Everything was greattwana f. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Shawnee
Shawnee, OK 74804
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Gene H.
The lady at American Self Storage who made the reservation was amazing , but the service at the center was poor and understaffedScotty W.
There was only one person working on that Saturday morning and it was busy.John D.
Customer did not leave a comment.Megan G. | Online Move In
actually check and maintain trailers. particularly not giving them a trailer with tires so bad that BOTH are unsafe, and obviously had been for quite some time. i will never use your company again because of such negligent behavior. when the metal threads in a tire are showing and chunks of rubber gone, it is well past being safe.Dana C.
I never moved in, but the system keeps sending me these surveys. Everyone and everything is top notch except for these surveys and the IT that can’t figure out I canceled my storage unit and never moved in.Adam B. | Online Move In
U-Haul of Shawnee informed me that a possible drop-off fee may be imposed if the drop off location did not match the contract information. I showed the internet contract copy; as well as, the Grissom U-Haul copy. Shawnee U-Haul stated that the Grissom U-Haul should have made the necessary corrections to their portion of the contact. I will not rent in future if this occurs again.BARRY K.
Customer did not leave a comment.Felix L.
Customer did not leave a comment.connie g. | First Impressions
Customer service was great. The lady that helped me needs a raise! She is very curteous, strives to meet all your needs and very professional at Shawnee, OK U-haul!!!!Sherrie H.
Customer did not leave a comment.Daniel H.
Great parking, Facilities were excellent. Drop off was easy and quickly accomplished.SHALMIR N.
Customer did not leave a comment.Michael R.
The lady that rented the truck to me was very rude! She grabbed my id out of my hand and was extremely hateful! I wish I would've caught her name. First she told me no trucks were available then another store made me a reservation online and there was suddenly one available. She was terrible she definitely shouldn't work in the public!Hayley L.
Staff very friendly and helpfulNorman P.
Customer did not leave a comment.lisa m. | First Impressions
Customer did not leave a comment.Tony M. | First Impressions
The receptionist was very pleasant and very helpfuljackie K. | First Impressions
Great peoplerandy w. | First Impressions
Customer did not leave a comment.Gary M.
I am very grateful for the staff and the manager Dianne. We had tons of stuff to move in such little time and she worked with us and was patient. She was very efficient taking care of all of us customers that were there during the time I was. I will definitely be using this location from here on out. Its good to see a company have friendly, professional, and hard working employees that care about the customers that walk through their door!crystal r. | First Impressions
Customer did not leave a comment.Linda C.
Better job at checking equipment. Both tire straps were non-functional on the car hauler, apparently having been torn by the previousrenter. Luckily I had the ability to circumvent this using a tow strap I carry, otherwise my trip to a big car show would been ruined.Joe M.
Customer did not leave a comment.BELINDA B.
Uriah was awesome!!Kraig W.
Cassie was so helpful and a real pleasure to work with. She is an excellent ambassador for your business.Vicki C.
they did a great job in helping us with our requestMarvin K.
Thanks again totally awesome people and place GOD BLESSperry r. | Overall Experience
The truck was clean but when we got the truck the check engine light was on and the oil light. Had to add oil before we could drive itKristy B.
Customer did not leave a comment.Brett J.
Customer did not leave a comment.Gary B.
Customer did not leave a comment.Rachel C.
Your agent, Uriah, was very helpful.Olan A.
Uriah was amiable, efficient, and very helpful.Olan A.
The lady that we returned it to was rude. She just took the keys and walked off as I was still talking to her.NOMA N.
Wouldn't accept or examine my temporary OK CDL license. This was a legal state document, and the clerk forced me to find a third party. No effort was made to look into the situation.john M.
Customer did not leave a comment.Stanley B.
Excellent service, great manager and employee!Andrew R.
Customer did not leave a comment.Gregory S. | Overall Experience
Customer did not leave a comment.ryan h. | Overall Experience
Customer did not leave a comment.Wayne M. | Online Move In
Customer did not leave a comment.Karen H. | First Impressions
Need more people.Joseph D.
Was alrightLuke J.
Customer did not leave a comment.Renee M.
Customer did not leave a comment.Marie B. | Overall Experience
The cabin of the truck had litter in it. The rear backup light was out on the truck. The rep almost made it seem as if we were intruding on her. She wasn't friendly.Rusty D.
Very friendly staff and knowledgeable in getting me into the right vehicle for my needsRobert M.
Do I get a refund from when I moved out until next month is due. That would be fair.euleta h. | Overall Experience
Customer did not leave a comment.John W.
Customer did not leave a comment.Wesley F.
The lady at the counter helping me was amazing. Not only did she help me with getting my unit started but she helped with with an issue I had when I got my trailer at the original place. She gave me the information I needed to file my claim. She is amazing and deserves recognition for her her customer service. It’s a hard job and she excelled at it.veronica h. | First Impressions
Customer did not leave a comment.Wayne M. | Online Move In
They helped me when I was in desperate need of storage that was 18 wheeler accessible. Kind and friendly. Highly recommendanna a. | Overall Experience
Customer did not leave a comment.loretta t. | First Impressions
Customer did not leave a comment.george a. | First Impressions
Customer did not leave a comment.shelby g. | First Impressions
Customer did not leave a comment.janet b. | First Impressions
Hate to deal with rude people. No need for it. Very unhelpful.Heather W.
Customer did not leave a comment.STEVEN B.
When we called this location, the automated phone system said they were closed, however they were actually open, in accordance with they're posted hours.James S.
Customer did not leave a comment.DENH C.
Customer did not leave a comment.Bryan J.
The online tuck pickup and return doesn't work all the time it is an app but it's inconvenient for when you need itMagen W.
Excellent experienceFrank W. | Online Move In
Customer did not leave a comment.Amber J.
Staff was Super nice Best customer service Ever!!!! I just want to thanks ladys for listening and help me figure out my plan on last minute move and I really appreciate it.Teaura A.
Customer did not leave a comment.CHARLES H.
Great service! The only thing I could recommend is a discount for early returns!Lorretta S.
Customer did not leave a comment.Laynie S.
Personnel rudeHeather P.
Customer did not leave a comment.Vanessa S. | First Impressions
Customer did not leave a comment.Romona M.
Customer did not leave a comment.Steven W.
Great customer serviceRoy S.
Customer did not leave a comment.Steven E.
Customer did not leave a comment.kevin w. | Overall Experience
The staff is always friendly and ready to help. They know me by name and that makes you feel personal. They are quick and make getting a trailer fast and easy for me.Steven F.
Customer did not leave a comment.Barnabas B. | Overall Experience
Rude sales associateNicholas A.
Customer did not leave a comment.Johnathan L. | Overall Experience
Customer did not leave a comment.Welton C.
Customer did not leave a comment.Austin S.
The Lady that checked me in was friendly and checked me in quick which was much appreciated after moving all morning. Thank You!ERIC S.
Garage doors to the access bay didn’t close behind me after entering.NOLA W. | Overall Experience
The service have always been great, great all around service. Thank you no complaintAnita J.
Becky was very informative and making sure she covered everything and got me in and on the road to my move in a great time. Thank you for all you saved me and for being so friendlyCasey K.
Got charged for Appliance dolly, they only had a Utility dolly available. Keep more equipment in stock for customers to rent. Allow trucks to be returned at different locations. Provide an actual Key drop box that looks like the image it gives you when trying to return keys. They only "key drop off" there was a small slot in a door that was not marked. overall poor experience.Koltin B.
Customer did not leave a comment.Sallie S. | Overall Experience
My only qualm is that one of the bay doors had been broken for quite some time, making it hard to access our unit if someone was in the other bay door. Overall, it was a clean facility which I thoroughly appreciated.timothy h. | Overall Experience
Customer did not leave a comment.ANTHONY G.
Customer did not leave a comment.Anthony G.
Customer did not leave a comment.Thomas C.
Wait time for phone calls is too long.James H.
Outstanding people best customer service and overall terrific experiencelaura k. | Overall Experience
Customer did not leave a comment.Rannie C.
Customer did not leave a comment.william R.
Customer did not leave a comment.Jerry W.
Customer did not leave a comment.Thomas C.
Customer did not leave a comment.Bryce S.
Customer did not leave a comment.Kevin B.
Customer did not leave a comment.Courtney G.
Customer did not leave a comment.charles W.
Awesome experience.Debra A.
Dianna is excellent! She and the manager at the Kickapoo store have gone above and beyond what is expected, especially in the times of a global pandemic! Fantastic!Amy J.
This facility is very well run.Diana and her staff are always willing to help whenever I needed it.pat p. | Overall Experience
Smooth effficient pickup, and even smoother return. Great customer service!Thomas O.
Great facility and excellent service. The lady running the place was super helpful and quickly got my trailer hooked up and disconnected on my return.Kevin W.
Top notch customer serviceDavid I.
Customer did not leave a comment.Jeremy H.
Customer did not leave a comment.David S.
Customer did not leave a comment.William V.
They did a great job!Robert B.
It was a great experience, I had not planned on needing to rent a truck as my son has a pick up, but it was decided they wanted to move everything it in trip. I walked in to the office just to see if they had anything available, was in a truck within minutes. I also really appreciated the sanitizing that was done.Dena C.
Customer did not leave a comment.KAY B.
Customer did not leave a comment.SCOTT M.
Customer did not leave a comment.Thomas C.
Diana, the general mgr, took care of me. She was very professional and super pleasant to deal with. Very accommodating and actually seemed to care about me as a customer! I plan to return to this location for future hauling needs. Thanks!Bruce O.
Customer did not leave a comment.TRACY S.
Friendly staff and well maintained facilitiesRichard M. | Overall Experience
Very friendly service.Gerald G.
Customer did not leave a comment.Gene H.
Customer did not leave a comment.John G.
Customer did not leave a comment.James R. | Overall Experience
Not a thing, everything was great, as usual from this location!ROBERT M.
Customer did not leave a comment.terry M.
Had a hiccup moving in with a lock being on the unit door. Called customer service and they took care of it swiftly by giving me another unit that was customer ready. Way above and beyond customer service.Jamie S. | First Impressions
Customer did not leave a comment.James V.
Easy. No hassle. â€œDid all go well on your trip?â€œ â€œYes, thank you.â€ Email receipt. â€œHave a nice day.â€ Doesn't get any better than that.Richard V.
Customer did not leave a comment.Alyson H.
The staff was always friendly and property was clean. We appreciated how convenient it was to have a storage facility so close to our home.april e. | Overall Experience
Customer did not leave a comment.kevin w. | First Impressions
This place is awesome!Steven F.
Customer did not leave a comment.Garold L.
Customer did not leave a comment.Irving C. | Overall Experience
Lady at counter could be more pleasantMichael S.
Customer did not leave a comment.Tamara L.
The ladies there are very helpful and friendly. Made the whole process easyStephen H. | First Impressions
Wonderful place. Clean, and very helpful employees. Even rented a truck from them, very easy and NO hassles. Very happy customer~!!Barry P. | Overall Experience
Very unsecure entry rude to me when I explained why I was moving out before even moving in.Tesa E. | Overall Experience
Very heavy police presence and not happy that it's not secure entry you can just pull car to Bay door and be able to enter building without any security. Haven't even moved anything in yet because I don't feel comfortable with thatTesa E. | First Impressions
Well -- basically don't blow off the concerns of a customer who points out a problem with the equipment, and who has rented this equipment numerous times before and also knows how it is supposed to perform. A god location and they lots of stuff and their customer service is generally very good. But this time, my opinion on a problem was not respected and was frankly dissed.GENE H.
I really appreciate the inside storage facility. It was raining the last day I had to access my space, and the inside access made my move so much nicer.JOYCE T. | First Impressions
I. Will definitely be back in the futureMatthew P. | Overall Experience
Staff was knowledgeable and friendly.WESLEY C. | First Impressions
very helpfuldavid b. | Overall Experience
Customer did not leave a comment.jennifer S. | First Impressions
Helpful and friendly staff at this location.Richard M. | First Impressions
Customer did not leave a comment.larry t. | Overall Experience
Friendly staff clean store nice experience will come back.jerry d. | First Impressions
The people at 2323 harrison in shawnee oklahoma were so friendly and accommodating for our family. It took alot of stress off of moving from out of town. I will continue to use them in the future!! Place was well kept and secure!! You guys rock!!Christina L. | First Impressions
Customer did not leave a comment.dawn c. | First Impressions
I accidentally set the alarm off because there were no instructions posted on the or near the unit that stated what to do. The doors opened automatically so I did not know i needed to enter the access code. Before completing the online move in now form I called the office and the lady was not helping on expaining what the process is to move in. Other than that it was easy and I like having the carts available.Anna S. | Online Move In
Loved the carts that were available for use.chad b. | First Impressions
Customer did not leave a comment.erica p. | Overall Experience
The best customer service I’ve seen in a long time.doug m. | Overall Experience
I'm having a hard time answering a few questions because the fact of not only truck return which is a nightmare in itself given not knowing how to use the text return thing... can't see to read most of it or understand it because I'm used to "simple " take truck back, return key etc. Now the alarm system within is a wonderful although confusing thing especially when every time you turn around the alarms go off! Also given the fact of 2 people trying to unload and get everything into stage units are not only exhausted, but physically can't go go go anymore to get things done in a short amount of time. Uhaul is my preferred choice for rental, but this time ended up a nightmare all the way around! The young lady that helped me was great as I followed her instructions on how to set doors etc when we were finally able to get everything in units, but what a nightmare with alarms going off twice and had to call 911 because of it. This was a very very upsetting experience because we were exhausted and don't fully understand how the whole thing works. I would like to continue to use uhaul as my moving/storage company, but it's not been a very good experience this time or even the first time so much improvement would be great especially for the older generation to fully understand and have ease using. Please feel free to call me to discuss because it's totally CONFUSING!!Paige M. | First Impressions
Customer did not leave a comment.Jeffery H. | First Impressions
everyone was a big help with getting us to where we had to put in our stuff and thanks for the carts it made our trips shorter than using our dollies.Marvin K. | First Impressions
She found us a unit near the entrance, and was very helpful.Kenneth W. | First Impressions
The young lady that helped me was very nice and helpful. She walked me through the process and showed me around. She was very pleasant to do business with.dashai B. | First Impressions
out of a 10 i would rate them a 12. they went out of their way to help me. thank you to the lady at the shawnee office.bobby c. | Overall Experience
Very nice employees and very helpfullori a. | First Impressions
could not go any better the lady went out of her way to help me 5 stars all the waybobby c. | First Impressions
Very friendly, helpful, and professional staff. A very pleasing experience.David M. | Overall Experience
Everyone was very helpful and very nice I would use U-Haul in the future thank youLinda B. | First Impressions
GM was very nice and plaesant!! Storage units very clean!!LaWanda E. | First Impressions
Great staff! Helpful and accommodating.Steven E. | Overall Experience
Staff are a bunch of sweet hearts very helpful to me being new to the area I felt like I was at homeSarah M. | First Impressions
Fast and efficient. Even the new trainee was helpful and super friendly.Christina G. | First Impressions
These people go above and beyond!! I would recommend them over and over. They are very polite and friendly, helpful to the point of bringing us water when we were unloading our truck. Love em'Steven E. | First Impressions
Staff was helpful, however the card wouldn’t activate due to credit card machine being down. Problems with the computers and adding information also which made the time to rent a unit very longgggg!brianna c. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have an adaptive reuse program to better the enviroment!