Customer Reviews for U-Haul Moving & Storage of Soldotna

Rating:

5.0

NA

Rating:

3.0

The truck that the employee showed me to and got me the keys for was not the truck that showed up on the self checkout. The truck that I was in started at 7766 miles and when I put the final miles in at 7824 the checkout told me that the miles couldn’t be that because it was lower than starting.

Rating:

3.0

I think that the daily rental fee for a 15 ft Uhaul was a little on the expensive side , and seems as though when calling to extend another day, it just got pricier than I would have expected. Employees were kind and competent , so that was nice . I’d like it to be about 1/3 the cost though .

Rating:

3.0

Be able to call and talk to a person instead of a hubb

Rating:

5.0

Store people are very friendly, they take time for our needs and questions

Rating:

4.0

Poor telephone communication. No one to answer phones. On hold forever until I gave up.

Rating:

5.0

Super easy to work with, easy return! Would easily use again and recommend

Rating:

4.0

Lights would intermittently fail on trailer I rented for over minute long stretches. Made a point of telling the attendant and it was well received but my impression was it was a known issue with that trailer and it was low priority for them.

Rating:

5.0

The staff was very knowledgeable and helpful.

Rating:

5.0

Really appreciated them taking the extra effort to clean out the snow that had recently fallen. Great team working there.

Rating:

5.0

I’ve been into the Soldotna location a number of times in preparation for my move. I’ve always had amazing customer service. Not only have all the employees been incredibly helpful, they’ve always been very kind and accommodating. 10/10

Rating:

5.0

Just keep doing what your doing

Rating:

1.0

I didn’t rent anything from Uhaul. Someone passed as me. Please investigate this situation

Rating:

5.0

very helpful and easy to work with. Not often I need to rent a truck but when I do I will be using Soldotna Uhaul

Rating:

5.0

NA

Rating:

3.0

I would recommend folks to go to any of the other two local U-Haul stores before Soldotna store. The staff is nonchalant and lazy. The trail I rented was in snow that was neither shoveled or plowed, blamed on their broken snow plow truck. Then the trailer itself was covered in snow, including the bed area. But hey I was told it would all blow out going down the road, excuse me, get a shovel and clean it out, which didn’t get done. Unfortunately I needed the motorcycle trailer to haul back a motorcycle I was purchasing the next day. I shoveled out the trailer and cleaned all the snow off, none which blew out going down the road, when I got home. I also parked the trailer inside my garage to thaw it out. I did make the 3.5 hour round trip without issue, so kuddo’s to the trailer serving it purpose on icy and at times rough roads. Will say the drop off and checkout of the trailer wasn’t as painful, different person.

Rating:

3.0

I am a cdl liscense driver,i feel that scanning my liscense is an iinvasion of my privacy,just to use that information for your company marketing.please desist from doing so.offer manual taking down of the information,quit being lazy

Rating:

3.0

Way over priced, I now pay less for a bigger storage unit at another storage place.

Rating:

5.0

Just keep up with the awesome work and the staff are amazing they do the best to help any customer in need that needs equipment. Thanks

Rating:

3.0

Almost $200 a month is outrageous. The price was raised and ended up being more than what I was supposed to have been paying. Way more.

Rating:

5.0

Great job and in a timely manner.

Rating:

5.0

The staff was very friendly & answered all my questions.

Rating:

5.0

Thank you!

Rating:

5.0

More avatising have more trucks available vans pickups 10 ft box vans never enough ok

Rating:

5.0

with the exception of getting my license scan, which i take great Umbridge to, the people at this location were positive and very helpful. the issue with getting my license scanned, that information is not of any business to any corporation.it has made employees lazy, as far as entering information into a computer. and i feel if this information gets sold, without my permission and or i get hacked or scammed, because of said information being taken, this corporation or any other corporation should be held liable to the fullest extent of the law. .. .

Rating:

5.0

Very nice people and they were very accommodating.

Rating:

5.0

Easy to rent; easy to return. Helpful and pleasant staff.

Rating:

5.0

They pay attention to detail.

Rating:

5.0

I appreciate all the help and support that this U-Haul location provided for me. Thank you.

Rating:

5.0

I wish you were open a little later, I had to rush to get there before closing. Other than that everything was awesome.

Rating:

5.0

Trailer worked great for our needs and plan to use them again next time I'm hauling to Anchorage.

Rating:

5.0

Associates were very professional and friendly and efficient

Rating:

4.0

Keep up the good work

Rating:

5.0

Hank and all staff are both kind, friendly and genuine caring people with excellent customer service! Thank you!

Rating:

4.0

was not me

Rating:

5.0

You always do a great job for us

Rating:

5.0

I appreciated having carts to move my boxes into storage the rolling door made everything so much easier

Rating:

5.0

The Staff members were amazing. I did a mobile check in and return. When I pulled in the staff member offered to check me in faster. It was so easy to do! I am very pleased with my interaction with U-Haul.

Rating:

5.0

Very helpful and good service, thanks

Rating:

5.0

Hire more employees like Hank Jones & Gerald Reynolds’s they were excellent to work with.Very professional.

Rating:

5.0

Highest level of professional experience and quality customer service. Great level of knowledge to provide the proper wiring installation that l needed for my specific need

Rating:

5.0

Nothing, service was excellent

Rating:

4.0

Leaving because of price increases.

Rating:

5.0

Very quick and efficient. Thank you :)

Rating:

5.0

Hank jones was a tremendous help in our rental above and beyond the job responsibilities he should be commended!

Rating:

5.0

How about a 10% cut for returning customers?😀

Rating:

5.0

Very helpful and friendly

Rating:

1.0

The whole process was so unfriendly and just completely wrong. When I authorize a certain amount for U-Haul to hold on my card for example $166 I expect that to be held not $183. Everytime U-Haul put a block on my card I was always charged a min $20 more than I authorized and U-Haul tells me that is my bank adding more but no my bank name isn't U-Haul. The professionalism upon the first day with the trailer and truck was horrible. The manager I believe was just outright rude and disrespectful and screaming profanities now I was over charged I probably will never rent from U-Haul again your a scam and steal people's money. Good luck in the future

Rating:

5.0

Friendly staff

Rating:

3.0

Only one problem was not able to add the storage insurance online wound up calling the 800 number was advised I had to get insurance at the storage location

Rating:

5.0

Excellent facility - thanks for being so friendly and easy to work with!

Rating:

5.0

The whole process was easy. We had the required amount of gasoline, the storage compartment was cleaned out and all blankets were present, and the check-in was smooth. Once again, the truck performed like a champ. Thank you.

Rating:

5.0

Everything great. Thanks!

Rating:

5.0

The floor mats in the truck were spic and span and shiny black but they were as slippery as ice. Recommend for liability purposes you use a different product.

Rating:

5.0

Excellent !!!! All staff helpful and polite. Location was easy to get to, center if town. All facilities clean and well maintained. I was a client for about 8 years, finally found room at my house after rehoming many thing. I realized I would never need again.

Rating:

4.0

Nope only thing was the USB adapter wasn't working for me but besides that same as always.

Rating:

5.0

Employees were awesome and always willing to help or answer questions

Rating:

5.0

They were great!

Rating:

4.0

I need my receipt emailed to me please mcmahill2@yahoo.com

Rating:

4.0

Jerry very accommodating, knowledgeable, and friendly. Cust service skills top notch!

Rating:

5.0

This place is easily the best uhaul experience ever. Top notch operation and very accommodating and friendly staff

Rating:

5.0

Very convenient & secure.

Rating:

5.0

Another excellent outlet in Soldotna, Alaska. Truck returns were handled quickly. Truck reservation and rental activity was also seamless and quick with knowledgeable staff.

Rating:

3.0

Overall not terrible but we ran into a few issues. My payment didn’t go through for some reason and a day later our keycard didn’t work to allow us to get in. Okay understandable. We went to the desk and paid for the month only to find out that a second lock had been placed on the unit. We went back to the desk and the attendant was assisting another customer so we asked that he remove the lock and told him we would be back soon. When we came back the lock was still there and we had to ask again for it to be removed. Seems a bit overkill for a payment that was ONE day late especially since it showed I had attempted to pay it on time. The hours also aren’t the best and it’s inconvenient to be limited on when you’re able to access your belongings. Overall not terrible and everyone working there was helpful and friendly for the most part. We just found it unsettling that after such a short time a lock would be put on the unit without a call or notice that the payment didn’t go through.

Rating:

5.0

Nothing. Experience went well.

Rating:

5.0

Great experience nice and easy with awesome customer service

Rating:

5.0

Excellent customer service.

Rating:

4.0

I originally reserved the equipment at the Kenai location a week in advance, when I went to pick up, it was not ready and had to drive to Soldotna to get one! Ended up costing an extra day and more miles!!

Rating:

5.0

Customer service was excellent. Nothing needs to change

Rating:

5.0

All the staff was helpful, the facility is clean. Even the bathroom is clean. Overall good experience and would use uhaul again if needed.

Rating:

5.0

Can't think of anything!

Rating:

4.0

The only problem I had was every time I wanted to get in the unit I had trouble getting it unlocked every time I had to get someone from the office to help me.

Rating:

5.0

Would definely refer them snd use their services again in the near future! 👍

Rating:

5.0

The man who helped me everytime, I think sn asst mgr, was awesome. Friendly, professional , and sometimes he was the only one there snd really working hard.

Rating:

5.0

I was very happy with the ease of getting storage and ending it. Service was top notch I will use you haul again if I need too

Rating:

5.0

Other than the storage fee going up every so many month everything and everyone was great.

Rating:

5.0

I had a unit for 11 months very near office area.. Everyone of the staff was friendly and helpful. Yes I would recommend Soldotna storage units and if I need storage again it will be here. The manager is nice and so are the staff. No complaints at all. Thank you!!!

Rating:

4.0

Thank you, we will be storing with you in the future.

Rating:

4.0

Its tovbad the rates went up.

Rating:

5.0

GREAT Location, heated Unit, friendly Staff and Secure. Thank you UHaul

Rating:

5.0

They were helpful and friendly. The unit was perfect for my needs and reasonable prices. I am confident that my belongings will be safe.

Rating:

5.0

Ty ty 4 being here.

Rating:

5.0

The staff is polite, patient and professional.

Rating:

5.0

Been a customer for 3 yrs, out grew my current unit preparing for retirement and moving to Lower 48.They have always provided top notch customer support

Rating:

5.0

Veronica was great!!

Rating:

5.0

Clean, well supplied and a very friendly and helpful staff. Thank you.

Rating:

5.0

There is no need to say more

Rating:

5.0

Uhaul in Soldotna is very professional and friendly. Thank you.

Rating:

5.0

Overhead and other man doors need to be able to be used all hours! Crazy you have to carry things so far when a man door is right there.

Rating:

5.0

The staff is friendly, knowledgeable and, most importantly, patient.

Rating:

5.0

Staff was friendly and helpful. Excellent customer service.

Rating:

4.0

It would be helpful and appreciated to have a bathroom available in the storage facilities

Rating:

4.0

We were glad you had a locker available Thank you.

Rating:

4.0

check in was slow due to only one person in the office. we waited a half hour

Rating:

5.0

They where honest, fast upfront and made sure everything was ok. I was very grateful to say the least

Rating:

5.0

Customer service was amazing! They really helped me figure out what was best for my storage needs and helped me get multiple trucks throughout to haul!

Rating:

4.0

We have set up a reoccurring payment plan until we vacate the unit. Thank you

Rating:

5.0

The manager of the store was very friendly and made check in a snap The owner was there too and “had his sleeves rolled up” helping a customer

Rating:

4.0

We have been waiting to buy a new home. Are items have been in there since may. We feel confident that are items are safe an cared for. I look forward to moving see stuffbiut into a home. But till then were happy there safe sn cared for inside soldotna uhaul. We have used it before in the past. The manager is a good person an helpful so is his staff.

Rating:

4.0

Staff at the Soldotna U-Haul location were extremely helpful. The facility felt secure at all times and our belongings were even left unsupervised often as we hauled our belongings from the rental truck to our storage unit. There are also several carts you can use in the building to haul your belongings into your unit. The only reason I am giving this 4 stars instead of 5 stars is when we moved out, we let one of the gentleman know we were leaving and asked if he'd be able to close out our account. He said yes and we were still charged for units we were not using. It was an easy fix though because we called and they were able to reverse the charges right away and get us officially closed out. Otherwise, Soldotna's storage unit services exceeded my expectations.

Rating:

5.0

He really makes you feel like you are his only customer. Much appreciated!

Rating:

5.0

The best storage ever ... great prices and very understanding.

Rating:

5.0

Thank you Kyle, Frank, and I do not know the other gentlemen's name. You have a wonderful team. It was truly appreciated!

Rating:

5.0

The attendant, Hank, was extremely helpful, courteous and knowledgeable. Good employee.

Rating:

5.0

Kyle went above and beyond to assist me with my rental needs, highly recommended!!!

Rating:

4.0

cordless phones

Rating:

5.0

All of the guys at the Soldotna U-Haul are awesome! Always super helpful and kind. Thank you 🙏

Rating:

5.0

Helpful clean and easy access

Rating:

5.0

I live in Alaska and its winter the roads aren't clear, I had right at 900 miles to drive, 20 ft RWD truck I drove over a lot of mountain passes it drove great,.

Rating:

5.0

Thanks

Rating:

5.0

The young man was so helpful and courteous. Uhaul is always professional.

Rating:

5.0

The whole trip from Montana to alaska u haul treated me with respect and sent a new vehicle as soon as they could when the wheel bearing went out of our rig. e

Rating:

5.0

Always the best!

Rating:

4.0

none

Rating:

3.0

Dont sell u-haul locks at your store if your not allowed to use them on your storage lockers. So they told me that I had to buy 2 round locks if I want to rent the storage there. I was FORCED TO BUY

Rating:

5.0

Very friendly and helpful.

Rating:

5.0

Excellent service all the way around! Thank you!!

Rating:

5.0

Great place! Went above and beyond to help me work out an issue with returning the trailer! Really appreciate it! The storage facilities are nice and clean!

Rating:

5.0

Very helpful and courteous. Thank you for making this a good experience. After 3000+ miles on the road, we appreciated it.

Rating:

1.0

As a result of very poor security at the Soldotna, Ak. Uhaul facility my unit was broken into and robbed. Apparently other units were also broken into. Your charac limit is too small for my comme

Rating:

5.0

Great facility!

Rating:

5.0

Through out our 9 year relationship having at one point 6 storage units We have been very pleased that our house hold things and family treasurers have been safe and warm. Thank you again.

Rating:

5.0

Very accessable storage unit.

Rating:

5.0

Kyle and his team in Soldotna did a great job. The facility is top notch and the service was excellent. Just what we needed with our recent move. Thanks a lot!

Rating:

5.0

I had the best experience here. The team was wonderful and incredibly helpful. I would recommend this location. It is amazing, so helpful, so convenient, so friendly.

Rating:

4.0

Would rent here again

Rating:

5.0

Excellent service!

Rating:

5.0

I would use this service again.

Rating:

5.0

Renting our first storage unit was very easy. I had someone personally walk me through how to get in and out of our unit. Thanks so much for the help!

Rating:

3.0

Everything was all good!!

Rating:

5.0

Y’all have been wonderful

Rating:

5.0

Sales guy was very fast and efficient. Thank you

Rating:

5.0

Have used storage facility off and on over the years have always felt safe with my things being there.

Rating:

5.0

Very clean. Easily accessible. Great lighting. Friendly, kind and helpful staff. Good prices on moving equipment.

Rating:

3.0

Facilities are fine but over priced compared to other Comparable options. While the staff is polite they are spread too thin which creates lines of people waiting and frustration.

Rating:

5.0

Excellent!

Rating:

5.0

Excellent facility and staff. Always courteous and helpful.

Rating:

5.0

Staff was very nice and helpful.

Rating:

5.0

I am grateful for the convenience of the storage unit, will return if need be,Thank you!

Rating:

5.0

Very pleasant experience. I got just what I needed and completed the transaction with ease. The store was very helpful. I would highly recommend it.

Rating:

5.0

Excellent value. Good service.

Rating:

5.0

Excellent fast friendly service

Rating:

5.0

Very polite. Very helpful with information.

Rating:

5.0

The people were always friendly even when they were so busy. They need more help.

Rating:

5.0

Soldotna U haul is the best store on the peninsula, and I would recommend this facility to anyone. Staff are friendly, efficient and the Owner is very knowledgeable! 🙂

Rating:

5.0

Wonderful experience.

Rating:

5.0

Friendly and professional.

Rating:

5.0

Organized, polite and efficient staff. 5 stars!

Rating:

5.0

I have always had excellent service at this location

Rating:

5.0

Rented a double storage with my daughter Angie. Is clean and homey there. Like the office guys....they always helped.

Rating:

5.0

Xxx

Rating:

5.0

I have had storage unit for many years and when I emptied it. Everything was in the same condition as when I put it in there. Yes I will always use uhaul when needed. Thank you

Rating:

5.0

Staff was very friendly and helpful.

Rating:

5.0

Had our stuff in storage for a year. No problems

Rating:

5.0

Great staff.

Rating:

4.0

Clean and well maintained. Very pleasant and helpful staff. Very professional.

Rating:

5.0

Great place for storage and all around services!

Rating:

5.0

Excellent place for storage units! Definitely recommend if you need clean secure storage!

Rating:

5.0

This is one of the better storage place I have ever rented from. Clean and secure.

Rating:

5.0

I love the way everything is so organized and orderly. I also appreciate the way every employee is well trained and works as a team.

Rating:

4.0

.

Rating:

4.0

It was just too expensive.

Rating:

4.0

I was impressed with Kyle Novak's problem solving and availability as a manager. I also recommended a raise for Dave who assisted in getting access to our unit.

Rating:

5.0

Thank you !!