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Ventura TCustomer Reviews for U-Haul Moving & Storage of South Mountain
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The young man who helped me finish my check out/in. Was very helpful. I should have gotten his name. The truck was old seatbelt indicator would stay on haul indicator as well. Windows didn’t seal. You could hear all sounds coming in from outside. The truck was just old. It did get the job done though.
David DStaff and store did a great job stressful day made easy by U-Haul. Thank you.
Craig WThe staff unhelpful,, rude, and horrible fees that the system calculates not what you signed for
Jessica CTry to get help to pay my bill by phone
john rTony was outstanding!!..
JOHN PI was charged more miles than I drove. I used the trip button to keep track of my miles. I drove 23 miles but was charged 90 miles. I was also charged for insurance and gas. I paid for 30 miles but returned the truck and was charged nearly $250
Karl P | First ImpressionsThe drop-off instructions weren't clear, and I was almost penalized when my employer directed me to just leave the keys in the truck. Then, two days later, when I realized my rental was still active, customer service informed me that next time I should insist on getting a receipt. After that phone call, I received a call from the drop-off location asking when I was going to return the truck. They then charged me for going over the mileage and not leaving the correct amount of gas. When I told the representative that I had, he apologized and said sometimes they mark it incorrectly, and refunded me. I like U-Haul and will still use their services, but they should really work on making the checkout process more seamless and efficient.
Maya WThe only thing it's the self return needs to be more user friendly. By the time I figured it out I was already 15 minutes late.
Sergio PWhile I was returning my u-haul at the end of the day the employee that was they’re working that late afternoon was super rude when I had asked him a question about my contract and just snatched the keys away from me and told me not to worry that he got the keys already to “go away I’m busy can’t you see” .
Jose FIf you’re going to charge me if I bring a truck back with less gas then it started with you should reimburse me if I bring it back with more instead of telling me essentially too bad.
Robert AI reserved a truck in the evening, and when I got there my pick up was delayed as they wanted to give me a truck with no gas and trying for me take it with a discount according to the office personal, yet I had to return it with a 1/4 of a thank wich I feel would of added to what I paid for the truck with fuel. And then had to wait for them to get me a truck that actually had gas. Delayed my departure to go pick my stuff.
Denis MOnly problem I have is that uhaul has bad telephone ☎️ services because every time I call down at soutmountian uhaul they put me on hold for hours then they forget about me Waiting on phone everytime that happens one time one Hispanic gentleman told he apologized to me about me Waiting on phone he even said they have bad phone service.
RAYMOND R | Overall ExperienceThe staff was great ,very professional and thorough.
Frank VThe side view mirror on the passenger side was broken. It couldn’t be used. The cab wasn’t clean. Previous times that I rented at this location. Service was excellent. This time it was lacking.
Ev BThe man who claimed to run the store and personally own the truck was rude an arrogant I left full google review about him will never return to this location ever told me he would take action if I didn’t bring truck back even though I was paying for it when I rented it I expressed to them big time that I didn’t know when I would bring it back!
ROXANNE RQuick and easy drop off process
Jorge DI'm not sure why I keep getting emails pertaining to a passed bill that is due, however upon revewing my order as well as my profile I show NO PAYMENT IS DUE! I HAVE BEEN GETTING EMAILS FOR OVER TWO YEARS!! I DO NOT OWE ANYTHING. THE REASON THE TRUCK WAS DROPPED OFF IN MESA WAS DUE TO THE CHECK ENGINE LIGHT COMING ON. I DID NOT FEEL SAFE DRIVING IT BACK TO SOUTH MOUNTAIN. I SEND PICTURES OF THE CHECK ENGINE LIGHT BEING ON AND I WAS TOLD VIA EMAIL DAYS BEFORE I PICKED UP THE TRUCK IT HAD SOME WORK DONE ON IT. CHECK YOUR RECORDS AND STOP EMAILING ME. THANKS
shawan wThomas went above and beyond to help us and even his coworkers, who he covered for while they were sick in the bathroom
DOLORES LIf the customer wants to have a good experience, have them see Edwin at your location on 340 E. Baseline. He was helpful and professional. I explained to him the nature of our move, and he was sympathetic to the loss of my Mother. His kindness is something you can't teach, it comes from within. He made things easy and seemed happy to help. He was also there upon return to make the whole process smooth.
Terry RMy entire experience was stellar until the last rental and and the closure of my storage account. I reached s 10’ truck to recover all items from my storage space. The unit has AC additional lock on it that El was put on by the facilities management. When I inquired about it, I was told that it might be on because the Unit was in arrears, which it was not. Payments had been made by direct debit. After records were checked, the additional lock was removed. This was very incorrect l inconvenient since I had just rented a truck to revive my belongings and was now “on the clock” so to speak. When I returned the truck clean and with the amount of gas required, I handed the keys to an employee and advised him that the dolly I rented was in the truck. He advised that a receipt would be sent via email with the final charges. On 03/14 I see that I had been charged a total 285.00!!! Coroner service advised that these charges arose from a missing dolly fee and a late return of the truck which is not possible because I returned the truck during business hours within the required timeframe and have the keys to an employee. I would like my 200.00 refunded immediately. This is horrible business!!
Eric G | Overall ExperienceBringing the U-box was right on time to my old address. The driver was friendly and answered all my questions. The U-box was delivered on time to my new address and the driver was also friendly and answered all questions. I would recommend this way of moving.
Betty BYhe staff was courteous and friendly. The engine light was on for the entire 80 miles. I checked all fluids and everything was fine. Rapid return worked well.
CHERYL PCustomer service is great. Pilar did a fabulous job.
timothy nVery friendly amd knowledgeable staff. Fast and easy process. Had us on the road in no time.
Noel STina was great, friendly and showed us 2 different unit sizes for our needs. She was helping a customer on the phone with the uhaul app.
Michael HGreat customer service. Highly recommended
Martin LGreat experience
Craig WThe windshield wipers broke twice before I reached my destination. 👎🏽😡
ARLINDA FComputer systems needs to be more accurate and efficient.
Anthony R | First ImpressionsJust better atención for paper signs I have bad experience in this store I have big problems for missing understood
Martin MI reserved a trailer and chose the optional $8 towing coverage. When I went to pick up the trailer today, this location was charging me $11 for the coverage even though my online receipt showed it for $8. The associate then said “they didn’t update the website price” and still charged me the $11. I know it’s only $3 difference but the price I agreed to online should have been honored.
joe sThe customer service was great at this location. Next time I have movie news. I will definitely go here.
Kristin BChristopher was so helpful and friendly. I will definitely go back to this location for all my future U-Haul needs.
Bobbi MYes good service of customers
Joey MI wanted to personally commend Altino and Tariq on they’re extreme helpfulness over the weekend when I came in to get a trailer. They went above and beyond and I really appreciated that. Give those guys a raise
Alex EGreat staff, great experience. Would 100% come back and recommend
David WTariq, the associate at this location did an EXCELLENT job helping us when everything got messed up through our online reservation. While our overall experience with U-Haul was horrible and I will never use U-Haul by choice again, the associate here was the only good thing with our U-Haul experience.
Daniel HTeam was great
Frederick RProvide a refund according to policy
Jasmine SVery helpful customer service rep at this site
Justin FVery helpful and easy to return
Julia DStaff was extremely helpful and knowledgably.
EVELIN H | Overall ExperienceThe staff unhelpful, uneducated, rude, and now with me off for my money
Linda B | Overall ExperienceThey had me pay 100 dollars for a 19.95 dollar vehicle. Then automatically slapped me with tax and fees and coverage that I didn't ask for. I was told I would get the 60 dollars back. I have Yet to see refund. Biggest scam I ever had to deal with. To top it off the 10 ft was labeled as "one bedroom/ studio apt... uhuh I had to make two runs. And please tell me why ramps are not a standard feature with all "moving" vehicles ? 100 percent not satisfied and still waiting on my refund.
Katie LFix the credit card machines
ROBERT DGreat customer service and friendly
Tim TEnded up not even needing it Will rent again when I need to pick anything that will not fit in my car 🚗
Robin FThey were very good and customer oriented and the store was very nicely organized
Steven CThe app wouldn’t work and the guy wouldnt let me drop it off as he stood at the computer without a 20$ extra charge. Dropped it off at another location because fuck this place. Hope that fat lazy fuck gets his job stolen by a computer. 250$ for a 1 day truck rental. Home depot or a rental car place is the better option. Side note guy in the morning was super helpful and nice.
Daniel LThe best staff seen at a uhal I have ever been to. Keep that team happy!
Marcus BNothing!
Lori PGive a bit more detail regarding where things are.
Jennifer SIt was great 👍
JAMES SWell when I called I asked exactly what to do cuz im in a wheelchair right now n needed to sdd another driver. I did all that n he was still hassled at pick up.! Had to get on the phone n they couldn’t find it even tho I already paid! Eventually got resolved by jesus the manager. He was great.
Andrew CVery easy to get equipment and return
JOHN SMal servixio y sistema dañado
Jesus aEmployees were friendly and very helpful.
Renata MStaff was friendly and helpful and most importantly felt items were safely stored and secured in the facility. The only thing I think would've been helpful is having access to the large doors later in the day and on holidays. But overall it was an excellent experience. Thank you.
Jorge C | Overall ExperienceI never got my receipt. It was not emailed to me and is have no dues what I was charged
Jordan WBUT YOUR CORPORATION IS NOT. SENT ME 3 DIFFERENT ADDRESSES AND THEN DID NOT TELL ME I NEEDED MY UHAUL BACK MY NOON I DIDNT EVEN LEAVE LAS VEGAS TO PHOENIX UNTIL NOON! THEN CHARGED ME EXTRA 40 DOLLARS AND THEN I GO TO RETURN UHAUL AFTER HOURS IN THE AFTER HOURS BOX AND I GET YELLED AT FOR TRESPASSING !!! OBSURD!!!!!!
zach KFriend friendly customer service
Armandoluis AMy experience was effortless, location was convenient and the representative by the name of Michael was knowledgeable and friendly.
Andrea L | First ImpressionsCharged me 252.00 when I had already been charged 304.00
Tyeshia EEasy Pick up and Payment. Plenty of trucks available at this location.
Nicholas JReally helpful and professional
Jessica MHad issue using first my credit card which had plenty of availability, then my debit card also! As I have had no problem with either of these cards anywhere else I find that problematic. The guy helping finally manually entered my debit card which of course it took because seems like issues on your end. Took much longer and frustrating.
Tavo TPricing is too high
Michelle S | Overall ExperienceGreat staff and are always respectful.
Ashley T | Overall ExperienceThe general manager Michael was Amazing! He was very professional, courteous and made sure I was a happy customer.
Keona S | First ImpressionsNever used uhaul storage before, but my experience at South Mount Uhaul was nice. The cleanliness the security the maintenance, and the staff were friendly, polite, understanding, and very helpful. I will recommend family and friends to go to South Mountain Uhaul under the management of Mr. Michael Robinson anytime. Thank you for allowing me to rent your storage unit.
june p | Overall ExperienceThe uhaul clerk was easy to talk to the clerk checked me out fast it was great good job uhaul.
RAYMOND R | First ImpressionsThe only issue is the one way in and one way out. The storage facility is huge and if you have a storage way in the back corner you’re screwed. There should be another sliding door closer to the rear or a back or side door you can use. Very inconvenient for customers with far storages.
Traniya M | Online Move InWish you had 10x30x10’s available
malekia p | Online Move InGreat customer service from all staff members especially Micheal, Carrissa and Yonna. I hope I spelled her name correctly but she cleans the facility in the mornings.
malekia p | Online Move InThe young man I spoke with was very polite and knowledgeable and understanding of my not knowing anything about uhaul storage. Made me feel very comfortable to store my things there. After some light conversations I was told he was the General Manager. I said great job young man.
june p | First ImpressionsDisappointing the locksmith said they work with that facility but the facility didn’t even recommended him to me therefore I wasn’t given the recommendation discount. Way to treat a loyal renter staff.
Ledonia N | Overall ExperienceCrystal was wonderful. From day one to a few years later. It was upsetting that you kept rejecting my debit card tho.
Janice M | Overall ExperienceWent from a small to a medium, as soon as I saw, my stuff wasn’t going to fit, and it ended up working on our favor cause the unit was now closer to the entrance doors!
Maria M | Online Move InThe U-haul storage facility was convenient. I only needed it for a several months to store my teaching materials.
RICHARD T | Overall ExperienceStaff was always courteous and knowledgeable.
helen J | Overall ExperienceGreat place. Just wish it was a little more small business friendly.
Jessica B | Overall Experienceneed more trolley carts please
DIANE M | Overall ExperienceNeed more employees!!! Other than that, I like the place.
JAMES H | Overall ExperienceThey need more people working... when I got to the storage unit I couldn't figure out how to get inside.
Camille B | Overall ExperienceVery helpful staff. Extremely clean.
MARY M | First ImpressionsI wasn’t aware that I wouldn’t have 24 hour access to my storage unit, it really put a strain on my overall move and the time I had for the truck, hopefully I do not get charged for returning the truck late
Benita J | First ImpressionsEmployees eager to help and resolve issues. Interior facility & restrooms well maintained.
Paul M | Overall ExperienceMy only note was my inability to change my address at the South Mountain site. I changed it on the UHaul website but correspondence from the site always had us living at our Bakersfield address and not our W Yorkshire Dr address! I tried a number of times to get it changed and corrected through responses from emails bbut to no avail, something was not syncing!
mark k | Overall ExperienceThe gentleman who helped me was very professional and helpful
STEPHEN R | First ImpressionsReally care and like the person in charge. Also the people that work there.
susan b | First ImpressionsI lived out of town but the staff was always very helpful.
regina m | Overall ExperienceVery secure, most of the staff was very friendly and helpful. Would definitely recommend.
Mary L | Overall ExperienceThe prices are too high on your storage, especially after someone has already been established. I don’t believe you should increase the rate and no I would not recommend your storage at all
DEBORAH M | Overall ExperienceI was treated with kindness, as if I was family. My age was taken into consideration with where my unit was located. I have used UHaul in the past & just recently I rented a 15' truck. You train your employees well. THANK YOU.
YSABEL O | First ImpressionsI had an overall good experience and will use Uhaul Storage in the future.
GUADALUPE M | Overall ExperienceI purchased my unit and was not able to have access to the facility. Unfortunately I had to take most of my items elsewhere, and the remaining items were left behind. Very horrible experience.
Chrystal M | Overall ExperienceSteven took care of everything we needed, answered all our questions, and helped us upgrade our storage unit to a bigger size. He even went the extra mile and got us a very easily accessible unit! Thank you for all the help.
Emberly J | First ImpressionsThis is a an amazing facility, very well maintained everybody is so friendly. The only thing I would change is how long it takes to get checked out. Also I believe when you book a storage unit your rates should not change, they should remain the same. I believe the rates increased two times if not more in the two years I have the storage unit.
Kenneth M | Overall ExperienceEmployees were helpful and accommodating at the baseline, Phoenix uhaul. The Employees at the mcdowell, Phoenix uhaul location were not helpful at all.
Mike G | First ImpressionsThank you
ANGELA M | Overall ExperienceGood job thank you.
ALEJANDRO R | First ImpressionsThe people in the office are rude and will avoid you like the plague. I am most happy that all I had to do was move out online vs having to go talk to one of them. I remember needing help removing the trailer from the uhaul truck and they refused to help. when they were the ones who put it on? My disabled VETERAN father had to come out and try to help remove the trailer. Then one of the guys who worked there saw me waiting in the front and stayed in the back so he wouldnt have to help me? I will forsure be paying more money to work with a different company for my moving and storage.
Jahnessa C | Overall ExperienceRates can be a little less but it's something I needed ASAP
Latisha O | Online Move InWith no late evening staff of you can't get in, you just can't get in. There were bugs crawling arou d on some days I was there and homeless people
Jayne P | Overall ExperienceBest ever - staff extraordinary helpful kind and so efficient - never had a problem - they are best
DIANE M | First ImpressionsThere were cockroaches in my unit, and water came in on the month of July from the roof, and when I rented a van I had to wait about half hour to get my receipt after returning the van, because they’re were only two people and the store had 5 people waiting.
BLANCA N | Overall ExperienceThings were stolen out my unit and I let them know today I have used them before the re very kind there.
Ruby S | Overall ExperienceExcept on the phone when I ordered the truck and storage I was told that I would get the first month free and I ended up paying for the storage had I knew that I would have to pay I would of gotten a cheeper storage unit closer to me here in casagrande that wasn't far to say one thing and then u didn't honor what was told to me at the time of my reservation reservation ☹️
Debra M | First ImpressionsThe price went up!!!
KELLIE S | Overall ExperienceExtremely recommended to the people any time
alfonso d | Overall ExperienceIt was very pricey especially considering the area. I would shop different storage locations and be careful if you decide to rent a unit here, because your rent will increase a couple of months after you move your stuff in.
Shawn S | Overall ExperienceDid a 2700 mile one way move. Was told by uhaul that I had 1 free month storage at the facility located at 340 e baseline. That became untrue and is costing me $200 a month. I feel they should stick by what they told me.
Barry S | First ImpressionsThis was my first time storing with U-Haul. Every aspect of my experience was professional, helpful and courteous. Each person, beginning with the owner, was positive and neighborly. I would definitely recommend them and use again if the need arises.
Stephanie C | Overall ExperienceStore Manager, Eric, was always very helpful and good to work with. Would definitely return but we moved out of the area.
Ronald W | Overall ExperienceVery friendly and accommodating. Thank you!
William M | First ImpressionsExcellent service
SANDRA G | First ImpressionsYour service sucks
Barbara P | Overall ExperienceI have already recommended people to you guys.
OPHELIA A | First ImpressionsThank you for all your kindness 7 13 22 at closing hour you was very helpful to my 87 year old father. It was over and beyond your help again thank you.
R J | First ImpressionsClean, organized facility. Very friendly, helpful staff.
Stephanie C | First ImpressionsI appreciate all the help they gave me!! They were a lot of help when I couldn’t do it and still made it possible for me not to lose my valuables!! Thank you guys!!
Lisa R | Overall ExperienceFIVE STARS”
James T | Overall ExperienceKeep doing what you’re doing. Great staff.
ABDUL S | Overall ExperienceI was told by an employee I could only access my unit during business hours 7-7:30pm and that had always been the case. I then informed the rep that hadn’t been my previous experience storing with other UHaul locations. My account was also reported as past due when my due date hadn’t yet passed. I wouldn’t recommend this location to anyone as they seem to make up their own rules and not a reflection of my overall UHaul experience. Very poor experience with this location.
Ayesha B | Overall ExperienceGreat customer service and knowledgeable personal!
Stephen N | First ImpressionsMy only suggestion is to improve the access to units which always set off the alarm. Entering my code never seemed to work. The staff would tell me just to ignore the alarm, which was fine but not sure that’s a good use of the staff’s time. They’re always so busy helping customers :-)
Kelli N | Overall ExperienceAwesome experience all the way around!
Genevieve S | Overall ExperienceThe staff goes above and beyond and so kind and helpful always - this facility is the best just outstanding I would recommend them for everything and to everyone
DIANE M | First ImpressionsBuen Servicio , mejorar aseo, mantenimiento y vigilancia : :) Nuestra experiencia fue buena, en el sentido de que pudimos mantener nuestras cosas guardadas, en buen estados, durante el tiempo de transicion pudimos seleccionar que llevar,donar o botar...fue agotador pues no contabamos con mucha ayuda de familiares. Simembargo habia personas muy solidarias gracias a Dios! Por solucionar ..improvec..:( Solo observamos ciertas circunstancias...algunos sitios y carritos sucios, especialmente descuidafos los baños, la gente no cuidaba de este servicio...y al no haber papel higienico disponible, lo atascaron con las toallas...y el otro baño familiar era horrendo y apestaba ...(stinky and dirty)...creo un poco mas cuidado para el aseo y mantenimiento del lugar ...ademas de vigilancia..una noche, tirando unos cartones salto un hombre de dentro del basurero ( a homeless) ..esoces peligroso ! (Dangerous) yo grite y corri..nadie se inmuto...:( Pero en general aunque no fue perfecto,cumplio su funcion , y edtsmos muy agradecidos por ayudarnos en esta dificil situacion durante epoca de Pandemia y perdida de un ser querido.!! Muchas gracias!!
Esilda T | Overall ExperienceExpensive
John L | Overall ExperienceWorkers here are very helpful and lookout for the customers needs!
jacob e | First ImpressionsThe customer service I received there was excellent and the staff was very helpful. I rented a trailer there as well and great service. Thanks
David L | Overall ExperienceThis is the first time I’ve ever had a negative experience with UHaul. For starters, this location which is normally well staffed only had one rep at the counter. While the rep was very helpful it was obvious he was overwhelmed. To make matters worst I was later told the facility closed at 7:30 pm and customers could not access the location. Something I had never experienced at any other UHaul storage facilities and very unacceptable. When i expressed my concerns I was told people were caught sleeping on site. If true, you hire security not limit access. I was very disappointed in my experience and would not recommend this location to anyone.
Ayesha B | First ImpressionsEverything was convenient. The far walk had me worried but there were plenty of moving carts to help!
ASHLEY D | Overall ExperienceI am downsizing from two units to one. I’m still there😁love the facility…it is safe
JESSI M | Overall ExperienceThere was a poison thing in the unit.
Crystal O | Online Move InLousy service, incompetent staff, dishonest, will tell you one price and then overcharge you a different price, again and again. Taking our business elsewhere.
Brandon B | Overall ExperienceAll the staff were helpful except for onw who rold me there were no 5x5 units available. I asked again with another agent agent and found out there were units available. Every other assoicate were very helpful.
David L | First ImpressionsThe staff was unprofessional. They never asked to see and ID or went over all the info they had on file in ase anything was incorrect. When I told them something was incorrect after seeing it on the printed paper, i was told “oh just come in one day and we can fix that”. I mean come on, I’m standing right here just do it now. Very lazy…
Andres S | First ImpressionsI’ve never put everything I own in a storage facility so I was scared but they were all very nice and helpful But always had to wait forever to get help in the office because they always had people in training left by theirselves And would have to go find the manager or someone to answer questions and help
tami s | Overall ExperienceOnly thing I don't like if you out on the 2nd of the mouth you still have to pay for the whole month meantime if you move in before the 1st of the month you have to pay for the days before the 1st that should work both ways
Latonia H | Overall ExperienceToo expensive doors are broken The door was broken so when I try to get some of my clothes out of my storage so I can go to work I was unable to get inside so I had to purchase new clothes and shoes and I work during the office hours my pin did not work then they gave me a card and it didn't work also I was overcharged
BRITTNEY T | Overall ExperienceThis is the best Uhaul in Arizona hand down
Love J | First ImpressionsNo one is cleaning the bathrooms
lajoyce c | Overall ExperienceGreat staff! Great service!
Wanda S | Overall ExperienceStaff was very clear and thorough when explaining where everything was located and how to access the facilities. I was very pleased. The only downfall was that 2 out of the 3 doors were out of service which made moving in a bit more difficult but that is on the facility, not on the staff.
Yvette P | First ImpressionsMe gusto el trato amable de la persona que me atendió
Ernesto N | First ImpressionsNot enough staff members
KELMER M | Overall ExperienceStaff was so helpful and friendly. It was easy to get around in. They had plenty of inventory. Wonderful experience.
William N | Overall ExperienceThe staff was amazing
Pamela B | Overall ExperienceGreat location, great folks working . Very under staffed but, they did the beat they could do to take care of everyone.
William H | First ImpressionsWent in to get my unit and even though there was a very long line and about a 30 min wait....the gentlemen behind the counter were very nice and helpful. However, when I went to move into my unit....it had a sticker stating "needs cleaning." So I went to the office to inquire. When I walked up there; I asked a young african american male to assist me.... he replied back with "yo no hablo espanol." And began laughing (In front of another customer) I repeated that I needed help and he said it again. Not sire if he was being racist or trying to be funny but I thought this was being very disrespectful. I need this unit but I will never recommend this place to anyone for that type of service.
Mary L | First ImpressionsCheck-in staff were super helpful and caring in making sure everything was setup right and clear to get started!
Paul H | First ImpressionsNo comments
Lionel V | First ImpressionsFacility is dirty
David F | Overall ExperienceThe guys were all very helpful and patient. Moving is very stressful, and they were very accommodating. I would highly recommend this facility.
MELISSA Q | First ImpressionsGentle that helped us had upmost best customer service skills. Great experiences with this south mountain location. Great job!
brian a | First ImpressionsThe manager went over & above to make sure we were okay and had what we needed!
Darryl O | Overall ExperienceWe should not be charged an additional charge for 24 hour access to get into our unit because some people do work pass the time you close at seven.
Katherine M | First ImpressionsI told the gentleman that I was disabled, and yet I was put in a unit that was way too far away from where you unload/loaded your things. I actually thought I was going to die at one point. I couldn't catch my breath at all.
Julie G | Overall ExperienceThey suck
Christianna H | Overall ExperienceStorage units are alarmed individually which is really nice. The facility is clean and they have bays you can pull into to load and uload. The staff is very friendly and helpful. Besides a couple small hiccops (which really didn't affect my experience) the experience was really good. Definitely recommend this location.
SCOTT W | Overall ExperienceFirst of all, I rented a enclosed trailer from you guys. Pulling it was like pulling a dead horse through quick sand. (Iowa to Arizona) this trailer would slow me down if I tapped on my brakes due to a car going slower in front if me the I could feel the trailer pulling me back. Going down a hill it would it would pull against me and made my vehicles transmission Rev up to 500/600 rpm's before it would shift down. I'm very upset about the crappy equipment and I'm sure the ware on my vehicle will show in time. Gas mileage was at least 3x higher then average. Then after driving all night to make sure I got to your location to upload it before my time was up. Every u haul except for the hubble location in dsm, IA were rude with NO CUSTOMER RESPECT! When I went to return the trailer I used your storage just so I wasn't charged extra. So I told the gentlemen I was rented a unit so I could put my things in there so it was unloaded on time. I mentioned that I was disabled, drove all night only to be put in a unit A LONG WAY FROM THE ENTRANCE! I FELT LIKE I WAS GONNA HAVE ANOTHER STROKE FROM UNLOADING IT. While unloading the trailer I noticed so many empty units. My question is why??? Why did I get a unit so far away being disabled. This is discrimination towards disabled folks. All of the folks I had to deal with(except Hubbell) were rude and had no respect towards me the customer. I WILL NEVER RENT ANYTHING AGAIN! I'll make sure I let everyone know how I was treated. THE gentleman in Oklahoma who I stop to talk to about the issues I was having made me feel like I was stupid. Sorry I actually think I knew more then him. He asked me to pop my hood, I was like Hu. But I did pop it open only to see he didn't know how to unlatch it. He then left to go help someone else. So I got out after seeing he had no clue how too. So I opened it up. He finally came back and he pulled the dip stick and said yup oil is fine. I almost cried laughing. I said dude oil has NOTHING to do with this issue. Just because I was aady he thought I was stupid. My anger grew even higher. By the time I left there nothing was solved. It's time for your company to get up to date with equipment. There's campers lighter then the dead horses you rent. Disrespect for folks with Disabilities is against the law. Might want to have better training on this subject.
Julie G | First ImpressionsHours of be able to going to your storage could be a little more convenient than 7 p.m.
Lamar H | First ImpressionsWould definitely rent here again if needed.
CJ B | Overall ExperienceI was only planning on staying for 30 days so my storage was free. My condo closing got postponed so I needed to pay for seven days of storage. In order to get this paid, I was on the phone several different times for over four hours. I couldn’t pay on-line because it couldn’t “locate me account.” I will never use U-Haul again.
Carrie T | Overall ExperienceCan't remember his name, but he was very friendly yet very professional.
Jacob L | First ImpressionsVery good Uhaul place!
Damori H | First ImpressionsNo way to get ahold of the uhual office on 336 baseline
Tera J | Overall ExperienceThe agents at this location were very helpful. The manager was very patient and explained everything very well. I was having a very bad day moving. My plans changed at the last minute. I'm thankful for their kindness.
ARLANGA D | Online Move Inthank you
YSELLA E | First ImpressionsConvenient, smooth checkin, friendly service
mark k | Online Move InThe General Manager was great. Thank you Mr. DeAriane Loggins
Antonio P | First ImpressionsThe gentleman who assisted me was extremely helpful and knowledgeable. He was patient and pleasant, I enjoyed my experience.
Georgia T | First ImpressionsEveryone that helped me was very polite & just all around nice people.
DAVID M | First ImpressionsThe manager Kevin was extremely helpful and very professional. I am a new resident to Arizona and I am grateful for his wonderful and amazing customer service.
Shadelle H | First ImpressionsGood people here !!
JORGE E | Overall ExperienceVery spacious and clean from the parking lot to the storage unit. The staff was very friendly, helpful and knowledgeable of the company and answered every question perfectly. I forgot his name but he’s the black guy that was there around 11am on the 25th, that’s who helped me.
Skye H | First ImpressionsThe staff = very good. This is however a former H-depot or Big box store and so you cannot easily drive up & unload big items . We had a 3 bedroom house & my 2 children and I TRULY struggled to get our stuff through a smaller (like a front door width) back door of facility. I was told ALL the front units near the double doors were ‘in use’. They should advise location of doors & size in the climate controlled areas. It’s COVID times and everyone needs storage - but not a great choice for me . I advise go and “see” units available FIRST! It IS however SPOTLESSLY clean.
EMILIE B | First ImpressionsWhen I first signed up the gentleman who assisted me was very helpful and knowledgeable. I just don't like being unable to access storage when I'm supposed to be allowed to. When I went to move out it seemed that the employees there were very nonchalant about the situation. Even a simple apology would have been fine, but the fact that you just really showed no care shows your don't care about your customers.
San J | Overall ExperienceThe facility needs a lot of work. The doors to enter don’t work all the time. The staff is the most incompetent group of individuals I have ever met. Anytime I’ve had to go into the office to buy or rent anything it’s a minimum of 1 hour ordeal, that’s if I can find anyone. Half the time when I walk in the office there are no employees to be found. I will not spend another dime with U-Haul, and I will also advise all of my friends and family to spend their money elsewhere.
Jeremiah B | Overall ExperienceNo 24 hr access/ and employees told me this was bc the security cameras dont work???
KEANE M | Overall ExperienceHad some issues in the beginning with the system but they super made sure I was well taken care of. I appreciate the level of professionalism the employees had while helping me get my storage unit. Thanks U-haul
Love S | First ImpressionsNot a lot of contact with the staff, but friendly when ever there was contact. Had a few concerns but over all decent service.
Lynette M | Overall ExperienceThe young man assisted with all my needs, handle everything with professionalism, fun understanding, Even though he was the only rep there and had other people waiting, he handle each and every one of us with care. Thank you
Marcella H | Overall ExperienceThe storage states you have until 10 access the storage but they closed it at 8 very angry
Phillip S | First ImpressionsI worked with the manager and he was GREAT!!!
Rachael M | First ImpressionsThanks for all your help. Thanks. Pedro Santoya
pedro s | First Impressions