Customer Reviews for U-Haul Moving & Storage of South Mountain

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of South Mountain

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Jurelyn L.
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Easy drop off. no issues

GISELLE G.
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Customer did not leave a comment.

BILLY W.
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Get your issue with 1st convenience bank straightened out. I had to spend more cash, because uhaul didn't want to work with my card.

Mark H.
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Customer did not leave a comment.

NICHOLAS D.
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Truck was old and brakes were shot. I felt like the wheels were going to fall off. I won't be returning

Martha M.
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Customer did not leave a comment.

Karen M.
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This was the best Uhaul experience I've had. I did on-line checkin and when I walked over to get the keys the workers out front saw me looking for the lockbox and told me where to find it. Then when I had trouble turning on the truck they showed me what I needed to do and asked if I needed anything else before walking away.

WILLIAM S.
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Customer did not leave a comment.

Donte S.
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Big location and but us at first in the last Row

JULIE S.
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We had so many issues with our last move. Reached out to the store manager but never heard back.

JOANNA G.
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Great service and professional attitude.

Amanda C.
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Customer did not leave a comment.

Julian P.
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John C.
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Very easy drop off process and professional employees. Thank you!

Brian C.
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Customer did not leave a comment.

Dieu C.
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Customer did not leave a comment.

GUINCO K.
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Seamless drop off.

Mark J.
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Vehicle was clean and low mileage. I am used to getting crappy trucks to drop off elsewhere. Manager was efficient and friendly.

Ashlee C.
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Customer did not leave a comment.

BYRON F.
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MICHAEL C.
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Rachael M. | First Impressions |
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I worked with the manager and he was GREAT!!!

april M.
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More friendly and understanding, no appreciation of good business

DERRICK D.
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Maree B.
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Imogene B.
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REYNALDO R.
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Clean interior cab of truck better. It was picked up but not clean of spills.

Anna M.
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Not enough employees for daytime service

Joseph D.
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Customer did not leave a comment.

lonzo S.
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Gilbert L.
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Great employees

William E.
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Awesome guy helped us check it in.

Jeff P.
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Customer did not leave a comment.

Julian P.
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The rep I worked with helped me in a dire situation where a house closing was not processed in time and he was extremely understanding of the situation. He helped my family's move much less stressful!

pedro s. | First Impressions |
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Thanks for all your help. Thanks. Pedro Santoya

Joseph H.
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Customer did not leave a comment.

Pedro S.
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pedro S.
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Customer did not leave a comment.

LAWRENCE G.
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Henry S.
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Touhida K.
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Customer service rep Vanessa was rude. No greetings neither answer to any. There was a digging on the ground right off the uhaul entrance. Almost fell & Sprained my leg. Vanessa even will not give proper instruction to locate the vehicle. The manager explained how to locate the vehicle.

melanie W.
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Parts of the truck were broken like the side mirror just spinning around while driving making for a dangerous drive. And also not being very transparent when it comes to pricing and then springing a large bill on you to pay.

Tim C.
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Customer did not leave a comment.

LaVante L.
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Sylvia M.
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PEGGY G.
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Marissa P.
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John A.
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I brought it back early. Did I have to pay full price. I couldn't tell.

Yousuf Y.
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Only issue is Uhaul not answering phone calls. You get connected to somewhere else. They need better phone answering skills.

David R.
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While the inside of the van was clean the outside was dirty and needed a wash. I don't ever remember a Uhaul truck so dirty on the outside. It was not just my van but others in the parking lot too. Mud on the tires etc.

john T.
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Customer did not leave a comment.

jose D.
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Nothing, everything was great!

Austen S.
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Cory B.
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The location and employees were great, but the truck I was provided this time was horrible. The trick itself had damage all around it. In fact, it was so bad the employee didn't even do a walkthrough probably because he knew. The mirrors on both the driver and passenger sides of the vehicle were so loose they would not stay in place, making it unsafe and challenging to drive the vehicle. I use U-Haul often but if this experience happens again ill have to move to a competitor that will provide a safer truck.

CHERITH CENCHREA S.
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Customer did not leave a comment.

Shanna P.
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MEREDITH H.
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Torrance W.
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DENNIS P.
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ELGIN T.
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ROBERT A.
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Good team work had no problem with the rental from the time we picked up rental to the return.

Laura L.
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The employee was rude and unhelpful. He would not help me unhook my car from the hauler. He said he would only unhook the trailer from the back of the truck. He did so before I removed my car, and I questioned him about that. He said the hauler would be fine, so I backed my car off the hauler; it flipped up and banged the back of the truck. He admitted “that's on me.”

edmund R.
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Gen Mgr was a professional

Alexandria T.
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Customer did not leave a comment.

Olgens P.
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Rental equipment needs external covering. Too hot to touch metal parts of car carrier I was renting, cause light burns from intitial impact from Arizona heat temperatures.

ANALISA Q.
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Customer did not leave a comment.

Jaimie J.
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Pamela B.
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I am not sure I can fault the location, or people. However, I went from getting a confirmation call the night before that I had 4 Uhaul crates to the next morning having the movers arrive at 8:00 to find out there were none. I also was told at one point the next day that my order had been lost. When I finally got my crates they were in bad condition and one had to be bolted closed. The receiving Uhaul shook their head at the quality of the crates I had been given. I had to leave my last packed box outside the drop off location overnight because of the many issues encountered. It was less than a please day attempting to get boxes to load and ended up loading in the heat of the day in AZ.

WILLIAM W.
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Customer did not leave a comment.

Roxanne R.
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BRANDON L.
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Customer did not leave a comment.

DARNELL R.
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Customer did not leave a comment.

MORGAN H.
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Customer did not leave a comment.

SARAH F.
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PETER O.
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Marissa J.
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DANIEL O.
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Great customer service!

Zachary P.
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I was able to work with Darian on my rental. He was the general manager of the store and treated me with class and respect. He was very knowledgeable on the questions that I asked and the store is very clean. I was very pleased with my rental and would recommend this location to anyone using a U-Haul. Thank you very much Darien for your exceptional customer service.

Barbara T.
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Good people,friendly yet professional. Very pleased.

JUAN A.
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The gentleman at the front desk area was a pleasure to work with at the Baseline location on 336 E. Baseline rd. He was professional, didn't sound like a robot and made the whole store feel welcome. I wish I could remember his name, but he deserves a raise.

Carol C.
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Customer did not leave a comment.

SHAWN H.
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Windows need washed and bugs off the front.

TREVOR F.
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The staff at this location was kind and informative. I have used UHaul all my life AND ITS A DAMN SHAME U CHARGE 99 CENT A MILE. THATS TOTALLY UNFAIR TO YOUR CUSTOMERS SHAME ON YOU I DESERVE A PARTIAL REFUND ..

stephen L.
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nothing !!quick service and variety of trucks and vans

Raymond B.
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Customer did not leave a comment.

Brian A.
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HOWARD P.
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Very friendly staff and very helpful. Got me in and out quick and easy very courteous about the whole process

Sergio P.
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Customer did not leave a comment.

TERRANCE S.
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Mr. Wright the gentleman that assisted was helpful, friendly, professional and prompt ready to serve.

CHARLIE W.
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Not anything

William Y.
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Customer did not leave a comment.

MONICO S.
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Customer did not leave a comment.

DAN T.
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Customer did not leave a comment.

Cassidy F.
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DeAriane at the location was extremely friendly and directed me to check in my equipment outside and where to pull in. He unhooked the trailer from my car and sent me an email with the contract after I had left. It only took a few minutes to return. They also had a hitch lock and other towing accessories I got, which were cheaper than the auto parts store. Great service!

JEFFERY S.
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Customer did not leave a comment.

SOPHIE G.
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Placed a debit on my checking when price quoted at time of reservations was only @$39.99. I expect my money back in my account ASAP. Feel free to call me with any questions Thank you S.Gonzales

DOUGLAS M.
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Truck I got had been smoken in a lot. Stinky.

CHIDINMA S.
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N/A

RAYMOND S.
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DeAriane at this location is a great customer service rep! Keep up the great work!

Carlos C.
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The representative did not know how to reimburse me for the additional days I will start for rental

SARAHI L.
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List store hours on receipt for those making one way rentals

Bhalchandra P.
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I am sure to say that the U-Haul is the best company to rent in whole of United States though it was my second rental in 20 days. Staff/Associate in OC,California and in Arizona were very courteous, kind, professional and helpful. I commend them from deep in my heart.

No reviews have been submitted for this location.

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