Customer Reviews for U-Haul Moving & Storage of Sioux City

2,208 reviews

5700 Gordon Dr   Sioux City, IA 51106

(712) 277-8216

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(712) 277-8216

5700 Gordon Dr
Sioux City, IA 51106

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Anthony M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael S 
Rating:
4.0

The young man who assisted me was exceptionally friendly and courteous.

tom l 
Rating:
5.0

Customer did not leave a comment.

larry s 
Rating:
5.0

This storage facility is an absolute unit!! Great accommodations and wonderful service from the front desk. Halls were always in spectacular condition. And always a friendly smile when I came in the front door asking for help. Lisa was a joy to speak with and did a great job explaining the security operations. I absolutely loved my experience here and will recommend to my friends.

Collin S  |  Overall Experience 
Rating:
4.0

I only put no on the well maintained equipment because the front end on the truck clearly needs some work. Other than that everything was great.

Brian S 
Rating:
5.0

Customer did not leave a comment.

cody h 
Rating:
5.0

Customer did not leave a comment.

Brian G 
Rating:
5.0

Customer did not leave a comment.

george o 
Rating:
3.0

I have unmet expectations here. 1. I pay extra for an a/c unit, but last summer, it was hot every time I went there. 2. This week, I was told I would not be charged a late fee, because my cc was turned off for fraud over the weekend. But I was charged a late fee. 3. The light over my unit has not worked for more than 6 months. 4. My experience with the online uhaul payment site has shown a lot of room for improvement. When I set up payment in the online acc management, the information did not transfer to the facility. I no longer bother with it. The staff is lovely and very friendly. The facility, while run down, is kept very clean.

Kathleen R  |  Overall Experience 
Rating:
5.0

Very glad I made the call there, to see if they had a trailer I needed! Courteus , friendly employees!!

cathy s 
Rating:
5.0

Customer did not leave a comment.

Isaac R 
Rating:
5.0

The gentleman that helped us check out made sure to not forget us after hoping the other customers to come out and hook our trailer up and when we got back he was right on helping us unhook it again. He's amazing

KAYLA S 
Rating:
5.0

Customer did not leave a comment.

Cynthia S  |  Overall Experience 
Rating:
1.0

Reserved a truck with a ramp. Didn't get one. Disabled lady now has to load furniture and appliances alone without a ramp. Please explain why 2 trucks and shitty customer service is closing in on $1000? I'm losing $5500 worth of appliances and furniture because they screwed up my reservation. I have to drive an hour out of my way to deal with that office because I was again lied to about the existence of trucks half a mile from me. Trucks with ramps. Man at the Gordon drive location blamed me for the reservation when I cannot rent anything BUT a truck WITH a ramp. I'm out rental money and $5500 in household goods.

Michele B 
Rating:
5.0

Customer did not leave a comment.

Matt K 
Rating:
5.0

Very good

ali a 
Rating:
5.0

Customer did not leave a comment.

JEFF S  |  Overall Experience 
Rating:
5.0

Nothing everything was done amazing

Andon D 
Rating:
2.0

The 24/7 pick up process sucks!!

JOSHUA C 
Rating:
5.0

Great staff and I love their sense of humor. I will be back the next time I need storage or to move.

Kelly W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marianne c 
Rating:
5.0

Good experience

Patrick M 
Rating:
5.0

Customer did not leave a comment.

Lisa J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rheanna B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bryan v 
Rating:
5.0

Staff was very helpful at this location

Mario R 
Rating:
3.0

Customer did not leave a comment.

paul a 
Rating:
5.0

Thank you troy. Gave me his personal number so if i had any issues. Was able to help me into a bigger unit.

Rheanna B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth S 
Rating:
5.0

Great people

lisa c  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

byron e  |  Overall Experience 
Rating:
5.0

Make sure people do get their refund when they are suppose to

marie o 
Rating:
5.0

Customer did not leave a comment.

DYLAN T 
Rating:
5.0

Sioux City location is excellent.

Boyd A 
Rating:
5.0

Customer did not leave a comment.

Michael C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ed U 
Rating:
4.0

Customer did not leave a comment.

Tina B 
Rating:
5.0

Customer did not leave a comment.

RONALD W 
Rating:
5.0

Best quality uhaul or rental location I have ever dealt with and as a retired military with 5 kids and 7 grandkids, trust me I've moved plenty of stuff. Always have trusted uhaul. This one is top notch!

Brandi B 
Rating:
5.0

Check tires. The rears were replaced but the fronts were pat the ware bars and the front right looked like it may have been run flat.

daniel w 
Rating:
5.0

Customer did not leave a comment.

Asial B 
Rating:
5.0

This is a great location to work with. Staff is professional and eager to accommodate. You should clone Troy! He's a true asset to U Haul.

Boyd A 
Rating:
5.0

Customer did not leave a comment.

Anthony M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ashley V 
Rating:
5.0

Customer did not leave a comment.

William D  |  Overall Experience 
Rating:
5.0

After spending over 2 thousand dollars on a U Haul truck and tow, I would suggest the truck be filled with gas upon pick up and not 3 quarters of the way from Empty. Other than that, was great!

Elijher Q 
Rating:
4.0

Customer did not leave a comment.

Joan H 
Rating:
5.0

Customer did not leave a comment.

Allen S 
Rating:
4.0

Customer did not leave a comment.

james m 
Rating:
5.0

Figuring out how much gas to add to return the truck "1/2 full" is a pain in the butt. Why not change to,"Get it full - return it full"?

Jerry B 
Rating:
5.0

Customer did not leave a comment.

Bill L 
Rating:
5.0

Seemed like Conner was the only one working when we got there but he handled everything great with multiple customers and the phone ringing multiple times. He had a great attitude I appreciated. This location made the process easy.

kirsten f 
Rating:
5.0

Customer did not leave a comment.

sandra l  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ronald V 
Rating:
5.0

Love it! Secure ,clean and friendly staffs

Leanne v  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

julie k 
Rating:
5.0

I was really satisfied so I can't give you any tips

Robin K 
Rating:
5.0

Customer did not leave a comment.

Eric S 
Rating:
1.0

Customer did not leave a comment.

Erin P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dana d 
Rating:
1.0

They were super rude and tried to tell me that I didn’t fill the gas gauge to where it needed to be and proceeded to charge me $46 for an eighth of a tank of gas. After I just rented their largest truck and their largest storage unit with insurance. Especially because they didn’t properly check me in. They yelled across the parking lot and asked me if I wanted my receipt emailed to me. They checked me in properly they would’ve told me I needed to put a little more gas than I had and I wouldn’t have been charged $46 for maybe $10 worth of gas that needed to be put in. Then proceeded to argue with me on the phone about it.

Erin P 
Rating:
5.0

Everything was perfect! 1st time renting a truck and the experience was great! The people at the Gordon Drive location in Sioux City, IA were great! Very informative and pleasant to work with. I will definitely recommend them to my friends and family! ⭐️⭐️⭐️⭐️⭐️

Chris W 
Rating:
5.0

Tim was very kind, helpful, and informative. Thank you so much Tim, -DJ

DIJJON H 
Rating:
5.0

Good and professional people to work with

alex p 
Rating:
1.0

Customer did not leave a comment.

Amanda D 
Rating:
5.0

Customer did not leave a comment.

paul j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JoAnn P 
Rating:
5.0

The two staff members that assisted me were very friendly! I unloaded my car off of an auto transport at this location and it became damaged on one side of the car. The U-Haul employee assisting me thought it might have been the fault of the loading U-Haul employee in Ankeny, IA. I returned the auto transport and truck at this location.

Austin S 
Rating:
3.0

Customer did not leave a comment.

Sofia B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian S 
Rating:
5.0

Customer did not leave a comment.

Jillian P 
Rating:
2.0

This was by FAR the filthiest truck I’ve ever rented. Inside was very dirty and the back smelled as if a hoard of cats had used it as a litter box. The smell was overwhelming. I was promised a $20 discount because of this when I spoke to the guy when I returned it and obviously by the receipt that took weeks to come I didn’t receive it. Disappointed to say the least.

Chad F 
Rating:
5.0

Customer did not leave a comment.

CANDICE M 
Rating:
5.0

Customer did not leave a comment.

Bill L 
Rating:
5.0

Collin checked me out and Tim checked me and and they were both quick and very knowledgeable. I highly recommend this Uhaul. Very friendly people 😊

jaleisa h 
Rating:
5.0

I should never have been given the keys to that truck. I could barely handle it. Its a miracle nothing bad happened. I will never ever ever get a vehicle that big again. Its not the stores fault. I got what was available. But damn thats dangerous.

Deidra F 
Rating:
5.0

Customer did not leave a comment.

Metongnon A 
Rating:
5.0

Everyone at uhaul in Sioux City were very helpful!!

Clyde A 
Rating:
3.0

Customer did not leave a comment.

Sathamma D 
Rating:
5.0

Very helpful

Jamie B 
Rating:
5.0

Customer did not leave a comment.

Don S 
Rating:
5.0

Customer did not leave a comment.

William D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jilyssa B 
Rating:
5.0

Customer did not leave a comment.

Johnny B 
Rating:
5.0

Everything good, great customer service very pleased

DARIELA L 
Rating:
2.0

The outside access garage doors at this location never worked the way they were supposed to. On more than one occasion I had to park outside and walk my storage items in and out through the walk-through doors. The last 2 times I was there, I was told they didn’t work. When I used the walk through door, I found a personal vehicle, an enclosed trailer and a snowplow truck parked inside the bay. If the garage doors didn’t work, it seems that it would be impossible to get those vehicles in and out. On my last visit to move out, the enclosed trailer was still parked there, taking up 2 inside bay spaces. And a trash can with something on top was blocking another. The motion activated lights in the hallways rarely all worked as intended. And when I moved my furniture out, I found mouse feces in one of my chairs.

Erin D  |  Overall Experience 
Rating:
1.0

Have your web site match your inventory in store. Don't have customers waiting all day for a U-hall that was reserved by your staff. Maybe next time will be better.

Kristina C 
Rating:
5.0

Dealing with UHAUL, was a very good experience. The staff was very friendly and extremely helpful. I would highly recommend the Sioux City, Iowa location on Gordon Dr.

Jacqueline M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jediah a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark R 
Rating:
5.0

Lisa Love and her staff is the greatest. Always friendly and ready to help and go above and beyond! Thanks for being there when I needed you the most!

Shawnette C  |  First Impressions 
Rating:
5.0

Very nice and helpful. Also quick service

Jeri L 
Rating:
5.0

Awesome crew to work with even if you're the one being the pain in the butt. Do this whisper any time again soon.

John S 
Rating:
5.0

None

andrew d 
Rating:
5.0

Great customer service at this location

Terry S 
Rating:
5.0

Thank you

MARY B 
Rating:
5.0

Please get vehicles with all wheel drive those bitches suckkkkkk

Ciara H 
Rating:
5.0

Customer did not leave a comment.

Juanita W 
Rating:
5.0

Customer did not leave a comment.

Alex K 
Rating:
5.0

They truly do a wonderful job, especially Lisa and her husband!

Mark H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sergio R  |  Overall Experience 
Rating:
1.0

The process at the beginning was amazing. But as time when on it became horrible. When I called the store to inform them that the trailer that I was supposed to drop off at 7 pm was going to be a little late they proceeded to charge me for a extra day with out my permission. In the end when I had my pending transaction change to the correct Amount they charged me for 2 days and did not remove the pending transaction for the 2nd day they charged with out my permission. The staff was absolutely rude about my questions and told me a manager would call and she never did

Kayley D 
Rating:
4.0

Customer did not leave a comment.

troy a 
Rating:
5.0

Great service overall

Jacinda B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chance C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RANDOLPH V 
Rating:
5.0

Customer did not leave a comment.

Paul O  |  Overall Experience 
Rating:
5.0

Thank you very good service

ALEMA G  |  First Impressions 
Rating:
5.0

Couldn’t have found a friendlier employee

cedric m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara B  |  Overall Experience 
Rating:
5.0

The whole staff was so helpful and friendly.

NORMAN W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTHONY B 
Rating:
5.0

He assisted me in the office with the return paperwork, then disconnected the trailer I rented.

Marti R 
Rating:
5.0

Customer did not leave a comment.

Steven H 
Rating:
4.0

Customer did not leave a comment.

Jared M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William S 
Rating:
5.0

Customer did not leave a comment.

David P  |  First Impressions 
Rating:
5.0

The lady that helped us was amazing. She has great people skills. I would definitely use them again.

Jacqueline M 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mindy D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joel S 
Rating:
5.0

Customer did not leave a comment.

Mindy D 
Rating:
3.0

Pretty easy to check people in. Hired person was there and avaialble.

Rob S 
Rating:
3.0

Not much! pretty easy to just check equipment in

Rob S 
Rating:
5.0

Customer did not leave a comment.

Andrew S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATTY K 
Rating:
5.0

Customer did not leave a comment.

Bill L 
Rating:
5.0

Fantastic location and support!

Dale D 
Rating:
5.0

Clean, fast easy.

Matt M 
Rating:
4.0

Customer did not leave a comment.

Justin H 
Rating:
5.0

Customer did not leave a comment.

Shawna R 
Rating:
4.0

Automatic lighting towards the back of the facility did not come on as we were unloading our unit, but still had plenty of lighting. Just thought you might want to check into that.

James S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessie K 
Rating:
5.0

Quick and convenient services.

wiyual n 
Rating:
5.0

Collin was always helpful.

Christian I  |  Overall Experience 
Rating:
5.0

If not for a right budget I would not have moved everything into my home I loved being your customer always felt safe about my belongings thank you

Daymon C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

barb s 
Rating:
5.0

Customer did not leave a comment.

Ronnie F  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian M 
Rating:
5.0

Customer did not leave a comment.

Bradley B 
Rating:
5.0

Customer did not leave a comment.

David V 
Rating:
3.0

Everyone was cool except the leader.

WAYLON G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lonny I  |  Overall Experience 
Rating:
5.0

Great place to store things. Great staff. Highly recommended

mary r  |  Overall Experience 
Rating:
5.0

Staff was very helpful and respectful.

Lanette S  |  Overall Experience 
Rating:
5.0

The staff at the Gordon Drive store were outstanding. Even though it was busy, Lisa took the time to ask me if everything was to my liking during my rental period, and wanted to know if there was anything that they could improve on. Of course I said no. Everything was great. Keep up the positive attitudes.

CLIFFORD C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valery C  |  First Impressions 
Rating:
3.0

Wish I could of picked my storage

Sofia B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Annalisa W  |  Overall Experience 
Rating:
5.0

Incredible positive experience. Ty

MARILYN A  |  First Impressions 
Rating:
5.0

I came in last minute on Saturday night. The gentleman working there stayed late and got me set up with the perfect storage unit. He went above and beyond and deserves to be recognized.

John D  |  First Impressions 
Rating:
4.0

I would make access 24 hours so working people with odd schedules can get in

Amy W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Crystal F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandi K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENDRA J  |  Overall Experience 
Rating:
5.0

Good experience. Will use again.

Steven E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kathy c  |  First Impressions 
Rating:
5.0

All employees were very helpful. Lisa makes sure you understand your best options. Place is clean and secure.

TINA M  |  First Impressions 
Rating:
5.0

Great customer service. Lisa was very helpful to explain options of down sizing. Facility is kept clean.

TINA M  |  Overall Experience 
Rating:
5.0

Jdkre xii hi en in

PAMELA H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kirk H  |  Overall Experience 
Rating:
5.0

I just love Lisa! This facility is the best! Always kind and helpful!

JESSICA O  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Owen P  |  Overall Experience 
Rating:
5.0

Excellent service, very friendly, good pricing, lockers in great condition. My only concerns are that reserving trucks aren’t really reservations because they can be taken by anyone prior and you have to scramble and that there was some confusion as to what lockers were available and very low availability. Otherwise, great job!

Mark H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHELLE C  |  Overall Experience 
Rating:
5.0

Jake was delightful!

Cassandra M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachel C  |  Online Move In 
Rating:
5.0

Couldn’t ask for better

Heather S  |  First Impressions 
Rating:
2.0

The woman I spoke with named Brandi was very rude and hung up in my face

Yajaira A  |  Overall Experience 
Rating:
5.0

Collin was very helpful and courteous.

CAROL D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Capri W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bonita D  |  Online Move In 
Rating:
5.0

EXCELLENT PLACE & SERVICE❤️💯❤️

Michael J  |  First Impressions 
Rating:
5.0

Lisa the manager is wonderful and so friendly!

Latasha J  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Phyllis W  |  First Impressions 
Rating:
3.0

The cost is high. For the size of the unit the cost is to much.

Todd O  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Molly N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Georgia D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark P  |  Overall Experience 
Rating:
5.0

I don't know why anyone would go anywhere else.

Lynda A  |  First Impressions 
Rating:
5.0

Staff more than willing to help to set up and check out. Gentleman that closed out my unit went above and beyond to help me! Thank You!

Jamie B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Allen D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kailyn B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas R  |  First Impressions 
Rating:
4.0

If you decide to use their storage facilities, make sure that you use auto pay. I was a few days late one month and they tacked on a fee of $25. Other than that, I felt my items were safe.

Doreen M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ethan K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brent P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ray a  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sidney S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brayden B  |  Overall Experience 
Rating:
2.0

This second experience with the Sioux City Uhaul location went well, but only because the general manager was not there this time. Upon move in to the storage units back at the beginning of July we had an awful experience with Lisa Smith and I requested someone to contact me about it because it was less than ideal and we had done nothing wrong and didn’t deserve the way she was treating us.

Peyton H  |  Overall Experience 
Rating:
5.0

Everything was great. We got the storage for my brother in-law while he was working out of town. He recently moved back so we did not need a place to store his item s. Great experience with u-haul.

Tito P  |  Overall Experience 
Rating: