Customer Reviews for U-Haul Moving & Storage of Sidney

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Sidney

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

BRADLEY W.
Rating:

Awesome service from start to finish. Very well run location

GAVIN H.
Rating:

Customer did not leave a comment.

Daniel P.
Rating:

Customer did not leave a comment.

CRAIG M.
Rating:

Customer did not leave a comment.

CRAIG M.
Rating:

Used a few times now, great service & very friendly staff. Will use again & again when needed.

Kenneth B.
Rating:

Customer did not leave a comment.

Bobb H. | First Impressions |
Rating:

Sonja goes out of her way to be accommodating and informative. Great service driven attitude.

Fiona M.
Rating:

everything relating to this rental was pleasantly efficient!

RAYMOND M.
Rating:

Beautiful new truck, good service from staff. I have always rented from here. How do you improve on reliability & great customer service. Thank you Ray Moore

MATTHEW A.
Rating:

more options for vehicle via this location. This is a really good location, being near the Ferry Terminal. The Topaz Ave location is tight and a bit sketchy at night, especially lately.

Michael B.
Rating:

Efficient courteous good service

micheal P.
Rating:

I asked for and was promised a flat dolly to be used in transporting beavy sofa type furniture. When I picked the unit up at 7am the promised item was not there. It had been rented out! I was moving with my wife and this created an unnecessary physical element for her today. We got through the move- but where I come from a promise is a promise!

PETER B.
Rating:

Customer did not leave a comment.

len P.
Rating:

Keep up good work

stewart B.
Rating:

Advised that the truck bed was 20 feet whereas it was only 17 feet when measured as I was trying to move wood that was 17 feet 6 inches long How frustrating and misleading is that??????

Odette L.
Rating:

Often the app to approve the vehicle doesn't work and I can't complete the process. I have a recent IPhone so not sure why

Julia T. | First Impressions |
Rating:

very accommodating!

Daniel W.
Rating:

Lady I dealt with was awesome.It rained entire time of move but service and truck were great .

Charlene W. | Overall Experience |
Rating:

Customer did not leave a comment.

Charles B.
Rating:

Customer did not leave a comment.

Matthew H.
Rating:

Excellent service, fair pricing and a great vehicle for the job....everything I could have asked for! I will definitely rent again in the future... Thank you!!!

CHARLES H.
Rating:

Nothing. Excellent service.

Ian W.
Rating:

Truck was provided to me with just under 1/4 tank of fuel. I cleared the odometer at the location before leaving. It was 20.6 miles when I returned it. The windshield wiper on the driver's side was broken. It was raining and I could not use the wipers. I was not provided a copy of the receipt after dropping off the truck- called a few days later after seeing 2 charges on my credit card. Assuming the truck may get 10 miles/gallon, and knowing the distance I drove , I put 2 gallons of fuel ($10.00) into the tank. Upon dropping truck off I was told the fuel was not at the level it was when I left. I disagree. I put in fuel to cover my distance travelled. Again, the truck was not full- shortly after leaving the location the fuel warning light came on. To summarise, I was given a truck with low fuel and a broken windshield wiper. The location has since charged an additional $66.1 plus taxes for fuel. $76 for fuel for 20 miles. I would not recommend this location. Poor service, unsafe trucks, and scrupulous billing practices.

FRED F.
Rating:

Customer did not leave a comment.

Christopher B.
Rating:

Great as usual. Thank you! I appreciated how the van was ready for me right in front of my storage locker, and the check-in and check-out processes were smooth and courteous, as usual. Always a pleasure to rent from this centre.

betsy r. | Overall Experience |
Rating:

My husband and I used U-Haul Sidney long term and were every happy with the experience. Sonja has trained her staff well; they are courteous, knowledgeable and genuinely want to help. The office is well-stocked and orderly. The enter-exit machines worked evert time. The unisex bathroom is decorated, clean, and shows that someone went above and beyond to make it welcoming. Trucks were always available and were washed immediately after drop-off. Never did I see litter around any of the storage units. Our unit was leak-free, insect-free and rodent-free and our belongings were in the sane condition coming out as they were going in. Visiting the unit alone, at no time did I feel unsafe. U-Haul Sidney is an established business with a good reputation and based on our experience I believe that reputation is deserved. Betsy Rose, North Saanich, BC

Terry I.
Rating:

No problems ,

scott h. | First Impressions |
Rating:

everything worked out very well !

Dave C. | Overall Experience |
Rating:

Customer did not leave a comment.

COLLEEN F.
Rating:

Customer did not leave a comment.

JOHN N.
Rating:

The service was excellent, as always. Very friendly and efficient.

Aidan G.
Rating:

Staff was very unfriendly, when I arrived I was unsure about the truck and trailer I was going to pick up and the general manager didn't give me any time to weigh my options.

ROY A.
Rating:

Customer did not leave a comment.

robert p. | First Impressions |
Rating:

Always impressed with service and cleanliness. Staff always willing to help and very friendly. Impressed with Office and product display Very good value

Emerson L.
Rating:

Customer did not leave a comment.

Leo S.
Rating:

Customer did not leave a comment.

Breah B.
Rating:

Customer did not leave a comment.

Sterling B.
Rating:

Customer did not leave a comment.

Matthew E.
Rating:

Extremely fast and friendly service.

David C.
Rating:

Customer did not leave a comment.

MARGOT M.
Rating:

Customer did not leave a comment.

Timothy D.
Rating:

Customer did not leave a comment.

PAMELA I.
Rating:

I do recommended uhaul all the time...especially at work. When customers come to my place of work, Monk Office supply, to buy large quantities of boxes or other packing/shipping supplies, I send them to you to save money. The staff at this location are great and I really can't say enough about their friendly, helpful and efficient service. Two thumbs way up!

graham D.
Rating:

Absolutely fantastic. - Thank you.

John P.
Rating:

It was overall a great service

Timothy D.
Rating:

Customer did not leave a comment.

paul L.
Rating:

Truck was clean and a newer model. Everything in working order. Good service by staff.

Daniel B.
Rating:

I would like to thank the staff and management for being their usual efficient selves in these trying times. I would also like to express my thanks for the Covid 19 protocols they have implemented for all of our safety. Great to be working with you guys again. Dan BCSPCA Thrift Store

peter W.
Rating:

Very practical & equipment as advertised, clean! Thank you!

ROY A.
Rating:

Customer did not leave a comment.

David M.
Rating:

Never told furniture pads were rental only so had to pay for them on top of rental because half were still in Sidney

PAUL E.
Rating:

Customer did not leave a comment.

John S.
Rating:

Customer did not leave a comment.

BRIAN W.
Rating:

Customer did not leave a comment.

ADAM N.
Rating:

Customer did not leave a comment.

Christopher B.
Rating:

I'm pleased that my most recent rental experience was very good, as I have come to expect. I was really disappointed when I tried to rent a trailer a month or so ago and had an awful time of it. I've dealt with this outlet many times, so I'm glad they seem to be trying to be courteous and professional again.

George G.
Rating:

Keep up the good work!!

JEDD C.
Rating:

This was my go to uhaul when we lived in Sidney. The staff are friendly, courteous and knowledgeable.

Michael G. H.
Rating:

Customer did not leave a comment.

jovanne P.
Rating:

Customer did not leave a comment.

ROCK P.
Rating:

Fantastic customer service

Allan W.
Rating:

Great job quick everything ready to go and very helpful

charles j. | First Impressions |
Rating:

Customer did not leave a comment.

Earl E.
Rating:

The staff were very friendly and helpful. Thank-you Sonja & all for a pleasant renting experience.

Richard P.
Rating:

the people were very helpful and kind

Brian D.
Rating:

Fast, easy, professional. Everything was perfect!!

don E.
Rating:

I am 70 years old. I've rented hundreds of vehicles. Without question, yesterday's experience with U-Haul - and the reservation process preceding it - was the best of my life. Sonja was friendly, knowledgeable and super efficient; the digital infrastructure (and particularly the instructions accompanying it) was excellent; the reservation, the pickup and the return each took about three minutes; the truck had 12,000 KM on it, and was scrupulously clean. I salute you.

Timothy D.
Rating:

Customer did not leave a comment.

Dallas C.
Rating:

Customer did not leave a comment.

KIMBALL A.
Rating:

Customer did not leave a comment.

terry F.
Rating:

Customer did not leave a comment.

Evan N.
Rating:

I booked a 26' cube van online, scheduled a mobile pickup at a location in Sidney, BC, for 7:30 am on a Saturday. The confirmation email said someone would call to confirm, which they never did. The website kept adding things to my order which I didn't ask for, such as moving dollies, so I had to cancel the first order and do a new one. That ended up booking me 2 trucks. I called uhaul about 5 days prior to the booking to cancel the duplicate and confirm the other. There was no mention that the truck I requested at that location wasn't available. I showed up and it wasn't there. On hold for 20 minutes to be told the truck I ordered is at a location about 25 min drive away, and a 26' truck wasn't available so I was only going to get a 20' truck. Called someone else at uhaul and found a 26' truck was available at a location much closer to the original pickup location. Went there instead and picked it up. Smooth sailing after that nonsense!

Angela D.
Rating:

Customer did not leave a comment.

STUART C.
Rating:

Customer did not leave a comment.

Gordon J.
Rating:

Customer did not leave a comment.

Yolonda S.
Rating:

Nothing it was very good. 🌈

RAYMOND A.
Rating:

Customer did not leave a comment.

Daniel B.
Rating:

Absolutely mechanical fit equipment made our moving experience safe, economically viable and totally appreciated the off hours drop off. Thank you Uhaul for making the move much easier with your rental truck.

Bardia B.
Rating:

Great staff and clean location.

Kenneth B.
Rating:

Customer did not leave a comment.

Kenneth C.
Rating:

Customer did not leave a comment.

Peter S.
Rating:

Customer did not leave a comment.

Craig M.
Rating:

Was recommended to us by neighbor.

Anthony T.
Rating:

I felt there should of been a final inspection. I'd challenge any damage attributed without one.

DORIS O.
Rating:

Both the man who checked me out, and the one who checked me in were kind and helpful making a stressful situation so much easier. I really appreciated the friendly customer service.

JOHN H.
Rating:

Customer did not leave a comment.

Suzan M.
Rating:

The staff took their time to help me determine that my trailer tail light adapter was out of date. Instead, I rented a van that was perfect for my little move. Staff are always helpful, polite and professional.

Michelle W.
Rating:

Customer did not leave a comment.

sylvia O.
Rating:

All was good . No need to improve!

Steven E.
Rating:

Customer did not leave a comment.

Dean C.
Rating:

You charged me for gas when I had already filled. Your website did not work when I tried to upload a picture of the gas tank

KIMBALL A.
Rating:

Customer did not leave a comment.

Roy A.
Rating:

Customer did not leave a comment.

Adam B.
Rating:

Fabulous staff !

JAMES M.
Rating:

Customer did not leave a comment.

Andrew B.
Rating:

Customer did not leave a comment.

Denis V.
Rating:

Customer did not leave a comment.

NATHEN E.
Rating:

Customer did not leave a comment.

Horst W.
Rating:

?

Allan C.
Rating:

Customer did not leave a comment.

jon D.
Rating:

Customer did not leave a comment.

Neil M.
Rating:

Customer did not leave a comment.

timothy D.
Rating:

Customer did not leave a comment.

Jonathan D.
Rating:

Excellent service from staff. I especially appreciate the effort made after dropoff to get me back to the ferry terminal from the office when no taxis were available -- beyond the call of duty.

Allan C.
Rating:

Customer did not leave a comment.

TERRY R.
Rating:

Customer did not leave a comment.

Gordon M.
Rating:

Great service - very friendly and helpful!

jaysone a. | First Impressions |
Rating:

Lack of lightbulb in a locker that doesn't get direct sunlight was kind of weird but the employees were super friendly and helpful

timothy D.
Rating:

Customer did not leave a comment.

pam p. | Overall Experience |
Rating:

Staff at Sidney U-Haul, Sonya, Patti and boys in the yard were awesome! Very helpful and friendly!! Greeted us by our first names whenever they saw us, always on their game with what's going on. It was a real pleasure and comfort to know if we had questions or needed help, they were always there for us and happy to help! We've had a lot of storage in facilities over past 8 years, none of which compared close to Sidney Uhaul. Thank you so much!! Marc & Pam Pettigrew

colleen J. | Overall Experience |
Rating:

I was very happy with facility and staff.

nora b. | First Impressions |
Rating:

Thanks

JENNIFER H. | Overall Experience |
Rating:

Customer did not leave a comment.

william l. | First Impressions |
Rating:

The in person experience was excellent, but our 1-800 online experience was not good.

David V. | First Impressions |
Rating:

Sonja was very helpful with all of my needs. Thanks again.

carol d. | First Impressions |
Rating:

Customer did not leave a comment.

Michelle B. | Overall Experience |
Rating:

Friendly staff and very secure storage. Mine was the small unit and was unheated with no interior light. The hall was well lit however so I just bought a battery operated motion light which worked well in the end. Their alarm system totally is in excellent working order and is very loud. I know first hand because I accidentally set it off by putting in an incorrect code. Man alive I was embarrassed but the attendant was very nice about it. I have used this storage facility 3 times in my lifetime and always will when I am in the area.

Samantha G. | Overall Experience |
Rating:

It was very dark in the unit, that was my only issue.

jessica m. | First Impressions |
Rating:

Customer did not leave a comment.

Arthur H. | First Impressions |
Rating:

Every thing has gone very well, I am very pleased & thank you 👍

Karen R. | First Impressions |
Rating:

Easy and great experience. Friendly staff

Craig B. | Overall Experience |
Rating:

Try helpful and positive at both locations !

David W. | First Impressions |
Rating:

Professional service

peni-lee n. | First Impressions |
Rating:

Customer service was excellent...friendly, professional and helpful. Happy with the space.

heather h. | First Impressions |
Rating:

Wonderful service!

BENARD R. | First Impressions |
Rating:

Staff was friendly and well informed.

Sylvie G. | First Impressions |
Rating:

This U-Haul office is the best office. Always friendly and helpful service. Is why I keep coming back here :) Thank you

lindy t. | First Impressions |
Rating:

service rep was helpful and answered all my questions clearly and made the transaction very easy...The rep is an asset to your company ...Thanks ...Lindy

carol s. | Overall Experience |
Rating:

Sonja, Ian, Patty in Sidney were most helpful and reassuring when we moved from QC to BC. Sonja was great and helped relieve stress that our storage would be reserved for our arrival THANKS for all !

brian s. | Overall Experience |
Rating:

Thank you Patty et al, Brian

erin f. | First Impressions |
Rating:

Very friendly and timely service

allan j. | First Impressions |
Rating:

Just acquired the storage space, yesterday but the process was smooth, the staff friendly and helpful and the space itself clean and secure.

rod d. | First Impressions |
Rating:

Very good service.

carol s. | First Impressions |
Rating:

Very friendly, helpful service in Sidney with Sonia and company. Thank you.

jean l. | Overall Experience |
Rating:

Consistently exceptional service, for the 2+ years I stored my things. I recommend it to everyone who asks. Thanks

LESTER C. | Overall Experience |
Rating:

Never had a problem that wasn’t solved.

john v. | First Impressions |
Rating:

Both Sonja and the other man in the office were very nice and they fixed my up perfectly. Excellent service and I have rented space in the past here.

Kevin L. | First Impressions |
Rating:

Thanks for your help and looking forward to working with you guys again if I needed Moving van

Roger K. | Overall Experience |
Rating:

Great location.

maryanne p. | Overall Experience |
Rating:

I had an excellent experience dealing with U-Haul Sidney. My items were in storage for 18 months and I visited the facility often to access my storage unit. I highly recommend this storage facility!

william l. | Overall Experience |
Rating:

Very friendly and prompt service every time

Leslie W. | Overall Experience |
Rating:

I always recommend the uhaul in Sidney BC It’s obvious the manger and staff are invested in excellent service to their customers.

ELIZABETH D. | Overall Experience |
Rating:

The above question on “secure and lighted” confounded my answer. It was secure but not lighted. Staff service was excellent. I was disappointed that they did not honour a UHaul certificate.

Dawn A. | Overall Experience |
Rating:

Heat would be an added bonus. Also the parking of the trucks that aren't being used can be a little inconvenient when you are trying to move in or out.

john l. | First Impressions |
Rating:

I called and was told there was one 10x10 unit left. I went there straightaway and could not be more pleased with my experience. Sonja was so helpful and pleasant to deal wiith. Highly recommend.

susanne l. | Overall Experience |
Rating:

Thank you.

danny m. | First Impressions |
Rating:

Very courteous and efficient

graham d. | First Impressions |
Rating:

Excellent personal service, storage facility clean and adequate.

kari f. | Overall Experience |
Rating:

Great experience all around

kelly m. | Overall Experience |
Rating:

staff were extremely helpful at time of set up as well as move-out

edit t. | Overall Experience |
Rating:

THANK you

EDWARD K. | Overall Experience |
Rating:

This is a well run operation with helpful courteous staff. We used this storage facility for close on two years and had no problems at any time. Very clean, from the yard to the washroom.

grant c. | Overall Experience |
Rating:

Very clean locker. Prompt service.

joanna d. | Reservation |
Rating:

Very helpful staff

ELIZABETH B. | Overall Experience |
Rating:

The storage unit was clean and dry, and perfectly sized (small) for my needs. The staff were informative, efficient and friendly.

lorna m. | Overall Experience |
Rating:

Friendly and helpful

No reviews have been submitted for this location.

Back
To Top