Customer Reviews for U-Haul Moving & Storage of South Temple

Rating:

5.0

Treated me as if my time was important. There are plenty of choices, but I always use this location.

Rating:

3.0

This is 3rd time in row I have used uhaul. And the 3rd time it was unexceptable service. Ring from equipment to customer service to equipment. Very disappointing

Rating:

5.0

employees were great and very professional. You have some gems at this location. pete boulette

Rating:

5.0

Great service very helpful

Rating:

3.0

I had reserved a 26' truck and when I called to check on our reservation the day before, it was no longer available. I was given a. 20' truck which meant we had to make 2 trips, which would not have happened if the 26' truck was used.

Rating:

1.0

Truck smelt like smoke and late for pick up. General manager was rude

Rating:

1.0

Lights didn't work. Had to leave my vehicle running. The flashed when vehicle was off. Half didn't work when vehicle was on. Was told to leave my truck running so battery didn't die. Waited till late at night for roadside to come. Guy unplugged Lights. Told me to plug back in, in the morning. Same deal leave truck running. Half the lights didn't work. Flashed when off. Roadside said I would be reimbursed for gas. CS stated when I called for early turn in due to the stress and risk of accident of Lights not working or getting a ticket I'm turning it in. They said they don't do that I need call roadside back. Which I will. Drop off location that was closed at drop off just charged my account $10.00 for wrong location drop off? Yall better fix this. I have my drop off address location paperwork and pictures of location I dropped off with address, trailer and dolly inside. Plus yall owe me gas money for telling me to leave my truck running for 2 days so the battery wouldn't die. Someone from management better call me. I have rented several trailers recently. This was this most awful experience I ever had. And just so yall know. The time I picked up the uhaul in Belton, your branch told me to load heavy to the back of the trailer. When roadside came out to unplug the lights for this one I asked him about that from my prior rental and he showed me a video and said NEVER EVER LOAD HEAVY TO THE BACK. My hitch is 2 inches lower than Average. He stated I should report that. After watching the video he showed me. I was shocked. I loaded properly based on my knowledge and past experience moving, yall need to address that at this branch. That is so dangerous. Back to this rental, I expect a call and my $ back and my reimbursement. Pull the calls for roadside. 512-945-5677 Tracy Allen

Rating:

5.0

The staff member was very helpful.

Rating:

1.0

I think it is very important for the workers to make sure the vehicles work. I rented one on 07/24/2022 and once I got to the location to load up. The vehicle didn't turn on and I lost a lot of time trying to get the truck to start. Once I got it to start the a/c wasn't working.

Rating:

5.0

Wanda Hall took care of us and did a great job. Friendly, fast and courteous.

Rating:

5.0

Wanda and staff were excellent! The were knowledgeable and very fast service.

Rating:

5.0

Staff was very helpful and great service. I will forever be their customer!! JT was amazing!

Rating:

1.0

My AC was out most of the ride.

Rating:

5.0

Very smooth transaction, everybody i had contact with was nice and efficient.

Rating:

1.0

There needs to be clear and timely communication with customers about reservation changes.

Rating:

5.0

Nothing comes to mind.

Rating:

5.0

It's not really a fault with the location - but maybe with the app/program — since we can reserve equipment online, it'd be nice to know when certain equipment isn't actually available. But this location was extremely nice and I would rent from them again.

Rating:

3.0

The overall experience was a nightmare. I made my reservation over the phone. When I went to pick it up, I was informed I could drop it off at a closer location. The reservation ended up showing only one day of reservation instead of the 9 I needed it for. When someone called me from the drop off, I explained and he said, no problem, we'll take care of it. When I did the night drop off and called the next morning, the person I spoke with was clueless. She explained that I was supposed to have it back the day after. After a tense discussion of how this was messed up, the communication I had, and the expectation, she said she'd check it in and if she needed to call me she would. Finally got the bill and it was for more than what I was told it would be when I originally booked it with corporate on the phone. Frustrating...

Rating:

5.0

The online experience was TERRIBLE. Will never use again!

Rating:

5.0

The ladies running the place were well organized and handling business

Rating:

3.0

Showed up before closing time but was told to do self check out.

Rating:

1.0

I ordered a 26' at the closer location, Showed up there only to be told they changed locations due to availability without notice. The other location didn't have any of the other items on my order and had to hunt down an appliance dolly. Never again!

Rating:

5.0

All was good

Rating:

4.0

This facility was great. The other storage location on IH35 was lousy and old. Rain would cause flooding and the gravel became eroded twice. Two employees were not very nice to work with.

Rating:

5.0

Bueno todo El tiempo

Rating:

4.0

The ladies at the location were very accommodating and helped make a horrible experience better. They worked super fast to clean the truck and tried to get me on my way as fast as possible. As for U-Haul , my reservation time got moved because of people extending, U-Haul needs to find a way to correct that. Equipment I asked for wasn't available, I had to go way out of my way for pick and return, prices that were set by U-Haul on the phone weren't conveyed to the location. I lost 2 hours of time and it cost me extra money for hired help. This was the worst experience with U-Haul.

Rating:

5.0

Your online reservation system improvements. Locations of your locations needs updating.

Rating:

5.0

Excellent customer service skills.

Rating:

5.0

Everything was excellent. Customer service was great. Cudos to Wanda. She was very pleasant and made the time it took to rent enjoyable.

Rating:

5.0

Very helpful and resourceful. Went out of his way to meet our needs ❤️

Rating:

5.0

Friday I came in to rent a trailer and my ball switch was the wrong size.The Hispanic male hurry up and said he didn't have tool to take off.long story short I returned on Sunday with trailer.the guy In front of me same issue but with the black lady .she offered that gentleman a new hitch inside your store and had the worker there that day switch it out for him ,she said clearly we got the tools in back.I actually asked the customer if I could look at his hitch on his truck it was same as mine.i understand it's hot but it was real inconvenient for me to run to another store for the same item u have in store with tool.i rented from this location a few times they are good people .maybe next time the Hispanic guy can offer me a item out of store.

Rating:

5.0

Very friendly and professional. Thank you.

Rating:

3.0

Initial location did not have a truck and we had to go to a different location. The second location was excellent. This is the third time I've used uhaul and I've had an issue all three times.

Rating:

4.0

They had a rush of people at 9:00 am and only one person working the counter. However, she was efficient and I had everything I needed and was on my way in less than an hour. They also fixed a couple of issues before I left.

Rating:

3.0

Wanda was amazing and helpful. We were customers for many years and took comfort in knowing that our family memories were safe. However, in 2018 UHaul, as an organization changed, and I no longer felt safe about our belongings. I have not been allowed to speak with Wanda since then. Yesterday was a bad experience because we both felt our business for 15 years meant nothing. We know that even though we paid for the month of June, there is no refund even if you rented to someone else today. Perhaps I am overly sensitive because of my son, who is deceased, has all of his worldly possessions in there. We lived in Alaska and would try to move our things for many years. However, it was too painful for me, so we waited another year. I will not ever use UHaul storage, even in Alaska, because the company cares about $ and expansion more than customers. I will find mom and pick organizations from now on. I am certain you will continue to amass fortunes .. so be it. The younger folks do not know the difference. Thank you for letting me get this off my mind. At least I will never fear for my possessions in the future. Go bully someone else.

Rating:

5.0

Rep was very helpful and friendly was concerned about the ride and asked if I had any problems during the trip. 10/10

Rating:

5.0

Great customer service and the truck was really easy to drive for my move. Thank you so much! I did have one criticism and that was just for the UHaul after hours procedure, through UHaul's website. It was a bit difficult to navigate it while on my iPhone and I had to use my daughter-in-law's Android phone to complete the turn-in process. Hopefully, it will be more user friendly, in the future. Thanks.

Rating:

4.0

I made my reservation on-line at uhaul.com . When I arrived to pick up the trailer, my "reservation " wasn't in their system. The young man working had a trailer for me to use. HE made the experience worth going back... otherwise, I would use a different company because I'm fed up with UHAUL not doing their Jon's correctly with the reservations!!

Rating:

5.0

Nothing everyone was helpful and courteous

Rating:

5.0

Quincy, the associate was very nice- thanked us for cleaning the u-haul and was very appreciative. If more people provided the customer service that he did our workforce would be in much better shape.

Rating:

4.0

I sadly wasn't able to return the equipment to the location through the website, as the location was already closed when I was suppose to return it. During the returning process online it wouldn't let me return the trailer as „clean“ so I was only able to upload as „not clean“ even tho I cleaned the trailer out. I ended up getting charged $16 cleaning fee for a clean trailer. I was a bit upset about that.

Rating:

5.0

All employees were friendly and greeted me with smiles.

Rating:

5.0

Wonderful wonderful customer service, it was sincerely a pleasure to work with the people and the equipment, and the many phone calls that was given and received. I have booked the same for the next 3 weeks. Thank you all

Rating:

5.0

great customer service

Rating:

4.0

Have a Samsung phone and it doesn't work for taking pictures to show additional damage. And ot doesn't work to take picture of license, for rental. The clerk gad to do it, which seems unsafe.

Rating:

5.0

It was a great experience because of U-Haul being a customer oriented entity. I thank each person that helped me, each time. I ran into difficulties and time issues with the truck, not U-Haul's fault at all, rather unforeseen problems with my help's work schedules. I am so thankful in how each and every person worked with me. I just love U-Haul!! I'll be back.

Rating:

4.0

Have your people who checked me in not tell me they're closed when it isn't quite closing time. They were backing a truck out of the return area, so I parked the van I rented in customer parking. When I walked inside, I was told to move it to the return area. When I parked in the return area, it was 4:48pm, and the place closes at 5 according to your website. The woman told me that normally I would have to call the number to return the van since they were closed, but then said they would take care of it. When the gentleman finished checking me in, it was exactly 5:00pm. Please remind them that customer service is a high priority, and they should not be telling people they are closed when they shouldn't be yet.

Rating:

4.0

I would leave a trash can out by the drop off location.

Rating:

5.0

The general manager, Ms. Hall helped me. She is so sweet and helpful. I feel like I've made a friend. Outstanding Service.

Rating:

5.0

This experience was timely and helpful. Better than other storage experiences that I have had.

Rating:

5.0

Staff was great! Real helpful and friendly.

Rating:

5.0

they where very good and helpful so thanks you for showing up for work have a Blessed Day!

Rating:

4.0

Three employees were having a loud conversation at the opposite end of the counter making it difficult to hear the lady helping me. I'm hearing impaired with hearing aids but still had to ask the lady to repeat herself. She was also trying to train a new person, no problem, but those other employees could have been more considerate when customers are in the office trying to conduct business. .

Rating:

5.0

Always friendly and helpful.

Rating:

5.0

If I need a storage facility again I would definitely use this place!

Rating:

5.0

Wanda and the rest of the crew are awesome. 5 Stars to all!!!

Rating:

5.0

The location is very well kept and clean. All employees were professional and friendly (I encountered three while setting up storage and coming back to unload truck) The entire process was very easy. The facility is very clean and I would highly recommend this location to others.

Rating:

5.0

Wanda and her staff are courteous and professional. Very helpful with my needs.

Rating:

5.0

Staff was very nice and friendly y'all need to buy them some lunch soon

Rating:

5.0

Very friendly and professional staff.

Rating:

3.0

Y'all use to get back money and now y'all more high and we use truck those days so y'all get some money back y'all don't I gave back y'all and trl the way gave to and I keep for three days I feel Refund it some money back

Rating:

5.0

Awesome group of coworkers

Rating:

5.0

Great service love the clicker instead of an access code

Rating:

5.0

Ms Wanda is a soul to be reckoned with. She works hard to help her customers. She give excellent service and is a welcoming smile when you walk in the door. When I leave I want to say have a fantastic day and God bless and love you guys. This is how all the people there make you feel. If I could give this place "more stars" I would. They deserve to be recognized and praised for all their hard work. I wish more businesses in the area would follow their example. Uhaul and Ms Wanda thank you for your kindness and support in all that I have been through. I wish you nothing but the best.

Rating:

5.0

The Temple location is the BEST moving experience ever! We all know that moving is a beating all around - Wanda and the staff were of the greatest help and I couldn't be more appreciative! The only thing I'm missing is the receipt for my storage unit (I need to turn that into my employer as a moving expense) If someone could please e-mail me that, thatvtoo would be a huge help! - You are all wonderful and thank you all so so much!!

Rating:

5.0

Wanda was amazing! She was considerate and kind. The staff was well informed and helpful.

Rating:

5.0

Representative that helped us with the storage unit was very friendly and helpful

Rating:

5.0

Amazing service! Went above and beyond to help with our needs highly recommended!

Rating:

4.0

"THIS U-HAUL HAS 'ONE' OF THE BEST MEN TO MAINTAIN CLEANINESS IN THE STORAGE UNITS', GREAT JOB, 'DIDO'!!!!!"🙂.

Rating:

5.0

I love Mrs. Wanda and her staff they were awesome

Rating:

5.0

Wanda was amazing! I really appreciate the amazing customer service, and kindness.

Rating:

5.0

Excellent customer service and secure storage facility

Rating:

2.0

Terrible experience..will NEVER use uhaul again because of this location.. $16xx.xx spent and cant even get customer service! My move out date was 3/20/2021 Read my contract!

Rating:

5.0

Wanda was very helpful in securing my second unit.

Rating:

5.0

Wanda and the team at this facility were amazing. Very grateful for their excellent customer service.

Rating:

5.0

Wanda and the rest of the staff were excellent. I needed a 10x20 but none were available. I rented a 10x10 but did not put anything in it. A few days later they let me know a 10x20 was available and we were able to change me to the 10x20 and U-Haul only charged me for the day for the days I had the 10x10 rented. Nicest people I have ever dealt with. Thumbs up to Wanda and the staff.

Rating:

5.0

Wanda and Andrew are simply the best. I could not ask for any more pleasant, courteous, helpful people. On a scale of 1-10, they are both 10's.

Rating:

4.0

The staff was friendly and very helpful.

Rating:

5.0

Ms. Wanda Hall was patient and explained every step in detail. She also showed me a model of the storage area that would best meet my needs.

Rating:

4.0

The Rodent traps are good, I think that their should have been bait instead of my belongings.

Rating:

5.0

I have been using this facility at this location for storage and moving truck rental since 1996. I have always received excellent customer service and have never had any issues at all. I have recommended it 2 multiple friends, family, and coworkers and will continue to do so.

Rating:

4.0

Good job!

Rating:

3.0

The lock sticks a little making it difficult to use and it looks like there is some water damage to the ceiling. It is convenient and seems secure.

Rating:

5.0

All the personnel took time to answer my questions concerning the unit. Very friendly, knowledgeable, and willing to help. I will definitely use UHaul again when needed! Thank you!

Rating:

5.0

The gentleman was very professional and helpful !

Rating:

4.0

Staff was always very helpful and available.

Rating:

5.0

Andrew was Great at the front desk, very personable. got my lease for the 30 day free unit done immediately, no problems with the whole time frame I was there. Prefer this location over the General Bruce location, based on customer service and friendliness of staff and knowledge.

Rating:

5.0

Every time I needed help staff was easily accessible, I would go back to them should I need storage again

Rating:

5.0

Ms. Wanda always provide the most helpful and professional customer service. She insures that her staff are efficient and friendly and professional as well. I will always use this location for moving and for storage.

Rating:

5.0

The staff are quick to answer questions and the phone when you call.

Rating:

3.0

Found a dead rat on top of one of my open shelving unit.

Rating:

5.0

I only needed the facility for one month, but I really appreciated everything that Wanda and her staff did for me. I will go back and use them again if needed and will recommend to a friend if needed.

Rating:

4.0

None

Rating:

5.0

I was blown away at how quickly I was waited on...Wanda was at the top of her game from start to finish...Very knowledgeable...The "Customer Service" was second to none...Outstanding Service...

Rating:

5.0

Wanda was wonderful in explaining and getting us a unit

Rating:

5.0

The manager made it easy to check out and get out of there

Rating:

5.0

the customer service person Wanda was very courteous and informative. She answered all questions and gave advice on some the kind of lock needed

Rating:

5.0

Staff friendly, knowledgeable, and welcoming

Rating:

5.0

Super friendly and great service.

Rating: