All in store staff and phone support I talked to were excellent. However November 21st after 11PM I was unable to access the storage facility at Cargo Road listed as a 24 hr facility. There is a help number listed on the gate for after business hours. I called and left a voice mail requesting assistance/access. The call has not been returned. Thankfully I was only out there to get something, not trying to move out of town. I later called the office during business hours and found out storage access was during business hours only unless flagged otherwise. This was probably mentioned when I booked the storage unit but with everything going on I missed it. The employee flagged my account for 24 hour access and I was able to move out overnight. I work nights and sleep during the day. In the future I will continue to use U-Haul.

Even though some water, unfortunately, made it into my storage unit, I definitely still recommend them. They were helpful any time it was needed, and easy to work with on my insurance claim.

The unit assigned to me was already taken. I had to call and switch units. The lady at the Billy Hext location was very helpful and fixed the issues. Excellent customer service from her.

The unit has a huge mound of ants in it, and the ceiling was falling apart.

Everything was clean. The door to my unit was replaces to provide better security for the rental space.

I rented an enclosed parking space several days ago. The staff member who helped me at the office was helpful and asked me to go by the unit to make sure the clicker worked to gain access to the facility grounds and the garage door to access my parking space. The clicker worked to gain access to the facility grounds but did not work for the garage door to my enclosed parking space. I notified the staff member who helped me, he apologized and stated I would have to contact his manager, at which point me provided me with his manager's business card. I have emailed the general manager, Jacob Meador twice about this issue and have yet to receive a response. I have simply asked when the garage door will be fixed and I also want my month's rent to be extended by the number of days it takes to get the door fixed. Today is day 6 of not being able to access my enclosed parking space that I have already paid for. Therefore, if I cannot access my space today I want my rent extended 6 days, if I cannot access my space by EOB tomorrow then I want my rent extended 7 days, etc. I would like an email update on the status of the garage door being fixed and confirmation of my rent extension. my email address is garret.m.davis0910@gmail.com.

Great

Great service! Nice and easy process.

Reserved and paid with no problem

Loved it

Jacob was very helpful in making sure I had the correct size unit for my needs and assisting with my auto-payment for the use of the unit. He was also helpful with returning the truck from my trip.

I had to rent a space for a short time. They staff was on point and courteous. Went above and beyond to help accommodate my storage needs. Perfect transaction with this team.

Thank you.

Easy to deal with.

We found roofing nails scattered around parking area. Would have expected regular inspection of area.

Jacob, the manager is on top of things. Incredibly helpful. Refreshing to encounter his level of devotion to helping his customers.

Used the facility for short term storage needs. Convenient, competitive pricing and the Manager Jacob was pleasant to deal with.

Everything was pretty good; there was a couple of things that I would have prefer to know in advance of the storage rental: 1st - That the storage unit was a few miles from the site that I was dropp

Units have no manned guard. Keycards and codes periodically fail to open the entrance gate. Had difficulty in scheduling a tour of the facility due to there being 1 employee. Storageunit has two doors

My wife and I appreciate the excellent customer service and help that was provided to us at U-Haul Moving & Storage of South East Odessa. Thank you and we highly recommend everyone. Thanks Jacob!!

Awsome