Customer Reviews for U-Haul Moving & Storage of South Park

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of South Park

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Tomas H. on

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They were not helpful they were rude lazy and not willing to unhitch the truck from the trailer my disabled father had to do it himself. he said there was no room to unload the trailer and they were so quick to charge the previous customers ahead of us for being 10 minutes late and there were old ladies as well just very inconsiderate they have no business with the public and also the helper was rude to my father that’s disabled telling him “I thought you were going to do it” I was completely a palled of how we were treated and I also work in customerservice

Roger P. on

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very courteous n prompt Thank you

Jesusa R. on

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Customer did not leave a comment.

David O. on

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On the day I was to pick up the trailer, I was sent to another U-Hall place out of my way and when I arrived, the place was closed. Called this location back to inform them this place closed early. This was the reason I went to this location on SW Military Dr expecting the place to be open and was sent to another location. I returned to the to SW Military Dr to pick up the trailer I had rented. I asked for the managers number. I called him and up to date, I have not received a call from him. This to me is poor customer service. This happened on 09/27/2019.

Jose B. on

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I don't know what I would do without you and your time

John R. on

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It is absolutely ridiculous when you have 3 forms of ID on you and you are still required to provide a phone # of someone that can vouch for who you are. My relatives work and can not answer a phone, finding someone to vouch for who you is stupide and I will try to find some where else to rent a trailer.

Jones M. on

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Domingo G. on

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Thank u

Dora C. on

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Louis E. on

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Becky R. on

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Alice M. on

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Norma M. on

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Include a full tank of gas instead of less than half. That way they won’t have to waste travel departure time by having to stop to fill up so soon.

Jose R. on

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Charles M. on

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Princess C. on

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Alvin S. on

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Very helpful and knowledgeable.

RUBEN J. on

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Evie O. on

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I initially had made my reservation online (which i absolutely loved) but once at store I wanted to see about changing my rental to something smaller. I know it was very very close to closing time and the man running cashier still helped me. He seemed to be tired already and since no one on my contacts was answering phone when he would call for verification he seemed to get a bit impatient but that would be the only thing I would have to say. It was Friday night closing time so I'll excuse me.

Reynaldo G. on

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Incredibly slow. Got there at 9:00 (was third in line) and still didnt leave until 10:15. There card systems were down and then they had a hard time accepting cash. Had a reservation for 9 also. Wasted precious time waiting in line for ever. Horrible.

Johnny S. on

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Patricia P. on

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Very nice and clean. And also good customer service

Eloisa R. on

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John C. on

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Everything went fine until I was received my receipt. I was over charged by $20 and when I tried to call the location I was on hold for over an hour, collectively from 4 separate calls. It’s

Daniel M. on

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Daryl H. on

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Brian W. on

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Scott Y. on

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Esther V. on

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I reserved a dolly, but at pick-up, I told Mr Gaitan I didn’t need it. Tho the dolly binding was uncut, they still charged me. I complained, got the refund seemingly begrudgingly. The problem was that the refund was only $7, even tho I was charged tax on the entire bill. Being cheated out of 50 cents or so is no big deal, but it speaks to the integrity of the management. Everything else was perfect!

Fernando V. on

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Jason C. on

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LAURA M. on

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Jose S. on

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The AC wasn't working in the truck the hand truck that I rented wasn't working well either, made my move hard!!!

Paul G. on

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Service was excellent.

Genevieve G. on

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Sandy C. on

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Every time I have gone there’s only one person in the office to help. It takes 10-15 mins to help each customer. There’s always a line and a long wait. You need more employees.

Tina B. on

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No comment.

Jennifer mARIE M. on

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All staff members are so helpful and courteous. This is my go to storage facility, when I need storage services. Thank guys!

DANIEL G. on

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Than you to the two individuals at U haul. I was in, unloaded my truck and was quickly checked out.

leo s. on

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Thanks for the free month of storage.

Maria R. on

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Great people!!

Celestina G. on

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The store was very clean and well maintained, and the storage area was well lit as well. The staff is extremely helpful and friendly.

James S. on

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100 %

LEOPOLDO B. on

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How sad that my husband a decorated Vietnam Veteran was subject to Mr Joseph Gaitan Rudeness twice. Mr Gaitan needs to be sent to a course on how to treat customers with CARE & ESPECIALLY RESPECT

michelle l. on

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Service was great.

mary m. on

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Good and fast service , didn’t have to wait long !!

ofelia d. on

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They were very generous

Ronniza G. on

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Great customer service!!!

Janna M. on

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great experience

Gloria A. on

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I was very satisfied ,keep up the good work

Tyshell K. on

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Awesome experience I would definitely go back!!

holly c. on

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The manager Joseph was unfriendly. I felt rushed through out the process. I also had many of my things ruined with rats biting through items, including a sofa. I found atleast 3 dead rats.

Ivonne C. on

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Excellent place, great customer service!

mike a. on

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Horrible customer service manager would try to leave when customers wanted to talk to him he was more interested In some little girls outside

Regino A. on

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Owner needs to be more friendly to his customers show a least a smile even if he dont feel it, cause customers are what keep him in business

REBECCA S. on

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Customer service needs work all. insensitive to customers. Staff not well trained. Close too early and have to pay a fee after hours. Temp control too warm inside Great location. prices to high

Delia L. on

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Awful experience from general manager (Joseph) at SW Military location in San Antonio Texas to corporate office (Marissa). I would never recommend U - Haul to anyone. I did not move out on 4/30/2018 .