Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was smooth. Store was a little disorganized inside. But nice employees and easy pick up and return.
JOSEPHP JR C.
Rating:
1.0
Pick up the phone. Been on hold for over 1hr keep getting transferred to different locations .
STEVENM C.
Rating:
4.0
Customer did not leave a comment.
ROBERT D.
Rating:
4.0
Customer did not leave a comment.
Stephan R.
Rating:
5.0
aaaaaaaaa111111111
HENRYGEORGE W.
Rating:
5.0
Excellent Service. Thank you!
gregory M.
Rating:
5.0
Rental booking was a snap and the van impeccable and handled great. The rental staff was professional and made the whole process a pleasure. Would definitely rent from uhaul again.
DAVIDJAMES R.
Rating:
5.0
Nothing had a great experience.
PATRICKSCOT S.
Rating:
5.0
U-Haul representative was very courteous and helpful, thank you!
ANTHONYJOHN B.
Rating:
5.0
Customer did not leave a comment.
William C.
Rating:
4.0
Test the battery to make sure it is fully charged before releasing the vehicle. Battery died when we were in Manhattan. Had to wait for road service. Very inconvenient. The $20 discount they applied for the hassle didn't really cover the pain we experienced.
John C.
Rating:
5.0
Very professional
Robert N.
Rating:
5.0
Customer did not leave a comment.
Shilei T.
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER H.
Rating:
5.0
Customer did not leave a comment.
JOSEPHFRANCIS M.
Rating:
5.0
Alexis was great and so pleasant to deal with
TINA-MARIE K.
Rating:
5.0
Fast, friendly service.
Doreen V.
Rating:
5.0
Customer did not leave a comment.
DENNISJAMES K.
Rating:
5.0
Great service!
Kenneth M.
Rating:
5.0
Customer did not leave a comment.
ERNESTB S.
Rating:
5.0
Truck smelled of cigarettes smoke
DENNIS T.
Rating:
5.0
The staff was amazing and very helpful
Anthony R.
Rating:
5.0
Customer did not leave a comment.
Pui San Louis L.
Rating:
5.0
The gentleman that unloaded my trailer from my truck was professionally wonderful
James C.
Rating:
5.0
Customer did not leave a comment.
Jon G.
Rating:
4.0
All windows on the truck were filthy and when I attempted to use the windshield wipers the wiper blade and wiper arm fell off. Other than that the truck ran great and I had an uneventful trip from NY to Florida.
Richard H.
Rating:
5.0
Your team was courteous, professional and the equipment worked as expected
ERICP H.
Rating:
5.0
Customer did not leave a comment.
David C.
Rating:
5.0
Customer did not leave a comment.
Thomas M.
Rating:
5.0
Customer did not leave a comment.
STEVENM Z.
Rating:
5.0
Customer did not leave a comment.
DOUGLAS L.
Rating:
5.0
Customer did not leave a comment.
ARTHURD R.
Rating:
1.0
Assistant manager Alexis was rude and threatening. I would like a General Manager to contact me to discuss further after reviewing the call we had about 6:30 pm on Saturday. She threatened to charge me a late fee and hung up on me when she couldn't prove her point.
Richard S.
Rating:
5.0
Customer did not leave a comment.
JAMES C T.
Rating:
5.0
Customer did not leave a comment.
Stan W.
Rating:
5.0
The staff was extremely nice, supportive, helpful, and courteous. The cargo van was clean, exactly what I needed, and ran well. I would 100% rent from this location again, and will recommend to all in the area.
JONATHANH S.
Rating:
2.0
The ramp was not clean a lot of oil and grease on it .I could not walk on it .not good
THOMAS M.
Rating:
5.0
Customer did not leave a comment.
christopher S.
Rating:
5.0
Every body working at this location showed me the upmost respect and was helpful in any of my requests I wish I had some of those employees in my business
Daniel B.
Rating:
5.0
Customer did not leave a comment.
Mark C.
Rating:
5.0
We all the rental I have used. It would be nice to see some type of give back to customers that used uhaul all the time
PETER R.
Rating:
3.0
Have more available drop off locations, where the customer doesn't have to return property back to the same pick up location.
RONALDJORGE L.
Rating:
3.0
Customer did not leave a comment.
James C.
Rating:
5.0
Location always does excellent work and very friendly
Timothy W.
Rating:
5.0
I would like to see EZPass made available for long or out of state trips. Car rental companies do it so it must be available. Also windshield wipers should be checked more often for replacement. While mine were good they could have been better.
Michael F.
Rating:
5.0
Customer did not leave a comment.
Jeanne N.
Rating:
4.0
Customer did not leave a comment.
RICHARD ANDREW E.
Rating:
3.0
I came to this location three times - once to have my hitch inspected, once to pick up the trailer, and then to return it. The first ti?e, the initial greeting by the clerk was surly, like I was interrupting him, even though he was doing nothing at the time. Second visit was all positive. The woman behind the counter made me feel like she was happy to see me. Return visit started out a little dismissive but ended well. Equipment was all fine. You just need some additional training on your welcoming experience.
Gregory D.
Rating:
5.0
Customer did not leave a comment.
ANGELIKA L.
Rating:
4.0
Customer did not leave a comment.
Shari M.
Rating:
5.0
Everything was great. Maybe just a reminder when you are giving the customer the keys to check the app or for a text to confirm the mileage and condition of the van before leaving the facility. I noticed the text, but if I did not look at my phone I would have just driven off without confirming.
Robert B.
Rating:
5.0
Customer did not leave a comment.
MIKHEIL K.
Rating:
4.0
Customer did not leave a comment.
Estro V.
Rating:
5.0
Very helpful and clear and concise. Nice guy as well
thomas L.
Rating:
5.0
Customer did not leave a comment.
JAIMEA G.
Rating:
5.0
Customer did not leave a comment.
Husyen A.
Rating:
1.0
Very disappointed not very honest and shady people just not used to it I will never rent anything from U-Haul over again
RICHARD B.
Rating:
5.0
All good
Duane S.
Rating:
5.0
Customer did not leave a comment.
George S.
Rating:
5.0
Customer did not leave a comment.
Douglas G.
Rating:
5.0
Overall, has NOTHING to do with the location in Smithtown: if you confirm a reservation with a “guaranteed†availability, make sure the availability is guaranteed. I spent overall more than two hours on Saturday to finally get the equipment which was first guaranteed to be picked up in Weymouth, MA. The guy there was extremely unfriendly and overwhelmed. Overall an awful customer experience.
Stephan R.
Rating:
5.0
Customer did not leave a comment.
DONNAM A.
Rating:
5.0
Top notch customer service at this location. We will use this facility going forward.
Tom B.
Rating:
5.0
Truck was ready, staff was friendly and competent and price was as expected. No issues.
David B.
Rating:
1.0
Customer complaint number 3123967
Jeron M.
Rating:
5.0
Customer did not leave a comment.
JAMES K.
Rating:
5.0
Excellent facility on Nesconset Highway, Smithtown.
CHARLESALEXANDER C.
Rating:
5.0
Customer did not leave a comment.
Daniel I.
Rating:
5.0
Nothing.
anthony V.
Rating:
4.0
Customer did not leave a comment.
TIMOTHYJ W.
Rating:
5.0
Customer did not leave a comment.
KAITLINE H.
Rating:
5.0
Customer did not leave a comment.
NICK M.
Rating:
5.0
Customer did not leave a comment.
Juan Z.
Rating:
5.0
Customer did not leave a comment.
NORAAYMEE G.
Rating:
5.0
Not alot of room here ... UHAUL made a VERY difficult situation into a very smooth transitiin to our new home. One thing... Google maps has incorrect instructions as to how to drop off trucks to Nesconset location coming west bound smithtown left on somerset then turning right into a Taco Bell...
Richard D.
Rating:
5.0
Customer did not leave a comment.
JAMESL V.
Rating:
5.0
Price of pickup is expensive compared to Home Depot.
PEDRO JR S.
Rating:
5.0
Customer did not leave a comment.
JOSEPH S.
Rating:
5.0
WOW not a thing. The young person at the branch when I picked up the van was EXCELLENT and should be told so. Cant wait to rent again. Thanks
George
george F.
Rating:
5.0
Customer did not leave a comment.
ANTHONYP M.
Rating:
5.0
Customer did not leave a comment.
Scott S.
Rating:
4.0
The truck had a smoker prior to me and the ashtray was not cleaned out. Also the app directed me to a lockbox on the vehicle but the location had the lockbox in a different location so I couldn't use contactless checkout.
Andrew M.
Rating:
5.0
My rep was a complete professional and took the time to explain all of my options. I could not be happier with the service I received.
ALEXJOSEPH S.
Rating:
5.0
Great experience. Fast check in and check out. Helpful with the equipment.
JAMESMARTIN P.
Rating:
5.0
Customer did not leave a comment.
Johnathan K.
Rating:
2.0
Make clearly parked spots for return and clean up the Taco Bell wrappers strewn about
Brian E.
Rating:
1.0
Picked trailer up and was told it was due back by end of day Saturday. I get a nasty phone call from a female working at the location demanding the trailer back asap. I told her what I was told when picking up and she was nasty and asked me "what am I suppose to tell my customer". I hurried up and emptied the trailer, having not even been able to use it and returned it. While waiting to return it, the same female on the phone was complaining about me to a customer telling him I was inconsiderate.
ANDREw C.
Rating:
5.0
Customer did not leave a comment.
WILLIAM G.
Rating:
5.0
Customer did not leave a comment.
MICHAEL S.
Rating:
5.0
Customer did not leave a comment.
WILLIAM H.
Rating:
5.0
Customer did not leave a comment.
Salvatore E.
Rating:
4.0
NA
Johnny W.
Rating:
5.0
Customer did not leave a comment.
ROBERT D.
Rating:
5.0
I do not make a habit of writing letters of praise
but I must commend the people we met at the Nesconset U Haul on Long Island.
You walk in and George and Jenny are welcoming.
They explained our options, they didn't have an attitude as we debated.
They had the credit card machine placed far from them because of the Covid.
They wished us a safe trip.
The van was clean, and on as we left the shop.
They were lovely people.
Please let them know I took the time to write this.
If you are looking for people to move up in your organization-
Jenny and George are terrific.
Ellen Hauptman
JOAQUIM R.
Rating:
5.0
Customer did not leave a comment.
SIUWAI L.
Rating:
1.0
Worst service ever people where rude and unprofessional
ANGELOJ L.
Rating:
5.0
Customer did not leave a comment.
MINOR H.
Rating:
5.0
Customer did not leave a comment.
GERALD H.
Rating:
5.0
Customer did not leave a comment.
TIMOTHYJ W.
Rating:
5.0
Nothing, everything went well.
james D.
Rating:
5.0
Customer did not leave a comment.
Andriwarren O.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael R.
|
Overall Experience
Rating:
3.0
The online reservation process was very easy, and the price was right as well, compared to other storage facilities that charge a one time fee on top of higher prices. I just wish the facility had easier access to the lower level floor.
Renzo C.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
marcia c.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Doonna P.
|
Online Move In
Rating:
5.0
I have much gratitude that U Haul is there for me. Moving during the covid pandemic was difficult but with UHaul it was smooth, safe and convenient.
ELEANORE F.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maureen J.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Joseph L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Craig C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
matt T.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John L.
|
First Impressions
Rating:
5.0
Everything went well and the service was very good.
Joe F.
|
Overall Experience
Rating:
4.0
Thank you
GEORGE M.
|
Overall Experience
Rating:
3.0
Too expensive
MICHAEL A.
|
Overall Experience
Rating:
5.0
Amazing service
My things were found as I left them
Definitely recommend
kyla l.
|
Overall Experience
Rating:
5.0
The young lady there was fantastic
MIKE S.
|
Overall Experience
Rating:
5.0
Service was exceptional
christine d.
|
First Impressions
Rating:
5.0
Very helpful!!
Lisa F.
|
First Impressions
Rating:
5.0
The staff was always helpful , friendly & knowledgeable
Melinda S.
|
Overall Experience
Rating:
5.0
Did everything online just wasn't expecting to be in the basement and no elevator quite hectic moving in!!
Loretta B.
|
First Impressions
Rating:
3.0
We were disappointed to find mold growing on the furniture in our unit. It was bit damp. Wondering when the last time the humidifiers worked properly. Just thought you should know.
Barbara W.
|
Overall Experience
Rating:
5.0
The staff is always helpful & friendly.
Melinda S.
|
Overall Experience
Rating:
5.0
Clean, professional & fast. Great experience & would recommend.
Caroline S.
|
Overall Experience
Rating:
5.0
I always felt like my possessions were safe and secure. Thank you.
BARBARA A.
|
Overall Experience
Rating:
5.0
Thanks!
David R.
|
Overall Experience
Rating:
5.0
The team in Smithtown (Nesconset Highway) was very responsive and helpful with my requests. While not always easy to contact them via telephone, in-person service was great!
Matthew W.
|
Overall Experience
Rating:
4.0
Very helpful and good customer service. Associate was personable and generally interested in helping out.