Customer Reviews for U-Haul Moving & Storage of South Los Angeles

3059 reviews

11020 S Vermont Av   Los Angeles, CA 90044
(North of the 105fwy on Vermont)

(323) 756-8744

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(323) 756-8744

11020 S Vermont Av
Los Angeles, CA 90044
(North of the 105fwy on Vermont)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was great, the manager took care of me from beginning to end. I will definitely recommend this location to everyone

Robert G. 
Rating:
5.0

Good 👍

patricia P. 
Rating:
5.0

Customer did not leave a comment.

DANNY H. 
Rating:
4.0

Nothing to improve, the customer service is fantastic! Thank you!

Moenay S. 
Rating:
5.0

Customer did not leave a comment.

Juan H. 
Rating:
4.0

Experience at the location was good but booking and your scheduling department was a bad experience. The attitude given by that individual is also bad.

Manuel S. 
Rating:
5.0

Customer did not leave a comment.

ERIK C. 
Rating:
4.0

The check engine light turned on and I had to return the truck back and was unable to use it. Please refund my money.

DAVID G. 
Rating:
5.0

Thank you for excellent customer service from my last 3 visits this month

SONIA B. 
Rating:
5.0

As Always... it was easy to make the reservation . Easy pick up.. Great Customer Service

ANITA P. 
Rating:
5.0

The kids are friendly fast and accurate, know what They are doing. I was in and out fast as I always expect from this place, I was dropping a vehicle at the Dealership within a short time schedule and I made it right on time.

OTILIO L. 
Rating:
1.0

I have been trying to call all day to find out why I was charged twice and haven't been able to get in contact with anyone. Really bad customer service

Gloria H. 
Rating:
2.0

I had to wait almost over half a hour just to pick up my rental then once I have the rental I needed to use the horn while driving and having a child in the vehicle with me the horn DOESNT WORK! How are you going to rent a car with no Horn that is dangerous I need someone to contact me please 562-375-2426 Daisy Rosales

daisy R. 
Rating:
3.0

Customer did not leave a comment.

Jaime O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRENDA M. 
Rating:
5.0

To clarify my one no answer the facility was secure but my particular unit was unit didn’t have any lights. Other than that everything was great, I appreciate the staff being friendly and the facility being clean!

PATIA C.  |  Overall Experience 
Rating:
5.0

Hello Sunday when I went to return the truck your system was down and was not able to process my refund my concern is the address on file is my previous address and I need to update my address so I can receive any money eft over. Can you please call me. Thank you Ivette Ramirez 324 354 2911

IVETTE R. 
Rating:
5.0

I absolutely love this location! Everyone is so helpful and the customer service is flawless. I always recommend this location to everyone and plan to return soon.

Moenay S. 
Rating:
5.0

Have more personnel available.

MANEVA C. 
Rating:
5.0

Thank you my experience with U-Haul was great and I will be back

SONIA B. 
Rating:
5.0

It's hard to be perfection you got your hundred percent

Alan G. 
Rating:
5.0

Customer did not leave a comment.

TERESA O. 
Rating:
5.0

None

DEBBIE M. 
Rating:
2.0

When I walked in for a rental the young lady was talking to two other employees and there was lots of profanity used. Then a young gentleman was discussing how nasty his lunch was and kept asking if they wanted to try it. (Walking in with no face mask) Mid transaction she made a call I'm guessing to a supervisor to tell them about an issue with a pick up and kept using profanity then walked off to go get the other employee. They were so unprofessional. The only person who kept is professional was the older gentleman outside who helped me inspect the van and was very thorough. The day AFTER I returned the van I got a call asking about the van I was supposed to return. I will definitely not be returning to this location even if it is the closest to me.

JANET B. 
Rating:
1.0

I rented the truck for 1 day , they charge me four days I'm still waiting for my refund , I called and they told me that the case is solved and I won't get my refund because I didn't answer when they called me !!!!

MANUEL M. 
Rating:
5.0

Everyone was friendly and professional. What more could you want?

Kevin G. 
Rating:
5.0

I choose this location when I have a need,expressly because of the friendly staff. They are always helpful.

Carilyn W. 
Rating:
4.0

It would be nice if there was enough gas in the truck before leaving from the facility

Asia G. 
Rating:
3.0

I understand that it was about 3 mins before clawing but the employee was rude and not helpful. I had to ask several times to get him to do a return for me. He kept saying they are closed. I had blankets and I didn't want to be charged for them. Eventually someone came and helped me.

Tiffany M. 
Rating:
5.0

Customer did not leave a comment.

Elaine O. 
Rating:
5.0

Customer did not leave a comment.

Rosie H. 
Rating:
5.0

Customer did not leave a comment.

Vincent L. 
Rating:
5.0

Very helpful and knowledgeable staff would highly recommend thanks

WILLIAM N. 
Rating:
5.0

Customer did not leave a comment.

KENEISHA H. 
Rating:
5.0

Staff was very nice and helpful.. and fast

Youlanda S. 
Rating:
5.0

Customer did not leave a comment.

SHARON H. 
Rating:
5.0

great service..

MARCIA R. 
Rating:
1.0

The worst customer service ever not helpful the guy had an attitude the whole time I got a trailer went home found out it didn't work for me went back like 15 minutes later he ignored me I was actually looking at another trailer and he took mine off my truck and said you should've measured before picking it up and walked away . Didn't help me with another trailer just straight rude person

RAFAEL R. 
Rating:
5.0

EXCELLENT

felicia C. 
Rating:
5.0

The check-in customer representative was knowledgeable, professional and super nice. My experience was very pleasurable!

Tanya G. 
Rating:
4.0

Customer did not leave a comment.

PAULA J. 
Rating:
3.0

Customer did not leave a comment.

SHAREEKA B. 
Rating:
5.0

I had a very good experience

PAMELA A. 
Rating:
5.0

Nothing, perfect as always

Jose H. 
Rating:
5.0

None.

CARLOS D. 
Rating:
4.0

Make sure that their truck is clean and free of tobacco and trash prior to over to the next customer, especially if your going to charge the next customer for something they had Jo control over. I feel I should receive a $25 refund for doing their job.

Rodney S. 
Rating:
5.0

The gentleman that helped me was very kind efficient and professional.

MALINDA M. 
Rating:
5.0

Customer did not leave a comment.

Christian L. 
Rating:
3.0

Customer did not leave a comment.

KENNETH C. 
Rating:
5.0

It was a little bit of a wait, but all the guys were organized and helpful. I would say more staffing, but understanding why that mY not be the best suggestion. Either way, I'd use them again if needed.

COLLEEN M. 
Rating:
4.0

Customer did not leave a comment.

Todd T. 
Rating:
5.0

Customer did not leave a comment.

LUIS M. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO T. 
Rating:
4.0

Have the pictures updated on file that are registered for damage before walk through.

Mariana C. 
Rating:
3.0

The staff is very professional, honest and kind to their clientele . What the Company can do for the Vermont location is to have safe guards for its employees and clients there are a lot of homeless traffic at the Vermont location it's an eye sore. However, the staff is great as well as protective of its clients and that is why I continue to go to that location. If you are asking me to rate the staff they are great! The company have to take responsibility for safety. In my opinion U-Hail should put a fence around the building on Vermont I've seen them at other locations.

LORETTA J. 
Rating:
5.0

Great customer service! Everyone is super helpful and accommodating.

Moenay S. 
Rating:
4.0

The online checkin process did not work smoothly at al causing me to repeat it several times. Otherwise, the team was very helpful.

RAVEN S. 
Rating:
5.0

Customer did not leave a comment.

Rosie H. 
Rating:
5.0

Thank you

SHARON D. 
Rating:
5.0

The gentleman who took care of our drop off was very professional and friendly. Great experience .

LUCIO R. 
Rating:
5.0

Customer did not leave a comment.

CHERRILYNN M. 
Rating:
1.0

U-HAUL location is the worst. No Freight elevator to carry heavy objects. So you have to carry everything to her narrow path up the stairs. I do not understand why the large store spaces are on the second floor where people with large items going into those spaces need a freight elevator.

Astin D.  |  Overall Experience 
Rating:
1.0

The storage I was given was very small .

KEITHAN D.  |  First Impressions 
Rating:
2.0

He needs to get training on how to mount a trailer to a vehicle. The reason I am pointing this out is that after I left the Uhaul lot, an at several miles away, after going over a speed bump the trailer came off the ball, he did not secure the locking mechanism to the ball. What if this would have happen on the freeway, good thing this happen on the street at a low rate of speed.

MANUEL P. 
Rating:
1.0

I was so disappointed in the service.!!!! I would NEVER RECOMMEND ANYONE INTO THAT CAODIC UNORGANIIZED MESS.! The staff there need #1 PANDEMIC, #2 CUSTOMER SERVICE TRAINING ASAP.!! Their business skills suck.!! If there was a minus 10 on the ratings that would sum it up. I made reservations with Fernando th day before I came in. I made it in last Sunday about 4:10pm, Matthew was working inside by hisself with no apparent concern for time until 4:30pm. He said he saw our reservation, but couldn't access it and if he couldn't access it in 10 minutes we'd have to come back tomorrow because he was off at 5pm and had somewhere else to be. We asked for a supervisor and was told there's no supervisor for that store. My son ask who do you report to.? We were told our store manager, but he's off on Sundays. We ask Matthew to call him because this situation warranted higher authority. He called Luis and told him the situation, because our Uhaul truck rental was round trip and was due back to Long Beach Uhaul by 7pm. Luis spoke with my son who explained our situation. Luis told my son he wouldn't be in until 7am Monday. Matthew spoke with Luis and explained the what the situation was on his end. We ask Matthew if he had tech support to help. Matthew said he wasn't trained in that area. Luis said he would call us right back in a few minutes and explain to my son what to do next. Luis called back, but seems from the conversation he and Matthew where not on the same page. Matthew said Luis didn't want to speak to us he told Matthew what to tell us.. We had to keep the Uhaul overnight. Our son, our, his help and my husband had to unload this 20 foot truck, because everything that was going to storage was loaded last blocking our bed, our clothes, everything we needed for home. I called customer service and explained the issue he took a complaint gave me references numbers and forwarded messages to the both stores managers in regards to our issues. I was told I'd would be contacted within 72hours We went back the next day and it was clear that these young men are children with NO APPROPRIATE TRAINING FOR THIS AREA OF BUSINESS. THEY HAVE NO VERRBAL SKILLS .WE ASK A QUESTION AND THEY'D SHAKE THEIR HEAD YES OR NO. THEY WHERE WEARING THEIR FACE MASK UNDER THEIR NOSE LIKE IT WAS AN ACCESSORY TO THEIR OUTFIT. NOT ONCE DID THEY USE THE HAND SANITIZER. AND THEY WHERE TOUCHING THEIR FACE,SCRATCHING THEIR NOSE OR FACE, TOUCHING THE KEYBOARD, THE DOORS, COUNTERS, CHAIRS YOU NAME IT. IT WOULDN'T SURPRISE ME IF THAT ENTIRE STORE CONTRACTED AND UNKNOWINGLY EXPOSED OTHERS TO COVID-19 AND THAT'S THE SAD PART. IT'S BEEN A WEEK I WAS TOLD I'D RECEIVE A FOLLOW UP CALL IN 72 HOURS. DIDN'T HAPPEN. MY SON HAD TO LEAVE WORK EARLY TO GET TO THE UHAUL ON VERMONT AND BACK TO LONG BEACH IN RUSH HOUR TRAFFIC BY 7PM. I WAITED TO COMPLETE THIS SURVEY TO SEE IF I WOULD CALM DOWN AND HAVE A BETTER OUT LOOK ON THE SITUATION. THIS UHAUL STORE MAKE ME SICK AND IF IT WHERE ANYTHING LESS THAN POOR IT WOULD SUM IT UP THE SERVICE WE RECEIVED ON EVERY TIME I'VE COME TO THIS STORE. I THOUGHT ABOUT THE SERVICE I RECEIVED 3 YEARS AGO WAS A ISOLATED INCIDENT, BUT. NO THIS IS HOW YOU OPERATE. UNPROFESSIONAL AND NO SKILLS IN THIS LINE OF BUSINESS IS PUTTING IT MILDLY.!!! I'D RATHER DO BUSINESS WITH THE HOMELESS PEOPLE THAT SLEEP AROUND YOUR BULIDING THEN WITH THE STAFF THERE. THREE YEARS AGO I RENTED A STORAGE UNIT SAME FOOLISHNESS. NO KEY CARDS TO GET IN, HAD TO COME BACK THE NEXT DAY BECAUSE THE SUPERVISOR KNEW WHERE THEY WERE KEPT. THEY FORGOT TO TELL ME I NEEDED A LOCK TO SECURE OUR STORAGE, THEY HAD TO COME BACK UNLOCK SELL ME A PADLOCK. THEY LEFT US STANDING OUTSIDE THE STORAGE, DIDN'T ASK IF WE UNDERSTOOD WHAT WE WERE DOING. THE MORE QUESTIONS I ASKED THE FASTER THEY GOT OUT OF THERE. THE MORE I DO BUSINESS WITH YOU THE MORE I UNDERSTAND HOW YOU OPERATE. THE ATTITUDE OF THE STAFF IS TAKE IT OR LEAVE IT. IT'S YOUR CHOICE. BUSINESS AS USUAL. IF YOU FIND A MOMENT PLEASE REACH OUT TO ME WITH A CALL. I'D LIKE TO HEAR YOUR SIDE.

lorraine n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alvin K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharnel L. 
Rating:
5.0

Customer did not leave a comment.

Franklin S. 
Rating:
5.0

Customer did not leave a comment.

CARLOS R. 
Rating:
5.0

Fast and friendly service!

LILIANA B. 
Rating:
5.0

Customer did not leave a comment.

ROSETTA S. 
Rating:
3.0

The staff was very frientdly however there was a very long wait . More staff should be added in during the peak hours. In addition due to the issue with my storage it really increased the wait time for othera

annie m.  |  First Impressions 
Rating:
5.0

Super fast check in and out. Truck are always clean..no dents and dings... employees always friendly

ANITA P. 
Rating:
5.0

Customer did not leave a comment.

KRYSTOL B. 
Rating:
5.0

Customer did not leave a comment.

ALEXIS T. 
Rating:
5.0

Customer did not leave a comment.

PURVIS D. 
Rating:
5.0

Customer did not leave a comment.

ELISA R. 
Rating:
5.0

Customer did not leave a comment.

REINALDO D. 
Rating:
5.0

Customer did not leave a comment.

LEONEL H. 
Rating:
1.0

Send out your own management team to review or shop the location. Trucks are bing saved that didn't go out where as customers could have used them and brought them back the same day. Make sure your employees aren't telling customers that they mean less to them because the current truck is going to be taken out of town which is more money for them.

RICKY F. 
Rating:
1.0

The customer service is horrific!!! And what's worse the deplorable service I received was by none other than the manager Luis! Luis is very rude and disrespectful.

SHAWNTE P. 
Rating:
5.0

I would say schedule more personal on the busy days like the end of the month and first of the month. Everything else was great the three person that assisted me were great. Very perfessional. God Bless

VALERIE H. 
Rating:
5.0

Drop off was quick and convenient, lot attendant was very pleasant and helpful.

KEVORK N. 
Rating:
5.0

The return process is flawless, staff is very helpful and kind

mikaella A. 
Rating:
3.0

Please make sure that the check in person HIGHLIGHTS the part about filling it up With gas and a $30 charge if not!

JANET S. 
Rating:
4.0

When the next cust.rent a truck it should have a applian dolly on it .all your trucks should have appliance dollys on them for the customers.

willie B. 
Rating:
5.0

Customer did not leave a comment.

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

JEFFRY D. 
Rating:
5.0

Make Cheaper

TOMINEKA N. 
Rating:
5.0

Customer did not leave a comment.

REGINALD W. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

JAZIMEN D. 
Rating:
4.0

Employees need to be more professional. They are not particularly rude to the customers, but they are very relaxed and openly speak about private life and handle personal calls.

LAMONA H. 
Rating:
5.0

Employees are friendly and prompt.

maneva C. 
Rating:
2.0

Issue #1 The 2 younger employees at this location had the worst customer service skills I've encountered in a while. There was very little respect showed to me as a paying customer. Their tone and wording was what you would hear between them and some peers. Issue #2 I was at U-Haul to rent a pickup truck and tow dolly. Despite having plenty of equipment, the cashier attempted to “corner” me into buying a tow hitch to connect the pickup truck and tow dolly. I was told they could not rent them and none of their pickup trucks or cargo vans are equipped with tow hitches per the manager. As I was thinking I noticed all of the moving vans were equipped with tow hitches. I decided I would rent a box truck in order to use the tow dolly which was my primary reason for using your rental services. My problem was that the cashier attempted to coerce me into buying equipment I don't need and did not have any suggestions on how to solve my problem. I understand the principle of increasing sells but not providing a complete package is not the solution.

Johnathan D. 
Rating:
5.0

Customer did not leave a comment.

ROBIN B. 
Rating:
1.0

The agent was rude and at first said that they didn't have a truck for me despite having a reservation. When I inquired about the $50 reservation guarantee both seemed shocked and didn't understand what I was talking about. The location is poorly run and very disorganized. There is definitely no way I am going back to this location or even uhaul. I'd glad pay somewhere else that doesn't treat me so rudely.

CHRISTOFF N. 
Rating:
1.0

We were given contract statement with fuel at 1/4 but truck was actually on E with yellow light on. When we asked for corruption it took your agent a half hour to add enough gas for us to get to service station and we were not given credit for the total hour delay that We had to pay our workers. Also yellow engine light came on while we were driving the truck. The Uhaul place is near my house and I feel bad that this happens in my neighborhood.

TRINIDAD L. 
Rating:
4.0

Customer did not leave a comment.

Doris C. 
Rating:
4.0

Customer did not leave a comment.

Melvin T. 
Rating:
3.0

It was a cool stay . Just too expensive for a college student moving home ..

tynnia t.  |  Overall Experience 
Rating:
5.0

Keep doing what you are doing.an getting better at doing what you are doing now.

LATONIA B. 
Rating:
4.0

Customer did not leave a comment.

Sandra S. 
Rating:
3.0

Make sure some employees don't charge clients more money on gasoline when is not supposed to be.

Juan A. 
Rating:
3.0

Customer did not leave a comment.

DORENE C. 
Rating:
5.0

Great experience

Glynnis C. 
Rating:
5.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

JUAN M. 
Rating:
5.0

Customer did not leave a comment.

Curtana F.  |  Overall Experience 
Rating:
2.0

Customer service is horrible... workers are young & immature, never answers the phone & left me waiting on lobby for almost an hour...when I expressed my anger & frustration a female worker threatened to fight me...prices are high & units are not clean , I’m only choosing to tuff it out because it’s a convenient by distance to my home.. I wouldn’t recommend this place to anyone...

Valdesha r.  |  First Impressions 
Rating:
5.0

Staff took care of my needs all the way. Thanks!

sharekia m.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Hidalia F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shonte g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

johnny r.  |  Overall Experience 
Rating:
5.0

The ladies are wonderful.

Linda w.  |  Overall Experience 
Rating:
5.0

In recent years it has been very hard to reach this location by phone directly. That’s fine it you are paying for storage.

FRANK D.  |  Overall Experience 
Rating:
1.0

The facility was disgustingly dirty, I got half way into moving my stuff in when I notice a cockroach the size of my palm. Then I began to notice dead roaches all through out the facility. I was charged when I wasn’t supposed to be for my first month and I had to extend my rental reservation and move all of my belongings out of your storage because it was not properly maintained for users. Beyond disappointing and an incredibly stressful day. Also, the young man didn’t know how to do his job. He had to call his manager every five minutes. He was helpful and assured me I should not be charged for my extended reservation and I will be refunded fully for the unit I do not have. But as such a large company you really should have better systems in place for your locations to run smoothly. Today was a serious joke.

Taylor P.  |  First Impressions 
Rating:
1.0

Cockroaches infested my stuff. It looked good before I rented but a few months later infested and paint chipped on all of my stuff

corey w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ann H.  |  Overall Experience 
Rating:
5.0

Luis is the greatest person ever! His staff is very helpful and nice :-)

TOM M.  |  First Impressions 
Rating:
5.0

The only reason I would not recommend this place is that your prices are WAY too high. I was only here due to the 30 day free storage after an out of state move.

Wendell P.  |  Overall Experience 
Rating:
5.0

GOOD JOB

Randy B.  |  Overall Experience 
Rating:
5.0

GOOD

Randy B.  |  First Impressions 
Rating:
1.0

I don’t think it’s fair to not prorate the fees when moving out ...

Melanese N.  |  Overall Experience 
Rating:
5.0

It was a great storage unit ..I Appreciate the customer service and all ..thank up guys once again...continued to be of good service to your customers..have great day

Tammy W.  |  First Impressions 
Rating:
3.0

The staff and hours were beyond par excellent. The facility was very clean and well maintained. The storage lockers themselves could have been better. Shoddy wood construction.

David P.  |  Overall Experience 
Rating:
5.0

The ladies running the place were so nice, helpful and very pleasant. I was told it “wasn’t a good neighborhood” but the neighborhood is clean and the people are nice.

David P.  |  First Impressions 
Rating:
5.0

Everything was nice

Josephine S.  |  Overall Experience 
Rating:
5.0

Staff was always helpful & facility always clean

juanard g.  |  Overall Experience 
Rating:
5.0

Great!

james w.  |  Overall Experience 
Rating:
5.0

good

Meiko H.  |  Overall Experience 
Rating:
5.0

If this facility had more large walk-in storage it would be awesome. The manager Dee is awesome.

Andrea H.  |  Overall Experience 
Rating:
5.0

No comments

wesley r.  |  First Impressions 
Rating:
1.0

Manager does not have any reposobilitty with his job.

Heongjin Y.  |  Reservation 
Rating:
5.0

Enjoyed my stay.

Robert L.  |  Overall Experience 
Rating:
5.0

D and her staff are great! Very accommodating and always friendly! Thank you

Deitra L.  |  Overall Experience 
Rating:
4.0

Mice got into my storage. Some damage. Many droppings.

rich h.  |  Overall Experience 
Rating:
5.0

It was clean, quiet and there was always a cart and moveable stairs available!

La Shay S.  |  Overall Experience 
No reviews have been submitted for this location.

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