Customer Reviews for U-Haul Moving & Storage of South East Odessa
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

5.0

I They were awesome they wanked with me like no one ever has. A big thank you to the manager!!!

Rating:

1.0

after only a couple of months of being there we ended with a big infestation of some sort. it was so bad we lost our couches, dressers, some blankets, pillows & mattresses. I felt like we wasted our money. $145 is no joke. We have used other storage places & had a great experience. This was another level of disappointment

Rating:

5.0

Friendly and helpful he made this experience great.

Rating:

5.0

I got to the facilities and no one was there, none of the phone numbers worked because nobody answered them. I kept having to call the 1-800 number and they had a hard time finding anyone that could help me. It was a very bad experience. No working numbers and no one around to check me in. My card doesn’t work to open the gate and my code doesn’t work to open the gate.

Rating:

5.0

filled up truck too much more than we needed to

Rating:

2.0

I had issues every single time, except one, getting in the gate. Code wouldn't work, remote wouldn't work. I would have to call to get in and call to get out. The lock was extremely hard to get off. If I had to go to the office for anything, I would have to drive to a different location. This location is creepy. I have never seen another person there. I never went alone. I rented the storage room online, so I wasn't aware how desolate it was.

Rating:

5.0

Much Thanks, Love U-haul!!

Rating:

5.0

Very easy to do on mobile with peace of mind very nice place

Rating:

5.0

We have been U-hsul customers in Odessa for many years. Damian is the best! His customer service is top notch, 5 stars all the way!

Rating:

3.0

Office continued to charge my account after I moved out.

Rating:

5.0

I had no less than 3 camera’s facing my storage unit that I could see. I was able to access my unit at any hour or day of the week. The unit was dry and clean over the two years I stored my property there. I highly recommend Uhaul storage.

Rating:

5.0

Jeremy and the New G.M. D. Are the s%*%!!!Big handsome hunks. THANK YALL FOR EVERYTHING!!!

Rating:

1.0

I've had problems with this facility for awhile now. I do remember talking to a manager (Kelly Little) some years back who didn't help either. I'm so glad to be done with this place.

Rating:

5.0

My biggest problem was that I reserved the pods on the phone with a credit card and was told I could switch cards upon loading the pods. The day I was picking up the pods I personally watched him put the new card in. A day later the original card was charged. I went back watched his boss do the same thing the wrong card was still there. I received a notification that the big charge was about to come through. I called the hot line. The lady said the account was showing no payment and again took the other card information. I hung up with her and called the credit card company. They said the charge was pending. I told them everything I just typed and told them this charge was not authorized for this card and canceled the card. They are reviewing my objection now. I don't know what is wrong with your system but this has been a huge headache from the getgo.

Rating:

1.0

staff were extremely rude and immature. they ignored phone calls in front of other customers and attempted to take my cash “off the books” rather than charge in the uhaul system for services provided.

Rating:

5.0

♡♡♡♡♡♡♡

Rating:

5.0

Great service!

Rating:

1.0

Each experience with the locations in Las Vegas and odessa was subpar. 1st the day i booked my original uhual and the containers i got a call that they needed to change the reservation for the containers they ended up changing my reservation for my containers and my uhaul to be at the same exact time. As i was packing up my uhual i got a call from the absolute rudest employee i have ever spoken to, she asked me why i made the reservation and containers for the same time and asked me who I thought i was superMan i explained i didnt make then for the same time , that they had called and changed it. She then required me to move my container reservation to the next day which caused me to have to cancel my movers the day of then not have proper help the next day. It ended up pushing my entire move back one day and i had to pay a cancellation fee for my cleaners. When i called to have my containers delivered they dont deliver in Odessa so i had to get a unual. When i arrived they didnt even bring my containers down yet , even though i called ahead requested them To and made a reservation for the uhual. Once i was trying to unpack it I couldnt because one was bolted shut. So again had to stop and go back and get someone to come unblot it.

Rating:

5.0

jacob, the manager at this location, he is a rockstar. always eager to go out of his way to help whenever called upon. i’d recommend this place just for him.

Rating:

5.0

Staff was awesome.

Rating:

5.0

Very helpful. Always willing to help customers needs .

Rating:

4.0

Having trouble with v code

Rating:

5.0

We didn't receive the lock that was supposed to be included when doing an online move in.

Rating:

5.0

..

Rating:

5.0

I do not understand this survey, I have used this facility for about 10 years, I just called yesterday to make a monthly payment.

Rating:

5.0

Only thing was, there was no lock in my unit. So I put my own.

Rating:

5.0

I was there for 10 years and loved it. I moved out in October because I decided to purchase a storage building in my backyard. Because over the 10 year period I paid over 23,000. I was very pleased at uhaul and when it was AAA Storage that’s why I was there for so long. Thank you for taking care of me. I will recommend you guys in the future. If I had to rent again I would come back to you guys. Thank you

Rating:

1.0

I'm not satisfied with the service. I'm still waiting for this matter to be resolved. I find that the employees are very respectful and they try to help but I find that you get different information from each one and no one can do anything at all about anything. It's so stressful. 4 months still waiting.

Rating:

5.0

Good rates too

Rating:

4.0

All in store staff and phone support I talked to were excellent. However November 21st after 11PM I was unable to access the storage facility at Cargo Road listed as a 24 hr facility. There is a help number listed on the gate for after business hours. I called and left a voice mail requesting assistance/access. The call has not been returned. Thankfully I was only out there to get something, not trying to move out of town. I later called the office during business hours and found out storage access was during business hours only unless flagged otherwise. This was probably mentioned when I booked the storage unit but with everything going on I missed it. The employee flagged my account for 24 hour access and I was able to move out overnight. I work nights and sleep during the day. In the future I will continue to use U-Haul.

Rating:

5.0

Even though some water, unfortunately, made it into my storage unit, I definitely still recommend them. They were helpful any time it was needed, and easy to work with on my insurance claim.

Rating:

2.0

The unit assigned to me was already taken. I had to call and switch units. The lady at the Billy Hext location was very helpful and fixed the issues. Excellent customer service from her.

Rating:

3.0

The unit has a huge mound of ants in it, and the ceiling was falling apart.

Rating:

5.0

Everything was clean. The door to my unit was replaces to provide better security for the rental space.

Rating:

1.0

I rented an enclosed parking space several days ago. The staff member who helped me at the office was helpful and asked me to go by the unit to make sure the clicker worked to gain access to the facility grounds and the garage door to access my parking space. The clicker worked to gain access to the facility grounds but did not work for the garage door to my enclosed parking space. I notified the staff member who helped me, he apologized and stated I would have to contact his manager, at which point me provided me with his manager's business card. I have emailed the general manager, Jacob Meador twice about this issue and have yet to receive a response. I have simply asked when the garage door will be fixed and I also want my month's rent to be extended by the number of days it takes to get the door fixed. Today is day 6 of not being able to access my enclosed parking space that I have already paid for. Therefore, if I cannot access my space today I want my rent extended 6 days, if I cannot access my space by EOB tomorrow then I want my rent extended 7 days, etc. I would like an email update on the status of the garage door being fixed and confirmation of my rent extension. my email address is garret.m.davis0910@gmail.com.

Rating:

5.0

Great

Rating:

5.0

Great service! Nice and easy process.

Rating:

5.0

It was not on time because the U-haul storage didn’t have anyone to pull out the pods for the delivery guys to get it here on time. Otherwise everything was great!

Rating:

5.0

I was disappointed when I found out we would have to pick up the containers. We were told in Dallas they would be brought to us. On the other hand, I was very pleased it didn't cost anything except gas to go and get them, and we were able to pick them up 1 at a time. Thank you for all your help.

Rating:

5.0

Reserved and paid with no problem

Rating:

5.0

Loved it

Rating:

5.0

Jacob was very helpful in making sure I had the correct size unit for my needs and assisting with my auto-payment for the use of the unit. He was also helpful with returning the truck from my trip.

Rating:

5.0

I had to rent a space for a short time. They staff was on point and courteous. Went above and beyond to help accommodate my storage needs. Perfect transaction with this team.

Rating:

5.0

Thank you.

Rating:

5.0

Easy to deal with.

Rating:

4.0

We found roofing nails scattered around parking area. Would have expected regular inspection of area.

Rating:

5.0

Jacob, the manager is on top of things. Incredibly helpful. Refreshing to encounter his level of devotion to helping his customers.

Rating:

5.0

Used the facility for short term storage needs. Convenient, competitive pricing and the Manager Jacob was pleasant to deal with.

Rating:

4.0

Everything was pretty good; there was a couple of things that I would have prefer to know in advance of the storage rental: 1st - That the storage unit was a few miles from the site that I was dropp

Rating:

2.0

Units have no manned guard. Keycards and codes periodically fail to open the entrance gate. Had difficulty in scheduling a tour of the facility due to there being 1 employee. Storageunit has two doors

Rating:

5.0

My wife and I appreciate the excellent customer service and help that was provided to us at U-Haul Moving & Storage of South East Odessa. Thank you and we highly recommend everyone. Thanks Jacob!!

Rating:

5.0

Awsome

Rating:

5.0

The manager Jacob was very helpful and made it easy for my wife and I during this process of scheduling and pickup of our 6 UHaul boxes.

Rating:

3.0

No one in the office most of the time. Some employees not very dependable

Rating:

1.0

Kelly was a pleasure to deal with. I paid $262 a month for a safe environment but my RV was damaged and due to limited electrical service, all my batteries were dead. I will not recommend or return!

Rating:

5.0

I'm satisfied with the service I received from Uhaul and will continue to recommend you to other, and/or do business with you in the future. Thank you

Rating:

5.0

Everything turned out great...Thank you!