Customer Reviews for U-Haul Moving & Storage of Sioux City

Rating:

5.0

They were friendly and helpful. They didn't have the size truck I was looking for but worked with me to give me a fair price on a bigger one. Instead of just saying well we dont have it like normal customer service reps. I appreciated that as I didn't need the extra space and don't enjoy driving the bigger one as they are harder to back up and eat up more gas. But they were so friendly I didn't want to go anywhere else. I assume

Rating:

5.0

Everything was fine!

Rating:

5.0

The manager does a fantastic job. Customer service is great. The facilities are well maintained and clean. It's a great place to rent storage space.

Rating:

1.0

Charged my card 140 something dollars and it still is not back on my card

Rating:

5.0

All around good customer service

Rating:

3.0

Employee very pleasant and fast

Rating:

5.0

No need to improve at this location. I have been a customer here several times before. The manager does a fantastic job, and does a great job with customer service. She runs a tight ship, and keeps everything running smoothly. You can always count on a great experience from this U-Haul location.

Rating:

5.0

The staff and facility was top notch

Rating:

4.0

The oil light was on and the power steering squealed.

Rating:

4.0

Troy Smith and his new hire young helper did a great job handling my ubox pickup. I had a minor lighting issue and Troy Smith handled it quickly, skillfully, and with expertise

Rating:

5.0

Staff went above and beyond to make my experience awesome.

Rating:

5.0

Lisa was very nice and helpful and friendly give her a raise for a job well done

Rating:

5.0

The staff always go above and beyond the call of duty to help. The manager Lisa is the main reason that I’ve done continuous business with Uhaul. She always makes our company feel VIP!!! The customer service and friendliness is the BEST. Because of Lisa the manager I will continue to do business with Uhaul and tell others. Timothy Carter

Rating:

4.0

Lisa handled my needs. She was professional and extremely kind! Uhaul is very lucky to have such a dedicated and caring employee!

Rating:

3.0

The person I dealt with had no clue as to how to rent me a trailer. I left and rented this one on-line from that same location.

Rating:

5.0

None

Rating:

5.0

The only thing is my name sitting spelled wrong. Other wise great place

Rating:

5.0

Great job

Rating:

5.0

The general manager, who processed my rental, was personable and friendly and efficient. She made the experience smooth and pleasant.

Rating:

3.0

I said no because of a weeks worth of problems Gave 4 different people my credit card number. Checking my bank account now.. Hopeful the amount was only taken out once.

Rating:

1.0

The store is great but dealing with corporate was a nightmare.

Rating:

5.0

You, can inform the customer, about the truck insurance fee. i, wasn't aware of that cost. Otherwise I'.m satisfy with your service.

Rating:

1.0

Cracked windshield and mileage and contract were wrong I am being over charged and turning a formal complaint into the Iowa department of consumer affairs for a full investigation

Rating:

1.0

Lisa swears like a sailor. Randy doesn't respond. I have been promised a $100 VIP that they won't apply. And I have the location is dodging my calls. I can believe for being such a good customer how poorly I have been treated!

Rating:

5.0

If it weren't for Lisa staying late past office hours, I wouldn't have been able to move in to my storage unit thanks to a UHAUL system error. Grateful for your help, Lisa!

Rating:

5.0

Again great staff and very easy to get in and out.

Rating:

4.0

When checked out they gave a discount but when got final bill an extra day was charged. Had trailer for 5 hours and was charged for 2 days. Ended up paying what I would've paid anyway so was okay with it

Rating:

3.0

After talking to 2 different people stating I needed the uhaul an extra day I received 17 more phone calls saying they needed the U-Haul . They even went to the extent into contacting my 70 yr old mother which she had no idea I was even renting a U-Haul telling her they were filing a police report for a stolen vehicle , getting her all upset and in a panic … Threatening customers is not the way to go , contacting people that has nothing to do with the rental is unnecessary in my opinion also . Horrible customer service !!

Rating:

5.0

One of the best experiences I have had and I have rented a lot of uhauls over the years. top 3

Rating:

5.0

Awesome, fast respectful. They know what there doing.

Rating:

5.0

I was in and out quickly on both pickup and return. Lisa did a great job at the front desk. Thanks you!

Rating:

1.0

Lisa used the word fuck like 3 or 4 times in less than 3 minutes. I have been charged with an obscene amount of miles for my prior rental due to a employee screw up. I only use this location because it's the best selection and availability around in the area. Please reach out as I have an audio recording of the offensive and extremely unprofessional conduct of Lisa. It is my belief that her actions justify an immediate termination irregardless that the store is just recently without an assistant manager.

Rating:

2.0

They locked me out. Because the person didn't have me sign a contract. I think I should get a free month. Thar is not my fault the person didn't do there job correctly. I have 2 units I should be able to get both for free for at least 2 months. I went back to put things in it and couldn't.

Rating:

5.0

Thank you Scott for all your help!

Rating:

2.0

Truck wasn't ready and rented to someone else. Had to go in and transferred to another. Charged a gas surcharge even though I filled it back to where it was when I started

Rating:

5.0

Thanks Scott for all the help!

Rating:

5.0

Great customer service

Rating:

5.0

Lisa & Troy continue to do great work!

Rating:

5.0

Thankyou

Rating:

5.0

The only trouble I had was, ramp on motorcycle trailer was about 4' too short. Ramp makes for too sharp of incline to load motorcycle. Bottoms out. Bring your own longer ramps with you.

Rating:

5.0

Not a thing everything was excellent!

Rating:

5.0

Great experience

Rating:

5.0

Scott was amazing in helping us choose an appropriate vehicle to suit our uses, and was over all a delightful and friendly person to work with.

Rating:

5.0

Lisa was the BEST rep uhaul has. She knows all the answers & went above & beyond to accommodate me & me big move. Give that woman a raise!!!

Rating:

5.0

The person waiting on me was nice and polite!! No problems at all. Storage unit was clean!!

Rating:

5.0

I'd like to see a more accurate way of determining the gallons of gas to replace what was used. Seems like guessing, to look at the position of the needle on the gas gauge, which can be affected by the angle on which the truck is parked. E.g., X miles suggest X gallons be replaced.

Rating:

5.0

I love everything about this location and wouldn't go anywhere else!

Rating:

5.0

Lisa was extremely friendly and Scott was absolutely WONDERFUL & the most HELFUL ANYONE HAS EVER BEEN WITH YOUR Company and is a tremendous asset to your team!! He went above and beyond the call of duty!

Rating:

5.0

I have recommended uhaul storage already. I was very pleased with the facility.

Rating:

4.0

Asked for furniture dolly, they did not have one.

Rating:

5.0

Friendly staff. We'll lit storage unit

Rating:

5.0

Nothing

Rating:

5.0

All the employees were helpful and nice

Rating:

1.0

Its ridiculous that between the truck rental and storages I've spent 400 dollars and cant even get access to my storage without going through a maze!!! This is the first and last time I ever use this company and I will never recommend U-Haul. The storage had junk all over the floor that I had to sweep out. There's clearly no smoking signs posted but there's cigarette butts all over the ground throughout the building.

Rating:

5.0

Staff was polite and helpful.

Rating:

4.0

My only issue was with the truck itself. I was driving and loading it at night and it didn't have a overhead light in the box for night loading so I had to use my own light which I believe I left in the truck so I'd like to get that back and there was no dashboard lights for driving at night so I had to drive with the cab light on to see the gauges.

Rating:

5.0

Lisa and Scott were awesome to work with!

Rating:

4.0

Thank you!

Rating:

5.0

I would never refer people to U-Haul cause they suck

Rating:

1.0

I will never ever use U-Haul for anything ever again,you better believe that I have told hundreds of people about what you did with my storage shed and it will not be beneficial for anyone here. I lost everything I owned and was mislead to believe my stuff was gone then 6 months later u call and threaten to sell my shed when I thought it was gone....

Rating:

5.0

Great service

Rating:

4.0

have a star bucks in uhaul.....ummmmm

Rating:

1.0

Be extremely clear on your fuel policy. I was told i would need to immediately get fuel for the truck because it was completely empty. I was led to believe that I would be reimbursed on my bill for the fuel i purchased. I spent over a hundred dollars on fuel and returned it full with a receipt only to find i was given a nere 20 dollars credit. I am extremely dissatisfied, disappointed, and feel completely cheated out of money i could ill afford to lose. When i tried to sort the situation out, i was asked for a picture of the receipt and that a manager would get back in touch with me. It has now been two days without contact.

Rating:

4.0

The floor in the back of the truck had a panel that was falling out. This made loading and unloading difficult and dangerous. Every time someone stepped in that spot they could have hurt their leg.

Rating:

5.0

Very good customer helpful

Rating:

5.0

Lisa made EVERYTHING GREAT!

Rating:

5.0

Awesome customer service

Rating:

1.0

I was confused when ordering this uhaul. I went to the location and the clerk didn't provide me with any information about in town rentals. I ordered this uhaul to travel 850 miles and the price was over $1200. I returned the uhaul the following day and was worried because the 1200 was pending and had to rent a different uhaul from a separate location. I felt misguided and honestly had a horrible experience through the Gordon drive location in Sioux City, Iowa. My refund has not been completed and I have rented an additional uhaul to get to my location. I would appreciate if I could have some sort of resolution with this. Please reach out to me through email or phone 712-204-6139.

Rating:

5.0

I will not be recommending U-Haul to anyone not using it again ever after having my money stolen under false pretenses

Rating:

5.0

Trailer just had road grime and the outside had scratches/ cracked decals when the equipment pic that I signed did not

Rating:

5.0

I was charged for equipment I did not order or use. I am now waiting for the refund by

Rating:

5.0

When I picked it up and dropped it off the staff was great! The guy that checked me in was about to go home, but stayed late and checked me in. Very easy and quick. Great to work with. Thanks

Rating:

5.0

Very good service inside at the counter and outside. The assistant manager was great! Very nice guy.

Rating:

2.0

Customer service was rude. The vehicle wasnt clean when I got it. Returning the equipment was difficult.

Rating:

3.0

The trailer brakes did not work. This created a significant safety issue.

Rating:

5.0

I have a brain injury that sometimes causes me to be anxious when dealing with new things. I have had a great

Rating:

4.0

I only wish I could live in there. I think it would solve many homeless problems in the world. They should make it legal. Like the military - don’t ask, don’t tell. For real though, I don’t know why it would be so shocking or even wrong morally. But yeah I love u-haul storage.

Rating:

4.0

Great storage facility, easy access

Rating:

5.0

The staff ALWAYS puts the customer first! They go above and beyond all expectations when it comes to fixing all problems and finding the perfect moving solution!

Rating:

3.0

Without Lisa and the gentleman with the cool earrings, I feel we would have lost everything!! I can't thank them enough for their amazing hearts and outstanding costumer service!!!!

Rating:

5.0

The staff was very friendly and helpful. They went above and beyond to not only help me but I noticed them helping other customers in a very professional way.

Rating:

1.0

Lights didn’t always work. Doors worked part time. Not enough staff. Wait time usually half hour or more. Manager yelling and belittling new employee. Smoking in the storage area by staff and manager. I really hated going there. On one occasion the computer went down and they refused to rent a truck to me promised me a discount never got it. And you guys policy for not prorated rent is a rip off I paid $90 for a unit because I missed it by one day and another was 10 days.

Rating:

5.0

I didn’t have to worry about weather damaging any of my belongings. Staff was amazing, and very helpful. I would definitely recommend this storage facility to more people.

Rating:

5.0

My only complaint is that you need more help at the front desk, there was alot of wait time because only 1 to 2 workers at the front counter.

Rating:

5.0

Everything was very clean and easy to access! Staff was very helpful today especially Tina!

Rating:

5.0

Loved having a storage unit here!! I will definitely be back when I need a storage unit in the future!!

Rating:

5.0

Everything was perfect

Rating:

5.0

We have always used U-Haul for any moving needs her storage. Safe clean and reasonably priced. check-in was very easy.

Rating:

2.0

Everytime we came to access our storage unit, the garage doors and outside alarm were out of order, making it hard and confusing to get into our storage unit. The staff must spend more time in the garage than they do in the store.

Rating:

5.0

This is a great place to store things and rent trailers. Was very pleased with the service and amazed to find such a convenient place to store things, worked out great for my needs. I will recommend this place to anyone needing these services.

Rating:

5.0

Lisa the store manager on Gordon dr. In sioux city, IA. Is Amazing, there is a diverence besides doing your job & listening to the customer & going way above & beyond for that customer & she does it with so patience, kindness, empathy, really words can not explain the gratitude of the customer service Lisa shows, please give her a raise & thank you & also to Mindy

Rating:

5.0

Excellent customer service. The building and storage unit was clean.

Rating:

5.0

The couple that is going to help me move in has Covid, so I won’t be moving in until next week. But my experience yesterday when I picked up the lock and signed up we’re great!

Rating:

4.0

It was wonderful once I was able to check in. I could not get into my account to check in online and I try to fix the matter online and it did not get fixed at all. They were more worried about getting to the next customer then helping me.

Rating:

1.0

The move out date was 6/12/22. You charged rent again on 6/14/22. Contact was made to the storage unit and also to the home office. To the best of my knowledge, the $58+ still has not been returned.

Rating:

1.0

I understand that business can be busy at times but the staff at the Gordon Drive facility are more often than not very helpful and prompt with their service and even if I'm just paying for my storage I have always had a good experience there.

Rating:

5.0

The young man who helped me at the storage center in Sioux City, I believe his name was Graham Palsma, was extremely courteous, knowledgeable, and helpful. If anything, he deserves a raise!

Rating:

4.0

Overhead doors frequently didn't work

Rating:

5.0

The woman that helped me was very friendly and helpful. She explained everything very thoroughly and she even did a personal walk through to show us how to get in and out of the doors and our unit. Excellent customer service!!!

Rating:

5.0

Satisfecho con el buen servicio De la compania como del personal de trabajo.

Rating:

1.0

I coukdnt get in my unit for 6 days i had emails for confirmation and a confirmation number. Noone could tell me what was wrong just that all the paperwork looked good.. frustrating

Rating:

1.0

Went to rent a storage unit. The site manager helped us. Went through the whole process and even rented a u-haul truck to help our move to storage. Something told me to check the unit before we left to pack up our storage belongings - and I’m so glad we did. We were rented an “In Use” and “Red Tagged” unit. We went back to the office and manager let us know they didn’t have any other units in the size we wanted. During the whole “renting” process the manager was in a hurry which led to many typos that we had to point out multiple times. Manager admitted he needed to slow down but still rushed through our whole process. The site itself seemed great and we’re really bummed that we weren’t able to find a unit that fit our needs. So needless to say, we rented a unit and truck, just to turn around and cancel everything ten minutes later.

Rating:

5.0

Staff was friendly and helpful.