Customer Reviews for U-Haul Moving & Storage of South Los Angeles

4,215 reviews

11020 S Vermont Av   Los Angeles, CA 90044
(North of the 105fwy on Vermont, Limited Parking available while on site)

(323) 756-8744

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(323) 756-8744

11020 S Vermont Av
Los Angeles, CA 90044
(North of the 105fwy on Vermont, Limited Parking available while on site)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing, You did a Perfect Job 👌

Yvette S 
Rating:
5.0

Customer did not leave a comment.

cheraya j 
Rating:
4.0

keep up the good work,AND CONCERN OF YOU CUSTOMERS .

willie b 
Rating:
5.0

Yes

vilma m 
Rating:
5.0

Be a little more timely when truck is returned

ALFRED B 
Rating:
5.0

Customer did not leave a comment.

mario r 
Rating:
3.0

Customer did not leave a comment.

Victor N 
Rating:
5.0

Nothing, Everything was explained clearly. It was easy in and easy out. Your rep was polite and courtesy. She is the main reason I would recommend this location to a friend.

Donald L 
Rating:
5.0

Great customer service

Martha C 
Rating:
4.0

Everyone, I came in contact with was gracious!

Gwendalyn M  |  First Impressions 
Rating:
5.0

Everyone was so professional

RICHARD M 
Rating:
4.0

Customer did not leave a comment.

carmen d  |  First Impressions 
Rating:
2.0

I requested to handle all business at the counter. I had to take pictures of my ID using my phone. I also had to take pictures of the mileage and vehicle. I don’t work for U-haul and shouldn’t be required to pay for services and do U-haul job. Everyone doesn’t want to use their phones.

ANGEL J 
Rating:
5.0

Eric Q. was very helpful @ my pick-up and drop-off times. I appreciate the service I received. I'd definitely refer friends and family to this location.

Adrienne J 
Rating:
5.0

Customer did not leave a comment.

Ramona W 
Rating:
5.0

I reserved a truck and when I arrived the truck was ready and clean. The staff member was very professional and knowledgeable. He answered all my questions. Overall for me it was a great experience.

kimberly o 
Rating:
3.0

We had a reservation and we had to wait 40 min in line due to staff shortage then drop off location in the city we were dropping off had closed was no longer accosting U-Haul drop offs the location we picked up told us where to drop off so we had to find another drop off location on another day Overall everyone very disorganized

Demetra P 
Rating:
5.0

Customer did not leave a comment.

Marino V 
Rating:
5.0

Customer did not leave a comment.

Cathy P 
Rating:
4.0

Customer did not leave a comment.

Deshonna K 
Rating:
4.0

Customer did not leave a comment.

Amalia V 
Rating:
3.0

Customer did not leave a comment.

Bill B 
Rating:
5.0

Excellent

everardo n 
Rating:
3.0

The gentleman who was working outside was totally awesome wonderful customer service skills. The guy that was handling the inside was not pleasant at all. Would I recommend this establishment to friends yes but, I would warn them about the guy in the inside!

marlon t 
Rating:
5.0

Customer did not leave a comment.

ROSIE H 
Rating:
5.0

Luis and the whole staff was amazing! I loved my experience

Lorena M 
Rating:
5.0

Super professional and they had great customer service

mike e 
Rating:
5.0

Excellent customer service for Jimmy! I greatly appreciated him

ANGELA M 
Rating:
5.0

Service was quick and lovely

Cynthia J 
Rating:
5.0

Customer did not leave a comment.

JILLIAN K  |  First Impressions 
Rating:
5.0

Keep up the good work.

DIOMEDES C 
Rating:
5.0

Customer did not leave a comment.

Debra R 
Rating:
5.0

Customer did not leave a comment.

katherine b 
Rating:
5.0

Excelente

Juan R 
Rating:
5.0

Customer did not leave a comment.

Timothy W 
Rating:
5.0

Falta de información por parte de los empleados

cecilia g 
Rating:
5.0

Great job

wilter m 
Rating:
5.0

One of the cleanest Uhaul trucks I have ever rented. The staff greeted me, and was very profession.

Alisa I 
Rating:
5.0

The service was fast and available!

Jemel m 
Rating:
5.0

I Love my Uhaul on Vermont 110th Love you guys good customer service all the time.

ROSIE H 
Rating:
4.0

Window handle was broken..

marvina j 
Rating:
5.0

Customer did not leave a comment.

KATHERINE J 
Rating:
5.0

The employees are extra helpful and always friendly and knowledgeable about all their products. Love this Uhaul

Melanie M 
Rating:
4.0

More workers

Cassandra C 
Rating:
4.0

Customer did not leave a comment.

LETICIA T 
Rating:
5.0

Stay The Same In Customer Service.

betty w 
Rating:
2.0

Appointments are very poor. They told me to be there at seven and I was out of there about 830. The gentleman that helped me out in the morning was very rude and didn’t A question that I asked answer me. That’s very poor on the manager of that location. The reason I’m leaving this is because I own and run my own business and customer satisfaction is very important for me. The reason why because referrals are the way to go is someone really has the opportunity to read this message and can call me I would really appreciate it.

Ernesto V 
Rating:
3.0

Not chragr for a extra day when u return

RICKY S 
Rating:
5.0

Customer did not leave a comment.

ROSIE H 
Rating:
5.0

ALL GOOD

DARRYL L 
Rating:
3.0

I told the worker that my email number was wrong on the receipt. It is lisbykawanti9@gmail.com. When returning the vehicle to you, reminded the worker other than the first, the exact thing. The new worker who received the product back offered to give me the remaining balance on product rental in the form of two steps. The email receipt and the cash app card. Hopefully the transaction go smoothly.

Kawanti L 
Rating:
5.0

Customer did not leave a comment.

eduardo M 
Rating:
5.0

Employees are very courteous but slow. I will recommend this location to anyone looking to rent equipment

Ivory C 
Rating:
2.0

Need to be more costumer oriented Every time gets more complicated

Edgar L 
Rating:
5.0

Nothing to improve, the service was great. I have no complaints.

Crystal F 
Rating:
5.0

Great great rental van. I used it to move some furniture from an apartment courteous staff, clean equipment quick service thank you

Leonel S 
Rating:
3.0

The location was closed when i left truck. But I need to acknowledge the service at 964 Labrea where I dropped my car dolly. Calvin was the best! Very helpful. Made the turn in for the equipment a breeze. Excellent customer service skills. The lady who assisted me with my storage at inglewood was also very nice. But Calvin went above and beyond. Thank you Calvin

Lamisha M 
Rating:
5.0

Customer did not leave a comment.

Randy L 
Rating:
5.0

Your lynwood location need more dolly's I had to go to the Vernon location from south gate

JAMES D 
Rating:
5.0

Customer did not leave a comment.

Juan G 
Rating:
5.0

Great professionalism

derrick l 
Rating:
4.0

Both of the Customer Service Representatives were very professional, cordial, and accommodating.

OCTARVE M 
Rating:
3.0

Customer did not leave a comment.

micheal c 
Rating:
5.0

Customer did not leave a comment.

LATRON W 
Rating:
1.0

Make sure the equipment your renting is actually notably usable when booking.

Eric S 
Rating:
4.0

Customer did not leave a comment.

Cynthia K  |  Overall Experience 
Rating:
5.0

Service is perfect

Gerson q 
Rating:
5.0

Customer did not leave a comment.

Wuillian D 
Rating:
5.0

Customer did not leave a comment.

Randy L 
Rating:
5.0

Customer did not leave a comment.

toni H 
Rating:
5.0

Customer did not leave a comment.

JUANITA C 
Rating:
1.0

My experience at this location was horrible. I used the app and put all my information in and it didn’t take it. After several attempts it received it and set I was set, however when I arrived there I had to do the application all over again making me very late to my appointment. The employee was very nice but the whole experience was awful.

Madeline C 
Rating:
5.0

More associates to assist customers.

Cynthia K 
Rating:
5.0

Customer did not leave a comment.

Enrique S 
Rating:
5.0

The gentleman Louis was very nice and was helpful In answering your question and give you the best quote.

Regina M 
Rating:
5.0

Thanks Louis for being so helpful and nice. Remember 6969 LOL. Debra Randle

Debra R 
Rating:
4.0

Customer did not leave a comment.

mellone c 
Rating:
5.0

I Love them so much good customer service!!! The uhaul on Van Ness and Rosecrans has horrible customer service I ask the one of the workers to pull the box truck out and he told me their not allowed to pull it out once I signed the contract, at 110th Vermont the employees offer without you asking Once again GOOD Customer Service

ROSIE H 
Rating:
5.0

Nothing I can think of at this time

TERRY B 
Rating:
5.0

Customer did not leave a comment.

JERRI M 
Rating:
5.0

Customer did not leave a comment.

FERNANDO G 
Rating:
1.0

The operator on the phone sent me to 3 different locations. I drove over 60 miles to pick up my tractor. The cost I was expecting has doubled!!!! I booked the truck in Santa Clarita! I got it in Westmont! This was my worst experience using your service.

Aleksei K 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS M 
Rating:
4.0

Customer did not leave a comment.

LUCINO I 
Rating:
2.0

Customer did not leave a comment.

Edith P 
Rating:
5.0

Customer did not leave a comment.

Danielle H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos G 
Rating:
3.0

Tried to charge me 366.00 for a 30.8 mile trip. They I went 300 miles in two hours.

joseph i 
Rating:
5.0

Customer did not leave a comment.

antoine r 
Rating:
5.0

I love this place I use to work here and I love been renting from them for over 15 years highly recommended

Anthony S 
Rating:
5.0

Customer did not leave a comment.

Damion N  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CAMILLE F  |  Overall Experience 
Rating:
5.0

Manager was extremely mannerly great customer service.

Kimberly C 
Rating:
5.0

The staff and Manager was on point with the best Customer Service and also Excellent in solving any issues. I highly recommend this Uhaul location to my friends and family members. Thank you Manager for leading and excellent team. -AS

ALVARO S 
Rating:
5.0

Customer did not leave a comment.

Jorge G 
Rating:
5.0

Customer did not leave a comment.

Alejandro L 
Rating:
5.0

Customer did not leave a comment.

Danielle H 
Rating:
5.0

Nothing

micheal t 
Rating:
5.0

Customer did not leave a comment.

Luis G 
Rating:
5.0

Customer did not leave a comment.

shondell J 
Rating:
5.0

Bien trabajo

ELMER D 
Rating:
5.0

Very helpful with questions and customer service was nice, friendly also respectful would love to suggest others

kenneth m 
Rating:
5.0

Customer did not leave a comment.

perry b 
Rating:
5.0

Customer did not leave a comment.

anthoine d 
Rating:
4.0

The staff at this location is A1, very helpful and friendly. Got me in and out with ease and quality service.

Dustin B 
Rating:
4.0

Customer did not leave a comment.

KACY W 
Rating:
5.0

Customer did not leave a comment.

Danielle W 
Rating:
4.0

Customer did not leave a comment.

Ella T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alfred S  |  Overall Experience 
Rating:
5.0

It was very good I enjoyed myself there

donna m  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CLAUDETTE M  |  Overall Experience 
Rating:
5.0

Good service

DARRELL D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CLAUDETTE M  |  First Impressions 
Rating:
1.0

Manager needs a serious attitude check. Really soured my entire view on brand

Edgar A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelley B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

florine m  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LaShanda B  |  Overall Experience 
Rating:
4.0

MANAGER SUPER EFFICIENT EXPEDITED BUSINESS IS TIMELY FASHION AS WELL VERY ELABORATE WITH STORAGE INFORMATION DO'S & DON'TS, IN'S & OUT'S OF ACCESS TO FACILITY. THNX

Deon B  |  First Impressions 
Rating:
5.0

Muy buen servicio

JOSE R  |  First Impressions 
Rating:
5.0

THANK YALL VERY MUCH AND GOOD JOB.

brefa t  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Earlene J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

latia c  |  First Impressions 
Rating:
5.0

My only suggestion is too long a hold time for customer service

Beverly B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHARLES G  |  First Impressions 
Rating:
1.0

I moved out October 13 and I feel I should of gotten some of my money back then they charged me for the following month so I am waiting

JHONTAIA H  |  Overall Experience 
Rating:
5.0

No comments

WINNETKA C  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CHANTEL E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bena F  |  First Impressions 
Rating:
3.0

There is no elevator. It was a nightmare walking all the way to the back of the building and back and forth up stairs with furniture. Needing this storage unit was a last minute situation for me so it was my only option. The place was clean and the staff was nice but I would not recommend anyone who is moving a house full of furniture to this location. There were plenty of things I could have moved myself, but due to the stairs, I had to spend more money and hire more people to assist with the move.

Amarri F  |  Overall Experience 
Rating:
4.0

They were very courteous and helpful

LATANYA B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natalie U  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lezli C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Helen S  |  First Impressions 
Rating:
5.0

Keep up the good work Holla 😂

kim m  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Valencia L  |  Overall Experience 
Rating:
5.0

There was a snag with my reservation when I arrived. The staff worked it out which was a great comfort. I thank you for your diligence and understanding

George D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHERRY P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yerimar R  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

GREGORY B  |  Overall Experience 
Rating:
5.0

No comment

Lawrence W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary S  |  Overall Experience 
Rating:
5.0

I never used it

Armando T  |  Overall Experience 
Rating:
5.0

I was informed by one of the staff members that I should be seeing a credit back into my account since I only moved for 2 miles with the unit and left fuel tank above the range that it was given to me. Thank you in advance.

Gustavo V  |  First Impressions 
Rating:
2.0

This location needs improvement in customer service. Staff was demanding my husband “you need to hurry up and let me know because I gotta go home” while he was talking to me on the phone getting clarification on the reservation. She repeatedly told him that at least 3-4 times while I was on the phone with him. Process was fine (although no lock was provided, compared to the one we have in Long Beach) but customer service was poor.

Jennifer N  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

SHONDA W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raketa R  |  Overall Experience 
Rating:
4.0

I have a daughter who works for U- Haul as a second job from home. She likes it so all's well.

joyce m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gloria F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Irma F  |  Overall Experience 
Rating:
2.0

Some of the staff was amazing and helpful. Some of the staff was rude and unwelcoming.

CHAUNTIER P  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

CHAUNTIER P  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JAMES D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

victor y  |  First Impressions 
Rating:
4.0

It's very convenient the staff is very helpful had patience very nice

DONNA W  |  First Impressions 
Rating:
1.0

Sent a lean notice email after 4 days late and not a late notice, but a lean notice. After 10 plus years of having the storage unit the new owners have very poor business practices at this location. That’s why I replied I was going to close my account and leave. The very next month I did just what I said ! I closed my account and left to another company all together. Then You charge me more than my receipt listed. You don’t provide enough stairs to get in my unit, we had to wait some time over 30 minutes after the person was done using it which set our time back. Hopefully I get retro for the unit I was paid up-to 2/20/23 but left sooner because of the business practices.

DESMOND L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamara b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINITA T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALBERT A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jeronda j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINITA T  |  First Impressions 
Rating:
4.0

Only issue very dark inside unit no lifht had to crawl on flooor to make sure i wasnt leaving any paper or small items

Michael C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beverly B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Deon B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Veronica V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VERNETTE M  |  Overall Experience 
Rating:
1.0

Even though the facility as a whole was well lit, the storage unit I received had no light inside. There was also a rat trap in the unit. The door hedge must have been loose as it took 2 people to lock the door as 1 person needed to hold the bottom of the door up and the other person then could latch the lock closed. Also, during my signing of the contract it was not stated that I would have to keep my property in the unit for a entire month otherwise I would not get any money back from the weeks I didn't use. I prepaid on August 16 and moved my property on August 27 which is not even 2 weeks time of using the unit. When I asked Uhaul customer service to have a file opened to explain to the manager Luis on 8/27, I never got a call from him. I called customer service back on 8/31 and they said in their notes the manager said he actually spoke to me. This is beyond ridiculous and extremely unprofessional. I will never use a Uhaul service as long as I live and at every opportunity I will continue to share how horrible my experience was with this particular facility. I paid my rental on or before the date due every month I rented and it's a shame Luis thinks good business is stealing from good customers.

JAMILA M  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MITCHELL L  |  First Impressions 
Rating:
1.0

I got to the storage facility, checked in online, received my unit number and someone else’s lock was still on the unit so I didn’t have access to it. No one on-site had a key to unlock the unit so I had to book somewhere else.

Kayla P  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

jasmine D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIM T  |  Overall Experience 
Rating:
5.0

good job

Jerome M  |  Overall Experience 
Rating:
5.0

My storage experience was awesome!! Clean facility and very courteous staff. Would highly recommend your facility!

Virginia S  |  Overall Experience 
Rating:
3.0

The initial process of renting the unit was a but stressful as the staff member informed me that myself and another party reserved the same storage unit. Unsure how the system allowed that but they did. Since the other party reserved 30 min before me, they had first option to the unit. This was frustrating for me as my truck was there and ready to unload and they didn't appear to have their storage on site. In the end they opted to get a smaller unit and I was able to keep the unit I reserved but that was still a stressful experience. I also was not aware there were no elevators in the facility. Overall, I give the staff a 4 for trying their best to accommodate me, but the facility gets a 3 for no elevator and the unit not being the cleanest.

JAMILA M  |  First Impressions 
Rating:
4.0

N/A

KEITH T  |  First Impressions 
Rating:
4.0

Staff was very helpful .and where able to answer all my concerns.good staffing.

Dennis C  |  Overall Experience 
Rating:
5.0

The Workers Was On Point and Did A Great Job Processing My Order…Thank You

ALBERT A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Judy B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff L  |  Overall Experience 
Rating:
5.0

Thank you so much u-haul

SHONDELL J  |  Overall Experience 
Rating:
5.0

Good job

Jerome M  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

YVES V  |  Overall Experience 
Rating:
5.0

Staff was always helpful. Facility very clean.

Cheryl W  |  Overall Experience 
Rating:
5.0

the manager luis has good customer service

Sergio C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jaime V  |  Overall Experience 
Rating:
5.0

A 1👍🏾

Gregory B  |  First Impressions 
Rating:
1.0

Son unos ladrones me hicieron pagar mi ultimo mes para Serrar la cuenta

luis m  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tonesha W  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CASSAUNDRA A  |  Overall Experience 
Rating:
1.0

I am yet to receive my refund even rho i didnt use the unit! Manager hasn’t contacted me at all about it. Ive called continuously and no call back. Employees are friendly but cant do much

Janet C  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jaime O  |  First Impressions 
Rating:
5.0

To clarify my one no answer the facility was secure but my particular unit was unit didn’t have any lights. Other than that everything was great, I appreciate the staff being friendly and the facility being clean!

PATIA C  |  Overall Experience 
Rating:
1.0

U-HAUL location is the worst. No Freight elevator to carry heavy objects. So you have to carry everything to her narrow path up the stairs. I do not understand why the large store spaces are on the second floor where people with large items going into those spaces need a freight elevator.

Astin D  |  Overall Experience 
Rating:
1.0

The storage I was given was very small .

KEITHAN D  |  First Impressions 
Rating:
1.0

I was so disappointed in the service.!!!! I would NEVER RECOMMEND ANYONE INTO THAT CAODIC UNORGANIIZED MESS.! The staff there need #1 PANDEMIC, #2 CUSTOMER SERVICE TRAINING ASAP.!! Their business skills suck.!! If there was a minus 10 on the ratings that would sum it up. I made reservations with Fernando th day before I came in. I made it in last Sunday about 4:10pm, Matthew was working inside by hisself with no apparent concern for time until 4:30pm. He said he saw our reservation, but couldn't access it and if he couldn't access it in 10 minutes we'd have to come back tomorrow because he was off at 5pm and had somewhere else to be. We asked for a supervisor and was told there's no supervisor for that store. My son ask who do you report to.? We were told our store manager, but he's off on Sundays. We ask Matthew to call him because this situation warranted higher authority. He called Luis and told him the situation, because our Uhaul truck rental was round trip and was due back to Long Beach Uhaul by 7pm. Luis spoke with my son who explained our situation. Luis told my son he wouldn't be in until 7am Monday. Matthew spoke with Luis and explained the what the situation was on his end. We ask Matthew if he had tech support to help. Matthew said he wasn't trained in that area. Luis said he would call us right back in a few minutes and explain to my son what to do next. Luis called back, but seems from the conversation he and Matthew where not on the same page. Matthew said Luis didn't want to speak to us he told Matthew what to tell us.. We had to keep the Uhaul overnight. Our son, our, his help and my husband had to unload this 20 foot truck, because everything that was going to storage was loaded last blocking our bed, our clothes, everything we needed for home. I called customer service and explained the issue he took a complaint gave me references numbers and forwarded messages to the both stores managers in regards to our issues. I was told I'd would be contacted within 72hours We went back the next day and it was clear that these young men are children with NO APPROPRIATE TRAINING FOR THIS AREA OF BUSINESS. THEY HAVE NO VERRBAL SKILLS .WE ASK A QUESTION AND THEY'D SHAKE THEIR HEAD YES OR NO. THEY WHERE WEARING THEIR FACE MASK UNDER THEIR NOSE LIKE IT WAS AN ACCESSORY TO THEIR OUTFIT. NOT ONCE DID THEY USE THE HAND SANITIZER. AND THEY WHERE TOUCHING THEIR FACE,SCRATCHING THEIR NOSE OR FACE, TOUCHING THE KEYBOARD, THE DOORS, COUNTERS, CHAIRS YOU NAME IT. IT WOULDN'T SURPRISE ME IF THAT ENTIRE STORE CONTRACTED AND UNKNOWINGLY EXPOSED OTHERS TO COVID-19 AND THAT'S THE SAD PART. IT'S BEEN A WEEK I WAS TOLD I'D RECEIVE A FOLLOW UP CALL IN 72 HOURS. DIDN'T HAPPEN. MY SON HAD TO LEAVE WORK EARLY TO GET TO THE UHAUL ON VERMONT AND BACK TO LONG BEACH IN RUSH HOUR TRAFFIC BY 7PM. I WAITED TO COMPLETE THIS SURVEY TO SEE IF I WOULD CALM DOWN AND HAVE A BETTER OUT LOOK ON THE SITUATION. THIS UHAUL STORE MAKE ME SICK AND IF IT WHERE ANYTHING LESS THAN POOR IT WOULD SUM IT UP THE SERVICE WE RECEIVED ON EVERY TIME I'VE COME TO THIS STORE. I THOUGHT ABOUT THE SERVICE I RECEIVED 3 YEARS AGO WAS A ISOLATED INCIDENT, BUT. NO THIS IS HOW YOU OPERATE. UNPROFESSIONAL AND NO SKILLS IN THIS LINE OF BUSINESS IS PUTTING IT MILDLY.!!! I'D RATHER DO BUSINESS WITH THE HOMELESS PEOPLE THAT SLEEP AROUND YOUR BULIDING THEN WITH THE STAFF THERE. THREE YEARS AGO I RENTED A STORAGE UNIT SAME FOOLISHNESS. NO KEY CARDS TO GET IN, HAD TO COME BACK THE NEXT DAY BECAUSE THE SUPERVISOR KNEW WHERE THEY WERE KEPT. THEY FORGOT TO TELL ME I NEEDED A LOCK TO SECURE OUR STORAGE, THEY HAD TO COME BACK UNLOCK SELL ME A PADLOCK. THEY LEFT US STANDING OUTSIDE THE STORAGE, DIDN'T ASK IF WE UNDERSTOOD WHAT WE WERE DOING. THE MORE QUESTIONS I ASKED THE FASTER THEY GOT OUT OF THERE. THE MORE I DO BUSINESS WITH YOU THE MORE I UNDERSTAND HOW YOU OPERATE. THE ATTITUDE OF THE STAFF IS TAKE IT OR LEAVE IT. IT'S YOUR CHOICE. BUSINESS AS USUAL. IF YOU FIND A MOMENT PLEASE REACH OUT TO ME WITH A CALL. I'D LIKE TO HEAR YOUR SIDE.

lorraine n  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alvin K  |  Overall Experience 
Rating:
3.0

The staff was very frientdly however there was a very long wait . More staff should be added in during the peak hours. In addition due to the issue with my storage it really increased the wait time for othera

annie m  |  First Impressions 
Rating:
3.0

It was a cool stay . Just too expensive for a college student moving home ..

tynnia t  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Curtana F  |  Overall Experience 
Rating:
2.0

Customer service is horrible... workers are young & immature, never answers the phone & left me waiting on lobby for almost an hour...when I expressed my anger & frustration a female worker threatened to fight me...prices are high & units are not clean , I’m only choosing to tuff it out because it’s a convenient by distance to my home.. I wouldn’t recommend this place to anyone...

Valdesha r  |  First Impressions 
Rating:
5.0

Staff took care of my needs all the way. Thanks!

sharekia m  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Hidalia F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shonte g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

johnny r  |  Overall Experience 
Rating:
5.0

The ladies are wonderful.

Linda w  |  Overall Experience 
Rating:
5.0

In recent years it has been very hard to reach this location by phone directly. That’s fine it you are paying for storage.

FRANK D  |  Overall Experience 
Rating:
1.0

The facility was disgustingly dirty, I got half way into moving my stuff in when I notice a cockroach the size of my palm. Then I began to notice dead roaches all through out the facility. I was charged when I wasn’t supposed to be for my first month and I had to extend my rental reservation and move all of my belongings out of your storage because it was not properly maintained for users. Beyond disappointing and an incredibly stressful day. Also, the young man didn’t know how to do his job. He had to call his manager every five minutes. He was helpful and assured me I should not be charged for my extended reservation and I will be refunded fully for the unit I do not have. But as such a large company you really should have better systems in place for your locations to run smoothly. Today was a serious joke.

Taylor P  |  First Impressions 
Rating:
1.0

Cockroaches infested my stuff. It looked good before I rented but a few months later infested and paint chipped on all of my stuff

corey w  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ann H  |  Overall Experience 
Rating:
5.0

Luis is the greatest person ever! His staff is very helpful and nice :-)

TOM M&thin