Customer Reviews for U-Haul Moving & Storage of South Military Highway

Rating:

5.0

This is a great location to rent from! Great customer service and very friendly. Samantha is amazing to work with!

Rating:

5.0

NO

Rating:

5.0

While the truck was clean. It sounded as if it was having trouble shifting gears. It made it through what I needed it for but should see a mechanic asap.

Rating:

5.0

Quick and easy check in and drop off b

Rating:

3.0

The Customer Service representative (woman) at this location was extremely rude and unprofessional.

Rating:

5.0

The location is great for me. The daily rate:(its ok) Truck rental:(not bad) But, Samantha is the difference. She is what makes me patronize Butler st. She always go far beyond for us customers. Her intangibles are: (Priceless $$$$)

Rating:

2.0

I believe I was treated poorly by Samatha about my auto transport rental. I called and informed that I would be late on my return such that when I was hauling behind a U-Haul box truck my running lamps on the trailer continued to flicker on and off with bumps. I stopped 3 times along the was to troubleshoot. I ended up making it from VA to SC and began unloading. I fell asleep around 3 am. In the morn I called the SC uhaul I was returning the box truck to to inform them I would be late for this reason. I showed up about 3 hrs late and they were awesome and understood. Now at this point I had concerns of driving the 6hrs back if there would be lamp trouble as it would be in dark as I returned the auto transport to VA. So I hooked it up to my pickup truck and then I lost the running lamps all together, not just flickering. I called VA uhaul about this issue and they were very hostile to me about not returning the in town trailer to the VA location. So I continued troubleshooting if it was my personal vehicle or the trailer. Uhaul sent a tech out and he confirmed it was my personal vehicle’s issue. So then I again tried to tell VA uhaul that I did not have running lamps thus had to wait till the morn to leave. They acknowledged. I then woke up the next morning to a text from the regional office informing me that if I didn’t call them it could be reported stolen. I had been extremely open in communicating my issues and as they were determined I continued to inform. I was very displeased that no one would give me an actual dollar amount I would owe and to who, for not returning an in-town trailer to the original location. In fact, I would argue that me and my wife were bullied into accepting no one would tell us, and each U-Haul said it was up to the other U-Haul on permission and price. It was not until my drive from SC to VA that when I spoke to someone at regional it was cleared up what the issue was and what was going on. VA uhaul only charged me for one extra day which I appreciate and think is a fair deal since it was determined something happened with my personal vehicle. I will say though, that I have never had an issue with running lamps and own several boat trailers that never had an issue. But nevertheless, I am writing this review for the way no one would be forthright in what the financial penalty was for returning to the wrong location, not understanding that I had to drive in the light, and the fact that regional U-Haul is so uniformed of the situation that they are requesting immediate contact or potential penalty of reporting this as stolen. I understand that people lying, deceiving, and theft is probably a real issue franchises face on a monthly basis, however, if a franchise hinges on the fact they receive their exact trailer back, something is not correct. What if the issue was with the trailer? Uhaul would have taken it and fixed it and I doubt it would be shipped back to VA. They would just get one dropped off. I understand there is a different rate. No one would talk to me about that.

Rating:

4.0

Gear shift on truck loose. But it drove ok. Staff was very friendly and accommodating.

Rating:

5.0

Perfect. Everything went as planned. Great job. Staff was very knowledgeable.

Rating:

5.0

Samantha has a welcoming personality and a positive attitude. The customer service is always great at this location.

Rating:

1.0

Poor communication and scam out of money by adding charges that was not verbally discussed at rental pickup. The truck had extreme transmission issues. I will never rent from U-Haul nor recommend to anyone.

Rating:

2.0

to be a little more friendly

Rating:

5.0

Sam was absolutely amazing. The truck was clean and well kept. Overall a very good experience. I will definitely go back here again for all my moving needs!

Rating:

5.0

I can not think of any thing negative about my experience.

Rating:

5.0

Supper friendly employee

Rating:

5.0

My favorite Uhaul location. Which, is highlighted with Samantha‘s.pesonal charm and down home customer service.

Rating:

5.0

Amazing customer service with a smile and the employee went above and beyond for me. Very professional! Thank you.

Rating:

5.0

Nothing!! Always professional and courteous

Rating:

5.0

PRO: The customer service was outstanding by Mary! She really made a tough moving day a great experience by going out of her way to help including coming out and helping move and hook up a 6x12 cargo trailer. The two others I have rented at other locations and they just pointed to where it was. She came out with a trailer dolly in the cold and helped my hook it up to the rental truck. She is awesome. CON: The 6x12 trailers really need to have jacks and it's a safety issue. You basically have to deadlift the trailer tongue onto the truck and someone is going to get hurt. Would also recommend wheel chocks to keep them from rolling over someone when disconnected on a hill. WISH: Rental of extended ramps. The truck ramp was too short and made the grade down a bit steep and dangerous for heavy items. Would be great to have a longer ramp available that could hook into the truck body.

Rating:

5.0

Great customer service Thank yall

Rating:

5.0

Outstanding customer service.

Rating:

5.0

None for now. Outstanding customer service. Keep up to the good work, Sir Willie

Rating:

5.0

One of your very first customers, you violated my trust and the law by filing me for auto-pay after I have turned it down since it's inception. Your betrayal is unforgettable !!!

Rating:

5.0

They was very efficient and helpful

Rating:

1.0

Manager and staff gave exceptionally poor customer service. Everything about my experience with Uhaul was awful. I will never use uhaul again and will warn others not to either.

Rating:

5.0

This was the best and worst experience. My reservation was changed three times. The size of truck and pickup location. The second person who called letting me know my reservation was being changed once again was incredibly unprofessional when I insisted on a location that was convenient to my needs instead of the opposite direction and keeping my pickup time which was required to fit with my moving help. Fortunately the change resulted in the best pickup experience. I have rented 4 times in the past two months and this was by far the smoothest and most pleasant of them!

Rating:

5.0

Easy to access. Safe and secure. We also appreciated the first month free with rental of your easy to use functional moving trucks. Thank you!

Rating:

5.0

Outstanding customer service

Rating:

5.0

Great service!

Rating:

5.0

Absolutely amazing customer service. Made drop-off a breeze and earned my future business.

Rating:

3.0

Telling the truth whether or not you have a 10' truck available for customer to rent in person rather than calling in to reserve one on site.

Rating:

5.0

Everything was great, no problems

Rating:

3.0

Gentleman at the counter was courteous and helpful but clean the trucks up a bit. The fairly new pick up I rented was filthy inside.

Rating:

5.0

Great experience. Equipment was clean and well maintained. Customer service at pickup and drop off with superb.

Rating:

5.0

GREAT CONVENIENT AND EFFICIENT EXPERIENCE!

Rating:

4.0

The gentleman that helped me check out was great. That was the fastest I have ever been checked out of a U-Haul location. He even helped adjust the rear view mirrors for me.

Rating:

4.0

I had never driven the big 26 ft truck and was a little scared that it bumped and shook when empty. The guy there didn’t know if that was just because it was empty or not. But he assured me it was ready to go- and it was so all was well. Just a little worry some at the beginning.

Rating:

5.0

A good experience.

Rating:

5.0

I would still be using this facility if the cost has not risen as high as it did. 30% increase over 6 months is unacceptable.

Rating:

5.0

Everything was excellent!!!

Rating:

5.0

William is definitely a great asset to your business. It’s rare to find someone like him that goes above and beyond to help the customer. Truly great to deal with, and I’m usually tough on reviews. Thanks again

Rating:

5.0

Samantha is awesome to work with. Two years running without a single problem. Thanks so much, Lane Newsome

Rating:

5.0

Everything went well, picking up trailer, and dropping it off.

Rating:

5.0

Samantha was extremely accommodating, friendly, and absolutely amazing to deal with. I am so glad I chose this location to rent the truck for my family's move!

Rating:

5.0

The customer service was 5 stars, thank you!

Rating:

5.0

Samantha was very helpful, explained everything and very friendly.

Rating:

5.0

Very easy to communicate and schedule pick up and return was very smooth everyone very helpful if you have any questions or concerns I would recommend getting the insurance through U-Haul definitely gives you more comfort knowing all your items in the truck and you are covered. Thank you to all who helped us make our move smooth

Rating:

5.0

Explain the "Max" security a little better. It's kind of confusing.

Rating:

5.0

The staff was amazing and made my transaction so smooth

Rating:

5.0

Give the manager and the gentleman who's there when she isn't a raise in pay. These two are so professional, courteous, honest and genuine.

Rating:

5.0

There is nothing I see that this location can improve. The manager is great and the employee by the name of Will is so very polite, helpful and extremely considerate. I panic and thought I didn’t have the key for the pad lock and I accused him of not giving me the key when he actually did give it to me and he was so polite, he talked me down and called back later to make sure I was ok and not once did he get frustrated with me . I will always use this location for all my business needs.

Rating:

5.0

Nothing. Just keep up the excellent customer service!

Rating:

5.0

Excellent customer service

Rating:

4.0

My Furniture Dolly wasn’t in the truck upon pickup but other than that, this location has always been great and on point.

Rating:

5.0

Over all customer service and equipment was amazing. I can’t thank Samantha enough for all of her assistance. Amazing job!! Thank you so much for all of your suggestions. Five stars!! ⭐️⭐️⭐️⭐️⭐️

Rating:

5.0

This is my favorite Uhaul. I can walk directly across to a Uhaul facility. But, I choose to go to Butler St. You cannot beat the personal customer service.

Rating:

1.0

Lady receiving my truck was rude, and very hospitable. Charged me a cleaning fee and told me to call the other location. When I called the originating location Mike and Sean tried to help. The lady became aggressive and nasty to Mike they had some words over my cellphone arguing about a guy named Steve and I walked away charged money. I want a full refund from all of this. Extremely poor customer service.

Rating:

5.0

Samantha was absolutely amazing to work with.

Rating:

5.0

Nothing needed to improve - great service, friendly, accommodating!!! Awesome experience all around.

Rating:

5.0

Great service - no suggestions!

Rating:

5.0

They were very knowledgeable and helpful to my needs

Rating:

5.0

Everything was perfect. Samantha was excellent to guide me through the process and it was easy, efficient and pleasant. I will use this location if needed in the future as well. Thank you team!

Rating:

5.0

A pleasant experience, friendly and caring experience.

Rating:

4.0

When Deaf person come in Get pen and paper to communicate so we all understand what they saying!

Rating:

5.0

The team is a family!!!!!!

Rating:

5.0

Great service

Rating:

5.0

Everything went well

Rating:

5.0

This is one of the best U-Haul’s I’ve ever rented from. Sam was absolutely amazing and made the experience the best I have ever had. I will absolutely continue to be a loyal U-Haul customer!

Rating:

5.0

The service at your business was professional and helpful. Never had any issues, the reason for our leaving was due to moving out of state. Would definitely recommend you to others in that area.

Rating:

5.0

very helpful amd kind

Rating:

4.0

The staff and handling of services were excellent. My concerns for security are that the door closest to my unit was never locked upon entering or leaving. Using my plastic key card on the swipe pad was unnecessary. Always had access without using it. Also lighting was very poor inside the storage units, unless your unit was very near a light source. Mine was not. Other than that... I had a good experience. The office personnel was always wonderful!

Rating:

5.0

Great, friendly professional staff. Thank you for the services provided.

Rating:

5.0

Samantha was professional and friendly. Answered all my questions and made the move in experience easy. Would highly recommend this establishment.

Rating:

5.0

William very kind guy...he made it his business to make sure that we were satisfied with the unit we were renting...so yea these guys up here are pretty cool.

Rating:

4.0

Checking the vehicle in after hours was a long and difficult process using the app was very frustrating. Self service is not always a practical experience fir the customer and should not be used in a business such as this

Rating:

1.0

Climate control was not kept within the limits expressed on site or online. When brought to the managers attention she was unaware of what climate control means and first started by telling me I was wrong about it being 100 degrees even with picture proof. There is no lighting in any of the units as they removed all lightbulbs and if the socket for your light bulb doesn't work the manager also said they will refuse to fix or replace it.

Rating:

3.0

Most part everything was okay except mice droppings was all over my bedding and furniture just everywhere and the young man needs to work on his customer service skills how to greet how to talk and have to customer with a friendly smile or handshake or something just appears uncaring and a concern for the customer I don’t know maybe it’s his age and Mena but he needs to work on it I do not want him to lose his job just work on his customer service skills

Rating:

3.0

I checked the "NO" box for the staff rating because while the manager of this facility is amazing, the gentleman I interacted with this past Saturday, and once before, was far from amazing. He has no customer service skills. His demeanor was dismissive. He acted as though he had better things to do and I was interrupting his personal time. For example, during my check out, I asked if there was any kind of partial reimbursement given for the rent I pre-paid. He just laughed and didn't answer me. I asked if that meant "No" and he replied (barely) with "Yeah. Also, after the transaction, I asked if I could wait inside the office area until my husband returned to retrieve me. It was 97 degrees outside. Without looking at me, because he was already busy on his phone, he mumbled something and I said, "Excuse me". He basically grunted and sighed at me, sarcastically smiled, rolled his eyes and said, "Yeah". His reaction to me asking to use the bathroom and thanking him afterwards was essentially the same, and he was still on his phone. He does NOT need to be the first, last, or any, interaction people have with UHAUL. Samantha, the manager is wonderful. She is extremely helpful, and has an extremely positive attitude. She is truly an asset to this company. On the few occasions I have needed assistance, she was a pleasure to deal with. Facility related, the only negative I have is the hallway where my unit (B-22) was located was not lit well at all. If the sun is not out, it is very dark and a flashlight is necessary. Using a hand-held flashlight or cell phone light while moving boxes, etc., is a bit inconvenient. I was pleased that for as long as I have had this unit, my things did not sustain any damage. I was also pleased with the convenience of the location and rental cost. I checked the YES box that I would recommend this facility to others, but with the caveat that they ONLY deal with Samantha. Thank you, Diane Crawford

Rating:

5.0

Samantha is kind, understanding and efficient. She is amazing!!

Rating:

5.0

Samantha and William are absolutely great. Thank you both so much for everything...

Rating:

3.0

The young man that works there is not very professional at all. He needs some lessons in customer service

Rating:

5.0

This is the best place in this area. Friendly staff and good prices.

Rating:

3.0

Like in my unit doesn’t work and worker said most don’t… it’s literally a lightbulb you can’t even keep on so I can’t even see inside my unit without me having to purchase and bring a light in.

Rating:

5.0

Samantha and her other employees are great. They were very helpful and very well versed. I will ALWAYS recommend this U-Haul as long as Samantha and her staff are here. They were great. I will definitely rent here again for my next move.

Rating:

5.0

Ms. Samantha has always been friendly and fair with me. She is one of the few bill collection calls I look forward to answering. I hope she continues to keep up the good work with U-Haul.

Rating:

5.0

Ms Tumminello was awesome. Very kind and knowledgeable. She handles pressure very well. She had several clients and made each one comfortable with the experience.

Rating:

5.0

Good job, Sir Will

Rating:

5.0

Samantha was AWESOME. She's so polite and friendly and very knowledgeable. I will always use U-Haul as long as she's here.

Rating:

5.0

The manager at this location Sam, is amazing. Very helpful and knowledgeable. I will definitely recommended this uhaul location

Rating:

5.0

Professional and friendly

Rating:

4.0

Front parking lot is small. It took a while to get checked in but the clerk was busy.

Rating:

5.0

Ms. Samantha was absolutely fantastic. Very friendly, personable and accommodating.

Rating:

5.0

Thank you

Rating:

5.0

Highly recommend! If there are any issues management will definitely make sure they find a solution. Very friendly and passionate about helping others. Thank you Samantha !!

Rating:

1.0

I didn’t ask to have my things removed. It’s baffling that no one reached out about an auction when normally there is communication from the store Management Samantha. So I am very frustrated with uhaul at this moment. I’m a single mother of 3 and all I had was in that storage. So now where am I to get anything once I move in ? I won’t have any money to get any new things. So uhaul I will not recommend at all !!

Rating:

4.0

It was accommodating to my needs

Rating:

5.0

Ms. Samantha Tumminello assisted me with great customer service.

Rating:

5.0

Friendly staff and cost effective pricing

Rating:

5.0

Samantha is the best and she makes sure you are well taking care of.

Rating:

1.0

The employees were very rude needed more storage time however I simply refuse to support any establishment that allow their employees to be as rude as the one person I experienced . Didn't get his name but I will say in describing him only because everyone needs to stay clear on this individual. He is on the heavier side wears glasses bushy hair and rude. My first time using a storage and oh boy 2 months was long enough only do to that fella smh.

Rating:

5.0

Very great customer service 👍🐕‍🦺

Rating:

5.0

The unit was easy to access and the facility was always clean and we'll maintained. Samantha was very helpful with addressing all of my concerns. They even places a lock on my unit when forgot to lock it over the Christmas holiday.

Rating:

5.0

Samantha was simply amazing. I knew from the customer service via the phone conversation before I arrived that it was gonna go easy breezy. She has spunk and makes you feel like your her first & only customer of the day. She was very helpful and engaging. I rent my storage from this location and I suggest you do too

Rating:

4.0

The agent was a bit stale. Otherwise no issues

Rating:

5.0

Great help, and staff was excellent

Rating:

3.0

Personal visits were fine but 45-50 minute wait times on the phone make doing business with U-Haul very difficult. Twice after holding that long, I was hung up on! This has been a common problem during all my dealings with U-Haul. If I ever move again there had better be an available unit nearby.

Rating:

5.0

Staff was very helpful and provided the best assistance

Rating:

5.0

Muy amable y un buen servicio

Rating:

5.0

Sammy was awesome

Rating:

5.0

Samantha was very helpful, friendly and informative. Our experience there was a good one. We will definitely use you again

Rating:

5.0

I have no further comments at this time

Rating:

1.0

Staff very rude left message for manager to call never received a call UNACCEPTABLE

Rating:

2.0

The clerk on duty was so rude I will NEVER recommend this location. I called manager of course she did not return my call

Rating:

5.0

Great customer service Sam was very helpful with my situation

Rating:

5.0

I HAD a Great experience with Ya'll

Rating:

3.0

The website is difficult to use and every time I call in, I'm the twelfth caller in the queue. I've been hung up on twice, no one returns my calls, referred to an office in South Carolina, even though we were looking for a place in Virginia, the list goes on and on. UHaul needs to step up it's game.

Rating:

5.0

I have no further comments

Rating:

5.0

The manager is freaking awesome! I love her energy!!!!

Rating:

5.0

I have had my storage unit for a number of years and I have never had a problem. At the time of closing my unit I met with the manager she was extremely nice, very polite and concerned that all my needs were met, I appreciate that !!

Rating:

5.0

Awesome experience!

Rating:

5.0

Samantha was thorough and very friendly. I would def recommend this storage or rental facility to anyone!!

Rating:

3.0

Staff was friendly but not helpful. Free month of storage has conditions. We had to pay for it plus buy the required unit lock. Not happy at all!

Rating:

5.0

Only problem I had was when someone parked the Uhaul truck in the lane I was in when I was leaving. When I explaining to the gentleman in the office he said I had to back up. Myself and my my mover had to drive backwards down the aisle in order to get out. When all he had to do was tell the person to move the Uhaul truck to allow for others to get out. But Overall it was great.

Rating:

5.0

Samantha was very very helpful kind and had awesome Customer Service….. Thank you

Rating:

5.0

Samantha was a great help in our transition down to va from my. She made things very easy. I would highly recommend

Rating:

2.0

Experienced roaches and staff level of service is subpar.

Rating:

1.0

The manager Sam was very rude and I would never rent from that location!!

Rating:

5.0

Everything was great, just didn't like the increase every year

Rating:

5.0

Samantha is great to work with and demonstrates excellent customer service.

Rating:

5.0

Everyone at this facility was Awesome!! Especially Samantha. She was such a help for us and we really appreciated her kindness. We are from out of state but I never worried about our storage! Thank you!!!

Rating:

5.0

Samantha was very helpful and always very nice.

Rating:

5.0

Sam is the BEST. Customer service is a BIG deal and Sam has excellent skills and makes people feel special and valued. Thank you Sam for being amazing and know for sure I am happy to recommend UHAUL to friends and family because of my experiences with Sam. THank you!!!!!

Rating:

2.0

The facility and the staff were OK enough. The problem was with the lack of discretion with their billing reminder system. We had a death in the family soon after we packed the unit. I had not yet set up the auto pay and missed the first payment by a few days. Instead of sending me a friendly reminder, they mailed a very threatening past due letter by way of my neighbor whom I had assigned as our reference. I was terribly embarrassed and mailed a check immediately BUT before it arrived they sent the neighbor a SECOND letter onkly a week after the first letter, with NO comparable letter to me. I was now very ANGRY as well as doubly embarrassed at this very unnecessary move on U-Haul's part. I called the local office and complained and assured them I had just mailed a check. The lady showed NO empathy at all and flatly explained it's company policy. I called corporate and they said someone will be contacting me shortly. It's been five months and I'm still waiting. NEVER NEVER MISS A PAYMENT for U-Haul storage - not even by a few days!!! U-Haul really hates that and will immediately come after you and your reference person with threats.

Rating:

5.0

My overall experience has been EXCELLENT!!! Your UHAUL store has been there in my unforeseen storage need. They have/had the the BEST Customer Service and more than exceeded my expectations for almost 8 years. I cannot thank you guys enough. I would highly recommend your business to my family and friends. Keep up the AWESOME job and GREAT Staff support!!! Again, thanks for during business with me!!! Mr. D. Turner

Rating:

5.0

Samantha was a breath of fresh air. She was professional, thorough and funny. Excellent customer!

Rating:

5.0

Sam is AHH-MAZING!! My experience with her has been nothing short of professional with humanity. Please be sure to keep her informed of all opportunities for her growth with Uhaul. I would love to stay in touch with her as a friend.

Rating:

5.0

Great place and people

Rating:

5.0

Sam was warm, welcoming and informative. My van rental experience was seamless and I am glad I also chose to rent a storage unit at this location.

Rating:

5.0

Great service at fair market value

Rating:

5.0

Samantha is awesome. She went way above and beyond to help me get my motorcycle into a storage unit because I was moving to Florida and had to come back for it later. She is the kind of employee/coworker I wished I had more of in my line of business. Keep this one or others will.

Rating:

5.0

Samantha was awesome! Had such a great experience with her! Definitely will recommend sending people her way! Y’all got a A+++++++ person there! Don’t ever lose her!

Rating:

5.0

Samantha is AWESOME!!! Had such a great experience thanks to her!!!!! Definitely WILL recommend to anyone who needs to either rent a truck or a storage unit to see Sam!

Rating:

5.0

Great experience from GA and VA. I would highly recommend and tell my family and friends about using.

Rating:

5.0

Great and Friendly atmosphere.

Rating:

2.0

The entire Uhaul experience was horrible from start to finish. I moved from Florida to Virginia, made a reservation online, then spoke to a rep on the phone to be sure everything was in line. I rented a truck and was offered a free month of storage with my rental so I accepted and requested that I return the truck at the same place as the unit, a 10 x 10 climate controlled unit. I stressed climate control and was assured that my unit was reserved. When I got here, the unit was a 10 x 15 NON climate controlled. The manager was very snooty and insisted that I had reserved it and no cc were available. I had to leave my stuff here for a few months as I was in an accident. I just spent $250 to move my things to a different storage facility because my things were filthy, water had gotten in and mildew was on some of my furnture. There were also tons of dead bugs in my things. I rented a truck from this location to move - arrived to find they had cancelled because I was not there at 8 am. I told the (again) very rude and condescending manager that I was not made aware that I had to be there at 8 and she was short, cut me off, insisted that her employee said that, lectured on and on. Absolutely zero customer service. Turns out there were other trucks available, she could have apologized for the misunderstanding and made for a positive experience. I would not recommend at all. There are plenty of other storage facilities around here. For the record, the other employee was very polite.

Rating:

3.0

Most staff member s we nice and helpful. One was not.

Rating:

5.0

Awesome!!!!

Rating:

5.0

Very Helpful and Courteous staff...always clean and well kept surroundings

Rating:

5.0

Samantha was wonderful! Very kind and helpful over the phone, would definitely recommend!

Rating:

5.0

The staff is great! It’s not climate controlled but the cleanest I’ve seen. The staff really takes care of the place which makes me feel comfortable having my things there.

Rating:

5.0

Extremely friendly service. Loved the customer attention.

Rating:

5.0

Thank you for your help and Service was very much appreciated

Rating:

5.0

The people are very nice here! Glad I chose to use this facility.

Rating:

4.0

Nice, friendly staff. Too expensive......

Rating:

5.0

Great Service, Very Knowledgeable, Kind & Friendly

Rating:

5.0

Easy access. Nice unit. Great customer service.

Rating:

3.0

Nothing to say just will never use them again.

Rating:

4.0

We've been using this storage for around 4 or 5 years. We had problems trying to get it moved but due to health issues, couldn't get it out. But thank God it is done!!

Rating:

4.0

never a problem

Rating:

5.0

Great service, Samantha really helped us to the maximum extent possible.

Rating:

5.0

Sam made our experience fantastic! She is a great employee.

Rating:

5.0

Never had such excellent service with U-Haul. I will highly recommend this location to anyone looking for a storage facility. I rate the customer service that Candice gave above excellent. Thank you!

Rating:

3.0

The only issue I encountered is when you close out your account you don't get part of your payment back. My payment $165.98 was due on the 24th of November and I closed the account on December 8th .

Rating:

5.0

The management staff was always pleasant and professional. The facility was clean and well maintained in my years of renting. I would definitely recommend this location to future renters. G23

Rating:

5.0

Candice and Loretta were always professional approachable, accommodating and kind. They provided service with a smile, a jesture I really appreciated! Good representations of great customer service!

Rating:

5.0

Great job

Rating:

5.0

well maintained and professinal..

Rating:

4.0

Easy checkin and out of facility however access hours should be longer especially during the summer months. Friendly staff.

Rating:

5.0

Great experience and would recommend

Rating:

5.0

I’ve been with you guys for 2.5 yrs now and I appreciate the nice friendly customer service. Ill be back if needed thanks again 😀

Rating:

5.0

Excellent customer service

Rating:

5.0

See above.

Rating:

4.0

The facility was clean and well maintained. Convenient location.