771 Smithtown Bypass
Smithtown,
NY
11787
(1/2 Mile East of Terry Road on South side of Route 347 Next to Taco Bell, Right next to Taco Bell and across the street from King O'Rourke)
771 Smithtown Bypass
Smithtown,
NY
11787
(1/2 Mile East of Terry Road on South side of Route 347 Next to Taco Bell, Right next to Taco Bell and across the street from King O'Rourke)
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was very disappointed with the entire process.
When I picked up the trailer, the person at the desk seemed to not want to be bothered.
He connected the trailer, and I noticed the tongue was only4 inches above the ground.
I mentioned my concern that once loaded, the car would cause the tongue to hit.
I also asked if the lug nuts were tight, and the response was “should be”
I drove 4 miles and checked. I had to tighten all.
Once on the road, I was pulled over because the lights didn’t work. I thought it was strange that they weren’t checked at the U haul store. I had to wait until sunrise to proceed.
I was pulled over later because the license plate is crushed and unreadable.
I won’t base future rentals on this one experience. No process is perfect.
Also, I don’t leave bad google reviews. Doesn’t help anyone.
JEFFREY S
Rating:
5.0
Customer did not leave a comment.
DOUGLAS F
Rating:
5.0
Both employees that helped me were excellent !!
CHARLES M
Rating:
5.0
The truck was very unstable and uncomfortable it needed a wheel alignment as in order to maintain the vehicle going straight, I had to rotate the wheel 30° to the right. It sounded as if the CV axle was about to go bad and it do not handle bumps on the highway well at all making for a very uneasy drive staff was very pleasant but vehicle was worn and unmaintained
ANTHONY M
Rating:
5.0
Customer did not leave a comment.
CHARLES T
Rating:
5.0
Customer did not leave a comment.
PEDRO M
Rating:
5.0
The reservation system.
DOUGLAS F
Rating:
5.0
Everything went great, dont change a thing and especially dont go with the AI CS
JOHN R
Rating:
5.0
Staff is knowledgeable and always friendly.
PIETRO P
Rating:
5.0
Customer did not leave a comment.
Steven F
Rating:
4.0
Customer did not leave a comment.
Kyle D
Rating:
5.0
Kudos to this facility and its spotless cleanliness…
Peter B
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
CHRISTIAN B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEVEN N
Rating:
1.0
I have made 5 appointments to get a hitch installed
I have utilized U-Haul many times over the past few decades - this is by far the worst experience
The shop is way too big
I needs more administrative/ organized staff
Please move hitch installation to another shop- this shop is not able to do it
Mark T
Rating:
5.0
Customer did not leave a comment.
C B
Rating:
5.0
Friendly, fast and efficient.
John T
Rating:
5.0
I used moving blankets and wrapped them around my tv and safely put bags of clothes around it and when I took it out it was destroyed. It was raining when I moved and in the back of the truck was a puddle of water and my couch was soaked. I will not be renting one of your trucks in the future but the staff was great.
DANIEL G
Rating:
5.0
I have been using the Smithtown New York,
location for years always pleasant and helpful.
Keep up the amazing work .
SEAN H
Rating:
5.0
🌟🌟🌟🌟🌟
JUAN G
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER M
Rating:
5.0
Had a great experience with U-Haul! The process was smooth from start to finish. Special shoutout to Alexis, who was incredibly helpful, friendly, and made sure everything went off without a hitch. Highly recommend this location—thanks again, Alexis!
ROBERT K
Rating:
5.0
Customer did not leave a comment.
GLENN K
Rating:
3.0
We asked for a floor dolly but got utility dolly. We got the truck at a 1/4 tank of gas. The app was confusing because when w we went to look at the picture where the car was located it got us out of the app n said we got the keys when we did not because we was trying to find the truck number than the trucks were parked so closed together that you barely could get in the truck. When we return the truck the chick that took the truck to inspect the truck was speeding through the parking lot almost hitting people with the truck like slow down that's uncalled for and unprofessional
Jacqueline T
Rating:
5.0
Customer did not leave a comment.
CHRISTIAN B
|
First Impressions
Rating:
3.0
We do not understand why our drop off location changed and why someone called today 4/27/25 and stated we did not drop off the uhaul where we supposed to (at Smithtown, the new location) when we did. Very confusing experience for us.
THOMAS F
Rating:
4.0
Customer did not leave a comment.
ROBERT W
Rating:
5.0
NOTHING. A +
JAMES T
Rating:
5.0
Customer did not leave a comment.
RANDOLPH A
Rating:
5.0
very good experience
N E
Rating:
5.0
Nothing. Staff in the store (especially the mgr) are top shelf ⭐️⭐️⭐️⭐️⭐️
Thanks everyone.
RICHARD C
Rating:
5.0
Thanks again !!
ROBERT J
Rating:
5.0
The telephone service took down wrong information and told me the trailer I wanted was not available, but when I arrived at the Smithtown site, the nice gentleman helped and was very professional.
All went well with the experience , and yes I would rent again from them.
RICHARD W
Rating:
5.0
Extremely attentive and nice crew. The rental couldn’t have gone smoother.
MICHAEL F
Rating:
5.0
It was a great experience. Friendly staff!!!!
FRANK J
Rating:
5.0
Customer did not leave a comment.
Ryan T
Rating:
5.0
My experience was great. I will be back to this location for other trips
FRANCIS W
Rating:
5.0
Customer did not leave a comment.
ANTHONY P
Rating:
5.0
The sales agent ws great.
Anthony N
Rating:
4.0
Customer did not leave a comment.
SPENCER R
Rating:
4.0
Customer did not leave a comment.
ELIAS T
Rating:
5.0
Done in 5 minutes 👍
JOHN A
Rating:
5.0
Service was excellent. Everyone was professional and friendly.
Ruth V
Rating:
5.0
The drop off location and person left alot to be desired.
STUART J
Rating:
5.0
The staff was and always is great! The truck has a lot of miles on it and it doesn't run very well. Even before it was loaded it was laboring to move
JAMES S
Rating:
5.0
This facility was excellent however UHaul personnel I spoke with were horribly poorly trained. Do not use facility in Springfield, Vermont
BRUCE S
Rating:
5.0
Very easy process
Francine L
Rating:
5.0
Customer did not leave a comment.
NORA C
Rating:
5.0
Pulled into lot and a man and a woman came right over to inspect and disconnect trailer. I offered to help and they said no, we will do it. Quite a different level of customer service.
JOHN M
Rating:
5.0
Customer did not leave a comment.
Samuel P
Rating:
5.0
Customer did not leave a comment.
Paul M
Rating:
5.0
Customer did not leave a comment.
Paul M
Rating:
5.0
Alex couldn’t have been more helpful and informative. Great Job!!
ricky r
Rating:
5.0
Very friendly and helpful.
ANTHONY F
Rating:
4.0
Customer did not leave a comment.
KURT N
Rating:
5.0
Everything was great. Ken was friendly and very helpful. I just didn't receive a copy of my receipt via email when I dropped off the truck.
JOANNE S
Rating:
5.0
Customer did not leave a comment.
STEVEN D
Rating:
5.0
Customer did not leave a comment.
JOSEPH S
Rating:
5.0
Everything was good, no need for improvement the employee who checked me out after I dropped off the truck is awesome as always
WILLIAM A
Rating:
4.0
Customer did not leave a comment.
DAVID S
Rating:
5.0
Customer did not leave a comment.
MIAN U
Rating:
5.0
Customer did not leave a comment.
JEFFREY M
Rating:
5.0
Customer did not leave a comment.
Stephanie C
|
Overall Experience
Rating:
5.0
Thank you for the Excellent staff as well.
IESOUA S
Rating:
5.0
Customer did not leave a comment.
COLLEEN A
Rating:
5.0
Customer did not leave a comment.
JOSEPH A
Rating:
5.0
Customer did not leave a comment.
THOMAS K
Rating:
5.0
Customer did not leave a comment.
RENEE S
Rating:
5.0
Nick and fellow staff run a top class, clean, safe and hospitable storage facility, I would definitely recommend this U-Haul storage facility to the entire public.
Peter B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SANKET A
Rating:
5.0
Very friendly and quick
CARLOS A
Rating:
5.0
Customer did not leave a comment.
RAMON E
Rating:
5.0
Excellent service!!!
Thank you
LORRAINE P
Rating:
5.0
Nothing, perfect rental!
THOMAS L
Rating:
5.0
Customer did not leave a comment.
BRIAN A
Rating:
1.0
The employee who I dealt with when I returned my equipment was rude and lied about the amount of miles I drove. I drove 25 miles and he said I drove 65 miles. When I asked him why he said “it’s not my problem”. I would like a discipline to be taken against this employee. I returned my uhaul at 12pm on January 11th. I would also like my money back for those made up 40 miles I did not drive. Not happy at all, will not recommend to anyone I know.
ANTHONY D
Rating:
5.0
Customer did not leave a comment.
ROY D
Rating:
4.0
Customer did not leave a comment.
Kathryn D
Rating:
5.0
Customer did not leave a comment.
PETER J
Rating:
5.0
Great customer service!
Ralph B
Rating:
5.0
Customer did not leave a comment.
KENNETH B
Rating:
5.0
always great
JOHN F
Rating:
5.0
Great place to rent from, very helpful and courteous staff. All went perfectly.
It shows that the facility manager really cares about the place.
Michael B
Rating:
5.0
Customer did not leave a comment.
ANA C
Rating:
1.0
Customer did not leave a comment.
TOMMY V
Rating:
5.0
Everything was flawless
PAUL R
Rating:
5.0
Customer did not leave a comment.
ADELFO S
Rating:
5.0
Customer did not leave a comment.
DONNA M
Rating:
5.0
From the beginning to the end acceptional service and equipment
VIRGINIA M
Rating:
5.0
Customer did not leave a comment.
MARK A
Rating:
4.0
Customer did not leave a comment.
JOSEPH D
Rating:
5.0
Customer did not leave a comment.
Erica S
Rating:
5.0
Staff was great. Did online and when I arrived at time I scheduled the staff brought me to truck and I was on my way in 10 minutes. I was supposed to keep it overnight but we got done early and I didn’t want to return truck 10 minutes before they closed but they graciously signed me out. Couldn’t ask for a better experience. Thank you
Gerard S
Rating:
5.0
I have a question regarding the calculation of trip miles for my recent order. The order indicates a distance of 30 miles, but the actual distance is approximately 10-15 miles. This discrepancy is quite significant, and I believe it is important for both the customer and your team to have accurate information. Could you please clarify how the trip miles are calculated for this order?
XIAODONG Y
Rating:
5.0
The service at the center was great. The personnel were very nice and helped me out.
ANTHONY D
Rating:
5.0
Customer did not leave a comment.
JOSEPH M
Rating:
5.0
Perfect and great staff. Ty
LEO L
Rating:
5.0
Customer did not leave a comment.
DEAN F
Rating:
5.0
We rented 3 boxes in September/October 2024 from California shipped to New York and then 5 boxes shipped from Colorado to New York October/November 2024 and still have 2 boxes renting storage with UHaul. Your company & employees have been amazing to work with! Thanks Cindy Chase
Cindy C
Rating:
5.0
Nothing.. everyone was very nice and professional
KATHLEEN J
Rating:
5.0
Customer did not leave a comment.
VISHAL B
Rating:
5.0
good people there thx
Alex E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
George V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Barbara A
|
Online Move In
Rating:
4.0
The indoor storage was over 80° when we emptied out our unit and had been multiple times. Other than that, fantastic!
Frank D
|
Overall Experience
Rating:
4.0
My move out date was 7/3/24
kwaisi M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
teasia j
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
susan s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
susan s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Peter B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
EDWIN Y
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Vanessa L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Larry D
|
Overall Experience
Rating:
5.0
Great staff very help full efficient thanks
jayesh s
|
Overall Experience
Rating:
5.0
The person at check out was quick and knowledgeable. Helped get me out the door with no complaints, even though I walked in 8 minutes before closing on a Saturday night.
KEITH I
|
Overall Experience
Rating:
5.0
Always clean, easily accessible and safe. When I need storage again I will definitely return.
Thank you all
Joan J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melissa F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jodi W
|
Overall Experience
Rating:
5.0
The employees were extremely courteous and knew what they we’re talking about the person I called at uhaul was not as informed and she told me there was no free month unless it was a one way truck rental , so I was relieved when the person actually working at the store told me that was false information and it is in fact free
cindy a
|
First Impressions
Rating:
4.0
The unit was in the basement of the facility! We were not told by the on -line agent we originally booked it through that we would have to carry heavy boxes down flights of stairs to the basement! The two employees at this facilty saved the day and booked us at another UHAUL facility close by on Bellemeade RD in Smithtown NY.
James S
|
Online Move In
Rating:
4.0
The Smithtown location only had stairs leading to the basement storage for storage. We had heavy boxes! We were never told that by the online agent. The staff at the physical location switched us to another nearby location and saved the day!
James S
|
Overall Experience
Rating:
5.0
Staff was very helpful
DAN P
|
Overall Experience
Rating:
5.0
Jennifer was very kind and helpful and showed me my unit and explained how to use it , I highly recommend UHaul 😊
Eugene G
|
First Impressions
Rating:
5.0
The woman who helped me was wonderful
KEITHT B
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
ANHONYMICHAEL F
|
Overall Experience
Rating:
2.0
Overall the unit themselves are fine. It’s not the facility itself it’s the people that work there. I had a reservation for a unit over a month out before I was to move in, the facility overbooked and didn’t have the correct unit available for me, causing me to have to move into a bigger unit which was more expensive. The workers are rude, don’t care to actually help you out. They just pad some problem off to the next person. The hours are ridiculous. And won’t give you an extra back up access card. It’s all just a very inconvenience of a place and I can’t wait to leave.
shannon B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
gary h
|
Overall Experience
Rating:
1.0
I never rented from this facility. They continued to send me threatening emails for 6 months stating each month "my belongings" were going up for auction.
They scammed my information into a rental and then racked up a $2500 amount due. I look foward to the trial because I've retained an attorney for uhauls continued harassment.
Tom H
|
Overall Experience
Rating:
2.0
Extremely inconvenient!!! The fact I need a scan card to get it and they won’t give you a spare one. They messed up my reservation when I arrived
And now im in a bigger unit paying a higher price than what I had reserved. The boys at the front desk are rude and unhelpful
I don’t recommend this location at all! I can’t wait to leave them
shannon b
|
Overall Experience
Rating:
5.0
Access to storage should be till 9pm. Also, trash can in storage area would be nice.
tara m
|
First Impressions
Rating:
4.0
Clean and very convenient.
Paul S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paul S
|
First Impressions
Rating:
2.0
You raised your price for this little cubicle by 50% from 29.95/month to 44.95 per month in 7 years. This is way above the rate of inflation. For this reason I emptied my unit and canceled our relationship.
By the way, "You are allowed to comment one time for each move-out.", seriously? You are not doing me a favor allowing me to comment. You should see this as valuable feedback, not a favor you grant your ex-customers.
DOUGLAS R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yvette B
|
Overall Experience
Rating:
5.0
Staff at this location was very friendly and helped me to move into the storage unit. I sincerely appreciate and would recommend this Uhaul Storage facility to anyone. Very clean and all needed move in equipment were provided free of cost. New locks with key were provided free of cost for the storage unit. Very professional !!!
Ravichandar V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alexa W
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
lesley M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Adam W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tozer S
|
Overall Experience
Rating:
5.0
I do wish first floor units had an elevator access. The stairs and tight turns made moving a bit more difficult.
Cydni M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Barbara A
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Renzo C
|
Overall Experience
Rating:
5.0
I loved to keep my things there. Very convenient, clean, with climate control and safe. Good quality of storage and the office support.
Thank you guys for a good experience of safety quality.
Irina.
irina s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LISA H
|
Overall Experience
Rating:
5.0
Only thing I didn’t like was I didn’t have access 24hours.
William C
|
Overall Experience
Rating:
5.0
Jorge and the staff were very helpful
Jodi W
|
Online Move In
Rating:
5.0
our 7 years with U Haul was safe, clean, and well overseen by the comoany
Lawrence F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
bob p
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
THOMASH J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
susan s
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
BRYANT K
|
Overall Experience
Rating:
4.0
Only issue is unit is downstairs with no elevator. A little difficult to get heavy and large items down 2 flights of stairs
Ellen N
|
Online Move In
Rating:
2.0
Customer did not leave a comment.
Michelle P
|
Online Move In
Rating:
1.0
Where the storage units are down stairs is not climate controlled like advertised. Extremely hot inside
Anthony P
|
First Impressions
Rating:
1.0
We went after hours and didn’t have access to a ramp. I had many heavy items that needed to be stored and between my mother and I, we had to take everything down a flight of stairs. They should allow the use of a ramp for after hours.
Ximena A
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
GIUSEPPE L
|
Overall Experience
Rating:
5.0
very clean premesis staff very helpful in and out quickly
Alex E
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
William C
|
First Impressions
Rating:
5.0
Thank you
Thomas M
|
Overall Experience
Rating:
5.0
Thank you for everything. You guys were great!!!
gilad l
|
Overall Experience
Rating:
5.0
People was very nice and kind
Vincent G
|
First Impressions
Rating:
5.0
The woman that helped me was very welcoming and assisted me as soon as I walked in the door. She explained everything to me and her positive, friendly attitude was extremely refreshing.
Suzanne Coughlin
Suzanne C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Andriwarren O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael R
|
Overall Experience
Rating:
3.0
The online reservation process was very easy, and the price was right as well, compared to other storage facilities that charge a one time fee on top of higher prices. I just wish the facility had easier access to the lower level floor.
Renzo C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
marcia c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Doonna P
|
Online Move In
Rating:
5.0
I have much gratitude that U Haul is there for me. Moving during the covid pandemic was difficult but with UHaul it was smooth, safe and convenient.
ELEANORE F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maureen J
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Joseph L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Craig C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
matt T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John L
|
First Impressions
Rating:
5.0
Everything went well and the service was very good.
Joe F
|
Overall Experience
Rating:
4.0
Thank you
GEORGE M
|
Overall Experience
Rating:
3.0
Too expensive
MICHAEL A
|
Overall Experience
Rating:
5.0
Amazing service
My things were found as I left them
Definitely recommend
kyla l
|
Overall Experience
Rating:
5.0
The young lady there was fantastic
MIKE S
|
Overall Experience
Rating:
5.0
Service was exceptional
christine d
|
First Impressions
Rating:
5.0
Very helpful!!
Lisa F
|
First Impressions
Rating:
5.0
The staff was always helpful , friendly & knowledgeable
Melinda S
|
Overall Experience
Rating:
5.0
Did everything online just wasn't expecting to be in the basement and no elevator quite hectic moving in!!
Loretta B
|
First Impressions
Rating:
3.0
We were disappointed to find mold growing on the furniture in our unit. It was bit damp. Wondering when the last time the humidifiers worked properly. Just thought you should know.
Barbara W
|
Overall Experience
Rating:
5.0
The staff is always helpful & friendly.
Melinda S
|
Overall Experience
Rating:
5.0
Clean, professional & fast. Great experience & would recommend.
Caroline S
|
Overall Experience
Rating:
5.0
I always felt like my possessions were safe and secure. Thank you.
BARBARA A
|
Overall Experience
Rating:
5.0
Thanks!
David R
|
Overall Experience
Rating:
5.0
The team in Smithtown (Nesconset Highway) was very responsive and helpful with my requests. While not always easy to contact them via telephone, in-person service was great!
Matthew W
|
Overall Experience
Rating:
4.0
Very helpful and good customer service. Associate was personable and generally interested in helping out.
Barbara W
|
Reservation
Rating:
5.0
Very helpful and friendly service
Lawrence F
|
Reservation
Rating:
3.0
No elevator have to take stairs. Its very inconvenient to move stuff into and out of the storage space.
Mithun M
|
Overall Experience
Rating:
5.0
I am attending school and paying for two other units. I had to trim my expenses in anticipation of additional costs. You all are the very best. Thank you for everything.
