Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Would have been nice to have been greeted upon walking into the store. Not a hi/hello or how can we help you. Did not bother to check lights on trailer once it was connected to our truck.
We found some Ash in the truck from the previous driver. Other than that service was well! They did give us $5 off for that.
Stay exactly the same and keep a great staff on board. Very professional.
Wear a mask.
Made a thousand mile trip with no problems.
This was a full service uhaul store and very professional.
Every thing was fine...and the lines were not long...Thank you.
I don't see how Robert can make it any better than the service He's providing now.
Robert is the best person I have had any dealing with and made my moving transition the easiest possible.
Get what u pay for when u pay for it. Services on equipment trailer brake locked up on me and tore up my customer's property about $4000 dollars maybe more waiting on est.
Make sure the cab of the car was cleaned before use
Fast, friendly service late on Saturday.
Turned the truck in 14 hours early, when I reserved equipment like hand trucks, furniture dollys, none of them were available. So much for reserving them... picked the truck up with 3/8 to a 1/4 tank and dropped it off with the same amount, still got charged a 30 dollar fuel filling fee and 17.50 for 5 gallons of gas... I'll never use uhaul again.
This was not me I don't live in The state where this transaction occurred at the address below please send me the copy of rental agreement Rental Pick Up Location U-Haul Moving & Storage of South Clarksville 365 Eastern Blvd Jeffersonville, IN 47129
Other than drive the truck, it couldn't have been an easier process picking up or dropping off.
Put dolly in truck like you say when picking up after hours. Have truck clean and not falling apart. I understand now why everyone recommends PENSKE rentals they may cost a little more but they are worth it to have better equipment and service
I did not receive my contract via email after I obtained the equipment so when i returned the equipment i was not aware if the gas level so i returned it on full to ensure i wasnt charged the refueling fee and I was unaware that if you returned the equipment after hours it was a $20 fee which i was charged because i was trying to be proactive and return it the night before. Im not sure what that $20 fee covered since they were closed and the key was in the night drip. I live less than a mile from the place So I would just through $20 away and not return it at 9am. I will go somewhere else next time.
Nothing. Everything was perfect.
Right door latch inoperable! Cab smelled!
The staff went out of their way to help us with a problem. I needed the trailer for longer then planned and they said no problem and when I did drop of off they were fast and efficient
I never interacted with staff with COVID-19 sickness in the US. My storage units door was so horrible I always had to have someone with me to raise the door up. It really needs to be repaired.
Make sure they getbwhat
They,,, always.. strive to do the best job,, and help the costomers,, the best they can,,
Check engine light on in Chevy 9’ Cargo Van
Exterior has not been cleaned exterior.
It was a great experience and the customer service was excellent.
Nothing. Great customer service.
The can reeked of cigarettes.
Wow. I was impressed! This was super easy. The van was clean. The representative on site was helpful and professional. I will use this service again and have already told several people about it.
Reserved truck was not available at pick up time. Had to take smaller box truck. Truck floor was vary dirty.
Great location and staff
Nothing my service was great and cory was a big help and very friendly.
Everything went very smoothly.
Everything was ok you don't need to do anything else. The staff went out of his way to help me with the move. Thank y'all very much. Earl
Over charged, I filled tank but still got charged gas
Very helpful.
Had over $13,000 worth of sneakers stolen from my unit. My lock wasn’t tampered with. The walls in the unit don’t even come up all the way to the ceiling, so people can go over the wall from unit to unit without even having to enter through the front. Absolutely ridiculous. I WILL NOT EVER recommend this location to anyone.
The online registration makes it a very fast a simple matter to rent equipment!
Charged for 23 gallons of fuel. Picked up on 1/2 tank and returned with 3/8 tank.No way we used 23 gallons
That store was fine as is.
Great customer service
Another great rental experience, thanks!!
Customer service was nice this time
Answer your phone
Staff very friendly.
Excellent customer service, the young lady helped us on all aspects of this transaction.
Employees were outstanding, took very good care of me. Thanks !!!!
Lot of dents cracked bumper. All noted. Only needs for a hour. Not sure it was Covid clean. We used our own wipes.
My overall experience with U- HAUL was really bad. But this specific location was very professional.
I reserved a motorcycle trailer a week before picking up, it was not available the day I needed it. The employees found a trailer that worked for me and it worked out, but I was disappointed I used the U-haul reservation system and it didn't work.
Checking in the truck when returning it is a long process
Look at customers reservation, I didn't receive items that I ordered online when reserving truck. Thought they were stored in back of truck. Didn't look in back until I got to my destination.
tried to check in online but malfunction of website prevented me from completing the process. At the rental site it took forever to check in because of computer system not functioning properly. All in all not a good experience.
Ms. June was amazing. So friendly and helped me get everything I needed. I would absolutely recommend her, and the location on Eastern Blvd in Jeffersonville Indiana.
Several times during my rental interval, the gate was broken on the open position. Durinq the business day, the gate was left open. The unit had debris on the floor when I moved in and more debris, a mud dauber’s nest, and numerous spider webs as the doors Were not wind proof, and the latching often stuck. My rent increased once in that interval with No improvements visible.
I had items stolen out of my storage unit. I went to tell the people in the office and they told me it has been happening lately and all I can do is call the police to file a police report. No customer service at all, not an I'm sorry that happened or anything. Every time, I went to my storage unit there was always trash just laying outside of it for weeks. I am aware that they didn't know it was going to happen but of course, all of the cameras were facing the other way. I am very disappointed and will never use UHaul again.
Great service. Great prices
Excellent customer service staff, friendly and courteous.
It would have been a better if you kept your word and threw in the lock for free like you promised!!!!
Everything was good till I moved out. But a week later I’ve bin charged to my credit card when the unit is empty. I call 4 time on the 13th and send email to the branch manager no response or call back. I will appreciate if the issue will resolve. Thank you Yo can reach me at 786-566-0127
Was overcharged for mileage. Manager called me a liar when she called and refused to listen. Have always used uhaul but will do whatever I can to avoid in the future. Hope you can get things fixed
Very curtious, informative and nice people.
Great place
Manager & staff are wonderful! Does have a rodent problem
Both employees in the store were very nice, I was taken care of in minutes. I have used Uhaul before and never had any issues. Recommend highly!
The insulation in the ceiling was falling down and had not been secured before moving in. There was a real mouse problem, I had mouse poop in nearly every box.
Every time I need a storage unit, I go to uHaul. I doubt that’ll change!
Jake was wonderful,and very quick working on my contract
The staff was very pleasant.
Quick and Easy to do thanks
A
Great service
Everyone was very nice and helpful!!
I had made several temps to ask them about my refund. I waited for the manager Amber to call me back and never received any call from her. I feel like if I moved out before the date there's no charge
Great staff
Fast speedy service with knowledge of the space I needed and great service with almost a smile.
Nice storage place. Friendly workers
Friendly and helpful staff.
I appreciate Amber she helped me so much ,thanks
No comment
Overall good experience. However, there was no electricity to the outlet or light outside of our storage unit and the employee said that they didn’t run electric to those outlets and won’t ever do it.
Everyone was very professional with their job. Facility was always well maintained. I would use this location again if the need were to arise.
