Customer Reviews for U-Haul Moving & Storage of South Mountain

1,241 reviews

340 E Baseline Rd Ste 30   Phoenix, AZ 85042

(623) 209-7357

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(623) 209-7357

340 E Baseline Rd Ste 30
Phoenix, AZ 85042

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Tim W. 
Rating:
5.0

Customer did not leave a comment.

Joe W. 
Rating:
4.0

Customer did not leave a comment.

tami W. 
Rating:
5.0

Stay open later.

Elijah M. 
Rating:
3.0

The internet server was down and it took a while to check out a truck

Dione A. 
Rating:
1.0

Not DOUBLE CHARGING customers would be a start!

OTIS H. 
Rating:
4.0

Customer did not leave a comment.

HIPOLITO B. 
Rating:
4.0

Customer did not leave a comment.

Noe D. 
Rating:
2.0

Customer did not leave a comment.

Irma M. 
Rating:
5.0

The 340 e Baseline rd store 30 in Phoenix has been very helpful for all my uhaul rentals. I am well pleased with this location. I have rented 5 times from this location this year and it all went well. Thank you.

anthony O. 
Rating:
5.0

I love that you remodel it so nice and clean.

gebra A. 
Rating:
5.0

Customer did not leave a comment.

jeff B. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
4.0

Customer did not leave a comment.

Sharon W. 
Rating:
4.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

Yohanna D. 
Rating:
4.0

Customer did not leave a comment.

Kyle G. 
Rating:
1.0

On return I gotta charge a surcharge and a charge for gas and the vehicle had no gas when I got in Arizona and I dropped it off in Santa Monica extra charge is not good

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Stephanie R. 
Rating:
2.0

The employee charged for the rental truck after it was already paid for. I had to show him proof of payment. Please educate your employee. Thank you.

Elizabeth or Jac H. 
Rating:
5.0

Super friendly staff, very helpful.

Chris S. 
Rating:
1.0

Unprofessional, never answer the phone, return , take forever to send deposit back. Poor communication do not recommend this location ever

Caprice J. 
Rating:
5.0

Customer did not leave a comment.

JASENKO S. 
Rating:
4.0

There was really no customer service except for checking me in. No explanations on operating the truck, no walk around the truck, no information on what to do when returning the truck, basically self service except to take my information and run my card.

Brian S. 
Rating:
5.0

Fast service with professional employees. Great job and thank you !

NAEEMAHNina B. 
Rating:
4.0

The representative I met with didn't talk.

Ruben M. 
Rating:
5.0

Customer did not leave a comment.

Kamerine K. 
Rating:
5.0

Customer did not leave a comment.

Angel A. 
Rating:
5.0

None

Ben S. 
Rating:
1.0

I did not need or ask for furniture pads. They just came with a warning that they must all be returned (in original vacuum-packed bags) or there will be a fine. More importantly: EVERYONE I SPOKE WITH HAD A DIFFERENT NUMBER FOR WHAT I WOULD BE BILLED AND THE ACTUAL BILL MATCHED NONE OF THEIR ESTIMATES. Get everything in writing. What they promise over the phone is - to be charitable - misinformed.

ANTHONY P. 
Rating:
3.0

Customer did not leave a comment.

myra Q. 
Rating:
5.0

Customer did not leave a comment.

JESSICA S. 
Rating:
2.0

I waited for who knows how long outside in my rental as suggested in the hot Sun, only for no one to show up and check my rental back in. Had to go inside to haul someone down. Still haven't gotten my invoice or my deposit back.

Glen H. 
Rating:
5.0

Easy process, great customer experience.

Francisco R. 
Rating:
5.0

Customer did not leave a comment.

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

Dennis P. 
Rating:
5.0

Everything was good but the cab smelled...that was my only concern.

Doris S. 
Rating:
5.0

Customer did not leave a comment.

Blair L. 
Rating:
4.0

Don't wait till the last second to notify the customer that there isn't a U-Haul available at the location he requested and then have him scramble

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Rhiannon R. 
Rating:
5.0

Customer did not leave a comment.

laurie H. 
Rating:
3.0

Customer did not leave a comment.

Raul L. 
Rating:
5.0

Customer did not leave a comment.

WILLIE S. 
Rating:
1.0

i got a completely LITERALLY a completely empty truck. I was told a fee for 40 was going to be put and it will be taken off for filling the truck to a 1/4. wtf??? I only used the truck for about 3 hours and added around a 1/4. OH AND BY THE WAY IT COST LITERALLY 40$ JUST TO GET TO A QUARTER OF A TANK HAHA I JUST SPENT EXTRA MONEY FILLING YOUR TRUCK. I would like money back. honestly as my first time ever renting out this is completely a joke. never again. i'll just use a family vehicle this next time as I didnt want to just because I wasnt aware of the luggage I was going to be moving and wanted to do a one time trip. a complete joke on this locations end.

Frankie O. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
5.0

No improvement is needed, great service.

Abigail R. 
Rating:
3.0

Customer did not leave a comment.

James R. 
Rating:
3.0

I have used this location a couple of times before and both times before service was good, drop off was easy with the app. I tried using them a third time but the worker at the time wasn't very friendly and I choose to go with another location ultimately paying more in milage. This fourth time I just made the reservation and the worker this time was good, when getting the van for me he noticed that the truck wasn't ai 1/4 like it said but more at 1þ8th. He spoke with the manager and the manager signed my paper and wrote that he would give me a $40 fuel credit. With this I figured if their going to give it back I'll put $40 in gas. That filled the truck to half and I barely used any of the gas. When I went to return it this time I went inside so that I could get the credit applied. The guy took my paper and said that I would get billed once the truck was inspected. So yesterday I got an email with my receipt and I was only credit $19.90 in fuel credit. Not the $40 the manager said. I know $40 maybe was too much for the manager to do but next time he should be smarter and not give out an amount he isn't going to stand by. So I was disappointed with this last time. Luckily if I move again I wouldn't be using this location because I moved to a different area but even aside from that I would caution ppl about using them, because not everyone there is good with working in customer service.

Agustina F. 
Rating:
5.0

Exceeded my expectations.

Jeffery N. 
Rating:
5.0

Customer did not leave a comment.

Evan P. 
Rating:
5.0

UHaul in general … Giving me 24 notice I have to drive 3 hours in rush hour instead of literally 5 min down the street is RIDICULOUS.

KRISTINE T. 
Rating:
5.0

General Manager was very helpful

BRYAN B. 
Rating:
5.0

Customer did not leave a comment.

Krystal M. 
Rating:
5.0

Customer did not leave a comment.

Reynaldo R. 
Rating:
1.0

I Do not recommend this place to anyone. Customer service is slow and unpleasant. If you make a reservation on the app , they NEVER find it in the system, then you have to make a reservation in the counter again, wasting time.

Ileana I M. 
Rating:
3.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Terry S. 
Rating:
2.0

We reserved a 15 ft truck at one location and they did not have it so we were sent to another location 30 minutes away. They gave us a smaller truck which made us have to make several extra trips and pay the movers more. This cost is a lot of extra time and money. We are not happy with uhaul.

Suzan G. 
Rating:
3.0

Had to drive an hour from where I was just to pick up the trailer and had to drive an hour back. We passed multiple uhaul dealers that where closer but no trailers at any of the closer dealers.

Dominic J. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

THEODORE P. 
Rating:
5.0

Customer did not leave a comment.

Marshall W. 
Rating:
5.0

Customer did not leave a comment.

kelly D. 
Rating:
4.0

Customer did not leave a comment.

John K. 
Rating:
1.0

I am writing to report a very concerning, disturbing, and unfortunate experience I had with U-Haul this past weekend on Saturday, April 23rd. I had a made a reservation Tuesday, April 19th to originally pick up a 20' U-Haul truck from the location in Rio Estrella Storage Solutions, address: 1429 N. Eliseo Felix Jr Way, Avondale, AZ 85323. The morning of Saturday, April 19th I received a phone call at 8am informing me the location has switched for pick up to 43rd avenue and Camelback in Phoenix. Exact location of 4240 W. Camelback Rd, Phoenix, AZ 85019. I was currently living in Avondale and moving to Ahwatukee and the manager on the phone explained to me that due to an unforeseen reason the location for pick up had to change. I understood and made my way to the location on 43rd Avenue and Camelback by 10am. The gentleman who helped my father and I at the counter checked us out and informed us he wasn't sure why but the 20' truck they were giving us was on empty. He informed us that if we brought the truck brought it back with a quarter of a tank that we would not be charged for gas. We then left the lot with the 20' truck and went immediately to the gas station less than a mile away from the location. We started to put gas in the truck and as my father and I stood there filling the gas we noticed it leaking everywhere from the bottom of the truck and splashing everywhere including on our clothes. We immediately stopped pumping gas and informed the gas station clerk gas had spilled everywhere. We then drove back to the U-haul on 43rd Ave and Camelback, informing the gentleman about the gas and he stated "this has been happening people are stealing gas and you guys really smell like gas." He was very nonchalant like this was something normal but at this point a tremendous inconvenience for myself and my father. It took the manager an additional 20 minutes to work with us at this location and she was not able to find another 20' truck for us to use. She was then able to locate a 15' truck for us to use all the way on central and baseline at the location of 340 E. Baseline Rd. I was not happy with this because by the time we got to this location 2 and half hours have now passed. We then proceeded to the location and the gentleman/manager at this location was very nice and understanding but also stated no discount could be provided at this time because that's not how it works. At this point I accepted the situation and had to have the truck in order to be moved out by end of day. Originally I had chosen the location drop off to be at the U-haul on 8162 S. Priest. Both times we picked up the truck the closest location for return was not this address and was an additional 30/40 minutes away from the Ahwatukee area to which I moved to. I had to select the option of don't know where to drop off as of yet. When I called the 1-800-352-6097 a gentleman assisted me and gave me the address to drop the truck off in Tempe to Molina Patio Furniture, address of 1245 W. Elliot Rd. He informed me they closed at 5pm and I made it there at 4:30pm. The location was closed, the store hours on the door said they were open until 6pm on Saturday but the door was locked and no one was in the store. I also called the store and no one answered. I then had to call the U-Haul 800 number back and inform them of the situation and he was then able to get me scheduled for the drop off location of 8162 S. Priest Rd. At this point in time with being covered in gasoline when my father and I went into ALL U-Haul locations they proceeded to tell us we smelled like gas and at the first location of 43rd Ave and Camelback the manager stated the fumes were too much for her and if my father could please step out of the building, which he did. I ended up spending a total of 4 hours traveling to and from U-hauls and dealing with this inconvenience. Ever since Saturday, April 23rd I have now developed this cough and I am thinking it may have to go something with the gasoline smell being all over our clothes that day. I have also taken covid test to ensure it is not covid and I am researching about going to get an exam out at an urgent care to avoid any further lingering of my cough. I also have not been refunded for the original U-Haul I picked up that head a leak of $81.83 and then was charged again $76.65 for the 15' U-haul truck. I was also charged an additional $7.43 from the drop off location on Priest in Tempe. I also had to pay $30.93 in gas for the U-haul. I believe at this point I am requesting a full refund for the faulty U-haul truck, and not providing me with the correct size truck, all time spent in traveling for pick ups and be reimbursed for the gas I had to put in the truck. This amounts to $196.84. I am also worried about the fumes that have been ingested from the gasoline and will make the decision if further action is needed. Please give me a call or reply to this email as soon as possible.

Kristian W. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Danny N. 
Rating:
5.0

Good

Juan R. 
Rating:
3.0

Customer did not leave a comment.

Yesenia F. 
Rating:
5.0

Thanks for having an after hours drop off!

Greg K. 
Rating:
5.0

Customer did not leave a comment.

Eduardo M. 
Rating:
1.0

I arrived into the loading bay with truck. Two employees were standing outside. Nobody greeted me and assisted me with the truck return. I wanted for about 10 min outside and finally got out of truck and went inside. NO CUSTOMERS INSIDE, the three guys were talking about borrowing money from each other and took my keys. Did not provide a receipt or did a walk through with the truck with me.! TERRIBLE SERVICE

Antonio P. 
Rating:
5.0

No problems, customer service was great.

Abigail R. 
Rating:
5.0

Customer did not leave a comment.

LINDA J. 
Rating:
5.0

Customer did not leave a comment.

Andre S. 
Rating:
4.0

Steven the new GM is fantastic. He goes above and beyond.

Lynne T. 
Rating:
5.0

Customer did not leave a comment.

Kimberly T. 
Rating:
2.0

Better customer service, Too much whining when asking the attendant about switching trailers because of the condition of the one he was hooking up. So much that I just said screw it and took the trailer with the door issues. Although I've had a good experience at this location before, this time was below average.

Martin P. 
Rating:
4.0

Nothing everything was great 👌

Candice E. 
Rating:
4.0

Seeking refund for Mileage.

Kevin F. 
Rating:
4.0

Worker had too many things to do and did not have enough help. She was doing everything herself. She did great.

Samuel M. 
Rating:
4.0

Customer did not leave a comment.

JOE D. 
Rating:
5.0

Customer did not leave a comment.

Margaret B. 
Rating:
5.0

Customer did not leave a comment.

Sabrina C.  |  Online Move In 
Rating:
5.0

My only issue was that my rental vehicle was not at the location that I reserved it for, which meant I had to pay more to get to the new location for my Uber.

Shana M. 
Rating:
5.0

Customer did not leave a comment.

Curt C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ledonia N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ADAM R.  |  Overall Experience 
Rating:
5.0

None

Evelyn A. 
Rating:
5.0

Customer did not leave a comment.

Adam R. 
Rating:
2.0

Customer did not leave a comment.

Tiffany T. 
Rating:
2.0

This location damaged my tail gate installing a trailer hitch. Uhaul has still not contacted me about the claim. I will be having my insurance handle the matter now and send the bill to you.

Troy S. 
Rating:
4.0

Customer did not leave a comment.

Constance W.  |  First Impressions 
Rating:
5.0

The manager arranged for a larger truck at the same price when the one we rented was not returned on time.

Vivien B. 
Rating:
5.0

Customer did not leave a comment.

Steven V. 
Rating:
5.0

Customer did not leave a comment.

Juan C. 
Rating:
5.0

Customer did not leave a comment.

Nandha P. 
Rating:
5.0

FIVE STARS”

James T.  |  Overall Experience 
Rating:
1.0

better customer service

EVERARDO O. 
Rating:
5.0

Customer did not leave a comment.

Qiana J. 
Rating:
5.0

When you allow customers to go to a different store and it's far out you need to credit them for some miles because the one closest to them didn't have the truck you want it

CARL D. 
Rating:
5.0

They did amazing!

Jordan B. 
Rating:
5.0

Keep doing what you’re doing. Great staff.

ABDUL S.  |  Overall Experience 
Rating:
5.0

I have rented many Uhauls across the country. South Mountain on Baseline is by far the best. The most friendliest people that work there.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

paula M. 
Rating:
3.0

None

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Kevin K.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

VANESSA C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

BEVERLY B.  |  Overall Experience 
Rating:
5.0

I was told by an employee I could only access my unit during business hours 7-7:30pm and that had always been the case. I then informed the rep that hadn’t been my previous experience storing with other UHaul locations. My account was also reported as past due when my due date hadn’t yet passed. I wouldn’t recommend this location to anyone as they seem to make up their own rules and not a reflection of my overall UHaul experience. Very poor experience with this location.

Ayesha B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thelicia C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

April S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doris S.  |  First Impressions 
Rating:
5.0

Great customer service and knowledgeable personal!

Stephen N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert F.  |  Overall Experience 
Rating:
4.0

My only suggestion is to improve the access to units which always set off the alarm. Entering my code never seemed to work. The staff would tell me just to ignore the alarm, which was fine but not sure that’s a good use of the staff’s time. They’re always so busy helping customers :-)

Kelli N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Samantha F.  |  Overall Experience 
Rating:
5.0

Awesome experience all the way around!

Genevieve S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIKE R.  |  First Impressions 
Rating:
5.0

The staff goes above and beyond and so kind and helpful always - this facility is the best just outstanding I would recommend them for everything and to everyone

DIANE M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chyna C.  |  Overall Experience 
Rating:
3.0

Buen Servicio , mejorar aseo, mantenimiento y vigilancia : :) Nuestra experiencia fue buena, en el sentido de que pudimos mantener nuestras cosas guardadas, en buen estados, durante el tiempo de transicion pudimos seleccionar que llevar,donar o botar...fue agotador pues no contabamos con mucha ayuda de familiares. Simembargo habia personas muy solidarias gracias a Dios! Por solucionar ..improvec..:( Solo observamos ciertas circunstancias...algunos sitios y carritos sucios, especialmente descuidafos los baños, la gente no cuidaba de este servicio...y al no haber papel higienico disponible, lo atascaron con las toallas...y el otro baño familiar era horrendo y apestaba ...(stinky and dirty)...creo un poco mas cuidado para el aseo y mantenimiento del lugar ...ademas de vigilancia..una noche, tirando unos cartones salto un hombre de dentro del basurero ( a homeless) ..esoces peligroso ! (Dangerous) yo grite y corri..nadie se inmuto...:( Pero en general aunque no fue perfecto,cumplio su funcion , y edtsmos muy agradecidos por ayudarnos en esta dificil situacion durante epoca de Pandemia y perdida de un ser querido.!! Muchas gracias!!

Esilda T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anna w.  |  Overall Experience 
Rating:
3.0

Expensive

John L.  |  Overall Experience 
Rating:
5.0

Workers here are very helpful and lookout for the customers needs!

jacob e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ahsan A.  |  Overall Experience 
Rating:
5.0

The customer service I received there was excellent and the staff was very helpful. I rented a trailer there as well and great service. Thanks

David L.  |  Overall Experience 
Rating:
2.0

This is the first time I’ve ever had a negative experience with UHaul. For starters, this location which is normally well staffed only had one rep at the counter. While the rep was very helpful it was obvious he was overwhelmed. To make matters worst I was later told the facility closed at 7:30 pm and customers could not access the location. Something I had never experienced at any other UHaul storage facilities and very unacceptable. When i expressed my concerns I was told people were caught sleeping on site. If true, you hire security not limit access. I was very disappointed in my experience and would not recommend this location to anyone.

Ayesha B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Deborah G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KOELLE K.  |  Overall Experience 
Rating:
4.0

Everything was convenient. The far walk had me worried but there were plenty of moving carts to help!

ASHLEY D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tiffany B.  |  First Impressions 
Rating:
5.0

I am downsizing from two units to one. I’m still there😁love the facility…it is safe

JESSI M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kamilla G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyiease S S.  |  First Impressions 
Rating:
5.0

There was a poison thing in the unit.

Crystal O.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Cristobal A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Collette W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Israel O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald P.  |  First Impressions 
Rating:
3.0

Lousy service, incompetent staff, dishonest, will tell you one price and then overcharge you a different price, again and again. Taking our business elsewhere.

Brandon B.  |  Overall Experience 
Rating:
4.0

All the staff were helpful except for onw who rold me there were no 5x5 units available. I asked again with another agent agent and found out there were units available. Every other assoicate were very helpful.

David L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cristobal A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ORVILLE WARREN C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

SHIRLEY M.  |  Overall Experience 
Rating:
3.0

The staff was unprofessional. They never asked to see and ID or went over all the info they had on file in ase anything was incorrect. When I told them something was incorrect after seeing it on the printed paper, i was told “oh just come in one day and we can fix that”. I mean come on, I’m standing right here just do it now. Very lazy…

Andres S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monique C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Georgia B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alyssa c.  |  First Impressions 
Rating:
5.0

I’ve never put everything I own in a storage facility so I was scared but they were all very nice and helpful But always had to wait forever to get help in the office because they always had people in training left by theirselves And would have to go find the manager or someone to answer questions and help

tami s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ebony O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ARLANGA D.  |  Overall Experience 
Rating:
3.0

Only thing I don't like if you out on the 2nd of the mouth you still have to pay for the whole month meantime if you move in before the 1st of the month you have to pay for the days before the 1st that should work both ways

Latonia H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adriana R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

paulo r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tami M.  |  First Impressions 
Rating:
1.0

Too expensive doors are broken The door was broken so when I try to get some of my clothes out of my storage so I can go to work I was unable to get inside so I had to purchase new clothes and shoes and I work during the office hours my pin did not work then they gave me a card and it didn't work also I was overcharged

BRITTNEY T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael J.  |  Overall Experience 
Rating:
5.0

This is the best Uhaul in Arizona hand down

Love J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Asia M.  |  First Impressions 
Rating:
3.0

No one is cleaning the bathrooms

lajoyce c.  |  Overall Experience 
Rating:
5.0

Great staff! Great service!

Wanda S.  |  Overall Experience 
Rating:
5.0

Staff was very clear and thorough when explaining where everything was located and how to access the facilities. I was very pleased. The only downfall was that 2 out of the 3 doors were out of service which made moving in a bit more difficult but that is on the facility, not on the staff.

Yvette P.  |  First Impressions 
Rating:
5.0

Me gusto el trato amable de la persona que me atendió

Ernesto N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALBERTO M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wanda S.  |  First Impressions 
Rating:
3.0

Not enough staff members

KELMER M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chyna C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ADAM R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Damori H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joanne K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ABDUL S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lorenzo P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

christian k.  |  Overall Experience 
Rating:
5.0

Staff was so helpful and friendly. It was easy to get around in. They had plenty of inventory. Wonderful experience.

William N.  |  Overall Experience 
Rating:
5.0

The staff was amazing

Pamela B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KIYA C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brian A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kamilla G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENNETH M.  |  Overall Experience 
Rating:
4.0

Great location, great folks working . Very under staffed but, they did the beat they could do to take care of everyone.

William H.  |  First Impressions 
Rating:
2.0

Went in to get my unit and even though there was a very long line and about a 30 min wait....the gentlemen behind the counter were very nice and helpful. However, when I went to move into my unit....it had a sticker stating "needs cleaning." So I went to the office to inquire. When I walked up there; I asked a young african american male to assist me.... he replied back with "yo no hablo espanol." And began laughing (In front of another customer) I repeated that I needed help and he said it again. Not sire if he was being racist or trying to be funny but I thought this was being very disrespectful. I need this unit but I will never recommend this place to anyone for that type of service.

Mary L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DAVID S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason W.  |  First Impressions 
Rating:
5.0

Check-in staff were super helpful and caring in making sure everything was setup right and clear to get started!

Paul H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William N.  |  First Impressions 
Rating:
5.0

No comments

Lionel V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Collette W.  |  First Impressions 
Rating:
3.0

Facility is dirty

David F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CARROLLE P.  |  First Impressions 
Rating:
5.0

The guys were all very helpful and patient. Moving is very stressful, and they were very accommodating. I would highly recommend this facility.

MELISSA Q.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna P.  |  First Impressions 
Rating:
5.0

Gentle that helped us had upmost best customer service skills. Great experiences with this south mountain location. Great job!

brian a.  |  First Impressions 
Rating:
5.0

The manager went over & above to make sure we were okay and had what we needed!

Darryl O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAY K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamie F.  |  First Impressions 
Rating:
3.0

We should not be charged an additional charge for 24 hour access to get into our unit because some people do work pass the time you close at seven.

Katherine M.  |  First Impressions 
Rating:
1.0

I told the gentleman that I was disabled, and yet I was put in a unit that was way too far away from where you unload/loaded your things. I actually thought I was going to die at one point. I couldn't catch my breath at all.

Julie G.  |  Overall Experience 
Rating:
1.0

They suck

Christianna H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lajoyce c.  |  First Impressions 
Rating:
5.0

Storage units are alarmed individually which is really nice. The facility is clean and they have bays you can pull into to load and uload. The staff is very friendly and helpful. Besides a couple small hiccops (which really didn't affect my experience) the experience was really good. Definitely recommend this location.

SCOTT W.  |  Overall Experience 
Rating:
1.0

First of all, I rented a enclosed trailer from you guys. Pulling it was like pulling a dead horse through quick sand. (Iowa to Arizona) this trailer would slow me down if I tapped on my brakes due to a car going slower in front if me the I could feel the trailer pulling me back. Going down a hill it would it would pull against me and made my vehicles transmission Rev up to 500/600 rpm's before it would shift down. I'm very upset about the crappy equipment and I'm sure the ware on my vehicle will show in time. Gas mileage was at least 3x higher then average. Then after driving all night to make sure I got to your location to upload it before my time was up. Every u haul except for the hubble location in dsm, IA were rude with NO CUSTOMER RESPECT! When I went to return the trailer I used your storage just so I wasn't charged extra. So I told the gentlemen I was rented a unit so I could put my things in there so it was unloaded on time. I mentioned that I was disabled, drove all night only to be put in a unit A LONG WAY FROM THE ENTRANCE! I FELT LIKE I WAS GONNA HAVE ANOTHER STROKE FROM UNLOADING IT. While unloading the trailer I noticed so many empty units. My question is why??? Why did I get a unit so far away being disabled. This is discrimination towards disabled folks. All of the folks I had to deal with(except Hubbell) were rude and had no respect towards me the customer. I WILL NEVER RENT ANYTHING AGAIN! I'll make sure I let everyone know how I was treated. THE gentleman in Oklahoma who I stop to talk to about the issues I was having made me feel like I was stupid. Sorry I actually think I knew more then him. He asked me to pop my hood, I was like Hu. But I did pop it open only to see he didn't know how to unlatch it. He then left to go help someone else. So I got out after seeing he had no clue how too. So I opened it up. He finally came back and he pulled the dip stick and said yup oil is fine. I almost cried laughing. I said dude oil has NOTHING to do with this issue. Just because I was aady he thought I was stupid. My anger grew even higher. By the time I left there nothing was solved. It's time for your company to get up to date with equipment. There's campers lighter then the dead horses you rent. Disrespect for folks with Disabilities is against the law. Might want to have better training on this subject.

Julie G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NANNETTE P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CLAUDIA H.  |  Overall Experience 
Rating:
4.0

Hours of be able to going to your storage could be a little more convenient than 7 p.m.

Lamar H.  |  First Impressions 
Rating:
5.0

Would definitely rent here again if needed.

CJ B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Fred W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

SHADELLE H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tammy P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Serena M O.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Tiffany B.  |  Overall Experience 
Rating:
1.0

I was only planning on staying for 30 days so my storage was free. My condo closing got postponed so I needed to pay for seven days of storage. In order to get this paid, I was on the phone several different times for over four hours. I couldn’t pay on-line because it couldn’t “locate me account.” I will never use U-Haul again.

Carrie T.  |  Overall Experience 
Rating:
5.0

Can't remember his name, but he was very friendly yet very professional.

Jacob L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

De Ariane L.  |  Overall Experience 
Rating:
5.0

Very good Uhaul place!

Damori H.  |  First Impressions 
Rating:
3.0

No way to get ahold of the uhual office on 336 baseline

Tera J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joyce A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bryan H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dorothy B.  |  Online Move In 
Rating:
5.0

The agents at this location were very helpful. The manager was very patient and explained everything very well. I was having a very bad day moving. My plans changed at the last minute. I'm thankful for their kindness.

ARLANGA D.  |  Online Move In 
Rating:
5.0

thank you

YSELLA E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tajia G.  |  Online Move In 
Rating:
4.0

Convenient, smooth checkin, friendly service

mark k.  |  Online Move In 
Rating:
5.0

The General Manager was great. Thank you Mr. DeAriane Loggins

Antonio P.  |  First Impressions 
Rating:
5.0

The gentleman who assisted me was extremely helpful and knowledgeable. He was patient and pleasant, I enjoyed my experience.

Georgia T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christianna H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ronald h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PENELOPE H.  |  First Impressions 
Rating:
5.0

Everyone that helped me was very polite & just all around nice people.

DAVID M.  |  First Impressions 
Rating:
5.0

The manager Kevin was extremely helpful and very professional. I am a new resident to Arizona and I am grateful for his wonderful and amazing customer service.

Shadelle H.  |  First Impressions 
Rating:
5.0

Good people here !!

JORGE E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lillian W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSE E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JORGE E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bryan H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

matthew b.  |  First Impressions 
Rating:
5.0

Very spacious and clean from the parking lot to the storage unit. The staff was very friendly, helpful and knowledgeable of the company and answered every question perfectly. I forgot his name but he’s the black guy that was there around 11am on the 25th, that’s who helped me.

Skye H.  |  First Impressions 
Rating:
1.0

The staff = very good. This is however a former H-depot or Big box store and so you cannot easily drive up & unload big items . We had a 3 bedroom house & my 2 children and I TRULY struggled to get our stuff through a smaller (like a front door width) back door of facility. I was told ALL the front units near the double doors were ‘in use’. They should advise location of doors & size in the climate controlled areas. It’s COVID times and everyone needs storage - but not a great choice for me . I advise go and “see” units available FIRST! It IS however SPOTLESSLY clean.

EMILIE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jarred M.  |  First Impressions 
Rating:
2.0

When I first signed up the gentleman who assisted me was very helpful and knowledgeable. I just don't like being unable to access storage when I'm supposed to be allowed to. When I went to move out it seemed that the employees there were very nonchalant about the situation. Even a simple apology would have been fine, but the fact that you just really showed no care shows your don't care about your customers.

San Johnae B.  |  Overall Experience 
Rating:
1.0

The facility needs a lot of work. The doors to enter don’t work all the time. The staff is the most incompetent group of individuals I have ever met. Anytime I’ve had to go into the office to buy or rent anything it’s a minimum of 1 hour ordeal, that’s if I can find anyone. Half the time when I walk in the office there are no employees to be found. I will not spend another dime with U-Haul, and I will also advise all of my friends and family to spend their money elsewhere.

Jeremiah B.  |  Overall Experience 
Rating:
3.0

No 24 hr access/ and employees told me this was bc the security cameras dont work???

KEANE M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ROSE R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dawn b.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jacob L.  |  First Impressions 
Rating:
5.0

Had some issues in the beginning with the system but they super made sure I was well taken care of. I appreciate the level of professionalism the employees had while helping me get my storage unit. Thanks U-haul

Love Star J.  |  First Impressions 
Rating:
3.0

Not a lot of contact with the staff, but friendly when ever there was contact. Had a few concerns but over all decent service.

Lynette M.  |  Overall Experience 
Rating:
5.0

The young man assisted with all my needs, handle everything with professionalism, fun understanding, Even though he was the only rep there and had other people waiting, he handle each and every one of us with care. Thank you

Marcella H.  |  Overall Experience 
Rating:
1.0

The storage states you have until 10 access the storage but they closed it at 8 very angry

Phillip S.  |  First Impressions 
Rating:
5.0

I worked with the manager and he was GREAT!!!

Rachael M.  |  First Impressions 
Rating:
5.0

Thanks for all your help. Thanks. Pedro Santoya

pedro s.  |  First Impressions 
No reviews have been submitted for this location.

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