Customer Reviews for U-Haul Moving & Storage of Soldotna

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Soldotna

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ROBYN N L. | Overall Experience |
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He really makes you feel like you are his only customer. Much appreciated!

JACOB M.
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Customer did not leave a comment.

Alice A.
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Customer did not leave a comment.

TERRY H.
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The gentleman that helped me was outstanding and very accommodating. This was a last minute (emergency) haul and his professionalism and help relieved a very stressful situation. Great job and thank you!

Therin C.
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Customer did not leave a comment.

Ryan f. | Overall Experience |
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Customer did not leave a comment.

CHEYENNE D. | First Impressions |
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The best storage ever ... great prices and very understanding.

Ciaran O.
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Customer did not leave a comment.

Beverly B. | First Impressions |
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Charles D.
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Melissa K.
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gordon N.
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JOSEPH S.
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JANE B.
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Steven H.
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The staff were extremely attentive and helpful. At the end of the long road, they got us on our way quickly and kindly.

RHONDA R.
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Customer did not leave a comment.

elmer O.
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Great service

Jerry B.
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Customer did not leave a comment.

Melville D.
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Customer did not leave a comment.

LAURIE S. | Overall Experience |
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Thank you Kyle, Frank, and I do not know the other gentlemen's name. You have a wonderful team. It was truly appreciated!

MARY K.
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Customer did not leave a comment.

Barbara R.
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Ability to refund money from blankets I never received from earlier

SHERI B.
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Customer did not leave a comment.

Amanda S. | Overall Experience |
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Customer did not leave a comment.

REGINA S.
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The staff were great, kind and courteous!! I have had a great Experience.

KEVIN W.
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Dave and Kyle provide excellent customer service!!

CLAUDIA J.
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Customer did not leave a comment.

Allen M.
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Excellent drop off guy

TERRY W.
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The unit I rented was a very high mileage vehicle and it was past it's retirement time. It was very noisy and extremely rough riding. The dealer had about 6 or7 new trucks the same size sitting on the ready line, but he gave me a junker to drive.

William F.
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Customer did not leave a comment.

Pamelia H.
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I have been a customer of Soldotna U-Haul since July 2010. This branch has always been a great place to store furniture or rent equipment.

SANDE W.
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I was unable to check in online because I was not hauling a car on the car hauler trailer I rented and could not fill in the information on the vehicle to be moved and therefor was not allowed to continue with the online check in. Recommend a fix for this. Other than that the trailer worked perfectly and the rental location was excellent particularly the gentleman who fixed the wiring on my pickup to accommodate the trailer plug.

DAMON B.
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Customer did not leave a comment.

Bruce R. | First Impressions |
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The attendant, Hank, was extremely helpful, courteous and knowledgeable. Good employee.

COLTER H. | Overall Experience |
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Kyle went above and beyond to assist me with my rental needs, highly recommended!!!

Joni H.
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The employee at the desk was polite, courteous, and efficient. However, the day before when I called I spoke to a woman named Nicole Marie I believe. I explained how I had waited on hold for a long time and then been disconnected abruptly after the phone appeared to have been picked up, and then had to wait a long time AGAIN to talk to her during a very busy time. She responded with silence and I had to say “excuse me, did you hear me?” She said “nothing is wrong with our phones.” I told her that ordinarily, in customer service, you would apologize to a customer who stated what I had. More silence. Overall just really frustrating to try to talk to anyone, and really hit-or-miss customer service.

Vicki G.
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Was happy with the Cargo rental. Double axle from Alaska to SC with zero tire explosions as they apparently have indeed resolved this problem. 10 years ago I had 2 tires at different times go on me, but this trip was smooth sailing. Not an easy trek but uhaul made it uneventful. Thanks for resolving this. You guys have always been my go to, and still are.

CHERYL D.
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Make sure you go with customer to inspect the vehicle prior to driving off, so you can both see and acknowledge any previous damage. It all worked out OK in my case because all previous damage was marked with stickers, but I was concerned when I realized shortly after driving away that the agent had not afforded me an opportunity to inspect it with him. Rest assured, the agent who received it when I returned it went over it with a fine toothed comb to make sure I had not damaged it. Otherwise, I thoroughly enjoyed the week I spent driving the pickup and will definitely rent there again the next time I need a rental. :-)

Cathy H.
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They are always able to assist me with my needs.

David M.
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The staff at the drop off location were very nice and it did not take long to drop the car hauler trailer.

Leonid M.
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They need more help for that location, it seems there is always a long wait time. I use you haul frequently for propane and trailer rental.

Arthur N.
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Customer did not leave a comment.

LAVADA C.
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Customer did not leave a comment.

Donald Y.
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Nothing I can think of at this time.

Kenny S.
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Customer did not leave a comment.

DAVID A.
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Once again - very accommodating friendly staff

HARVEY K. | Overall Experience |
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cordless phones

David M.
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Staff was efficient and friendly.

Gavin W.
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Customer did not leave a comment.

Victoria B. | Overall Experience |
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All of the guys at the Soldotna U-Haul are awesome! Always super helpful and kind. Thank you 🙏

Domingo S. | Online Move In |
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Customer did not leave a comment.

SUSAN F.
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The man who received us and the equipment was polite and helpful. If I owned that business I would feel so fortunate to have this guy as an employee. He was really moving around getting stuff done.

ALLISON A.
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Excellent customer service

JOHN ROBERT S.
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Customer did not leave a comment.

David R.
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Customer did not leave a comment.

DAVID A.
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Awesome employees both on pickup and drop off. Thanks

GARY K. | Overall Experience |
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Customer did not leave a comment.

Viccie H.
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GERALD PAUL W.
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David M.
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Customer did not leave a comment.

Joe S.
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U-Haul needs to overhaul its reservation system. I had reserved a 10 by 9 by 8 storage room. But when I went in to find out which storage room I had I was told my reservation was there but the room was rented. Evidently when a U-Haul employee checks on available storage rooms the reservation system does not warn them that the room is reserved so they give it to someone else. It was very aggravating to me not to have the storage room I wanted. The gentleman who helped me was very kind and patient even though I was grouchy and rude.

PAUL J.
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Never got recipes for cash payment

Bob W.
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Customer did not leave a comment.

Carrie B.
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The gentleman that I dropped off the truck with is exceptional. I've worked with him several times and appreciate his help.

Rebecca G.
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Everything was amazing. From checking out to return! Would absolutely recommend this U-Haul location to anybody needing moving supplies or trucks! You guys are amazing and thank you for everything you do!!

SCOTT L. | Overall Experience |
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Customer did not leave a comment.

Michael F.
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Brian J.
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Brian J.
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Michael G.
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Jamii H.
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The trailer door was rusty and very hard to open and close

Steven A.
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Computer system not fully functional. Staff had to call in via land line for credit card authorization. This delay caused additional and unnecessary time waiting for checkout and check-in. Needs attention.

CATHERINE S.
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Nothing

John P.
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Customer did not leave a comment.

kathy F.
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Gentlemen at counter was very courteous and helpful!!!

Laura H.
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Staff was very helpful and answered all our questions with patience. I am very pleased with the service that we received.

sue L.
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Customer did not leave a comment.

Madelyn B.
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Carl M.
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Jason S.
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With current quarantine and other restrictions in place, your guy operated very well for being the only employee on site. Thanks again always exciting to pick up one of your new rigs

jon S.
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Customer did not leave a comment.

Nelson R.
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LEONID M.
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Kathleen R.
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James W.
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Hank was friendly and efficient

Mary K.
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The truck made a lot of noise when it was started. Perhaps that is normal?

Diane J.
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Very professional and quick drop off.

Murphy T.
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Customer did not leave a comment.

Heidi A.
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Jeffery W. | Overall Experience |
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Elizabeth W.
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Willie S.
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Tamie C.
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Service was excellent

Don M.
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laura H.
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Chuck C.
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Bonnie M. | Overall Experience |
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Helpful clean and easy access

tammy G.
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Customer did not leave a comment.

Michael B.
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Kathleen R.
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Excellent customer service!

Bonnie M. | First Impressions |
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I live in Alaska and its winter the roads aren't clear, I had right at 900 miles to drive, 20 ft RWD truck I drove over a lot of mountain passes it drove great,.

Christopher C.
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Customer did not leave a comment.

Charles J.
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I needed a van to pick up a new mattress. They had one available & it was a quick & easy solution.

WILLIAM H.
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Customer did not leave a comment.

chad S.
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Kenneth C.
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The guy that helped me told me to hold on he would get to me when he could. Then went and washed some bowl that he obviously had just got done eatting out of. Took his sweet time then came over to help me.

Amanda W.
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yew

Terry R.
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Customer did not leave a comment.

Theresa H.
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Customer did not leave a comment.

Dean D. | Overall Experience |
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Thanks

Floretta M. | First Impressions |
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The young man was so helpful and courteous. Uhaul is always professional.

Elizabeth M.
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Again super easy and fast process. Nice lighted bay to return the truck. It took less than five minutes to return. Loved the convenient location. Service was great! Friendly and efficient

Karen M.
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Keep up the good work!

Lori P.
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Customer did not leave a comment.

Kevin N.
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Customer did not leave a comment.

Robert B. | First Impressions |
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The whole trip from Montana to alaska u haul treated me with respect and sent a new vehicle as soon as they could when the wheel bearing went out of our rig. e

Meleade W.
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Customer service is exceptional!

William F. | Overall Experience |
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Always the best!

John S.
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You all are just doing fine and thank you for your professional services and excellent customer service...

Elaine H.
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Customer did not leave a comment.

JOHN F. | Overall Experience |
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none

Monica S. | First Impressions |
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Dont sell u-haul locks at your store if your not allowed to use them on your storage lockers. So they told me that I had to buy 2 round locks if I want to rent the storage there. I was FORCED TO BUY

Sara F. | First Impressions |
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Very friendly and helpful.

Jon G. | Overall Experience |
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Excellent service all the way around! Thank you!!

jamii h. | First Impressions |
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Great place! Went above and beyond to help me work out an issue with returning the trailer! Really appreciate it! The storage facilities are nice and clean!

Katherine S. | First Impressions |
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Very helpful and courteous. Thank you for making this a good experience. After 3000+ miles on the road, we appreciated it.

WILLIAM T. | Overall Experience |
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As a result of very poor security at the Soldotna, Ak. Uhaul facility my unit was broken into and robbed. Apparently other units were also broken into. Your charac limit is too small for my comme

Donald P. | Overall Experience |
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Great facility!

DEBORA M. | Overall Experience |
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Through out our 9 year relationship having at one point 6 storage units We have been very pleased that our house hold things and family treasurers have been safe and warm. Thank you again.

PATRICK F. | Overall Experience |
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Very accessable storage unit.

John G. | Overall Experience |
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Kyle and his team in Soldotna did a great job. The facility is top notch and the service was excellent. Just what we needed with our recent move. Thanks a lot!

bethany h. | First Impressions |
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I had the best experience here. The team was wonderful and incredibly helpful. I would recommend this location. It is amazing, so helpful, so convenient, so friendly.

SHERRIE B. | Overall Experience |
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Would rent here again

Jon G. | First Impressions |
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Excellent service!

tamra s. | Overall Experience |
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I would use this service again.

Jessica K. | First Impressions |
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Renting our first storage unit was very easy. I had someone personally walk me through how to get in and out of our unit. Thanks so much for the help!

Charles H. | Overall Experience |
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Everything was all good!!

BJ R. | Overall Experience |
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Y’all have been wonderful

Cindy S. | First Impressions |
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Sales guy was very fast and efficient. Thank you

paul l. | Overall Experience |
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Have used storage facility off and on over the years have always felt safe with my things being there.

Virginia P. | Overall Experience |
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Very clean. Easily accessible. Great lighting. Friendly, kind and helpful staff. Good prices on moving equipment.

Edward K. | Overall Experience |
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Facilities are fine but over priced compared to other Comparable options. While the staff is polite they are spread too thin which creates lines of people waiting and frustration.

Molly D. | Overall Experience |
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Excellent!

KEVIN W. | Overall Experience |
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Excellent facility and staff. Always courteous and helpful.

Alicia R. | First Impressions |
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Staff was very nice and helpful.

JULIANA S. | Overall Experience |
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I am grateful for the convenience of the storage unit, will return if need be,Thank you!

Claude O. | First Impressions |
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Very pleasant experience. I got just what I needed and completed the transaction with ease. The store was very helpful. I would highly recommend it.

Jenny S. | Overall Experience |
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Excellent value. Good service.

NUSON S. | First Impressions |
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Excellent fast friendly service

John U. | First Impressions |
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Very polite. Very helpful with information.

LAWRENCE L. | Overall Experience |
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The people were always friendly even when they were so busy. They need more help.

kay h. | Overall Experience |
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Soldotna U haul is the best store on the peninsula, and I would recommend this facility to anyone. Staff are friendly, efficient and the Owner is very knowledgeable! 🙂

Judy P. | Overall Experience |
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Wonderful experience.

Robert E. | Overall Experience |
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Friendly and professional.

Bill K. | Overall Experience |
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Organized, polite and efficient staff. 5 stars!

David M. | Overall Experience |
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I have always had excellent service at this location

VELDA L. | Overall Experience |
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Rented a double storage with my daughter Angie. Is clean and homey there. Like the office guys....they always helped.

dan r. | Overall Experience |
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Xxx

TERRI L. | Overall Experience |
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I have had storage unit for many years and when I emptied it. Everything was in the same condition as when I put it in there. Yes I will always use uhaul when needed. Thank you

Kelly W. | Reservation |
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Staff was very friendly and helpful.

josh m. | Overall Experience |
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Had our stuff in storage for a year. No problems

JOHN P. | Overall Experience |
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Great staff.

bob m. | Overall Experience |
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Clean and well maintained. Very pleasant and helpful staff. Very professional.

theresa t. | Overall Experience |
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Great place for storage and all around services!

GRACE S. | Overall Experience |
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Excellent place for storage units! Definitely recommend if you need clean secure storage!

Dan M. | Overall Experience |
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This is one of the better storage place I have ever rented from. Clean and secure.

Cheryl R. | Overall Experience |
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I love the way everything is so organized and orderly. I also appreciate the way every employee is well trained and works as a team.

Edward G. | Overall Experience |
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.

Lisa B. | Overall Experience |
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It was just too expensive.

mary t. | Overall Experience |
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I was impressed with Kyle Novak's problem solving and availability as a manager. I also recommended a raise for Dave who assisted in getting access to our unit.

Jaime D. | Overall Experience |
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Thank you !!

matthew j. | Overall Experience |
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Excellent experience- will defineately patronize in the future and highest recommendation to anyone needing these services Thank you

No reviews have been submitted for this location.

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