Customer Reviews for U-Haul Moving & Storage of South Los Angeles

3,283 reviews

11020 S Vermont Av   Los Angeles, CA 90044
(North of the 105fwy on Vermont)

(323) 756-8744

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(323) 756-8744

11020 S Vermont Av
Los Angeles, CA 90044
(North of the 105fwy on Vermont)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

My storage experience was awesome!! Clean facility and very courteous staff. Would highly recommend your facility!

Virginia S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HERSCHEL S. 
Rating:
3.0

The initial process of renting the unit was a but stressful as the staff member informed me that myself and another party reserved the same storage unit. Unsure how the system allowed that but they did. Since the other party reserved 30 min before me, they had first option to the unit. This was frustrating for me as my truck was there and ready to unload and they didn't appear to have their storage on site. In the end they opted to get a smaller unit and I was able to keep the unit I reserved but that was still a stressful experience. I also was not aware there were no elevators in the facility. Overall, I give the staff a 4 for trying their best to accommodate me, but the facility gets a 3 for no elevator and the unit not being the cleanest.

JAMILA M.  |  First Impressions 
Rating:
5.0

The customer service was excellent and efficient.

JOHN B. 
Rating:
5.0

The gentleman that helped us who was in the parking lot was so friendly and so helpful. Five stars for him. This whole experience was truly easy and went seamlessly.

Gary L. 
Rating:
5.0

Jimmy and the GM took care of us completely. We will be back next weekend

TAMARA C. 
Rating:
5.0

Everything from pick- up to return was outstanding.

Natasha G. 
Rating:
4.0

Customer did not leave a comment.

SHARRON D. 
Rating:
5.0

Customer did not leave a comment.

Araceli L. 
Rating:
4.0

Customer did not leave a comment.

FELIPE U. 
Rating:
2.0

Customer service was not what I expected. They need to hire more people with courteous and professionalism. I waited in line for more than 25 minutes and someone behind was helped first because he wanted propane. I was told the customer was outside waiting in the area. Which I know wasn't true because I passed that area before walking in and no one was there. I seen that customer drive up in his car when I was inside waiting to be helped. The clerk lied to me because, I believe he was Hispanic and so was the customer. I'm black.. I only go to that location is close to home but I'm always dealing with HORRIBLE customer service. People there need an ongoing customer service class. I have NEVER had a great experience at that location.

Chandra F. 
Rating:
5.0

Customer did not leave a comment.

Rosalyn B. 
Rating:
3.0

HIRE MORE PEOPLE. THE WAIT IS WAY TOO LONG.

YOLANDA G. 
Rating:
5.0

Customer did not leave a comment.

ANTOINETTE H. 
Rating:
4.0

Customer did not leave a comment.

ADRIENNE K. 
Rating:
4.0

I was charged twice and really hope that one of the charges fall off

ANNTANAEA L. 
Rating:
4.0

N/A

KEITH T.  |  First Impressions 
Rating:
5.0

Service was excellent no complaints highly recommend it

CHARLES S. 
Rating:
4.0

Staff was very helpful .and where able to answer all my concerns.good staffing.

Dennis C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAYLEN D. 
Rating:
5.0

The Workers Was On Point and Did A Great Job Processing My Order…Thank You

ALBERT A.  |  First Impressions 
Rating:
4.0

Everything went well

Aleck H. 
Rating:
1.0

I had no gas I had to put my own gas

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

TONI H. 
Rating:
5.0

you guys were awesome

CHARLENE L. 
Rating:
5.0

Customer did not leave a comment.

Judy B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William N. 
Rating:
5.0

Customer did not leave a comment.

LILIAN B. 
Rating:
5.0

Customer did not leave a comment.

ROY M. 
Rating:
5.0

Customer did not leave a comment.

Jeff L.  |  Overall Experience 
Rating:
5.0

Thank you so much u-haul

SHONDELL J.  |  Overall Experience 
Rating:
2.0

The windshield had a crack from one end to the other.. Inside the cabin was very dirty…was not clean at all. The waiting was way too long.

YOLANDA G. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN B. 
Rating:
5.0

Good service

SHALONDA H. 
Rating:
5.0

Good job

Jerome M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JONHESHA W. 
Rating:
5.0

Customer did not leave a comment.

Francisco C. 
Rating:
1.0

The 110th an Vermont ave location charge my credit card with my permission

Annette S. 
Rating:
5.0

The young man that help me Wednesday when the system was down was awesome Thank you so much

Rosie H. 
Rating:
5.0

Great helpful, friendly , knowledgeable, presentable staff.

CLAUDIA V. 
Rating:
5.0

There was one bolt on the back of the tailgate that was sitting on the back of the truck needs to be installed for the tailgate

SPENCER F. 
Rating:
2.0

Customer service staff at the front desk was great. They were courteous, attentive and knowledgeable. The Staff they had out on the yard was horrible. The worker was in a terrible mood, horrible attitude with myself and other costumers. He seemed to be annoyed at work. Over all i give this location below average due to the fact that, as a customer of U-Haul for several years know...i have never encountered an employee like that. I use their service and pay with my money, the least I want to experienced is to deal with a worker that has a pissy, horrible attitude.

DARWIN F. 
Rating:
5.0

Customer did not leave a comment.

ERICK V. 
Rating:
5.0

Need more front desk staff. There was only one person assisting customers.

HILDA O. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN T. 
Rating:
4.0

I was disappointed that the truck rental had a crack in The middle of the window seal and the front bumper on the driver side had a severe dent but I was happy to know that the car was Working well

MYRTLE L. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

Juan H. 
Rating:
5.0

The check engine light was on and the gas tank was at 1/4 of a tank.

PAMELA A. 
Rating:
5.0

Great experience at this U-Haul. Equipment available, service was excellent from start to return. Please commend the agent working that morning. He worked two counters and I was impressed! The agent outside Ana R also showed excellent service on getting everything ready and was there for the return and helped to explain all billing! Please commend these folks to let them know they highly appreciated! Jeff S.

JEFFREY S. 
Rating:
5.0

I am very thankful with you guys special with Louis he was the gentleman who takes care of me yesterday at the branch on 11020 S. Vermont LA 90044. from. Milika Argueta

MILIKA A. 
Rating:
5.0

Not much very efficient. Friendly professional staff check in and checking our smooth 2 thumbs up for this U-Haul location and staff

GEORGE G. 
Rating:
2.0

Have people behind the counter or inside the store when the app tells me to go inside and talk to someone. Have app that works for return

Joe C. 
Rating:
2.0

The truck rear-ended had expired tags and we were pulled over

PRISCILLA L. 
Rating:
3.0

Customer did not leave a comment.

YVES V.  |  Overall Experience 
Rating:
5.0

Excellent customer service. Thank you.

BARBARA J. 
Rating:
3.0

Your service reps need to have better people skills, when talking to your customers. I was given a vehicle with 1/4 tank of fuel the paper work stated 3/4 full. I will say I should've said something to the attendant.

WILLARD V. 
Rating:
1.0

Truck was received at 1/4 gas tank, missing breather cap for gas tank, and alignment was way off with possible bent chasis. Also took 30min to get the truck.

CLAYTON P. 
Rating:
5.0

Staff was always helpful. Facility very clean.

Cheryl W.  |  Overall Experience 
Rating:
5.0

Nothing else everything was Perfect.

Debra S. 
Rating:
1.0

Get some workers who really care about the Business and the Customers. The Cargo - Van I rented was on empty , I had to go straight to the gas station. I had to spend 45.00 dollars in gas before I got to my Destinations downtown.

Marnell B. 
Rating:
5.0

Customer did not leave a comment.

Leon G. 
Rating:
4.0

Customer did not leave a comment.

BRANDON K. 
Rating:
5.0

Nothing everything was great if I need to go back I will. 💙

JACQUELINE L. 
Rating:
3.0

The dolly I ordered was not in the truck. I ha to come back to Uhaul before moving my furniture.

INA H. 
Rating:
5.0

Nothing to improve, everything is good already 👌

MARCUSALAN B. 
Rating:
2.0

El encargado del día fue muy agresivo violento y grosero no quiso atenderme y me grito que no tenía tiempo estuve esperando más de 30 minutos para que me pudieran dar el contrato después de que ya me avían conectado la traílla y para que me dieran la traílla fue también tardado en general fue una malísima experiencia ese día

GERARDO R. 
Rating:
5.0

Customer did not leave a comment.

ARMANDO J. 
Rating:
1.0

Better staff

ARTURO V. 
Rating:
3.0

Do your job correctly.

DAMIAN H. 
Rating:
5.0

Ask the check out attendant who opened the contract not to be so starchy….it leaves a bad taste in a clients mouth. The gentleman who checked in the unit is just that “A gentleman with respect” As for the units cleanliness: • overall could have used a wash • the load deck area was covered with a white chalk type dust residue • passenger cabin was clean

Roy M. 
Rating:
5.0

Customer did not leave a comment.

Hugo V. 
Rating:
4.0

Customer did not leave a comment.

NAKELL C. 
Rating:
1.0

Get updated computers and re-train manager in customer service. Also stop trying to over charge on number of days on rentals.

JOHNNY M. 
Rating:
5.0

Customer did not leave a comment.

KYLE B. 
Rating:
5.0

the manager luis has good customer service

Sergio C.  |  First Impressions 
Rating:
5.0

Dropped after hours, no employees were available but that's not the locations fault. Not a big deal, called customer service.

DOMINIQUE L. 
Rating:
2.0

Customer service and welcome.

Juan T. 
Rating:
3.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Jaime V.  |  Overall Experience 
Rating:
1.0

I was told I had to return the truck at 5pm the same day and I actually turned it in at 4pm and 2 days later I get a call about me not returning the truck at all but one of the representatives actually checked me out and submitted everything and took my payment and told me I was good to go. Now I'm being harassed by then to return the truck when I don't have it.

RUTH E. 
Rating:
4.0

Customer did not leave a comment.

Trafton J. 
Rating:
5.0

Nothing.

DORTHY W. 
Rating:
5.0

Customer did not leave a comment.

JOAN J. 
Rating:
5.0

Huh huh join hijab

JONHESHA W. 
Rating:
3.0

6 and 8 hours area not enough time . I have used this company twice (6 hrs and 8 hrs) and I wind up going over by 1-2 hours. I am beginning to believe that this is done so Uhaul can continue to charge customers double each time. I am very disappointed with this company

Sharon H. 
Rating:
5.0

Customer did not leave a comment.

JUANA C. 
Rating:
5.0

Customer did not leave a comment.

Nora K. 
Rating:
5.0

Good service

Carlos R. 
Rating:
3.0

Not told options miles , day rate

DONNA B. 
Rating:
5.0

They did such a good job I don't know what else they could do

LEONARD C. 
Rating:
5.0

Customer did not leave a comment.

Jose A. 
Rating:
5.0

Honestly everything was perfect. I didn't have any issues with the equipment or when I brought the uhaul back. Overall satisfied

Kevin C. 
Rating:
5.0

Keep up the good work

ROBIN S. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Everything was done well

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Edgar C. 
Rating:
5.0

Customer did not leave a comment.

hyram B. 
Rating:
5.0

After returning my vehicle the service was great , a man in his 40s-50s didn't catch his name , due to the rush I was in greeted me friendly with your excellent service. He was in charge of checking the vehicles once they came back for return. Definitely coming back to this location. The staff members there really show they want to help you out not like other locations where they have their faces looking like they work at the DMV. Great service over all.

Fabio R. 
Rating:
5.0

The only problem I had was with the pickup distanation an time that they gave me omg,, The business was closed an I waited for 30 minutes. ,subcontractors ,, wow !! I ended up going to a reall uhaul,

MICHAEL M. 
Rating:
5.0

A 1👍🏾

Gregory B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Roberto S. 
Rating:
1.0

My truck was dirty stinky and nasty very nasty I'm not satisfied at all ….I had to wash it myself

JONHESHA W. 
Rating:
5.0

Keep up the good work 👏

FELICIA P. 
Rating:
5.0

Attendant was very helpful

Miguel H. 
Rating:
4.0

I had to ask for a receipt, and confusion on when i asked, what was the total that i paid ,after returning the truck,you should tell your employees to tell your customers to go inside to get your receipts, and explain the total cost,it was very very confusing

CHARLES J. 
Rating:
5.0

Amazing customer Service. The Staff is very helpful, friendly, and professional. This is the BEST LOCATION IN LA!

Moenay S. 
Rating:
5.0

The man the checks the vehicles when your returning has great customer service.

LUIS M. 
Rating:
2.0

There was one person on duty at 4 pm. We had to wait 15 minutes to check in our truck no one was manning the store. Wow!! How unsafe for the one employee and terrible customer service.. Managers had left. But That's the way they do it in South Central. Very poor.

ARLENE A. 
Rating:
5.0

Nothing the customer service was excellent.the check in and the return.

Orick C. 
Rating:
1.0

Well talk to Diego on location Vermont ave Los Ángeles CA. and let him know how to treat a customer and don't be such a asshole thanks to this individual I got to hours behind 5 minutes before he closed the store call me to let me know I couldn't pick the truck at 7 am now the new time was at 10:00 😡😡they oh he should contact me early . I try to call the 1800 number to complain but not luck so please Ivonne from customer service talk to this team members when I was there I hear that he need to have manners and customer services skill!! Also that truck that I rent it smell so bad like something die inside I spray all over but the smell never went away, FYI I did get sick from from that odor . Any question feel free to contact me u have my information and email!! I hope I get apologies oh answer

CESAR M. 
Rating:
4.0

Customer did not leave a comment.

howard H. 
Rating:
1.0

I would like for a service representative to contact me I reserved the equipment and I got the run around.

Michael H. 
Rating:
5.0

The best customer service ever from a rental business. Very pleased.

BRANDY P. 
Rating:
3.0

Customer did not leave a comment.

Tonesha W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jaime O.  |  First Impressions 
Rating:
1.0

I was so disappointed in the service.!!!! I would NEVER RECOMMEND ANYONE INTO THAT CAODIC UNORGANIIZED MESS.! The staff there need #1 PANDEMIC, #2 CUSTOMER SERVICE TRAINING ASAP.!! Their business skills suck.!! If there was a minus 10 on the ratings that would sum it up. I made reservations with Fernando th day before I came in. I made it in last Sunday about 4:10pm, Matthew was working inside by hisself with no apparent concern for time until 4:30pm. He said he saw our reservation, but couldn't access it and if he couldn't access it in 10 minutes we'd have to come back tomorrow because he was off at 5pm and had somewhere else to be. We asked for a supervisor and was told there's no supervisor for that store. My son ask who do you report to.? We were told our store manager, but he's off on Sundays. We ask Matthew to call him because this situation warranted higher authority. He called Luis and told him the situation, because our Uhaul truck rental was round trip and was due back to Long Beach Uhaul by 7pm. Luis spoke with my son who explained our situation. Luis told my son he wouldn't be in until 7am Monday. Matthew spoke with Luis and explained the what the situation was on his end. We ask Matthew if he had tech support to help. Matthew said he wasn't trained in that area. Luis said he would call us right back in a few minutes and explain to my son what to do next. Luis called back, but seems from the conversation he and Matthew where not on the same page. Matthew said Luis didn't want to speak to us he told Matthew what to tell us.. We had to keep the Uhaul overnight. Our son, our, his help and my husband had to unload this 20 foot truck, because everything that was going to storage was loaded last blocking our bed, our clothes, everything we needed for home. I called customer service and explained the issue he took a complaint gave me references numbers and forwarded messages to the both stores managers in regards to our issues. I was told I'd would be contacted within 72hours We went back the next day and it was clear that these young men are children with NO APPROPRIATE TRAINING FOR THIS AREA OF BUSINESS. THEY HAVE NO VERRBAL SKILLS .WE ASK A QUESTION AND THEY'D SHAKE THEIR HEAD YES OR NO. THEY WHERE WEARING THEIR FACE MASK UNDER THEIR NOSE LIKE IT WAS AN ACCESSORY TO THEIR OUTFIT. NOT ONCE DID THEY USE THE HAND SANITIZER. AND THEY WHERE TOUCHING THEIR FACE,SCRATCHING THEIR NOSE OR FACE, TOUCHING THE KEYBOARD, THE DOORS, COUNTERS, CHAIRS YOU NAME IT. IT WOULDN'T SURPRISE ME IF THAT ENTIRE STORE CONTRACTED AND UNKNOWINGLY EXPOSED OTHERS TO COVID-19 AND THAT'S THE SAD PART. IT'S BEEN A WEEK I WAS TOLD I'D RECEIVE A FOLLOW UP CALL IN 72 HOURS. DIDN'T HAPPEN. MY SON HAD TO LEAVE WORK EARLY TO GET TO THE UHAUL ON VERMONT AND BACK TO LONG BEACH IN RUSH HOUR TRAFFIC BY 7PM. I WAITED TO COMPLETE THIS SURVEY TO SEE IF I WOULD CALM DOWN AND HAVE A BETTER OUT LOOK ON THE SITUATION. THIS UHAUL STORE MAKE ME SICK AND IF IT WHERE ANYTHING LESS THAN POOR IT WOULD SUM IT UP THE SERVICE WE RECEIVED ON EVERY TIME I'VE COME TO THIS STORE. I THOUGHT ABOUT THE SERVICE I RECEIVED 3 YEARS AGO WAS A ISOLATED INCIDENT, BUT. NO THIS IS HOW YOU OPERATE. UNPROFESSIONAL AND NO SKILLS IN THIS LINE OF BUSINESS IS PUTTING IT MILDLY.!!! I'D RATHER DO BUSINESS WITH THE HOMELESS PEOPLE THAT SLEEP AROUND YOUR BULIDING THEN WITH THE STAFF THERE. THREE YEARS AGO I RENTED A STORAGE UNIT SAME FOOLISHNESS. NO KEY CARDS TO GET IN, HAD TO COME BACK THE NEXT DAY BECAUSE THE SUPERVISOR KNEW WHERE THEY WERE KEPT. THEY FORGOT TO TELL ME I NEEDED A LOCK TO SECURE OUR STORAGE, THEY HAD TO COME BACK UNLOCK SELL ME A PADLOCK. THEY LEFT US STANDING OUTSIDE THE STORAGE, DIDN'T ASK IF WE UNDERSTOOD WHAT WE WERE DOING. THE MORE QUESTIONS I ASKED THE FASTER THEY GOT OUT OF THERE. THE MORE I DO BUSINESS WITH YOU THE MORE I UNDERSTAND HOW YOU OPERATE. THE ATTITUDE OF THE STAFF IS TAKE IT OR LEAVE IT. IT'S YOUR CHOICE. BUSINESS AS USUAL. IF YOU FIND A MOMENT PLEASE REACH OUT TO ME WITH A CALL. I'D LIKE TO HEAR YOUR SIDE.

lorraine n.  |  First Impressions 
Rating:
3.0

The staff was very frientdly however there was a very long wait . More staff should be added in during the peak hours. In addition due to the issue with my storage it really increased the wait time for othera

annie m.  |  First Impressions 
Rating:
2.0

Customer service is horrible... workers are young & immature, never answers the phone & left me waiting on lobby for almost an hour...when I expressed my anger & frustration a female worker threatened to fight me...prices are high & units are not clean , I’m only choosing to tuff it out because it’s a convenient by distance to my home.. I wouldn’t recommend this place to anyone...

Valdesha r.  |  First Impressions 
Rating:
5.0

It was a great storage unit ..I Appreciate the customer service and all ..thank up guys once again...continued to be of good service to your customers..have great day

Tammy W.  |  First Impressions 
No reviews have been submitted for this location.

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