy S.The staff is always friendly and ready to help. They know me by name and that makes you feel personal. They are quick and make getting a trailer fast and easy for me.
Steven F.Rude sales associate
Nicholas A.The Lady that checked me in was friendly and checked me in quick which was much appreciated after moving all morning. Thank You!
ERIC S.Garage doors to the access bay didn’t close behind me after entering.
NOLA W. | Overall ExperienceThe service have always been great, great all around service. Thank you no complaint
Anita J.Becky was very informative and making sure she covered everything and got me in and on the road to my move in a great time. Thank you for all you saved me and for being so friendly
Casey K.Got charged for Appliance dolly, they only had a Utility dolly available. Keep more equipment in stock for customers to rent. Allow trucks to be returned at different locations. Provide an actual Key drop box that looks like the image it gives you when trying to return keys. They only "key drop off" there was a small slot in a door that was not marked. overall poor experience.
Koltin B.My only qualm is that one of the bay doors had been broken for quite some time, making it hard to access our unit if someone was in the other bay door. Overall, it was a clean facility which I thoroughly appreciated.
timothy h. | Overall ExperienceWait time for phone calls is too long.
James H.Outstanding people best customer service and overall terrific experience
laura k. | Overall ExperienceAwesome experience.
Debra A.Dianna is excellent! She and the manager at the Kickapoo store have gone above and beyond what is expected, especially in the times of a global pandemic! Fantastic!
Amy J.This facility is very well run.Diana and her staff are always willing to help whenever I needed it.
pat p. | Overall ExperienceSmooth effficient pickup, and even smoother return. Great customer service!
Thomas O.Great facility and excellent service. The lady running the place was super helpful and quickly got my trailer hooked up and disconnected on my return.
Kevin W.Top notch customer service
David I.They did a great job!
Robert B.It was a great experience, I had not planned on needing to rent a truck as my son has a pick up, but it was decided they wanted to move everything it in trip. I walked in to the office just to see if they had anything available, was in a truck within minutes. I also really appreciated the sanitizing that was done.
Dena C.Diana, the general mgr, took care of me. She was very professional and super pleasant to deal with. Very accommodating and actually seemed to care about me as a customer! I plan to return to this location for future hauling needs. Thanks!
Bruce O.Friendly staff and well maintained facilities
Richard M. | Overall ExperienceVery friendly service.
Gerald G.Not a thing, everything was great, as usual from this location!
ROBERT M.Had a hiccup moving in with a lock being on the unit door. Called customer service and they took care of it swiftly by giving me another unit that was customer ready. Way above and beyond customer service.
Jamie S. | First ImpressionsEasy. No hassle. “Did all go well on your trip?“ “Yes, thank you.†Email receipt. “Have a nice day.†Doesn't get any better than that.
Richard V.The staff was always friendly and property was clean. We appreciated how convenient it was to have a storage facility so close to our home.
april e. | Overall ExperienceThis place is awesome!
Steven F.Lady at counter could be more pleasant
Michael S.The ladies there are very helpful and friendly. Made the whole process easy
Stephen H. | First ImpressionsWonderful place. Clean, and very helpful employees. Even rented a truck from them, very easy and NO hassles. Very happy customer~!!
Barry P. | Overall ExperienceVery unsecure entry rude to me when I explained why I was moving out before even moving in.
Tesa E. | Overall ExperienceVery heavy police presence and not happy that it's not secure entry you can just pull car to Bay door and be able to enter building without any security. Haven't even moved anything in yet because I don't feel comfortable with that
Tesa E. | First ImpressionsWell -- basically don't blow off the concerns of a customer who points out a problem with the equipment, and who has rented this equipment numerous times before and also knows how it is supposed to perform. A god location and they lots of stuff and their customer service is generally very good. But this time, my opinion on a problem was not respected and was frankly dissed.
GENE H.I really appreciate the inside storage facility. It was raining the last day I had to access my space, and the inside access made my move so much nicer.
JOYCE T. | First ImpressionsI. Will definitely be back in the future
Matthew P. | Overall ExperienceStaff was knowledgeable and friendly.
WESLEY C. | First Impressionsvery helpful
david b. | Overall ExperienceHelpful and friendly staff at this location.
Richard M. | First ImpressionsFriendly staff clean store nice experience will come back.
jerry d. | First ImpressionsThe people at 2323 harrison in shawnee oklahoma were so friendly and accommodating for our family. It took alot of stress off of moving from out of town. I will continue to use them in the future!! Place was well kept and secure!! You guys rock!!
Christina L. | First ImpressionsI accidentally set the alarm off because there were no instructions posted on the or near the unit that stated what to do. The doors opened automatically so I did not know i needed to enter the access code. Before completing the online move in now form I called the office and the lady was not helping on expaining what the process is to move in. Other than that it was easy and I like having the carts available.
Anna S. | Online Move InLoved the carts that were available for use.
chad b. | First ImpressionsThe best customer service I’ve seen in a long time.
doug m. | Overall ExperienceI'm having a hard time answering a few questions because the fact of not only truck return which is a nightmare in itself given not knowing how to use the text return thing... can't see to read most of it or understand it because I'm used to "simple " take truck back, return key etc. Now the alarm system within is a wonderful although confusing thing especially when every time you turn around the alarms go off! Also given the fact of 2 people trying to unload and get everything into stage units are not only exhausted, but physically can't go go go anymore to get things done in a short amount of time. Uhaul is my preferred choice for rental, but this time ended up a nightmare all the way around! The young lady that helped me was great as I followed her instructions on how to set doors etc when we were finally able to get everything in units, but what a nightmare with alarms going off twice and had to call 911 because of it. This was a very very upsetting experience because we were exhausted and don't fully understand how the whole thing works. I would like to continue to use uhaul as my moving/storage company, but it's not been a very good experience this time or even the first time so much improvement would be great especially for the older generation to fully understand and have ease using. Please feel free to call me to discuss because it's totally CONFUSING!!
Paige M. | First Impressionseveryone was a big help with getting us to where we had to put in our stuff and thanks for the carts it made our trips shorter than using our dollies.
Marvin K. | First ImpressionsShe found us a unit near the entrance, and was very helpful.
Kenneth W. | First ImpressionsThe young lady that helped me was very nice and helpful. She walked me through the process and showed me around. She was very pleasant to do business with.
dashai B. | First Impressionsout of a 10 i would rate them a 12. they went out of their way to help me. thank you to the lady at the shawnee office.
bobby c. | Overall ExperienceVery nice employees and very helpful
lori a. | First Impressionscould not go any better the lady went out of her way to help me 5 stars all the way
bobby c. | First ImpressionsVery friendly, helpful, and professional staff. A very pleasing experience.
David M. | Overall ExperienceEveryone was very helpful and very nice I would use U-Haul in the future thank you
Linda B. | First ImpressionsGM was very nice and plaesant!! Storage units very clean!!
LaWanda E. | First ImpressionsGreat staff! Helpful and accommodating.
Steven E. | Overall ExperienceStaff are a bunch of sweet hearts very helpful to me being new to the area I felt like I was at home
Sarah M. | First ImpressionsFast and efficient. Even the new trainee was helpful and super friendly.
Christina G. | First ImpressionsThese people go above and beyond!! I would recommend them over and over. They are very polite and friendly, helpful to the point of bringing us water when we were unloading our truck. Love em'
Steven E. | First ImpressionsStaff was helpful, however the card wouldn’t activate due to credit card machine being down. Problems with the computers and adding information also which made the time to rent a unit very longgggg!
brianna c. | First Impressions