Customer Reviews for U-Haul Moving & Storage of Skye Canyon

1982 reviews

8525 Oso Blanca Rd   Las Vegas, NV 89166
(US95 and Horse L on Horse L on Grand Canyon L on Grand Teton L on Tee Pee)

(702) 366-0580

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(702) 366-0580

8525 Oso Blanca Rd
Las Vegas, NV 89166
(US95 and Horse L on Horse L on Grand Canyon L on Grand Teton L on Tee Pee)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I had my unit for 3 yrs and everything was great, however it was getting very expensive and that is why I moved my stuff out.

Marisela G.  |  Overall Experience 
Rating:
5.0

Much better with new management.

DAVID C.  |  Overall Experience 
Rating:
5.0

Very pleased with your service

Joann L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lecharde D.  |  First Impressions 
Rating:
5.0

Very friendly and professional staff who went above and beyond in order to help me.

Turone W.  |  First Impressions 
Rating:
5.0

Very good customer service. Thank-you!.

iren c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JACK LEROY D. 
Rating:
5.0

Customer did not leave a comment.

RIZALINA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Malcom W. 
Rating:
5.0

Friendly and welcoming! Thank you!

AMBER Y. 
Rating:
5.0

Customer did not leave a comment.

Paul G.  |  First Impressions 
Rating:
5.0

Molly helped me immediately with my return. I was extremely tired after the drive in from New Mexico.. I really appreciated the prompt service..

THOMAS WALTER G. 
Rating:
5.0

Staff member was very helpful. Attitude was excellent.

LILLY R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDWARD G.  |  Overall Experience 
Rating:
5.0

Had our items in the storage unit for almost 3 years. Everything was like i just put it in yesterday. NO dust no funky smell, and no spider/pest webs ANYWHERE WE went in the facility. Friendly staff an so easy to end my storage unit. Made it so simple, no questions, no hassle, treated the same as i entered with a greeting and when I was leaving to let them know that it was ready to get walked off had the same friendly situation with a thank you.

Christine D.  |  Overall Experience 
Rating:
5.0

The staff was amazing!! Can't say enough about their customer service. Vance

Vance w.  |  First Impressions 
Rating:
5.0

Easy in and out, friendly service!

Cassandra G.  |  Overall Experience 
Rating:
5.0

This is the BEST Storage and U-Haul facility I have ever had the pleasure of dealing with. They are always courteous, helpful, and knowledgable. Highly recommended

Vernon S. 
Rating:
5.0

Na

alicia c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

lori m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debbie V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melanie W.  |  First Impressions 
Rating:
5.0

Thank you for an excellent experience while storing my entire house for a year!

Nicole G.  |  Overall Experience 
Rating:
3.0

when I got back home to move our furniture , they didn't put the furniture pads in he moving truck , so I had to go back and get them which cost me more miles and time and gas . Not happy about that at all

Mark P. 
Rating:
5.0

Customer did not leave a comment.

KEVIN RAY S. 
Rating:
5.0

Customer did not leave a comment.

Malik B. 
Rating:
4.0

Customer did not leave a comment.

Luvenia E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole S. 
Rating:
5.0

Customer did not leave a comment.

No Name Provided N. 
Rating:
5.0

Customer did not leave a comment.

Jaylyn S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean A. 
Rating:
5.0

Customer did not leave a comment.

Ashley A.  |  Overall Experience 
Rating:
4.0

The person who checked us in was not overly friendly but the pick up was efficient

Sue W. 
Rating:
5.0

Customer did not leave a comment.

Seana D. 
Rating:
5.0

Customer did not leave a comment.

Janell G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

My experience with this uhaul location has always been a positive. I was completing a move and purchased a 20' rental for two days. Very reasonably priced. I purchased the insurance and an extra $5 for roadside assistance. Unfortunately I had an incident with the truck which required roadside. (Always think to purchase roadside). The roadside experience was pleasant as well. Got there at 1130pm and took care of it at no charge. Great service guys. Keep it up.

JEFFREY STEVEN J. 
Rating:
5.0

It was a great rental experience. Could not have been easier.

Nona T. 
Rating:
5.0

Customer did not leave a comment.

RAMON RECARDO H. 
Rating:
5.0

Customer did not leave a comment.

PAUL MICHAEL I. 
Rating:
5.0

Excellent customer service!

Peter M. 
Rating:
3.0

Customer did not leave a comment.

Ricky P.  |  First Impressions 
Rating:
5.0

everything was fine

MYRNA DELOS SANT M. 
Rating:
2.0

Customer did not leave a comment.

Tanisha D.  |  Overall Experience 
Rating:
4.0

Have it staffed if two people come in at once, the second one doesn't have to wait for the first person to rent a truck and figure out which storage space they want to rent. That's quite a long process.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

ATOYA NICHOLE S. 
Rating:
4.0

Customer did not leave a comment.

Ryan H.  |  Online Move In 
Rating:
5.0

Everything went very well at a reasonable price.

EBERTO JOSE D. 
Rating:
4.0

Driver side door very difficult to close. Truck wasn't very clean. Ashtray had ash in it and truck had a cigarette odor.

SAMUEL K G. 
Rating:
1.0

Horrible experience will not ever use again

Ellisha T. 
Rating:
5.0

Customer service was excellent! I rented on two different occasions within the last two weeks service was excellent every time pick up and drop off.

KAREN FAITH M. 
Rating:
4.0

Customer did not leave a comment.

ERIN KATHLEEN C. 
Rating:
1.0

Customer did not leave a comment.

tanisha D. 
Rating:
5.0

Customer did not leave a comment.

Regina B. 
Rating:
5.0

I called and reserved a van and everything went well. It was there and I returned it the same day. It was clean in good shape and fit my need. I would recommend this uhaul location.

Stephen S. 
Rating:
4.0

Having better prices and cleaner vehicles

BRANDON MATHEW G. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK C. 
Rating:
5.0

Everything was smooth and the person who helped us was great

Marisa H. 
Rating:
5.0

Customer did not leave a comment.

duane m.  |  First Impressions 
Rating:
5.0

While the truck I rented had no issues when I had it. Numerous ‘dummy' lights were on while I was driving it. I didn't know if something was really wrong or that it was just a reminder to get service soon. Maybe make sure all the repair reminder lights are taken care of before renting out.

Stacy M. 
Rating:
4.0

Have more pick ups on hand

EDWARD STANLEY C. 
Rating:
5.0

Customer did not leave a comment.

Denise D. 
Rating:
5.0

Customer did not leave a comment.

Amy J. 
Rating:
3.0

The last 2 times I've rented from U-Haul here in Vegas I've had to use one card to hold a truck and another to pay with because the stimulus card shows up as a pre paid card. I run a Business and have always followed every single one of Uhauls rules yet here we are heading into the weekend and my money is still tied up with the banks. I would have loved to treat my Daughter to anything she wants this weekend yet here we are with my money all tied up. How can I remain positive when I've been working my ass off all week yet my 5 year old Daughter can't have what she deserves? Fuck Biden and Harris!!! I may just take my money elsewhere.

Dana W. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

The drivers door was in disrepair and did it properly close. As I drove down the highway I could hear the wind whistling through the partially open door. When I brought it to the attention of the staff at the Uhaul location they said oh yea its been like that for awhile now. You just have to slam it really hard. Did not feel comfortable in the vehicle but it was already rented and I simply could not unload it and swap trucks. A little disappointed.

Billy K. 
Rating:
5.0

From start to finish the rental was handled in a very efficient and friendly manner. I will definitely rent from your company when the need arises! Mike Thornton

MICHAEL SHANNON T. 
Rating:
1.0

The Manager Robert gave away the unit I reserved the day prior with employee Travin, forcing me to find a new unit somewhere else and pay more money. I've had a larger unit for 3 years and was downsizing to a smaller unit. He wouldn't even look at me or the papers on the counter that were from the previous day, for my unit. He also charged me for moving pads that i didn't use and that weren't even equipped on the truck I rented a few days prior. Other employees were present with both horrible experiences with Robert. My wife was shocked when Robert said "people buy units all the time, I don't know". When i closed my unit out Travin was working and all he could tell me was that Robert just sold the unit. We are long term customers in both trucks and units and have never seen anything like this, and to do it around your employees just shows them that this type of customer satisfaction is okay. The worst service i've experienced in a very long time.

AARON T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawrence G. 
Rating:
5.0

Good service in and out quickly. Equipment was good. Truck was cleaned perfectly.

James E. 
Rating:
4.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

AARON MATTHEW S. 
Rating:
5.0

I have always been pleased with Uhaul personal n they way they have service me !

Dean G. 
Rating:
5.0

Not only was this location clean and organized, your employees here are friendly, professional, courteous, and helpful. They let me return the truck there because the kid where I picked it up failed to give me a drop off address, and they waved the fee for not dropping it off at the right place. They couldn't help with everything though, and gave me the number for their boss. And I'll be calling it in the next few days to go over some of the things the other kid overcharged me for. Or he can feel free to give me a call at his convenience because I'm busy moving into a new house.

Steven W. 
Rating:
4.0

Not comments

CHARLES SIDNEY W. 
Rating:
5.0

Nothing excellent service

TREMAYNE SEAN W. 
Rating:
5.0

Customer did not leave a comment.

VICTOR PATRICK L. 
Rating:
5.0

The experience was outstanding by all

CHARLES SIDNEY W. 
Rating:
5.0

Great customer service

JOSEPH ELLIOTT V. 
Rating:
5.0

Customer did not leave a comment.

Brian J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ROBERT LOUIS P. 
Rating:
5.0

Professional, courteous and helpful staff.

JESSICA F. 
Rating:
5.0

Customer did not leave a comment.

Edwin F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL EDWARD O. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

George W. 
Rating:
5.0

Customer did not leave a comment.

Keron A. 
Rating:
5.0

Excellent service!!!

ALAN P. 
Rating:
1.0

My catalytic converter was stolen. Your place is NOT safe and secure and you need to quit being cheap and hire a security guard. I will NEVER rent from there again!!! The insurance people you use were rude and nasty and denied my claim. Good luck! You were mentioned on YELP!

Michelle M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Imer C. 
Rating:
5.0

Customer did not leave a comment.

david c.  |  Overall Experience 
Rating:
5.0

Robert was excellent. He was very helpful,efficient and very courteous. Would rent again from this location if the need arises again.

VICKI ANN S. 
Rating:
5.0

Customer did not leave a comment.

eduardo m.  |  Overall Experience 
Rating:
2.0

You need to put on your website in BOLD that when you arrive you're required to give a name and number of A reference that is immediately available right then to be called and spoken to. That is very inconvenient as you may not always have someone right at that moment that's even available or by their phone to answer. That needs to be told to your customers ahead of time so they can prepare or don't make it mandatory that you have to have that reference available to be called. You should only have to list a name and number of someone. Especially as a repeat customer I shouldn't have to keep doing that if I haven't had any previous issues. First time customers I understand. Repeat customers that should not be a requirement and makes experience very unpleasant.

Camille H. 
Rating:
4.0

The mobile check in experience was not good. There were things that could have been handled before I showed up. Ie, upload drivers license, upload alternate contact etc. but has to stand around for a while having to upload this stuff once I got the the location. Mobile check in is not good.

ROBERT ALEXANDER M. 
Rating:
5.0

Nothing to improve. Vehicle was satisfactory, as well as the person who helped me at location and over the phone. 5 out of 5!

JESUS C. 
Rating:
5.0

We always use this location. Love the people. Always professional, courteous and seamless.

Arion B. 
Rating:
5.0

great customer service

VICKY LA NELL G. 
Rating:
5.0

The whole online check in is a waste of time.. you still have to do everything when arrive. Does not save time as it says

David S. 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
4.0

Customer did not leave a comment.

Brady B. 
Rating:
5.0

Customer did not leave a comment.

Patrick F. 
Rating:
5.0

Customer did not leave a comment.

Isaac W. 
Rating:
5.0

Customer did not leave a comment.

BRETT DEAN A. 
Rating:
3.0

Offer military rates and allow customers more flexibility to adjust their orders, such as changes to return location to other uhaul stores.

DANIEL ARDEN W. 
Rating:
5.0

The staff at the Oso Blanco location were friendly, professional and fast. Easy to check out and check in and everything was clean. Great experience.

Erik O. 
Rating:
5.0

Robert was extremely professional and polite. He’s very thorough with providing all information.

Tenesah J.  |  Overall Experience 
Rating:
5.0

Nothing, you guys were great!

Adrian T. 
Rating:
5.0

Convenient and clean. Staff is always friendly and helpful.

RONALDO S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUDY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina C.  |  Online Move In 
Rating:
3.0

Some of the staff need to be more polite to the paying customers we contribute to their paycheck 🙄 Some of them were extremely rude I wish I had gotten there names most of the females were rude I'm sorry

carmen r.  |  Overall Experience 
Rating:
5.0

Gentleman at the front desk was very professional

jayson s.  |  First Impressions 
Rating:
1.0

The key was not where it was supposed to be for me to pick up the truck and I was badly inconvenienced being stranded in the cold awaiting a ride because the employee at this location didn't pay attention to what they were doing! Caused me a 3 hour delay on my task.

Anita G. 
Rating:
5.0

I witness a Staff member multitasking to meet every one needs inside and outside the store. I was impressed about his work ethics. Also, he was very friendly

narvell C.  |  First Impressions 
Rating:
5.0

Very disappointed in the maintenance of the vehicle. The issues with this truck could have been life-threatening to myself as the power steering and power brakes went out when the serpentine belt broke. The time it took to fix sent me back severely and no partial refund was provided

TRACEY O. 
Rating:
5.0

Robert and his team are excellent

noah m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA D.  |  Overall Experience 
Rating:
1.0

The people at the drop off location were ridiculous! Beyond the level of unhelpful. Filled with attitude. For being 15-16 years old which is how old these two young boys had to have been because that how they acted they sure do lack a HUGE understanding costumer service.

Adam K. 
Rating:
5.0

Customer did not leave a comment.

BROOKE ALEXANDRI T. 
Rating:
3.0

The cleanliness around the area and parking lot has become very dirty looking. I've noticed a change over the last year.

JIMMY DALE M. 
Rating:
5.0

Customer did not leave a comment.

TINA MARIE K. 
Rating:
3.0

Hi This was the worst rental I ever had with U-Haul. 1. I booked a 15ft trailer around 10 days before departure for pickup in Oxnard, CA or Ventura,CA. 2. A 15ft trailer was confirmed at his time 3. 2 days before pickup I got the run around from U-Haul. Pick up in Ventura, Hours later pickl up in Westlake,. Next day pick it up 35 mls away in Simi Valley. 4. Pickup was originally booked and sheduled at 9.30 AM. Finally I got the truck by 1.15 PM !!!! 5. All of a sudden I was given also a 10ft trailer only ?!!! 6. Therefore: a. I could not pick up all my storage and had to extend the storage place. Costing me $ 95 for an additional month b. As the 10ft is only a 2 seater, I had to buy a ticket from LAX to Las Vegas for my greanddoughter . Another $ 65 c, Further my wife has a handicap, so she would have needed our granddoughter on this trip. d. To TOP THIS ALL you gave me an UNSAFE truck. Front right light was not working. Driving in the night from LAX to Las Vegas was therefore a unnecessary and dangerous risk. ( Pics of the malfunction light is available on request.) 7. The proper authorities will be informed by me accordingly My family and I was incovienent unnecessary costing us our health. Since the error is on the part of U-Haul I would like to have a full refund of the rental of the truck I paid on my credit card.

JOERN D R. 
Rating:
5.0

Not a local issue but why do I put all my info (cc info, driver liscence picture, ect.) in the system and then have to do it all over agaim at the local office. I was under the impression to reduce COVID 19 exposure and speed up pick up/drop off times was the point of pre register and all. Nor passimg the common sense test.

JOSEPH BRIAN J. 
Rating:
5.0

Customer did not leave a comment.

JUDITH ELLEN L. 
Rating:
4.0

Robert was extremely efficient, polite, professional. He asked questions to make sure I had everything I wanted and needed.

TENESAH LASHUAN J. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Andrew G. 
Rating:
1.0

The price was raised three times. Management pretended to make an adjustment and did nothing. I was living overseas and felt helpless, as if my hands were tied with all of my possessions at your mercy. They said they could not change the increase but would give me a credit, yet they did nothing. I chose it for all of the above reasons but ultimately i would never recommend them because i felt taken advantage of when i was most vulnerable.

SHARON W.  |  Overall Experience 
Rating:
5.0

Extending the storage hours access to midnight would be incredibly helpful. Even if it requires a call ahead with specific access permission. I'm sure some customers, including myself, have non-standard work hours. The extra time would be beneficial.

CONOR JOHN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE PATRICK S. 
Rating:
5.0

Customer did not leave a comment.

Dashika L. 
Rating:
5.0

Customer did not leave a comment.

Dawn S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MEGAN ELIZABETH H. 
Rating:
5.0

Used my phone for everything. Pretty seamless experience. Only room for improvement would be to wipe off the chemicals used on the dash from the instrument panel as it made the photos I had to take of the fuel and milage blurry.

James F. 
Rating:
5.0

Customer did not leave a comment.

ARNOLD P. 
Rating:
5.0

Customer did not leave a comment.

IRENE MARIE D. 
Rating:
5.0

No improvement needed at this location staff very well trained and respectful.

DASHIKA ROSHAUNN L. 
Rating:
2.0

We reserved a truck with you only to discover upon pickup it wasn't available.. it took almost two hours to rectify and it cut into my moving day. Location was not very apologetic and seemed unconcerned.

TODD ALEXANDER T. 
Rating:
5.0

I think your total price of $27+ for a 5'X9' trailer is a bit much, and not in line with your competitor's pricing. I chose Uhaul because you were close to my home.

John S. 
Rating:
5.0

Customer did not leave a comment.

Leroy G. 
Rating:
2.0

When I bought back a dolly it did not get checked in correctly and got a phone call saying I still had it. I did not have it.

Jeff B. 
Rating:
4.0

Only thing I wasn’t happy with was the prices going up consistently. Also, on more than one occasion, I was called and told my storage unit was found unlocked and open. I never really went to my storage unit so this was very disturbing, and i assumed my unit had been broken into. Upon having to leave work each time I was called with this info, I went to the unit only to find it was the unit next to mine that was left open. While I appreciate the call, I would have liked someone to check better before calling and making me panic.

Holly S.  |  Overall Experience 
Rating:
5.0

Best place so far and price is great

elka K.  |  Overall Experience 
Rating:
3.0

While facility and the person was nice, your systems were down and it was a pain to even get storage which I had already reserved. Code wouldn’t work, I don’t have my access card, etc.

CARMELLA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cecily W.  |  Overall Experience 
Rating:
4.0

I got the room size I wanted and it's close to the elevator!!!

Donni M.  |  First Impressions 
Rating:
5.0

Friendly, helpful staff. Easy access to load and unload.

Marcia R.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Anthony Y.  |  Online Move In 
Rating:
5.0

Easy to work with. Accommodating to my business needs.

Mark L.  |  Overall Experience 
Rating:
5.0

Real helpful to me close to my house.

ROBERT M.  |  First Impressions 
Rating:
1.0

The storage unit was fine until it was time for me to move out a couple days before the next billing cycle I was moving this stuff by myself from Las Vegas to California I only had two days to clear out the unit and asked the lady at the front desk if I can use the Dumpster to clear the rest of the things out that I didnt need she told me that there was a fee and I said OK I’m fine with that then she said that it was full and she didn’t know when it was going to be emptied out I said do you have a date or time? She said I don’t know it could be tomorrow morning it could be in the afternoon I felt like she was being very rude and short with me However I needed a more helpful answer because I knew that it was only me removing the items and that I need to get them out in one day I was not able to do that because I was not getting any clear answers so I told her I didn’t want anything in there and removed the lock. I now live in California and ever since then you guys have been bothering me with Bills saying that Owe a balance when I don’t need or want any items in there to my knowledge moved out of the unit. If the lady upfront was more helpful I would have removed those items and you guys wouldn’t have anything to Bill I’m not sure why you guys didn’t just throw stuff away anyways when I tell the rep every time you guys call that I don’t want the items and I moved out.

Dominyque H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy Y.  |  Overall Experience 
Rating:
5.0

Travon was exceptional. Knowledgeable, friendly and very helpful.

Susan G.  |  First Impressions 
Rating:
4.0

The price was acceptable, however, I don't like the prices going up frequently. They did notify us when prices were raised. I would still recommend them and would use again if needed.

ELIZABETH M.  |  Overall Experience 
Rating:
5.0

Excellent Team

Frank W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffery b.  |  First Impressions 
Rating:
5.0

Very Friendly, Helpful, all with a sense of urgency and service! Thank You

Scott H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert L F.  |  Overall Experience 
Rating:
5.0

Very attentive staff , always clean facility , temperature very comfortable to load/unload Easy access / parking , location near freeway great

Ken K.  |  Overall Experience 
Rating:
5.0

Mike was extremely helpful and willing to answer all the questions i had.

Wayne H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kayla l.  |  Overall Experience 
Rating:
3.0

Everytime I went to my storage unit it was hot in there. What sold me on getting this unit was that it was supposed to be air cooled but it was never cool in there. Besides that staff, security, and cleanliness was wonderful!

Sumhar M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barb D.  |  Overall Experience 
Rating:
1.0

I spoke with a young lady that was so rude. Also I got different info from each person I spoke too. These guys unloaded the uhaul and put my things I. The most expensive storage unit they had. The u it wasn’t even 1/2 filled. My things would Gabe fit in something half this size for half the price. Some of my things were damaged and missing. Glass broken and my antique hutch that’s very Heavy was broken beyond repair. Glass to my living room tables broken. Book shelve broken. I think you guys did a very poor job. I need someone to be held responsible for the damages. Of course I’ll NEVER utilize you guys service EVER again.

kimberly p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David L.  |  Overall Experience 
Rating:
5.0

Keep up the good work.

Craig N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arlyn C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cynthia L.  |  Online Move In 
Rating:
5.0

Over 10 years and 3 different owners. U haul was the best. Always helpful and friendly staff. Perfect facility.

STUART T.  |  Overall Experience 
Rating:
5.0

I had a storage unit for 2 1/2 years at this facility. I never had a problem with anything. The facility was always clean and well lit and secure. The staff was always friendly and never had any problems. I highly recommend this specific uhaul store for any storage or moving needs you may have. I would definitely use this store again for any needs I have in the future. Thanks for a great experience!

MARK N.  |  Overall Experience 
Rating:
2.0

The overall experience with UHaul Storage was alright, but I am deeply upset with the Corporate operation. According to this facility's management, all communications are generated and sent from the corporate office. During the past 4 months - the Coronavirus period - UHaul continued standard operations with no regard to our limited funds. They continued to demand on-time payments and added the $20.00 Late Fee, plus emails and letters were mailed out to notify us about charging their $50.;00 Lien Fees if payments were not made within their time limitations. We responded within 24-48 hours to the Corporate email with no response at all from UHaul. We find it difficult to believe that major businesses have announced that they are being most cooperative with the consumer, allowing them to make later payments or set up a payment plan without penalties during this difficult time, but there was no such announcement or similar offers from UHaul! Even Landlords of Housing Rentals have been encouraged to be more lenient with their tenants and have been instructed by our Federal and State Governments that they cannot evict tenants during this difficult times! I may have elected to continue renting my storage space at UHaul for a longer time, but corporate's failure to follow suit made my hasty decision. I have no complaints with the Oso Blanca facility's management, they were courteous and as helpful as possible - it's the Corporate "Big Wigs" that I am completely upset about. For this reason alone, I would never recommend UHaul Storage to anyone.

Linda Joy J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA L.  |  Overall Experience 
Rating:
3.0

Maintain fluids on vehicles

Nehemiah M.  |  Overall Experience 
Rating:
3.0

The price for the unit was high, and continued to increase to the point it was not longer affordable. Two staff members I previously spoke with were always grouchy (not the man that helped me close my account).

Tabatha P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annette A.  |  Overall Experience 
Rating:
5.0

The young lady that helped me made this experience extremely easy considering I was pressed for time and didn't have many options. Thank you

ERNEST H.  |  Overall Experience 
Rating:
2.0

The place was fine. Normal storage facilitie. It was over priced compared to competitor, we just liked the location. I received a note that were raising the price another 10$ so I moved my stuff out.

Amanda M.  |  Overall Experience 
Rating:
1.0

Extremely POOR customer service. Workers were not on the same page. Got lots of mixed information.

kimberly p.  |  Overall Experience 
Rating:
1.0

Extremely POOR customer service

kimberly p.  |  First Impressions 
Rating:
1.0

Extremely POOR customer service

kimberly p.  |  First Impressions 
Rating:
5.0

Teairra was awesome and extremely helpful. I also spoke with a different woman on the phone I wish I could remember her name but she was awesome too. I'm thank you for making this hard time easier

Lorina H.  |  First Impressions 
Rating:
5.0

Very Clean! Well lit, always felt safe. Friendly staff! Would recommend!

DEBRA C.  |  Overall Experience 
Rating:
5.0

I would absolutely recommend this location for storage,. Everyone was very friendly and helpful.

PATTI (UPS) G.  |  Overall Experience 
Rating:
5.0

The staff was swamped the day we came in as it was the day before Thanksgiving! But, they were kind, calming , efficient and informative. Their help was truly appreciated!

Rosilyn C.  |  Overall Experience 
Rating:
5.0

I forgot the guys name but he was amazing

PATRICK M.  |  First Impressions 
Rating:
1.0

Most horrible experience I've ever had. I was charged an extra day for the truck due to your mistake of giving me a deflected key pad for entrance to the storage. Very unfair!!!!!

Betty M.  |  First Impressions 
Rating:
5.0

Very clean.. easy access... the carts are well maintained and helpful.. Good management

Ruben B.  |  Overall Experience 
Rating:
5.0

This is my first time using a storage facility and I must say that it was the best I could have hopped for. Helpful staff, extra clean and secure facilities!

rosaura D.  |  Overall Experience 
Rating:
1.0

You still did nothing to fix the problem with the paperwork on the email because it still said Julia brown. So like I said before you need to get an email from Julia Brown .

Julia B.  |  First Impressions 
Rating:
5.0

Friendly person I worked with.

William A.  |  First Impressions 
Rating:
3.0

its was a average experience

damion b.  |  First Impressions 
Rating:
5.0

Tierra and Robert were extremely professional and awesome!

jona l.  |  Overall Experience 
Rating:
5.0

Staff was veryhelpful and pleasure to work with.

Jack & linda S.  |  First Impressions 
Rating:
5.0

Great customer service and fast service.

steven c.  |  First Impressions 
Rating:
5.0

The management was absolutely awesome, very customer oriented.

BRIAN A.  |  First Impressions 
Rating:
5.0

All went smooth & timely!

R Dawn C.  |  First Impressions 
Rating:
5.0

Very friendly reps. When I walked in the manager was busy, there was a line and the phones were ringing but she kept letting the customers waiting know she will be right with us. Very nice atmosphere

Michelle M.  |  First Impressions 
Rating:
5.0

Busy location, but there are always very helpful and polite.

Gary S.  |  First Impressions 
Rating:
5.0

The service I experienced was OUTSTANDING! Teairra was very welcoming and helped me out so much. She was patient && very professional. I will be referring this location to everyone I know!

Patricia H.  |  First Impressions 
Rating:
5.0

They helped me change units on the same day and cleaned the new unit before they gave it to me.

JOSEPH F.  |  First Impressions 
Rating:
5.0

Great knowledge and customer service!!!

Raymond B.  |  First Impressions 
Rating:
5.0

I was treated extremely courteously at all times by all U-Haul management personnel and all employees, and all questions were answered satisfactorily, and final resolution completely satisfactory.

Robert M.  |  First Impressions 
Rating:
5.0

The staff was very friendly and helpful.

Landy T.  |  First Impressions 
Rating:
5.0

Robert and his wife and Neiasha from Smoke Ranch and Rainbow has given me the best customer service that I've ever experienced for over 2 years now. They keep their facilities very clean and sanitary.

jim R.  |  First Impressions 
Rating:
4.0

Setting up a storage was a very easy process. The facility is fantastic and the organization was amazing. I wish I would have moved to this storage years ago.

Dawn I.  |  First Impressions 
Rating:
5.0

Service at this location was fantastic. So far, I'm completely satisfied.

Craig D.  |  First Impressions 
Rating:
4.0

N

Ken K.  |  First Impressions 
Rating:
5.0

Very detailed and professional.

Aron G.  |  First Impressions 
Rating:
5.0

Excellent service! I'm excited to park my commercial truck there!

Michelle M.  |  First Impressions 
Rating:
5.0

Excellent service the staff was very helpful and accommodating

Thomas C.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top