Customer Reviews for U-Haul Moving & Storage of Sidney

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Sidney

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MARK P. on

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Have used this UHaul location on seven occasions for moves. Excellent service and never an issue with the vehicles.

Stephanie S. on

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Despite being told that this location was prepared to do a swap of truck for us, they were not. The store associate had no idea that we were there to size up for the truck and had to call around to get permission to do so. When she created the new contract it had the incorrect drop off location (different city and province) and had extra time listed. This added more work on our end to call customer service to get things the way they should. When calling customer service the wait times were short and we had to be transferred multiple times and explain the whole scenario each time. It added a lot of stress on an already stressful day.

paul torben S. on

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Steve M. on

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All good

William F. on

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Ronald B. on

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Lisa G. on

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jessie B. on

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Everyone was very friendly

peni-lee n. on

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Customer service was excellent...friendly, professional and helpful. Happy with the space.

neil R. on

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Only had 1 15foot truck which was booked and had to get 20foot, need to jave more available.

Stephen J. on

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Gordon S. on

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Douglas J. on

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Boris G. on

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Margaret H. on

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Great service but too costly for a cargo van

Yadwinder D. on

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Dale R. on

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Ronald Dean B. on

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heather h. on

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Wonderful service!

Trevor G. on

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Staff helpful. Equipment ready for pickup when staff said it would be. Will use this location again when I need to rent a van or truck.

BENARD R. on

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Staff was friendly and well informed.

henry H. on

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Sylvie G. on

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This U-Haul office is the best office. Always friendly and helpful service. Is why I keep coming back here :) Thank you

lindy t. on

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service rep was helpful and answered all my questions clearly and made the transaction very easy...The rep is an asset to your company ...Thanks ...Lindy

carol s. on

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Sonja, Ian, Patty in Sidney were most helpful and reassuring when we moved from QC to BC. Sonja was great and helped relieve stress that our storage would be reserved for our arrival THANKS for all !

brian s. on

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Thank you Patty et al, Brian

Catherine C. on

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David J. on

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Joseph P. on

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Jose G. on

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Marika A. on

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Donald O. on

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Andrea S. on

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Didn’t have my truck in the size I needed and had to change the location. Drop off location was changed without my knowledge and wasn’t even in Nanaimo where I was staying, it was 30 minutes away. Refused to bring it there brought it to Sherman Ave and the man was rude. Overall,the experience was bad.

Kerry R. on

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erin f. on

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Very friendly and timely service

colleen F. on

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Sidney location was constantly above and beyond in customer service. They were the key that made this trip a success. I highly recommend Sidney BC. I’m not confident with Uhaul US /1-800 customer service

Karen L. on

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Sharon M. on

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Geoffrey T. on

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carlo G. on

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the best U-Haul service I have had - in all North America - either US or East Canada - I shall come back for sure to Sidney - even should it not be the easiest location for me to reach;

WILLIAM K. on

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AXEL H. on

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allan j. on

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Just acquired the storage space, yesterday but the process was smooth, the staff friendly and helpful and the space itself clean and secure.

rod d. on

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Very good service.

carol s. on

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Very friendly, helpful service in Sidney with Sonia and company. Thank you.

jean l. on

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Consistently exceptional service, for the 2+ years I stored my things. I recommend it to everyone who asks. Thanks

LESTER C. on

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Never had a problem that wasn’t solved.

john v. on

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Both Sonja and the other man in the office were very nice and they fixed my up perfectly. Excellent service and I have rented space in the past here.

Kevin L. on

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Thanks for your help and looking forward to working with you guys again if I needed Moving van

Roger K. on

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Great location.

maryanne p. on

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I had an excellent experience dealing with U-Haul Sidney. My items were in storage for 18 months and I visited the facility often to access my storage unit. I highly recommend this storage facility!

william l. on

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Very friendly and prompt service every time

Leslie W. on

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I always recommend the uhaul in Sidney BC It’s obvious the manger and staff are invested in excellent service to their customers.

ELIZABETH D. on

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The above question on “secure and lighted” confounded my answer. It was secure but not lighted. Staff service was excellent. I was disappointed that they did not honour a UHaul certificate.

Dawn A. on

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Heat would be an added bonus. Also the parking of the trucks that aren't being used can be a little inconvenient when you are trying to move in or out.

john l. on

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I called and was told there was one 10x10 unit left. I went there straightaway and could not be more pleased with my experience. Sonja was so helpful and pleasant to deal wiith. Highly recommend.

susanne l. on

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Thank you.

danny m. on

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Very courteous and efficient

graham d. on

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Excellent personal service, storage facility clean and adequate.

kari f. on

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Great experience all around

kelly m. on

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staff were extremely helpful at time of set up as well as move-out

edit t. on

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THANK you

EDWARD K. on

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This is a well run operation with helpful courteous staff. We used this storage facility for close on two years and had no problems at any time. Very clean, from the yard to the washroom.

grant c. on

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Very clean locker. Prompt service.

joanna d. on

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Very helpful staff

ELIZABETH B. on

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The storage unit was clean and dry, and perfectly sized (small) for my needs. The staff were informative, efficient and friendly.

lorna m. on

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Friendly and helpful