No 24 hr access/ and employees told me this was bc the security cameras dont work???KEANE M. | Overall Experience
U-Haul Moving & Storage of South Mountain
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Eric M.
Customer did not leave a comment.Cynthia B.
Customer did not leave a comment.SURYA BHAGWANDUT Y.
Customer did not leave a comment.KAYLA M.
Customer did not leave a comment.ROSE R. | First Impressions
Cab smelled like smokeKEVIN C.
Customer did not leave a comment.Jerry V.
Everything was good but the back of the 26ft truck. It had not been cleaned and had some dirt and debris. Regardless of how the previous rental was returned it should have been cleaned by uhaul for the next customer, me.DAVED B.
Everyone at this location was helpful and friendly, I would highly recommend them.Jason S.
Extremely unprofessional team. It took 1 hour and 47 minutes since I got to the place with a reservation until I was able to get going. I. Lady that first helped had no idea what she was doing and has a toxic attitude talking back to her manager/boss. II. The boss is equally incompetent. Not only that, he set wrong expectations that I could return anywhere I wanted within Austin. This is in fact not true, you must call in Traffic Team to schedule the delivery. He also has a toxic attitude of giving feedback to the trainee lady in an open office where Customers can hear. However, he is well spoken and for the most part was polite until the trainee began asking me for feedback to corroborate her story. This is when the boss lost it and began raising his voice to silence her. Very unprofessional. III. The third person that helped me was a regular employee but you could tell he had a lot of experience both dealing with the Customers as well as working the IT system to expedite things. To his defense, he did not know the entire details and booked me to the best of his knowledge. IV. The trainee lady would often get anxious and she would begin helping other Customers. Again, I wasted nearly two hours for a contract, V. Finally, I was told that my first card did not go through. Normally, I would get a message from my bank. It turns out they charged me on multiple cards. This was very disingenuous and disappointing. I cannot express how disillusioned I am with your company. From false expectations, wrong contracts, long waiting times, multiple Billings on different credit cards, you are making sure I never rent anything from you again.JORGE H.
Customer did not leave a comment.ANTHONY M.
Customer did not leave a comment.AMANDA R.
Customer did not leave a comment.RUBIN B.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.RODNEY G.
Customer did not leave a comment.dawn b. | Online Move In
Customer did not leave a comment.Aaron G.
Have a direct number to the pick up location. I was also sent to a location that was closed. Customer service had the wrong cross streets for the location that I needed to be at. Just the whole customer service call is a hassle. I think it would be helpful to contact the actual location directly.MIGUEL V.
Customer did not leave a comment.FRED P.
When I returned the truck I waited 5 minutes before any one came in the officeEDDIE A.
Customer did not leave a comment.ANDREW V.
Staff was very professional and courteous. Manager Dee and Field Relief Manager Kevin are wonderful! They go out of their way to make sure every customer gets first class service! Thank you guys!AMY S.
Customer did not leave a comment.ANTONIO C.
Fast and courteous service. I will rent here again.MAURY G.
It is always a pleasure working with uhaul you rock thank you.ANNA S.
Had help hooking up the trailer and the self return was easily done on my phone! Just had to go to their share website.Cassidy F.
The truck had a panel that kept falling off .. the truck shook the whole time... but hey I was charged a 25.00 fee because I returned it without sweeping it. I was accused of leaving leaves in the back of the truck by Kevin the manager. Horrible service!Karolina D.
Customer did not leave a comment.Jacob L. | First Impressions
Had some issues in the beginning with the system but they super made sure I was well taken care of. I appreciate the level of professionalism the employees had while helping me get my storage unit. Thanks U-haulLove Star J. | First Impressions
Truck had only 13k miles on it. Felt very reliable. I wondered why uhaul doesn't invest in making the cabin more comfortable. Softer seat cushion with better lumbar and coccyx support would have been nice for example. But overall, I'm very thankful for the service here. Another good experience in my history.Neil S.
Customer did not leave a comment.ALAAELDIN S.
Not a lot of contact with the staff, but friendly when ever there was contact. Had a few concerns but over all decent service.Lynette M. | Overall Experience
Customer did not leave a comment.Shawn F.
Your people are fine, its your system of delivering what people order. If others ask, I will tell them if you can afford more, pay it an not use U-haul because its a shitty company.Raymond B.
Excellent customer service!sheralyen B.
The young man assisted with all my needs, handle everything with professionalism, fun understanding, Even though he was the only rep there and had other people waiting, he handle each and every one of us with care. Thank youMarcella H. | Overall Experience
Customer did not leave a comment.JOHN S.
It's wonderful the way it is .Yolanda M.
Customer did not leave a comment.Bruce C.
Customer did not leave a comment.XAVIER C.
Truck wasn't properly checked in thru computer & I received a call the next day asking for its return. It was returned on the date & time scheduled.GEORGE R.
Unable to speak with someone regarding the missing equipment.Micah S.
Absolutely nothing everything was perfect!!ðŸ˜ŠAngela S.
Customer did not leave a comment.Ruth G.
We had to wait an hour for the last customer to return the keys which delayed us. We returned after hours and no one told us that we were supposed to do the online return while we were there, so we had already left the location and were driving while doing the check in so I couldn't sent photos. We were also supposed to receive a $50 credit on our rental because we had to wait so long, and we have not received it yet.STEVEN S.
Customer did not leave a comment.SUSAN E.
I had a wonderful experience. The staff was very helpful and courteous. I will definitely use them again.Candice E.
The storage states you have until 10 access the storage but they closed it at 8 very angryPhillip S. | First Impressions
Customer did not leave a comment.STEVEN M.
Customer did not leave a comment.Tracy W.
Easy drop off. no issuesJurelyn L.
Customer did not leave a comment.GISELLE G.
Get your issue with 1st convenience bank straightened out. I had to spend more cash, because uhaul didn't want to work with my card.BILLY W.
Customer did not leave a comment.Mark H.
Truck was old and brakes were shot. I felt like the wheels were going to fall off. I won't be returningNICHOLAS D.
Customer did not leave a comment.Martha M.
This was the best Uhaul experience I've had. I did on-line checkin and when I walked over to get the keys the workers out front saw me looking for the lockbox and told me where to find it. Then when I had trouble turning on the truck they showed me what I needed to do and asked if I needed anything else before walking away.Karen M.
Customer did not leave a comment.WILLIAM S.
Big location and but us at first in the last RowDonte S.
We had so many issues with our last move. Reached out to the store manager but never heard back.JULIE S.
Great service and professional attitude.JOANNA G.
Customer did not leave a comment.Amanda C.
Customer did not leave a comment.Julian P.
Very easy drop off process and professional employees. Thank you!John C.
Customer did not leave a comment.Brian C.
Customer did not leave a comment.Dieu C.
Seamless drop off.GUINCO K.
Vehicle was clean and low mileage. I am used to getting crappy trucks to drop off elsewhere. Manager was efficient and friendly.Mark J.
Customer did not leave a comment.Ashlee C.
Customer did not leave a comment.BYRON F.
Customer did not leave a comment.MICHAEL C.
I worked with the manager and he was GREAT!!!Rachael M. | First Impressions
More friendly and understanding, no appreciation of good businessapril M.
Customer did not leave a comment.DERRICK D.
Customer did not leave a comment.Maree B.
Customer did not leave a comment.Imogene B.
Clean interior cab of truck better. It was picked up but not clean of spills.REYNALDO R.
Not enough employees for daytime serviceAnna M.
Customer did not leave a comment.Joseph D.
Customer did not leave a comment.lonzo S.
Great employeesGilbert L.
Awesome guy helped us check it in.William E.
Customer did not leave a comment.Jeff P.
The rep I worked with helped me in a dire situation where a house closing was not processed in time and he was extremely understanding of the situation. He helped my family's move much less stressful!Julian P.
Thanks for all your help. Thanks. Pedro Santoyapedro s. | First Impressions
Customer did not leave a comment.Joseph H.
Customer did not leave a comment.Pedro S.
Customer did not leave a comment.pedro S.
Customer did not leave a comment.LAWRENCE G.
Customer did not leave a comment.Henry S.
Customer service rep Vanessa was rude. No greetings neither answer to any. There was a digging on the ground right off the uhaul entrance. Almost fell & Sprained my leg. Vanessa even will not give proper instruction to locate the vehicle. The manager explained how to locate the vehicle.Touhida K.
Parts of the truck were broken like the side mirror just spinning around while driving making for a dangerous drive. And also not being very transparent when it comes to pricing and then springing a large bill on you to pay.melanie W.
Customer did not leave a comment.Tim C.
Customer did not leave a comment.LaVante L.
Customer did not leave a comment.Sylvia M.
Customer did not leave a comment.PEGGY G.
Customer did not leave a comment.Marissa P.
I brought it back early. Did I have to pay full price. I couldn't tell.John A.
Only issue is Uhaul not answering phone calls. You get connected to somewhere else. They need better phone answering skills.Yousuf Y.
While the inside of the van was clean the outside was dirty and needed a wash. I don't ever remember a Uhaul truck so dirty on the outside. It was not just my van but others in the parking lot too. Mud on the tires etc.David R.
Customer did not leave a comment.john T.
Nothing, everything was great!jose D.
Customer did not leave a comment.Austen S.
The location and employees were great, but the truck I was provided this time was horrible. The trick itself had damage all around it. In fact, it was so bad the employee didn't even do a walkthrough probably because he knew. The mirrors on both the driver and passenger sides of the vehicle were so loose they would not stay in place, making it unsafe and challenging to drive the vehicle. I use U-Haul often but if this experience happens again ill have to move to a competitor that will provide a safer truck.Cory B.
Customer did not leave a comment.CHERITH CENCHREA S.
Customer did not leave a comment.Shanna P.
Customer did not leave a comment.MEREDITH H.
Customer did not leave a comment.Torrance W.
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