Customer did not leave a comment.Scott B.
Customer Reviews for U-Haul Moving & Storage of Shawnee
Shawnee, OK 74804
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Don't cancel after an hour. I prepaid. You got your money whether I showed up or not. Don't send 88 emails and texts. I'm moving. I don't have time for that!Loy T.
Cassie was extremely helpful. Very quick and efficient.emily R.
Customer did not leave a comment.Michael K.
The lady in the office is one of the rudest and least personable people I've ever met. Answers questions like a smart-ass and acts like it's a burden or if she's doing you a favor to be at work.Rodney C.
Customer did not leave a comment.Valerie B.
Even though this location didn't have internet they was very helpful and patient with me. And explained everything to meJacinta F.
The check in app is a bit cumbersome.Duane A.
I understand based upon what this location stated to me that a lot of people take these Vans and trucks and steal them I'm not that type of person my freedom is more important anyway I will rent again with the same location the general manager was very nice and I understand where she came from because there are stupid people out there that want to abuse the Vans and the trucks and give customers like me that actually use it for a purpose and bring it back have to sufferJeffry G.
Have vehicle ready with equipment inside. Offer some reward or discount to current storage customers. Get betterMary W.
Customer did not leave a comment.Charlene L.
Great service friendly staffnapa A.
Customer did not leave a comment.GREG M.
Customer did not leave a comment.Frank C.
I reserved my UHaul truck online the day before I needed it. When I got yo the store to pick up the truck I had to wait 20+ minutes to talk to the lady at the desk. That's not the part that bothered me, it was the fact that when I got to the counter the lady asked to skip me to help the person behind me. I had to wait another 15-20 minutes. Then the truck had food all over the cab and the inside of the cargo box has dirt and tree debris all over it.Leighton S.
Customer did not leave a comment.Charles A.
Customer did not leave a comment.Catalina M.
Customer did not leave a comment.BELINDA F.
Customer did not leave a comment.BOBBY B.
The lady that helped us had a bit of an attitude because she had to go outside to check in our returning trailer.Bobby R.
The ladies in Shawnee were amazing! More people like them please! They were the ONLY good thing about Uhaul. Dealing with uhaul in OKC and management on the phone was absolutely horrible. Theresa I think was her name on the phone very unpleasant getting a truck as I had reserved at least week in advance. Also lady on phone during return was unhelpful. So competent phone people with manners.Shanon C.
She was very nice and it only took a few minutes to get checked out 😊Katina S.
Customer did not leave a comment.Christian W.
The ride was a little rough. Everything thing else way great.Charles H.
Customer did not leave a comment.NANCY A.
Customer did not leave a comment.Matthew H.
Customer did not leave a comment.Jennifer A.
I have used this facility before and it has always been stellar with their customer service, the operation of their facility, and the ease of pick up and drop off.tina M.
Customer did not leave a comment.Matthew H.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Wayne C.
Customer did not leave a comment.JD B.
Excellent customer service in a cold crummy day. I had to do nothing. Very helpful and friendlyJason L.
Customer did not leave a comment.LUCINDA A.
Easy in and out very efficient staff and quicknoel H.
I was in a really bad spot I have nothing bad to say!!daniel L.
Thanks ladies!Aaron D.
It was a quick check in of the truck and I was on my way. Nice and helpful staff.Chassidy T.
It was clean but stunk like cigarettes. Tire was l low on drivers side n had to put in air because of warning before I could go anywhere.JESSIE L.
Customer did not leave a comment.CLAUDIA B. | Overall Experience
Customer did not leave a comment.Eli W.
Great experienceshawn c. | First Impressions
Customer did not leave a comment.Jesus Q.
Customer did not leave a comment.John L.
Customer did not leave a comment.Justin D.
We needed a place to store some things while our daughter was living out of state temporarily, and it needed to be climate-controlled. This was the perfect setup for us! It was close and convenient, and because we had to move a couple of pianos the staff set us up with a unit that was near the front entrance doors to help us out. We received notifications when payments were due and the staff seemed to always be there when we needed them. Thank you so much - we will definitely consider using this facility again in the future if the need arises!david y. | Overall Experience
Customer did not leave a comment.Rebecca M.
Customer did not leave a comment.Gary S.
Customer did not leave a comment.Terri N.
Customer did not leave a comment.RONALD G. | First Impressions
Easiest and best rental experience I have ever had.Nicholas C.
Customer did not leave a comment.steve S.
Customer did not leave a comment.Pamela W.
Customer did not leave a comment.Ricki W. | Online Move In
Customer did not leave a comment.Pamela W. | First Impressions
Customer did not leave a comment.Brent S. | Overall Experience
Customer did not leave a comment.Stephen M. | First Impressions
Customer did not leave a comment.Scott B.
Dropping off the trailer only took a few minutes, very nice..Bobby B.
Great peopleCharles F.
Customer did not leave a comment.Amy S.
Customer did not leave a comment.Charles F.
Customer did not leave a comment.james f. | First Impressions
Customer did not leave a comment.Christopher K.
Staff was very helpful and friendly.Kim C.
Best place for storing a person's last belonging & in a safe clean place. The staff very helpful when I needed help. !!!!!!joann e. | Overall Experience
Customer did not leave a comment.phillip c. | Overall Experience
Customer did not leave a comment.Christopher H.
Customer did not leave a comment.The Acadamy o. | Overall Experience
Customer did not leave a comment.stormi k. | First Impressions
Excellent customer service! Will use again for my uhaul needs.Stephanie W.
Customer did not leave a comment.Emily G.
Customer did not leave a comment.misty m. | Overall Experience
Clean big lot to get in and out. Very helpful personalnoel H.
Customer did not leave a comment.Raymond S.
Customer did not leave a comment.Heather T.
Need to stock the store with trailers and trucks. I needed a big trailer and there was only small ones. The staff was friendly and helpful but didnt have what I needed. Asked if 8 could get on in mwc and just bring it back to shawnee and it was almost double the price. Maybe in the future I will just buy a trailer.Steven F.
Was an easy process!Silvia A.
The equipment was clean but in pretty rough shape. It got the job done though. Service was great and easy to reserve online.Freddie W.
Customer did not leave a comment.Linda C.
Customer did not leave a comment.phillip c. | First Impressions
Customer did not leave a comment.George V.
Customer did not leave a comment.joyce g. | First Impressions
It's real inconvenient to have to pay so high late fees. Understandable fees. But so expensive no. And also. Your rental fees a very misleading. You advertise 4 hour rental fees when there is none available. You also don't let people know that in addition to the "$19.00 rental vans or 10' trucks are also a fee up ,/*$ .89 per gal and only can go 40 Miles or over. Need to fix misleading information. Need to fix your late fee and stop robbing people.jeanie m. | Overall Experience
Customer did not leave a comment.Kellie H. | Online Move In
Customer did not leave a comment.Zara L.
Customer did not leave a comment.Jim H. | Overall Experience
Customer did not leave a comment.Diana B.
Customer did not leave a comment.Emily S. | First Impressions
Great location and friendly / helpful staffLori A.
Customer did not leave a comment.Jeremy W.
Nice customer service in and out pretty quick thank youTimothy C.
Engine was popping as you Accelerated wasn't sure if we were gonna be able to finish the mover or notCarl M.
Customer did not leave a comment.donica h. | Overall Experience
Customer did not leave a comment.Cassie H.
great experience, great customer service.Olumoroti A.
Customer did not leave a comment.Amber T.
Been using this storage site for almost 5 years. Always been great.joshua f. | Overall Experience
Customer did not leave a comment.Steve W.
Customer did not leave a comment.Eric R.
Had to walk dolly 1/4 across the parking lot. Was told it was supposed to be difficult to rent the van "because they get stolen so often." Will never use Uhaul again.Jacob F.
Customer did not leave a comment.Terry B.
Fantastic as storage needs go.Anthony H. | Overall Experience
Customer did not leave a comment.Nick H. | First Impressions
My helpful uhaul employee, even being short staffed due to a last minute call in / sick, handled this store and the needs of this location like a fighter pilot to a F-16. She was professional, and precise in her trailer hookup. Her demeaner was Fantastic even though she was riddled with obstacles. Many times i have used this location and will continue to do so, even though at times other locations are more convient. If i could hire 4 more like her for my business, i would.Bobby L.
Customer did not leave a comment.David D.
Customer did not leave a comment.Phillip C.
The shark was clean for the most part however motor had a misfire and the transmission was straining to shift even with a empty truck they may have been unaware of this my biggest issue with U-Haul is I did not know until the next morning that I was supposed to go on the app and check a truck in because my drop-off time was after hours so they charge an extra $20 because they have to check it in I think that's messed up I brought the truck back with more gas than what I left with which should have covered that $20 for checking it in and in my opinion I think you all charges too much on the per mile cost of course that has nothing to do with this location the people were nice people and they were respectful at this location but the truck a tune-up and a transmission check because it should not jerk real hard when shifting and it should not wait until the RPMs are real high to shiftStephen F.
This is my third experience with Uhaul moving this year. The Shawnee location has been awesome everytime!Christopher H.
I really appreciated the service Kathy gave to me. She was very helpful and friendly.janice h. | First Impressions
Customer did not leave a comment.Robert R. | First Impressions
Not the absolute end of the world, however staff were not welcoming. I could tell the overall motivation of the employees was sub-par as I asked the worker how she was doing today and she said â€œterrible.â€ Had to call the store and speak to the GM to get someone to help me unhook as this was a very different environment than Lenexa, KS.William A.
Easy. Great staff. Thanks for the service!james v. | Overall Experience
Customer did not leave a comment.Phillip C.
Customer did not leave a comment.Pedra A.
Customer did not leave a comment.Carol S.
Customer did not leave a comment.Dellen B. | Overall Experience
Customer did not leave a comment.Terry L.
Easy and anything you need help with these employees will help you will definitely be going to them againShawnetta T.
Customer did not leave a comment.REBECCA D.
Customer did not leave a comment.Phillip C. | First Impressions
Customer did not leave a comment.James V.
Good experience.Donald C.
No further comments.JOHN E.
Customer did not leave a comment.TAMARA G. | First Impressions
I did not use the uhaul and would like the a refund. It was not required and gave it back within 2 hours of renting it.Kenneth C.
Customer did not leave a comment.darrell m. | Overall Experience
Customer did not leave a comment.Gloria L. | First Impressions
Customer did not leave a comment.Mark C.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Randy B.
Customer did not leave a comment.Nicole H. | Overall Experience
Super nice people ,always have a smile on her face !!Matthew L. | Overall Experience
Customer did not leave a comment.Justin C. | First Impressions
Excellent I never been a very secure storage.LAWANA J. | First Impressions
I liked the fact that someone was always there to help you!barbara c. | Overall Experience
Good people great serviceCharlotte N. | Overall Experience
The manager, Diana is exceptional. GREAT customer service along with super willingness to assist in the questions I had. Extremely knowledgeable in procedures. Will use this facility in the future.george a. | Overall Experience
Customer did not leave a comment.Jordan M. | Overall Experience
Customer did not leave a comment.Monica S. | Overall Experience
I enjoyed when I went to empty my unit the tempature was just right and the quietness was priceless.Robin C. | Overall Experience
Customer did not leave a comment.Kathryn K. | First Impressions
Customer did not leave a comment.Sharon L. | First Impressions
Customer did not leave a comment.Bryan L. | Overall Experience
Customer did not leave a comment.Judy T. | Overall Experience
Fantastic team. Diana is very competent.john c. | Overall Experience
I had my personal belongings in and out of the unit in less than a month after my move. The fact that u-haul has a one month free storage after making a move using their equipment I was thrilled to use this inside climate controlled environment.donna d. | Overall Experience
Customer did not leave a comment.charles t. | Overall Experience
Its a nice secured storage. Rent is a bit steep for a 5×10 though. Other than that its good.Luke J. | Overall Experience
Customer did not leave a comment.abby s. | Overall Experience
Customer did not leave a comment.denise f. | Overall Experience
Manager Was Very helpful and friendly beyond expectations and I would recommend her for a promotion because of her hi level of customer service skills she was very polite and Ifriendly.DARREN U. | Overall Experience
Customer did not leave a comment.Jan T. | Overall Experience
Staff seemed very overworked and at times could be a little ‘short’ but overall we’re helpful and knowledgeable. Could never get through on phone, always had to visit in person for questions or help. Glad to have had a climate controlled storage available while I was building a house. Definitely would recommend.renah c. | Overall Experience
Customer did not leave a comment.felisha w. | First Impressions
Customer did not leave a comment.Joe D. | Overall Experience
Had to wait about 2 weeks for a unit to become available. The mgr. had my paperwork completed in about 15 mins. upon arrival. She explained everything well and how to access the facility after hours. The unit itself as well as the other parts of the building was in excellent shape, clean and odor free.keith s. | First Impressions
Diana is AMAZING!!! I have rented UHaul storage units from Florida to Alaska and this location is truly the Ritz Carlton of storage facilities. Unbelievably maintained buildings and grounds,, great in-store inventory, friendly and helpful staff, one of the best experiences ever!!!Susan C. | First Impressions
The ladies in the office were awesome. I was in the Shawnee location off of Harrison. They were friendly and very helpful.danielle g. | Overall Experience
You need to have more people working in there. We have to wait in line to be helped.claudia h. | Overall Experience
best place to store furniture when moving from one house to another when you have too much to go into the another house, this way you will have a yard sale later when you have time.Marvin K. | Overall Experience
Security is a priority at this facility. I appreciated the regular checks and notifications and actions if something was awry. Diana is top-notch!JOYCE T. | Overall Experience
Customer did not leave a comment.Kristin M. | First Impressions
Customer did not leave a comment.barbara c. | First Impressions
Could get more updated computer equipment. Took them forever. Not good when on a scheduleCarol C. | First Impressions
The app works great. ThanksPreston F. | Overall Experience
Staff was extremely helpful and was able to get me into the storage unit that would fit my need.matthew n. | First Impressions
Customer did not leave a comment.PHILLIP P. | Overall Experience
Customer did not leave a comment.Cathy S. | First Impressions
The Del City location has rude employees but the shawnee location has friendlier employees. I would definitely recommend the shawnee location.VERONICA C. | Overall Experience
Everything was greattwana f. | Overall Experience
Customer did not leave a comment.Megan G. | Online Move In
I never moved in, but the system keeps sending me these surveys. Everyone and everything is top notch except for these surveys and the IT that can’t figure out I canceled my storage unit and never moved in.Adam B. | Online Move In
Customer did not leave a comment.connie g. | First Impressions
Customer did not leave a comment.lisa m. | First Impressions
Customer did not leave a comment.Tony M. | First Impressions
The receptionist was very pleasant and very helpfuljackie K. | First Impressions
Great peoplerandy w. | First Impressions
I am very grateful for the staff and the manager Dianne. We had tons of stuff to move in such little time and she worked with us and was patient. She was very efficient taking care of all of us customers that were there during the time I was. I will definitely be using this location from here on out. Its good to see a company have friendly, professional, and hard working employees that care about the customers that walk through their door!crystal r. | First Impressions
Thanks again totally awesome people and place GOD BLESSperry r. | Overall Experience
Customer did not leave a comment.Gregory S. | Overall Experience
Customer did not leave a comment.ryan h. | Overall Experience
Customer did not leave a comment.Wayne M. | Online Move In
Customer did not leave a comment.Karen H. | First Impressions
Customer did not leave a comment.Marie B. | Overall Experience
Do I get a refund from when I moved out until next month is due. That would be fair.euleta h. | Overall Experience
The lady at the counter helping me was amazing. Not only did she help me with getting my unit started but she helped with with an issue I had when I got my trailer at the original place. She gave me the information I needed to file my claim. She is amazing and deserves recognition for her her customer service. It’s a hard job and she excelled at it.veronica h. | First Impressions
Customer did not leave a comment.Wayne M. | Online Move In
They helped me when I was in desperate need of storage that was 18 wheeler accessible. Kind and friendly. Highly recommendanna a. | Overall Experience
Customer did not leave a comment.loretta t. | First Impressions
Customer did not leave a comment.george a. | First Impressions
Customer did not leave a comment.shelby g. | First Impressions
Customer did not leave a comment.janet b. | First Impressions
Excellent experienceamber m. | Online Move In
Customer did not leave a comment.Vanessa S. | First Impressions
Customer did not leave a comment.kevin w. | Overall Experience
Customer did not leave a comment.Barnabas B. | Overall Experience
Customer did not leave a comment.Johnathan L. | Overall Experience
Garage doors to the access bay didn’t close behind me after entering.NOLA W. | Overall Experience
Customer did not leave a comment.Sallie S. | Overall Experience
My only qualm is that one of the bay doors had been broken for quite some time, making it hard to access our unit if someone was in the other bay door. Overall, it was a clean facility which I thoroughly appreciated.timothy h. | Overall Experience
Outstanding people best customer service and overall terrific experiencelaura k. | Overall Experience
This facility is very well run.Diana and her staff are always willing to help whenever I needed it.pat p. | Overall Experience
Friendly staff and well maintained facilitiesRichard M. | Overall Experience
Customer did not leave a comment.James R. | Overall Experience
Had a hiccup moving in with a lock being on the unit door. Called customer service and they took care of it swiftly by giving me another unit that was customer ready. Way above and beyond customer service.Jamie S. | First Impressions
The staff was always friendly and property was clean. We appreciated how convenient it was to have a storage facility so close to our home.april e. | Overall Experience
Customer did not leave a comment.kevin w. | First Impressions
Customer did not leave a comment.Irving C. | Overall Experience
The ladies there are very helpful and friendly. Made the whole process easyStephen H. | First Impressions
Wonderful place. Clean, and very helpful employees. Even rented a truck from them, very easy and NO hassles. Very happy customer~!!Barry P. | Overall Experience
Very unsecure entry rude to me when I explained why I was moving out before even moving in.Tesa E. | Overall Experience
Very heavy police presence and not happy that it's not secure entry you can just pull car to Bay door and be able to enter building without any security. Haven't even moved anything in yet because I don't feel comfortable with thatTesa E. | First Impressions
I really appreciate the inside storage facility. It was raining the last day I had to access my space, and the inside access made my move so much nicer.JOYCE T. | First Impressions
I. Will definitely be back in the futureMatthew P. | Overall Experience
Staff was knowledgeable and friendly.WESLEY C. | First Impressions
very helpfuldavid b. | Overall Experience
Customer did not leave a comment.jennifer S. | First Impressions
Helpful and friendly staff at this location.Richard M. | First Impressions
Customer did not leave a comment.larry t. | Overall Experience
Friendly staff clean store nice experience will come back.jerry d. | First Impressions
The people at 2323 harrison in shawnee oklahoma were so friendly and accommodating for our family. It took alot of stress off of moving from out of town. I will continue to use them in the future!! Place was well kept and secure!! You guys rock!!Christina L. | First Impressions
Customer did not leave a comment.dawn c. | First Impressions
I accidentally set the alarm off because there were no instructions posted on the or near the unit that stated what to do. The doors opened automatically so I did not know i needed to enter the access code. Before completing the online move in now form I called the office and the lady was not helping on expaining what the process is to move in. Other than that it was easy and I like having the carts available.Anna S. | Online Move In
Loved the carts that were available for use.chad b. | First Impressions
Customer did not leave a comment.erica p. | Overall Experience
The best customer service I’ve seen in a long time.doug m. | Overall Experience
I'm having a hard time answering a few questions because the fact of not only truck return which is a nightmare in itself given not knowing how to use the text return thing... can't see to read most of it or understand it because I'm used to "simple " take truck back, return key etc. Now the alarm system within is a wonderful although confusing thing especially when every time you turn around the alarms go off! Also given the fact of 2 people trying to unload and get everything into stage units are not only exhausted, but physically can't go go go anymore to get things done in a short amount of time. Uhaul is my preferred choice for rental, but this time ended up a nightmare all the way around! The young lady that helped me was great as I followed her instructions on how to set doors etc when we were finally able to get everything in units, but what a nightmare with alarms going off twice and had to call 911 because of it. This was a very very upsetting experience because we were exhausted and don't fully understand how the whole thing works. I would like to continue to use uhaul as my moving/storage company, but it's not been a very good experience this time or even the first time so much improvement would be great especially for the older generation to fully understand and have ease using. Please feel free to call me to discuss because it's totally CONFUSING!!Paige M. | First Impressions
Customer did not leave a comment.Jeffery H. | First Impressions
everyone was a big help with getting us to where we had to put in our stuff and thanks for the carts it made our trips shorter than using our dollies.Marvin K. | First Impressions
She found us a unit near the entrance, and was very helpful.Kenneth W. | First Impressions
The young lady that helped me was very nice and helpful. She walked me through the process and showed me around. She was very pleasant to do business with.dashai B. | First Impressions
out of a 10 i would rate them a 12. they went out of their way to help me. thank you to the lady at the shawnee office.bobby c. | Overall Experience
Very nice employees and very helpfullori a. | First Impressions
could not go any better the lady went out of her way to help me 5 stars all the waybobby c. | First Impressions
Very friendly, helpful, and professional staff. A very pleasing experience.David M. | Overall Experience
Everyone was very helpful and very nice I would use U-Haul in the future thank youLinda B. | First Impressions
GM was very nice and plaesant!! Storage units very clean!!LaWanda E. | First Impressions
Great staff! Helpful and accommodating.Steven E. | Overall Experience
Staff are a bunch of sweet hearts very helpful to me being new to the area I felt like I was at homeSarah M. | First Impressions
Fast and efficient. Even the new trainee was helpful and super friendly.Christina G. | First Impressions
These people go above and beyond!! I would recommend them over and over. They are very polite and friendly, helpful to the point of bringing us water when we were unloading our truck. Love em'Steven E. | First Impressions
Staff was helpful, however the card wouldn’t activate due to credit card machine being down. Problems with the computers and adding information also which made the time to rent a unit very longgggg!brianna c. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!
We have an adaptive reuse program to better the environment!