Customer Reviews for U-Haul Moving & Storage of Soldotna

1,580 reviews

35338 Kenai Spur Hwy No 1   Soldotna, AK 99669
(N Of Redoubt Av)

(907) 260-4009

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(907) 260-4009

35338 Kenai Spur Hwy No 1
Soldotna, AK 99669
(N Of Redoubt Av)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very friendly and courteous staff. Nice to see work ethic's still excites. Thank you !

James S. 
Rating:
4.0

Customer did not leave a comment.

Don M. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
4.0

I needed a trailer that was at least 63" wide to move a hot tub. The U-Haul representative assisting me on the phone said the trailer was 6'x12', which sounded perfect. HOWEVER, the opening where the rear ramp meets what the back of the trailer was only 58" wide, due to trailer configuration - 14" LESS than the 6' width stated by the U-Haul rep. It was too narrow for the hot tub to slide into - BUMMER!!! My suggestion - be more accurate when representing the dimensions of the hauling equipment.

John A. 
Rating:
5.0

Customer did not leave a comment.

Gary K. 
Rating:
4.0

I didn't see check-in area till pointed out to me then no problem.

Skylar P. 
Rating:
5.0

The agent that checked me in and out was very personable and knowledgeable.

Eugene R. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

I rented a truck for a week because I was going to buy a vehicle I found a vehicle in a few days and took the truck back early I love your policy where are you figure it out to be the cheapest to the customer whatever way that is

rob L. 
Rating:
5.0

Customer did not leave a comment.

tejas D. 
Rating:
4.0

Customer did not leave a comment.

terry H. 
Rating:
5.0

Customer did not leave a comment.

RANDY R. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

DAX G. 
Rating:
1.0

When I returned the truck the u haul agent was not helpful, basically rude and really offered an unpleasant experience. I don't know, maybe that's the best you can do. I personally won't rent from you guys again if he is there

robert R. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
5.0

The staff are awesome, but app was extremely difficult to navigate. Someone needs to fix the app.

Bernice J. 
Rating:
5.0

The manager was very nice & did not charge us for returning slightly late. The location was easy to find.

kristy P. 
Rating:
5.0

Customer did not leave a comment.

Eric A. 
Rating:
5.0

Easy pick up and drop off. Was expecting more of a wait to get paperwork processed.

Dan H. 
Rating:
5.0

Customer did not leave a comment.

jenna R. 
Rating:
5.0

I received excellent service and will return.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

mary d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bradley K. 
Rating:
5.0

Customer did not leave a comment.

Abigail S. 
Rating:
5.0

Customer did not leave a comment.

SHERRY F. 
Rating:
5.0

Customer did not leave a comment.

Beverly D.  |  Overall Experience 
Rating:
5.0

The staff is polite, patient and professional.

GREGORY W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DALE S. 
Rating:
5.0

Been a customer for 3 yrs, out grew my current unit preparing for retirement and moving to Lower 48.They have always provided top notch customer support

Paul P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samuel C. 
Rating:
5.0

Customer did not leave a comment.

Brandi H. 
Rating:
5.0

Veronica was great!!

Eugene R.  |  First Impressions 
Rating:
4.0

Nice people, very helpful

Donald R. 
Rating:
5.0

Customer did not leave a comment.

Mindy O.  |  Overall Experience 
Rating:
3.0

Acknowledge the customer when they walk in, not 10 minutes later. It was fairly busy for early afternoon on a Wednesday. One of the counter representatives told us that they have requested that no more trucks be brought in due to the parking lot size and that he has no where to store them. Customers shouldn't feel bad for returning equipment.

Timothy R. 
Rating:
5.0

The kid was fairly new & seemed a little unsure of himself, but got the job done & was very polite.

RALPH M. 
Rating:
5.0

Keep doing what you are doing

JERRY W. 
Rating:
5.0

Customer did not leave a comment.

shonda e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WALTER J. 
Rating:
5.0

Customer did not leave a comment.

ANDREW M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Domingo S. 
Rating:
5.0

Customer did not leave a comment.

PAUL K. 
Rating:
5.0

The staff does a great job

JERRY W. 
Rating:
5.0

Shout out to Dave H. Super good to work with and very helpful.

WILLIAM B. 
Rating:
5.0

Troubleshot and fixed a blown fuse to get my lights working and didn't charge me. Awesome service.

ERIC F. 
Rating:
5.0

Excellent service. Rented storage units there for a year and a half. Staff was always helpful, site was always well-maintained. The van I rented was in top-notch condition, clean and ready to go when I arrived.

JAMES W. 
Rating:
4.0

Customer did not leave a comment.

Jared C. 
Rating:
5.0

Clean, well supplied and a very friendly and helpful staff. Thank you.

Dan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIANE B. 
Rating:
5.0

There is no need to say more

Wayne O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ASHANA D. 
Rating:
5.0

Customer did not leave a comment.

CHASE S.  |  Online Move In 
Rating:
3.0

have the trailer inside with out ice and snow on it

JON R. 
Rating:
5.0

Kyle who made the sale and connected the trailer was excellent. This is my go-to U-Haul location in this area. They are always very well organized, reliable and helpful.

JOHN T. 
Rating:
5.0

Hire more people to staff the facility

JOSHUA J. 
Rating:
5.0

Customer did not leave a comment.

ZACK A.  |  First Impressions 
Rating:
3.0

Long wait time to return vehicle.

STEVEN W. 
Rating:
5.0

Customer did not leave a comment.

JESSE T. 
Rating:
5.0

Very easy process. Thank you

STEVEN W. 
Rating:
5.0

The team/the one-man show at the Soldotna U-Haul location did a great job.

DARCY B. 
Rating:
5.0

Uhaul in Soldotna is very professional and friendly. Thank you.

RUTH B.  |  Overall Experience 
Rating:
5.0

Overhead and other man doors need to be able to be used all hours! Crazy you have to carry things so far when a man door is right there.

Austin K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY D. 
Rating:
5.0

Customer did not leave a comment.

MARK W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER W. 
Rating:
5.0

Very helpful and friendly!

Sarah J. 
Rating:
5.0

Customer did not leave a comment.

Rick L. 
Rating:
5.0

Equipment in excellent condition. Customer service was wonderful.

ALBERTA J. 
Rating:
5.0

Customer did not leave a comment.

CHARLES K. 
Rating:
5.0

The staff is friendly, knowledgeable and, most importantly, patient.

GREGORY W.  |  First Impressions 
Rating:
5.0

Staff was friendly and helpful. Excellent customer service.

Brenda C.  |  First Impressions 
Rating:
5.0

Great customer service and friendly staff.

Brenda C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

The service was professional and friendly and a pleasure to do business with

FRANK H. 
Rating:
5.0

Customer did not leave a comment.

Bob I.  |  Overall Experience 
Rating:
4.0

It would be helpful and appreciated to have a bathroom available in the storage facilities

angelo b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DANIEL F. 
Rating:
4.0

Customer did not leave a comment.

Rick or Sue K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUTH B. 
Rating:
5.0

Customer did not leave a comment.

MARILYN H. 
Rating:
5.0

Customer did not leave a comment.

JERRY W. 
Rating:
4.0

We were glad you had a locker available Thank you.

Carl N.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MIRANDA M. 
Rating:
5.0

?

David G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

ROY C. 
Rating:
5.0

Customer did not leave a comment.

Braden S.  |  Overall Experience 
Rating:
5.0

Really appreciate Hank Jones but he was on leave; wish him the best. Store manager went over and above to get me fixed up. Much thanks

GREGORY P. 
Rating:
5.0

Customer did not leave a comment.

Abigail S. 
Rating:
5.0

The customer service rep hooked the trailer up. Very helpful and polite. I'll rent that trailer again if I need to move it before I buy one.

LEON R. 
Rating:
4.0

check in was slow due to only one person in the office. we waited a half hour

Rick or Sue K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
5.0

great job

HARVEY K. 
Rating:
5.0

They where honest, fast upfront and made sure everything was ok. I was very grateful to say the least

Wayne O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHERYL W. 
Rating:
5.0

After hours lock box access was harder than it needed to be! Recommend better explanation of process: i.e.... iPhone vs Droid phone "location" issues PLUS downloading APP to assist in retrieving vehicle keys.

David D. 
Rating:
4.0

Customer did not leave a comment.

reno G. 
Rating:
5.0

Dave was great, can,t imporove

MARK H. 
Rating:
5.0

I see no improvement needs. Your staff and equipment are top notch. I will always recommend you for any of your services. Thanks for being so great.

VIRGINIA R. 
Rating:
5.0

Customer did not leave a comment.

Wade L. 
Rating:
5.0

Customer service was amazing! They really helped me figure out what was best for my storage needs and helped me get multiple trucks throughout to haul!

JASMIN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David A H. 
Rating:
5.0

This location was great, I reserved a truck back in March and somehow U-Haul canceled my reservation without notifying me. The guy at this location helped me out best he could but it still sucked that I did not have a pickup truck like I reserved

DENNIS RYAN R. 
Rating:
4.0

We have set up a reoccurring payment plan until we vacate the unit. Thank you

Carl N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CARL N. 
Rating:
4.0

The guy that rented me the truck is awesome. Always friendly and professional. Too bad I don't know his name; Handlebar Mustache Man.

ROBERT W. 
Rating:
4.0

Customer did not leave a comment.

CLIVE B. 
Rating:
5.0

Very professional, fast and courteous. Store Hours allowed me to return the same day, very nice.

DAN E. 
Rating:
5.0

Great service and the employees are friendly

ROBBIE Q. 
Rating:
5.0

Nothing your staff has always treated me well

micheal R. 
Rating:
5.0

Best service thank you

DONALD E. 
Rating:
5.0

Customer did not leave a comment.

CHARLES H. 
Rating:
5.0

Wonderful service Price of job came in lower than expected. Very honest! Thanks for everything.

Randy Z. 
Rating:
5.0

Customer did not leave a comment.

PAUL K. 
Rating:
5.0

Customer did not leave a comment.

RICHARD E. 
Rating:
5.0

Customer did not leave a comment.

DARCY R. 
Rating:
4.0

The employees work hard and try to help everyone but they are constantly understaffed.

MARILYN D. 
Rating:
5.0

The mileage charges really bump up the $19.95 daily rate!!

LISA B. 
Rating:
5.0

The only thing I don't like is that my calls often end up at a national call center. I would love to speak with a local person when I call. All other services are excellent!

PAUL K. 
Rating:
5.0

Customer did not leave a comment.

ROY C. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER B. 
Rating:
5.0

Customer did not leave a comment.

Melissa D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

GREGORY H. 
Rating:
5.0

Great service every time.

MITCHELL L. 
Rating:
5.0

Customer did not leave a comment.

PACIFIC ALASKA S.  |  Overall Experience 
Rating:
5.0

The manager of the store was very friendly and made check in a snap The owner was there too and “had his sleeves rolled up” helping a customer

James W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jesse S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kathleen W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GORDON D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle K.  |  Overall Experience 
Rating:
4.0

We have been waiting to buy a new home. Are items have been in there since may. We feel confident that are items are safe an cared for. I look forward to moving see stuffbiut into a home. But till then were happy there safe sn cared for inside soldotna uhaul. We have used it before in the past. The manager is a good person an helpful so is his staff.

Vernon K.  |  Online Move In 
Rating:
4.0

Staff at the Soldotna U-Haul location were extremely helpful. The facility felt secure at all times and our belongings were even left unsupervised often as we hauled our belongings from the rental truck to our storage unit. There are also several carts you can use in the building to haul your belongings into your unit. The only reason I am giving this 4 stars instead of 5 stars is when we moved out, we let one of the gentleman know we were leaving and asked if he'd be able to close out our account. He said yes and we were still charged for units we were not using. It was an easy fix though because we called and they were able to reverse the charges right away and get us officially closed out. Otherwise, Soldotna's storage unit services exceeded my expectations.

Sarah B.  |  Overall Experience 
Rating:
5.0

He really makes you feel like you are his only customer. Much appreciated!

ROBYN N L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan f.  |  Overall Experience 
Rating:
5.0

The best storage ever ... great prices and very understanding.

CHEYENNE D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beverly B.  |  First Impressions 
Rating:
5.0

Thank you Kyle, Frank, and I do not know the other gentlemen's name. You have a wonderful team. It was truly appreciated!

LAURIE S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amanda S.  |  Overall Experience 
Rating:
5.0

The attendant, Hank, was extremely helpful, courteous and knowledgeable. Good employee.

Bruce R.  |  First Impressions 
Rating:
5.0

Kyle went above and beyond to assist me with my rental needs, highly recommended!!!

COLTER H.  |  Overall Experience 
Rating:
4.0

cordless phones

HARVEY K.  |  Overall Experience 
Rating:
5.0

All of the guys at the Soldotna U-Haul are awesome! Always super helpful and kind. Thank you 🙏

Victoria B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Domingo S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

GARY K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCOTT L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffery W.  |  Overall Experience 
Rating:
5.0

Helpful clean and easy access

Bonnie M.  |  Overall Experience 
Rating:
5.0

I live in Alaska and its winter the roads aren't clear, I had right at 900 miles to drive, 20 ft RWD truck I drove over a lot of mountain passes it drove great,.

Bonnie M.  |  First Impressions 
Rating:
5.0

Thanks

Dean D.  |  Overall Experience 
Rating:
5.0

The young man was so helpful and courteous. Uhaul is always professional.

Floretta M.  |  First Impressions 
Rating:
5.0

The whole trip from Montana to alaska u haul treated me with respect and sent a new vehicle as soon as they could when the wheel bearing went out of our rig. e

Robert B.  |  First Impressions 
Rating:
5.0

Always the best!

William F.  |  Overall Experience 
Rating:
4.0

none

JOHN F.  |  Overall Experience 
Rating:
3.0

Dont sell u-haul locks at your store if your not allowed to use them on your storage lockers. So they told me that I had to buy 2 round locks if I want to rent the storage there. I was FORCED TO BUY

Monica S.  |  First Impressions 
Rating:
5.0

Very friendly and helpful.

Sara F.  |  First Impressions 
Rating:
5.0

Excellent service all the way around! Thank you!!

Jon G.  |  Overall Experience 
Rating:
5.0

Great place! Went above and beyond to help me work out an issue with returning the trailer! Really appreciate it! The storage facilities are nice and clean!

jamii h.  |  First Impressions 
Rating:
5.0

Very helpful and courteous. Thank you for making this a good experience. After 3000+ miles on the road, we appreciated it.

Katherine S.  |  First Impressions 
Rating:
1.0

As a result of very poor security at the Soldotna, Ak. Uhaul facility my unit was broken into and robbed. Apparently other units were also broken into. Your charac limit is too small for my comme

WILLIAM T.  |  Overall Experience 
Rating:
5.0

Great facility!

Donald P.  |  Overall Experience 
Rating:
5.0

Through out our 9 year relationship having at one point 6 storage units We have been very pleased that our house hold things and family treasurers have been safe and warm. Thank you again.

DEBORA M.  |  Overall Experience 
Rating:
5.0

Very accessable storage unit.

PATRICK F.  |  Overall Experience 
Rating:
5.0

Kyle and his team in Soldotna did a great job. The facility is top notch and the service was excellent. Just what we needed with our recent move. Thanks a lot!

John G.  |  Overall Experience 
Rating:
5.0

I had the best experience here. The team was wonderful and incredibly helpful. I would recommend this location. It is amazing, so helpful, so convenient, so friendly.

bethany h.  |  First Impressions 
Rating:
4.0

Would rent here again

SHERRIE B.  |  Overall Experience 
Rating:
5.0

Excellent service!

Jon G.  |  First Impressions 
Rating:
5.0

I would use this service again.

tamra s.  |  Overall Experience 
Rating:
5.0

Renting our first storage unit was very easy. I had someone personally walk me through how to get in and out of our unit. Thanks so much for the help!

Jessica K.  |  First Impressions 
Rating:
3.0

Everything was all good!!

Charles H.  |  Overall Experience 
Rating:
5.0

Y’all have been wonderful

BJ R.  |  Overall Experience 
Rating:
5.0

Sales guy was very fast and efficient. Thank you

Cindy S.  |  First Impressions 
Rating:
5.0

Have used storage facility off and on over the years have always felt safe with my things being there.

paul l.  |  Overall Experience 
Rating:
5.0

Very clean. Easily accessible. Great lighting. Friendly, kind and helpful staff. Good prices on moving equipment.

Virginia P.  |  Overall Experience 
Rating:
3.0

Facilities are fine but over priced compared to other Comparable options. While the staff is polite they are spread too thin which creates lines of people waiting and frustration.

Edward K.  |  Overall Experience 
Rating:
5.0

Excellent!

Molly D.  |  Overall Experience 
Rating:
5.0

Excellent facility and staff. Always courteous and helpful.

KEVIN W.  |  Overall Experience 
Rating:
5.0

Staff was very nice and helpful.

Alicia R.  |  First Impressions 
Rating:
5.0

I am grateful for the convenience of the storage unit, will return if need be,Thank you!

JULIANA S.  |  Overall Experience 
Rating:
5.0

Very pleasant experience. I got just what I needed and completed the transaction with ease. The store was very helpful. I would highly recommend it.

Claude O.  |  First Impressions 
Rating:
5.0

Excellent value. Good service.

Jenny S.  |  Overall Experience 
Rating:
5.0

Excellent fast friendly service

NUSON S.  |  First Impressions 
Rating:
5.0

Very polite. Very helpful with information.

John U.  |  First Impressions 
Rating:
5.0

The people were always friendly even when they were so busy. They need more help.

LAWRENCE L.  |  Overall Experience 
Rating:
5.0

Soldotna U haul is the best store on the peninsula, and I would recommend this facility to anyone. Staff are friendly, efficient and the Owner is very knowledgeable! 🙂

kay h.  |  Overall Experience 
Rating:
5.0

Wonderful experience.

Judy P.  |  Overall Experience 
Rating:
5.0

Friendly and professional.

Robert E.  |  Overall Experience 
Rating:
5.0

Organized, polite and efficient staff. 5 stars!

Bill K.  |  Overall Experience 
Rating:
5.0

I have always had excellent service at this location

David M.  |  Overall Experience 
Rating:
5.0

Rented a double storage with my daughter Angie. Is clean and homey there. Like the office guys....they always helped.

VELDA L.  |  Overall Experience 
Rating:
5.0

Xxx

dan r.  |  Overall Experience 
Rating:
5.0

I have had storage unit for many years and when I emptied it. Everything was in the same condition as when I put it in there. Yes I will always use uhaul when needed. Thank you

TERRI L.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful.

Kelly W.  |  Reservation 
Rating:
5.0

Had our stuff in storage for a year. No problems

josh m.  |  Overall Experience 
Rating:
5.0

Great staff.

JOHN P.  |  Overall Experience 
Rating:
4.0

Clean and well maintained. Very pleasant and helpful staff. Very professional.

bob m.  |  Overall Experience 
Rating:
5.0

Great place for storage and all around services!

theresa t.  |  Overall Experience 
Rating:
5.0

Excellent place for storage units! Definitely recommend if you need clean secure storage!

GRACE S.  |  Overall Experience 
Rating:
5.0

This is one of the better storage place I have ever rented from. Clean and secure.

Dan M.  |  Overall Experience 
Rating:
5.0

I love the way everything is so organized and orderly. I also appreciate the way every employee is well trained and works as a team.

Cheryl R.  |  Overall Experience 
Rating:
4.0

.

Edward G.  |  Overall Experience 
Rating:
4.0

It was just too expensive.

Lisa B.  |  Overall Experience 
Rating:
4.0

I was impressed with Kyle Novak's problem solving and availability as a manager. I also recommended a raise for Dave who assisted in getting access to our unit.

mary t.  |  Overall Experience 
Rating:
5.0

Thank you !!

Jaime D.  |  Overall Experience 
Rating:
5.0

Excellent experience- will defineately patronize in the future and highest recommendation to anyone needing these services Thank you

matthew j.  |  Overall Experience 
No reviews have been submitted for this location.

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