Customer Reviews for U-Haul Moving & Storage of South Mountain

1,308 reviews

340 E Baseline Rd Ste 30   Phoenix, AZ 85042

(623) 209-7357

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(623) 209-7357

340 E Baseline Rd Ste 30
Phoenix, AZ 85042

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

I was hung up on multiple times when trying to contact customer service because my box was not delivered when it was supposed to. They never called to confirm a time or day and a U-Haul said they tried to contact me but didn't. When asked why my things weren't arriving on time I was give multiple different reasons. My things were delivered 5 days late and I STILL had to pay for the delivery

Caitlyn H. 
Rating:
5.0

Customer did not leave a comment.

HUBERT D. 
Rating:
3.0

Customer did not leave a comment.

Jake L. 
Rating:
5.0

All employees at the location were great. It was the best experience I had renting a truck Thank you so much.

Mary L. 
Rating:
2.0

Customer did not leave a comment.

ANGELA L.  |  First Impressions 
Rating:
2.0

The staff isn't very knowledgeable and I still haven't received my $60 deposit they said would be returned the same day I returned the equipment because it would remain as “pending”. Not true.

Claudia G. 
Rating:
5.0

Customer did not leave a comment.

Klydie G. 
Rating:
5.0

Customer did not leave a comment.

Jane H. 
Rating:
3.0

This location was a bit understaffed - we waited about an hour to get the autotransport unhitched from the UHaul truck. Unfortunately some customers ahead of us in line got quite angry about this. Otherwise the staff were friendly and knowledgeable.

Brielle O. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

Thank you!

Brandon R. 
Rating:
5.0

Clean, organized facility. Very friendly, helpful staff.

Stephanie C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie C. 
Rating:
1.0

It was overall a terrible experience. It was a waiting game for every step of the process. from reserving the storage unit (that apparently i didn't no reserve even though in was clear with my intentions), opening thus storage unit, reserving the moving truck ( even though i was given and charged for the truck i did not reserve), picking up thus truck and dropping it off as well. also whoever Eric is to that branch is the definition of “no sense of urgency” it was almost painful to give my hard earned money to somebody that did not seem like they wanted it. overall a terrible experience and if i was not in need of this equipment and unit i would have absolutely went somewhere else to avoid the additional stress. do better for the people that come after me please.

Bryson E. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michelle U. 
Rating:
5.0

Customer did not leave a comment.

Stephanie A. 
Rating:
5.0

Customer did not leave a comment.

Brandon D. 
Rating:
5.0

The entire staff was amazing with positive, friendly, helpful attitudes and excellent prompt customer service. This location is awesome. They always have enough trucks to suit their customers needs.

Samara M. 
Rating:
2.0

I was given a truck without a catalytic converter. The truck was very loud and would not get up to speed. Like it was slipping gears. Since I don't normally drive 26 ft trucks I didn't know anything was wrong.

GARY R. 
Rating:
5.0

You are the best in self moving

Mohamad F. 
Rating:
4.0

Customer did not leave a comment.

Ronnie R. 
Rating:
5.0

Customer did not leave a comment.

Marcy P. 
Rating:
5.0

Customer did not leave a comment.

Arthur B. 
Rating:
4.0

Customer did not leave a comment.

Jayne P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Salvador L. 
Rating:
5.0

Just greet each Customers with a Hi and a Big 😊 Smile Job will be well done.

Cherrie P. 
Rating:
5.0

Customer did not leave a comment.

MARISELA D. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Keep hiring professional, personable people like Karisa on Baseline in Phoenix, and Johnny on Bayshore in San Francisco. Everyone, and everything was Excellent 👍‼️ Thank you all so much‼️ Sincerely, Patrice Kwasniak

Patrice K. 
Rating:
5.0

Customer did not leave a comment.

twona F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
3.0

Provide customer service. I asked if upon returning vehicle I could pay with another card and I was told yes. Upon returning vehicle I went back to office and tried to pay with another card but was not able to because they had already charged the card I used to hold the estimated rental on. Additionally, have more workers. Long line of people waiting and only 1 person working front desk.

nathan H. 
Rating:
5.0

Customer did not leave a comment.

andre R. 
Rating:
3.0

Customer did not leave a comment.

JOHN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

emin O. 
Rating:
3.0

I rented an RO trailer and they issued me the oldest one there. It did not have the lift to raise or lower it on and off the hitch. It was laying all the way on the ground. I mentioned to the workers that I have a bad back and it's going to be difficult getting it off. I pointed out there were 3 new ones a row over. And I was told this was the one on my contract. I had to make sure i had someone there to help me to return the trailer as I would not be able to pick it up on my own. I had to pay someone for their help. I just think it unacceptable to rent out something that is missing parts and can cause injury.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Charles T. 
Rating:
5.0

Customer did not leave a comment.

Delores C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cecelia B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jack allan h.  |  First Impressions 
Rating:
5.0

I appreciate all the help they gave me!! They were a lot of help when I couldn’t do it and still made it possible for me not to lose my valuables!! Thank you guys!!

Lisa R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MANUEL A. 
Rating:
4.0

Customer did not leave a comment.

Cheryl C. 
Rating:
3.0

Customer did not leave a comment.

Liberty V. 
Rating:
4.0

Customer did not leave a comment.

Rebecca H. 
Rating:
1.0

Slow customer service. Was charge extra when I shouldn't have been. Will be disputing charges and not using location ever again

Terrance T. 
Rating:
5.0

Have more people working the firont desk at one time. Otherwise, customer service and my experience were excellent.

Michelle V. 
Rating:
4.0

Get cruise control installed in your trucks!

Riley R. 
Rating:
5.0

Customer did not leave a comment.

Ray W. 
Rating:
4.0

Guy who hooked up my auto transport to the truck was great!

Lauren K. 
Rating:
5.0

Very good retired military worker — he's the workhorse.

DAVID O. 
Rating:
4.0

Customer did not leave a comment.

Senina W. 
Rating:
1.0

Was told I never returned uhaul . Got charged more than was quoted on. Unacceptable.

Abel M. 
Rating:
4.0

The cab was dirty, dusty, food crumbs from last user etc. We had to wipe it down and clean before use.

Laurie S. 
Rating:
5.0

Customer did not leave a comment.

Stephanie R. 
Rating:
2.0

Staff seemed nice enough, but it took over 20 minutes to turn in a truck, they seemed rather shorthanded.

Arthur R. 
Rating:
3.0

The guy I dealt with didn't talk to me at all. Ignored me

Rick R. 
Rating:
5.0

Customer did not leave a comment.

Brendon F. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

INEZ F. 
Rating:
3.0

Truck was run down. Engine light came on while driving to destination

Sergio P. 
Rating:
5.0

Customer did not leave a comment.

Kathryn T. 
Rating:
5.0

Customer did not leave a comment.

Audra C. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
1.0

RUDE AND UNHELPFUL when they didn't have our rental available.

Justin H. 
Rating:
5.0

They had a two man crew that didn't waste any time getting the customers what they needed. I like the fact that they treated everyone the same with respect and courtesy.

DEMITRE B. 
Rating:
5.0

Customer did not leave a comment.

Tim W. 
Rating:
5.0

Customer did not leave a comment.

Joe W. 
Rating:
4.0

Customer did not leave a comment.

tami W. 
Rating:
5.0

Stay open later.

Elijah M. 
Rating:
3.0

The internet server was down and it took a while to check out a truck

Dione A. 
Rating:
1.0

Not DOUBLE CHARGING customers would be a start!

OTIS H. 
Rating:
4.0

Customer did not leave a comment.

HIPOLITO B. 
Rating:
4.0

Customer did not leave a comment.

Noe D. 
Rating:
2.0

Customer did not leave a comment.

Irma M. 
Rating:
5.0

The 340 e Baseline rd store 30 in Phoenix has been very helpful for all my uhaul rentals. I am well pleased with this location. I have rented 5 times from this location this year and it all went well. Thank you.

anthony O. 
Rating:
5.0

I love that you remodel it so nice and clean.

gebra A. 
Rating:
5.0

Customer did not leave a comment.

jeff B. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
4.0

Customer did not leave a comment.

Sharon W. 
Rating:
4.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

Yohanna D. 
Rating:
4.0

Customer did not leave a comment.

Kyle G. 
Rating:
1.0

On return I gotta charge a surcharge and a charge for gas and the vehicle had no gas when I got in Arizona and I dropped it off in Santa Monica extra charge is not good

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Stephanie R. 
Rating:
2.0

The employee charged for the rental truck after it was already paid for. I had to show him proof of payment. Please educate your employee. Thank you.

Elizabeth or Jac H. 
Rating:
5.0

Super friendly staff, very helpful.

Chris S. 
Rating:
1.0

Unprofessional, never answer the phone, return , take forever to send deposit back. Poor communication do not recommend this location ever

Caprice J. 
Rating:
5.0

Customer did not leave a comment.

JASENKO S. 
Rating:
4.0

There was really no customer service except for checking me in. No explanations on operating the truck, no walk around the truck, no information on what to do when returning the truck, basically self service except to take my information and run my card.

Brian S. 
Rating:
5.0

Fast service with professional employees. Great job and thank you !

NAEEMAHNina B. 
Rating:
4.0

The representative I met with didn't talk.

Ruben M. 
Rating:
5.0

Customer did not leave a comment.

Kamerine K. 
Rating:
5.0

Customer did not leave a comment.

Angel A. 
Rating:
5.0

None

Ben S. 
Rating:
1.0

I did not need or ask for furniture pads. They just came with a warning that they must all be returned (in original vacuum-packed bags) or there will be a fine. More importantly: EVERYONE I SPOKE WITH HAD A DIFFERENT NUMBER FOR WHAT I WOULD BE BILLED AND THE ACTUAL BILL MATCHED NONE OF THEIR ESTIMATES. Get everything in writing. What they promise over the phone is - to be charitable - misinformed.

ANTHONY P. 
Rating:
3.0

Customer did not leave a comment.

myra Q. 
Rating:
5.0

Customer did not leave a comment.

JESSICA S. 
Rating:
2.0

I waited for who knows how long outside in my rental as suggested in the hot Sun, only for no one to show up and check my rental back in. Had to go inside to haul someone down. Still haven't gotten my invoice or my deposit back.

Glen H. 
Rating:
5.0

Easy process, great customer experience.

Francisco R. 
Rating:
5.0

Customer did not leave a comment.

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

Dennis P. 
Rating:
5.0

Everything was good but the cab smelled...that was my only concern.

Doris S. 
Rating:
5.0

Customer did not leave a comment.

Blair L. 
Rating:
4.0

Don't wait till the last second to notify the customer that there isn't a U-Haul available at the location he requested and then have him scramble

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Rhiannon R. 
Rating:
5.0

Customer did not leave a comment.

laurie H. 
Rating:
3.0

Customer did not leave a comment.

Raul L. 
Rating:
5.0

Customer did not leave a comment.

WILLIE S. 
Rating:
5.0

Customer did not leave a comment.

Sabrina C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Curt C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ledonia N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ADAM R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Constance W.  |  First Impressions 
Rating:
5.0

FIVE STARS”

James T.  |  Overall Experience 
Rating:
5.0

Keep doing what you’re doing. Great staff.

ABDUL S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin K.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

VANESSA C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

BEVERLY B.  |  Overall Experience 
Rating:
5.0

I was told by an employee I could only access my unit during business hours 7-7:30pm and that had always been the case. I then informed the rep that hadn’t been my previous experience storing with other UHaul locations. My account was also reported as past due when my due date hadn’t yet passed. I wouldn’t recommend this location to anyone as they seem to make up their own rules and not a reflection of my overall UHaul experience. Very poor experience with this location.

Ayesha B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thelicia C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

April S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doris S.  |  First Impressions 
Rating:
5.0

Great customer service and knowledgeable personal!

Stephen N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert F.  |  Overall Experience 
Rating:
4.0

My only suggestion is to improve the access to units which always set off the alarm. Entering my code never seemed to work. The staff would tell me just to ignore the alarm, which was fine but not sure that’s a good use of the staff’s time. They’re always so busy helping customers :-)

Kelli N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Samantha F.  |  Overall Experience 
Rating:
5.0

Awesome experience all the way around!

Genevieve S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIKE R.  |  First Impressions 
Rating:
5.0

The staff goes above and beyond and so kind and helpful always - this facility is the best just outstanding I would recommend them for everything and to everyone

DIANE M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chyna C.  |  Overall Experience 
Rating:
3.0

Buen Servicio , mejorar aseo, mantenimiento y vigilancia : :) Nuestra experiencia fue buena, en el sentido de que pudimos mantener nuestras cosas guardadas, en buen estados, durante el tiempo de transicion pudimos seleccionar que llevar,donar o botar...fue agotador pues no contabamos con mucha ayuda de familiares. Simembargo habia personas muy solidarias gracias a Dios! Por solucionar ..improvec..:( Solo observamos ciertas circunstancias...algunos sitios y carritos sucios, especialmente descuidafos los baños, la gente no cuidaba de este servicio...y al no haber papel higienico disponible, lo atascaron con las toallas...y el otro baño familiar era horrendo y apestaba ...(stinky and dirty)...creo un poco mas cuidado para el aseo y mantenimiento del lugar ...ademas de vigilancia..una noche, tirando unos cartones salto un hombre de dentro del basurero ( a homeless) ..esoces peligroso ! (Dangerous) yo grite y corri..nadie se inmuto...:( Pero en general aunque no fue perfecto,cumplio su funcion , y edtsmos muy agradecidos por ayudarnos en esta dificil situacion durante epoca de Pandemia y perdida de un ser querido.!! Muchas gracias!!

Esilda T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anna w.  |  Overall Experience 
Rating:
3.0

Expensive

John L.  |  Overall Experience 
Rating:
5.0

Workers here are very helpful and lookout for the customers needs!

jacob e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ahsan A.  |  Overall Experience 
Rating:
5.0

The customer service I received there was excellent and the staff was very helpful. I rented a trailer there as well and great service. Thanks

David L.  |  Overall Experience 
Rating:
2.0

This is the first time I’ve ever had a negative experience with UHaul. For starters, this location which is normally well staffed only had one rep at the counter. While the rep was very helpful it was obvious he was overwhelmed. To make matters worst I was later told the facility closed at 7:30 pm and customers could not access the location. Something I had never experienced at any other UHaul storage facilities and very unacceptable. When i expressed my concerns I was told people were caught sleeping on site. If true, you hire security not limit access. I was very disappointed in my experience and would not recommend this location to anyone.

Ayesha B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Deborah G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KOELLE K.  |  Overall Experience 
Rating:
4.0

Everything was convenient. The far walk had me worried but there were plenty of moving carts to help!

ASHLEY D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tiffany B.  |  First Impressions 
Rating:
5.0

I am downsizing from two units to one. I’m still there😁love the facility…it is safe

JESSI M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kamilla G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyiease S S.  |  First Impressions 
Rating:
5.0

There was a poison thing in the unit.

Crystal O.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Cristobal A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Collette W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Israel O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald P.  |  First Impressions 
Rating:
3.0

Lousy service, incompetent staff, dishonest, will tell you one price and then overcharge you a different price, again and again. Taking our business elsewhere.

Brandon B.  |  Overall Experience 
Rating:
4.0

All the staff were helpful except for onw who rold me there were no 5x5 units available. I asked again with another agent agent and found out there were units available. Every other assoicate were very helpful.

David L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cristobal A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ORVILLE WARREN C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

SHIRLEY M.  |  Overall Experience 
Rating:
3.0

The staff was unprofessional. They never asked to see and ID or went over all the info they had on file in ase anything was incorrect. When I told them something was incorrect after seeing it on the printed paper, i was told “oh just come in one day and we can fix that”. I mean come on, I’m standing right here just do it now. Very lazy…

Andres S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monique C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Georgia B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alyssa c.  |  First Impressions 
Rating:
5.0

I’ve never put everything I own in a storage facility so I was scared but they were all very nice and helpful But always had to wait forever to get help in the office because they always had people in training left by theirselves And would have to go find the manager or someone to answer questions and help

tami s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ebony O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ARLANGA D.  |  Overall Experience 
Rating:
3.0

Only thing I don't like if you out on the 2nd of the mouth you still have to pay for the whole month meantime if you move in before the 1st of the month you have to pay for the days before the 1st that should work both ways

Latonia H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adriana R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

paulo r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tami M.  |  First Impressions 
Rating:
1.0

Too expensive doors are broken The door was broken so when I try to get some of my clothes out of my storage so I can go to work I was unable to get inside so I had to purchase new clothes and shoes and I work during the office hours my pin did not work then they gave me a card and it didn't work also I was overcharged

BRITTNEY T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael J.  |  Overall Experience 
Rating:
5.0

This is the best Uhaul in Arizona hand down

Love J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Asia M.  |  First Impressions 
Rating:
3.0

No one is cleaning the bathrooms

lajoyce c.  |  Overall Experience 
Rating:
5.0

Great staff! Great service!

Wanda S.  |  Overall Experience 
Rating:
5.0

Staff was very clear and thorough when explaining where everything was located and how to access the facilities. I was very pleased. The only downfall was that 2 out of the 3 doors were out of service which made moving in a bit more difficult but that is on the facility, not on the staff.

Yvette P.  |  First Impressions 
Rating:
5.0

Me gusto el trato amable de la persona que me atendió

Ernesto N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALBERTO M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wanda S.  |  First Impressions 
Rating:
3.0

Not enough staff members

KELMER M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chyna C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ADAM R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Damori H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joanne K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ABDUL S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lorenzo P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

christian k.  |  Overall Experience 
Rating:
5.0

Staff was so helpful and friendly. It was easy to get around in. They had plenty of inventory. Wonderful experience.

William N.  |  Overall Experience 
Rating:
5.0

The staff was amazing

Pamela B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KIYA C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brian A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kamilla G.  |  First Impressions 
Rating: