Customer Reviews for U-Haul Moving & Storage of Smithtown

3799 reviews

771 Nesconset Hwy   Smithtown, NY 11787
(1/2 Mile East of Terry Road on South side of Route 347 Next to Taco Bell)

(631) 724-2482

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 6:30 am - 8 pm
  • Sun: 8 am - 6 pm

Services at this Location:

Contact Us

(631) 724-2482

771 Nesconset Hwy
Smithtown, NY 11787
(1/2 Mile East of Terry Road on South side of Route 347 Next to Taco Bell)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 6:30 am - 8 pm
  • Sun: 8 am - 6 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Neil S. 
Rating:
5.0

Customer did not leave a comment.

NEIL S. 
Rating:
5.0

Excellent experience

Joseph R. 
Rating:
4.0

Customer did not leave a comment.

CHARLESCARROLL W. 
Rating:
4.0

Customer did not leave a comment.

SCOTTCHARLES R. 
Rating:
5.0

Customer did not leave a comment.

ronald G. 
Rating:
5.0

Customer did not leave a comment.

JAMESJOHN S. 
Rating:
5.0

Thank you

Thomas M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Y. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
2.0

Truck smelled of mold- sun visor kept falling down - exhaust fumes in cabin area -only a 1/4 tank of fuel when I picked the truck up - very hard steering when backing up into driveway- high mileage truck 140k

ROYDIETER H. 
Rating:
5.0

Customer did not leave a comment.

Ken K. 
Rating:
5.0

This is the 3rd time I have rented a 6x12 trailer from this location. Each time the trailer was ready to go, and with the online check in I was in and out within a few minutes. Trailer is built strong and had absolutely no issues with lights or brakes or anything. Great deal!!!

Steven E. 
Rating:
5.0

Customer did not leave a comment.

ANTHONYGREGORY C. 
Rating:
5.0

Customer did not leave a comment.

Katie W. 
Rating:
5.0

Nothing. Very accommodating and pleasant employees.

JOYCEM A. 
Rating:
5.0

Jenny in Smithtown is fabulous. Quick and professional, she's a great employee

Daniel G. 
Rating:
5.0

Very nice staff. Informative and helpful.

NADINEJOHNETTE J. 
Rating:
5.0

Customer did not leave a comment.

Diana R. 
Rating:
4.0

This location was 30+ miles from my house in the wrong direction. The site had 4 of the trailers i needed. U-Haul should spread these trailers around so renters don't have to drive 30+ miles to pick up their trailer.

William S. 
Rating:
1.0

Asked to reschedule the time I would come pick up and they approved over the phone. When I came in they said the truck was about to be rented to someone else and they didn't reschedule my time. I was dependent on that to fit my schedule and was screwed over massively. They were extremely rude and ignored me when I was trying to find other solutions. It took forever to rent another option and were rude throughout.

DAISYVICTORIA Z. 
Rating:
5.0

Great and quick service

JAMESD L. 
Rating:
5.0

Customer did not leave a comment.

Arthur F. 
Rating:
5.0

The people here were super kind and helpful and made the drop off a cinch!

Rachel G. 
Rating:
5.0

Customer did not leave a comment.

JAMESM O. 
Rating:
3.0

Uhaul has been horrible! Zero customer service! They constantly accept payment and than they change my pickup locations!

Michael P. 
Rating:
5.0

Renting the motorcycle trailer was easy!

RUSSELLJOHN II V. 
Rating:
4.0

Truck was clean but there was a very bad smell like a rat died in the truck. We had to drive with windows open.

Kiran K. 
Rating:
5.0

Thank you for everything. You guys were great!!!

gilad l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joel O. 
Rating:
5.0

Customer did not leave a comment.

TERAAVIANNA R. 
Rating:
4.0

Customer did not leave a comment.

Roger U. 
Rating:
5.0

Customer did not leave a comment.

ALEXPAUL A. 
Rating:
5.0

Location user friendly..

GIACOMO T. 
Rating:
5.0

Customer did not leave a comment.

THOMASJ L. 
Rating:
2.0

There's totes stacked up in front of the customer service area. This I assume s to force persons to keep "socially distant". However, between that and the plexiglass shield I couldn't hear what your clerk was saying. I resorted to walking around all the madness to stand beside the clerk. He, in fact was curtous, and efficient. When I returned the vehicle, the technician who greeted me was polite, courteous, and efficient.

JAMESFRANCIS S. 
Rating:
3.0

I never got my email receipt. Very disappointed with this.

Anthony C. 
Rating:
5.0

Not much nothing Carlos and Jen are fantastic

CHRISTOPHERM S. 
Rating:
5.0

Customer did not leave a comment.

JOHNR T. 
Rating:
5.0

Nothing to improve! The check in/check out process was so smooth, and the two employees were professional and personable. We'll be back, for sure!

MATTHEWT A. 
Rating:
5.0

Alexis couldn't have been more helpful She was a pleasure to work with.

Holly L. 
Rating:
5.0

Great service as always. Great people at that location. Hard to find this day and age. 💪🏼💪🏼💪🏼

BRUCE L. 
Rating:
4.0

Customer did not leave a comment.

kaichen G. 
Rating:
5.0

Customer did not leave a comment.

RENAJOSEPHINE D. 
Rating:
5.0

Very helpful Staff. Especially Alexis

andrew G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER O. 
Rating:
5.0

Quick service. Very informative counter person

Jeffrey D. 
Rating:
3.0

amazing got sent request to do survey but never got my receipt emailed.

STEPHENG G. 
Rating:
5.0

Customer did not leave a comment.

ASIF C. 
Rating:
5.0

Check in over the app was easy and straight forward. Returning the truck was even easier. As I pulled up I was greeted by a uhaul employee who promptly check the truck back in. I will definitely be using uhaul again in the future

Michael C. 
Rating:
5.0

Upgraded to larger 10x20' drive up which was very convenient.

ROBERTBYRON I. 
Rating:
5.0

Customer did not leave a comment.

NEILB S. 
Rating:
5.0

The only thing that was a bit of a problem was the app, other than that very smooth.

Tatiana D. 
Rating:
5.0

Very helpful.

GIACOMO T. 
Rating:
2.0

Worst experience I have ever had. 0-10 would not and will not recommend

THOMASCHRISTOPHE K. 
Rating:
5.0

Customer did not leave a comment.

Roy F. 
Rating:
5.0

I didn't pick this location as it was nowhere near where I requested. An hour before my pickup time I was told that my requested location had no truck. The cost of mileage due to the distance of the new location cost me a lot more money

Nicole S. 
Rating:
5.0

Customer did not leave a comment.

Sean W. 
Rating:
5.0

Customer service was awsome and attentive!!!

Daniel Y. 
Rating:
5.0

Customer did not leave a comment.

RICHARDP L. 
Rating:
5.0

People was very nice and kind

Vincent G.  |  First Impressions 
Rating:
5.0

The woman that helped me was very welcoming and assisted me as soon as I walked in the door. She explained everything to me and her positive, friendly attitude was extremely refreshing. Suzanne Coughlin

Suzanne C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

john H. 
Rating:
5.0

Customer did not leave a comment.

KEVINPATRICK M. 
Rating:
5.0

Customer did not leave a comment.

NEILB S. 
Rating:
5.0

Customer did not leave a comment.

NEIL S. 
Rating:
5.0

Expectations met.

Matthew D. 
Rating:
4.0

Everything was smooth. Store was a little disorganized inside. But nice employees and easy pick up and return.

JOSEPHP JR C. 
Rating:
1.0

Pick up the phone. Been on hold for over 1hr keep getting transferred to different locations .

STEVENM C. 
Rating:
4.0

Customer did not leave a comment.

ROBERT D. 
Rating:
4.0

Customer did not leave a comment.

Stephan R. 
Rating:
5.0

aaaaaaaaa111111111

HENRYGEORGE W. 
Rating:
5.0

Excellent Service. Thank you!

gregory M. 
Rating:
5.0

Rental booking was a snap and the van impeccable and handled great. The rental staff was professional and made the whole process a pleasure. Would definitely rent from uhaul again.

DAVIDJAMES R. 
Rating:
5.0

Nothing had a great experience.

PATRICKSCOT S. 
Rating:
5.0

U-Haul representative was very courteous and helpful, thank you!

ANTHONYJOHN B. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
4.0

Test the battery to make sure it is fully charged before releasing the vehicle. Battery died when we were in Manhattan. Had to wait for road service. Very inconvenient. The $20 discount they applied for the hassle didn't really cover the pain we experienced.

John C. 
Rating:
5.0

Very professional

Robert N. 
Rating:
5.0

Customer did not leave a comment.

Shilei T. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHFRANCIS M. 
Rating:
5.0

Alexis was great and so pleasant to deal with

TINA-MARIE K. 
Rating:
5.0

Fast, friendly service.

Doreen V. 
Rating:
5.0

Customer did not leave a comment.

DENNISJAMES K. 
Rating:
5.0

Great service!

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

ERNESTB S. 
Rating:
5.0

Truck smelled of cigarettes smoke

DENNIS T. 
Rating:
5.0

The staff was amazing and very helpful

Anthony R. 
Rating:
5.0

Customer did not leave a comment.

Pui San Louis L. 
Rating:
5.0

The gentleman that unloaded my trailer from my truck was professionally wonderful

James C. 
Rating:
5.0

Customer did not leave a comment.

Jon G. 
Rating:
4.0

All windows on the truck were filthy and when I attempted to use the windshield wipers the wiper blade and wiper arm fell off. Other than that the truck ran great and I had an uneventful trip from NY to Florida.

Richard H. 
Rating:
5.0

Your team was courteous, professional and the equipment worked as expected

ERICP H. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

STEVENM Z. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS L. 
Rating:
5.0

Customer did not leave a comment.

ARTHURD R. 
Rating:
1.0

Assistant manager Alexis was rude and threatening. I would like a General Manager to contact me to discuss further after reviewing the call we had about 6:30 pm on Saturday. She threatened to charge me a late fee and hung up on me when she couldn't prove her point.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

JAMES C T. 
Rating:
5.0

Customer did not leave a comment.

Stan W. 
Rating:
5.0

The staff was extremely nice, supportive, helpful, and courteous. The cargo van was clean, exactly what I needed, and ran well. I would 100% rent from this location again, and will recommend to all in the area.

JONATHANH S. 
Rating:
2.0

The ramp was not clean a lot of oil and grease on it .I could not walk on it .not good

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

Andriwarren O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael R.  |  Overall Experience 
Rating:
3.0

The online reservation process was very easy, and the price was right as well, compared to other storage facilities that charge a one time fee on top of higher prices. I just wish the facility had easier access to the lower level floor.

Renzo C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

marcia c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Doonna P.  |  Online Move In 
Rating:
5.0

I have much gratitude that U Haul is there for me. Moving during the covid pandemic was difficult but with UHaul it was smooth, safe and convenient.

ELEANORE F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maureen J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joseph L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Craig C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

matt T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John L.  |  First Impressions 
Rating:
5.0

Everything went well and the service was very good.

Joe F.  |  Overall Experience 
Rating:
4.0

Thank you

GEORGE M.  |  Overall Experience 
Rating:
3.0

Too expensive

MICHAEL A.  |  Overall Experience 
Rating:
5.0

Amazing service My things were found as I left them Definitely recommend

kyla l.  |  Overall Experience 
Rating:
5.0

Service was exceptional

christine d.  |  First Impressions 
Rating:
5.0

Very helpful!!

Lisa F.  |  First Impressions 
Rating:
5.0

Did everything online just wasn't expecting to be in the basement and no elevator quite hectic moving in!!

Loretta B.  |  First Impressions 
Rating:
5.0

Very helpful and friendly service

Lawrence F.  |  Reservation 
No reviews have been submitted for this location.

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