Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very fast, they work as a team and have a positive professional approach, I was done before I put the truck in park.
I called several times to this location to change my appt - I must have spoken to 3 different people and everyone was accommodating, smart and sent me a text confirmation - very professionally run!
Fire the general manager. Discrimination against the disabled is unacceptable.
All precautions were taken in regards to covid -19. Online reservation was smoothly picked up at the in person pick up. The original vehicle was changed for a van. It worked out better and was less costly in the long run. Great experience. Great customer service. Also reviewed in Yelp.
When rented we tried to give the address we were going to as soon as we had it but the person working with us said the rental was complete we would have to call when we reached our destination and U Haul would provide us with a drop off location that was near where we were going which ended up not true and when I was at the location we had trouble getting the trailer off our hitch due to the weight of the trailer. Also he did not tell us there was a $20 after hours fee at the drop off location.
The gentleman who removed the trailer from my truck was very helpful. The Manager at this location was also very helpful in dealing with the situation of dropping off the trailer at the wrong location. She was able to correct the the misunderstanding and close out my reservation with no additional charges. Both were very professional.
Outstanding service. Courteous and professional staff.
Very professional and approachable people.
Great employees
The store manager and staff were very friendly and helpful.
The lock sticks a little making it difficult to use and it looks like there is some water damage to the ceiling. It is convenient and seems secure.
Wanda was very helpful in answering questions and addressing concerns.
They botched my storage by not including it at time of rental. The woman was rude about it. The mirrors on the truck wouldn't adjust which cause me to miss work the following day. When I dropped off they acted like I did something wrong. If it's not corrected I'll never use uhaul again.
Staff at this location were friendly, knowledgeable and very helpful. They made my move much easier.
Great service told us everything we need and what to expect.
Only issue i had was the drop off check in. The site would not share the location where i picked up truck, where i was dropping it off. So all that i could do is park the truck and drop the key in the drop box. Of course now that was 20.00 added to uhaul convenience fee . i called them the next day to explain what went on, they guy said that he would note it and let the general manager Wanda know about this. I still haven't heard from them. I sure would love a refund with all the hassle about the drop off check in, that didn't work. Wondering now do i call Uhaul cooperation?
We were told to just leave with no inspection or paperwork. 3 days later I got a call from the manager Wanda asking for more money. Wanda eventually got everything cleared up, and was very, very nice. But her team needs to get their stuff straight from the get go.
Keep the people you have. VERY helpful.
The people at this location were very nice and helpful I had a very good experience with the staff and would recommend it.
All the personnel took time to answer my questions concerning the unit. Very friendly, knowledgeable, and willing to help. I will definitely use UHaul again when needed! Thank you!
The gentleman was very professional and helpful !
Staff was always very helpful and available.
Very fast, nice people, very professional.
Above reproach
The Sunday staff was professional and courteous. Finally, a business that still has customer service. Great Job.
Nothing. Great service!
Everyone there was very nice. The service was fast and friendly.
Excellent service start to finish. Fast and well trained.
1. Two of the sidelights on the trailer were out but the young man said they don't really matter, just the taillights have to work. 2. The on-line check-in process failed because your system said it couldn't determine my location. Do you really believe I would take back to somewhere other than where I rented it. It was a hassle to get the $20 penalty charge reversed.
Amazing customer service. The guys were really helpful In answering questions and provided the best deals!
Staff was friendly and courteous. Made the experience very easy. Thank you guys!
The First gentleman that helped me when I picked up the trailer was awesome. Very respectful outgoing and just an overall great person. Great customer service. Even came to help when I dropped it back off a few hours later so the other employee didn't have to do it alone.
Nothing
Efficient, friendly and personable. Nothing needed. Effortless return.
Great customer service.
The staff is very friendly and helpful, they went way above and beyond what I expected. Andrew was such an inspiration and made an otherwise difficult situation bearable. I rented a trailer to get what was left of my daughters property after hurricane Laura devastated Lake Charles La. When Andrew found that out, he asked if he could pray for me, WOW! That was exactly what I needed, My daughter and I left there with tears of joy because Andrew took the time to be human and not just a salesman. Incredible service and I've gained a friend in the process.
Easy drop off process. Fixed the claim damage to the truck from the tire blowout
The line drop off website did not work but everything else was good
No.
The gentleman that accepted my keys was either really drunk, tired, or on something. He was slurring his speech, swaying back and forth, and could not communicate.
Staff was excellent, VERY polite and helpful - sorry I didn't get his name, the gentleman working 9/12/20 around 5 PM
Make it possible for us to speak with a person on the location. If a situation happens inside of the storage area and need to speak with someone and call the office, I always have to go through the prompts that has nothing to do with whatever concerns me. This is aggravating and frustrating.
Lady working there always rude slow and unfriendly .. I will not be going bk to that location again
Wanda the GM is the best!
Everything was great and the staff were very friendly and helpful!
Customer service was great
Great experience.
Very helpful employees!! Wonderful and nice!
Andrew was Great at the front desk, very personable. got my lease for the 30 day free unit done immediately, no problems with the whole time frame I was there. Prefer this location over the General Bruce location, based on customer service and friendliness of staff and knowledge.
Every time I needed help staff was easily accessible, I would go back to them should I need storage again
Ms. Wanda always provide the most helpful and professional customer service. She insures that her staff are efficient and friendly and professional as well. I will always use this location for moving and for storage.
The staff are quick to answer questions and the phone when you call.
Found a dead rat on top of one of my open shelving unit.
I only needed the facility for one month, but I really appreciated everything that Wanda and her staff did for me. I will go back and use them again if needed and will recommend to a friend if needed.
None
I was blown away at how quickly I was waited on...Wanda was at the top of her game from start to finish...Very knowledgeable...The "Customer Service" was second to none...Outstanding Service...
Wanda was wonderful in explaining and getting us a unit
The manager made it easy to check out and get out of there
the customer service person Wanda was very courteous and informative. She answered all questions and gave advice on some the kind of lock needed
Staff friendly, knowledgeable, and welcoming
Super friendly and great service.
Great facility and friendly staff. Still upset I couldn’t use any of my earned storage time for the unit.
Wanda runs a tight ship but it’s amazing! She saved the day for UHaul with me!
Great facility and fantastic customer service.
When I check out, I was told no Refund I was paid up for the whole month??
This location is wonderful, HOWEVER!...... I will never use UHaul again. Wanda, is absolutely wonderful though and saved my entire day.
Wanda and her staff are great people. When I walk in I feel like I am home. I met a new employee who helped me to close out my storage room and Orlando was concerned because I was so hot got me water.
Staff very helpful.+
I understand that it is not the storage facilities fault but there was rat feces ALL over my clothing and blankets and a dead rat in my unit. They should warn people and tell them to cover any clothin
The unit was well maintained, clean and secure.
I called to get pricing for the final month because I was moving out of my storage 3/1 only to find out I would still be charged for the full month. Evidently managers are able to make the decision.
No additional comments
Our experience using this location was great - thank you!
There was a little bit of confusion about my storage unit reservation. I also never needed to give so many additional contacts.
Do to the mis understanding and wrongful charges I've been charged for is mind blowing. Do to the fact that I didn't even get to use the storage room that was free of rent for 30 days butstillcharge
I am being charged 1700 dollars for a unit that this location kept under my name for 2 years after I closed the unit out I even rented the trailer from this location to move my belongings
Ms Wanda wonderful providing EXCELLENT service
I would rate y'all a 5, but my last day of moving things into storage the gate was broken and blocked by a truck. I had to make 8 walking trips to get my things to storage.
N/A
This is a good company. I have not a complaint one.
Ms. Hall was very pleasant to work with in filling out the contract. She explained everything well and showed us on the map where our locker would be located.
Great staff and facilities! Clean, insect free and always helpful! Thanks Uhaul!
We are very happy with this facility and would use it again if the need arises.
Went out of the way to help me. A great location and knowledgeable people
We were very pleased with this U-Haul facility. This is our third time using them. Miss Wanda and Andrew were especially helpful. They were knowledgeable, efficient and very pleasant. Thank you!
