Customer Reviews for U-Haul Moving & Storage of South Clarksville

Rating:

5.0

Not sure why I'm being charged $5.05 for miles. It's one way.

Rating:

1.0

Trailer wouldn’t fit car that they said would fit on app. Then the location still charged me my money .

Rating:

5.0

I was told the hutch installation would take at most 4 hours. I waited 5 hours for it to be done. I think better communication would have been helpful since I was wasting time waiting for it to be completed.

Rating:

4.0

Very unfriendly staff.

Rating:

3.0

All the staff was friendly and helpful. They didn't have the trailer I reserved despite the site saying two were available the night before when I scheduled it, but I got something close enough that worked just fine. The trailer I got had an under-inflated driver's side tire that went almost all the way flat when loaded to 80% weight capacity. I was really happy with my experience overall and will be renting here again soon. Only at three stars because I didn't get what I reserved and the under-inflated tire.

Rating:

2.0

The U-Box service would have been so convenient if done properly. Customer Service was poor. Different answers from agent to agent. U-Haul changed the date of our arrival without alerting us. Despite being told we would receive a call, we had no contact from the truck drivers when they were on the way for pickup or drop off. Our U-Box was delivered without the Water Resistant Cover. Along the way someone took it off.. this makes the U-Box no longer water resistant which completely changes the terms of what we agreed to. Our stuff was soaking wet. Thankfully we bought insurance, and have started the claim process. It was clear that the U-Haul agents had no communication with each other. This service was extremely disorganized and disappointing. I have been a customer of U-Haul for years and this was the worst experience I’ve had with them. Do better.

Rating:

4.0

Make your reservation for hitch installation at the Clarksville location! Online reservations confuse the issue. The UHaul web site overbooks, allows customers to wait, and creates long delays. The installer was just as frustrated as I was with my 6 1/2 hour wait. He did a good job but could not get to my hitch until 12:15 for my 10:30 appointment. All agree that the problem is not with the location but with the reservation protocol on the web site. Kudos to one office employee, Brooke Lynn, for easing me through my extreme wait.

Rating:

5.0

Great service, had a tire go bad entire to destination. Called u-haul and the came next day and changed the tire.

Rating:

1.0

Upon opening our storage unit to get our stuff out of it notice that there was Mouse Poop in the unit all over our furniture. Now we have to go and get our couches bed and Furniture professionally clean because of the poop and urine that was all over it. On top of that we went to get two items that we left in the storage unit out and put the code in the machine and we were denied access but luckily we were able to get our stuff out. On top of that when we purchase the unit the lock mechanism was broke the door was broke we had to Jimmy rig it because the general manager at the time did not want to drive 45 minutes to make sure that our items was Secure

Rating:

5.0

U-Haul pods are the best moving value! I will use them again.

Rating:

5.0

Pickup location was changed last minute to this location which meant I had to drive an extra 80 miles but the auto hauler was ready and in good condition so it worked out.

Rating:

5.0

Great motorcycle carrier did the job cheapest in town no need to improve

Rating:

5.0

it was almost like valet trailer return. smooth and efficient

Rating:

4.0

Great moving experience all around! Would highly recommend! We moved out of state and it was GREAT!

Rating:

3.0

When I went to go get the truck the employees was okay until they wanted me to move the truck I was renting which was blocked by a truck in front and in back and on the side. And the women employee wanted me to move the trucks myself 🙄 but once my cousin spoke up a male employee fix it and did his job. But on returning the truck I had very good customer service from a employee named Robert

Rating:

5.0

Servicio bueno

Rating:

5.0

I switched my drop off location after the bardstown road location would not return my calls or even be available to open the gate at their new storage location. My experience with Bardstown road left me frustrated never wanting to work with U-haul again. JEFFERSONVILLE on the other hand changed that for me and made the transition that much easier for me.

Rating:

5.0

Have been going to this location for more than 20 years. I have never been disappointed!

Rating:

4.0

Super quick and easy return. Guy came out of the shop and immediately took care of me. He was very helpful and efficient.

Rating:

5.0

Great experience. Staff was very friendly and helpful.

Rating:

5.0

Keep helping people like you are doing

Rating:

2.0

Took forever.

Rating:

3.0

Reserved equipment was not available, prior customer extended rental without my knowledge. I took what equipment was available at the time and made it work.

Rating:

5.0

I recommend not using the 24/7 Truck Share. This adds extra work for you the customer with no added savings.

Rating:

3.0

It took an hour to get my trailer. I already pre checked in. There was a new person trying to do my order and was super slow. The other gentleman left and went outside to help another person leaving the new person stranded for 30 minutes. They needed more help if they are going to train and gonoutaide to assist customers.

Rating:

3.0

There was only one woman at the office that seemed to be very helpful the other woman seemed a little rude, I had an extra lock on my storage unit and I was asking about it for some reason that was a funny joke to the other none helpful woman in the office. Unfortunately I don’t remember the good workers name but she also helped me end my one way contract so you could possibly fine her that way. Also don’t appreciate paying over 1,000 for a moving truck with a slipping transmission the whole time driving from SC to IN…

Rating:

5.0

Was very friendly and got me checked I. Very fast

Rating:

3.0

The delivery process was complicated by the poor the tools and software. Your human employees are overworked and seem to have to react a lot chaos in the processes. U-Haul should do better by employees and its customers

Rating:

4.0

this sitr is great but I feel that I was mislead at the scottsburg indiana site ( gardner st ) and the misleading cost me an additional $100 dollars because they had me return the truck to them insted of returning it to a closer site like in Jasper Indiana whic only 7 miles away from where i moved to. poor management and rude people. I would never reommend this site to anyone

Rating:

5.0

Keep up the good work

Rating:

5.0

None

Rating:

3.0

Price to high for the storage room thank you

Rating:

5.0

Do not post any of my personal information, please and thank you. My UBox experience was a very good one as the communication was excellent and the UBox was delivered and picked up on time. My questions were answered promptly by my personal representative, Debbie from Jeffersonville. She was available whenever I needed to contact her. I received phone calls and texts throughout the process. She was very helpful and personable. I received several phone calls and texts from the Manteca office regarding delivery and pickup of the UBox in CA. Overall great experience I would recommend this service to others.

Rating:

2.0

They didn't reserve my appliance dolly that i ordered & had to return original truck cause ramp wouldn't release. Caused me a 2hr delay. Wouldn't compensate my time & trouble.

Rating:

1.0

Rude.

Rating:

4.0

Friendly service and helpful Storage facility was clean outside area was lit up wish that storage unit had lighting

Rating:

2.0

My reservation was removed because I was late. I tried to call the store but I was not able to speak to a person , only a recorded message. Very dissatisfied with the customer service. .

Rating:

5.0

Great Service... Great Price... I have a Cargo Van for weeks and I love it... I keep getting the extended time! Thanks so much.

Rating:

5.0

Excellent service

Rating:

5.0

I would highly recommend to family and friends no need for improvement everything was simple and easy and the equipment was clean and well maintained and in very good condition.

Rating:

2.0

i was charged for being 3 hours early had to stand around while a crackhead gal did not make up her mind and walked out . note on YELP this site gets a 2 out of five stars ! i called the day before talked to a gal that was speaking in Ebonics and then hung up on me after she asked me 3 times what i was going to haul on the car dolly a 04 honda element every time she asked for the year ! after i said a 04 honda like a 2004 honda DUH . she hung up so i called the main office and vented to supervisor he handed me over to a gal that was helpful and comprehended the english language (im in the trucking biz yes I know 90% of the people are lost in space ) got it set up advised it would be before noon was the best I could do not knowing if I could get out of the office fast .I may have it two days So I got there the guy at the desk did get help for me to get hooked up and my one of my shop people drove the Honda on the dolly . was going to be charged just over $200 rent What happened to $44 a day ?? I put it in the wind got up to near Columbus OH and back By about 5:30 that same day ( was in the F 250 Tremor ) I was only charged the one day rent YAY and that was that . but do hire better office staff the lot man was more with it than the office people !

Rating:

1.0

We had some struggles, partially due to me needing to upgrade the size of the truck so we had a ramp. Service has never been a strong suit here but that's OK, price is right and I can wait. However, when an employee trying to help me commented on another employee hiding out in the garage on his phone. I am thankful my son had already left as the f-bomb-laced reply about where the employee helping me should go is not a good look. This location has always been a rough spot, but we'll be looking for another location going forward. I don't expect this review to change anything. But being abusive to another employee isn't helpful to your staff or customers.

Rating:

3.0

It took 45 minutes to get a truck I rented online. It shouldn't be this damn hard.

Rating:

4.0

Your smartphone app didn't allow uploading of images for odometer, plate, etc. The app didn't offer the option to select images for upload; it just uploaded a black square then provided a prompt that the image wasn't able to be read.

Rating:

2.0

Had no marker lights on trailer. totally dark at night time. Cars were blinking their lights and blowing horns at me. The UHaul guy said everything was working properly when I left. I even questioned before I left that I didn't think they were working. He said it was because it was daylight and that they would come on at dusk.

Rating:

5.0

Great experience! Hassle free, easy and convenient. Customer service/friendliness could be improved but very happy with U-Haul

Rating:

3.0

Staff was nice but the check in process took an excessive amount of time due to technology issues.

Rating:

5.0

Nothing all good

Rating:

5.0

trailers all ways clean but this week trailer lights quit working two hours away last week we couldn’t not take a trailer because the wiring was broken and pulled apart - we tried to fix the wiring but ther was more damaged wired under there trailer , i was refunded last week

Rating:

4.0

The vehicle I rented had a headlight on the driver’s side was out, the sun visor was broken and fell down in front of the driver’s view constantly, and found the left rear tire on the auto trailer was flat when loading the vehicle. Had to stop and air up the tire before returning home.

Rating:

1.0

I ordered a truck and tow dolly well in advance and confirmed the order. When we arrived Nono of their tow dollies were functioning. They told us we had to travel from the location to another location in Kentucky. We arrived to the second location to be told they knew nothing about a phone call from the first location and that they had no tow dollies. I called U-Haul and the person was going to send us to yet another location!! I told her that was unacceptable and it had already been proven that just because she said they had a dolly did not mean they actually had one. I stayed on the phone with her as she communicated with the Kentucky location where we were. After a long time the location somehow came up with a functioning tow dolly. We had worked all morning loading the truck. We had to use gas and mikes to drive the truck from location to another and back again. We were exhausted, thirsty and hungry. I was told I would be refunded $50 which I have BUT THAT IS NOT ENOUGH TO COMPENSATE FOR THIS LEVEL OF INEPTITUDE AND UNPROFESSIONALISM. I placed an order and no one checked to see if they could fill the order PRIOR to my arrival. I have filed one complaint and will file another. I expect to be compensated more than $50. If I am not I will use social media to share my story with others. And I will NEVER use U-Haul again. Carmen Stone

Rating:

5.0

I needed assistance with the lock box and an employee saw me struggling and came to help me. Very friendly staff.

Rating:

1.0

Absolutely the worst customer service I have ever received! The man I spoke with over the phone was extremely rude.

Rating:

1.0

I was yelled at and cursed at on pickup because when I said i pre paid, the customer service agent said there's no way. When she called her customer service representative, she was told I did pre pay for my uhaul. I never got an apology or anything after being SCREAMED at. While she was on the phone with her husband the whole time.

Rating:

1.0

I was told I couldn't store a new scooter in the unit I rented, so I went to another storage company that was reasonable.

Rating:

5.0

Very friendly and helpful

Rating:

4.0

When I arrived, it was quite busy with only one person behind the desk and a line of 4 waiting to be helped. Once there was about 2 left in line, there was another staff member who hopped behind the desk and helped me out. She was very helpful. Originally, I asked for a 5 x 12 unit which we filed all the paperwork for and I made my way out there to find it wasn't going to be big enough to fit all the items i needed to store. I had to go back and try and transition into a bigger unit, which the staff member was very kind in doing that procedure for me. There were a few bumps where the key to get into the storage area didn't work so I had to go back and forth a few times until we got it right. Once i went to the bigger unit she switched me to, there was a problem with one of the doors not locking, which i went back into the office and spoke to them about. Although, frustrated with the situation, she was very kind in helping me file more paperwork to transfer me into another unit of the same size. So, in this case, third one was ultimately a charm. The unit was clean and just what i needed. The reason its not 5 star rating was for the trouble i had to go through and the unit that was busted. Another than that the place was well kept, and staff for the most part were more friendly to me than to each other.

Rating:

5.0

Busy place - but well maintained and staffed. We appreciated the easy location and the reasonable storage rates. Thank you.

Rating:

5.0

The agent that has helped me every time is great! She is friendly, helpful, and patient, even though she's always super busy. She handles a line of customers with ease, she doesn't get rattled. It is a pleasure working with her.

Rating:

5.0

Great deals great service

Rating:

5.0

The unit still had stuff in it, but it's ok. They apparently didn't know. Staff were fun, but not in any particular rush to help, but I was in a rush. Still, good experience

Rating:

4.0

The only problem I had with it was I moved out on Sept. 7 and they sent me a bill for the next month when I told them when I rented the uhaul that my storage would be vacant and clean and they told me to leave the door open and take a picture wich I did . But other than that everything was good. Thank-you

Rating:

5.0

Very nice staff and helpful. Would highly recommend.

Rating:

5.0

The staff was highly trained and very professional all in all it was an excellent experience

Rating:

4.0

Above average.

Rating:

4.0

we got a unit that was on the end of a row. It had holes in the bottom of the siding allowing mice to get into the unit. thankfully nothing seemed to be chewed up. Other than the holes the unit was clean and dry.

Rating:

4.0

Staff was very helpful in any way. Would recommend this storage place

Rating:

3.0

One lady at the desk didn’t know what to do. There were dead mice around the unit and trash lying outside

Rating:

1.0

Was denied service for allegedly smelling like “marjijuana” the thing is I was involved in a house fire. I only had clothes from the fire. Went to move my belongings from being homeless and then they accused me of smelling like marijuana and refuse my service because my clothes smelled like smoke.

Rating:

5.0

Excellent staff & great service. Would definitely recommend to friends and family. Thank you all.

Rating:

5.0

The moving experience I had which was very sudden, was very good with this U Haul, they were as helpful and as efficient as anyone could ask. I needed a truck and a place to store my belongs “Immediately” and didn’t have much time to accomplish the tasks at hand. They led me through the move and relieved the pressure which could have added to my already chaotic day. I’d like to mention that during our relationship I had a heart attack which took all of my attention and was my number 1 priority, I had completely lost track of what and even where I had stored my possessions. I finally went to retrieve things, and found I was several months in arrears and was naturally in dire straights. The gentleman who I assume was in management, was the most companionate person I’ve had the honor to meet in most of my 69 years on this planet. Adjusting my payoff balance to something I could afford was wonderful and beyond that he’d allowed me time to collect my belongings, saving me even more pressure. Thank you and God bless the U Haul and their wonderful staff at 365 Eastern Blvd in Clarksville, Indiana. Sincerly, G. Corolis

Rating:

5.0

love them at this location!!!!,😍😘😀😁😊😊

Rating:

4.0

The only problem was with the card swipe for the access gate But they gave me a temporary code and the next day when I went back, my card worked.

Rating:

3.0

I was a couple days late on payment for one of my units. A red lock was placed on. Even after it was paid I went a full 21 days with nobody taking it off. I kept calling and they kept saying they were heading out to do it. It took for me to tell them I was at the unit waiting and threw in a few curse words for someone to finally come allow my access.

Rating:

5.0

Great service

Rating:

5.0

My U-Haul has always been the friendliest place that I know!

Rating:

5.0

Friendly, cleanliness and accessibility

Rating:

5.0

Very fast friendly service

Rating:

4.0

One of the best team I like working with

Rating:

5.0

Great clean friendly fast service

Rating:

2.0

Mice poop everywhere in units

Rating:

5.0

I love the friendly people at this location. They always made me feel welcome and part of the community. I had always used this location, even when lived up the street from another U-Haul I came back to this location. I usually recommend this location to friends and family if they need to move or need a truck. I will also keep coming back to this U-Haul location.

Rating:

1.0

Mice droppings were found in all of my belongings. My clothes, books, etc are ruined. This is totally unacceptable. I was told by someone at the U-Haul storage place that this is a known issue at least since November 2022 and I only had my items in storage from July 1-July 22, 2023 so for my belongings to be ruined by mice droppings means that the mice infestation is totally uncontrolled. I have called corporate and hopefully they will do something about this. I really feel there should be a sign or some type of notice prior to renting storage space with a known mice infestation problem. I thank you for being honest after the fact but that doesn't help the fact that my stuff is ruined and that I have to file a claim to get this problem resolved.

Rating:

2.0

The experience itself was great - friendly, helpful people, etc. The problem was the unit itself. The mice infestation was horrible! They ate through boxes and plastic containers. When I got the stuff to my new apartment, not only was everything thoroughly covered in mouse droppings, I had live mice jumping out, dead mice in my clothes, blankets, etc. They even got into my dog's bed. It was absolutely horrible! I left all of the mouse poop on the floor of the unit so that you could see just how bad it is. Once you get that taken care of it will be a nice place for storage.

Rating:

4.0

Overall experience was good. Great customer Service. However, I've been overcharged on my account and need to be reimbursement 94.95. We closed this account on 7/11/23.

Rating:

5.0

No problem at all. Fast, friendly and easy access.

Rating:

5.0

The ladies are always so nice & helpful friendly and easy to deal with. I have used them several times and will continue to recommend them Ty is great as well!! Thanks you guys are appreciated 😁👍

Rating:

4.0

The 2 ladies there Sunday were very helpful explaining everything. I was stressing since Saturday and they made everything work out! Thanks ladies ....😁😁👍👍

Rating:

5.0

Very nice peoplle

Rating:

5.0

The best experience I’ve had with U-Haul was with this location… staff was absolutely phenomenal .

Rating:

4.0

There were mice feces every where. No dumpsters big enough for things we couldn't take. But...overall I Always use Uhaul...for years. Thank you

Rating:

5.0

Employee was very helpful respectful and respectful

Rating:

3.0

I moved in March of 2022 and moved out December of 2022. This facility has a problem with mice. I lost several nice pieces of furniture due to mice chewing through a mattress and couch cushions to find a warm home when things got cold. I was told that this was not the facilities problem. They do have traps in the units but I was never informed that they wanted to check the traps to be emptied or replace the bait in the ten months I was renting. I like U-Haul over other competitors and will probably use them again but will have to spend more money for an indoor climate controlled unit. Maybe that will help. Overall good experience, staff is friendly and I felt safe leaving my belongings in the location I was in without fear of break-ins or theft.

Rating:

5.0

Thank you so much for working with us!

Rating:

5.0

Mr.JP is a great person to have in the store hes the nicest guy there he helps with a smile and willing to work with people

Rating:

5.0

Good

Rating:

1.0

Worst experience I've ever had

Rating:

4.0

I think the units should have lights or the areas should have more lighting to be able to see inside of the unit at night. I also feel like if you pay for a month and move out before the month is over, you should be reimbursed for the days after the you moved out.

Rating:

5.0

I always use this location and everyone is always nice and very helpful.

Rating:

2.0

The customer service was non existing. I spoke to the lady checking in trucks and she blantedly ignored me for about a minute until I said “Hello, ma’am I asked you a question. She was literally in her phone and my face and did not care. Upon having to consult with her inside I said Hello how are you today. No response. So I spoke up and told her that I had just spoken to her and that she should have replied back. Honestly she was at work and should have spoke to me first. Her excuse was that she was tired because she got up 5 minutes before she was supposed to be at work. I politely schooled her on how to exhibit good communication and customer service skills regardless of what goes on at home. I’m a customer service manager so everything I experienced was a no go.

Rating:

2.0

My washer and dryer were stolen from my unit. The only people knew the unit couldn’t lock properly were me and the employees. I believe it was an inside job.

Rating:

5.0

Yall were very helpful and awesome

Rating:

1.0

This has been by far my worst experience with Uhaul. I will NEVER use Uhaul again. They charged me for another months rent upon checking out WITHOUT authorization to use my card. I will be taking this up with my bank and Uhaul. This was the tip of the iceberg for my complaints with the facility.

Rating:

5.0

James the manager at the Clarksville office is absolutely wonderful, he was nice,friendly and very helpful, I really appreciate everything he done for me and my family,very polite and friendly, great customer service from James,I would be happy to refer someone to James to do business, thank you James for being so nice and helpful and easy to talk too!!@

Rating:

5.0

Robert and James was great guy that helped out alot and went above and beyond to help with all my uhaul needs I will definitely be using the again in the future.

Rating:

3.0

Only problem that I had was there was a rat inside the storage unit and had chewed through some things.. and rat droppings was everywhere. For thos reason I would not recommend.

Rating:

1.0

Our storage building was broken into and no one from the facility contacted us to tell us. We went by one night to get something out of storage and found out our lock had been changed. It was after office hours so we had to come back the next day to find out why and to get in. That’s when they told us they had some break-ins. They acted like it was no big deal and when we questioned them on why they didn’t contact us they didn’t say anything. Several things were stolen from our building. And if we filed a police report I’m sure we would never see these things again because we have no idea how long ago this happened because no one from the facility contacted us. We are very disappointed in our experience.

Rating:

5.0

Great Staff

Rating:

1.0

Burglary is a common thing at this facility. And management doesn't care!!!!

Rating:

5.0

Great service...friendly

Rating:

5.0

Got me in and out quickly

Rating:

5.0

Three girls that work there Jennifer and jessica marshall and erica roberts are the sweetest most kind hearted people i ever met in my life i absolutely love them too death they deserve a raise. You cant ask for a better people then them.

Rating:

5.0

There are 3 girl's that work there erica Robert's jessica and Jennifer marshall there the best always helpful so sweet and kind absolutely love the they deserve a raise .

Rating:

5.0

The 3 girl's that work there jessica Marshall and Jennifer marshall and erica Robert's are awesome and sweet they all deserve a raise there helpful sweet and so very nice and awesome.

Rating:

3.0

Moving into and out of the storage room, there were other rooms where garbage and other items were left out in the aisles. If this had been picked up on a regular basis, I would have given the facility a higher rating.

Rating:

5.0

Staff helpful

Rating:

5.0

For the move in day, So far things have went smoothly.

Rating:

3.0

Unit was pretty dirty when I got it, Some of your staff in Clarksville, Indiana really need attitude adjustments. I needed a truck from that facility 2 different times and could not get one and the attitude I got was ridiculous I had to get a truck from Penske to unload my U-haul storage unit.

Rating:

2.0

by no on #6 i mean not really. there was dead mouse and bags of old food in the unit when we got there. definitely a terrible first impression but i needed to put my stuff somewhere

Rating:

3.0

I had mice in my storage unit which got into all my storage boxes. I’ve had to disinfect and clean a huge number of boxes that had priceless items stored within them. This infestation occurred early on and there was obviously a large number of mice. I mentioned the mice to the staff.l, but all they said is they would set traps outside the unit and that was it. The price for my unit was rather high for storage. I missed one payment on time one time and paid it within days of missing. They sent me at least 5 letters in the mail about the same issue. One late notice should suffice or in the 21st century, a text would be more sensible.

Rating:

3.0

The end result was good, but getting there was sometimes a challenge. I can’t recall a time when I was in the store without having to wait 15 minutes or more for service.

Rating:

5.0

Everyone was very helpful.

Rating:

1.0

I am amazed to be asked to rate my experience, both because the location is aware of the disastrous outcome of my stay and the total indifference to the situation exhibited at the time. The unit I rented, 264, was broken into and items taken. The replacement value of the stolen items, $450-500, far exceeds the difference I would have paid at a more reliable storage facility. No effort was made to inform me of the theft, nor any offer made to review the video record that is supposedly kept. When I discovered the break-in the staff acknowledged it but could not tell me exactly when it occurred, despite ubiquitous signage about "24-hour monitoring" and "no access without authorization". I don't expect any response or further action, given the lack of response when the theft was relatively fresh, but I will certainly not recommend or endorse this location.

Rating:

4.0

First time having a storage unit but the employees where very friendly even though some of the customers where not, so kudos to them.

Rating:

5.0

Robert is the best person I have had any dealing with and made my moving transition the easiest possible.

Rating:

3.0

I never interacted with staff with COVID-19 sickness in the US. My storage units door was so horrible I always had to have someone with me to raise the door up. It really needs to be repaired.

Rating:

4.0

Check engine light on in Chevy 9’ Cargo Van

Rating:

1.0

Had over $13,000 worth of sneakers stolen from my unit. My lock wasn’t tampered with. The walls in the unit don’t even come up all the way to the ceiling, so people can go over the wall from unit to unit without even having to enter through the front. Absolutely ridiculous. I WILL NOT EVER recommend this location to anyone.

Rating:

5.0

Ms. June was amazing. So friendly and helped me get everything I needed. I would absolutely recommend her, and the location on Eastern Blvd in Jeffersonville Indiana.

Rating:

3.0

Several times during my rental interval, the gate was broken on the open position. Durinq the business day, the gate was left open. The unit had debris on the floor when I moved in and more debris, a mud dauber’s nest, and numerous spider webs as the doors Were not wind proof, and the latching often stuck. My rent increased once in that interval with No improvements visible.

Rating:

2.0

I had items stolen out of my storage unit. I went to tell the people in the office and they told me it has been happening lately and all I can do is call the police to file a police report. No customer service at all, not an I'm sorry that happened or anything. Every time, I went to my storage unit there was always trash just laying outside of it for weeks. I am aware that they didn't know it was going to happen but of course, all of the cameras were facing the other way. I am very disappointed and will never use UHaul again.

Rating:

4.0

Great service. Great prices

Rating:

5.0

Excellent customer service staff, friendly and courteous.

Rating:

2.0

It would have been a better if you kept your word and threw in the lock for free like you promised!!!!

Rating:

1.0

Everything was good till I moved out. But a week later I’ve bin charged to my credit card when the unit is empty. I call 4 time on the 13th and send email to the branch manager no response or call back. I will appreciate if the issue will resolve. Thank you Yo can reach me at 786-566-0127

Rating:

2.0

Was overcharged for mileage. Manager called me a liar when she called and refused to listen. Have always used uhaul but will do whatever I can to avoid in the future. Hope you can get things fixed

Rating:

5.0

Very curtious, informative and nice people.

Rating:

4.0

Great place

Rating:

4.0

Manager & staff are wonderful! Does have a rodent problem

Rating:

5.0

Both employees in the store were very nice, I was taken care of in minutes. I have used Uhaul before and never had any issues. Recommend highly!

Rating:

3.0

The insulation in the ceiling was falling down and had not been secured before moving in. There was a real mouse problem, I had mouse poop in nearly every box.

Rating:

4.0

Every time I need a storage unit, I go to uHaul. I doubt that’ll change!

Rating:

5.0

Jake was wonderful,and very quick working on my contract

Rating:

5.0

The staff was very pleasant.

Rating:

4.0

Quick and Easy to do thanks

Rating:

5.0

A

Rating:

5.0

Great service

Rating:

5.0

Everyone was very nice and helpful!!

Rating:

1.0

I had made several temps to ask them about my refund. I waited for the manager Amber to call me back and never received any call from her. I feel like if I moved out before the date there's no charge

Rating:

5.0

Great staff

Rating:

5.0

Fast speedy service with knowledge of the space I needed and great service with almost a smile.

Rating:

5.0

Nice storage place. Friendly workers

Rating:

5.0

Friendly and helpful staff.

Rating:

5.0

I appreciate Amber she helped me so much ,thanks

Rating:

3.0

No comment

Rating:

4.0

Overall good experience. However, there was no electricity to the outlet or light outside of our storage unit and the employee said that they didn’t run electric to those outlets and won’t ever do it.