Customer Reviews for U-Haul Moving & Storage of South Clarksville

Rating:

5.0

James the manager at the Clarksville office is absolutely wonderful, he was nice,friendly and very helpful, I really appreciate everything he done for me and my family,very polite and friendly, great customer service from James,I would be happy to refer someone to James to do business, thank you James for being so nice and helpful and easy to talk too!!@

Rating:

5.0

Very Nice employees. Helpful and my experience went smoothly!

Rating:

1.0

I reserved my truck & appliance dolly on a Tuesday for that following Saturday for me to pick up. They didn't have the truck I ordered NOR the appliance dolly. So they rented me a truck that had NO RAMP and they had NO appliance dolly. I reserved these items 4 days in advance. They had a man that was in line before me demand for a truck with a ramp to use for 2 hours... I believe they gave my truck reservation to that person due to the person got the truck and the dolly that I had reserved. I WILL NOT EVER RECOMMEND UHAUL to any of my friends, family and will be posting this on my social media pages as this has been the worst experience I've ever received with uhaul. You have definitely lost a loyal customer.

Rating:

5.0

Very easy pick up and drop off!

Rating:

3.0

The truck that i rented was in need some mechanical maintenance. The tpms light was on for practically the entire trip. The brakes weren't the greatest and the fan belt will be in need of replacement soon. Overall the truck just looks like it needs to be sold at auction. 130k miles have not been too kind.

Rating:

5.0

Nothing, thanks

Rating:

1.0

Fix your online reservation system. When people reserve online, they expect to get the exact truck on the exact day at the exact location. Moving is stressful enough without being told that your reservation that was made a week ahead of time is not available for 100+ miles away. We had to settle for a very small truck in a smaller time frame in an inconvenient location. Fix it or don't allow online reservations that don't mean anything!!

Rating:

1.0

I wouldn't recommend U-Haul to anybody after the fiasco we went through with this rental. In fact I'd probably tell them to run the other direction!

Rating:

3.0

We requested 2 furniture movers and the employee said "sorry we don't have any,but you can buy them from us". So you have them for sake but not for rent. Then they tried to over charge me for gas when the truck only traveled 11 miles.

Rating:

2.0

Your online check out system is awful. It kicked me out 6 times while trying to show a photo of the odometer, thus causing me to be charged. I tried to call to get assistance but the wait was 60 minutes. I'm moving, I don't have time for this. Please stop taking advantage of people. It seems intentional on your end.

Rating:

4.0

The only thing for us was there was no appliance dolly or furniture pads available.

Rating:

1.0

Fix truck and refund me fuel$

Rating:

1.0

The inside staff is very rude, while I was working with a new person that was already being helped by another team member, Walter had to keep chiming in which was rude. I reserved dollys but when I went to pick up there wasn't any for me. I was told I would be charge the full amount and the money would not come out of my account until I return the truck however the money came out and I had to call for the refund. Also it was noted I didn't put enough gas in the truck but I did as I only went 25 miles in the truck so I am not for sure how I didn't have enough gas. If I use U haul again and that is a big if then I will make sure to take pictures before and after. To rent a 10' truck and drive it 25 miles it cost me 83 dollars which is crazy in my opinion.

Rating:

4.0

Everything went as planned

Rating:

4.0

Need more trailers

Rating:

5.0

Great experience will use again

Rating:

2.0

Rental truck was to expensive, and not clean, also was smelly

Rating:

1.0

My reservation was switched 3 times only for me to be given a truck that had a busted headlight.

Rating:

1.0

Have rented cargo vans for years at this location & other U Haul locations using a debit card and this one time told it had to be credit card - didn't have one so they gave us a 17 foot truck with 183,000 that went 0-60 mph in about 3 minutes & I had to lift my wife into the truck because it had no steps

Rating:

4.0

Improvement in cleaning the vehicles is suggested. When I opened the U-Haul, in the rear, I had to let the truck air out for about 2 hours because of a strong unknown order that smelled of gasoline, propane, or varnish.

Rating:

2.0

The guy that waited on me was an a-hole. Very rude. Terrible customer service. Couldn't get his name because his badge was turned around. But he had a beard and missing several teeth. He acted like I was bothering him and I was the only person in the office at the time.

Rating:

3.0

Uhaul was never cleaned. Very bad pear and cigarette smell. Ash gray had cigarette butts and ashes, windows were filthy, seats dirty, ceiling dirty, just everything absolutely gross. I would not recommend due to how nasty the uhaul was. It was so bad I felt I needed a shower after driving it 15 min home from pick up. Auto transport was scheduled for pick up at east oak st in Louisville KY location called to confirm pick up and there wasn't a auto transport returned yet. Called the next day and it still wasn't back. This is after numerous calls and failed answered and return calls. Finally the 800 number found one and got it to the Jeffersonville location and I could pick it up. This caused a delay in my travels and forced me to make a 16 hour drive in one shot straight through.

Rating:

5.0

Robert and James was great guy that helped out alot and went above and beyond to help with all my uhaul needs I will definitely be using the again in the future.

Rating:

1.0

Reservation was made at a different location for a different size. I had to drive 20 miles out of the way to get this one, at $0.79/mile

Rating:

5.0

Great customer service

Rating:

5.0

My experience was amazing. Couldn't have went to a better location.

Rating:

3.0

Pickup location was very helpful. Drop off location seemed inconvenienced by me wanting to turn equipment in.

Rating:

2.0

Better employees that know what they doing

Rating:

1.0

I was overcharged for a day and some mileage. I was supposed to be given a refund and still have not to receive it. This was Thursday.

Rating:

1.0

Staff was very unfriendly and frankly indifferent about anyone being there. The trailer was dirty and the pads were thrown in the trailer unfolded. They have the equipment but the last two times I went there both people were just short of rude, and offered no additional help. This last time was the manager! Will never go back! Would strongly suggest a mystery shop by corporate!

Rating:

3.0

Only problem that I had was there was a rat inside the storage unit and had chewed through some things.. and rat droppings was everywhere. For thos reason I would not recommend.

Rating:

3.0

It was disconcerting & panic-inducing to arrive today, 07/01, to pick up the truck I had rented on Wednesday, 06/29, only to be informed that the store's records showed I rented a truck for 06/29. It was my oversight to not check the reservation date, but the Customer Rep and I discussed the need for the vehicle today, not the day the reservation was made. Fortunately, another truck was offered and though it was much larger than what I needed, I was able to get my job done.

Rating:

3.0

I was asked where I was going and still checked for only 30 miles so everything was incorrect. I'm the long run it turned out good as the overage was reversed on my credit card. But a real mess.

Rating:

4.0

My customer rep was very patient, friendly and professional

Rating:

2.0

I needed to speak to an agent regarding a contract change. No one was at the counter and when they returned we were told just to leave keys in truck. I ended up being overcharged because we were not able to speak with counter person.

Rating:

5.0

General manager wasn't too welcoming

Rating:

1.0

Lied about my gas hand, I took a picture.

Rating:

3.0

Have requested equipment at requested location. Working windshield wipers and working air would have been nice as well. The staff was helpful and did what they could with the situation.

Rating:

3.0

We did not receive a dollie to move our boxes with. Also the seatbelt on the passenger side was strapped around the seat and we could not get it undone. Our passenger had to sit in the middle seat or else they would not have a seatbelt.

Rating:

5.0

Nothing, excellent experience with Robert

Rating:

5.0

Excellent customer service. The whole process & experience was great. Thank you!

Rating:

5.0

Maybe make CHECK-IN a little easier with a PRE-CHECK in page. Some Check-IN question could be answered online, before arriving for normal check-in. Otherwise everything went well!

Rating:

1.0

Our storage building was broken into and no one from the facility contacted us to tell us. We went by one night to get something out of storage and found out our lock had been changed. It was after office hours so we had to come back the next day to find out why and to get in. That’s when they told us they had some break-ins. They acted like it was no big deal and when we questioned them on why they didn’t contact us they didn’t say anything. Several things were stolen from our building. And if we filed a police report I’m sure we would never see these things again because we have no idea how long ago this happened because no one from the facility contacted us. We are very disappointed in our experience.

Rating:

5.0

Easy, fast check in and drop off, professional staff

Rating:

3.0

The process took a long time to get the truck we rented. They need to explain how to return trucks after hours.

Rating:

5.0

Fast service!!

Rating:

4.0

Moving accessories were not available as order online. I even called a couple of days in advance to verify. No appliance dolly or furniture dolly were available.

Rating:

2.0

We reserved a pick up truck with a trailer at the New Albany location. We were told we would receive a confirmation phone call on Wednesday. We received no call. Once we got the email confirmation it told us we had to go to this location (farther from our house - more money per mile and for gas). When we got there (after my husband stood in line for almost an hour) they gave us a big box truck and a trailer - once we asked about it they said they don't do pickup trucks at that location. We complained because the location we were going to was small and we're nervous to drive such a huge truck there. We KNEW what we needed and reserved what we needed. It took us 2 hours to maneuver the box truck up and down a tiny drive way. We called trying to get assistance and were on hold For a ridiculous amount of time. Our very simple move took 3x as long due to the truck. When we talked to several friends - they all said they had similar experiences with U-Haul. The worst part was that when we returned the giant truck, there were several pick up trucks (the employee said “we don't do pick up trucks here.” Overall a very unnecessarily frustrating situation!

Rating:

4.0

The online check-in and local check-in redundancy is a waste of time. This process can be improved. Asking for 3 personal contacts to rent a trailer is absurd.

Rating:

3.0

drove 14 miles put 2 gals. gas was billed for gals ,does this little 10 ft. truck get less than 4 miles per gal?

Rating:

5.0

Great Staff

Rating:

1.0

Burglary is a common thing at this facility. And management doesn't care!!!!

Rating:

5.0

Great service...friendly

Rating:

5.0

Got me in and out quickly

Rating:

5.0

Three girls that work there Jennifer and jessica marshall and erica roberts are the sweetest most kind hearted people i ever met in my life i absolutely love them too death they deserve a raise. You cant ask for a better people then them.

Rating:

5.0

There are 3 girl's that work there erica Robert's jessica and Jennifer marshall there the best always helpful so sweet and kind absolutely love the they deserve a raise .

Rating:

5.0

The 3 girl's that work there jessica Marshall and Jennifer marshall and erica Robert's are awesome and sweet they all deserve a raise there helpful sweet and so very nice and awesome.

Rating:

3.0

Moving into and out of the storage room, there were other rooms where garbage and other items were left out in the aisles. If this had been picked up on a regular basis, I would have given the facility a higher rating.

Rating:

5.0

Staff helpful

Rating:

5.0

For the move in day, So far things have went smoothly.

Rating:

3.0

Unit was pretty dirty when I got it, Some of your staff in Clarksville, Indiana really need attitude adjustments. I needed a truck from that facility 2 different times and could not get one and the attitude I got was ridiculous I had to get a truck from Penske to unload my U-haul storage unit.

Rating:

2.0

by no on #6 i mean not really. there was dead mouse and bags of old food in the unit when we got there. definitely a terrible first impression but i needed to put my stuff somewhere

Rating:

3.0

I had mice in my storage unit which got into all my storage boxes. I’ve had to disinfect and clean a huge number of boxes that had priceless items stored within them. This infestation occurred early on and there was obviously a large number of mice. I mentioned the mice to the staff.l, but all they said is they would set traps outside the unit and that was it. The price for my unit was rather high for storage. I missed one payment on time one time and paid it within days of missing. They sent me at least 5 letters in the mail about the same issue. One late notice should suffice or in the 21st century, a text would be more sensible.

Rating:

3.0

The end result was good, but getting there was sometimes a challenge. I can’t recall a time when I was in the store without having to wait 15 minutes or more for service.

Rating:

5.0

Everyone was very helpful.

Rating:

1.0

I am amazed to be asked to rate my experience, both because the location is aware of the disastrous outcome of my stay and the total indifference to the situation exhibited at the time. The unit I rented, 264, was broken into and items taken. The replacement value of the stolen items, $450-500, far exceeds the difference I would have paid at a more reliable storage facility. No effort was made to inform me of the theft, nor any offer made to review the video record that is supposedly kept. When I discovered the break-in the staff acknowledged it but could not tell me exactly when it occurred, despite ubiquitous signage about "24-hour monitoring" and "no access without authorization". I don't expect any response or further action, given the lack of response when the theft was relatively fresh, but I will certainly not recommend or endorse this location.

Rating:

4.0

First time having a storage unit but the employees where very friendly even though some of the customers where not, so kudos to them.

Rating:

5.0

Robert is the best person I have had any dealing with and made my moving transition the easiest possible.

Rating:

3.0

I never interacted with staff with COVID-19 sickness in the US. My storage units door was so horrible I always had to have someone with me to raise the door up. It really needs to be repaired.

Rating:

4.0

Check engine light on in Chevy 9’ Cargo Van

Rating:

1.0

Had over $13,000 worth of sneakers stolen from my unit. My lock wasn’t tampered with. The walls in the unit don’t even come up all the way to the ceiling, so people can go over the wall from unit to unit without even having to enter through the front. Absolutely ridiculous. I WILL NOT EVER recommend this location to anyone.

Rating:

5.0

Ms. June was amazing. So friendly and helped me get everything I needed. I would absolutely recommend her, and the location on Eastern Blvd in Jeffersonville Indiana.

Rating:

3.0

Several times during my rental interval, the gate was broken on the open position. Durinq the business day, the gate was left open. The unit had debris on the floor when I moved in and more debris, a mud dauber’s nest, and numerous spider webs as the doors Were not wind proof, and the latching often stuck. My rent increased once in that interval with No improvements visible.

Rating:

2.0

I had items stolen out of my storage unit. I went to tell the people in the office and they told me it has been happening lately and all I can do is call the police to file a police report. No customer service at all, not an I'm sorry that happened or anything. Every time, I went to my storage unit there was always trash just laying outside of it for weeks. I am aware that they didn't know it was going to happen but of course, all of the cameras were facing the other way. I am very disappointed and will never use UHaul again.

Rating:

4.0

Great service. Great prices

Rating:

5.0

Excellent customer service staff, friendly and courteous.

Rating:

2.0

It would have been a better if you kept your word and threw in the lock for free like you promised!!!!

Rating:

1.0

Everything was good till I moved out. But a week later I’ve bin charged to my credit card when the unit is empty. I call 4 time on the 13th and send email to the branch manager no response or call back. I will appreciate if the issue will resolve. Thank you Yo can reach me at 786-566-0127

Rating:

2.0

Was overcharged for mileage. Manager called me a liar when she called and refused to listen. Have always used uhaul but will do whatever I can to avoid in the future. Hope you can get things fixed

Rating:

5.0

Very curtious, informative and nice people.

Rating:

4.0

Great place

Rating:

4.0

Manager & staff are wonderful! Does have a rodent problem

Rating:

5.0

Both employees in the store were very nice, I was taken care of in minutes. I have used Uhaul before and never had any issues. Recommend highly!

Rating:

3.0

The insulation in the ceiling was falling down and had not been secured before moving in. There was a real mouse problem, I had mouse poop in nearly every box.

Rating:

4.0

Every time I need a storage unit, I go to uHaul. I doubt that’ll change!

Rating:

5.0

Jake was wonderful,and very quick working on my contract

Rating:

5.0

The staff was very pleasant.

Rating:

4.0

Quick and Easy to do thanks

Rating:

5.0

A

Rating:

5.0

Great service

Rating:

5.0

Everyone was very nice and helpful!!

Rating:

1.0

I had made several temps to ask them about my refund. I waited for the manager Amber to call me back and never received any call from her. I feel like if I moved out before the date there's no charge

Rating:

5.0

Great staff

Rating:

5.0

Fast speedy service with knowledge of the space I needed and great service with almost a smile.

Rating:

5.0

Nice storage place. Friendly workers

Rating:

5.0

Friendly and helpful staff.

Rating:

5.0

I appreciate Amber she helped me so much ,thanks

Rating:

3.0

No comment

Rating:

4.0

Overall good experience. However, there was no electricity to the outlet or light outside of our storage unit and the employee said that they didn’t run electric to those outlets and won’t ever do it.