Customer Reviews for U-Haul Moving & Storage of South Mountain

1,073 reviews

340 E Baseline Rd Ste 30   Phoenix, AZ 85042

(623) 209-7357

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(623) 209-7357

340 E Baseline Rd Ste 30
Phoenix, AZ 85042

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MIKE R.  |  First Impressions 
Rating:
5.0

The staff goes above and beyond and so kind and helpful always - this facility is the best just outstanding I would recommend them for everything and to everyone

DIANE M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chyna C.  |  Overall Experience 
Rating:
3.0

Buen Servicio , mejorar aseo, mantenimiento y vigilancia : :) Nuestra experiencia fue buena, en el sentido de que pudimos mantener nuestras cosas guardadas, en buen estados, durante el tiempo de transicion pudimos seleccionar que llevar,donar o botar...fue agotador pues no contabamos con mucha ayuda de familiares. Simembargo habia personas muy solidarias gracias a Dios! Por solucionar ..improvec..:( Solo observamos ciertas circunstancias...algunos sitios y carritos sucios, especialmente descuidafos los baños, la gente no cuidaba de este servicio...y al no haber papel higienico disponible, lo atascaron con las toallas...y el otro baño familiar era horrendo y apestaba ...(stinky and dirty)...creo un poco mas cuidado para el aseo y mantenimiento del lugar ...ademas de vigilancia..una noche, tirando unos cartones salto un hombre de dentro del basurero ( a homeless) ..esoces peligroso ! (Dangerous) yo grite y corri..nadie se inmuto...:( Pero en general aunque no fue perfecto,cumplio su funcion , y edtsmos muy agradecidos por ayudarnos en esta dificil situacion durante epoca de Pandemia y perdida de un ser querido.!! Muchas gracias!!

Esilda T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anna w.  |  Overall Experience 
Rating:
3.0

Expensive

John L.  |  Overall Experience 
Rating:
5.0

Workers here are very helpful and lookout for the customers needs!

jacob e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ahsan A.  |  Overall Experience 
Rating:
5.0

The customer service I received there was excellent and the staff was very helpful. I rented a trailer there as well and great service. Thanks

David L.  |  Overall Experience 
Rating:
2.0

This is the first time I’ve ever had a negative experience with UHaul. For starters, this location which is normally well staffed only had one rep at the counter. While the rep was very helpful it was obvious he was overwhelmed. To make matters worst I was later told the facility closed at 7:30 pm and customers could not access the location. Something I had never experienced at any other UHaul storage facilities and very unacceptable. When i expressed my concerns I was told people were caught sleeping on site. If true, you hire security not limit access. I was very disappointed in my experience and would not recommend this location to anyone.

Ayesha B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Deborah G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KOELLE K.  |  Overall Experience 
Rating:
4.0

Everything was convenient. The far walk had me worried but there were plenty of moving carts to help!

ASHLEY D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tiffany B.  |  First Impressions 
Rating:
5.0

I am downsizing from two units to one. I’m still there😁love the facility…it is safe

JESSI M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kamilla G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyiease S S.  |  First Impressions 
Rating:
5.0

There was a poison thing in the unit.

Crystal O.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Cristobal A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Collette W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Israel O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald P.  |  First Impressions 
Rating:
3.0

Lousy service, incompetent staff, dishonest, will tell you one price and then overcharge you a different price, again and again. Taking our business elsewhere.

Brandon B.  |  Overall Experience 
Rating:
4.0

All the staff were helpful except for onw who rold me there were no 5x5 units available. I asked again with another agent agent and found out there were units available. Every other assoicate were very helpful.

David L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cristobal A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ORVILLE WARREN C.  |  First Impressions 
Rating:
3.0

The staff was unprofessional. They never asked to see and ID or went over all the info they had on file in ase anything was incorrect. When I told them something was incorrect after seeing it on the printed paper, i was told “oh just come in one day and we can fix that”. I mean come on, I’m standing right here just do it now. Very lazy…

Andres S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Georgia B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alyssa c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

paulo r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tami M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Asia M.  |  First Impressions 
Rating:
5.0

Staff was very clear and thorough when explaining where everything was located and how to access the facilities. I was very pleased. The only downfall was that 2 out of the 3 doors were out of service which made moving in a bit more difficult but that is on the facility, not on the staff.

Yvette P.  |  First Impressions 
Rating:
5.0

Me gusto el trato amable de la persona que me atendió

Ernesto N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chyna C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ADAM R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joanne K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ABDUL S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kamilla G.  |  First Impressions 
Rating:
4.0

Great location, great folks working . Very under staffed but, they did the beat they could do to take care of everyone.

William H.  |  First Impressions 
Rating:
2.0

Went in to get my unit and even though there was a very long line and about a 30 min wait....the gentlemen behind the counter were very nice and helpful. However, when I went to move into my unit....it had a sticker stating "needs cleaning." So I went to the office to inquire. When I walked up there; I asked a young african american male to assist me.... he replied back with "yo no hablo espanol." And began laughing (In front of another customer) I repeated that I needed help and he said it again. Not sire if he was being racist or trying to be funny but I thought this was being very disrespectful. I need this unit but I will never recommend this place to anyone for that type of service.

Mary L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DAVID S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason W.  |  First Impressions 
Rating:
5.0

No comments

Lionel V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Collette W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CARROLLE P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna P.  |  First Impressions 
Rating:
5.0

Gentle that helped us had upmost best customer service skills. Great experiences with this south mountain location. Great job!

brian a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAY K.  |  First Impressions 
Rating:
3.0

We should not be charged an additional charge for 24 hour access to get into our unit because some people do work pass the time you close at seven.

KATHERINE M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Fred W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tammy P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Serena M O.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dorothy B.  |  Online Move In 
Rating:
5.0

thank you

YSELLA E.  |  First Impressions 
Rating:
4.0

Convenient, smooth checkin, friendly service

mark k.  |  Online Move In 
Rating:
5.0

The General Manager was great. Thank you Mr. DeAriane Loggins

Antonio P.  |  First Impressions 
Rating:
5.0

The gentleman who assisted me was extremely helpful and knowledgeable. He was patient and pleasant, I enjoyed my experience.

Georgia T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PENELOPE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lillian J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSE E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

matthew b.  |  First Impressions 
Rating:
5.0

Very spacious and clean from the parking lot to the storage unit. The staff was very friendly, helpful and knowledgeable of the company and answered every question perfectly. I forgot his name but he’s the black guy that was there around 11am on the 25th, that’s who helped me.

Skye H.  |  First Impressions 
Rating:
1.0

The staff = very good. This is however a former H-depot or Big box store and so you cannot easily drive up & unload big items . We had a 3 bedroom house & my 2 children and I TRULY struggled to get our stuff through a smaller (like a front door width) back door of facility. I was told ALL the front units near the double doors were ‘in use’. They should advise location of doors & size in the climate controlled areas. It’s COVID times and everyone needs storage - but not a great choice for me . I advise go and “see” units available FIRST! It IS however SPOTLESSLY clean.

EMILIE B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ROSE R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dawn b.  |  Online Move In 
No reviews have been submitted for this location.

Additional Services at this Location

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    Moving Trucks

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  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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    Self-Storage

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    U-Box® Containers

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    Moving Supplies

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  • Building Icon
    History

    We have an adaptive reuse program to better the environment!

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